Brief Description
Reporting to the Director – Enterprise Business Unit, the position holder will be responsible for developing, driving and implementing the e-commerce strategy to maximize sales, with a persistent emphasis on customer acquisition, conversions and maximizing average order value
Detailed Description
Responsible for the overall strategy to ensure revenue growth through customer acquisition;
Define and direct CRM strategy to increase retention levels, purchase frequency and brand advocacy;
Develop and execute the multi-channel trade, marketing, communication and content strategies in collaboration with the retail, marketing and product teams;
Manage and develop the website (and sub-sites) to optimize new customer acquisition, sales and brand experience;
Collaborate with cross-functional partners to manage all aspect of the E-Commerce business including, business planning, content strategy and development;
Serve as the primary contact within e-commerce organization for cross functional partners;
Ensure proper management of customer experience including design aesthetics, content navigation, information architecture, branding/marketing and functionality;
Continually review the relevance and commercial potential of new areas of digital development and make recommendations;
Build and direct a cohesive team of internal and external personnel to effectively develop E-Commerce solution
Job Requirements
Degree in Marketing/ ICT or business related;
Work experience of 8-10 years preferably in online marketing;
Proven track record in managing websites;
Extensive experience working with web analytics tools e.g. Webtrends, Ominiture;
Must have Project Management experience;
Ability to work collaboratively across the business, and engage internal and external stakeholders
Strong decision-making, organizational, planning and problem-solving skills;
Confident, enthusiastic and strategic with strong leadership and influencing skills
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Company Founded: Founded in 1993
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Head of Department, ECommerce Principal Security Architecture
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Solutions Architect Client Services -Team Leader
The Solution Architect will design solutions that address client’s technical and business requirements around the myriad of product sets and services that are offered by Internet Solutions.
Responsibilities include:
The Solution Architect is a consultative role between a prospective or existing client, the company and the Sales team.
Providing thought lead to the customer ensuring that the decisions they make are informed, relevant and fit within the organizations scope of products and solutions.
Technically design, Price and present Solutions to customers and or their forums which may consist of business and/ or technical representatives.
Providing guidance to the sales team on what to sell or propose to customers at a second level of engagement.
On acceptance of the proposal, participate in the roll-out of the project assisting the projects and installation teams to implement as per the clients requirements and the design
The Solution Architect is expected to communicate developing market trends to the organization with the intent of recommending certain enhancements or new product sets to drive enhanced solutions.
Participate in product development, team and customer training where and as required.
Represent the organization as a professional outfit in the market by ensuring that all engagements with the customer are handled with utmost consideration of the companies’ values, morals and policies.
An understanding of a particular vertical industry will be extremely beneficial in terms of growing the division to focus holistically on industry challenges and how IT and more importantly how the company can address them.
QUALIFICATIONS:
Tertiary Education:- Preferably (B.Com IS, B.SC , BBIT , IT , IS , Telecommunication)
Supplementary Courses:- MCSE, ACE, CCNA, CCNP, CCDP
Between 3-5yrs in the IT industry focusing specifically on Network , Security and BCP Exposure to either large Enterprise or/and Service provider networks
Exposure to operating platforms i.e. Microsoft, Unix, Novell in terms of application packages, operating systems etc
Ability to design solutions based on client’s Requirements (business and technical)
Excellent written and oral communication skills
Excellent organizational skills
EXPERIENCE:
Between 3-5yrs in the IT industry focusing specifically on Network , Security and BCP
Exposure and experience working with either large Enterprise or/and Service provider networks
Exposure to operating platforms i.e. Microsoft, Unix, Novell in terms of application packages, operating systems etc
Ability to present and articulate at a C-Level with simplicity, clarity and non-technicality.
Ability to design solutions based on client’s Requirements (business and technical)
working experience in MPLS, Network & Cyber Security, VSAT,CISCO,VC,VOIP, development of BCPs/Disaster Recovery and Cloud technologies
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ICT Manager
Key Duties
To perform daily system monitoring, verifying the integrity and availability of all hardware, server resources receiving system application logs and backups.
To Troubleshoot and resolve technical issues
To analyze user needs and software requirements.
To recommend appropriate hardware requirements.
To Ensure intranet and internet connectivity in the Society.
To Maintain, upgrade and update the System software installations
To make regular reports and advice whenever appropriate
Qualifications, Experience and Competencies
Bachelor’s degree in Computer Science or Information Technology or any other IT related discipline from a recognized University.
Professional experience in information security arid digital forensics.
Be highly familiar with a wide variety of security, engineering, networking and operating system softwares.
At least two (2) years’ experience in a financial institution e.g. banks, Sacco’s etc
Leadership, Organizational and Communication skills.
Must comply with Chapter 6 of the Constitution
Ability to detect system errors. -
ICT System Administrator
Key Duties
To perform daily system monitoring, verifying the integrity and availability of all hardware, server resources receiving system application logs and backups.
To Troubleshoot and resolve technical issues
To analyze user needs and software requirements.
To recommend appropriate hardware requirements.
To Ensure intranet and internet connectivity in the Society.
To Maintain, upgrade and update the System software installations
To make regular reports and advice whenever appropriate
Qualifications, Experience and Competencies
Bachelor’s degree in Computer Science or Information Technology or any other IT related discipline from a recognized University.
Professional experience in information security arid digital forensics.
Be highly familiar with a wide variety of security, engineering, networking and operating system softwares.
At least two (2) years’ experience in a financial institution e.g. banks, Sacco’s etc
Leadership, Organizational and Communication skills.
Must comply with Chapter 6 of the Constitution
Ability to detect system errors -
Senior Manager Competition and Legislation
Reporting to the Head of Department – Regulatory & Public Policy, the position holder will provide well developed and professional advisory services with an emphasis on competition and industry regulatory matters, consistent evaluation of industry regulation and legislation, policy review and research as well as develop and manage relationships with key stakeholders.
Job Description
To advice on Safaricom’s engagement with regulators and competitors in competition management.
To interpret Legislation/Regulations and prepare detailed opinions/ legal advice for Safaricom on competition matters.
To review and provide advice to Safaricom on new Legislation/Regulations in the industry and provide guidance on compliance.
To prepare detailed opinions on various regulatory issues, research and develop best practice methods as well as benchmark with external markets.
To prepare, review and ensure Safaricom’s best interests are protected in all legal and or quasi-legal documents relating to interconnection agreements, roaming and signaling contracts, international carrier agreements collocation and facility sharing agreements and transmission capacity leases.
To participate in implementation of regulatory interventions introduced by regulators affecting competition.
To represent Safaricom’s position at any regulator convened hearing/decision making forum when required including the preparation of briefs and submissions.
Job Requirements
Degree in Law and or Business related field from a reputable university.
At least 5 years work experience in a similar role.
Professional courses in competition management will be an added advantage.
Knowledge/ Work experience in Telecommunications industry will be an added advantage.
Strong networking, presentation and advocacy skills.
Good communication skills and work ethics. -
Senior Auditor Senior Manager Competition Security Manager
Brief Description
Reporting to the Senior Manager-Audit Operations & Business Controls, the holder of the position is expected to drive improvement in the internal control environment by providing proactive recommendations on control issues. The holder also is expected to execute audit assignments as per annual audit plan and other investigations driven by business needs.
Responsibilities for the Safaricom Senior Auditor Jobs in Kenya
Understand and assess the risk profile of relevant processes.
Develop or update audit matrix for the area under audit for review and approval by the audit manager before commencement of the audit.
Send the audit announcement in time and to the appropriate Management. ·
Execute audits efficiently including discussion with local management, review of prior audit reports.
Use tools and systems efficiently and effectively. ·
Exercise appropriate judgment when quantifying the significance of risks and the effectiveness of compensating or mitigating controls.
Identify and discuss all control weaknesses and recommendations for efficiencies with Management. Identify and communicate apparent failures in control framework within processes.
Escalate significant identified control weaknesses to the Audit Manager/Principal Internal Auditor.
Communicate and review audit results with key decision makers and ensure positive management commitment to the audit outcomes.
Prepare and issue draft report for review by Audit Manager/Principal Internal Auditor.
Issue satisfaction survey to audit to ensure continuous monitoring of project quality. Maintain and update knowledge base based on audit results.
Record and report project milestones in accordance with audit guidelines.
Identify, analyze, evaluate and record sufficient information to achieve the audit’s objectives.
Ensure sufficient evidence in audit working papers and file.
Ensure that the internal audit activity maintains its independence and objectivity.
Maintain standard documentation in line with Vodafone guidelines. Follow Vodafone audit methodology.
Follow Vodafone internal audit procedures as adapted to Safaricom on all assignments.
Completion of a checklist at the beginning and end of the assignment demonstrating that the necessary procedures have been followed.
Identify and promote good business practice across the Company.
As part of the audit process identify good business practice and ensure it is shared within the audit team and business.
Provide timely support and information to the business when needed.
Provide early warning to senior management of potential control problems.
Engagement communications should acknowledge satisfactory performance through both the summary and grading.
Monitor implementation status of past internal and external audit recommendations.
Monitor budgets set for a given audit area assigned and ensure execution is within the defined timeframe.
Qualifications for the Safaricom Senior Auditor Jobs in Kenya
Bachelor in Business or Commerce from a recognized University.
Fully qualified accountant – CPA (K) or working towards qualifying as a CPA (K) or equivalent.
2 years working experience in a reputable audit firm or in an internal audit function.
Working knowledge of an ERP.
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Group Commercial Manager
Main Purpose of the Job: Developing and leading in the formulation and implementation of the Group Business Development strategy, policies and processes while leading and influencing teams to achieve overall business objectives
Main Responsibilities
Formulating and implementing the business development & marketing strategy
Creating new business opportunities and expanding existing businesses to grow revenue streams while ensuring customer relations and innovation in line with the strategy
Continuous assessment of marketing opportunities and target markets while creating strategic partnerships to enhance and sustain positive business growth
Preparation and implementation of short-term & long term/annual operating and management plans and budget
Build and sustain positive business image including representing the company at events & other brand building initiatives
Conducting feasibility studies for various products and services including intelligence gathering on customers and competitors for decision making
Creating new business leads by promoting the awareness of company products and services
Talent management including coaching, mentoring, developing, motivating, training and evaluating staff to achieve highest levels of performance and culture
Managing and implementing change initiatives to achieve desired business results and culture
Conducting feasibility studies for various products and services including intelligence gathering on customers and competitors for decision making
Preparing and presenting periodic reports including recommendations and actions
Job Skills: Business Development Strategy formulation and implementation, Performance reporting and management, Financial Management, Ability to lead and influence leadership teams, Change Management, Negotiation and influencing skills, Application & exploitation of IT
Person Competencies: Professionalism and ethics, Team Player, Leadership, Innovative, Change Champion, Interpersonal & communication skills, Analytical skills, Organizational skills, Business Acumen
Academic Qualifications & Experience
Master’s Degree in a Business related field, preferably Marketing.
At least 7 years relevant experience
Professional certification, CIM -
Retail Asset Management Intern
Retail Asset Management Intern Responsibilities
Raise Purchase Requisitions as requested and ensure they’re posted in correct accounts.
Follow-up with Finance and ensure the corresponding PO is received and delivered to the supplier.
All logistics including accommodation and travel for the section to be in place at least 12 hrs before the meeting.
Prompt processing of Air tickets and confirmation 2 days before date of travel.
Prompt booking/making reservation for site meetings for the team 48 hours before date of travel.
Organizing documentation relevant to the section and ensuring proper labeling and filing of the documents in a systematic manner.
Follow up of approvals.
Business Relationship management with vendors and suppliers.
Requirements for the Retail Asset Management Intern
Degree/Diploma in any field.
Minimum 1 years’ experience in an administrative role.
Able to plan and organize work
Excellent communication and interpersonal skills.
A team player, creative problem solver who pays attention to detail.
Willingness to learn and adapt to a changing business environment.
Be flexible for offsite and travel assignments.
Project management skills will be an added advantage. -
Principal Technical Consultant
Responsibilities and Accountabilities:
Recognized internally as specialist on complex technical and business matters. Work is performed independently and in collaborative nature. Has completely mastered technical and business skills required to accomplish the job. Provide guidance, coaching and advice to less experienced consultants. Individual with a customer focus who has developed the acumen to cultivate and build lasting customer relations.
Specialize in two or more of the following technical areas:
0. Technical architecture and best use of TEMENOS Client services tools,
0. Configuration of TEMENOS products or interfaces with the products, according to the definitions supplied,
0. Data migration and related activities.
Provide expertise to clients in the definition of additional standard enhancements and advice on best practices.
Lead the identification, definition and coordination of any development activities that may occur during the implementation of TEMENOS products, such as additional specific functionality, interfacing to external systems or conversion programs to be built.
Lead the installation of custom enhancements and give final validation on technical set-up and conduct necessary testing to ensure user acceptance and global quality of the solution delivered.
Advise the client on the setting up of a production environment and on the running of the TEMENOS products including databases administration.
Provide clear and concise technical documentation for internal and external use.
Lead all the required technical training for the client, as necessary, which includes customization and design of training materials and handouts that are effective and up to date and run workshops and benchmarks to meet specific project and client needs.
Provide regular update and feedback to the Project Manager on implementation success, potential delays and resources needs adjustments in order to achieve project goals.
Coordinate with the TEMENOS maintenance groups to ensure that the product problems encountered by the client are understood and resolved.
Supervise, if and when needed, over specific technical parts of the implementation plan.
Perform such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.
Skills and Qualifications:
Educational & Proficiency level: Professional with a minimum of five years of experience in software technical consultancy, ideally in a banking environment.
Technical knowledge: INFOBASIC, JAVA, ORACLE 9 (or above) operating systems, knowledge and familiarity with the functionality of UNIX, AS400 and NT, particularly disc structures. Exposure to mainframes.
Other: Analytical, organized, team player, and able to work in a multicultural environment.
Must be Kenyan national. -
Senior Human Capital Resourcing & Placement Manager
Main Purpose of the Job: Leading & Managing the full resourcing cycle in collaboration with respective line managers, both locally and internationally while liaise with various Heads of HR in the countries to enhance the pool of talent within the organization.
Main Responsibilities
Lead effective talent acquisition planning and resourcing in coordination with Regional and Functional heads, Heads of HR and finance
Collaborate with HR colleagues to research competitive practices in the industry, recommend new programs or enhancements based on cost/ benefit analyses, benchmark and align the organizations approach to recruitment, and talent with the company’s strategic direction in order to attract and retain qualified staff
Identify key organizational capability requirements based on metrics obtained through the recruitment process
Work closely with HR heads to determine local & regional sourcing, streamline establishment and develop recruitment strategies, policies and sourcing plans
Implement recruitment principles developed and ensuring this includes defining requirements for job postings, sourcing talent through creative means and building compensation offers aligned with the pay structure of the organization.
Develop and maintain data base of all critical positions in the organization
Identify best ways for sourcing specific technical, management and administrative talent
In-charge of the talent service delivery, including coordinating external recruitment events e.g. career fairs,
Oversee the process of background checks and pre-employment testing in conjunction with any external providers and administrative support
Measure recruitment practices against recruitment metrics, analyze for gaps, and develop innovative solutions
Ensure compliance of hiring practices with legislation
Play an active role in the implementation of new technology and software implementation throughout the organization and track metrics for recruitment analysis
Skills: Talent Management, Recruitment Management, Reward Management, Employee relations and Labor laws, HR Service Delivery
Desired Behaviors
Professionalism & Integrity
High drive
Resilience
Team champion
Influencing Skills
Academic Qualifications & Experience
Bachelors in Human Resource Management/Business Administration; Masters preferred
Higher Diploma in Human Resource Management
At least 10 years’ experience in Human Resource Management and 5 years in Recruitment Management
Must be a registered member of a Human Resource professional body