Main objective:
As part of the WASH intervention, to safeguard and improve the public health of the affected population by: promoting safe WASH practices, including appropriate use and maintenance of WASH facilities and services; ensuring appropriate community involvement in the design and delivery of essential WASH services and facilities.
Responsibilities for the Hygiene Promoter Job
Information management
Gather data during needs assessments, baseline studies, and periodic studies, and help feed back findings to stakeholders.
Help plan activities to reduce WASH-related risks.
Record data on routine activities and WASH conditions and forward it to the WASH PM
Liaise with community leaders and other sectors and agencies working locally.
Project Implementation
Help identify key hygiene practices to be addressed and carry out appropriate activities to promote safe practices. These activities may include the following:communication activities such as community meetings, drama, information campaigns, use of educational materials etc.;
Support to water-point committees, hygiene committees, latrine attendants etc.
Mobilize disaster-affected communities as appropriate and act as the link between the WASH response and the affected population at community level.
Conduct Hygiene activities work according to templates, methodology and work-plans agreed with the WASH Manager
Support in data collection for KAP surveys
Provide hygiene promotion training to targeted groups according to methodology and training materials developed.
Ensure that training attendance sheets are completed accurately
Facilitate the distribution of Hygiene Kits as agreed in work-plans,
Help identify needs for non-food items relevant to hygiene, participate in the choice of items, targeting strategy, promotion of effective use, and post-distribution monitoring.
Ensure that beneficiary reception lists are completed accurately
Complete materials follow up to monitor what materials are used and what requests are needed from the warehouse
Resources management
Use programme resources effectively and with care.
Project Reporting/Documentation
Ensure the beneficiary database is accurately filled out on a weekly basis
Prepare weekly reports outlining activities and problems related to Hygiene promotion
Maintain and update relevant ACTED project files and documentation.
Ensure ACTED/donor visibility through photographs, work-vests etc.
Perform other duties requested.
Qualifications for the Hygiene Promoter Job
Some prior knowledge of health, hygiene, teaching, or community development.
Strong communication skills.
Good listening skills.
Sensitivity to the needs and priorities of different sectors of the community.
Trust and wide acceptance by the community; a resident of Mandera
Diplomacy, tact, and negotiating skills.
Literacy, numeracy, and record keeping skills are desirable but may not be essential.
Company Founded: Founded in 1993
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Hygiene Promoter
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Head of Internal Audit Sales Executive Branch Manager
The Internal Auditor will provide an independent, objective assessment aimed at improving the SACCO operations. The Auditor will design a systematic and disciplined approach of reviewing all the SACCO functions, governance and risk management processes as per International Auditing Standards and Guidelines issued by the Institute of Internal Auditors.Duties for the Internal Auditor Job• Develop a risk–based annual audit plan and conduct audits to ensure compliance with the company policies and standards;• Design internal audit procedures and work programs, document in detail the scope, nature and timing of audit activities;• Advise management on the resourcing requirements for the Internal Audit function, including any potential outsourcing arrangements;• Conduct internal audits to assess the adequacy, effectiveness and efficiency of the established internal controls and procedures;• Conduct risk assessment of assigned department or functional area in established/required timeline;• Conduct and oversee the Audit of Information Systems;• Discuss audit findings and recommendations with line managers and report significant issues to senior management;• Monitor the timely implementation of the management actions /mitigating controls recommended in the audit reports;• Provide feedback to the Management and Board Committees on execution of mitigating factors of the internal controls;• Conduct ad-hoc investigations and reviews as requested by senior management, Chief Executive and or the Board Audit Committee;• Provide support to the company’s anti-fraud programs;• Assist the development of an internal control culture, including capacity development of staff;• Monitor the trends and developments of the internal audit function in other sectors and international standards;• Liaise with the external auditor on internal control issues.Internal Auditor Job Qualifications• Bachelor’s degree in Accounting or Finance;• Professional certification in CPA; certifications in CIA and CISA are an added advantage;• A minimum of five years’ experience working as an internal auditor in financial industry;• Strong analytical, written/verbal communication, interpersonal, and relationship building skills Systems knowledge, ability to adapt to change quickly;• Must be computer literate, a team player, with good communication skills;• Proper and organized documentation skills and attentive to detail good presentation Skills;• Knowledge of SACCO operations and SACCO Regulations.
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Principal Officer-Compliance and Controls
Brief Description
Reporting to the Senior Manager, Compliance and Controls, the position holder will proactively execute the Safaricom Compliance Programmes, coordinate the execution of control framework by the business functions and carrying out assurance activities to ensure compliance with the laws, regulations and business policies and standards using a risk based approach.
Compliance and Controls Job Responsibilities
Implementation of the Compliance Policies and Procedures;
Manage the Compliance and controls execution;
Carry out monitoring and assurance activities on compliance and CACM programs on a regular basis;
Report on the state of Safaricom compliance with the control management and other policies and regulations governing the organization on a quarterly basis;
Coordinate the Compliance Champions to ensure a controls and compliance culture is inculcated throughout the organization; and
Coordinate the compliance awareness training across the organization.
Requirements for the Compliance and Controls Job
A graduate with a degree in Business, Law, Engineering or IT;
Professional certification in risk management and information systems e.g. CISA, CIA or CPA (K) or equivalent;
At least 4 years proven experience in auditing, accounting, risk management or the legal field; and
Highly developed interpersonal and communication skills. -
Manager New Business
JOB SUMMARY:
Reporting to the Sales and Marketing Director, the incumbent will be responsible for achieving the sales goals of the New Business team by setting and managing the sales objectives and sales activities through established sales plans/tactics to deliver or exceed the individual and team target in order to achieve maximum profitability through recurring revenue and top line growth in line with the organizational vision and values.
MAIN DUTIES AND RESPONSIBILITIES:
Responsible for meeting and exceeding set revenue targets for the New Business Team.
Strategy: Manage & execute the New Business acquisition strategy as set by the Sales Execution Framework – Goals, Objectives & Activities Work
Responsible for the recruitment, training (on products and sales process), performance management, development and motivation of the team.
Assist in the building of a strong, competitive value proposition for the targeted verticals and client segments based on client feedback and segment observations/trends. Work with the relevant departments on the delivery of this
Responsible for the team selling the right product mix of our Connectivity, Cloud and Communication services to the right verticals and client segments.
Maintain awareness of market trends in the industry and provide timely, accurate, feedback and market intelligence to the product development team and the Head of Business Services regarding competitive pricing, and strive to maintain maximum profit margin.
Set the tactical direction of the new business consultants’ activities in the short and medium term, including:
Opportunity planning for the top deals in the pipeline to understand the clients’ business drivers and the decision-making process
Review & implementation of quarterly accountability matrixes for each account manager
Weekly performance reporting and tracking of the set metrics
QUALIFICATIONS, SKILLS AND EXPERIENCE:
A degree in Business Administration or related discipline-sales management and proficiency in Computer packages.
Post graduate qualification desirable.
Minimum 8 years sales experience 4 of which must be in a Managerial capacity
Proven track record in recruiting, managing, motivating, coaching and developing a sales team. Working experience in the Telecommunications and / or IT industry.
Proven track record in managing sales to corporate clients in Telecommunications and / or IT industry.
Competent Skills/Traits required:
Strong problem solving skills.
Networking
Professionalism
Driving for results
Planning & organizing
Business insight
Driving innovation
Leveraging people skills
Driving for performance
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Project Officer
Locations: Maralal, Mandera Kenya
Position Profile
This position will require the individual to contribute to the planning, implementation, monitoring and reporting of WASH and Livelihoods projects for ACTED in Samburu, Kenya to ensure project objectives are met in a timely, accountable and quality manner.
Duties and Responsibilities
Ensure effective implementation of ACTED WASH and Livelihoods programming in accordance with program requirements and in line with Donor regulations, WHO and international standards;
Coordinate and work closely with Program Team throughout programme planning, design implementation and monitoring and evaluation.
Oversee selection and repair of selected water sources.
Conduct capacity-building for community groups and staff in the area of water resource management, Hygiene and Sanitation.
Be responsible for providing Technical guidance on all WASH and Livelihoods components of programmes in Samburu County, giving support to the Program team and the implementing partners during planning, designing and implementation of WASH and Livelihoods activities.
Provide technical leadership and support program staff in the design of a medium to long-term interventions, which address current emergency needs but which takes a longer-term view in enhancing mitigation to future crises and accountable management of resources.
Together with program team, implement WASH and livelihoods activities in line with the programme proposals and donor requirements and ensure timely production of and submission of programme reports and budget revisions.
Continuously review WASH and Livelihoods strategy and programme approaches to appropriately address and accommodate emerging field context.
Participate in conducting joint assessments and planning responses together with other team and follow up on the recommendations.
Propose innovative WASH and Livelihoods approaches relevant to the fragile context including on climate change, water resource management, water quality, water, food and nutrition security etc.
Ensure that there is creative and holistic approach to WASH and Livelihoods programming, assist the team in finding ways to integrate/link and combine hygiene & health promotion, water and sanitation facilities design, construction & maintenance, with Health , Nutrition, Livelihoods and food security etc.
To provide guidance and training to program staff to ensure that all work is carried out in a way that is sensitive to community needs and gender issues.
To provide technical expertise and guidance to staff as appropriate, in (for example, but not limited to) assessment, monitoring, evaluation, reporting (Internal and Donor Reports), financial management, proposal development, technical design of water and sanitation facilities and the exercise of judgment skills.
Participate proactively and contribute in coordination meetings and, at technical level engage line ministries and other NGO actors in Samburu.
Work closely with field teams on objectives, indicators and activities and develop clear monitoring frameworks for each program in collaboration with the M & E Officers
Ensure the development, implementation and periodic review of detailed annual implementation plans for the various WASH and Livelihoods projects.
Other duties as required
With the programme teams, develop regular progress report on the implementation of the activities;
Support in identifying relevant County technical authorities/partners for potential partnerships;
Provide support and information to the Appraisal Monitoring and Evaluation (AME) team during their reviews;
Produce capitalization, good practices and lessons learnt reports;
Represent ACTED in the different County forums, working groups on WASH and Livelihoods.
Any other task assigned by the supervisor
Qualifications/Skills Required
Bachelor’s Degree or equivalent in Development studies, Social science or other relevant discipline
Experience in implementing WASH, cash transfers and livelihoods programs in the ASAL areas will be an added advantage
Project management experience in Donor Funded Projects
Demonstrated experience in project management in an NGO/INGO is highly preferable.
Able to manage a high workload and meet tight deadlines
Hands on experience in report writing
Prior significant humanitarian work experience of in Samburu is an added advantage
Ability to train, mobilize, and manage national staff
Flexibility and ability to multi-task under pressure;
Proven ability to work creatively and independently both in the field and in the office;
Good inter-personal skills, commitment and motivation -
Customer Executive
Brief Description
Reporting to the Customer In-Life Manager– the position holder will ensure excellent and timely customer service by managing relationships of assigned accounts, handle support issues, escalations and ensure resolution within SLA by maintaining communication with customers on all account support issues throughout the entire customer journey.
Customer In-Life Relationship Executive Job Responsibilities
Develop, update, maintain and fulfill loyalty contracts for each individual customer account.
Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
Follow up on all existing contracts renewal, and ensure renewals are made in time.
Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals.
Managing and updating the Regular contacts list
Supporting the Account Relationship Manager with all back end and support requests and issues.
Liaising with Technology, Finance, and relevant teams within the business to address all customer concerns.
Ensuring that all queries and escalations are logged into Siebel.
Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
Send all arising leads to the Account Relationship Manager for follow through.
Compile and send to direct manager, issues pending past SLA for each account and flag any recurring incidences per account or per escalation type.
Track and report on all churn attempts, clearly indicating reasons for churn and associated effort to abate churn including success rate.
Drive Customer Satisfaction Index and Customer Delight Index by: Maintaining strong and deep relationships with accounts under direct management, following through on all issues to ensure closure and Embrace Safaricom Culture of Speed, Simplicity & Trust.
Requirements for the Customer In-Life Relationship Executive Job
A Bachelor’s degree in Business or any other related field
At least 2 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with detailed understanding of the technologies the company is selling and issues that typically arise.
Good communication skills (written & spoken English), excellent organization skills, Ability to exercise discretion in handling sensitive matters and Team player -
Sales & Marketing Executives Sales & Marketing Manager Pharmacist Production Manager Laboratory Technician
Main Purpose of the Job
To plan and carry out direct sales and marketing activities in order to increase the market share and profitability on sustainable basis in line with overall business objectives
Main Responsibilities
Making the sale and ensuring sales performance of various products in line with targets and sales plan
Developing clientele database and ensuring active relationship with existing accounts
Identifying, generating & qualifying new leads for growing client database
Implementing the agreed marketing programs and promotional activities
Respond to and follow up sales enquiries by post, telephone, and personal visits.
Providing sales focus and feedback to the Sales & Marketing Manager to plan for current and future capacities and as input into the supply chain planning
Analyzing sales trends in the market as well as competitors in the industry
Providing the organization with knowledge and insights for job and product continuous improvement
Identifying, implementing and benchmarking best practices in management
Preparation and presenting of detailed daily, weekly & monthly reports including recommendations and actions
Job Skills and Person Competencies
Consumer & Market intelligence Skills
Selling skills
Negotiation skills
Communication & interpersonal skills
Entrepreneurship
Teamwork
Academic Qualifications & Experience
Diploma in Business related field (Marketing preferred)
At least 2 years related experience
Professional Certification will be an added advantage
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Logistics Officer
Duties for the Logistics Officer Job
In accordance to ACTED’s procurement procedures, be responsible for the procurement process of all items or services purchased on the Capital level upto the level (Scenario) agreed with the Logistics Manager
Receiving orders from the various departments, signing them and updating in the order follow up.
Responsible for signing all procurement memo for Capital level procurement;
Responsible to setting up the correct procurement procedure for each purchase;
Contact requesters to ensure correct specifications of each items ordered, in order to avoid non-matching procurement;
Ensure procurement of goods and services is always done following the value for money principle;
Accountable for Compliance with respects to all capital procurements;
Establish the monthly purchase forecast, gathering all purchase that will be done on capital level, and send it to the Country logistics Manger.
Accountable for the reception of all items delivered or in transit to the Capital office;
Accountable for quantity and quality check of all goods received on the Capital level;
Ensure the information flow between the different Stakeholders in the supply chain;
Responsible for transmission to finance all procurement files for payment
Responsible for filling the logistics and compliance procurement file;
Logistics Officer Job Requirements
Bachelor degree in purchasing Supply Management or Chartered Institute of Purchasing and Supply (CIPS, UK) or higher national diploma in store, logistics management or equivalent.
At least 4 years relevant experience in procurement and logistics management in INGOs.
Computer literate and with excellent IT Knowledge.
Excellent interpersonal skills and demonstrated ability to establish effective work relations at all levels,
Strong people management and leadership skills;
Excellent communication skills.
Strong analytical and conceptual skills.
Experience in providing inputs to proposals and donor reports in procurement and logistics.
Demonstrated experience in overall responsibility and accountability for the logistical management of an organization.
Ability to work under pressure,deal constructively with stress and working long hours.
Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
Being conversant in Somali language will be considered an advantage. -
WASH Project Manager HR/Administration Officer Logistics Officer Appraisal Monitoring and Evaluation (AME) Officer Area Coordinator-Kenya
Reporting to the Kenya Country Coordinator, her/his key areas of responsibility will include:
Ensure effective implementation of ACTED WASH programming in accordance with program requirements and in line with Donor regulations, WHO and international standards;
Coordinate and work closely with Program Team throughout programme planning, design implementation and monitoring and evaluation
Oversee selection and repair of selected water sources;
Conduct capacity-building for community groups and staff in the area of water resource management, Hygiene and Sanitation;
Be responsible for providing Technical guidance on all WASH components of programmes in Kenya, giving support to the Program team and the implementing partners during planning, designing and implementation of WASH activities.
Provide technical leadership and support program staff in the design of a medium to long-term interventions, which address current emergency needs but which takes a longer-term view in enhancing mitigation to future crises and accountable management of resources.
Together with program team, implement WASH activities in line with the programme proposals and donor requirements and ensure timely production of and submission of programme reports and budget revisions
Continuously review WASH strategy and programme approaches to appropriately address and accommodate emerging field context
Participate in conducting joint assessments and planning responses together with other team and follow up on the recommendations
Propose innovative WASH approaches relevant to the ASAL context including on climate change, water resource management, water quality, water security etc.
Ensure that there is creative and holistic approach to WASH programming, assist the team in finding ways to integrate/link and combine hygiene & health promotion, water and sanitation facilities design, construction & maintenance, with Health , Nutrition, Livelihoods and food security etc.
To provide guidance and training to program staff to ensure that all work is carried out in a way that is sensitive to community needs and gender issues
To provide technical expertise and guidance to staff as appropriate, in (for example, but not limited to) assessment, monitoring, evaluation, reporting (Internal and Donor Reports), financial management, proposal development, technical design of water and sanitation facilities and the exercise of judgment skills.
Participate proactively and contribute in the WASH sector meetings and, at a technical level engage with UN agencies and County Government line ministries in Kenya.
Work closely with field teams on objectives, indicators and activities and develop clear monitoring frameworks for each program in collaboration with the M & E Officers
Ensure the development, implementation and periodic review of detailed annual implementation plans for the various WASH projects
Other duties as required
Qualifications/Skills Required
A Degree/Masters in Water Engineering, Water Resource Management, Hydro-geology or a related field (Environmental Health, Public Health, etc.).
More than five years’ experience in working/programming in either emergency/relief or development, including managing community-based water, health, and sanitation projects with evidence of successful implementation of similar projects (CLTS, sanitation infrastructure, hygiene promotion, etc.)
Background in implementation of projects with a component of CLTS
Experience in project design, proposal writing, needs assessments, surveys, and information management.
Experience in supervising, training, and coaching staff
Good understanding of SPHERE and other international standards.
Ability to conduct and effectively communicate community WASH (including sanitation and hygiene) needs assessment, program planning, implementation, monitoring and evaluation of WASH activities.
Computer literacy (MS Office), English & Kiswahili fluency is the minimum requirements
Experience of working in a team and coordinating the work of project staff of different cultural backgrounds.
Able to handle, prioritize, multiple tasks simultaneously.
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Content Manager Customer Support Executive E-Commerce Operations Manager Driver E-Commerce Acqusition
Brief Description
Reporting to the HOD-E-Commerce, the position holder will own & implement the content strategy for our e-commerce website. The Content Manager is responsible for end to end of the products & categories on the Safaricom e-commerce website & consistently ensures movement of products.
E-Commerce Content Manager Job Responsibilities
Develop & Ensure all products & categories are kept up to date & displayed in line with the e-commerce brand guidelines
Continually update the e-commerce platform with new products & descriptions
Ensure achievement 100% product description accuracy & display.
Liaise between PR for content marketing materials to create traffic to the site
Liaise with marketing/internet marketing on strategies to market to the various consumer segments visiting/purchasing online
Ensure consistent movement of products across the platform.
Requirements for the E-Commerce Content Manager Job
Degree in a Business related field
Post graduate certification in Marketing will be an added advantage
Experience in WordPress or content management system, 3 years hands-on experience on managing e-commerce websites
Solid experience of how to structure & optimize content for web
Attention to detail
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