Jobs Kenya

Company Founded: Founded in 1993

  • Digital Manager Software Quality Assurance Lead Resource & Planning Senior Officer

    Digital Manager Software Quality Assurance Lead Resource & Planning Senior Officer

    We are pleased to announce the following vacancy in the ITPD Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below Reporting to the HOD- IT Planning and Delivery, the position holder Play the lead part in ensuring the success of a Digital Transformation; helping the company to become the leading digital company.
    Roles for the Digital Manager Job

    Lead highly-effective teams, delivering highly available and reliable software for large, critical, and complex systems.
    Embrace a culture of innovation and efficiency in the team
    Recognize team low and high performers and work on coaching them
    Ensure the team is fit for the future when it comes to technology evolution
    Successfully manage digital channels including portals, mobile apps and e-commerce platform
    Capable of running an agile delivery projects with multiple sprints
    Lead DevOps teams to delivery Safaricom digital strategy

    Digital Manager Job Requirements

    7+ years of experience in Software Development Management leading complex technology projects in a fast-paced environment
    BS or MS degree in Computer Science or MBA
    A business and tech-savvy, analytical manager with a verifiable track record of managing and delivering enterprise projects on time and within budget.

    Critical Competencies for Success

    Experience in delivering internet products especially large-scale ecommerce, finance, or related online consumer services
    Experience in developing and managing portals, mobile apps, chat pots and social media integration
    Experience in e-commerce magento platforms is a plus
    Experience in machine learning is a plus
    Experience in successfully delivering projects using agile and DevOps methodologies

    Experience in CI/CD including automated testing and deployments

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  • Manager – International Voice

    Manager – International Voice

    Job description
    We are pleased to announce the following vacancy in the Wholesale Department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below .
    Detailed Description
    Reporting to the Senior Manager – Roaming & International Services, the role holder will be tasked with the responsibility of monitoring and grow international voice services; Deliver planned footprint rollout for international and regional interconnects; Develop robust framework for international voice services; Negotiate and effectively monitor international termination rates; Effectively track outgoing voice costs; Effectively manage international fraud and manage Key relations & partnerships as well as represent the business at key networking international voice events
    Job Responsibilities

    Monitor and grow incoming voice revenues
    Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
    Develop a well thought out international voice termination rate commercial model that ensures international voice opportunities for the business are optimized.
    Develop effective business cases that clearly justify investment potential for new international voice opportunities
    Monitor and track international calling pricing both locally and international for similar products
    Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
    Identify and implement 2 new incoming revenue opportunities every year that contribute to 10% of revenue within 12 months
    Deliver planned footprint rollout for international and regional interconnects
    Coordinate and project manage new international voice partners and internal stake holders to deliver against Safaricom rollout plan, in line with the commercial priorities
    Drive international voice contract negotiations and drafting (with legal and regulatory support) all the way up to signature
    Create a comprehensive database where all international voice contracts and deeds of variations for all international voice partners are managed;
    Oversee and manage the process of setting up the configuration of new international voice partners on PRM and communicate changes to all concerned parties
    Coordinate and assist with the troubleshooting activities with all concerned parties as appropriate
    Ensure compliance to ITU-T and ISO guidelines and protocols
    Develop robust framework for international voice services
    Carry out a SWOT analysis to identify potential areas of new business
    Track and note various business models being used regionally and internationally to develop and grow international voice
    Carry out extensive research and market intelligence to identify new opportunities for growth of international voice revenues
    The framework should include clear decision milestones for review of the international interconnect rates and their implications on retail
    Document a clear roadmap with the necessary SWOT implications built in that will inform the business and drive its international voice strategy.
    Negotiate & effectively monitor international termination rates
    Ensure all international termination rates are properly tracked and implemented on PRM interconnect billing system
    Using Least Cost routing identify effective framework that is dynamic and responsive to the needs of the business for routing all international outgoing calls
    Ensure routes identified maximize calling quality
    Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
    Effectively track outgoing voice costs
    Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
    Ensure all testing impacting international outgoing QOS tests are done effectively to minimize cost over-runs
    Develop robust and insightful business cases that help demonstrate the more effective cost strategy
    Ensure quality is not compromised via Sim-box and is a key compliment in optimizing the cost framework
    Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
    Effectively manage international fraud
    Ensure framework in place to proactively manage and monitor SIM-box abuse and misuse
    Put in place proactive and progressive strategies to counter adverse OTT impact on voice
    Work with risk and revenue assurance teams to ensure that Safaricom customers are not exposed to international calling fraud
    Coordinate with Credit control to ensure a mutually beneficial agreement is reached when Safaricom customers encounter bill shock as a result of international calling fraud.
    Manage Key relations & partnerships
    Prepare and maintain an effective annual calendar that optimize the relationships with international voice partners to enhance cooperation
    Develop an effective framework for monitoring effective partnerships
    Explore new partnership opportunities that create opportunities for growth
    Represent the business at key networking international voice events
    Identify and plan for all known key events touching on international voice
    Attend at least one key networking event annually
    Document and implement learning for the benefit for the business

    Job Requirements

    A graduate with 3-5 years Telecoms industry experience
    Extensive knowledge and a track record in handling international voice matters
    Able to take a holistic view of the business.
    Able to develop strong analytical framework to aid in swift and objective decision making
    Team management skills.
    Have strong business acumen and highly developed commercial experience
    Experience in strategic decision making
    Highly developed interpersonal and communication skills
    High level experience and skills working with stakeholders

  • Project Development Intern

    Project Development Intern

    Job Description

    Grant Management

    Contract follow-up
    Communicate contractual obligations in particular with regards to reporting deadlines to Programme, AMEU and FLATS team;
    When any issue is identified in meeting deliverables in the given timeframe and budget, inform relevant staff in country and seek ACTED HQ Program Department advice on potential solutions that would meet donor rules.

    Reporting

    Participate in and take minutes of kick-off and close out meetings for each project
    Write quality narrative reports, reflecting the progress and status of projects in a transparent, timely and professional manner, in liaison with ACTED HQ GMU and finance, which will contribute ultimately to steady cash inflow;
    Work in close relation with AMEU to incorporate AME data (incl. data on input, process, output, outcome and impact indicators, lessons learnt and best practices) in reports and review M&E reports from AMEU;
    Liaise with FLATS teams when preparing reports, especially with finance to ensure greater coherence between financial and narrative reports by crosschecking the matching of data in the narrative and financial reports;
    Contribute to the monthly update of the Reporting Follow Up (RFU) and ensure smooth and regular communication with ACTED HQ GMU.
    Address ad hoc requests from donors in liaison with the CD, Programme and support teams.

    Partner Follow-up

    Ensure partners report to ACTED in a timely and qualitative manner as per the requirements of the grant agreement.

    Internal Coordination

    Internal Coordination and Communication
    Facilitate interdepartmental communication and information sharing from the Base, to the Area, Capital, and even up to the regional and HQ offices by taking minutes of the various ACTED coordination meetings
    Send meeting minutes in a timely manner to HQ;
    Inform ACTED HQ GMU and finance of latest developments, opportunities and challenges so that GMU can best advice on the way forward.

    Qualifications

    Postgraduate diploma in international relations/political sciences
    Excellent English and French writing and communication skills
    Previous related work experience, w/knowledge of proposal writing and donor relations
    Ability to work efficiently under pressure
    Ability to work in an unstable security environment moving
    Willingness to work and live in often remote areas under basic conditions

    Conditions
    Field Intern benefits include:

    300 USD per month living allowance
    Coverage of all accommodation, food, and travel costs, a luggage allowance of 50 kg
    The provision of medical, repatriation.

  • Senior Technical Presales Consultant

    Senior Technical Presales Consultant

    Job description
    Job Purpose:
    Senior Technical Presales Consultants provide specialist pre-sales services to current and prospective clients, distributors, and partners to facilitate and enable sales, deployment and support of TEMENOS products and services. The Business Solution Group (BSG) is responsible for ensuring that current and prospective clients understand the features of the product and are accountable for making sure that the correct decision is made, determined by the needs of the client. Pre-Sales activities include, but are not limited to: system engineering aspects, product presentations, answering clients questionnaires, creating collateral, perform training and troubleshooting. Senior Technical Presales Consultants are expected to train, educate and transfer knowledge to more junior BSG Consultants.
    Responsibilities and Accountabilities:

    Work independently, without day-to-day supervision or direction.
    Drive the pre-sales phase by introducing TEMENOS product/services offering and provide product demonstrations, system architecture, system requirements etc. – by interfacing with prospective and current customers, distributors and partners (both at business and technical level) and recommend system solutions that ensure the optimum usage and utilisation of TEMENOS products and services.
    Answering RFPs/ RFIs, Designing Technical Solution adjusted to the Client Requirements.
    Preparing and delivering Solution based Product Presentations
    Continuous Update on latest Temenos Technical modules, Architecture, Channels and Technical trends
    Ability to understand business requirements and translate them to technical specifications.
    Ability to create scenarios requested by clients and execute them in T24 environment.
    Assist Sales Managers with qualifying individual deals.
    Provide specialist support to other TEMENOS consultants, distributors and partners in technical aspects, and build and enhance technical credibility in customer relations.
    Stay current with market trends and observe functional and technical changes and advances.

    Skills and Qualifications:
    Technical aspects: The candidate should have exposure/knowledge to banking /financial domain Technical Architecture, Development, Integration, Channels and Security. Knowledge of T24 Technical modules and architecture will be considered an advantage but not mandatory
    Ideal candidates would come from a banking technology domain, coming from the IT department of bank or the financial services companies.
    Pre-Sales skills: Knowledge of principles and methods for showing, promoting, and selling products or services, this includes marketing strategy and tactics, product demonstration, and sales techniques such as Target Account Selling (TAS) skills .
    Educational & Proficiency level: Professional with generally a minimum 5+ years of domain experience.
    Languages: Fluent in English. A second major language is an advantage.
    Strong Presentation skills, objection handling and effective written communication and personal impact skills essential
    This role is to cover Africa, as such candidates must be able to travel up to 80% of the time across the whole region, including to Nigeria, Kenya, Ethipoia, Ghana for example

  • General Manager

    General Manager

    Helmsman ship of a highly successful and growing company
    Driving operations excellence by ensuring business policies, processes and procedures meet best practice and compliance standards
    High Power Partner (Schneider) relation enhancement and development
    Lead and ensure the quality, performance and motivation of a highly skilled team to ensure they meet short and longer-term business needs
    Developing the sales plan, including setting and meeting sales targets
    Establishing, maintaining and ensuring regular contact with existing top 5 corporate clients and continuous prospecting for business growth and development
    Identifying, implementing and benchmarking best practices in management
    Managing and Implementing change initiatives to achieve desired business plans and culture

    Qualifications 

    A minimum of a Bachelor’s degree in business or related
    At least 3 years’ relevant experience in a management role
    Willingness to travel outside Kenya

  • Internal Auditor Territory Account Manager Administrator Reporting Manager

    Internal Auditor Territory Account Manager Administrator Reporting Manager

    Reporting to the Senior Manager – Technology Audits and Audit Quality, the successful candidate will be responsible for leading the delivery of IT Audits across all IT operations systems, customer support systems, Value Added Services (VAS) systems, IT infrastructure and business systems.
    Roles 

    Plan, conduct and deliver network security audits and information systems audits of business support systems, IT operations, Value Added Services (VAS) systems, and IT infrastructure;
    Manage the execution of audit engagements to ensure conformance to Internal Audit policies, standards and procedures for the delivery of high quality results within defined audit plans and budgets;
    Perform audits within an Oracle ERP environment, identifying control deficiencies and providing insight for enhanced utilization of the ERP by the business and promoting continuous improvement through technology;
    Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls in the area of technology;
    Provide assurance on the effectiveness of tools implemented in the company to address and prevent revenue leakage;
    Provide independent assurance during system implementations in the IT Operations domain;
    Track implementation status of audit recommendations. Maintain partnership with clients to ensure that all audit issues are resolved within defined timelines;
    Development of relevant continuous auditing routines around key areas of concern / exposure.

    Job Requirements

    Undergraduate degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university.
    Holder of Certified Information Systems Auditor (CISA) designation. Other qualifications e.g. CISM, CISSP, CRISC, CEH would be an added advantage.
    6 to 8 years working experience in auditing of information systems in a reputable professional audit firm or internal audit environment.
    Experience in leading teams of auditors in successfully delivering IT audit engagements.
    Good knowledge of key applications supporting core business processes.
    Knowledge of common IT and networking technologies (operating systems, relational databases, network/mobile technologies) including Oracle or MS SQL database, Unix / Linux / Windows etc.
    Knowledge of information systems governance and security principles, frameworks and practices with an understanding of the concept of risk management.
    Experience in the use of data analysis tools such as IDEA, ACL, or Teammate Analytics.
    Experience in the implementation or use of Continuous Auditing and Monitoring (CACM) and Governance Risk and Compliance (GRC) tools would be an added advantage.
    Knowledge of penetration testing methodologies. Experience in the execution or supervision of a vulnerability assessment or penetration testing exercises would be an advantage;
    Reliable, proven self-starter with the ability to effectively manage a team.
    Excellent documentation, communication and stakeholder engagement skills.

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  • Security Officer

    Security Officer

    Position Profile
    This position will support the security manager ensure that the security standards of ACTED staff are high and ensure high-level security of all ACTED assets, property and resources within ACTED sphere of influence and context of operations. They will acquire operational comprehensive understanding of ACTED program in Kenya and Somalia and provide support and advice in terms of security. He/she is accountable for compliance of ACTED security and safety guidelines.
    Duties and Responsibilities

    Context analysis

    Provide regular contextual security report and share with Security Manager.

    Security Assessments

    In concert with Kenya/Somalia Security Department, carry out security assessments and evaluations (Minimum Operating Security Standards (MOSS) self-assessment) in all ACTED area, particularly in Somalia.
    Update Security risks assessment, SOPs and others security documents as appropriate and share with Coordination and all local staff and ensure the security notice rules are applied.

    Operational support

    Report any damage to perimeter fence, warehouse or other structures to the Logistics team.
    Ensure constant update of the emergency contact list and timely issuance of ID cards.
    Ensure a proper level of preparation before movement on the field, transportation means are adapted, a good fleet maintenance, and set movement rules which are adapted to the local context to support the Logistic team in Country. Ensure Operational follow-up of movements.

    Briefing and training

    Provide security briefings for all incoming ACTED staff with follow-up periodically or when applicable.
    Provide security briefing to staff as needed and ensure that all staffs adhere to security policies and procedures. This includes briefing to all newly recruited staff joining ACTED, and induction briefings for visiting personnel.

    Liaison with humanitarian, military, community and other actors

    Establish a strong relationship with others security actors, including INGO, SNGO and agencies working in the security management filed.
    Share security updates with ACTED coordination.
    Report on all compound security and reporting from bases on agreed time-frames.

    Reporting

    Fill reports in case of security incident and follow up as appropriate.
    Fill the incident data base for Kenya/Somalia and centralize the national incident data base.
    Participate in the writing/updating of Country Security Plan and annexes.
    Record the field security focal points in the Security Monitoring Plan daily.
    Ensure proper filing/file maintenance of security related documents.

    Qualifications/Skills Required

    Bachelor degree in Arts, Social Sciences, Management, or a related security field. However, a diploma in security management backed by strong relevant technical experience will also be considered.
    A minimum of three years relevant experience on security, preferably at a management position, in an NGO.
    Deep and clear understanding of humanitarian principles and activities.
    Good understanding of security procedures and equipment.
    In-depth knowledge of security management and risk management.
    Excellent resistance to stressful situations.
    Excellent interpersonal skills and demonstrated ability to establish effective work relations at all levels.
    Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
    Demonstrable experience in report writing and analysis.
    Fluency in Somali language is an added advantage.
    This position will require frequent travel to ACTED’s areas of intervention in Kenya and Somalia.

  • Nutrition Specialist

    Nutrition Specialist

    Job Description
    The overarching purpose of this consultancy is to assess the status of the identified boreholes in Samburu sub counties and Baringo east Sub County (list of borehole sites as attached), in respect to their functionality and establish the technical needs and develop bill of quantities for the scope of works to be carried out to improve/restore their functionality. The projects aim is to repair non-functional systems or upgrade the systems to meet the rising community water demand by increasing storage and reduce queuing time and distance to fetching points through introduction of water kiosks/stand pipes.
    (Please refer to the detailed terms of reference and Annex 1 borehole sites attached).
    The tender will be conducted using ACTED standard bidding documents, open to all qualified consultants and service providers. The Bidding Documents (in English) to be collected by sending a request to: kenya.tender@acted.org, Cc tender@acted.org or can be downloaded from the ACTED website at www.acted.org under the section “Tenders”.
    Potential bidders are encouraged to consult the ACTED website regularly for potential modification to the present tender and/or the bidding documents.
    A tender opening session will take place on the 14/11/17 in ACTED representative office in Nairobi, KENYA (Chania avenue off Marcus garvey road opposite LER apartment) at 2:30 pm (East African Time). Potential bidders can contact ACTED to get more details concerning exact timing.
    ACTED will not be responsible for any costs or expenses incurred by the Bidders in connection with the preparation and submission of their bids to ACTED.

  • Human Resource Management Lecturers Business Management Lecturers

    Human Resource Management Lecturers Business Management Lecturers

    Key responsibilities of the job
    As a Lecturer you will have successful and proven experience to be responsible for the academic delivery and development of the HR and Business Management subject specialism.
    You will have the knowledge and expertise to ensure all key academic process associated with delivery of modules are completed in accordance with policy and best practice.
    You will be required to plan, prepare, teach/deliver modules and support student’s learning on a range of programmes and related subject areas.
    Improve established and develop innovative curricular and learning and teaching approaches in subject areas.
    Provide guidance, support and tutorship for student groups and individuals as appropriate.
    Develop new course content and update existing course content
    Academic Qualifications and Job Skills
    Relevant Master’s degree is a must
    Higher Diploma is an added advantage
    5 Years Lecturing experience in the sector in subject specialism
    Module/subject management experience or equivalent experience is preferred
    Recent publications is desirable
    Demonstrated experience of supporting students
    Mentoring/Training experience
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  • Home Implementation Manager

    Home Implementation Manager

    Reporting to the Snr. Manager – Home Technology & Customer Support, the position holder will Manage and coordinate the implementation of fiber optic projects to the home to achieve the best customer experience from Design Approval to as-built delivery.
    Ensuring adherence to installation standards, Sound engineering practices, Health & Safety Policies, quality deployment and all installations are delivered on-time and within budget.
    Roles for the Home Implementation Manager Job
    To Lead timely project delivery to meet Business needs and projected targets on Revenue;
    To identify and manage all project Risks such as logistical, regulatory, Resourcing and Commercial;
    To prepare and issue regular/weekly project progress reports for timely and accurate project status and decision support information to stakeholders;
    To provide quality control of Safaricom Home projects at all Steps of implementation & acceptance in accordance with set standards;
    To guide and provide leadership to the delivery Team as well as plan and coordinate on-going support for customer connections;
    To provide supplier management, and resolution of any community and 3rd party issues;
    To ensure adherence to OHS policies and stipulated code of Conduct by all suppliers;
    To oversee and manage Fibre infrastructure (Aerial or Underground) and connection to the home;
    To monitor status of material orders, arrange for delivery and storage in appropriate Locations;
    To coordinate acquisition of ROW, access, utility easement information from Authorities & landlords and act as the Safaricom representative.
    Home Implementation Manager Job Requirements
    Degree in Electrical, Electronics, Civil Engineering, Telecommunication Engineering ,IT or related field
    At least 5 years’ Experience in Fibre implementation (Civil, Telecoms and customer connection works) with ability to work under pressure
    Knowledge in transport/data communication planning design and optimization tools including GIS Tools such as Mapinfo, ArcGIS
    Expertise in Fibre Optic Cable; Rollout, Integration, Project Planning & Management, Supplier Management, Contract Management, Quality Assurance.
    Ability to inspire and manage installation teams, deliver results and meet and surpass targets;