Department Description Safaricom pleased to announce the following internship opportunity in HR-Special Projects department within the Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Brief Description
Reporting to the Manager – HR Special Projects, the successful candidate will be responsible for learning how to provide project support for all approved projects within the department.
HR Internship Detailed Description
Learn how to gather user requirements together with stakeholders and prepare documentation on user and project requirements.
Learn how to plan all tasks and activities related to each project.
Learn how to document comprehensive project plans for all projects and circulate to stakeholders for approval.
Learn how to coordinate and manage project related activities for all approved projects in adherence to basic Project Management principles.
Learn how to continuously monitor project progress after implementation.
Learn how to monitor and manage communication throughout project life cycle.
Learn how to document and circulate all project minutes to keep all parties informed on progress.
Learn how to provide feedback from stakeholders to project team and vice versa.
Learn how to communicate project progress to stakeholders on a regular basis by producing project status reports that contain decision support information in a timely and accurate manner.
Learn how to document all projects being undertaken by the department with an associated priority list.
Learn how to provide documentation on project life cycles.
Learn how to maintain all project documentation in an organized manner.
Learn how to Interact with project teams and stakeholders in a professional and cooperative manner by respecting personal, ethnic, and cultural differences in order to ensure a collaborative project management environment
Requirements for HR Internship
An undergraduate student studying project management or a business related undergraduate course with exposure to project management;
Ability to analyze significant amounts of data and information and distill it to the key points that aid in decision making;
Highly developed interpersonal and communication skills;
A highly organized individual with attention to detail;
Highly developed reporting and presentation skills
Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances
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Company Founded: Founded in 1993
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HR Special Projects Internship Principal Officer
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Rig Driver
Brief Description
Reporting to the Regional Trade Marketing Manager, the position holder will provide Rig transport services, Rig maintenance and related duties within the Regional Sales and Operations Division.
Rig Driver Job Detailed Description
Plan routes and meet delivery schedules during activations and promotions
Inspect vehicles for mechanical items and safety issues and perform preventative maintenance.
Ensure that the company vehicles are in perfect condition monitor wear and tear and maintain all equipment to ensure optimal functionality.
Report and document all defects, accidents or violations.
Ensure vehicles are serviced when due and all paperwork and payments are processed.
Run all urgent Regional Sales and Operations Division (company) errands
Act as a road safety ambassador and drive a culture of continuous improvement on road safety.
Requirements for Rig Driver Job
O’ Level education (Minimum KCSE D+)
At least 5 years working experience as a Rig or Truck driver
Valid (BCE) driving license with no recent driving violations
Basic Mechanics Course Certification.
Ability to drive long hours and travel regularly
Basic Computer Knowledge.
Defensive Driver training certificate from a reputable organization will be an added advantage.
Additional Details The candidate should be willing to work in any part of the country. Ability to work with minimal supervision. Costumer focused -
Fraud Investigations Senior Manager Enterprise Segments Manager Account Relationship Manager Marketing Discerning Professionals Principal IP Planning Engineer
Brief Description
Reporting to the Head of Department – Ethics & Compliance, the successful candidate will be required to lead fraud and other ethical investigations within Safaricom by proactively gathering, evaluating investigation evidence and recommending actions to be taken including changes to processes to reduce exposure to Fraud risks. This role will be responsible for managing a team of investigators both corporate and attached law enforcement officers.
Fraud Investigations Job Detailed Description
To identify, propose and lead the implementation of strategic objectives for the Fraud Investigations Team;
To analyze and evaluate information/evidence gathered, identify investigation objectives, define investigative approach and ensure investigations are executed according to work-plan within SLAs defined;
To manage all fraud investigations and ensure that they are cost-efficient and are conducted within budget & agreed timelines;
To undertake significant fraud investigations for sensitive & high-level cases as instructed/escalated by senior management;
Managing and strengthening engagement with Law Enforcement Agencies & Criminal/Civil Justice system e.g. CID/regular/Administration Police, Cyber-crime, Interpol, Banking Fraud, Kenya Revenue Authority, Ethics & Anti-corruption Commission, Kenya Army, Lawyers, Judges/Magistrates and Prosecutors etc. in the fight against crime & fraud;
Managing and strengthening engagement with other Industry & non-industry players to enhance co-operation on mutually beneficial information, fraud investigations, asset tracing & recovery etc;
To oversee and effectively manage risk-based intelligence-gathering networks in all areas of business;
To develop and maintain a regular KPI monitoring and reporting system to EXCO & Board Audit Committee;
To propose, discuss and agree recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation;
To effectively manage investigative tools and ensure they are only used as and when required.
Requirements for Fraud Investigations Job
A graduate with a bachelor’s degree is a MUST, preferably in Forensics, Engineering, IT, Accounting, Commerce or any business degree. A Masters’ degree in any of the above fields is an added advantage;
Professional certification in Fraud Examination, Auditing, IT Security, Accounting, Risk management or Information systems audit is a MUST;
Have at least 8 years’ experience in an auditing, forensics or risk management environment;
Highly developed interpersonal and communication skills;
High level experience and skills working with many stakeholders;
Ability to work with speed and within short timelines;
High degree of integrity.
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Debt Collection Officer
Vacancy: Debt Collection Officer
Minimum Requirements Must be aged between 28 – 40 years.
At least a diploma in credit management, however a degree will be an added advantage.
At least two years experience in debt collection, preferably in a Sacco / Banking / Microfinance
Possess strong interpersonal, communication and analytical skills.
Should be a self motivated team player who enjoys negotiating with customers for win-win situations.
Must have proven ability to develop relationships with agencies necessary to make recovery work successfully.
Must have ability to work with strict deadlines
Good negotiation and analytical skills are also required.
Administrative and computer skills required.
Starting Gross Salary while on Probation is Kshs.30,000
Interested candidates who meet the above qualifications may send their applications enclosing copies of relevant certificates and testimonials, detailed CV including names and contacts of three referees to reach the undersigned on or before 4th October 2016 -
Communications Officer
Department: Project Development
Position: Communications Officer
Direct Hierarchy: Project Development Manager
Contract duration: Six Months
Starting Date: October 2016
Position Profile: Under the direct supervision of the Project Development Manager, the successful candidate will work closely with Project Development Department staff within the ACTED Kenya / Somalia offices to ensure the following responsibilities are fulfilled.
The Communications Officer shall be responsible for:
Develop communications strategy and support in report writing for ongoing projects in line with donor requirements but also a broader strategy in line with overall Somalia and Kenya Strategies.
Build capacity of staff across the organization in communication skills and practices;
Ensure consistency of strategy, messaging and brand identity compliance within the mission.
Create content for communication supports online and offline. Document results and best practices including compiling success stories, developing presentations and other communication materials
Distill key lessons from projects and develop communications materials. Publish articles to increase the visibility of projects and their results and disseminate communication products, as agreed in the communication strategy
Update and maintain a photo bank, organize and coordinate the production
Take lead in dissemination of communication materials to relevant stakeholders as per Manager’s guidance.
Coordinating communication activities and events of ACTED
Work on increasing the visibility of ACTED operations through organizing media profiles/interviews and submitting articles on our work when requested.
Improving internal communication (gathering success stories, staff profiles etc but also ensuring circulation of key information points to staff, producing a monthly newsletter internal/external)
Key Reporting and Support Responsibilities
Under the supervision of the Project Development Manager, provide leadership in the development of communications and advocacy products.
With support of the Project Development manager, support the reporting process for all current projects.
Assist in writing proposals concept notes and budgets.
Other tasks and responsibilities as requested by the PDM or the CD
Requirements
Masters Bachelor’s Degree in Communications, Public Relations or related field is preferable.
Demonstrated experience in project development in an NGO/INGO is highly preferable.
Strong graphic design skills will be an advantage
At least 5 years of professional work experience in designing and executing communication activities, preferably in development programmes
Ability to work in a team and to sometimes tight deadlines in a dynamic and fast-paced work environment
Very good mastering of English (both verbal and written)
Ability to communicate with people outside the organisation, representing the organisation to external sources.
Ability to create new ideas, relationships, systems, or products, including creative contributions
Proficient in use of computer applications related to the tasks ·
Excellent communication skills with knowledge of both internal and external communications environments.
Proactive, self-starter – able to work with minimum supervision.
Excellent time management, organization, and prioritization skills, with the ability to work under pressure and to meet deadlines.
Flexible, enthusiastic and a willingness to listen and learn from others. -
Hospitality & Catering Manager Senior Officer- Property, Leases, Assets & Archiving
Job Purpose
Reporting to the Senior Manager- Property and Essential Services, the individual manages plans and organizes the internal services operations, Policies, Processes and Procedures, Supplier Contracts and SLAs development, Stakeholders liaison, Supplier performance evaluations, Performance Dev Processes, Budget and sectional reporting processes.
Hospitality & Catering Manager Job Detailed Description
Manage all hospitality and catering Services for Safaricom facilities to ensure quality service offered to visitors and staff is at all times in manner consistent with Safaricom brand Image.
Formulate and continuously review policies, processes and procedures for hospitality and catering services section.
Verify and analyze operational reports and use emerging trends to offer better services.
Manage the company relationship with external contracted firms offering services.
Develop Contracts and documentation of all suppliers’ SLAs.
Formulate and continuously review policies, processes and procedures for hospitality and catering services section.
Monitor monthly reports on vendor expenses and liaise internally with supply chain and Finance for timely payments.
Management of the Cafeteria services to the satisfaction of the customers.
Manage the selection, growth, development and performance, of direct reports.
Manage Hospitality team seconded by contractor on service provisions.
Develop and manage budgets and forecast for all hospitality and catering related issues.
Prepare weekly, monthly and annual reports.
Requirements for Hospitality & Catering Manager Job A degree in Hospitality oriented field.
Certified in Property Management, MS Office – Intermediate.
Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
Builds and maintains strong relationships and networks.
Prioritises effort and resources on high-value, high impact activities.
Focuses on achieving maximum performance,business continuity and driving continuous improvement.
Thinks about processes and problems cross-functionally and end-to-end.
Uses knowledge of products, technology, process, systems and policy to solve problems.
Finds creative and unorthodox approaches to exploit opportunities and solve problems.
Acts in line with legal, regulatory, professional and ethical standards.
Defines project scope and deliverables in terms of time, cost, quality and business benefit.
Schedules project activity and identifies resource needs, dependencies and synergies evaluates progress, mitigates risks and addresses issues.
Applies Health& Safety policy, structures and systems to ensure the business delivers a safe working environment.
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Regional Manager
Job Purpose: To provide overall leadership and strategic direction to the Muslim Hands East Africa Regional Programmes.
S/he is responsible for ensuring the design and delivery of quality programmes, donor and government relations, fundraising and financial management, security and operations management, and developing a motivated and professional team.
Specific Responsibilities
Strategy development and implementation
Provide Leadership in the development and implementation of the Muslim Hands Programme strategy in line with the overall Muslim Hands Strategic Plan and the context in Kenya and the East Africa Region
Facilitate the alignment of Muslim Hands East Africa Programme to strategic organisational thematic priorities and accountability mechanisms provided in the Muslim Hands programming framework
Provide leadership for the dissemination of Muslim Hands values, vision and mission at the country level and lead, direct and mentor the country programme and Country Directors’ staff in line with the organizational strategy
Keep abreast on socio-economic and political changes in the environment and undertake timely strategic review of the Muslim Hands Programme Strategy ensuring continued relevance in the rapidly changing environment
Maintain close communication with the Regional Desk Officer on relevant factors and changes in the environment together with the directorates at Headquarters, to ensure implementation of policies, procedures, operational guidelines and standards within the Muslim Hands objectives.
Representation
Represent Muslim Hands in Kenya and be responsible for the management of host country relations and Muslim Hands interests in dealing with government, international and local organisations, networks and media in the East Africa Programme
Represent Muslim Hands in strategic meetings, conferences, forums and other public events and contribute towards consolidating and raising the profile of Muslim Hands
Develop and strengthen relationships with local organisations and networks and establish national and regional strategic relations and alliances with partners and civil society working in common cause with Muslim Hands objectives
Maintain good partnerships relations at National and International levels within the East Africa Region
Programme development and Management
Lead and undertake Programme development of the Programme providing sound methodological and technical support to ensure use of participatory methodologies, human rights and social inclusion framework as per the organisational thematic alignment and programming approach
Coordinate the Programme participatory annual planning and budgeting as per organisational guidelines and supervise the progress reporting
Oversee and coordinate the programme portfolio to ensure the highest level of project quality and accountability, while fostering continuity through building local capacity and developing innovative programme interventions
Lead the development and implementation of M&E and advocacy plans on issues of relevance in the country aligned with MH’s global programmatic and policy priorities
Facilitate training on core programme and operational management competencies.
Provide continuous monitoring and support to field offices on existing projects, coordinate programme reviews, evaluations in close collaboration with internal and external auditors, and follow up implementation of evaluation findings in close collaboration with the M&E Coordinator and Head Office UK
Coordinate the production of timely quality programme reports in line with Muslim Hands and donor requirements
Funding and Grants Management
Under the overall guidance of the Regional Desk Officer UK and in collaboration with MH HQ Programmes Team:
Ensure MH emerges as reputable and credible partner to all major donors and host government institutions
Monitor and identify appropriate sources for match fund requirements and coverage of funding gaps
Keep abreast of the trends within the donor environment, their policies and strategic priorities in the East Africa Region
Undertake diversified local and international fundraising initiatives to strengthen programme funding and sustainability
Coordinate the production of good quality funding proposals and respond to call for proposals
Facilitate donor visits, donor meetings, round-table discussions and evaluations as necessary
Develop and maintain a high level of understanding of donor priorities, country plans and planned funding initiatives
Financial management
In close collaboration with the Finance and Programmes departments at HQ:
Provide oversight to all finance and administrative services in the Programme
Ensure effective implementation and compliance with the internal control framework of the Finance & Guidance Manual and compliance with procedures required by grant or contract agreements
Oversee the development and implementation of annual country budgets
Ensure that adequate internal control mechanisms are in place
Review accuracy of financial reports and carry out periodic checks on financial matters. Monitor the timely delivery of quality accounts and comment
Oversee annual and project-specific audit processes within the Programme
Ensure the preparation, accuracy and timely submission of financial reports that comply with grant or contract agreements and ensure compliance with all aspects of Muslim Hands policies and donor funding
Check and verify all inventories and promote efficient management of organizational assets
Human Resources Management and Organizational Development
In close collaboration with the Country Human Resources representative and head office UK:
Provide leadership support to the Programme staff and promote best practices in human resources management
Coordinate regular reviews and update of the human resources policies and procedures and the national labour laws.
Oversee and monitor efficiency and fairness of recruitment processes in all programme countries in the region
Provide Coaching and Counselling advice to staff when necessary and lead initiatives to develop staff capacity
Organise regular meetings with the senior management team and all staff for the purpose of exchanging information, coordination and learning
Ensure that the country senior management team is effective, mutually supporting and sufficiently involved in decision making
Information, Communication and Learning
Ensure that the programme is maintaining a coordinated and agreed information exchange both internally and in its dealing with external parties
Ensure that key programme documents (strategy programme document, projects proposals, research, reports, etc) are regularly shared and submitted to head office UK and agreed upon before communicating to donors and other external parties
Supervision & Collaboration
The East Africa Regional Manager is under direct supervision of the Programmes Manager based at the HQ UK and works closely with the East Africa Regional Desk.
Accountability
Supervision: works independently under the supervision of the Head Office UK and within approved strategy and policy guidelines
Decision Making: has full responsibility of decisions at regional level in line with approved policy. This must be in agreement and/or with permission from the Head Office UK
Responsibility over assets: Overall responsibility for the Regional budgets, all organizational resources and assets
Responsibility over Country Directors staff for the East Africa Region
Job Specifications
Education / Qualification
Minimum Master degree in social sciences/development studies, strategic/programme management, management studies or other related discipline
Additional extensive knowledge in at least one of the areas of Muslim Hands Thematic work: Food, Livelihoods, Gender, HIV&AIDS, Emergency Relief, Environment, WASH, Health/Medical, Education Specialist, Peace Building and Conflict Transformation
Relevant Work Experience
Minimum 8 years demonstrated working experience in program development, implementation and evaluation; 4 of which should be at senior management level
Progressive experience of programme management (at least 5 years) in the INGO sector in the East Africa Region with a proven track record as a senior manager and leader, including experience in developing and implementing strategic plans
English Fluency required (written and verbal)
Proven experience in proposal development from concept note to full proposal and experience in other innovative strategies of resource mobilisation with a proven record in raising substantial research/development funds
Knowledge and Experience managing compliance to diverse donors (CIDA, DFID, EU, UN, etc)
Demonstrable network of contacts and high standing in his/her profession with proven record of building and managing effective partnerships and strategic alliances
Proven experience in research and advocacy
Strong People and financial Management skills
Key Skills / Knowledge / Competencies
An understanding of and commitment to Muslim Hand’s mission and values
Familiarity with and commitment to a gender approach to development and participatory methodologies
Knowledge of current thinking on development issues and methods; and demonstrable ability to anticipate emerging needs and integrate them swiftly into priority setting
Demonstrated initiative and creativity; and substantial experience of strategic thinking, including identifying, analysing, problem solving and responding to opportunities and challenges and the ability to translate these into practical plans of action
Well established and practiced organizational and planning skills; and extensive knowledge and experience of project cycle management including using project planning and management key tools (e.g. Logical Framework analysis, Gant chart, etc)
Good knowledge of financial management and accounting and budget holding principles
Strong management and organizational skills, including comfort in delegating authority and responsibility
Excellent interpersonal & negotiation skills, including ability to effectively lead and build a team, communicate a vision, make timely and transparent decisions, solve problems and manage conflict
Demonstrated ability to undertake high-level representation and advocacy.
Excellent communications skills, both oral and written (excellent report & proposal writing), including public speaking.
Computer Literate and Proficient in Microsoft Office including Microsoft Word, Excel, and Outlook;
Decision-making and problem solving skills
Willingness to travel within the East Africa region for 30% of the time yearly.
Other Desirable skills and Competencies
Fluent in Kiswahilii and Arabic
Knowledge of one of Muslim Hands core themes and in advocacy programmes
Ability to handle heavy workload, work under pressure, independently and with limited supervision
Experience of working in a fast changing environment -
Credit Controller
Main Purpose of the Job: The person appointed will be responsible for following payment commitments, identifying nonpaying customers and calling when payment is late, keeping the Department Manager updated on arising problems
Main Responsibilities
Updating records of debtors
Tracking down debtors
Contacting debtors via telephone/email/personal visits
Negotiating payment plans
Responsible for the debtors book
Preparing accounts for legal handovers
Liaising with sales team on any queries
Managing arrears accounts and account reconciliations
Following up on unpaid debit orders
Build relationship between clients/colleagues/departments/business partners/dealers
Maintain active accounts up to suspension
Preparing debtor statements and ensuring that invoices are sent to clients
Job Skills & Personal Competencies
Excellent understanding of Accounting, Finance, Auditing and Business issues in general
Excellent professional work standard
Ability to work under pressure, multi task and prioritize
Excellent communication skills internal and external
Problem solving skills
Academic Qualifications & Experience
CPA (K) , a degree in finance is an added advantage
At least 2 years’ experience in debt collection/credit control
Computer Literate -
Customer Experience Executive
Brief Description Reporting to the Team Leader-Call Centre Operations -the holder of the position will provide great Customer experience (by showing empathy, creating rapport and building trust) through contact with Safaricom Customers by answering incoming calls/SMS to: answer inquiries and questions,handle complaints, troubleshoot problems and provide information, solutions and advice. Detailed Description Core Responsibilities:
Handle customer inquiries via telephone and/or SMS.
Manage and resolve customer complaints.
Provide customers with product and service information by clearly explaining procedures; answering questions; providing information.
Identify and escalate priority issues and where necessary, follow up customer concerns.
Document all customer interaction information according to standard operating procedures.
Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.
Essential Responsibilities:
Updates self on job knowledge by studying and understanding new product descriptions and/or new service processes.
Recommend process improvements for process excellence.
Recognize,document and alert the Team Leader of trends in customer calls.
Maintains communication equipment in working order, reporting problems promptly.
Job Requirements
Qualification Criteria:
Degree OR Diploma in any business related field.
English and Kiswahili proficiency both spoken and written
Great service attitude towards customer satisfaction
Demonstrate ability to handle pressure and perform duties well to completion
Demonstrate ability to be a team player, working to achieve own and team targets
Previous work experience is not essential
Additional Details
Safaricom is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified Kenyan applicants will receive consideration for employment without regard to race, color, religion,gender, tribal origin, disability or age. As much as we welcome all applications,we will go an extra step to create a team that is representative of Kenya’s rich and diverse cultures. -
Senior Cyber Security Operations Center Analyst Digital NOC Engineer Senior Operations Support Systems (OSS) Network Management System (NMS) Engineer Senior Manager – Wholesale Infrastructure & Products
We are pleased to announce the following vacancy within the Corporate Security Division.
The Cyber Security Operations Center (CSOC) team is responsible for monitoring, assessing and defending Safaricom Enterprise Information Systems. The team continuously develops and investigates correlated security event feeds, escalating any identified security incidents. They are the primary contact for any suspected security incidents, working together with remediation teams, resolving incidents and foiling Cyber Security threats against the Safaricom Brand.
Reporting to the Team Leader – Cyber Security Operations Centre (CSOC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets and escalate any key concerns to Level 2/3 for additional analysis & communication.
ResponsibilitiesWork in 24*7 shifts performing real time monitoring of security alerts generated by various security tools deployed by Safaricom
Serves as a primary point of contact for reporting potential security incidents
Validate, classify and open tickets for security incidents
Analyze and assess security alerts and escalate to Level 2/3 analysts for further investigations and communication
Document security incidents as identified by the case management process
Provide feedback on enhancing the operations of the cyber security operations Centre
Respond to generated security alerts within the time window as defined in procedural SLAs
Pick out potential intrusions from seemingly benign sets of audit logs or security alerts
Triage (primary investigation) of detected security alerts and make necessary escalation decisions
Escalation to appropriate teams, follow ups and provide assistance during remediationRequirements
Bachelor’s degree in Electrical Engineering/Computer Science/IT Security/Information Technology
Knowledge of common SIEM solutions, the purpose of them and an understanding of how they work
Knowledge of common network protocols such as TCP/IP, HTTP, DNS, etc.
Experience with Microsoft Windows and *NIX operating systems is required.
Knowledge and/or experience with common security tools such as anti-virus, Intrusion Prevention Systems and Firewalls is an added advantage
Knowledge and/or experience with Relational Database Management Systems (RDBMS) – Oracle, MS SQL, My SQL, Pervasive SQL is an added advantage
Good communication and presentations skills are required
Enthusiasm, curiosity, thirst for knowledge and passion for the job is required
Analytical thinking
Customer focused. Team spiritgo to method of application »