Company Founded: Founded in 1991

Customer Service Assistant-First Assurance Kenya

Job Summary

To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 28, 2024
Regional Manager, Coast Region

Job Summary

Develop and implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches.
Provide powerful leadership of a number of branches to ensure the delivery of the business plans for the cluster by establishing a high performance culture amongst the branch management and relationship management team.
Maintenance of a healthy business environment through strict adherence to operations, compliance policies and guidelines.

Job Description

Main Accountabilities:

Driving Business Performance 40%

Development and implementation of business strategies to deliver performance and growth targets of the Cluster.
Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.
Drive cluster performance against key performance standards agreed with Customer Network leadership in areas including

balance sheet growth,
sales growth and revenue contribution,
cost management,
credit management,
employee satisfaction,
customer experience,
Operational risk and control rigour management

Define, agree and implement with branch management throughout the cluster the necessary strategies and processes in respect of set performance targets.
Monitor overall branch sales performance ensuring sales and portfolio growth targets are achieved.
Review and report to the Customer Network Director leadership the total performance for all branches in the cluster on a regular basis/as may be required and develop short term strategy shifts to ensure delivery of overall performance targets.
Build and maintain proactive relationships with internal stakeholders including product/proposition and segment heads including Enterprise, Lending, Bancassurance, Mortgages, Liabilities, Channels, Islamic Banking etc to drive performance.
Gather field feedback and provides insight into all product marketing and distribution opportunities to improve business performance & service.
Understand the local business drivers and issues that have an impact on branch/cluster performance.
Have insights on competitor products in the local market and make suggestions on improvements or changes to product teams.
Identify business improvement opportunities within the cluster and make appropriate recommendations to the Customer Network leadership team e.g. service initiatives, improvement for existing products and processes, opening or closure of branches
Analyze business related information received through the branch network and provide recommendations for input into short, medium and long term RBB strategy
Actively contribute to the Customer Network business plans for the expansion of business opportunities in strategic target areas.

People Management and Development 30%

Ensure effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience. This includes evaluating requests from branch managers for additional staff, and may reallocate headcount between branches, within overall area headcount budget.
Involve branch managers and senior relationship managers in developing the annual resource and capacity plans.
Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the cluster team
Maximize performance of branch managers, relationship managers and their teams by identifying and developing the training needs, and ensure coaching or delivery of training takes place.
Drive employee development and engagement within the cluster and branch teams that results in a high performance climate and culture.
Conduct effective performance management for direct reports
Monitor and ensure that all Branch Key Performance Indicators are achieved.
Share knowledge experience and best practice with branch managers, relationship managers, branch teams and the broader business.
Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR.
Acts as escalation point for grievance cases touching on branches in the cluster.
Motivate staff through appropriate recognition schemes.
Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Customer Service Management 15%

Understand and articulate aggregated cluster requirements & customer feedback to help enhance over customer experience.
Ensure high quality, knowledgeable service levels in branches to exceed customer expectations
Build a motivated, committed and focused Branch team, consistently delivering creative, precise and customer focused service.
Act as the escalation point for HOT complaints. Visit high net worth or key clients to support the branch managers and relationship managers.
Ensure branch network delivers excellence service through continuous monitoring of service scores and develop plans for improvement. Discuss and agree plans with direct reports.
Collaborate cross-functionally to provide high standard of service delivery.

Risk & Control Rigorous Compliance Management 15%

Ensure the cluster operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
Monitor branch operations and control performance to ensure that branch standards in the cluster are met and where required review branch remediation action plans.
Review incident reports raised from branches and take required actions e.g. escalation, disciplinary action etc.
Sign off all budgeted branch expenses above branch manager limits.
Signoff all dormant account and all other refunds above branch manager limit.
Accountable for other non-branch related expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.
Ensure quarterly Regional Manager checks are done by complying with the guideless in the Regional Manager checklist.

Change Management 10%

Project manage all major organizational changes within the cluster such as organizational structure changes, IT/system changes or process changes
Cascade strategic changes to cluster teams and ensure that any agreed deliverable are implemented.

Technical skills/Competencies

Advanced leadership, people management and team building skills
Well-developed strategic perspective and forward planning ability
High impact communication and presentation skills
Strong Financial and Analytical Skills
Excellent relationship building skills – both with internal stakeholders and clients
Highly developed networking skills, both for internal and external network
Strong problem solving skills coupled with decision making ability
Business Acumen/Business Awareness
Business Development
Credit appraisal skills
Credit Risk Management
Driving Customer Experience
Operational Risk Management
Stakeholder Engagement
External market awareness
Commercial Effectiveness
Strong negotiation and influencing skills
Performance Management
Resource Management
Cultural and Change Management
PC skills

Knowledge, Expertise and Experience

Essential

University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
10 years Banking / Financial Services experience out of which at least 5 years in branch management with track record of performance in a large/flagship branch
At least 3 years’ experience at senior leadership in retail and/or business banking
Business understanding and management experience of Retail / Consumer and Business Segments
Working knowledge of Branch Operations and Controls
Demonstrable experience in Customer Service management including complaint management / resolution
Hands on experience of sales management including leading Direct Sales teams
People management experience of big teams and wide branch networks
In-depth knowledge of banking products, strategies and structures in Retail, Business Banking, and Corporate business services including Treasury.
Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
Good working knowledge of people policies and procedures
Thorough understanding of the banking industry practices and regulations
Well informed on general economic, political and business environment of the cluster
Up to date knowledge of competitor and market activity in local area
In-depth understanding of core banking operating IT systems e.g. Flexcube

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 28, 2024
Relationship Manager Audit Manager

Job Summary

To plan, manage and monitor the implementation of activities and processes for stakeholder and relationship management, in order to deliver on approved operational plans in an effective and efficient manner. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.

Job Description

Manage Service Level Agreements and Customer Management:
Build and maintain strong relationships with internal and external stakeholders.
Remain at the forefront of change within stakeholders by continuously engaging with these stakeholders
People Management: Ensure performance of the team through people management practices
Portfolio Management: Support business in the management of portfolio and/or client/ customer needs
Risk Management: Ensure all Absa policies, procedures and activities required for areas documented and understood by all members of the various team and/or business areas.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Audit Manager Branch Manager, Malindi

Job Summary

The core responsibility of an auditor within Absa is to execute audit assignments in accordance with the Group Audit Plan and relevant policies, procedures and quality standards.

Job Description

Accountability: Audit Delivery and Issue Assurance

Develop an in depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
Deliver assigned responsibilities by the Audit Manager / Head of Audit work to a high quality and in accordance with the requirements of the Quality Assurance scorecard.
Assist the Audit Manager with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the audit manager
Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during
assignments and encourage open discussion and interaction with business on the risks associated in their environment

Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required. Technical assistance may be requested for the review of the risks and controls to be tested, audit working papers and audit report.
Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.
Support the Audit manager in the identification of risks to be tested by participating in planning sessions.
Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
Evaluate the design and operating effectiveness of controls and document all working papers in Synergy for review by the audit manager.
Ensure all audit observations and planned actions are factually agreed with management as soon as they arise and increase the speed of report issuance. Provide suggestions to stakeholder management on how they can address the control issues identified.
Document all working papers in line with methodology requirements. The working papers must be accurate, reflective of work performed and support conclusions drawn.
Display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified.
On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Audit Manager and Head of Audit.
Provide feedback to the Audit Manager and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
Participate fully and be supportive in all audits by providing assistance to the team where required. Be quick to learn and seek opportunities to share this knowledge with colleagues
Continue to update awareness of risk issues and changes across selected business units from interaction with management and provide feedback to the Audit Manager.
Assist in the induction of new joiners, mentoring less experienced team members.
Proactively take on additional tasks as requested by the Head of Audit – which may include managing Issue Assurance and production of team Management Information.
Perform Issue Assurance testing and documenting of the working papers in accordance with the requirements of the Methodology.
Support with the teams Data Analytics initiatives and have experience in performing data analytics
Accountability: Knowledge Management

Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements.
Share knowledge with AIA colleagues and peers in the business.
Develop and enhance learning through seeking coaching, training and continual feedback
Coach new joiners and trainees on how to apply the methodology. In addition, to proactively share knowledge of within the team, leading a session at a team meeting.
Build knowledge of business and culture in business units for the Retail portfolio as assigned by the Audit Manager
Knowledge of key regulations, including FIC, KYC and AML, Sanctions, for business areas / locations within remit

Accountability: Reporting

Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
Assist the Audit Manager where required, in the drafting of the audit report in line with methodology requirements and as per the requirements of the Balanced Scorecard.
Proficient in report writing for governance reporting

Accountability: Relationship management

Develop and maintain relationships with accountable management on each audit
Present effectively at stakeholder meetings and forums (e.g.: Risk and Governance forums) to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.

Education

Bachelor’s Degree: Auditing (Required)

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Transactional Banking Sales Manager

Job Summary

To provide advice and support in the development and implementation of transactional management planning and associated service delivery processes, methods and techniques.

Job Description

Where applicable ensures that colleagues managed are aware of and comply with all compliance requirements. | : | : | : | :

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 28, 2024
Branch Underwriter, First Assurance

Job Summary

To support the Branch by providing operational support in the General business underwriting processes. Act as the point of contact/reference for the underwriting section in the face of the customer ensuring end to end service management. Maintain a high degree of proficiency at all times with relevant stakeholders in order to deliver on the work outputs and ensure alignment to all laid down governance and control requirements through the process.

Job Description

Support the branch manager to Implement business acquisition strategic plan by growing GWP in line with the Company’s growth strategy for the retail segment through retention, generic growth and acquisition of new business.
Conduct regular training to intermediaries and clients to icrease uptake of the company’s products.
Manage agreements with the channel partners and ensure consistent compliance by all parties.
Ensure top notch customer experience is provided to all business partners across the entire retail channel
Adhering to the companies laid down underwriting standards.
Achieving departmental service standards in processing, approval and release of crucial documents within set Turn Around times;
Adhere to interdepartmental SLA in liaison with other departmental.
Pricing for new clients and issuance of quotations
Ensuring renewal notices with appropriate terms are sent 60 days to renewal.
Ensuring all business closed is debited within the month
Assist in Underwriting performance monitoring and implementing corrective measures.
Accept business in line with the companies credit control policy
Establish and maintain professional relationships with intermediaries and direct client and other stakeholders.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 28, 2024
Customer Service Assistant-First Assurance Kenya

Job Summary

To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 28, 2024
Advocacy Officer

Place of Work: Uasin Gishu, Nandi counties.

Reporting to: National Team Coordinator, Advocacy

General Responsibilities: Based in Uasin Gishu County, the Advocacy Officer is responsible for project implementation, overall coordination and networking for budget & policy advocacy for FP/SRH in target counties.

The Advocacy Officer will work closely with National Department Manager, Programmes & Projects, the Advocacy Pillar Lead and other national and regional staff to ensure the activities are implemented based on annual plans, advocacy strategies and budgets.

Under the direct supervision of the National Team Coordinator, Advocacy, the incumbent will lead mobilisation, coordination & capacity development of youth champions and coordinate DSW Kenya’s participation in county budget making processes.

Specifically, the officer is responsible for developing and contributing to reports to relevant Managers and senior staff detailing activities, collaborations and best practice.

Specific Responsibilities: The Advocacy officer will be responsible for the following duties:

Support the effective and efficient implementation of the programme in accordance with DSW financial procedures and guidelines while assessing progress and providing feedback to the supervisor.
In consultation with the National Team Coordinator, Advocacy, the officer will contribute to the development and implementation of advocacy strategies and activity plans to promote policy and budget changes in support of FP/SRH at the county and sub-county level.
Cultivate and strengthen relationships with target county level decision makers, relevant committees and executives to improve the prioritization of FP in county policies, budgets and programmes.
Build relationships with civil society organisations (CSOs/NGOs), Youth Empowerment Centres and youth clubs and convene a collective and coherent voice in favour of FP/RH advocacy within the target counties.
Support the development of the county annual family planning budgets and policy reviews.
Support the monitoring and evaluation component of the programme by regularly completing the programme’s M&E tools in a timely manner.
Provide high quality field level monthly, quarterly and yearly reports on project progress.
Identify, design and deliver appropriate capacity building interventions in advocacy to target CSOs and youth champions.
Support in the development of project proposals, annual work-plans and budgets.
Maintain DSW visibility at county level by participating in relevant sector meetings and events as appropriate.
Any other duties as assigned by the supervisor.

Minimum Requirements:

Degree in social sciences or related fields from a recognised University.
At least 3 years of professional experience planning and conducting a wide variety of advocacy and policy initiatives around the priority areas (FP/SRH).
In depth knowledge of policies and programmes on Family Planning, Sexual and Reproductive Health, Adolescents and Youth is highly desirable.
Demonstrated understanding of the devolved county structure, budget cycle and decision making processes is highly preferred.
Poses strong county based networks and in depth knowledge and understanding of development issues in the target counties.
Excellent public speaking and presentation skills with ability to develop and communicate advocacy related messages and campaigns to different audiences.
Proven ability to undertake basic research, monitoring and evaluation responsibilities.
Fluency in English and Swahili (Oral and Written). Knowledge of local languages of target counties will be an added advantage.
Ability to work under minimum supervision.
Team player with experience working within geographically spread teams and in a multicultural setting.
Willingness to travel frequently within target counties.

If interested, please send your application (CV and motivation letter stating your current and expected salary) with the reference “Advocacy Officer-Uasin Gishu/Nandi” clearly indicated in the email subject line to: vacancies@dswkenya.orgDeadline for application: 31 December, 2020 COB.Ideal start date: Immediately.Please note that only short listed candidates will be contacted.This position is open to persons who are Kenyan Citizens or those with the right to work in Kenya.Incomplete applications will not be considered.DSW is an equal opportunity employer and does not require applicants to pay money at any stage during the recruitment process.

Apply via :

vacancies@dswkenya.org

October 28, 2024
SME Cluster Manager – Western SME Relationship Manager – Coast Universal Bankers – Various Regions SME Bankers – Various Regions Assistant Underwriter – First Assurance

Job Description

Main Accountabilities

Sales and Service

Grow own and sub-team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
Formulate SME business development strategies and objectives to meet changing market needs.
Create relationships with SME Relationship Managers/SME Bankers/Universal Bankers in assigned branches to ensure that any customer needs and service issues are communicated and followed up on timeously.
Increase product penetration for existing customer base by reviewing own and team’s portfolio to determine potential cross sells and proactively recommend new products to customers.
Conduct regular face-to-face customer visits and arrange focused social events and individual entertainment.
Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to SME credit for approval.
Conduct risk analysis on the customer base including financial statements and their current portfolio held with Barclays. Submit proposals to SME Credit Risk for new loan applications including motivating interest rates based on the risk profile at the time.
Collect securities documentation from customers ensuring that the securities meet Barclays standards and any specific requirements depending on the facilities offered to the customer. Check all such documentation before submitting to the back office.
Proactively research competitive threats/opportunities within the cluster’s market and geographical area.
Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
Keep customers advised on the expected ‘delivery date’ for product/credit applications.
In conjunction with the SME Head, organize SME meetings / conferences aimed at exploring ways of raising our game to beat competition.
Champion the culture of change needed to reinforce consistent sales and service performance
Establish and maintain excellent working relationships with key stakeholders and colleagues in own and other functions to deliver first class sales and service to customers.
Recruit customers into the Business Club and manage the Business Club relationship once they become members. This includes following up on outstanding club fees, providing input to seminars and trips arranged for customers, and ensuring a high level of customer retention in the club.
Onboard Relationship Managed clients for assigned cluster
Conduct exit interviews for customers exiting the Business Club to determine the reasons for departure and feed these back to the Head of SME Banking.
Update the customer database with customer demographics.

People Management

Lead the SME Relationship Managers in the cluster using a team based management approach.
Coach team members on relationship development, service quality and risk.
Support team members to identify their strengths and weaknesses in their own skills and support development of personal development plans
Agree PM objectives and assess performance of SME Relationship Managers against agreed PM objectives.
Build and develop a high performing team through embedding performance development and coaching.
Regularly review patterns of staff performance based on the sales dashboard and balanced scorecard statistics
Sign off leave requests received from the team members.
Initiate discipline charges for the team as and when required, following the laid down Disciplinary, Capability & Grievance processes discipline process on advise from HR. Also acts as first level escalation point for grievance
Act as the escalation point for their unresolved queries and complaints on SME received from the entire cluster.
Motivate staff to deliver, and ensure they are recognized through recognition schemes.

Business Management

Work with the cluster team to achieve sales targets in the cluster/region through business development activities. Ensure a proper sales discipline is in place i.e. each SME RM/Banker submits weekly sales plans, and reports on realization of the same.
Agree sales and services targets for the team against key financial, sales, service and operational targets.
Through regular client surveys (formally and informally) identify any broader issues in the customer base around pricing, product promotions and product features. Feed any identified trends back to the Head of SME Banking for further follow-up.
On a regular basis, interface with product specialists, in particular the Vehicle and Asset Finance team, to ensure that product knowledge is kept up to date and that all opportunities are followed up.
Disseminate SME policy, product, service quality and marketing information to branches in the allocated area and educate SME Relationship Managers/Branch Managers/SME Bankers/Universal Bankers in the cluster on SME campaigns and SME products.
Together with SME Credit, conduct annual reviews of existing facilities to check utilization and the continued health of the cluster SME portfolio.
Monitor conformance of team using new relationship development procedures.
Review excess reports and approve excesses within assigned limits.
Champion, manage and monitor implementation of change programmes/initiatives impacting the cluster team
Consult customer owners/managers on financial/credit issues and general business practice/ideas.
Develop Customer Relationship Plans for selected customers in portfolio across the sub-team and provide a quality assurance role.
Assess quality of credit applications from the cluster through sampling credit applications

Technical Skills/Competencies

Commercial awareness and customer focus
Proven sales ability
Well-developed Credit Risk Skills
Relationship Management & Networking Skills
Strong negotiation and influencing skills
Excellent communication skills – written, oral and presentation skills
Time management skills
Leadership and Team skills
Strong planning & organization skills
Good PC skills
Well-developed numeracy & analytical skills
Networking
Proven team working skills
Training/coaching skills
Excellent listening skills

Knowledge and Expertise

Essential

Good working knowledge of core SME products and services, including Lending, Liability, Trade, money transmission, Electronic Banking and Custody products and services.
Detailed knowledge of the bank’s sales, credit assessment, account opening and other processes.
Detailed understanding of people policies and procedures
Awareness and understanding of Barclays products & services to generate leads
Knowledge and understanding of relevant banking compliance requirements and relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc.
A sound knowledge of the bank’s internal departments, systems & procedures.
Detailed knowledge and understanding of wider Bank issues and policies, particularly those relating to business customers.
A detailed understanding of Country and CBRM guidelines and credit risk policies.

Experience, qualifications and other requirements specific to the role

Essential

Minimum 3 years in SME sales management experience in a bank with good appreciation of Barclays’ business culture, objectives, products and services.
Proven track record in SME sales, SME credit risk relationship and portfolio management
Role holder will be required to be able to travel to visit branches within their assigned region on a regular basis to support
Up to date knowledge of competitor and market activity in local area
Graduate or relevant experience to compensate.

Preferred

High attention to detail & high sense of urgency.
The need to be flexible and adaptable in order to meet the challenging demands of the job.
Ability to work under pressure to very tight timescales whilst producing output of the highest quality.
Ability to deal with and relate well with staff of all levels.
High focus on internal customer service excellence.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Bancassurance Manager – First Assurance kenya

Job Summary

The Head of Bancassurance Business will plan, manage, lead and direct the business focus on the distribution of all Insurance products across all banking channel partners to achieve business, revenue and profit targets. The post holder will report to the Managing Director and will be based at the Head Office in Nairobi.

Job Description

Accountability: Strategy and Planning

Accountable for managing, leading and directing the Bancassurance business strategy on the distribution of all insurance products across all banking channel partners to achieve business, revenue and profit targets.
Ensure appropriate Bancassurance Structure is in place to drive Bancassurance business in the country.
Develop and execute an overall Business Plan covering all insurance activities across all the business based on business targets in alignment with partners.
Have thorough understanding of business dynamics across the business to leverage on multiple product and services needs of Banks customers to better position insurance as a key part of a truly valuable customer proposition.
Align with Africa Head of Bancassurance to develop and implement a country wide insurance product strategy for profitable growth.

Accountability: Financial and Performance Management

Accountable for revenue generation targets through designing appropriate new business acquisition and retentions strategies
Accountable for Channel performance
Active management of overall Bancassurance P&L by driving acceptable Loss Ratios and Business Mix
Accountable for debt management by maintaining acceptable debtors’ ratio
Active management of relationships with all Bank partners to ensure smooth running of the distribution channels in delivering targets.
Monthly reporting of Bancassurance financials to Exco

Accountability: Product Development/Operational Efficiency

Active involvement in identifying customer value propositions/products needs for all customer bases across the various segments.
Ability to follow through the Group product development/improvement policies and by liaising with the country product development committee.
Monitoring operational activities to ensure that they are complaint with Local regulations, Absa Group policies and procedures
Oversee the operational aspects of Bancassurance business at the branch i.e. underwriting, claims, finance and customer service as well as preparation of quotations, negotiating terms for customers and closing sales.

Accountability: Sales and Developing a Winning Team

Act as the liaison manager with all Banks on all insurance matters
Determine, agree and monitor achievement of sales and service KPIs (including the appropriate number of staffs for each location of sales and service targets) within the Bancassurance Channel
Recruit new banks, micro-finance institutions and Saccos having potential of being productive Bancassurance partners.
Active involvement in defining the appropriate skills, education, experience etc. of the insurance sales staff and development of the training curriculum to optimize sales/service achievement
Actively identify market growth strategies including up-sell, embedded products, cross-sell opportunities to increase revenues
Initiate, execute and manage marketing programmes and retention strategies in line with business objectives (premiums, commissions, product type, and number of policies)

Accountability: Market Intelligence

Active analysis and review of all customer bases to understand customer profiles, behavioural and lifestyle traits to identify opportunities for increasing customers’ insurance wallet share (total value)
Keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance.
Accountability: People Management & Compliance
Responsible for supervising appropriate team member in addition to managing internal key relationships
Motivate staff and ensure they are recognized through the Company’s recognition standards.
Ensure appropriate operational procedures in place to uphold and monitor activities to ensure compliance with Absa policies and standards.

Education

Bachelors Degree and Professional Qualifications: Insurance and Risk Management (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 28, 2024