Company Founded: Founded in 1993

Intermediary Support Engineer (TSE)

Job description
JOB SUMMARY:
The TSE receives, records/documents client interactions (through calls, emails, chats and on site visits) into the ticket management system; troubleshoots leading to issue isolation; resolves technical the issues in a timely manner; ensures client expectations are properly managed and provide reports on configurations done while observing both proprietary and industry best practices.
Works closely with Networks sections to help understand, isolate and resolve problems and where need be developing solutions and escalate un-resolvable issues to the senior technical support engineer or Team leader for further investigation and resolution.
The TSE has operational perspective and detailed product knowledge.
MAIN DUTIES AND RESPONSIBILITIES:

Receives support queries through available interaction channels, diagnoses, identifies, isolates and resolves issues that could be associated with WAN/LAN solution functionally such as network connectivity, application errors, database or data errors, message flow, firmware, software application errors and server performance.
Provides direct support for both Internet and ASIT clients. S/He also trains and assists customers in utilization of provided internet services, proprietary software & hardware devices; troubleshooting & support tools.
Through defined periodic reviews, follow ups and update of the tickets within the client management system for assigned cases to ensure resolution within SLA.
Provides qualitative unique, proprietary solutions and solutions support for all customer queries /complaints and meet aimed at achieving the defined quality assurance standards.
Works with internal/external networks & system engineering teams, senior support engineers and team leaders to identify and isolate root cause and support implementation of solutions that have not been solved.
The TSE’s also validates the fix for customer problems. Typically working closely with different systems and service provider teams to apply the patch / upgrade or support change of systems or development of servers and network devices to achieve customer satisfaction.
Provides detailed incident/issue reports, and recommendations or any other feedback to internal and external clients on handled cases in a defined neat and timely manner.
Is required to achieve agreed upon individual Key Performance Indicators & Service Level Agreements aimed at supporting the Team Leader and Senior engineers in the team to achieve agreed upon global KPIs and quality standards to maximize customer satisfaction and revenue retention and growth.
Identify, pursue or recommend avenues for potential business or revenue generation in the course of customer interaction.
Any other duties that may be assigned.

QUALIFICATIONS, SKILLS AND EXPERIENCE:

Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline.
Practical knowledge in networking and networked environment.
Practical knowledge and skill in Radio Frequency (RF) and IP.
Practical knowledge in Alvarion and Motorola Equipment is an added advantage.
One must have an intermediary IT background must be currently in the IT industry.
CCNA practical knowledge of its application and certification is an advantage.
Mail Systems – Mdaemon, Exchange etc.
1- 2 years Work experience in a similar field.

October 25, 2024
Assistant Foundations Program Analyst – Contractor Project Manager Analyst- Benefits Realization Resource Centre – Intern Head Of Department- Enterprise Risk Enviromental Management & Sustainability Intern Senior Software Engineer Ecommerce User Experience/user Interface Specilaist

Department Description
We are pleased to announce the following Contractual position in Corporate ResponsibilityDepartment within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Foundations Programs Analyst, the position holder will manage the MPESA & Safaricom Foundations websites and digital content, communications and data analysis and ISO integration activities (ISO 26000)
Detailed Description

M-PESA Foundation website revamp and launch
Continuous uploading of content for Safaricom & Mpesa Foundation Websites.
Ongoing employee engagements
Collating all the required information for the Foundations digital assets
Support the Foundation in Public Relation and Communication activities for both print and digital assets
Support the ongoing Foundations automation process by identifying the required information and availing it to the automation team
Support the documentation and implementation of the implementation for the 2018-2021 Foundation strategy.
Assisting the Monitoring and evaluation team to update the project database
Supporting the team in write ups for prospect projects that the foundation has interest in and would wish to engage in
ISO integration activities (ISO 26000)

Job Requirements

A degree in Communication and Social Sciences
Good understanding of development Communication in print and digital media
Proven experience of relevant IT systems including MS Office, excel
Experience of producing coherent reports to include statistics and graphical analysis of information.
Ability to carry out some data analysis would be highly advantageous.
Conceptual thinker, ability to wade through data and arrive at conclusions
Strong communication skills – written and verbal – with graphs and trends for ease of understanding
Multitasking and prioritization skills required to function in a fast-paced environment
Professional presentation required.
Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times
Ability to work under tight timelines and deliver accurate results

Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 25, 2024
Merchant Onboarding Support Contractor Customer Experience Assesor Contractor Manager Government Relations

Department Description
We are pleased to announce the following Job vacancy-Contractor- in the Merchant Payments Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Merchant Onboarding Manager -Merchant Payments, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.
Detailed Description

General Administrative support for the Acquirer & Merchants
Ensure achievement of 100% SLAs on Merchant processes
Liaise between Safaricom, Merchants, acquirers, and regional sales teams
Provide back-up for Merchant customer acquisition activities
Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities
Provide administrative support in Activating & support to recruited merchants
Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets
Communicate on issues of non-compliance/irregularities to Partners
Ensure prompt & efficient set up of acquired/new Merchant outlets and business Partners
Ensuring that Merchant in the regions achieve transaction value targets
Facilitate attendance to walk-in customers
Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants
Preparing correspondence on internal and external requests
Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested

Job Requirements

Degree in a Business Administration related field
Intermediate knowledge of business finance principles is essential.
Highly results and performance oriented
Excellent team player with good management skills.
Excellent Negotiation/Influencing and Presentation skills

Additional Details
Demonstrated record of handling Merchants in various touch points.

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October 25, 2024
Acquisition, Capability And Talent Intern Dealer Support – Intern M-Pesa Agent Support – Intern

Department Description
We are pleased to announce the following internship opportunities in the Talent Acquisition & Capability Management department within Resources Division. The main aim of the internship is to give on-going university students an opportunity to experience and work in a real corporate environment.
Brief Description
Reporting to the Senior Manager – Talent & Resourcing, the role holder will be exposed to several key areas and roles.
Detailed Description

Manage low level department programs
Provide project management support for department activities
Records Management
Reporting and Analytics
Track calendar of departmental activities
Event Management
Running resource center
Liaise with consultants on specific workshops and programs
Manage relationships with departmental external providers
Provide coordination support during departmental & divisional activities
Participate in ongoing Talent programs

Job Requirements

Under – graduate student (On-going) in the Human Resource field – Indicate your year of study and expected Graduation date on your CV
Hands-on experience in use of Microsoft Office applications especially MS Excel
Proactive, confident, energetic with the ability to work under pressure to tight schedules/deadlines and monitor and follow up on all actions taken
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills
A proven team player with excellent communication and interpersonal skills
Good command of written & spoken English
A strong sense of self drive, initiative, integrity and a sense of humor

Additional Details
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 25, 2024
Resource Centre – Intern M-Pesa Agent Support – Intern Acquisition, Capability and Talent Intern

Brief Description
Reporting to the Officer Resource Center Operations, the position holder will provide support in the management of the resource center including acquisition, accessioning, processing, classifying, cataloguing and shelving of resource center materials. To provide resource center patrons with relevant information and services regarding current and future resourcesDetailed Description

Manages the Resource Centre daily operations – acquisition, accessioning, classification, cataloguing
Display Management- Layout and organization of the collection on the shelves according to classification number
Circulation- Ensure safe and timely delivery and return of resources to the staff in outer offices and /or in field while monitoring costs
Library Resources and User Database maintenance
Resource Centre Reporting

Job Requirements

A currently Ongoing Undergraduate Student in Library Information Science from a recognized University
Experience in Library System management will be an added advantage
Good communication skills (written & spoken English)
Excellent organization skills
Team player

Additional Details
PLEASE NOTE THAT THIS INTERNSHIP POSITION WILL BE BASED IN THIKA TOWN
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 25, 2024
M-Pesa Product And Services – Intern M-Pesa Bulk Payments Products Manager – Jr Customer Experience Executive – Retail Care Desk Senior Officer – Technical Regulations

Department Description
We are pleased to announce the following Internship opportunity in the M-PESA Product and Services Management Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Manager – M-PESA Product Development, the position holder will be tasked to manage creditors within the credit platform M-PESA Bloom while in line with the divisional objectives of driving payments.
Detailed Description

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Review and update credit and loan files.
Handle customer complaints and take appropriate action to resolve them. Third line support.
Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
Negotiate payment arrangements with customers who have delinquent loans.
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enabling technological implementation of loan origination and management systems including defining scope and overseeing UAT and deployment
Working with Lenders to design underwriting policy.
Work handy with lenders, platform owners and create mutual business relationship.
Work with merchants, agents who are behind on their payments for current loans and help them avoid defaulting on the loans.
Act as a liaison between the merchant, Agents, consumer and the lending institution
Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information

Job Requirements

A currently Ongoing Undergraduate Student in Business Administration from a recognized University
Project Management skills are an added advantage
Attention to detail with good organizational, planning, report writing and presentation skills.
Good interpersonal skills and experience in partner management
Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
Interest in sales/product/underwriting would be preferred (with NBFC/Bank/Fintech)
Interest in launching a digital product/platform would be preferred

Additional Details
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
Request of Internship (official document) from the University or Transcripts
Copy of your National ID/Passport

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October 25, 2024
Director of Evaluation

Job description
Kantar Public in Africa is seeking an experienced and entrepreneurial professional to serve as Director of Evaluation. This is a new position created to support the organization’s new strategic plan and to drive our evaluative business stream. In collaboration with Kantar Public country teams and the international development practice leads, the candidate will build and grow our evaluation practice, incorporating our current evaluation work.
CAPABILITIES

A mature person with around 15 years of evaluation experience overall and 5 years leading process and other forms of evaluations in Africa, including experience in developing and consulting on evaluation frameworks.
The person will have won and led independent evaluations
Very strong proposal writing capabilities
Excellent client communication and consulting skills
Demonstrated understanding of technical aspects of and current trends in evaluation
Proven experience in managing multi-disciplinary teams, working in collaboration with international and national consultants
Self-motivated with a strong ability to work independently – this person will work in a cross-cutting role and will be expected to write proposals and lead evaluations themselves in the first instance.
Specialist in the design of evaluation systems, and embedding evaluation in the decision-making processes
Proven ability to make evaluation results impactful using digital and other methods of reporting
Strong familiarity with primary research methods in evaluation.
Familiarity with OECD and DFID Quality Proforma and other quality initiatives within the development sector, and an ability to integrate these across the studies as appropriate
Ideally African national

JOB DETAILS
Reporting to CEO Kantar Public Africa and Middle East and based in Nairobi, Kenya, with a dotted line into the Director of our global Development Practice, based in Washington DC., USA.
JOIN US
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

October 25, 2024
Intern-Finance Operations Senior Officer – Technical Regulations

Department Description
We are pleased to announce the following Internship Opportunity in the Finance Operations Department.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
The main aim of the internship is to give the interns an opportunity to experience and work in the real corporate environment.
Detailed Description

Posting and verification of invoices.
Timely preparation of payments for approval. Reconciliation of supplier statements with GL.
Daily validation of invoices posted on iSupplier and initiating them for approval.
Reconcile on a daily basis the sales done through retail shops and invoice and receipts interfaced in ERP and follow up on any reconciling differences
Assist in internal control checks with the shops through surprise counts. Attend and document all issues raised on the finance dealer’s desk and prepare a daily report on issues identified, resolved and escalated.

Job Requirements

Applicant MUST be on-going Bachelor’s degree students in Finance, Accounting, or any business related course;
Must have professional accounting qualifications CPA Part II or ACCA;
Have proven interpersonal skills;
Excellent communication and written skills;
Good organizational skills;
Knowledge of MS office packages (MS Excel & Word

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October 25, 2024
Assessment Monitoring & Evaluation (AME) Officer

Department: Assessment Monitoring & Evaluation Unit (AMEU)
Direct Hierarchy: Country AME Manager
Contract duration: 3 Months
Starting Date: May 2018
Position profile

Under the direct supervision of the Country Assessment Monitoring and Evaluation Manager, he/she is responsible for supporting the data management framework of the AME Unit by providing data analysis services as well as designing and implementation of ToRs, tools and plans related to assessment, monitoring and evaluations conducted by AMEU staff.Responsibilities and Duties – Data Analysis
To support the set-up of all the databases required by ACTED teams and developing the related tools (database structures, surveyor informatics forms and data entry screens, workflow for database population and update)
To carry out data cleaning and data quality assurance
To manage the databases and develop queries, specific export files and report
To deal with routine problems arising in the course of data handling.
Create operational data management and data analysis systems using SPSS, MS Excel and Access to enable effective monitoring and evaluation;
Create data quality control protocols including training ACTED teams to continue to improve data quality;
Support in establishing data collection systems for projects to assist with the collection of project indicators and for project management and monitoring purposes (in-line with the Project Monitoring and Management Framework);
Training of enumerators, AMEU and program staff on management of data and interpretation of results and findings;
Provide trend analysis on key indicators of projects per sector, e.g. WASH, Livelihood, Early Warning, etc.
Work closely with the GIS staff to ensure an accurate and dynamic link between the GIS and AMEU, ensuring data collected can be spatially referenced.Responsibilities and Duties – Assessments, Monitoring and Evaluations
To actively participate in the design and implementation of ToRs, tools and plans related to assessments, monitoring and evaluations conducted by AMEU;
To actively participate in the design and implementation of practicable and robust systems to collect data and interpret data, including related training;
To assist the field teams to initiate and follow-up on the implementation of recommendations, best practices and lessons learnt;
To perform and ensure rapid and thoughtful analysis of monitoring data and dissemination of reports;
To build the capacity of field AME staff on ACTED Kenya and Somalia’s standardized monitoring setup including training on tools, methodology, basic data analysis and reporting;
Immediately inform the line manager in case of problems, delays, deviations from agreed work plans etc.;
Any other task as assigned by the Country AME manager.

Requirements

A masters /Bachelor’s Degree in statistics, computer science or closely related to field
Proficient understanding of AME, including the ability to work effectively with tight timelines, high quality standards, and demanding, potentially overlapping priorities.
Experience of social research methods to conduct monitoring and evaluation for humanitarian and development initiatives/interventions.
Excellent analytical skills in order to interpret qualitative and quantitative data and discern useful recommendations for programme implementation and development.
Statistical analysis and IT skills, including use of SPSS and Excel for data analysis.
At least 3 years of work experience in a similar field; former experience with humanitarian organizations is an asset.
Good English communications skills (both oral and written).
Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.

October 25, 2024
Legal & Secretariat Department Intern

Brief Description
The main aim of the legal internship is to give Law students an opportunity to gain practical experience and to apply theories and education instructions in a professional setting under the guidance of experience professionals.
Detailed Description

Work closely with the Advocates and other staff in the Department.
Prepare inter alia, commercial contracts, letters, conveyance documents etc.
Carry out administrative duties in the Department.
Liaise with other departments in the Company to realize inter-departmental goals and projects.

Job Requirements

Be a law student from a recognized university.
Have proven interpersonal skills.
Excellent communication and written skills.
Good organizational skills.
Be computer literate.

October 25, 2024