Jobs Kenya

Company Founded: Founded in 1991

  • Business Development Officer – Bancassurance (Commercial Banking) Business Development Officer – Bancassurance (Commercial Banking)

    Business Development Officer – Bancassurance (Commercial Banking) Business Development Officer – Bancassurance (Commercial Banking)

    Job Summary
    The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Bancassurance strategy in Commercial Banking.

    Responsible to Business Development Manager- Business Banking and CIB with corporate sales, general client management, renewals management, premium collection, and stakeholder engagement. Role will involve enhancing Insurance business development through effective renewals management, ensuring all new business is written via Absa Bancassurance Intermediary Limited (ABIL)and insurance cross sales from CIB clients. To implement sales plans/actions/ promotions and identify sales opportunities. To ensure compliance objectives are adhered to
    Job Description
    Main Accountabilities:
    Business Development – 70%

    Responsible for the achievement of the Commercial Banking revenue targets
    Support the Commercial Banking teams to ensure that insurance business is done on time, and through the Absa Bancassurance Intermediary Limited.
    Support the Commercial banking team and Relationship Managers to ensure that New to Bank insurance requirements are sourced and placed with the approved underwriters, underwriter through the Absa Bancassurance Intermediary Support and work with Trade Finance team to ensure that all Letters of Credit customers are provided with marine cover through ABIL and the same is embedded in the process
    Joint customer visits with RMs to understand insurance needs and tailor customer led
    Attend Commercial Banking sales connect sessions to report on insurance Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
    Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
    Have Sales activations and customer sensitization(quarterly) in partnership with partners to increase uptake and leverage on Bank customers activities to position the same
    Servicing Commercial Banking customers and ensuring the timelines with customers are adhered to
    Monitoring and evaluation business strategies set
    Obtain Approval of all sales related expenses
    Dashboard management with relevant Management Information teams to confirm accuracy of management reports on sales activities
    Quarterly business review meetings with Insurance partners to discuss business activities
    Identifying cross and up sale opportunities and track performance
    Work with the Business Development manager -Business Banking and CIB to ensure strategy deliverables are properly documented and monitored.
    Responsible for call reports on customer visits.
    Ensure all documentation is correctly completed, collected, and submitted as per procedure manuals and Service Level Agreements (SLA’s)
    Work with partners to ensure Commercial Banking customers receive bespoke solutions and service

    Rigor/Compliance – 5%

    Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s
    Ensures review and escalation if required, of Sales administrative issues.
    Responsible for compliance with business procedure manuals
    Ensuring all claims are reported, tracked, and resolved as per Service Level Agreements (SLA’s by operations team
    Ensure compliance with Snap checks process and internal audit

    People Management – 15%

    Managing relationships with Commercial Banking colleagues to drive business
    Dealing with outlets, operations centre to ensure full understanding of the insurance process & procedures
    Motivation of relationship managers through agreed programmes
    Ensure the team is achieving the desired

    Premium Collection and Policy Administration – 10%

    Ensure all premium is collected from all sales as per laid down procedures in accordance with the insurance Act and Service Level Agreements (SLA’s s with partner insurers
    Provide management reports on premium collection status of all sales done on a weekly basis
    Manage all aspects of premium refunds raised by sales teams
    Ensure all premium is receipted as received with partner insurer in liaison with Head office- Bancassurance teams

    Technical Skills/Competencies

    Excellent business development skills and insurance product knowledge
    A learning mind-set to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
    Effective negotiating skills to secure both internal and external support and deal with external service providers
    Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
    Quality, high standards and controls
    Passionate Drive for results
    Service Excellence
    Planning and Organising
    Good understanding of insurance processes
    Accuracy and attention to detail
    Problem Solving skill
    Time Management
    Communication skill
    Important relationships will include Head of ABIL, Business development Manager, ABIL team, customer channels teams, enabling functions, insurance companies and other business partners that include external intermediaries

    Knowledge, Expertise and Experience & Qualifications
    Essential

    A Business-related Degree from a recognized university.
    COP qualification, Diploma in Insurance, LOMA, or progress in ACII qualification
    Exposure to Corporate business and strong relationship management skills
    Knowledge of insurance business (claims management & underwriting), products and processes.
    Presentation skills and expertise in proposals presentation experience
    Exposure to governance, control, and risk management
    Proven ability to effectively work across teams

    Preferred

    Insurance Broker/ Sales experience in dealing with Corporate insurances and relationships

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    Use the link(s) below to apply on company website.  

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  • Data Privacy Specialist Technology Risk & Compliance Specialist

    Data Privacy Specialist Technology Risk & Compliance Specialist

    Job Summary
    Work embedded as a member of squad OR; across multiple squads to produce, test, document and review algorithms & data specific source code that supports the deployment & optimisation of data retrieval, processing, storage and distribution for a business area.
    Job Purpose
    The job holder will be a member of Absa bank Kenya Information Risk Management & Data Privacy Team responsible for implementing the information risk and Data Privacy/Protection programs in Absa bank Kenya. The primary function of the role is to ensure information/Data is protected effectively and consistently with its criticality. Also ensuring that Audit, Regulatory and Governance requirements are realized in the Bank.
    Main accountabilities
    Work with the Absa Kenya IRM team to build an implementation method for the IRM & Data Privacy policies

    Based on the Group design, the method will become the model for implementation across  ARO, to ensure:
    Consistency of approach and interpretation where necessary
    Clear controls on exceptions where requested
    Businesses have clear communications channels for feedback and queries

    Data Privacy Standards Implementation

    Consistent implementation of DP policy, data Standards and Procedures across the businesses.
    Maintain /Report Monthly Risk indicators
    Communications  to  emphasize the importance of Data Privacy
    Implement Absa operating framework for the management and control of  Data Privacy in BAU
    Training and awareness, materials, from general awareness to subject matter experts.
    Publication of guidance on data privacy best practice.
    Data Privacy program Implementation
    Breach escalation.
    Implement and tracking of Data Privacy Training
    Provide Data Protection champions.
    Compilation  and consolidation of Country DP risk profile
    Participating in new projects and products to check data privacy requirements
    Implementation of Logical  Access Management Requirements
    Ensure PIAs are completed for new implementations, changes, projects and new products
    Review PIAs submitted by projects and product teams
    Review of submitted Data Privacy Related Dispensations, waivers and breaches
    Review and maintain a tracker on Data Privacy Related Dispensations, waivers and breaches
    Track country DP requirements implementation in respect of:
    Privacy notices roll out
    Personal Data lifecycle management (collection/creation, use/reuse, processing, storage/archiving & destruction)
    Personal data transfers & Further processing of personal data
    Direct marketing customer consent management
    Privacy related complaints.
    Data/Information security & safeguards.
    Incident Management
    Implementation of completeness and validation controls in systems
    Implementation of required privacy controls within the system/processes/products in line with the PIAs prior to go-live
    Remediation of Data Quality issues/gaps affecting Data Privacy/Protection
    Implementation of approved Data Privacy Retention Schedule
    Execution of Data Subject processes

    Records Management

    Monitor and report on Key Risk Indicators
    Guide the business in classification and categorization of records that contain personal Information
    Be a point of contact and give guidance to the business on Retention of Personal Information.
    Publication of guidance on privacy retention schedule

    Data Leakage Protection

    Ensure the raised Data Leakage alerts that relates to Data Privacy are closed within SLA
    Give advice and guidance to other staff on how to secure and handle Personal Information

    Controls & Risk Assessment                                      

    Carry out Data Privacy reviews in sampled business units
    Facilitate the remediation and closure of all the issues picked regarding information
    Provide the information to create a threat profile.
    Clear controls on exceptions where requested
     Ensure the Businesses have clear communications channels for feedback and queries
    Publication of guidance on IRM best practice.

    Issues and incident Management:

    Log and follow to closure the incidences reported within the business
    Report and escalate the incidences identified as per the DPIMS
    Maintain a data base of remediation issues identified and actions agreed, to ensure consistency of approach and common themes for reporting to ARO IRM team
    Identify remediation activity and agree action plans
    Consistency of approach and interpretation where necessary          
    Ensure the implementation of and the monitoring of the Data Privacy Incident Management Standard within the Business
    Develop an implementation schedule for Business Units where required

    Third Party Management

    Perform due diligence on all new 3rd Parties to ensure a duty of care is provided for data and information assets. 
    Ensure risk is mitigated in accordance with policy and governance, and that regular reviews of risk are provided.
    Track Third party supplier obligations  compliance on Data Privacy
    Review third party contracts for inclusion of DP requirements/schedules.
    Assess possibility of processing without transfer of personal data
    Ensure required exceptions to Binding Corporate  Rules are considered and relevant BCR put in place
    Ensure embedment of Privacy notices

    Policy, Audit & Regulatory translation

    Working with Information Risk Team, understand and enable group policy whilst ensuring local requirements are catered for. 
    Monitor compliance of policy and standards and drive the closure of gaps.
    Communicate risk based policies and minimum standards and escalate approval of exceptions.  
    Use risk management principles to safeguard Data Privacy, and the confidentiality, integrity and availability of information in accordance with the bank’s operating model and risk appetite.
    Be a custodian of Information Management in your locality

    Project  implementation in Kenya:
    Work with line managers and local project teams to:

    Train them in the implementation methodology and their understanding of  Data Privacy policies
    Adapt the methodology to fit the operating model of the local businesses
    Manage their queries – researched and answered promptly, and recorded on a data base
    Monitor their implementation v. plan, sample their deliverables, and challenge as appropriate
    Influence (but not run) new projects and provide steering to fix crucial Data Privacy Issues.
    Ensure that new projects follow the laid down process and Framework. 
    Apply consistent Privacy risk indicators to all projects and identify those with high risk.

    Collaborate with business units:
    To ensure that:

    Each business adopts a consistent approach to policy implementation where necessary
    Their queries are managed  – researched and answered promptly
    Each business submits a monthly progress report in an agreed format, and to an agreed standard of detail.

    Training and Development

    Ensure that the mandatory Awareness Training programme that promotes and embeds a risk and security awareness culture within the business is carried out in each business unit
    Develop training and awareness, materials, from general awareness to subject matter experts
    Ensure each business unit has appointed information Risk Management Champion
    Train the IRM champions on a yearly basis on Privacy Requirements.
    Ensure that New Joiners induction training includes Information Risk awareness.
    Monitoring of LMS  training
    Conduct awareness as requested by units

    Technical skills / Competencies
    Education and Experience Required:

    A degree from a reputable learning institution.
    Professionally Certified (e.g. in CRISC, CISM, CISA) or CISSP or similar certification.
    Accredited in Information Management/Information Sciences of 5 years in Financial Services or related industry.
    4 years experience, preferably in IT Security and Risk management related role.
    Experience fulfilling a consulting role.
    Proven relationship with executive management and communication skills.
    Extensive Microsoft office skills (Word, Excel, PowerPoint, etc.)
    Reasonable understanding of the principles, practices, and techniques related to Information Risk Management.
    Knowledge and understanding of the implications, to Absa, of the laws and regulations associated with Payment Card Industry, Data Security Services (PCI, DSS).
    Knowledge of wider aspects of risk control, operations and processes.
    Detailed understanding of the Risk assessment processes.
    Experience of a consultancy working style (i.e. used to working collaboratively across the business – essential for undertaking the assessment roles)

    Competencies:

    Information Management
    Experience of developing IRM Standards – Basic
    Quality Focus – Competent
    Implementation Management  – Competent
    Influencing – Competent
    Information Security – Expert
    Understanding of compliance requirements relating to records retention – Competent
    Experience of developing communication and training strategies – Competent
    Understanding of records management technologies – Competent
    Planning and organization – Competent
    Problem solving – Competent
    Detailed understanding of the principles, practices, and techniques related to Information Risk Management.
    Technical Security background and experience of working on application developments
    A good understanding of the issues faced with outsourcing to external vendors and experience of conducting vendor assessments.
    Ability to influence senior management in relation to important Risk decisions.
    Proven leadership, relationship management and communication skills

    Knowledge, Expertise and Experience

    Have core information risk management, confidence and a willingness to deliver.
    Good communication skills.
    Highly motivated and able to coordinate multiple activities across various disciplines.
    Experience of working in a financial organization would be beneficial.
    Awareness of operational risk disciplines, key risk indicators relevant to information risk and a business-focused approach to controls is also beneficial.  However deep technical knowledge in any one discipline is not a requirement for this role.
    It is essential that the candidate has a resilient, flexible approach to work, as a pre-requisite for working effectively as part of Barclays Information Management team.
    He or she must be prepared to turn their hand to support other requirements if needed, while ensuring that the core IRM responsibilities are maintained.
    A proactive and hands-on approach is essential to demonstrate that the value that this role and function can add to our organization.

    Education
    Bachelor’s Degree: Information Technology

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Lead Generator

    Lead Generator

    Job Summary
    Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.
    Job Description
    Generate leads: Please contact your People Function business partner | : | : | : | : | : | : | :
    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • CEO First Assurance Kenya

    CEO First Assurance Kenya

    Bring your possibility to life! Define your career with us
    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
    Job Summary
    To develop and implement a functional operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption..
    Job Description

    Managing Others: Take responsibility for the effective management of others | Project Management: Manages the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Ensure that timelines are met: Manage team in such a way that deadlines are met

    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Assistant Relationship Manager

    Assistant Relationship Manager

    Job Summary
    • The primary objective is to support in the maximisation of sustainable Economic Profit derived from a portfolio of Corporate Customers on both individual and aggregate team basis via Customer Service, effective Business Development and Risk Management including controls and governance.
    Job Description
    Main Accountabilities
    Customer: Placing the customer at the centre of our business and in every activity we undertake.
    Time split% :50%

    Develop and maintain own contacts with individuals within Customers’ organization.
    Act as principal point of contact in the Relationship Managers’ absence.
    Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.
    Assist in development of and revision of Customer Relationship Plans.
    Monitor Customer Relationship Plans with the Relationship Manager.
    Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.
    Develop and maintain links with local business community and support Relationship Manager in same activity.
    Participate in business development presentations where appropriate.
    Conduct research to identify potential new customers and maintain a database.
    Arrange and undertake product presentations where appropriate.
    Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.
    Monitor leads and update lead tracking systems.
    Support set up of products from other areas of the Absa Group.
    Attend Corporate Banking team meetings and contribute fully including suggestions on ways to improve customer service.
    Update and maintain proper customer information for efficient customer service.
    Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.

    Quality : Controls & Governance
    Applying our energy,  skills and resources to excellently deliver the best sustainable results.
    Executing with speed, simplicity, reduced bureaucracy and with a level of responsiveness that assures us first mover advantage.
    Time split% : 45%

    Keep product knowledge up to date for products from other areas of the Absa Group.
    Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.
    Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
    Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.
    Use analyzed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.
    Assist with creation of Credit Applications.
    Support the review of facility letters and co-ordinate execution of documentation and drawdown of facilities.
    Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
    Review of refer list and other risk reports.
    Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.
    Help to minimize Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

    Accountability: Self Development and others
    Time split%: 5%

    Identify own strengths and weaknesses in skills and attributes, review self development plans and ensure training and development are accommodated.
    Being receptive to feedback and constantly striving to develop new skills and knowledge.
    Work to enhance the capacity of the organization by getting the best out of people.

    Technical Skills and Competencies
    Required Performance Imperatives.                                                                                                                                                              

    Striving to understand and meet internal and external customer needs.
    Being creative and flexible in overcoming Customers’ problems and complaints
    Owning problems and taking responsibility for solving them.
    Being proactive in selling the Bank’s products.
    Delivering against expectations and on time.
    Focusing on tasks that genuinely add value to the Bank and customers.
    Communicating opportunities to others for achieving result.
    Being efficient without reducing customer service or quality of delivery.
    Being aware of what the competitors are doing and bringing this knowledge back to the bank.
    Dealing with people in a positive and enthusiastic manner.
    Being energetic, resourceful and flexible when dealing with others.
    Acting professionally at all times.
    Getting basic things right first time.
    Working with a strong sense of quality and efficiency.
    Following key processes that are necessary for maintaining standards and quality.
    Having an up to date knowledge of your job.
    Keeping abreast of new developments.
    Constantly pushing yourself to develop skills.
    Being receptive to feedback and coaching.
    Working outside your “ box” and collaborating with others.
    Being an active and constructive member of teams.
    Helping others achieve their objectives.
    Showing pride in the brand and our products.
    Being open and honest.
    Communicating succinctly and directly.
    Having the confidence to voice opinions in front of others.
    Adopting a positive attitude to new ideas.
    Taking the initiative and making suggestions to improve performance.

    Knowledge, Expertise and Experience

    Business Degree 
    Understanding of Banking Products
    Sales & Service Work Experience
    Multicultural experience

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Application Support Analyst

    Application Support Analyst

    Job Summary
    To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.
    Job Description
    Accountability:  Accountability: Service (Applications) Availability
    The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
    Key Activities

    Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
    Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
    Provide holistic support of application availability to Business Users
    Take actions to achieve reductions in frequency and duration of incidents that impact application availability
    Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
    Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels
    Initiate and coordinate actions required to maintain or improve availability of applications
    Act as a coordination point for changes to applications when needed
    Maintain an awareness of technology advancements and best practices that support application availability
    Serve clients with a high level of quality professional service and technical support by telephone, chat, email and in-person while ensuring all daily SLA and KPI metrics are maintained.
    Utilize ServiceNow ticketing tool for management of Incident, Service & Problem items with strong focus on minimal user & business impact and achieving first call resolution.
    Provide First-level technical support and accountability on core infrastructure services such as network connectivity, systems and applications access, Active Directory, Exchange/O365, SharePoint, Enterprise Mobility, VDI (Citrix) and VPN access.
    Access Management – Understand the onboarding & offboarding process to guide the business for logical & physical access and work closely with Access Management team where necessary.
    provide user training to end users on applications and technologies used in the organization, Microsoft Windows and Apple and Android systems.
    Ensure timely resolution or escalation of incidents, and prompt communications of progress to end-users.
    Create and maintain Knowledge Base articles for end-users and Technical team.

    Accountability:  Test Management
    Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management
    Key Activities

    Work closely with Release Analysts
    Review releases and assign appropriate release testing tasks
    Compile and review the Testing Deliverables
    Conduct installation procedure tests
    Participate in functional, performance, and integration testing results
    Coordinate user acceptance testing
    Coordinate back out testing
    Conduct supporting documentation review
    Compile test results
    Conduct release test review
    Coordinate post release testing
    Validate and communicate results of testing activities

    Accountability:  Business Liaison
    Single point of contact for one or more business units to represent IT services.
    Key Activities

    Identify service needs for the Business Units represented to IT
    Escalate Business unit service issues to the Service Manager
    Communicate service status on service issues to the Business Unit
    Assist in SLA negotiation efforts with Business Unit(s)
    Report on quality of services rendered to Business Unit(s)

    Accountability:  Risk Management

    Build relationship with country Technology Risk and Compliance team and provide support wherever required.
    Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
    Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

    Accountability:  People Management

    Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
    By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader.
    Responsible for ensuring own plan is completed within agreed timescales.
    Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

    Education and experience required

    B-degree in Computer science/information Technology or related field
    3 years IT experience in 1st-line Application support.
    ITIL v3/ ITIL4 Certification
    Windows 10 and MAC OS
    Office 2010/2016 and 365
    Exchange, SharePoint, Teams and One-drive
    Mobile OS – Apple IOS and Android
    ServiceNow

    Competencies:

    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Head of Underwriting FAK-General Business

    Head of Underwriting FAK-General Business

    Job Summary
    To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. underwriting methodology, governance and delivery objectives
    Job Description
    Functional management: Set and execute the tactical strategy, plan the resource requirements for the business area, negotiate and secure its allocation and ensure delivery based on the agreed business targets | Operational Excellence: Oversee the design, implementation, maintenance and continuous improvement of operational activities | Business Risk and Compliance Management: Ensure the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite | Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting
    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Server and Services Operations Analyst

    Server and Services Operations Analyst

    Job Summary
    This position is responsible for implementing and supporting of all operations that are involved in the server, storage, backup and Print Services at Absa Bank of Kenya.
    Job Description
    Accountability:  Service (Applications) Availability

    The prime responsibility is for installation and supporting of applications to ensure that Technology can effectively meet service targets in accordance with planned business objectives.
    The accountability has a responsibility to establish requirements for new applications or enhancements to existing applications.

    Key Activities

    Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
    Successfully facilitate delivery of changes to desktops depending on business needs to ensure that desktops and their dependencies are made available for the business.
    Provide holistic support of application availability to Business Users
    Take actions to achieve reductions in frequency and duration of incidents that impact application availability
    Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
    Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels
    Initiate and coordinate actions required to maintain or improve availability of applications
    Act as a coordination point for changes to applications when needed
    Maintain an awareness of technology advancements and best practices that support application availability

    Accountability:  Business Liaison

    Single point of contact for one or more business units to represent IT services.

    Key Activities

    Identify service needs for the Business Units represented to Technology
    Escalate Business unit service issues to the Service Manager
    Communicate service status on service issues to the Business Unit
    Assist in SLA negotiation efforts with Business Unit(s)
    Report on quality of services rendered to Business Unit(s)

    Accountability: Risk Management

    Build relationship with country Technology Risk and Compliance team and provide support wherever required.
    Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
    Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

    Accountability: People Management

    Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
    By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
    Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.
    Motivate team members and ensure that their efforts are recognized.
    Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.

    Education and experience required

    Undergraduate or higher
    3 years IT experience minimum
    An MCP or MCSE 2003 or MCSA 2003 holder has an added advantage

    Knowledge and skills:

    Translate Bus Requirements to Tech Solutions (Solid)
    Negotiation Skills (Solid)
    Strategic Thinking (Solid)
    ITIL – Governance Framework (Solid)
    Communication Skills (Written and Verbal) (Solid)
    Subject matter expertise (Solid)
    Understand the IT service delivery within a corporate environment (Advanced)
    Conceptual thinking skills (Solid)
    Ability to analyze, make decision and initiate act (Solid)

     
    Competencies:

    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating

    Education
    Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Assistant Underwriter-Medical Department

    Assistant Underwriter-Medical Department

    Job Summary
    To deliver junior actuarial support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
    Job Description

    Functional Strategy: Set and cascade the Functional strategy with supporting operating model and ensure resources are in place for its execution
    Operational Excellence: Oversee the design, implementation, maintenance and continuous improvement of operational activities
    Business Risk and Compliance Management: Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite
    Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
    People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
    Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting 

    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Bancassurance Operations Analyst Bancassurance, Claims and Underwriting Manager

    Bancassurance Operations Analyst Bancassurance, Claims and Underwriting Manager

    Job Summary
    The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support in the day to day activities in the Bancassurance Operations department.

    Reporting to the Head of Bancassurance Operations, the role holder will work in the bancassurance team and will be responsible for the daily tasks assigned to him/her. The key objective is to ensure all tasks assigned are efficiently and accurately executed, tracked and resolved as per Service Level Agreements (SLAs), to enable the Bank, through Absa Bank Insurance Agency Limited (ABIAL) deliver on the insurance promise and so become the preferred insurance solution provider.

    The role profile details the main activities expected for this role. However, additional tasks relating to Bancassurance operations may be assigned as and when the business need arises.
    Job Description
    Main accountabilities and approximate time split
    Company – Underwriting, Reconciliation, Claims and customer query/complaint management, MI compilation, Unutilized premium refund management, Declarations, Support in User Acceptance Testing
    50%:

    Ensure all customer cover requests received at Bancassurance Operations are processed and forwarded to the respective insurers within agreed SLAs
    Prepare and send out declaration reports to underwriters and other designated stakeholders within set SLAs
    Maintain and update the existing manual data bases to ensure information held is accurate and availed in a timely manner
    Timely collation of data and processing of unutilized premium refunds
    Communication to stakeholders including branches and customers, on premium refunds where beneficiary details are missing/insufficient
    Timely monthly production and premiums reconciliation for the various underwriters under ABIAL
    Maintenance and timely circulation of the reconciliation issues logs to various stakeholders and follow up for resolution
    Report on a weekly basis the outstanding premiums status – included into the weekly reporting
    Identifying the policies due for various actions per the outstanding premiums tracking procedure and report these to BBIAL underwriters and insurance companies.
    Respond to underwriters on any reconciliation related queries and/or demand notices
    Log claims with the various insurance providers and follow up to closure, ensuring stakeholders are kept updated
    Management of queries and complaints within SLAs
    Support in User acceptance testing when called upon
    Engagements with Underwriters and Bancassurance teams  to ensure seamless process flow and Excellent customer service
    Participating in company CSR and brand building activities in liaison with other departments;

    Risk and Control Rigour: 30%

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
    Understand and manage risks and risk events (incidents) relevant to the role.”
    Ensure management/snap checks are done timeously and any issues escalated
    Risk improvement suggestions

    Customer: 20%

    Ensure adherence to set SLAs (internal and external) while processing customer insurance cover requests and claims
    As an enabler and in liaison with stakeholders, resolve complaints and queries within the set service standards
    Where necessary, ensure timely escalations to minimize on customer impact on missed SLA’s

    Technical Skills/Competencies

    Excellent underwriting skills and insurance product knowledge
    Effective communication and negotiating skills to deal with external service providers and customers
    Passionate drive for results
    Service Excellence
    Planning and Organizing
    Good understanding of insurance processes
    Accuracy and attention to detail
    Problem Solving skills
    Technological understanding (tools – Microsoft Office, etc)
    Time Management
    Resilience and ability to work under pressure

    Knowledge, Expertise and Experience
    Essential

    A Business-Related Degree from a recognized university
    Proven ability to work within and across teams effectively
    Technological understanding (tools – Microsoft Office, etc)
    Exposure to governance, control and risk management

    Additional requirements that would give an added advantage:

    COP qualification/ Diploma in Insurance,
    Knowledge of insurance business (claims management & underwriting), products and processes.
    Operations experience in the bank/insurance industry

    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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