Company Founded: Founded in 1993

Financial Systems Delivery Manager Principal Enterprise Architect Manager Analytics Systems Support

Job Description
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager Business Engagement – FS, COPS and CC, the position holder will be in charge of delivery of business products using Business Doman and IT knowledge. Leading a team of Architects and BAs, as well as virtual delivery teams. Break down complex requirements into simple trackable tasks. Be committed to high quality and delivery on time without compromise on scope.
Job Responsibilities

Responsible for leading virtual teams across IT to deliver the BU initiatives
In charge of delivering of the BU products on time
Ensure product stability within max 24 hours
Solutions Design and specification
Team Leadership
Managing Capex Spend for systems relevant to them.

Requirements

Degree in Science/computer science/Engineering/Business related.
Strong business acumen and mindset
5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
3+ years’ Experience in Technical Leadership of large IT projects
Certification in Business Analysis
Certification in Agile Project Management will be an added advantage
Team player who is skilled at building up and managing stakeholder relationships successfully
Ability to persuade stakeholders and to champion effective techniques through delivery
Ability to drive initiatives without any formal authority in an ambiguous environment.

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October 25, 2024
Subject Matter Expert – Digital Engineering Senior Manager, Data Management Senior Manager – Digital Engineering

Job description
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the HoD Digital IT, the position holder will be responsible for driving strategy execution for all digital products, provide best practices and blueprint architecture for cloud native application and provide subject matter expertise on development of cloud native applications based on micro-services architecture.
Job Responsibilities

Responsible for for digital channel architecture evolution;
Responsible for moving to a micro-services architecture for all digital solutions;
Responsible for driving the DevOps culture within IT
Responsible for coaching all IT members on agile and ensure all digital products are delivered using agile methodology;
E2E accountability for systems support including and not limited to MTTR, SLA, individual and global incidents as well as E2E accountability for building proactive controls based on machine learning and similar techniques;
System accountability for all digital channels solutions inclusive of apps, portals and chat-bots
People management.
Bachelor of Science Degree in Computer Science or Engineering;
7+ years in leading software teams in startups or digital native organizations;
Experience in using advanced technologies around DevOPs, micro-services, app and backend development as well as data science.

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October 25, 2024
Devices Open Market

We are pleased to announce the following vacancy in the Distribution Channel department within the Regional Sales Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the HOD – distribution, the individual will drive growth of smart phones attachment rate to our network through the Open Market key retailers and wholesalers through creating and maintain strong partnerships, propositions and channel support programs. This requires championing training content development, propositions and for Open Market partners; driving and developing processes to improve our handsets availability within the channel while growing handset attachment rate from the channel.
Job Responsibilities

Develop and execute Open Market handset attachment rate growth plan
Liaise with relevant stakeholders to develop and execute relevant propositions that will accelerate Open Market handset attachment rate to the network
Develop healthy partnership with Open Market key phone importers, wholesalers and retailers
Develop channel support programs
Drive mobile data and other Safaricom propositions awareness and visibility within the channel
Collect Open Market intelligence and share with relevant stakeholders in the organization
Open Market product awareness and training
Conversation of key Open Market phone shops to Simcard Sales Outlet
Drive devices bonga point redemption through the channel
Drive maximum Safaricom devices availability within the channel
Input into content improvement for Open Market training material
Facilitate channel procedures and guidelines reviews and updates
Contribute to the development of process improvements to improve Open Market partner experience
Recommend development systems to support the Open Market channel

Qualifications

University degree in Business or IT related field
4 years’ sales experience in Customer Service or Retail environment
At least 2 years’ experience in distribution in a Telco or FMCG
Excellent knowledge of Excel, Word and presentation skills
Excellent negotiation, Communication and interpersonal skills
Ability to work under pressure and short timelines
Ability to multi-task
Excellent attitude and integrity
Knowledge of Safaricom products and services
Pleasant outgoing personality and proactive team player
Good planning and organization skills

October 25, 2024
Head of Digital IT

To provide vision and leadership for developing and executing information technology programmers, drive overall IT strategies & goals aligning with business objectives.
To drive company’s IT to the next generation through implementation of expedient & state-of-the-art digital technologies. To define and control IT budget, supervise complete IT delivery and preside over initiation, design, implementation & operational management of major transformations within IT.
Job Responsibilities

Define the target IT Architecture and its realization in accordance with internal stakeholders. Design and delivery of cost effective IT-Solutions to support all of Safaricom business.
Design, develop, integrate, deploy, operate & manage all IT- based business processes, IT applications & IT Infrastructure. This is in order to achieve business Goals for better Productivity, agility, business Flexibility, Revenue Generation & Cost Effectiveness through strong Business Intelligence / Analytics framework and close collaboration with Business.
Accountable for driving new technologies resulting in revenue generation, enhanced customer experience, process improvements and/or cost savings.
Drive digital transformation with end to end responsibility within IT to drive all digital channels, micro-services architecture implementation and DevOps delivery.
Responsible for driving the agile culture within IT to increase speed to market and delivery of customer centric products.
Delivers under strong governance from the Board Audit Committee in order to ensure minimum baseline are guaranteed in terms of system access control and user management, minimize risks to the business through adequate design and inclusion of key stakeholders (Cybersecurity, audit, compliance, Fraud, AML, revenue assurance) in delivery and operations processes.

Qualifications

Minimum 10-12 years management and leadership experience in IT Operations & Development.
Degree in telecommunications or information technology.
Substantial knowledge of business processes and their integration along with experience in strategic planning & execution.
Distinct analytical and systematic thinking.
Strong experience in leading and pushing forward the transformation & Innovation agenda.

October 25, 2024
Projects & Administration Executive

Responsibilities

Booking tickets and making reservations for business and vacation customers including travel, hotels, rental cars, and special events, such as tours and excursions.
Sending out tickets and providing general advice to clients on travel arrangements such as passports, visa
Selling and Marketing of company products & services and coming up with new ways to penetrate the market and ensure product uptake
Ensure and provide flawless, upscale, professional and high class customer service experiences through the execution of the functional strategy
Manage and ensure leads are followed up, appropriate action taken and present monthly reports to management, including providing insights and recommendations to achieve objectives.

Job Skills and Person Competencies:
Customer focus and customer service skills, Communication & interpersonal skills, Sales and marketing skills, Problem solving skills
Job Qualifications

Bachelor’s Degree in a Tourism & Hospitality, Public Relations or Business Administration
At least 3 year’s relevant experience, 2 years as a travel agent
Must be IATA Certified
Galileo or Amadeus training preferred

October 25, 2024
Head Of Department Regional Sales and Operations Senior Manager – Regional Sales

Job Description

We are pleased to announce the following vacancy within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Brief Description
Reporting to the Director – Regional Sales and Operations, the role holder will be responsible for the P&L, topline and bottom-line growth for the business operations in the coast region through superior commercial acumen and excellence in execution. The role will provide leadership to a cross functional team cutting across Consumer, Marketing, Technology, Enterprise, and Retail functions and deliver regional business goals of Net Promoter Score(NPS) (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership
Detailed Description

Responsible for achieving the consumer-commercial target of Net Promoter Score, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
Design and execute the business unit strategy &drive the performance of Safaricom Brand in the market
Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
Develop innovative market development opportunities
Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the Sales Excellence Execution Daily execution standards
Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
Support the enterprise ‘go to market’ channel structure at the region
Play a leadership role in the Safaricom Foundation initiatives in the region
Lead in the delivery of ‘Best Network for You’ customer promise for the Region
Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
Build and develop high performance teams and drive superior performance standards

Qualifications

Job Requirements

Degree in Sales & Marketing or a business management discipline
Experience in a large organization heading an Sales Business Unit/ Profit center
Excellent general management & commercial capability
Experience in a range of group functions, including sales, marketing, brand management, financial management; network operations
Strong customer focus with a proven track record in meeting revenue targets
Strong intellectual, strategic, and analytical ability to work cross-functionally with a collaborative style.
Excellent people management, with demonstrated ability to hire the best people, coach, motivate and grow high performing teams.
Strong experience in building business relationships, negotiating contracts and closing deals with different stakeholders.

Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hard copy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate Copy of your National ID/Passport

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October 25, 2024
Senior Manager – Regional Sales

Job description
We are pleased to announce the following vacancy within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Reporting to the Head of Department – Regional Operations Department, the position holder will manage sales and distribution aspects in within given regions. This role will also be responsible for acquiring new customers, growing the agents/sub-agents business and ensure availability of M-PESA services in the area at all times.
Job Responsibilities

Effectively implement market penetration strategy in the trade
Acquisition of new customers.
Ensure 100% adherence to Sales Force Effectiveness routines and tools both individually and the team
Grow Right Execution daily scores for the region month on month
Assistance with the change management process within the teams and the business
Ensure all revenue targets are achieved
To ensure all agent outlets are consistently audited
Ensure branding of Agent outlets as per Safaricom standards.
Develop sales programs aimed at swift and efficient market penetration.
Drive the People and Performance Management agenda within the team.
Ensure effective and efficient reporting is done within the teams/market

Job Requirements

Degree in a business related discipline
Must have at least 10 years working experience in a sales environment, of which 5 years should be in an FMCG/Telco Industry
Excellent knowledge of Safaricom products and services
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills

NB: These are 2 vacancies one in Greater Western region the other in Mt’ Kenya Region

October 25, 2024
Bursar

Duties & Responsibilities

Custody and maintenance of books of accounts and accountable documents;
Ensure proper fees records are kept at all times and requisite meal receipts etc are issued correctly.
Ensuring a proper paper trail for each transaction is kept Developing management mechanism of school’s resources & statutory compliance.
Planning and evaluating cost reduction measures Managing, evaluating, accounting systems for the school Constant check on possible fraud and errors;
Working with auditors in ensuring accountability Preparation and monitoring of school’s budget Developing working relations with professionals e.g. bankers, auditors Prepare requisitions for different requirements of the school Safeguarding the school assets by providing proper coding and records
Supervising of all non-teaching and subordinate staff under him/her Preparing regular financial reports as instructed from time to time.

Requirements & Qualifications

KCSE with at least grade ‘C’ aggregate or Division II with a minimum of C+ in English and Mathematics Certified Public Accountants (CPA) Kenya finalist or in possession of any other recognized qualification equivalent to CPA (Kenya)
Bachelor degree in Commerce, Accounting, Finance, Economics or a combination of any or any other degree will be an added advantage At least 3 years’ experience in the accounting practice in a school or any other public or private institution will be an added advantage
Must be conversant with Quick books.

October 25, 2024
Financial Systems Delivery Manager Head of Department – Regional Sales & Operations

We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager Business Engagement – FS, COPS and CC, the position holder will be in charge of delivery of business products using Business Doman and IT knowledge.
Leading a team of Architects and BAs, as well as virtual delivery teams. Break down complex requirements into simple trackable tasks. Be committed to high quality and delivery on time without compromise on scope.
Job Responsibilities

Responsible for leading virtual teams across IT to deliver the BU initiatives
In charge of delivering of the BU products on time
Ensure product stability within max 24 hours
Solutions Design and specification
Team Leadership
Managing Capex Spend for systems relevant to them.

Requirements

Degree in Science/computer science/Engineering/Business related.
Strong business acumen and mindset
5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
3+ years’ Experience in Technical Leadership of large IT projects
Certification in Business Analysis
Certification in Agile Project Management will be an added advantage
Team player who is skilled at building up and managing stakeholder relationships successfully
Ability to persuade stakeholders and to champion effective techniques through delivery
Ability to drive initiatives without any formal authority in an ambiguous environment.

go to method of application »

October 25, 2024
Major Account Manager – Kenya

Job description
Major Responsibilities

Development of existing key account and Identification of new projects
Relationship Management at all levels
Managing and collaborating with headquarters to ensure customer satisfaction
Product and solution presentations
Forecasting and Reporting
Planning and organizing events in conjunction with channel partner

Desired Background

Knowledge of the Security software industry and understanding of core customers’ security processes
Hunger and inner passion to win the competition
Up to 8 years of total experience in account management and sales
Vendor experience – prefferable
Proven track record of sucsseful deals and acquisition of new accounts
Good understanding of core customers security processes
Conceptual understanding of requirements and solutions
Ability to solve critical issues in a timely manner

October 25, 2024