Company Founded: Founded in 1991

  • Absa Securities Limited (ASL) Operations Manager

    Absa Securities Limited (ASL) Operations Manager

    Job Summary
    Reporting to the Head of PTS (Treasury Operations), this role is responsible for driving business management. The role holder is responsible for the normal execution of all standard functional operations within the organization by ensuring correct settlement of all trade related activities executed by Front Office traders on behalf of ALS, Markets and Treasury clients, identification and mitigation of operational risks, record management, development of strong regulatory, client and other stakeholder relationships, and partnering with technology to optimize Information Technology and actualize e-solutions.
    Ensuring the maintenance of controls as per regulatory and compliance standards in the processing and settlement of financial transactions pertaining to the brokerage and advisory business.
    The role requires a high degree of knowledge on the Securities Market controls and compliance, working closely with management to maintain a robust control environment.
    The Job holder is directly responsible for managing time sensitive activities of high value, in an efficient manner and providing a key leadership role in process and control management.
    Job Description
    Accountabilities

    Business Management
    Time split – 50%

    Lead the team in providing comprehensive operations support on a day to day basis within ASL operations and ensuring efficient and effective service delivery.
    Development of KPI measurement criteria, monitor progress towards delivery of KPIs and report on variances arising.
     Ensure adherence to the organization’s financial and business strategy
    Management, resolution and escalation, where necessary, of all client complaints and queries arising.
    Ensure compliance with all regulator (CMA, NSE and CDSC) and internal (group) policies and procedures. (Proceeds of crime Act, Anti-Money Laundering Act, KYC etc.).
    Monitor the trading/brokering of securities trades.
    Drive and support change initiatives in the department.
    Participate in and champion the implementation of new Brokerage systems and improvements thereof.
    Provide primary point of contact for all interactions with industry stakeholders such as regulators, fund managers’ back offices, custodians, registrars, etc.
    Anticipate short and long term personnel requirements and plan towards proactive personnel solutions in liaison with the head of the PTS team
    Provide direction, coaching, training and motivation to the broader PTS team in the field of brokerage and advisory operations. Including planning for attachment and secondment opportunities for colleagues interested in the work area.
    Keep abreast with regular updates affecting market conditions.
    Update the ASL Operations policies and procedures to conform to industry best-practice and ensure that all staff are aware of the context in which to carry out their day-to-day duties.
    Work with broader management to deliver on organizational goals and objectives.
    Collate and provide management information to the Head of PTS and ASL’s General Manager as per agreed schedule.
    Point of contact for all ASL operational audit and review engagements.
    Provide succession in an overall PTS supervisory capacity.
    Any other duties arising in the development of this role and continued growth of ASL.

    Team Working
    Time split – 20%

    Work closely with other Team members as one team to ensure delivery of excellent performance.
    Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
    Support both ASL operations as well as other PTS roles i.e. Treasury Operations.
    Ensure active engagement in team succession plan; own role and role of other.
    Determine and manage personal knowledge gaps within ALL team operations.
    Participate in community events to support local needs, develop individual and team skills and raise the organization’s profile in the community

    Controls Environment
    Time split – 20%

    Maintenance of a tight control environment within ASL Operations in compliance with regulatory and compliance standards and directives.
    Ensure accuracy of transactions and correctness of commissions and other levies.
    Ensure all deviations from agreed customer SLAs are duly approved within established business approval channels and at suitable levels of authority.
    Responsible for robust business continuity planning and management.
    Act as an escalation point for complaints relating to trade processing.
    On a regular basis and in conjunction with the Head of Treasury Operations, conduct trainings and awareness sessions to the Team.

    Self Development
    Time split – 10%

    Agree and set own performance development objectives with the Line Manager 
    Pursue your own development to increase personal effectiveness, knowledge and overall business proficiency.
    Participate in industry related seminars, workshops and trainings.
    Active management of Continuous Professional Development requirements.
    Ensure personal development through cross training across all departmental roles.

    Skills/Competencies

    Good communication skills
    Good numeracy and analytical skills
    Good interpersonal and relationship skills
    Motivation and influencing skills
    Good personal organization skills
    Team-working: building and developing high performance
    Coaching and feedback

    Attributes of preferred candidate 

    Bachelor’s degree, or equivalent work experience
    Professional qualification in related discipline. (Post-graduate qualification preferred)
    Eight to Ten years of brokerage/investment banking operations related experience
    Three or more years of supervisory/management experience
    Knowledge of the BBO application, as well as understanding of CDSC’s Perago and NSE’s ATS system’s features.
    Foundational knowledge of operation functions, systems, policies and procedures.
    Understanding and practical application of applicable laws and regulations.
    Organizational, managerial and project management skills.
    Excellent personal, verbal and written communication skills.
    Ability to manage multiple tasks/projects and deadlines simultaneously
    Knowledge of operations of the Capital Markets Authority, Nairobi Security Exchange and Central Depository Settlement Corporation.
    Knowledge of the regulatory environment.
    Have thorough understanding of Capital Markets products and services.
    Experience and relationships with Capital Markets regulatory authorities.
    Basic to intermediate understanding of OTC derivatives, exchange traded derivatives, and equity products.
    Knowledge of bank Treasury Operations activities will be an advantage.

    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Finance Officer 

Internal Auditor 

Human Resource Officer 

Security Officer 

Nurse 

Secretary 

System Administrator

    Finance Officer Internal Auditor Human Resource Officer Security Officer Nurse Secretary System Administrator

    Qualifications

    Be a holder of a Degree in Accounting or Finance from a recognized University, masters degree will be an added advantage ;
    Be a holder of Professional qualification in CPA(K), ACCA and/or ACA
    Be registered with ICPAK or an equivalent Accounting body
    Have at least five (5) years relevant work experience and must have served for at least three (3) years in Public sector with knowledge on accrual accounting
    Must have practical knowledge in ICT and good understanding of ERP and other MIS
    Have entrepreneurial and innovative approach to business and business solutions
    Have highly developed interpersonal and communication skills
    Demonstrated merit and ability as reflected in work performance and results
    Has shown unquestionable integrity
    Meet requirements of Chapter six of the Constitution

    Duties and Responsibilities

    Responsible for review, planning, coordination, design and implementation of accounting services and systems
    Responsible for effective coordination and implementation of all financial policies
    Responsible for the compliance and adherence to International Financial Reporting Standards(IFRS)
    Advise Institute Management/Board of governors on all financial matters
    Responsible for preparation and submission of end of year financial statements and accounts to Board of Governors and Kenya National Audit
    Ensure the maintenance of effective accounting systems in the Institute in line with the Generally Acceptable Accounting Principles (GAAP)
    Formulation and implementation of departmental strategic plan
    Ensure compliance with all relevant laws of financial matters
    Responsible for submission of the annual budget to Board of Governors and Government
    Responsible for development and implementation of Institute Strategic Plan
    Supervision and development of staff in the
    Timely and accurate preparation of annual reports and financial statements and quarterly management reports in compliance with International Public Sector Accounting Standards, Public Finance Management Act 2012, Public Finance Management Regulations 2015, other relevant circulars and generally accepted Accounting
    Advice ways of raising additional internal and external revenue for the Institute and ensure such revenue is timely recognized in the books of
    Co-ordinate both internal and external audit exercises by ensuring timely and correct availability of audit
    Drive strict implementation of students’ fees payment policy so as to ensure that all fees due is collected and correctly captured in a timely
    Ensure integration of bank accounts with the ERP
    Ensure tax compliance and all statutory deductions and other payroll deductions are remitted in a timely manner to minimize exposure of the
    Check the Institute payroll especially staff in payroll against head count, earnings in line with specific grades, allowances paid having been duly authorized, deductions to be properly supported and in compliance with applicable laws, circulars and
    Perform any other duties as may be assigned by the Principal

    go to method of application »

    In compliance to article six (6) of the Constitution of Kenya, the applicants should provide:Each application shall be accompanied by detailed Curriculum  Vitae, Copies of Relevant Academic and Professional Certificates, National Identity Card or Passport, Testimonials, and other relevant supportingApplicants should submit five (5) hard copies of their applications which should clearly be marked ‚Application for theApplications must be submitted on or before Monday, 19TH APRIL, 2021 Applications should be addressed to the:THE PRINCIPALKEROKA TECHNICAL TRAINING INSTITUTE,P.O.BOX 440-40202 KEROKAEmail: technicalkeroka @yahoo.comNote: The Institution is an equal opportunity employer.Women, the marginalized and persons living with disability are encouraged to apply.FOR FURTHER DETAILS VISIT OUR WEB SITE www.kerokatechnical.ac.ke

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  • Relationship Manager (Agribusiness) – Western Cluster 

ASL Operations Manager

    Relationship Manager (Agribusiness) – Western Cluster ASL Operations Manager

    Job Summary

    To manage and sustain a portfolio of corporate customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    The primary objective is to maximize risk-adjusted portfolio contribution.
    The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.

    Job Description
    Main Accountabilities:

    Sales and Service: 65%

    Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
    Conduct annual and if appropriate, interim reviews of customers borrowing facilities
    Conduct annual and if appropriate, interim reviews with non-borrowing customers
    Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method
    Deal with and find solutions to customer complaints
    Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
    Research, create and follow up a target list for potential new business.

    Business Management 30%

    Research, create and follow up on a target list for potential new business
    Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
    Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with CMA and CCM resources to construct credit applications).
    Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

    Staff Management 5%

    Day to day coaching and development of Corporate Managers’ Assistants

    Personal Attributes:

    Meeting customers needs                             
    Business awareness                                  
    Business development                                   
    Managing Relationships                                
    Innovative                                                         
    Analysis and judgement
    Personal Organization
    Adaptability
    Decision making
    Team results
    Active listening         

    Skills required to undertake the role:

    Relationship skills
    Credit Risk skills
    General Corporate skills
    Communications skills
    Negotiation skills

    Knowledge of the bank’s products, services and policies required to undertake the role:

    A detailed knowledge of the Corporate set of products as well as a broad understanding of products
    For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
    Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
    A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
    A detailed understanding of Country and CBRM guidelines and credit risk policies.

    Other requirements specific to the role:
    Job holders will be ACIB or equivalent.
    Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

    Internal and external senior risk assessment and management
    Presentation
    Influencing and Negotiating
    Communication

    Additional details of exceptional aspects of the demands of the role:

    Required to form relationships with customers, therefore minimum tenure will be 2 years.
    The jobholder will need to be able to communicate with credibility when dealing with financial controllers of companies. These customer contact points will have high expectations of the Relationship Manager in terms of professionalism, ability to add value to their business and find innovative solutions to their needs.
    The jobholder’s portfolio will consist of a full range of Large Corporate customers who will often be subject to competitive approaches from other banks.
    Business development activity will also be challenged by those competitive pressures.

    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Relationship Manager – Western Cluster 

SME Relationship Manager – Mt. Kenya

    Relationship Manager – Western Cluster SME Relationship Manager – Mt. Kenya

    Job Summary

    To manage and sustain a portfolio of corporate customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    The primary objective is to maximize risk-adjusted portfolio contribution.
    The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.

    Job Description
    Main Accountabilities:
    Sales and Service: 65%

    Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
    Conduct annual and if appropriate, interim reviews of customers borrowing facilities
    Conduct annual and if appropriate, interim reviews with non-borrowing customers
    Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method
    Deal with and find solutions to customer complaints
    Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
    Research, create and follow up a target list for potential new business.

    Business Management 30%

    Research, create and follow up on a target list for potential new business
    Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
    Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with CMA and CCM resources to construct credit applications).
    Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

    Staff Management 5%

    Day to day coaching and development of Corporate Managers’ Assistants

    Personal Attributes:

    Meeting customers needs                             
    Business awareness                                  
    Business development                                   
    Managing Relationships                                
    Innovative                                                         
    Analysis and judgement
    Personal Organization
    Adaptability
    Decision making
    Team results
    Active listening         

    Skills required to undertake the role:

    Relationship skills
    Credit Risk skills
    General Corporate skills
    Communications skills
    Negotiation skills

    Knowledge of the bank’s products, services and policies required to undertake the role:

    A detailed knowledge of the Corporate set of products as well as a broad understanding of products
    For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
    Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
    A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
    A detailed understanding of Country and CBRM guidelines and credit risk policies.

    Other requirements specific to the role:

    Job holders will be ACIB or equivalent.

    Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

    Internal and external senior risk assessment and management
    Presentation
    Influencing and Negotiating
    Communication

    Additional details of exceptional aspects of the demands of the role:

    Required to form relationships with customers, therefore minimum tenure will be 2 years.
    The jobholder will need to be able to communicate with credibility when dealing with financial controllers of companies. These customer contact points will have high expectations of the Relationship Manager in terms of professionalism, ability to add value to their business and find innovative solutions to their needs.
    The jobholder’s portfolio will consist of a full range of Large Corporate customers who will often be subject to competitive approaches from other banks.
    Business development activity will also be challenged by those competitive pressures.

    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Claims Officer-GIB- First Assurance Kenya 

SME Relationship Manager – Mt. Kenya 

Customer Service Advisor

    Claims Officer-GIB- First Assurance Kenya SME Relationship Manager – Mt. Kenya Customer Service Advisor

    Gitanga Road (Absa General Insurance Co)
    Bring your possibility to life! Define your career with us
    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
    Job Summary
    To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
    Job Description

    Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
    Verifying Information: Check different types of information for accuracy and inconsistency
    Meeting deadlines: Completes tasks timeously | Claims process: Ensure that the claims process is effectively and efficiently executed as per standard operating procedures.

    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Lecturer in Language Education 

Lecturer in Science Education 

Lecturer in Social Science Education 

Lecturer in Educational Technology 

Lecturer in Curriculum Studies 

Clinical Officer 

Kenya Registered Community Health Nurse (KRCHN) 

Health Records Officer 

Medical Lab. Technologist

    Lecturer in Language Education Lecturer in Science Education Lecturer in Social Science Education Lecturer in Educational Technology Lecturer in Curriculum Studies Clinical Officer Kenya Registered Community Health Nurse (KRCHN) Health Records Officer Medical Lab. Technologist

    DECLARATION OF VACANCIES
    In pursuit of its mission and mandate, the University wishes to invite applications from qualified candidates to fill the positions indicated below:

    TEACHING POSITIONS

    SCHOOL OF EDUCATION

    Department of Educational Communication Technology & Curriculum Studies

    Lecturer – Grade 12
    Lecturer in Language Education One (1) position MSU/ACA/EDU/01/21
    Specialization: (English and Literature, Kiswahili, French)

    REQUIREMENTS FOR APPOINTMENT

    SCHOOL OF EDUCATION

    DEPARTMENT OF EDUCATIONAL COMMUNICATION, TECHNOLOGY AND CURRICULUM STUDIES
    LECTURER- GRADE 12

    An earned PhD or equivalent degree qualification in the relevant field from an accredited and recognized university.
    A relevant Master’s degree from a recognized Institution.
    A relevant Bachelor’s degree from a recognized Institution.
    Be registered or registerable with the relevant professional body.
    A minimum of twenty four (24) publication points, at least sixteen (16) should be from refereed journal papers.

    TERMS OF SERVICE
    The terms of service for the advertised positions will be on permanent and pensionable terms.

    go to method of application »

    Each application should be submitted together with an updated Curriculum Vitae giving details of the applicants; age, marital status, academic and professional qualifications, working experience, present post and salary, telephone contact, email address, names and referees plus copies of the certificates and testimonials. Scanned copies of these documents must be attached as a running PDF to the email application.
    The reference number of the position applied should be clearly indicated and submitted as follows:Any canvassing will lead to automatic disqualification. Applications must be sent on or before 6th April, 2021 addressed to:The Deputy Vice-Chancellor
    Administration, Finance and Development
    Maseno University
    P. O. BOX 333 – 40105
    MASENO
    N/B: Only short listed candidates will be contacted. Maseno University is an equal opportunity employer and therefore applicants of either gender or persons living with disability are encouraged to apply. The University does not charge any fee for the recruitment and selection process.

    Apply via :

    recruitment@maseno.ac.ke

  • Lead Generator-3

    Lead Generator-3

    Job Summary
    Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.
    Job Description
    Generate leads: Please contact your People Function business partner.
    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Assistant Manager Business Development (Broker Busines) 

Claims Officer-1 

Claims Officer-2 

Business Development Officer-First Assurance Kenya

    Assistant Manager Business Development (Broker Busines) Claims Officer-1 Claims Officer-2 Business Development Officer-First Assurance Kenya

    Job Summary
    To provide advice and support in the development and implementation of business development management planning and associated service delivery processes, methods and techniques; enabling the provision of sound business development expertise.
    Job Description
    Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required: Compliance and Risk Management | Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards: Customer Experience | To provide service excellence and achieve customer satisfaction.
    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Premier Centre Manager

    Premier Centre Manager

    Job Summary

    To drive and deliver exceptional Premier Banking performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in the Segment. .See below summary
    To drive implementation of business and service strategies to deliver Premier growth targets.
    Provide powerful leadership in the center to ensure the delivery of the business plans by establishing a high performance culture amongst the team. 
    Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.

    Job Description
    Main Accountabilities:
    People Management -Time split: 25%

    Working with the team to achieve sales & service through business development activities in partnership with CIB, Ecosystem, AAW, Branches.
    Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
    Discuss and finalize Performance Development Plans and ratings for all staff in the Premier center.
    Make reward decisions within guidelines set up by Policy and Reward.
    Determine and manage Training Needs Analysis and Succession plans for all staff.
    Manage staff attendance levels, based on monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc) and submit to HR for record keeping.
    Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson.
    Ensure that staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
    Motivate staff and ensure they are recognized through the Absa Africa recognition schemes.
    Create an empowering environment for the team encouraging individual ownership and initiative.

    Business Management – Time split: 40%

    Take accountability for the overall achievement of Retail performance objectives for the segment in terms of:
    Employee Satisfaction
    Customer experience
    Sales growth, income contribution and total balance sheet (assets and liabilities).
    Costs performance
    Risk and rigor management
    Accountable for achieving annual sales targets as agreed with the Head of Premier and monitoring of progress towards achieving targets is done on a weekly basis.
    The Lead-Client Relationship is responsible for maintaining a healthy balance sheet in the center i.e. Impairment management and ensuring assets on the books of the center are performing to expected standards,
    Full ownership of ensuring Customer Call Reports are implemented, BOC CDD is completed by Relationship Managers as required.
    Drive CLM objectives covering the key broad areas of Acquisition, Activation, Value Management, Retention and Reactivation.
    Monitor key value drivers for the business – Involved, Engaged, Activation, Revolve, Attrition, Profitability,
    Cost center owner and can sign off on invoices and all payments, within overall annual cost budget as agreed with Head of Premier.
    The role holder is responsible for strict cost management in their center including reviewing all service provider quotations before work can proceed.
    Lead-Client Relationship is expected to oversee on a monthly basis, of all the direct and indirect costs generated by the Centre, including:

    Summaries of total overtime
    Equipment maintenance
     Stationary consumption/telephones etc.
    Sundry losses
    Staff costs
    Premises and utilities

    Provide clear direction to staff on the Absa Retail business objectives, translating and prioritizing into business performance measures at center level.
    Understand and provide clear direction to the team based on market analysis of local area consumer trends and competitor offerings.
    Based on analysis, request that product within ranges, or new product ranges from the current set available in Absa Retail, be added to the portfolio of products the Center offers. Implement new product sets with assistance from specialist product managers.
    Ensure that merchandising materials are displayed in accordance with guidelines. •
    Brief staff on promotional and product launches; provide regular feedback on sales performance.
    Establish relationships with key clients or business influencers in the local area, including client events.
    Monitor daily staff performance to ensure sales and portfolio growth targets are achieved in the right way in line with our values.
    Ensure that all staffs in cash management and Account opening are trained prior to taking up their roles.

    Rigour Compliance – Time Split: 5%  

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
    Ensure compliance with operations risk and rigor requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.
    Ensure that all staff in the Center adheres to all Barclays Information Security policies and procedures through regular communication to staff and spot checks.
    Conduct regular quality checks on all processes, focusing on transactions with high financial levels and operational risks of the process, including  Crisis Management, systems, reviewing control reports, etc.
    Ensure that all Absa Africa procedures are followed through regular communication to staff and spot checks.

    Customer Service -Time Split: 30%

    Where customers request to deal directly with Lead-Client Relationship, the Lead-Client Relationship takes ownership of the query/complaint resolution process.
    Review monthly query and complaint trend analysis and provide input to their action plans to prevent recurring issues.
    Ensure all customer contact points in the center, including equipment (PC’s, printers, notes counters etc.) are of the highest service standard.
    Through effective Center management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, AIR, ATM’s etc. Although this actual function is performed by the M &G, the Lead-Client Relationship remains accountable for ensuring that it happens effectively.
    Manage remote and manual authorizations, by assigning responsibility for authorizers, and personally authorizing such transactions, to ensure efficient counter service.
    Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers. .
    Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and attempt to retain
    Proactively drive implementation of service initiatives in the center

    Technical Skills/ Competencies

    People Management
    Coaching and training skills
    Strong communication and Presentation
    Business Management/Financial Management
    Performance Management
    Resource Management
    Cultural and Change Management
    Planning
    PC Skills
    Decision-making skills

    Knowledge, Expertise and Experience
    (Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)
    Essential

    In-depth knowledge of the full Absa Retail product set, Local Business services, and Corporate Business services including Treasury.
    In-depth understanding of the full range of Premier product set, small business services
    An understanding of technical support systems e.g. FCR, BOC, IBOC, Core Pricing & Billing.
    Good understanding of AARAF Risk Policy and Group governance requirements.
    Detailed understanding of Premier Strategy, operating structure and interface with other functions.
    Business Management experience of a distributed channel; circa 3-5 years.
    Experience of managing large teams.
    An understanding of the Personal High Value Clients’ needs in the Kenyan market.
    Basic understanding of investment banking techniques and products
    Understanding of Absa Retail strategy, operating structure and interface with other functions
    Detailed working knowledge of Risk and Credit policies and procedures
    Good understanding of group structure and interfaces with other functions
    Detailed understanding of people policies and procedures
    Up to date knowledge of competitor and market activity in local area
    Graduate or relevant experience to compensate

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Underwriter- General Business-First Assurance Kenya 

Assistant Underwriter-General Business-First Assurance Kenya 

Universal Bankers – Various locations

    Underwriter- General Business-First Assurance Kenya Assistant Underwriter-General Business-First Assurance Kenya Universal Bankers – Various locations

    Job Summary
    To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
    Job Description
    Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Verifying Information: Check different types of information for accuracy and inconsistency | Meeting deadlines: Completes tasks timeously | Claims process: Ensure that the claims process is effectively and efficiently executed as per standard operating procedures

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :