Job Responsibilities
Coordinate and provide input into The B Team (Eastern) Africa strategy and work plan;
Identify and evaluate prospective B Team (Eastern) Africa members;
Lead regional advocacy efforts in close collaboration with the central B Team Communications team;
Coordinate and support The B Team (Eastern) Africa members’ engagement with our global initiatives;
Coordinate global initiative leads and regional members to enable local action aligned with the global strategy;
Lead local fundraising efforts in collaboration with the central development team;
Manage budgets;
Monitor progress against strategy and produce impact reports;
Provide regular reports back to the central team.
Job Requirements
Second Class Upper and above Honors degree from a recognized university;
At least 5-8 years of experience working in the area of sustainable development/sustainability/responsible business within business;
Strong project management skills;
A good knowledge of the landscape of Eastern African business;
A network that can be drawn upon to further enhance The B Team initiatives;
Proven ability to assist in the delivery of communications and campaigns strategies;
Excellent stakeholder management experience;
Experience in building and growing partnerships;
The ability to create excellent working relationships and is a great team player;
Entrepreneurial talent – the ability to turn challenges into opportunities;
Knowledge of French would be an added advantage;
Fun, hardworking, innovative and personable qualities;
The ethics to treat all people with equal respect;
A deep commitment to and demonstrated interest in the mission and core beliefs of The B Team.
Company Founded: Founded in 1993
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Regional Lead
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Office Manager
JOB SUMMARY:
The Office Manager is responsible for ensuring a high-level of administrative support to the Group MD and Deputy Chairman by supporting in their managerial work and help them in taking perfect decisions in the business.
S/He oversees the facilities operations of the business and manages the outsourced service teams with the objective of delivery of efficient services in relation to security, cleaning, clerks and receptionists
MAIN DUTIES AND RESPONSIBILITIES:
Administration activities
General management of office facilities and coordination with vendors to ensure uptime and service levels including managing office space, company parking, office repairs, maintenance, servicing of office equipments.
Team management which includes overall supervision and coaching of front office personnel, fleet coordinator, filing clerk & Internal Cleaners
Occasionally conducting market research and in turn helps executive in making important business decisions.
Establishing procedures & practices to ensure confidentiality & security of information within the company.
Preparation of all travel arrangements for office staff
Managing the end to end process of both security, permits, statutory documents and insurance processes and ensuring they are in line with the business needs.
Coordinating with fleet coordinator to ensure vehicle and bike consumptions, overtime and maintenance costs are reviewed and controlled.
Implementing and ensuring maintenance of a standard up to date filing system for the Company.
Managing as well as requisitioning for stationery and office related supplies ensuring the company is well stocked
Managing security and cleaning outsourced companies as per the company requirements
Managing staff airtime top up as well as handling the postpaid account’s
Ensuring office correspondence are directed to the correct recipient
Management of administration related duties for all branches
And any other duties that fall under the responsibility of the Admin Manager
Personal Assistant activities:
Efficiently manage and maintain directors schedules including arranging internal, external, board meetings and board committee meetings
Making sure all the reports and data files are arranged in a perfect manner so as to avoid any inconvenience in business matters
Making travel arrangements – investigating prices, booking tickets, obtaining directions, preparing itineraries and visas for both personal and business travels.
Efficiently complete the assigned work at given time without any delay and by the end of the day it is his/her responsibility to report to the executive or supervisor with completion of given work.
Establishing procedures & practices to ensure confidentiality & security of information within the MD’S office.
Performing any other duties that may be assigned by the directors both personal and official.
Qualifications, Experience and Skills:
Bachelor’s Degree in Business Adminisrtation/ equivalent or Business Degree.
Proficiency in the use of MS office applications.
At least 2 years experience in similar position in a busy organization or in a busy client facing role.
Excellent organizational skills.
Excellent written and verbal communication skills and professional telephone manner.
Ability to handle confidential and sensitive information.
Must be able to exercise good judgment and good decision making ability.
Ability to prioritize conflicting needs and have a strong sense of urgency when performing tasks.
Ability to make SMART decisions
Well presented, confident and highly personable.
Flexible and mature approach with ability to work with minimal supervision. -
Customer Acquisition Territory Account Manager
Brief Description
Reporting to the HOD-E-Commerce, the position holder will be responsible to acquire and retain the customers through marketing (offline and online) and understanding the current Safaricom MPESA customers and creating the relevant strategies to get them on board. He will also create, design and implement tier 1 (flagship) and tier 2 events supporting customer acquisition
The position holder will be responsible for the strategies to attract, retain and develop top of mind awareness of the Ecommerce brand for the customers in the market and ensure that the brand communication to the market through the various online and offline channels are aligned to the organization and department strategy e.g. (on site content, newsletter, Facebook/google ads etc.).
Customer Acquisition Job Responsibilities
Creating a strategy based on the insights generated enabling efficient and effective utilization of the ecommerce digital marketing budget across the variety of the online marketing channels: (Facebook ads, GDN, Google Ad words, Affiliate programs etc.);
Development, planning of the content together with the media agency as well as internal Media team and agreeing how to float the campaigns across ATL and BTL media channels across the year.
Owning the creation and execution of the online commercial events across the year, working with the relevant internal teams to raise the profile and bring the returns;
Responsible for the on site content management i.e. correct description of product names, photos and titles on the website in line with the Safaricom e-commerce brand guidelines.
Responsible for quality customer acquisition and retention across our offline, online and MPESA channel to drive revenue growth;
Responsible for the definition, analysis and action plans of the key performance metrics that enable strategy implementation and tweaking as per the ambition and
Responsible for the team leadership and management of output. Continually sharing feedback and working collectively to achieve the department ambition.
Requirements for the Customer Acquisition Job
Degree in Marketing with Online Marketing experience
5 – 10 years’ experience in ecommerce
Experience with web analytics tools (Google Analytics, Qlik, Mixpanel ,etc)
Project management
Key Criteria of Success
Creative individual with proven experience in marketing strategies with proven digital marketing campaign management
Analytical capability in terms of understanding the customers and create efficiency through the marketing channels
Proven experience in execution in the digital channel; including, but not limited to budget allocation and optimization
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Software Developer
Job description
A place for you
Bring your talent to a global consulting and technology company, with presence in the 5 continents and more than 34.000 professionals. You will work in an environment of innovative solutions and services providing added value for our customers in various sectors.
You will participate in the business transformation working with other professionals.
This is your opportunity
We are looking for an experienced and forward thinking professionals to deliver efficient and effective services and solutions to meet the demands of our customers.
Located in our Software Factory in Kenia, as an essential part of our team, you will have responsibility of:
Software Development in different technologies
Follow procedures, methodologies and company policies.
Software implementation.
Ensure quality of development.
Work in teams.
Use of the Management and corporate tools.
Requirements:
More than 3 years experience developing software on a daily basis.
Experience in Software factories is a plus
Kenian nationality
English – Speak Spanish and/or Swahili is a plus
Education: University Degree in Computer Science Engineering/ Mathematics or any similar qualifications (preferably)
Technical Skills
Java
PL/SQL
C/C++
Power Builder
Unix and Windows NT platforms
Oracle RDBMS Administrator
Methodology
Agile
Waterfall
Mix
Tools
Task Trackers
Bug Trackers
Quality
Personal Skills:
– Team Player
– Focus on results
– Collaborating and Partnering
– Be able to work in a multicultural environment
– Willing to travel -
Service Fulfillment Intern Shuttle Driver Home Technical Support Manager
Brief Description
The main aim of the internship is to give the interns an opportunity to experience and work in the real corporate environment.
Service Fulfillment Internship Responsibilities
End to end management of orders, ensuring complete status of all services provided.
Following up with Support teams to ensure orders progressed and supported.
Proactive communication with all stakeholders in management of orders and service requests
Daily and weekly reporting
Requirements for the Service Fulfillment Internship
An ongoing student persuing bachelor of Commerce.
Have proven interpersonal skills.
Excellent communication and written skills.
Good organizational skills.
Be computer literate.
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Senior Officer – Vendor Experience Vendor Account Manager Senior Officer-Inventory Saleable Stock Information Systems Audit Intern
Reporting to the Operations Manager, the Senior Officer – Vendor Experience will ensure an excellent customer experience end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience. Ensure an excellent vendor experience, supporting variety of touch points across our platform, from onboarding to execute commercial/operation plans. Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs.
Detailed Description
Work to ensure that customer order are fulfilled flawlessly as per SLA
Improve the customer experience based on feedback from customers,internal stakeholders and recommend remedial practices
Perform quality checks and monitor customer satisfaction KPIs anddrivers
Ensure seamless vendor experience while trading and offer exceptional support
Create relevant training materials and train new and existing vendorson how to be successful on using the platform
Monitor vendors to ensure they fulfill order within SLA withoutcancellation
Solve all vendor issues such as they arise e.g. Systems, contentcreation and reconciliation or escalating to the relevant departments.
Follow up with relevant departments to ensure smooth vendor operations e.g. Finance and Warehousing , content creation, customer support, Technology teams etc
Job Requirements
Excellent project management skills
Understanding of e-commerce on-boarding requirements
Comfort with complex database structures and queries.
Thrive in the face of ambiguity and constant change.
Must work well in the face of aggressive deadlines, while maintaining data integrity and accuracy.
Must be willing and able to accommodate flexible work schedule during critical business periods.
Must exhibit high degree of ownership and accountability.
Strong communication skills
Additional Details
Critical Success Criteria:
Excellent project management skills
Goal/performance oriented.
Customer oriented (vendors + customers)
Knowledge of the market, able to understand pain points andindicate/execute solutions
Able to create reports, plan and organize a complex structure as Vendorand Customer experience
Able to work under pressure.
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Territory Account Executive Information Systems Audit Intern Saleable Stock Senior Officer Vendor Experience Senior Officer
The Territory Account Executive will drive sales within the set territory , with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management
Roles for the Territory Account Executive Job
To identify growth prospects and specific opportunities in the territory; device strategic plans for territory penetration and tactical plan execution including pipelines;
To track territory performance management;
To identify growth opportunities, up-selling and cross–selling potential within the assigned territory;
To provide leadership for customers by understanding business objectives and recommend business solutions;
To develop and execute customer ring fencing strategies;
To develop strong relationships with customers to maintain baseline growth, Churn Management, including following up on all existing contracts renewal;
To develop customer value propositions and presentations;
To gather and execute market intelligence;
To manage daily and weekly sales reporting for Regional Manger;
To drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management and keeping communication with the customer throughout the entire customer journey.
Territory Account Executive Job Requirements
Degree in a Business related disciplines with an IT/Commercial bias;
Work experience of 3 years preferably managing SME Customers
IT knowledge/working experiences will be an added advantage;
Strong relationship building skills preferably from the SME Environment
Ability to deliver results ,meet and surpass targets with minimum supervision
New business development skills
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Compliance Intern
Reporting to the Principal Officer, Compliance, the individual, with guidance from the manager, will support the proactive execution of the Safaricom Compliance Programmes, coordinate the execution of control framework by the business functions and carrying out assurance activities to ensure compliance with the laws, regulations and business policies and standard using a risk based approach.
Compliance Internships Description
Participate in projects to ensure that new products and services have documented processes with adequate controls
Continuous update of Safaricom control library
Support to carry out monitoring and assurance activities on compliance and controls monitoring programs on a regular basis.
Assist in reporting on the state of Safaricom compliance with the control management and other policies and regulations governing the organization on a quarterly basis.
Support in performing regular compliance risk review arising from commercial activities.
Requirements for the Compliance Internships
Currently studying or has within the last year completed a degree in Business, Law or Telecommunication related engineering degree
Interpersonal and communication skills
Attention to detail
Team player
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Deputy Country Director Operation
JOB PURPOSE
The Deputy Country Director – Field Operations & Project Implementation is a key member of the Senior Management Team at country level. He/she will support and assist the Country Director (CD) in ensuring all projects in the country run in a smooth and cost-efficient manner and in compliance with ACTED’s and donors’ procedures and legal requirements.
OBJECTIVES
1. Ensure the smooth running of projects reaching outputs and maximising outcomes for beneficiaries.
2. Anticipate and mitigate risks in implementation and ensure projects are run in a cost-efficient manner, in compliance with ACTED’s and donors’ procedures and legal requirements.
DUTIES AND RESPONSIBILITIES
1. Project Implementation Follow-up
1.1. Project Planning
1.2. Project Implementation Follow-up
1.3. Project Quality Control
1.4. Implementing Partners
1.5. External Relations
2. Administrative and Operational Management of Project Implementation
2.1. Finance
2.2. Logistics
2.3. Administration/HR
2.4. Transparency/Compliance
2.5. Security
2.6. Implementing Partners
Qualifications
At least 4 to 5 years of working experience in insecure environments; preferably in Africa, Asia, or the Middle East
Demonstrated communication and organizational skills
Ability to train, mobilize, and manage both international and national staff
Flexibility and ability to multi-task under pressure
Ability to work well in unstable and frequently changing security environments
Willingness to work and live in often remote areas under basic conditions
Proven ability to work creatively and independently both in the field and in the office
Advanced proficiency in written and spoken English
Conditions
Salary defined by the ACTED salary grid; educational level, expertise, hardship, security, and performance are considered for pay bonus
Additional monthly living allowance
Free food and lodging provided at the organisation’s guesthouse/or housing allowance (depending on contract length and country of assignment)
Transportation costs covered, including additional return ticket + luggage allowance
Provision of medical, life, and repatriation insurance + retirement package -
Strategy Research Analyst
Reporting to the Senior Manager – Strategy Research, the position holder will be responsible for conducting research to identify, develop, and communicate meaningful business insights to inform strategic decision making.
Strategy Research Analyst Job Description
To consistently monitor the operating environment by scanning changes in the PESTEL trends and then analyze how these trends could impact the organization in future;
To research on, identify and analyze appropriate customer, competitor, market, financial and industry data;
To conduct internal research on the effectiveness of the organization;
To keep the senior leadership team informed of changes in the business environment highlighting any risk exposure;
To provide timely foresight of upcoming changes and future direction based on the research output and thereby deepen analyses by taking a long-term perspective;
To engage with relevant external associations to develop relevant research;
To plan and facilitate war room sessions to formulate responses to identified inflection points and other strategic decisions;
To support strategic planning and implementation processes through relevant research.
Requirements for the Strategy Research Analyst Job
A degree in a relevant field (Business/ Science/ Engineering/ Economics);
A minimum of 3 years of relevant work experience preferably in different areas of the organization;
Working knowledge of Business strategy tools and supporting tools;
Strong analytical skills demonstrated in a dynamic environment;
Ability to integrate ideas from many different areas into a common vision;
Ability to systematically identify appropriate research methodologies for addressing key issues to ensure results support informed decision making;
Excellent written and interpersonal communication skills and a high degree of professionalism;
Strong initiative and ability to work unsupervised and independently;
A love of innovation and new way of doing things.