Company Founded: Founded in 1991

  • Senior Lecturer – Grade 13 (Department of Media and Communication) 


            

            
            Lecturer – Grade 12 (Department of Economics) 


            

            
            Lecturer – Grade 12 (Department of Finance and Economics) 


            

            
            Lecturer – Grade 12 (Department of Media and Communication Technology)) 


            

            
            Lecturer – School of Business and Economics Department of Business Administration 


            

            
            Lecturer – Grade 12 (Department of Management Science) 


            

            
            Lecturer – Grade 12 (Department of Information Technology) 


            

            
            Senior Lecturer- Grade 13 (Department of Educational Technology & Curriculum Studies) 


            

            
            Registrar 


            

            
            Internal Auditor 


            

            
            Chief Internal Auditor 


            

            
            Chief Technologist 


            

            
            University Librarian 


            

            
            Finance Officer 


            

            
            Food and Beverage Manager 


            

            
            Chief Technologist 


            

            
            Technician 


            

            
            MIS User Support Specialist

    Senior Lecturer – Grade 13 (Department of Media and Communication) Lecturer – Grade 12 (Department of Economics) Lecturer – Grade 12 (Department of Finance and Economics) Lecturer – Grade 12 (Department of Media and Communication Technology)) Lecturer – School of Business and Economics Department of Business Administration Lecturer – Grade 12 (Department of Management Science) Lecturer – Grade 12 (Department of Information Technology) Senior Lecturer- Grade 13 (Department of Educational Technology & Curriculum Studies) Registrar Internal Auditor Chief Internal Auditor Chief Technologist University Librarian Finance Officer Food and Beverage Manager Chief Technologist Technician MIS User Support Specialist

    MSU/ACA/MCT/01/20

    OFFICE OF THE DEPUTY VICE-CHANCELLOR ADMINISTRATION, FINANCE AND DEVELOPMENT

    REQUIREMENTS FOR APPOINTMENT -TEACHING POSITIONS

    SCHOOL OF ARTS & SOCIAL SCIENCES DEPARTMENT OF MEDIA & COMMUNICATION TECHNOLOGY

    Areas of Specialization: Film & Theatre studies, Print Media, Electronic Media

    Requirements:

    An earned PhD or equivalent degree qualification (or a Masters degree qualification in special cases) in the relevant field from an accredited and recognized University;
    At least Three (3) years of teaching experience at the University level as a Lecturer or Six (6) years Research /Industry experience;
    A minimum of Thirty-Two (32) publication points as a Lecturer or equivalent, of which at least Twenty-Four (24) should be from refereed scholarly journals;
    Supervised at least three (3) post-graduate students to completion as a Lecturer or equivalent;
    Registered with the relevant professional body (where applicable).

    TERMS OF SERVICE

    The terms of service for the advertised positions will be on permanent and pensionable terms except for:

    Food & Beverage Manager which shall be a three (3) year contract renewable based on performance;
    Finance Officer, Librarian, Registrar, Academic & Student Affairs and Chief Internal Auditor contracts’ shall be on a five (5) year renewable contract based on performance.

    go to method of application »

    Each application should be submitted together with an updated Curriculum Vitae giving details of the applicants; age, marital status, academic and professional qualifications, working experience, present post and salary, telephone contact, email
    address, names and referees plus copies of the certificates and testimonials. Scanned copies of these documents must be attached as a running PDF to the email application.
    The reference number of the position applied should be clearly indicated and submitted as follows:
    1. Ten (10) hard copies
    2. An online application should be submitted to the following email:recruitment@maseno.ac.ke

    Any canvassing will lead to automatic disqualification. Applications must be sent on or before Monday, 7th December, 2020 addressed to:
    The Deputy Vice-Chancellor
    Administration, Finance and Development
    Maseno University
    P. O. BOX 333 – 40105
    MASENO

    N/B: Only short listed candidates will be contacted. Maseno University is an equal opportunity employer and therefore applicants of either gender or persons with disability are encouraged to apply. TheUniversity does not charge any fee for the recruitment and selection process.Interested applicants should visit Maseno University Website; www.maseno.ac.ke to view detailed requirements.

    Apply via :

    recruitment@maseno.ac.ke

  • Head of Technology 


            

            
            Bancassurance, Claims and Underwriting Manager

    Head of Technology Bancassurance, Claims and Underwriting Manager

    Job Summary

    Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) across multiple squads in complex & high impact business areas

    Business complexity is determined by:

    Customer Impact
    Number of integration points:

    Data
    Teams to talk to
    Systems
    Enabling function
    3rd party vs. internal

    Complexity of business rules & Processes
    Level of operational readiness
    Introduction of new or changing old Tech (e.g. redo platforms)

    Role this role reports to

    Chief Operating Officer

    Number and level of direct reports

    OFO code
    Risk Category for
    Anti-Money Laundering

    Choose an item

     

    Risk Category for Sanctions

    Overall job purpose

    To coordinate country end-to-end execution of all prioritised, approved strategic technology change initiatives including group technology system enhancements, replacements and other projects through collaborative action of approved, optimised, limited resources.  To provide leadership to country technology strategic direction and advice COO and country leadership on necessary and appropriate technology based on industry and market movements.  Act as the liaison between country and regional/group technology teams.

    Key accountabilities

    Accountability:  Country Technology Leadership and People Management

    Provide oversight and leadership to the in-country Technology team.
    Key advisor to Management on leveraging technology as a key strategic business driver
    Provide continuous people development and mentoring activities to managers and team professionals to achieve excellent business results. Teams include group technology experts, project managers, transformation / change mangers, business analysts, process managers, project assurance officers, systems managers and information analysts.
    Action and drive people management strategy with People Business Partners (PBP) for the area with a focus on talent management, recruitment attraction, resourcing, development, and retention. Communicate the strategy to managers in the country.
    Ensure the development of a high-performing team through embedding formal performance management (PM) and informal strengths based coaching.
    Coach the management team on how to conduct meaningful PM discussions with their direct reports and ensure that they conduct the process effectively.
    Approve training and development needs for Country Technology team. Ensure that   identified training is budgeted and executed.
    Monitor and maintain a succession plan for key roles and management team in the country using the formal Talent Management process for identified talent and approve succession plans for remaining roles.
    Review the outcome of the Talent Review process and approve nominations for the country. Review effectiveness of the formal Talent Management process.
    Action support from the PBP to interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
    Create effective workforce plans and recruitment demand plans for their areas. Determine which projects should be managed by team members and which ones should be contracted out.
    Approve leave requests for direct reports and ensure that they manage the leave planning for their teams effectively.
    Act as escalation point for all grievances raised in the Technology teams.
    Ensure that all poor performance is addressed through the Performance Accelerators (PA) and that continued poor performance is adequately dealt with. Review programme reports to determine effectiveness of interventions.
    Ensure employees are engaged and their efforts are recognised and rewarded.
    Monitor conflict resolution between in-country and regional teams.

    Role/Person specification

    Accountability:  Technology delivery management

    Review and understand the country strategies and medium term plans (MTP) and ensure that new proposals for projects or initiatives are aligned to the elements before approving the proposals.
    Review assessment of future needs for internal clients (though review of their MTP, strategy documents, regular interaction with business units), identify and define additional country projects in support of the overall business goals.
    Prioritise the change portfolio, by reviewing all new business cases against the country strategic priorities and negotiating with seniors in the country to finalise the priority lists.
    Oversee the execution of all projects, programmes and initiatives managed by the business and ensure that all key milestones are reported and risk rated and that outstanding issues or target dates exceeded area appropriately dealt with and escalated to project sponsors only when required.
    Liaise with executives to support key programmes by communicating project intent and obtaining buy-in and resource allocation for delivery of the key components.
    Resolve high-level issues within the Country through providing mitigative actions and driving the implementation of these actions.
    Ensure, for all new project and system change requests, that a thorough risk assessment is conducted to determine the interdependencies between projects and the impact proposed changes may have on seemingly unrelated processes and systems. Review recommendations prepared by the team on how to address these and determine whether the risk and mitigation is adequate or the change should be altered or declined.
    Monitor and prioritise the demand pipeline received from country into Africa Technology (AT): balancing the change requirements from business with stability and requirements from AT
    Technology, Regional teams and in-country stakeholders and investigate relevant systems, processes and procedure improvements
    Ensure quick response to regional requests to acquire designs, cost estimates, quotes and contribute to the business case preparation to access the funds required to enable the country initiatives.
    alignment of programmes.
    Ensure high standards  of Technology services are delivered by managing and monitoring the Technology Service Level Agreement (SLA), interact with Sourcing to acquire quality contracts with third party vendors to support design and development of products to delivery high level of service to business
    Understand over all business dynamics, to provide optimal delivery across the business units and utilise shared services centre. Ensure that the successful end-to-end delivery of technology change within the country through effective service delivery and sector project delivery.

     

    Education and experience required

    B-degree in (Field                      ) (NQF level no.       )
    (No of years) years (Technical/Managerial) experience

    Knowledge and skills: (Maximum of 6)

     

    Competencies: (Maximum of 8 competencies)

    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating

    Accountability:  Business and cost management

    Coordinate the efforts of the different teams under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money.
    Approve re-allocation of resources between different areas e.g. allocate headcount or budgets within overall approved resources for the year.
    Contribute to the development of strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
    Monitor departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budget items to the regional CIO/COO for approval.
    Monitor, manage and record country change budget spend within budget.
    Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops , departmental equipment etc.
    Investigate effectiveness of processes and systems in use and make alterations where required while ensuring adherence to global governance requirements.
    Monitor benchmark productivity of country against regional and create measures to improve productivity.
    Agree and manage service offerings and Service Level Agreements in conjunction with internal customers (agree annually and measure on a monthly basis).
    Plan the Technology resource requirements for the country (including people, Capex, Opex, systems and Strategic Investment), negotiate and secure its allocation to the business unit and ensure delivery based on the promised business results.
    Translate business strategy into meaningful operational targets and strategic focus areas for the business unit under management. Ensure that the focus areas are disseminated to all levels in the business unit.
    Action integration of internal supply chain for the business unit. Work with seniors in those areas to improve service delivery for the business unit and ensure maximum utilisation of shared services.

    Accountability: Systems and Process Management

    Manage end-to-end ownership, to ensure that all technology requirements are met for day-to-day systems use, performance and maintenance, enhancements and change projects with adequate service level agreements in place for Country and the Shared Services hub.
    Align business and technology strategy for the country to drive the implementation of requirements stipulated in thestrategy and business needs through facilitating collaborative sessions between business and technology
    Action and deliver country technology architecture in alignment with enterprise architecture and standards
    Manage key Technology project as set out by AT project management methodology to drive business progress andperformance and to determine business requirements
    Plan knowledge sharing through engagement with key global stakeholders and
    Programme manage implementation of major system changes (e.g. Shared Service hub build out)including contracting with internal and external providers.
    Ensure that the team produces quality documents required for systems enhancements including Business Requirement Definition (BRD), Business System Specification inputs (owned by Africa Technology), User Acceptance Test plans ad reports and all other change governance documentation required.
    Ensure that all policies, procedures, standards and governance for the country are adequately documented and published according to Africa Technology standards by assigning responsibility within the team and having coaching sessions with team members to help them understand requirements.
    Ensure services escalation framework is developed and maintained for all Technology services across Country.

    Accountability:  Governance, Control and Risk management

    Action and drive a culture of proactive compliance in the function.
    Conduct root cause analysis, design and implement mitigation plans to ensure business unit is prepared for future disruption in production.
    Ensure the development of programme update reports according to the frequencies determined by the key stakeholders for each programme. Review reports prepared for key initiatives and write the executive summaries for those programmes based on the key risks, issues and milestones. Present the reports to the programme steering committees.
    Review project risk logs to identify high impact high probability items and work with Country Risk & Compliance teams to ensure that adequate risk mitigation and risk acceptance takes place.
    Ensure that the team maintains an adequate log of programme activities and report items to regional team and country OPCO where required.
    Ensure compliance of all programmes, projects and initiatives in the country with programme governance standards(policies, procedures, methods, templates, reporting standards, version control etc) by reviewing samples of programme files prepared in the team on an ad hoc basis. Ensure regular communication of governance requirements to members of the Projects & Change team.
    Ensure adequate reporting mechanisms are in place to track if the benefits defined in Business Cases are realised.
    Ensure that all issues with benefits realisation are escalated to the project sponsors and advise them on how to update business cases to reflect new realities or if programmes need to be stopped due to changed circumstances.
    Ensure quality of project delivery, through conducting occasional formal audits on project documentation and reviewing the project assurance reports prepared in the team.
    Take full accountability for the resolution of issues raised in Management Assurance and Barclays Internal Audit reviews and ensure that a culture of zero tolerance for audit failures is embedded in the department.
    Ensure solutions are delivered and implemented according to original design, allowing for tactical changes according to longer term strategic plans that comply with Barclays policies
    Review technology and information architecture artefacts within the context of the Systems Development Life Cycle(SDLC).
    Act as key contributor for the area’s Risk Management Control Framework.
    Review audit scopes issues/findings logs defined by managers in the team and Barclays Internal Audit or Management
    Assurance prior to audits commencing to ensure adequate attention given to closure within the agreed timelines.
    Approve required compliance attestations and ensure that impacted team members complete their attestations.
    Review and approve Control Self Assessments (CSA) and Risk and Control Assessments (RCA’s) prepared in the function. Complete attestations to testify to the adequacy of controls on request.
    Review the Business Continuity Management (BCM) plan prepared for all processes for adequacy. Ensure required tests of the plan are executed and that all test failures are addressed.
    Oversee the development of Key Technology Risk framework. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
    Action, drive and implement Disaster Recovery (DR) for all aspects to ensure ongoing production and quick turnaround times in cases where there are system down times e.g. Severity 1 and Severity 2 etc.

    Education and experience required

    NQF Level 7: Honours/Masters Degree
    An appropriate university degree, with preference for a B Sc., B Sc (Eng), BSc (Computers/IT)
    Project management diploma or Certificate
    Technology degree or advanced certificate
    Minimum of 10 years experience in Group Technology
    Financial Management experience
    Minimum 10-15 years in change and project management
    Minimum 5 years proven people management experience/leading teams
    Minimum of 5 years experience in financial management, Strategic Planning, Governance processes and reporting
    Proven ability to interpret strategy and execute effectively
    Proven experience in managing and delivering on a complex business project Portfolio

    Competencies: (Maximum of 8 competencies)

    Deciding and initiating action
    Persuading and influencing
    Leading and supervising
    Creating and innovating
    Relating and networking
    Coaching and mentoring
    Formulating strategies and concepts
    Applying expertise and technology
    Entrepreneurial and commercial thinking
    Politically astute and aware of the potential impact of wider organizational issues.

     Competencies: (Maximum of 8 competencies)

    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Problem solving and decision making
    Negotiation
    Creating and innovating
    Applying expertise and technology
    Entrepreneurial and commercial thinking
    Politically astute and aware of the potential impact of wider organizational issues

    Knowledge& Skills: (Maximum of 8)

    Leadership capability
    Change management
    Project management and expert knowledge of techniques for planning, monitoring and controlling complex portfolios of change
    Financial management
    Risk management
    Commercial awareness
    Business consulting acumen and management
    Africa Technology expertise application

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Actuary

    Actuary

    Job Summary

    Responsible for providing support in terms of data, modelling and calculations to the Actuarial team to ensure delivery on valuations, profitability monitoring, capital calculations and new products. Provide support for reporting to the regulators and the Absa Group.

    Perform all other duties as reasonably assigned.

    Job Description

    Accountability: Data and model development (30 %)

    Perform data checks and create model point files
    Ensure that the data reconciles with the financials and perform other data checks to ensure the data is correct and credible.
    Liaise with Group Actuary and Statutory Actuary to ensure that the data reconciliations are signed off according to the Absa Group valuations timelines.

    Accountability: Liability valuation and financial reporting (40 %)

    Support the valuation team to perform the liability valuation, regulatory capital calculation and embedded value calculation.
    Provide support to calculate the regulatory and published disclosures

    Product Development (30%)

    Support the execution of the product strategy in an agile manner
    Understand the customer need and specific customer problem the business are solving for in designing product solutions that differentiates itself from the market
    Support the design of innovative solutions that consider the end to end customer journey and policy lifecycle
    Understand the competitive landscape and general commercial and economic environment through market research in order to help inform product design
    Collaborate with functional support and risk areas in the product design process. This includes Customer Experience, Distribution, Underwriting, Claims, Policy Servicing, Fraud, Legal, Risk, Compliance, Technology, etc.
    Development and reporting of key performance and experience monitoring metrics
    Support formal product reviews
    Analyse product profitability and recommend product design changes where necessary
    Understand and ensure adherence to regulatory requirements and internal governance and control policies and procedures

    Perform all other duties as reasonably assigned

    Education

    Bachelor’s Degree: Actuarial Science (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Head of Mission Kenya and Somalia M/F

    Head of Mission Kenya and Somalia M/F

    SIF is looking to fill a Head of Mission position based in Nairobi, Kenya.

    You will be under the supervision of the DESK Manager, as part of the SIF Mission Team and you will be supervising the Human Resources, Finance Officers, Program Coordinator and Logistic Supervisor. You will be in charge of providing the overall leadership and strategic direction of SIF operations in Kenya and Somalia.

    Your work will consist of:

    Leadership of the Country Programme

    Developing and maintaining a coherent strategy that contributes to SIF’s global objectives.
    Monitoring the emergency humanitarian situation in the country and advise HQs on the appropriate course of action.
    Assessing and responding as necessary to changes in the external environment ensuring these changes are reflected in the country strategy and project plans.

    Programme Development

    Developing SIF’s short and medium term strategy.
    Regularly analysing the context, risks, operational access issues and availability of resources, in relation to the program objectives.
    Addressing the feasibility of SIF’s current proposals and realign them in light of the field assessment findings.
    Developing and maintaining SIF’s emergency activities and oversee the scale up of the emergency response.

    Representation

    Representing SIF, coordinating and advocating on key issues with local and national authorities, UN agencies, donors and INGOs.
    Managing external communications in collaboration with the HQ’s communication department. Act as the contact person with press and media.
    Maintaining regular communications with HQs using the established procedures.
    Staff Management/Human Resources
    Providing leadership and management to the team.
    Participating/overseeing the recruitment process of national staff.
    Interpreting, developing and applying SIF’s HR policies and terms and conditions, national employment law, consistently and effectively.
    Regularly making performance and management appraisals.

    Logistics

    Overseeing the timely and efficient planning and implementation of procurement and supply of items in line with project needs.
    Ensuring adequate management of warehousing, compounds, transportation, goods in kind and assets according to SIF procedures.
    Safety and Security Management
    Monitoring the security context and act on any deterioration in this that could affect operations.
    Ensuring the updating of the Security plan and produce a weekly security report.

    Administration and Finance

    Overseeing budget preparation and analysis of actual expenditures against the budget.
    Establishing and maintaining SIF field accounting systems.

    The employee may be requested to perform other tasks in accordance with its job category, in case of need related to the functioning of the Association or to changes in its policy and its organisation, and respecting the pattern of fixed-term contract.

    You have worked a minimum of 5 years in humanitarian work, including previous experiences as Country Director, or Deputy Country Director, or chief of Party with INGOs in similar context.
    You are very experienced in strategic thinking, including identifying, analyzing, problem solving and responding to opportunities and challenges and the ability to translate these into practical plans of action.
    You possess strong leadership skills and a supportive management style of all staff.
    You possess strong communication skills, with excellent written and spoken English.
    You have experience of working within an insecure environment with responsibility for security planning, monitoring and management.
    An understanding and commitment to SIF’s mission and values are necessary.
    Familiarity with the Kenyan and Somalian contexts and French and/or Arabic speaking would be appreciated.

    Working conditions:

    Starting date : As soon as possible.

    French fixed term contract : 12 months.
    Remuneration according to our salary grid.
    Monthly perdiem.
    Social and medical cover (SIF contributes to 60% of the insurance).
    Guesthouse.
    R&R to your homecountry for your 6 months breaks.
    Leaves every 3 months.

    Apply via :

    .careerbuilder1.eu

  • Branch Manager, Coast Region

    Branch Manager, Coast Region

    Job Summary

    To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.
    To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch. Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high performance culture amongst the branch team. Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.

    Job Description

    Main Accountabilities

    Driving Business Performance

    Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
    Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:

    balance sheet growth,
    sales growth and income contribution,
    cost performance,
    credit management,
    employee satisfaction,
    customer experience,
    operational risk and control rigor management

    Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
    Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
    Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
    Understand the local business drivers and issues that have an impact on branch performance.
    Identify business improvement opportunities and make appropriate recommendations to the Regional Manager service initiatives, improvement for existing products and processes, opening or closure of branches

    People Management and Development

    Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
    Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
    Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
    Maximize performance of the branch team members by identifying and developing their training needs, and ensure coaching or delivery of training takes place.
    Drive employee development and engagement within the branch teams  that results in a high performance climate and culture
    Conduct effective performance management for direct reports
    Monitor and ensure that all Branch Key Performance Indicators are achieved
    Share knowledge experience and best practice with branch team members.
    Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
    Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
    Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
    Acts as escalation point for grievance cases within the branch
    Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

     

    Compliance Management

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
    Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
    Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
    Report all incidents within the branch in line with the bank’s incident reporting procedures
    Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
    Signoff all dormant accounts and  seek Regional Manager approval as necessary.
    Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

    Customer Service Management

    Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
    Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
    Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service
    Ensure branch service excellence through continuous monitoring of service scores and discuss and agree resolution plans with Regional Manager.
    Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

    Technical Skills/Competencies

    Leadership, people management, coaching and team building skills
    Strong communication and Presentation
    Excellent relationship building skills – both with internal stakeholders and clients
    Good networking skills, both for internal and external network
    Strong problem solving skills coupled with decision making ability
    Business Acumen/Business Awareness
    Credit appraisal skills
    Credit Risk Management
    Driving Customer Experience
    Operational Risk Management
    Stakeholder Engagement
    External market awareness
    Commercial Effectiveness
    Strong negotiation and influencing skills
    Performance Management
    Resource Management and planning.
    Cultural and Change Management
    PC skills

     

    Knowledge, Expertise and Experience

    Essential

    University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
    At least 5 years  Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
    Business understanding and management experience of Retail / Consumer and Business Segments
    Working knowledge of Branch Operations and Controls
    Demonstrable experience in Customer Service management including complaint management / resolution
    Hands on experience of sales management including leading Direct Sales teams
    People management experience of big teams
    In-depth knowledge of banking products, strategies and structures in Retail,
    Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
    Good working knowledge of people policies and procedures
    Thorough understanding of the banking industry practices and regulations
    Well informed on general economic, political and business environment.
    Up to date knowledge of competitor and market activity in local area
    In-depth understanding of core banking operating IT systems e.g. Flexicube

    Education

    National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Executive Assistant (Nairobi)

    Executive Assistant (Nairobi)

    POSITION SUMMARY

    Under the supervision of the Executive Director, the core function of this position is the coordination of activities (operations and planning) and ensuring timely flow of information to and from the executive office. The successful candidate will have a proven ability to independently manage multiple tasks and projects with competing priorities and deadlines, screen and prioritize communications and opportunities from external and internal sources, and organize and maintain administrative processes essential to this position. This is a high demand position requiring someone who can be available at the request of the Executive Director and her schedule.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Serve as the ED’s administrative liaison to Adeso’s Senior Management Team and Heads of Department.
    Passion for helping others and managing an extremely active and dynamic calendar of appointments; completing expense reports, composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; compiling documents for travel related meetings; coordinating activities, such as conferences, field visits, internally and externally organized workshops; and other tasks that facilitate the ED’s ability to effectively lead the organization.
    Adaptable to the changing requirements and the influx of various requests from Executive Team members and external organizations
    Keen attention to detail, ability to exercise initiative, and work independently
    Work closely and effectively with the ED to keep her well informed of upcoming commitments and responsibilities, following up appropriately and keeping the ED apprised and updated.
    Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures.
    When the ED chairs meetings: Prepare an agenda in advance; assist with and provide research/background information, content development, and creation of presentations, coordinate meetings and take meeting notes.
    Manage the daily schedule of the ED, ensuring that she knows her schedule 24 hours in advance and keeping appointments and meetings on time or changing schedules when necessary.
    On own initiatives process/compose correspondence/reports for ED’s and/or executive teams replies.
    Manage external contacts for ED, proactively understanding who they are, which priority contacts are and keeping track of periodic communication needed for priority contacts.
    Anticipate the ED’s needs and proactively bring together appropriate people and resources to support the executive in addressing issues.
    Plan and coordinate all aspects of quarterly board meetings, including tracking, monitoring and following the progress of action items, drafting the agenda, setting the timetable and following up on board material preparation and producing accurate Board minutes at each meeting when in attendance.
    Manage effective contacts and relationships with Board Members, including arranging board member travel arrangements, expense reimbursements, and board meeting logistics, and acting as a first point of contact for Board Member queries.
    Perform liaison services on behalf of Adeso to donors, Government Officials, other relevant partners Review correspondence (mail and email) addressed to the ED and take the appropriate follow-up actions as required.
    Must abide by the policies and procedures of the organization.
    Adhere to the organization’s compliance system and understand organizational policies and procedures necessary to ensure appropriate decision-making protocols are followed.
    Handle confidential information in a professional and discreet manner.
    Act as the ED’s representative and ambassador to external contacts as directed.

    SKILLS AND QUALIFICATIONS

    Bachelor’s degree in Social Sciences, Development Studies or related qualification with a Diploma in Legal studies or a related field.
    Minimum 5 years or equivalent work-related experience supporting senior level Executives; experience working with Boards of Directors desirable.
    Demonstrated ability to handle confidential information appropriately.
    Highly proficient in Word, Excel, PowerPoint.
    Extensive experience in preparation of board and donor presentations.
    Excellent writing, proofreading and verbal communication skills.
    Ability to stay focused, efficient, and effective in managing multiple priorities.
    Professional demeanor and ability handle sensitive situations in a calm and professional manner.
    Strong interpersonal skills and good judgment.
    Proven ability to work independently to achieve accomplishments.
    Ability to communicate effectively with all levels of employees and outside contacts.
    Experience working in an International arena a plus.
    Proven ability to effectively collaborate with internal team, cross-functional team, and external parties in a rapidly growing environment
    Ability to provide after hour and flexible support a must.
    Ability to travel 5%.

    This is a challenging opportunity for a dedicated and highly motivated professional. If you would like to join this dynamic team, please submit your application to jobs@adesoafrica.org, quoting the position in the email subject matter, by 8th November 2020. Kindly note that applications screening and interviews will be on a rolling basis.Each application should be addressed to the HR department and include the following:Applications not including all of the above information will not be reviewed. Only short-listed candidates will be contacted.

    Apply via :

    jobs@adesoafrica.org

  • Re-Advertisment for Program Coordinator

    Re-Advertisment for Program Coordinator

    ORGANIZATIONAL CONTEXT

    Adeso, formally known as Horn Relief, is an expanding and vibrant African based international development and humanitarian organization. At Adeso, we work with African communities who are yet to realize their full potential; working inside these communities to create environments in which Africans can thrive. Our belief that economic, social and environmental security is the bedrock of a healthy community drives the nature and intent of our programming. We work to prevent and overcome situations that adversely affect community well-being by: reinvigorating the economy, developing skills for life and work, providing humanitarian aid, and influencing policy.**

    For the past 20 years we have strengthened rural livelihoods through environmental awareness, training, technology transfer and innovative humanitarian projects in pursuit of a peaceful, self-reliant, and greener future. Currently, Adeso has programs in Somalia, Kenya and South Sudan. Adeso is an exciting and dynamic organization experiencing managed rapid growth. It offers sound employment conditions with opportunities for personal growth and development.

    POSITION SUMMARY

    Adeso is looking for a dynamic and competent Program Coordinator that will be based in Nairobi with frequent travel to the project areas of Garowe and Badhan and other Adeso program areas in Somalia /Somaliland. The incumbent will be a full time member of Adeso Somalia team and will play a crucial role in the implementation of the project. Due to the urgency of this position, the applications will be reviewed on rolling basis and the potential candidates are encouraged to apply early.

    SPECIFIC ROLES AND RESPONSIBILITIES

    Program Vision

    Responsible for the overall leadership and the strategic vision on the implementation, coordination and the management of the programs. The incumbent will coordinate closely with the Program Officers, the Head of Offices in various offices, and the project teams in ensuring the successful implementation of the project activities in accordance with donor requirements.

    Program Management

    Lead the startup of the project implementation in the various locations, the day-to-day project activities coordination and ensuring the project activities are implemented according to the approved project documents and Adeso program wide standards.
    Ensure the quality program implementation in accordance with the donor requirements and Adeso’s program guidelines. Work with the team to develop and continuously revise the implementation work plan in order to meet the program objectives.
    Facilitate and ensure that the beneficiaries, the communities and the authorities understand well the program and they support its due implementation at the communities’ level.
    Ensure the project implementation is responsive to the communities, the local authorities and the partners.**
    As the focal person for the project partners, ensure there is proper coordination mechanism and the implementation of the agreed actions with the partners throughout the project period. Lead the development of the respective MoUs, joint action plans and the review of the joint action plan progress regularly.
    Ensure the project is implemented on time as per the approved work plan, there is robust MEAL systems that will be used to monitor the project progress, outcome and impact.
    Ensure effective project budget management in line with the approved award budget, effective cash flow planning, the project expenditure reviews and working closely with the country Finance Manager and Program Officer on the budget utilization process. As the award budget holder, ensure the project team understand the activities budget and there is strict compliance with the donor grant rules.**

    Team Management

    Ensures that the project team is well managed, trained on the project requirements, including the implementation strategy, the MEAL systems and the sites levels partners’ management.
    Ensure that each project staff has performance objective set on time, the scope of work is made clear at the beginning, regular feedback and appraisals provided according to the Adeso HR staff performance management policy. **
    Ensure timely recruitment of the project staff, proper project induction provided and building the capacity of the national staff.

    Project Reporting and Proposal Writing

    In liaison with the program team and the M&E team, ensure that regular program reports such as the monthly, the quarterly, the final reports (both internal and external) are done in a timely manner.
    Directly manage the project continuous assessment, the external evaluations and ensure the proper documentation of the project outcome and impact.
    Support the program consultants during the baseline and final program performance evaluation.
    Work with the communication and M&E teams on the program continuous documentation.
    Oversee quality control throughout the program life cycle, including ensuring implementation of the appropriate M&E tools and integrating them into the program activities.**
    Develop concept notes, proposals and budgets in collaboration with the program team for any funding opportunities. **
    Actively work with Program Officers in researching funding opportunities. **

    SKILLS AND QUALIFICATIONS

    Master’s degree in Economic and Livelihood Development, or first degree with relevant work experiences in relevant field (Business Administration, Food Security and Livelihood, Community Development etc.).
    Proven experience, at least 5 years in managing economic and livelihood programs in similar context- including community enterprise development, vocational youths training, markets systems and productive sectors value chains programing in East Africa.
    Clear understanding of technical program management i.e. project cycle management, project MEAL system and effective reporting skills.
    Proven experience in managing programs at community level, stakeholder management (local authorities and project partners). Ability to negotiate with partners, including the local government, the project partners and the community leaders.**
    Team player and understanding of remote team management (where appropriate), team building and effective team performance management skills.
    Ability to multitask, meet strict deadlines and able to work under pressure with little or no supervision.
    Proven experience in program reporting, donor reporting, excellent writing skills and the ability to document lessons learnt, best practices of programs implementation.
    Demonstrated flexibility and planning skills in problem solving in continuously changing context.
    Proven work experience in Somalia / Somaliland is desired. **
    Flexible to travel and work in Somalia **
    Qualified Somali speaking candidates are highly encouraged to apply.**

    This is a challenging opportunity for a dedicated and highly motivated professional. If you would like to join this dynamic team, please submit your application to jobs@adesoafrica.org, quoting “Program Coordinator” in the email subject matter, by 1st November 2020.Each application should be addressed to the Regional Human Resources Manager and include the following:· An updated CV; and· An application letter which should include remuneration requirements and contact information for three work-related referees.Applications not including all of the above information will not be reviewed. Only short-listed candidates will be contacted. Adeso is an equal opportunity employer.

    Apply via :

    jobs@adesoafrica.org

  • Claims Officer-First Assurance Kenya 


            

            
            Internal Assessor

    Claims Officer-First Assurance Kenya Internal Assessor

    Job Summary

    To deliver claims related administrative functions through execution of pre-set job objectives, allocated duties and functions

    Job Description

    Quality: Maintain high standards in claims service environment especially on data entry, claims registers and both internal and external communication standards
    Claims Assessments: check different types of information for accuracy with an aim of making a fair judgment on claims validation process
    Meeting deadlines: operate within the set TATs and set operation standards with an aim of completing tasks timeously. Also ensure that claims process is effective and efficiently executed as per the set standards of the claims process.

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Business Development Officer – First Assurance Kenya

    Business Development Officer – First Assurance Kenya

    Job Summary

    To provide specialist advice and support for business development of information to inform decision making, through the execution of predefined objectives as per agreed standard operating procedures SOPs.

    Job Description

    Personal Marketing and Sales Strategy: Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of products & services and also identify new market opportunities within the portfolio of existing Absa Business Bank Client in conjunction with the ABB RE
    Client Relationship Management: The identification of all target prospects and capturing in the Customer Relationship Management tool and build relationships at all levels within the prospect companies
    Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
    Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
    Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • IT & Communications Officer 


            

            
            Support & Programs Intern

    IT & Communications Officer Support & Programs Intern

    CONTRACT DURATION: 6 (Six) months with possibility of renewal
    START DATE:                    January 2021
    SALARY GRADE:             According to SIF’S National Staff Salary Scale

    POSITION SUMMARY:

    The IT & Communications Officer is responsible for Providing assistance in monitoring the implementation of the systems and communications’ software and hardware in the coordination and mission, according to SIF standards, protocols and procedures in order to ensure the efficient use of ICT systems and equipment.
    Assist in monitoring on a day-to-day basis the implementation of the systems and communications’ software and hardware in the mission ensuring compliance of SIF standards, protocols and procedures. This includes, the following tasks:
    The IT & Communications Officer will support our internal and external communications strategy, write and disseminate publicity material, respond to inquiries from the public and media, and coordinate promotional events.
    To succeed as a Communications Officer, you should be able to think creatively, and have excellent communication and interpersonal skills.
     
    KEY DUTIES & RESPONSIBILITIES:

    Communication:

    Collaborate with management to develop and implement an effective communications strategy based on our target audience.
    Write, edit, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communicates the organization’s activities, products and/or services.
    Seek opportunities to enhance the reputation of SIF, and coordinate publicity events as required.
    Be in charge of all the company’s social media accounts.
    Maintain records of media coverage and collate analytics and metrics.
    Proficiency in design and publishing software.

     IT

    Assist in analysing the ICT needs of the mission and assists to optimize the investment on information and communication technology.
    Assist in identifying and implementing Information management practices to enhance the mission system’s effectiveness and reliability (development, check-up, deployment of applications, systems or new ICT standards, etc.). Assist in installing, maintaining and monitoring, the ICT systems and equipment in the mission.
    Troubleshoot application software installation and configurations, electronic mail, internet and network access problems.
    Provide support for deployed computer application systems; Install computer application systems software and hardware according to specifications.
    Provide assistance in comparing quality of equipment, software and internet providers/services, in order to optimize buying decisions and to ensure local assistance.
    Support by checking and providing network security, help desk assistance and training to users, corrective and preventive maintenance activities (check-up and cleaning, etc.), updating and upgrading activities, security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.).
    Support staff ensuring their questions and problems related to ICT are solved (if appropriate, according to SIF policies and procedures in force at any time).
    Registering, reporting and referring unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards.
    Implement information systems policies, strategies and activities of the Information and Communication Technology Services.
    Ensure all network equipment is adequately monitored with appropriate alert escalation.
    Participate in testing and evaluating new tools and technologies and making recommendations on the adaptation of such tools.
    Draft end-user and/or technical documentation.
    Keep abreast of developments in information systems and technology in order to make recommendations.
    Ensure that all computer data backups are properly performed every month.

    Qualifications and Education Requirements

    Degree in IT and Communications.
    2 years’ or more experience as a Communications Officer or equivalent experience in a similar role is strongly desired.
    Computer literacy in:
    Administration of Operational Systems (XP-Pro, W7, W2003 Server, Linux)
    MS Office 2003/2007/2010
    Microsoft Networks configuration and set up (network components –switch and routers-, Ethernet, Wi-Fi, Bluetooth)
    Protocols: TCP/IP, LAN, WAN
    Apps development languages: platforms.NET, Java, Eclipse RCP
    Configuration and set up of networks: Desktops, Laptops and peripheric.
    Mail clients: Outlook, Mozilla, Lotus
    Picture creation: ISO, MDF, CSO, etc.
    Antivirus
    Other: SAP R3, Citrix, Remote Desktop Access
    Preferably a Kenyan and Somali Nationality

    Languages:

    Fluent in English and Somali;

    go to method of application »

    Please submit your application (CV, cover letter, 3 references)  to: rhp@secours-islamique.org . (Please use word or PDF format) not later than Friday 30th, October 2020.  The position title (IT & COMMUNICATIONS OFFICER/ Support & Programs Intern ) should be indicated on the subject line.

    SIF is an equal opportunity employer; females are encouraged to apply. Only short listed candidates will be contacted.

    Apply via :

    rhp@secours-islamique.org