Jobs Kenya

Company Founded: Founded in 1991

  • Premier Relationship Managers CRES Projects Coordinator Facilities Officers Premises Officer

    Premier Relationship Managers CRES Projects Coordinator Facilities Officers Premises Officer

    Job Summary

    Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high quality, relationship oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
    The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

    Job Description
    Main Accountabilities
    Sales And Service

    Proactively target and recruit clients,
    Satisfy clients ongoing financial planning needs identified by self or Account Executive through the sale of appropriate products and services
    Optimise portfolio potential in conjunction with Account Executive, planning/undertaking effective marketing campaigns
    Establish and develop sales opportunities to meet the clients needs, introducing and working in conjunction with  segment specialists
    Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience
    Generate leads and sales by building effective working relationships with branches within catchment areas, Corporate Sector etc.
    Generate referred business by encouraging existing clients to make recommendations

    Business Management

    Ensure that targeted level of business results (i.e. income, costs, client satisfaction and client recruitment) for jobholder’s own portfolio are maintained
    Review portfolio on a regular basis recommending clients
    Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

    Staff  Management       

    Implement and maintain a coaching and training programme for Account Executive(s) including a regular review of selling and service performance Manage and motivate staff recognizing outstanding performance
    Lead and direct staff to achieve business objectives

    Risk and Controls

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Technical Skills and Competencies

    People Management
    Communication and Presentation
    Business awareness Business management
    Performance management
    Resource management
    Relationship management
    Team building
    P C skills
    Planning

    Knowledge, Expertise and Experience

    In-depth knowledge of the full range of Absa Bank Kenya Plc retail product set and service and an overview of corporate and small business services
    In-depth understanding of technical support systems eg BRAINS, WinFos.
    Detailed understanding of the retail network business processes and operating procedures. 
    Thorough knowledge of operating instructions and audit requirements.
    Good understanding of Absa Bank Kenya Plc risk policy
    Awareness of Absa Bank Kenya Plc retail strategy, operating structures and interfaces
    Knowledge of Absa Bank Kenya Plc people policy and procedures
    Understanding of the local competitor market.
    Team leader experience

    Experience:

    Circa 2 years team leader experience
    Record of achievement in a sales and service environment
    Experience of handling customer complaints
    Previous experience of handling operational risk issues
    Previous roles could include
    Personal banker team leader
    Prestige team leader

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

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  • Branch Manager, Mt Kenya Cluster Corporate Credit Manager Branch Manager, Coast Cluster

    Branch Manager, Mt Kenya Cluster Corporate Credit Manager Branch Manager, Coast Cluster

    Bring your possibility to life! Define your career with us
    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
    Job Summary
    To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.

    • To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
    • Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high performance culture amongst the branch team.
    • Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines
     
     
    Job Description
     
     
    Main Accountabilities
    Driving Business Performance
    Time Split: 40%

    Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
    Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:
    o balance sheet growth,
    o sales growth and income contribution,
    o cost performance,
    o credit management,
    o employee satisfaction,
    o customer experience,
    o operational risk and control rigor management
    Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
    Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
    Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
    Understand the local business drivers and issues that have an impact on branch performance.
    Identify business improvement opportunities and make appropriate recommendations to the Regional Manager service initiatives, improvement for existing products and processes, opening or closure of branches

    People Management and Development
    Time Split: 30%

    Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
    Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
    Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
    Maximize performance of the branch team members by identifying and developing their training needs, and ensure coaching or delivery of training takes place.
    Drive employee development and engagement within the branch teams  that results in a high performance climate and culture
    Conduct effective performance management for direct reports
    Monitor and ensure that all Branch Key Performance Indicators are achieved
    Share knowledge experience and best practice with branch team members.
    Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
    Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
    Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
    Acts as escalation point for grievance cases within the branch
    Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

    Compliance Management
    Time Split: 15%

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
    Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
    Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
    Report all incidents within the branch in line with the bank’s incident reporting procedures
    Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
    Signoff all dormant accounts and  seek Regional Manager approval as necessary.
    Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

    Customer Service Management
    Time Split: 15%

    Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
    Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
    Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service
    Ensure branch service excellence through continuous monitoring of service scores and discuss and agree resolution plans with Regional Manager.
    Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

     
    Technical Skills and Competencies

    Leadership, people management, coaching and team building skills
    Strong communication and Presentation
    Excellent relationship building skills – both with internal stakeholders and clients
    Good networking skills, both for internal and external network
    Strong problem solving skills coupled with decision making ability
    Business Acumen/Business Awareness
    Credit appraisal skills
    Credit Risk Management
    Driving Customer Experience
    Operational Risk Management
    Stakeholder Engagement
    External market awareness
    Commercial Effectiveness
    Strong negotiation and influencing skills
    Performance Management
    Resource Management and planning.
    Cultural and Change Management
    PC skills

     
    Knowledge, Expertise and Experience
    Essential

    University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
    At least 5 years  Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
    Business understanding and management experience of Retail / Consumer and Business Segments
    Working knowledge of Branch Operations and Controls
    Demonstrable experience in Customer Service management including complaint management / resolution
    Hands on experience of sales management including leading Direct Sales teams
    People management experience of big teams
    In-depth knowledge of banking products, strategies and structures in Retail,
    Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
    Good working knowledge of people policies and procedures
    Thorough understanding of the banking industry practices and regulations
    Well informed on general economic, political and business environment.
    Up to date knowledge of competitor and market activity in local area
    In-depth understanding of core banking operating IT systems e.g. Flexicube

    Education
    National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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  • Bancassurance Officer-First Assurance Kenya-1 Lead Generator – 2

    Bancassurance Officer-First Assurance Kenya-1 Lead Generator – 2

    Job Summary
    Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
    Job Description

    Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
    Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
    Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
    Customer Experience: To provide service excellence and achieve customer satisfaction

    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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  • Branch Underwriter-First Assurance Kenya (Queensway House) Data Scientist (Absa Headquarters) Parameter Maintenance Analyst

    Branch Underwriter-First Assurance Kenya (Queensway House) Data Scientist (Absa Headquarters) Parameter Maintenance Analyst

    Job Summary
    To deliver entry level actuarial support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
    Job Description
    Administrative and operations support: Provide administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
    Education
    Bachelor’s Degree: Business Management
     

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  • Head of Mission

    Head of Mission

    Job Description:
    SIF is looking to fill a Head of Mission position based in Nairobi, Kenya.
    You will be under the supervision of the DESK Manager, as part of the SIF Mission Team and you will be supervising the Human Resources, Finance Officers, Program Coordinator and Logistic Supervisor. You will be in charge of providing the overall leadership and strategic direction of SIF operations in Kenya and Somalia.
    Your work will consist of:
    Leadership of the Country Programme

    Developing a coherent strategy that contributes to SIF’s global objectives.
    Monitoring the emergency humanitarian situation in the country and advise HQs on the appropriate course of action.
    Assessing and responding to changes in the external environment ensuring these changes are reflected in the country strategy and project plans.

    Programme Development

    Developing SIF’s short and medium term strategy.
    Regularly analysing the context, risks, operational access issues and availability of resources, in relation to the program objectives.
    Addressing the feasibility of SIF’s current proposals and realign them in light of the field assessment findings.

    Representation

    Representing SIF, coordinating and advocating on key issues with local and national authorities, UN agencies, donors and INGOs.
    Managing external communications in collaboration with the HQ’s communication department. Act as the contact person with press and media.
    Maintaining regular communications with HQs using the established procedures.

    Staff Management/Human Resources

    Providing leadership and management to the team.
    Participating/overseeing the recruitment process of national staff.
    Interpreting, developing and applying SIF’s HR policies and terms and conditions, national employment law, consistently and effectively.
    Regularly making performance and management appraisals.

    Logistics

    Overseeing the timely and efficient planning and implementation of procurement and supply of items in line with project needs.
    Ensuring adequate management of warehousing, compounds, transportation, goods in kind and assets according to SIF procedures.

    Safety and Security Management

    Monitoring the security context and act on any deterioration in this that could affect operations.
    Ensuring the updating of the Security plan and produce a weekly security report.

    Administration and Finance

    Overseeing budget preparation and analysis of actual expenditures against the budget.
    Establishing and maintaining SIF field accounting systems.

    Qualifications

    You have a minimum of 5 years in humanitarian work, including previous experiences as Country Director, or Deputy Country Director, or chief of Party with INGOs in similar context.
    You are very experienced in strategic thinking, including identifying, analyzing, problem solving and responding to opportunities and challenges and the ability to translate these into practical plans of action.
    You possess strong leadership skills and a supportive management style of all staff.
    You possess strong communication skills, with excellent written and spoken English.
    You have experience of working within an insecure environment with responsibility for security planning, monitoring and management.
    An understanding and commitment to SIF’s mission and values are necessary.

    Working conditions:

    Starting date : As soon as possible.
    French fixed term contract : 12 months.
    Remuneration according to our salary grid.
    Monthly perdiem.
    Social and medical cover (SIF contributes to 60% of the insurance).
    Guesthouse.
    R&R to your homecountry for your 6 months breaks.
    Leaves every 3 months
    Temporary work procedures and a reinforced sanitary protocol are applied at Secours Islamique France within the effective conditions.

    Secours Islamique France diversity is a wealth;
    We will study every application with required skills for the position.

    Apply via :

    www.aplitrak.com

  • Finance Officer Finance Assistant

    Finance Officer Finance Assistant

    POSITION SUMMARY
    The Finance Officer will provide financial support to Adeso’s programs both in Kenya and Somalia. Based in Nairobi, Kenya, the staff will be a full-time member of the Adeso Team, playing a crucial role in providing finance support for the team. The position holder will principally work with the finance Team on day-to-day basis under the direct supervision of the Finance Coordinator in Nairobi. The Finance Officer is responsible for all aspects of supporting the team in financial management, ensuring compliance with Adeso’s internal policies and procedures as well as donor regulations.
    POSITION PURPOSE
    The main purpose of the position is to provide technical support in the Accounting process through financial reporting and internal control management.
    SPECIFIC ROLES AND RESPONSIBILITIES

    Finance and Accounting
    Provide accounting support to the project and management team while ensuring compliance with internal controls, donor regulations and budget restrictions;
    Record accounting transactions including coding of payment vouchers before making payments and ensure an efficient, proper and transparent financial filing system of all documents (e.g. monthly payment of bills, contracts, rent and local salaries)related to finance are maintained;
    Prepare and examine accounting records, financial statements and other financial reports and ensure accuracy, completeness and conformance to reporting and procedural standards;
    Make sure that proper filing systems are put in place for audit trail. This includes the correct labeling and the arrangement of vouchers into the files showing pre-numbered reference numbers. Responsible that all the files are up to date for good internal controls.
    Assist the Finance Coordinator in collating cash requests and monitor the cash and bank balances to be minimum balances at all times.
    Reconciling Bank, Cash, Advance and Control Accounts in the system for every month for the HQ office before the month end closure
    Plan for cash flow requirements for the project and submit updated cash forecast and monthly cash requests to the project accountant on a timely basis;
    Process and make payments as provided in the approved budget;
    Ensure timely recovery of all advances including travel and mid-month advances and provide monthly update of any outstanding advances to the finance officer;
    Assist with facilitation of internal and external audit procedures as required.
    Review bank reconciliations and ensure they are prepared each month per finance procedures
    Register all expenditures and every transaction in the Microsoft Dynamics according to program and projects budgets, and ensure that reports produced from the accounting system reflect the true position of Adeso financial performance
    Monitor financial performance for all grants and produce reports according to donor reporting requirements
    Facilitate transfer of funds to Field offices and ensure close monitoring of utilization of funds
    Execute other tasks and responsibilities assigned by the Finance Coordinator.

    SKILLS AND QUALIFICATIONS

    Bachelor’s degree in Business Administration supplemented by professional courses in Finance/Accounting or any other related field.
    Two years of progressively responsible work experience at professional level in finance and office administration.
    Good writing and communication skills with supervisory ability.
    Ability to establish harmonious working relations in an international and multicultural environment.
    Good level of spoken and written English.
    Analytical skills and negotiating skills.
    Willingness to travel to remote field locations.
    Ability to work independently and work collaboratively as part of a team in a challenging and a highly fluid environment.
    Demonstrated attentions to detail, ability to follow procedures, meet deadlines and cooperatively with team members are required.
    Basic knowledge in computer applications such as word processing, spreadsheets and power point.
    Ability to live and work in an isolated area in conditions of limited comfort.
    High degree of cultural sensitivity.
    Knowledge of English language and the local working language of the duty station is a requirement.
    Spoken and written Somali is an added advantage.

    go to method of application »

    This is a challenging opportunity for a dedicated and highly motivated professional. If you would like to join this dynamic team, please submit your application to jobs@adesoafrica.org , quoting the position in the email subject matter, by 12th May, 2021Each application should be addressed to HR and include the following:An updated CV with updated contact details: Phone No., Email Address and Skype ID; andAn application letter which should include cover letter, remuneration requirements and contact information for three work-related referees.Applications not including all of the above information will not be reviewed. Only short-listed candidates will be contacted.Adeso is an equal opportunity employer and does not discriminate based on one’s background, beliefs, gender or sexual orientation.

    Apply via :

    jobs@adesoafrica.org

  • Director – Compliance and Legal Executive Assistant to the Managing Director

    Director – Compliance and Legal Executive Assistant to the Managing Director

    Job Summary

    To lead the Country Compliance & Legal function providing strategic direction and focus.
    Responsible for the implementation and maintenance of a fit-for-purpose” operational framework managed to address all elements, which fall under the scope of Compliance and Legal. Ensuring the effective management of regulatory relationships.
    To ensure legal and company secretarial function in country delivers effective control of legal risks and discharges company secretarial functions.
    Lead the Compliance team by coordinating all regulatory compliance activities across the Bank, to ensure Senior Stakeholders are presented with an appropriate view and recommended measures that guarantee the permanent compliance of the Bank with all regulations in place and managing any regulatory compliance risks faced.
    Also oversees that there is good corporate governance in the bank, ensuring that mandates are appropriately applied, executed and duly documented.

    Job Description
    Key Accountabilities

    Risk & Compliance Management  
    Time Split: 50%

    Establish and implement a consistent operating framework for the identification, management, monitoring and reporting of country Compliance risks and issues.
    Responsible for ensuring that the operating framework is  embedded consistently in country to meet internal and statuary requirements.
    Participate in the development of processes, policies and procedures designed to reduce legal risk and/or increase the efficiency of Absa Africa.
    Manage the provision of external support and maintain cost and budgeting discipline in external service purchasing.
    Develop and manage collaborative frameworks and Arrangements with business areas and external law firms for the management of legal work capable of commoditization / out-sourcing.
    Lead and work closely with direct management team, in proposing and ensuring the delivery of agreed compliance activities
    Maintain a leading-edge compliance framework by working closely   with People Function, the Africa Compliance leadership team, Global Compliance counterparts and key stakeholders
    Accountable Executive for the review, challenge and group-wide deployment of Regulatory Compliance policies and standards                 

    Business Management     

    Time Split: 20%
    Participate in the development and implementation of training for business and support areas and for other members of the legal & compliance function on relevant legal & Compliance risk issues.
    Attend business team and relationship management meetings with external legal firms and relevant Compliance Forums & Conferences to enable the role holder to stay abreast of developments in the Regulatory Compliance world.
    Proactively forge relationships with a broad range of business areas and third parties in order to encourage the best quality output and service from the team.
    Act as key advisor to business unit heads during the review of opportunities for the creation of new business categories, acquisitions, disposals or new joint ventures that will have Group wide impact
    Accountable Executive to ensure that regulators are updated on progress relating to the deployment of regulatory initiatives across the Bank.
    Build, maintain and implement a robust financial control and governance framework capable of withstanding high levels of internal and external scrutiny (internal Audit, External Audit, various regulators).
    Own the financial planning cycle for Legal &Compliance and manage all costs in the Unit.

    Advise, Guidance & Reporting    
    Time Split: 15%

    Deliver valued advice and guidance to management on all Compliance issues.
    Deliver an appropriate review mechanism to assess reputational risk before it is assumed.
    Keep the local management team and ARO (African Regional Office)
    Head Compliance and other Executives informed on Compliance matters, which may pose financial or reputational risks for the business.
    Be a key role player in the establishment of the Bank’s appetite for compliance and implement a framework of supporting controls.
    Actively engage across all business lines within the division in terms of compliance risk through various forums and individual meetings in order to ensure benchmarking and sharing best practices in support of the Bank’s control environment.

    People Management     
    Time Split: 15%

    Set challenging and stretching objectives and ensure effective performance management, development and succession planning.
    Inspire and drive high performance in individuals and in the team.
    Act as a role model and drive proactive application of Absa values throughout the team including establishment of common goals and objectives.
    Equip team leaders to deliver a high performance culture.
    Partnering with Exco members and their Executive teams in the design and delivery of their respective Compliance and corporate governance agendas 

    Role Person Specification
    Education and Experience Required

    Graduate with professional qualification and experience (Legal)
    cal/Managerial) experience

    Knowledge & Skills: (Maximum of 6)

    Good knowledge of regulatory requirements and expectations. Sound application of the international agendas and objectives of international regulators, particularly Financial Services Authority
    Qualified Lawyer with strong technical knowledge of or ability to deal with:
    General banking law
    Litigation and legal disputes (including Alternative Dispute Resolution)
    Personal and Corporate Insolvency
    Standard Bank Security Documents
    Standard/common bank lending documents
    Money laundering.
    Business of banking: strategic direction, development of products and services, external business and regulatory environment
    Business ompetencies: innovation and commercial awareness, ability to contribute to development of business strategy
    Technical knowledge of; Data Protection; Advertising regulations; Intellectual property; Receivables financing (factoring); Asset finance; Consumer credit; Bank regulation and compliance; Local regulation of financial services industry; Leasing;
    The above arce relevant areas of expertise, post holder may be expected to combine or develop some of them, No one could be a specialist in all.
    Significant level of experience at senior level and managing senior stakeholders’ relationships

    Competencies: (Maximum of 8 competencies)

    Incisive analytical ability to resolve and minimize legal risk issues and new product legal issues
    Solid knowledge, understanding and application of Regulatory Compliance
    Influencing and negotiating
    Autonomous decision making – ability to take major legal decisions and conduct negotiations for and on behalf of the business
    Ability to design and conduct technical/up skilling programmes
    Good understanding of global standards of best practice and shared changing environment and thrive on change and the need to learn rapidly.

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  • Head of Technology

    Head of Technology

    Overall job purpose
    To coordinate country end-to-end execution of all prioritised, approved strategic technology change initiatives including group technology system enhancements, replacements and other projects through collaborative action of approved, optimised, limited resources.  To provide leadership to country technology strategic direction and advice COO and country leadership on necessary and appropriate technology based on industry and market movements.  Act as the liaison between country and regional/group technology teams.
    Key accountabilities
    Accountability:  Country Technology Leadership and People Management

    Provide oversight and leadership to the in-country Technology team.
    Key advisor to Management on leveraging technology as a key strategic business driver
    Provide continuous people development and mentoring activities to managers and team professionals to achieve excellent business results. Teams include group technology experts, project managers, transformation / change mangers, business analysts, process managers, project assurance officers, systems managers and information analysts.
    Action and drive people management strategy with People Business Partners (PBP) for the area with a focus on talent management, recruitment attraction, resourcing, development, and retention. Communicate the strategy to managers in the country.
    Ensure the development of a high-performing team through embedding formal performance management (PM) and informal strengths based coaching.
    Coach the management team on how to conduct meaningful PM discussions with their direct reports and ensure that they conduct the process effectively.
    Approve training and development needs for Country Technology team. Ensure that   identified training is budgeted and executed.
    Monitor and maintain a succession plan for key roles and management team in the country using the formal Talent Management process for identified talent and approve succession plans for remaining roles.
    Review the outcome of the Talent Review process and approve nominations for the country. Review effectiveness of the formal Talent Management process.
    Action support from the PBP to interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
    Create effective workforce plans and recruitment demand plans for their areas. Determine which projects should be managed by team members and which ones should be contracted out.
    Approve leave requests for direct reports and ensure that they manage the leave planning for their teams effectively.
    Act as escalation point for all grievances raised in the Technology teams.
    Ensure that all poor performance is addressed through the Performance Accelerators (PA) and that continued poor performance is adequately dealt with. Review programme reports to determine effectiveness of interventions.
    Ensure employees are engaged and their efforts are recognised and rewarded.
    Monitor conflict resolution between in-country and regional teams.

    Role/Person specification
    Accountability:  Technology delivery management

    Review and understand the country strategies and medium term plans (MTP) and ensure that new proposals for projects or initiatives are aligned to the elements before approving the proposals.
    Review assessment of future needs for internal clients (though review of their MTP, strategy documents, regular interaction with business units), identify and define additional country projects in support of the overall business goals.
    Prioritise the change portfolio, by reviewing all new business cases against the country strategic priorities and negotiating with seniors in the country to finalise the priority lists.
    Oversee the execution of all projects, programmes and initiatives managed by the business and ensure that all key milestones are reported and risk rated and that outstanding issues or target dates exceeded area appropriately dealt with and escalated to project sponsors only when required.
    Liaise with executives to support key programmes by communicating project intent and obtaining buy-in and resource allocation for delivery of the key components.
    Resolve high-level issues within the Country through providing mitigative actions and driving the implementation of these actions.
    Ensure, for all new project and system change requests, that a thorough risk assessment is conducted to determine the interdependencies between projects and the impact proposed changes may have on seemingly unrelated processes and systems. Review recommendations prepared by the team on how to address these and determine whether the risk and mitigation is adequate or the change should be altered or declined.
    Monitor and prioritise the demand pipeline received from country into Africa Technology (AT): balancing the change requirements from business with stability and requirements from AT
    Technology, Regional teams and in-country stakeholders and investigate relevant systems, processes and procedure improvements
    Ensure quick response to regional requests to acquire designs, cost estimates, quotes and contribute to the business case preparation to access the funds required to enable the country initiatives.
    alignment of programmes.
    Ensure high standards  of Technology services are delivered by managing and monitoring the Technology Service Level Agreement (SLA), interact with Sourcing to acquire quality contracts with third party vendors to support design and development of products to delivery high level of service to business
    Understand over all business dynamics, to provide optimal delivery across the business units and utilise shared services centre. Ensure that the successful end-to-end delivery of technology change within the country through effective service delivery and sector project delivery.

    Education and experience required

    B-degree in (Field                      ) (NQF level no.       )
    (No of years) years (Technical/Managerial) experience

    Knowledge and skills: (Maximum of 6)
    Competencies: (Maximum of 8 competencies)

    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating

    Accountability:  Business and cost management

    Coordinate the efforts of the different teams under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money.
    Approve re-allocation of resources between different areas e.g. allocate headcount or budgets within overall approved resources for the year.
    Contribute to the development of strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
    Monitor departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budget items to the regional CIO/COO for approval.
    Monitor, manage and record country change budget spend within budget.
    Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops , departmental equipment etc.
    Investigate effectiveness of processes and systems in use and make alterations where required while ensuring adherence to global governance requirements.
    Monitor benchmark productivity of country against regional and create measures to improve productivity.
    Agree and manage service offerings and Service Level Agreements in conjunction with internal customers (agree annually and measure on a monthly basis).
    Plan the Technology resource requirements for the country (including people, Capex, Opex, systems and Strategic Investment), negotiate and secure its allocation to the business unit and ensure delivery based on the promised business results.
    Translate business strategy into meaningful operational targets and strategic focus areas for the business unit under management. Ensure that the focus areas are disseminated to all levels in the business unit.
    Action integration of internal supply chain for the business unit. Work with seniors in those areas to improve service delivery for the business unit and ensure maximum utilisation of shared services.

    Accountability: Systems and Process Management

    Manage end-to-end ownership, to ensure that all technology requirements are met for day-to-day systems use, performance and maintenance, enhancements and change projects with adequate service level agreements in place for Country and the Shared Services hub.
    Align business and technology strategy for the country to drive the implementation of requirements stipulated in thestrategy and business needs through facilitating collaborative sessions between business and technology
    Action and deliver country technology architecture in alignment with enterprise architecture and standards
    Manage key Technology project as set out by AT project management methodology to drive business progress andperformance and to determine business requirements
    Plan knowledge sharing through engagement with key global stakeholders and
    Programme manage implementation of major system changes (e.g. Shared Service hub build out)including contracting with internal and external providers.
    Ensure that the team produces quality documents required for systems enhancements including Business Requirement Definition (BRD), Business System Specification inputs (owned by Africa Technology), User Acceptance Test plans ad reports and all other change governance documentation required.
    Ensure that all policies, procedures, standards and governance for the country are adequately documented and published according to Africa Technology standards by assigning responsibility within the team and having coaching sessions with team members to help them understand requirements.
    Ensure services escalation framework is developed and maintained for all Technology services across Country.

    Accountability:  Governance, Control and Risk management

    Action and drive a culture of proactive compliance in the function.
    Conduct root cause analysis, design and implement mitigation plans to ensure business unit is prepared for future disruption in production.
    Ensure the development of programme update reports according to the frequencies determined by the key stakeholders for each programme. Review reports prepared for key initiatives and write the executive summaries for those programmes based on the key risks, issues and milestones. Present the reports to the programme steering committees.
    Review project risk logs to identify high impact high probability items and work with Country Risk & Compliance teams to ensure that adequate risk mitigation and risk acceptance takes place.
    Ensure that the team maintains an adequate log of programme activities and report items to regional team and country OPCO where required.
    Ensure compliance of all programmes, projects and initiatives in the country with programme governance standards(policies, procedures, methods, templates, reporting standards, version control etc) by reviewing samples of programme files prepared in the team on an ad hoc basis. Ensure regular communication of governance requirements to members of the Projects & Change team.
    Ensure adequate reporting mechanisms are in place to track if the benefits defined in Business Cases are realised.
    Ensure that all issues with benefits realisation are escalated to the project sponsors and advise them on how to update business cases to reflect new realities or if programmes need to be stopped due to changed circumstances.
    Ensure quality of project delivery, through conducting occasional formal audits on project documentation and reviewing the project assurance reports prepared in the team.
    Take full accountability for the resolution of issues raised in Management Assurance and Barclays Internal Audit reviews and ensure that a culture of zero tolerance for audit failures is embedded in the department.
    Ensure solutions are delivered and implemented according to original design, allowing for tactical changes according to longer term strategic plans that comply with Barclays policies
    Review technology and information architecture artefacts within the context of the Systems Development Life Cycle(SDLC).
    Act as key contributor for the area’s Risk Management Control Framework.
    Review audit scopes issues/findings logs defined by managers in the team and Barclays Internal Audit or Management
    Assurance prior to audits commencing to ensure adequate attention given to closure within the agreed timelines.
    Approve required compliance attestations and ensure that impacted team members complete their attestations.
    Review and approve Control Self Assessments (CSA) and Risk and Control Assessments (RCA’s) prepared in the function. Complete attestations to testify to the adequacy of controls on request.
    Review the Business Continuity Management (BCM) plan prepared for all processes for adequacy. Ensure required tests of the plan are executed and that all test failures are addressed.
    Oversee the development of Key Technology Risk framework. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
    Action, drive and implement Disaster Recovery (DR) for all aspects to ensure ongoing production and quick turnaround times in cases where there are system down times e.g. Severity 1 and Severity 2 etc.

     
    Education and experience required

    NQF Level 7: Honours/Masters Degree
    An appropriate university degree, with preference for a B Sc., B Sc (Eng), BSc (Computers/IT)
    Project management diploma or Certificate
    Technology degree or advanced certificate
    Minimum of 10 years experience in Group Technology
    Financial Management experience
    Minimum 10-15 years in change and project management
    Minimum 5 years proven people management experience/leading teams
    Minimum of 5 years experience in financial management, Strategic Planning, Governance processes and reporting
    Proven ability to interpret strategy and execute effectively
    Proven experience in managing and delivering on a complex business project Portfolio

    Competencies: (Maximum of 8 competencies)

    Deciding and initiating action
    Persuading and influencing
    Leading and supervising
    Creating and innovating
    Relating and networking
    Coaching and mentoring
    Formulating strategies and concepts
    Applying expertise and technology
    Entrepreneurial and commercial thinking
    Politically astute and aware of the potential impact of wider organizational issues.
     Competencies: (Maximum of 8 competencies)
    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Problem solving and decision making
    Negotiation
    Creating and innovating
    Applying expertise and technology
    Entrepreneurial and commercial thinking
    Politically astute and aware of the potential impact of wider organizational issues

    Knowledge& Skills: (Maximum of 8)

    Leadership capability
    Change management
    Project management and expert knowledge of techniques for planning, monitoring and controlling complex portfolios of change
    Financial management
    Risk management
    Commercial awareness
    Business consulting acumen and management
    Africa Technology expertise application

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Product Manager – Timiza

    Product Manager – Timiza

    Bring your possibility to life! Define your career with us
    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
    Job Summary
    Reporting to Head of Digital Channels  with the responsibility to design and develop product propositions and platforms that deliver holistic solutions to Absa customers and their ecosystems. The role holder shall also be responsible for managing the performance of the products/platforms through its lifecycle ensuring that customer value and ROI are optimized. The role shall interact with partners who are co-innovators in the product development and management process.
    Job Description
    Key Accountabilities

    Execution of Product Roadmap & Strategy – 40%
    Define compelling value propositions within the Virtual Banking space by understanding customers’ needs, pains and gains.
    Develop innovative solutions that will be delivered through digital and/or electronic channels that respond to market needs or identified gaps in the market.
    Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization.
    Management of current product offering to ensure smooth delivery thereof and collection of all related revenues.
    Continuous engagement with strategic alliances and partners to ensure adequate product and process support to drive revenues.
    Continuous propagation of process innovation to maximize competitive advantage.
    Develop and implement product development processes and standards that ensure a consistent superior product proposition to customers.
    Identify and develop product performance metrics to ensure attainment of business case objectives.
    Ensure quality assurance procedures are in place to continually evaluate quality of the customer experience to enhance performance and productivity.
    Share best practice and market intelligence to ensure we deliver a competitive solution.
    Identify, develop, and support execution of acquisition marketing campaigns.
    Anticipate global trends and identify probable impacts on the business and provide direction and solutions
    Build capability to ensure fulfillment of the sales and service functions.
    Product Management & Stakeholder Engagement – 40% 
    Identify and manage internal stakeholders and external partnerships including technology and service vendors, commercial partners and internal support teams to deliver on project deliverables.
    Assemble and manage the project teams.
    Secure and maintain business commitment / involvement from stakeholders and obtain feedback at all stages of the project.
    Analyze feedback from stakeholders and determine way forward.
    Monitor and manage Project progress, project scope and control change.
    Identify strategic and cross functional issues.
    Establish and manage appropriate project Risk, Opportunities, Change and Issue management procedures.
    Forecast and ensure delivery of likely business benefits.
    Manage compliance with Absa project practices and methodologies.
    Ensure the business is prepared for the change, including agreement of acceptance criteria and sign-off.
    Determine readiness of service and obtain sanction to proceed to roll-out
    Review pilot and assess quality of deliverables and controls.
    Ensure the impact of the project on the operational and IT infrastructure is assessed and communicated.
    Ensure the project deliverables are presented to the business within timescales contained in Project plan and within budgets agreed on inception.
    Prepare project reports within specified standards and timescales.
    Manage Project Interdependencies.
    People Management – 20% 
    Foster a positive, prideful work environment with open communications and timely resolution of conflicts.
    Cascade information to the project team, give briefs on assignments and technical explanations.
    Review and assess performance of project team members against plans.
    Discuss and finalize performance development plans and ratings for your direct reports.

    Preferred Education
    University graduate
    Preferred Experience

    At least 3 – 5 years’ experience in product development in a financial services environment
    Detailed understanding of the full range of Absa Africa Retail and Business Banking services and product set
    In-depth understanding of the various mobile banking platforms
    In-depth understanding of Fintechs
    Detailed understanding of Absa Africa Retail business processes and other associated process
    Detailed understanding of Absa Africa risk policy
    Detailed understanding of Absa Africa RBB strategy, operating structure and interfaces with other functions
    Detailed understanding of Absa Africa structure and interfaces e.g. BOS
    Detailed knowledge of Absa Africa People policies and procedures
    Maintain up to date knowledge of competitor and local market activity

    Technical Competencies

    Knowledge and experience in developing and implementing innovative product offerings.
    Knowledge and experience in implementation of digital platforms and solutions end to end
    Strong commercial/ entrepreneurial acumen
    Strong networking skills at a high level
    Highly developed analytical and perceptive skills
    Ability to develop, plan , execute and implement according to corporate and project plan strategies
    Change management
    Team working – building and developing high performance
    Proven people, leadership and negotiation skills.
     A result driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.
    Innovative, with prior experience in product development.
    Strong communication skills both in person and in writing with excellent presentation skills.
    Strong organizational skills
    Enthusiastic attitude and focus on results.
    A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Project Coordinator Terms of Reference for Facilitator of Training of Trainers (TOT) Project Officer Project Assistant

    Project Coordinator Terms of Reference for Facilitator of Training of Trainers (TOT) Project Officer Project Assistant

    Reporting to: National Department Manager, Programmes & Projects.
    General areas of responsibility: The position holder will be responsible for the overall implementation of the ‘Vijana Vuka na Afya’ (VIVA-ITH) and will take lead in providing project management & coordination, relationship building, partnership and networking with key partners to ensure the realisation of VIVA – ITH project objectives.
    In addition, the position holder will oversee the Project Monitoring and Evaluation and ensure adherence to high standards of project management and donor reporting.
    The position holder will work in close cooperation with the Country Office National Department Manager-Programmes and projects, to ensure the effective and efficient implementation of the project while cooperating closely with all other Country Office team coordinators to effectively link project implementation, monitoring & reporting and communication of DSW youth empowerment.
     
    Overall VIVA –ITH Project Management, Coordination & Leadership;

    Coordinate overall project implementation, management, monitoring and supervision in close collaboration with the National Department Manager, Programmes and Projects.
    Lead the preparation, review and periodic revision of detailed country-level implementation plans, monitor and respond to performance and be responsible for driving communication between the partners, stakeholders and Donors.
    Oversight the preparation and execution of VIVA-ITH project costed work plans, conduct project budget expenditure monitoring.
    In collaboration with the National Team Coordinators (Advocacy, Communication, Evaluation & Research) ensure evidence generated from the project counties informs national level advocacy engagements between Non State Actors and decision makers; and participate in national level consultations around relevant policies and strategies.
    Undertake periodic visits to project areas to backstop challenges and ensure project implementation is on course.
    In consultation with the National Department Manager, Programmes and Projects manage all the Communication with the contractors, donors and ensure compliance with contractual requirements.
    Coordinate and lead the preparation of quality and timely project reports in accordance with the contractual and donor requirements.

    Partner Coordination, & Relationship Building;

    Coordinating the project implementing partners, ensuring partner activities are aligned and implemented efficiently and effectively in order to meet targets and deliver value for money.
    Management of Stakeholder relations and engagement – the project works closely with the Directorate of Youth, County Government-department of Health, Youth Enterprise Development Fund (YEDF), National Industrial Training Authority (NITA) in addition to working with the donor and other development partners.
    Lead and oversee partner coordination & communication in the project sites and at national level; participate in stakeholder meetings including the Project Implementation Unit (PIU) and Project Steering Committee (PSC) at the national level and undertake periodic internal project reviews and reflections.
    Maintain donor relationships and ensure efficient and effective communication with all the project funders.

    Budget oversight and Management;

    Provide project budget oversight and track activity implementation.
    Lead the preparation and management of costed work plans for the project.

    Monitoring & Evaluation;

    In conjunction with Trigerrise, participate in the development and implementation of a service provider accreditation system and support the continuos assessment of the technical quality and safety of services for continuos improvement of youth empowermnet programmes.
    In Collaboration with Triggerisse, ensure monthly data generation through the platform & analsyis, tracking and feedback and; ensure this information is well captured in DSW monitoring platfforms for use in DSW overall programming.
    Coordinate the generation and documentation of good practises, lessons and actions for lesson learning and knowledge sharing to profile project outcomes with a special focus on youth empowerment.
    Provide technical support and backstopping for the project Monitoring & Evaluation.
    Coordinate internal DSW (cross departments, offices and teams) and external cooperation and interaction in regard to research and knowledge management issues of Youth Empowerment.

    Team supervision & coordination;

    Provide support supervision for project staff.
    Conduct appraisals, performance reviews and implement professional development plans for Project staff.

    Operational responsibilities;

    Collaborate closely with the relevant partners and departments to ensure seamless processes such as accreditation of suppliers/ facilities, procurements, & reimbursements.
    In collaboration with the National department manager represent DSW overall perspectives and interests to external and internal stakeholders.
    In collaboration with National department manager and the National Team Coordinator, Communications, support DSW engagement with media for visibility and profiling.
    Support the resource mobilisation efforts to ensure continued resourcing of DSW Programmes.
    Any other duties assigned by the supervisor.

    Requirements and Experience;

    Masters’ Degree in Social Sciences, or related field.
    Post graduate training in Project Management, monitoring & evaluation and related fields an added advantage.
    Must have prior working experience of not less than 5 years in an NGO setting, leading and managing complex projects.
    Good understanding of youth and women empowerment and Reproductive health issues.
    Good networking and capacity building skills, good communication skills.
    Hands on project management experience and reporting for international donors.
    Proficiency in Microsoft office.
    Team management abilities.
    Ability to work independently and within a team.
    High level of personal integrity

    go to method of application »

    Use the emails(s) below to apply If interested, please send your application (CV and motivation letter stating your current and expected salary) with the reference “Project Coordinator-VIVA” or “Project Officer-Mombasa” or “Project Officer-Nairobi” or “Project Officer-Kisumu” or  “Project Assistant-VIVA” clearly indicated in the email subject line to: vacancies@dswkenya.orgDeadline for application: 4th May, 2021 COB.Ideal start date: Immediate.Please note that only short listed candidates will be contacted.This position is open to persons who are Kenyan Citizens or those with the right to work in Kenya.Incomplete applications will not be considered.DSW is an equal opportunity employer and does not require applicants to pay money at any stage during the recruitment process.

    Apply via :

    vacancies@dswkenya.org