Jobs Kenya

Company Founded: Founded in 1991

  • Admin Officer, Kenya

    Admin Officer, Kenya

    Responsibilities：

    Assist in formulating and implementing administrative policies and procedures, take responsibility for implementation of administration plans;
    Prepare correspondence, reports, presentation materials and other business documents and manage an effective filing system;
    Fixed asset control and record update and handle all office related service providers issue, including arranging general office maintenance / cleaning, purchasing stationery and office supplies, inventory, security system;
    Responsible for travel and accommodation arrangement, visa application and apartment management of Chinese expatriates;
    Prepare and coordinate meetings, conferences, functions, events, training and various company activities and collect Mindray and its partners’ marketing activities materials (words, photos, videos);
    Attendance management：assist in handling entry and exit procedures and document signing including arranging interview candidates to visit if necessary;
    Assist in other ad-hoc tasks as assigned.

    Requirements:

    Bachelor’s degree or above, major in Business or Administration or related discipline is preferred;
    Excellent cross-cultural communication and interpersonal skills, fluent Chinese is a plus;
    Minimum 2 years’ experience in administration, proactive in standardizing and implementing company policy;
    Eager to learn new things and explore yourself.

    Apply via :

    www.linkedin.com

  • Graphic Designer NBFI Senior Sales Dealer

    Graphic Designer NBFI Senior Sales Dealer

    Job Summary
    This role sits within our Marketing and Corporate Relations department and is responsible for developing high quality, creative and effective designs for tactical marketing and communications campaigns. The successful applicant will be responsible for promoting, enhancing and protecting brand integrity in our marketing and communication collateral targeted for both internal and external audiences, by applying creativity within our expansive brand expression.
    Job Description
    Main Accountabilities:

    To develop high quality and creative designs for tactical internal and external marketing and communications campaigns collateral
    To customize campaign toolkits in accordance to existing brand guidelines to suit the intended purpose of the communication
    To promote, enhance and protect brand integrity by strictly following guidelines for all marketing and communication collateral for both internal and external audiences.
    To study, determine requirements, and execute design briefs from marketing teams and products business partners
    Develop illustrations, campaign creatives and designs using software to ensure that final graphics and layouts are visually appealing and on-brand
    Identify, source and manage appropriate images and other model rights as well as other graphic design tools that enhance the visual appeal of our communications

    Knowledge, Skills and Experience:

    Mastery of design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
    Demonstrable graphic designing experience (Creative Agency experience a plus)
    Ability to work within stipulated brand guidelines without compromising
    A strong portfolio of illustrations or other graphics
    A keen eye for aesthetics and details
    Excellent communication skills
    Ability to work methodically and meet deadlines
    Strong organizational skills

    Qualification

    University Degree or diploma in Design, Fine/Creative Arts or related fields 

    Experience

    Minimum of 2 years experience as a graphics designers
    Experience in working within an organization with over 1000 employees

    Education
    Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Executive Assistant to the MD-First Assurance Kenya

    Executive Assistant to the MD-First Assurance Kenya

    Job Summary
    To support the Managing Director in the operational management of the business by providing strategic partnering, operational support, administrative support and managerial functions. Act as a strategic assistant and apply professional knowledge and expertise to support Managing Director in all strategic planning activities. Act as the first point of contact for the Managing Director during their absence. Maintain a high degree of confidentiality at all times and to interact with stakeholders at various levels in order to deliver on the work outputs
    Job Description

    Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
    Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders
    Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production |
    Meeting deadlines: Completes tasks timeously
    Verifying Information: Check different types of information for accuracy and inconsistency

    Education
    Higher Diplomas: Office Administration (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Senior Dealer – Nairobi Region Senior Dealer – Coast Region

    Senior Dealer – Nairobi Region Senior Dealer – Coast Region

    Job Summary
    To implement the Market Sales business strategy according to the Head of Market Sales and the Absa Market Sales Strategy and Policies & Procedures, and in line with Group Values.
    Job Description
    Main Accountabilities and Approximate time split
    Market Sales Dealing – 80%
    Key actions to include:

    Under the guidance of the Head of Market Sales, actively participating in the implementation of the Market Sales Strategy in line with the Absa Market Sales Strategy and Country sales requirements
    Acting as the primary point of contact for both internal (Corporate, Commercial & Retail) and external Market Sales clients, while ensuring regular face-to-face engagement with the respective teams to promote teamwork
    Manage one’s client portfolio, to include:
    Daily contact with clients who have completed the Terms of Business (ToB)
    Regular face-to-face interaction with clients in one’s portfolio
    Regular contact with principle Relationship Manager
    Managing one’s allocated client portfolio and support the team in the management of the other client portfolios where needed
    Under the direction of the head of Market sales achieving a leading position in the chosen products, markets and segments by:

    Spending at least 50% of one’s time meeting with existing and identified new clients
    Giving superior customer service
    Presenting the full Absa product set to clients whilst managing the product portfolio to suit client needs
    Expanding the customer base to financial institutions and investors as is appropriate
    Undertaking customer visits and joint customer visits with Corporate, Commercial and Retail Business Banking
    Actively participating in client events with Absa Capital Economics unit and Corporate, including training and  seminars, and Entertaining clients as permitted under the bank and group compliance policies

    Managing one’s client portfolio to generate strong growth and sustainable returns over the business cycle with special focus on Customer Service and Financial Performance
    Ensure that Counterparty credit limits are not exceeded
    Assisting the head of Market sales in achieving strategic and tactical objectives

    Reporting – 5%
    Key actions to include:

    Providing weekly reporting on client growth, volume and profitability in one’s own portfolio
    Providing detailed Management Information to the head of Market sales on the composition, performance and profitability of the client portfolios on a monthly basis
    Assisting the head of Market sales with any ad-hoc reporting requests

    Personal Development – 5%
    Key actions to include:

    Actively managing one’s own technical and soft skills development in conjunction with the head of Market sales
    Researching, identifying and proposing training solutions for own development to the head of Market sales

    Risk Management – 10%
    Key actions to include:

    Maintaining a strong compliance culture
    Adhering to all the policies and procedures of the bank
    Ensuring that all deals are dealt within dealer limits (market risk limits, counterparty limits, dealer’s mandate)
    Ensuring high quality of service to all clients (reputational risk)

    Risk & Control Objective

    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

    Knowledge, Expertise and Experience
    Essential

    Knowledge of Market products
    Knowledge of Sales Techniques
    Understanding of interest rate and foreign exchange markets
    Understanding of the mathematic of pricing for FX and Money Markets
    Understanding of interest rate risk, foreign exchange risk and credit risk
    Understanding of the policies, procedures and ethical requirements of a Market environment
    Understanding of Market back office operations
    Communication skills
    Strong understanding of the Kenyan and Global Foreign Currency Markets.
    Strong understanding of foreign currency portfolio management.
    Strong product management capabilities.
    Highly developed analytical skills, problem solving and planning abilities
    Communication skills both written and oral.
    Strong numerical and analytical skills for calculation of statistics, figures and targets and understanding of product profit drivers
    Strong team player, innovative- sell new ideas, build and maintain key relationships and with the ability to influence
    Self-motivated and results orientated
    Strong business awareness
    Ability to work under minimal supervision and deliver under tight deadlines
    Excellent Stakeholder management

    Preferred

    Understanding of Risk Management Products across the various asset classes
    Understanding of political and economic activity and the impacts on exchange rates and interest rates
    Understanding of industry, advisory, regulatory and professional bodies
    Knowledge of Absa products and systems that support them, and a good understanding of Absa Group products
    Knowledge of Absa Governance processes

    Experience and Qualification
    Essential

    Bachelor’s Degree

    Preferred

    ACI Dealing Certificate

    Key Issues for the role over the next 12 – 24 months

    Grow number of Customer Dealing through  both new to Bank and Re- Activations
    Aim to maximize value of existing clients
    Assist in the growth the Risk Management Product (RMP) book
    Look for Elephant Deal opportunities

    Mental Demands, Judgement, Initiative
    Most difficult decision that can be taken without referral to the manager:

    All trades up to mandated limits
    Commitments to clients on new products, credit approvals, any other approval inside the dealer mandate

    Participation in change:

    Implements and supports change

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Laboratory Technologist Deputy Finance Officer Deputy Librarian Librarian Deputy Internal Auditor Internal Auditor Chief Internal Auditor

    Laboratory Technologist Deputy Finance Officer Deputy Librarian Librarian Deputy Internal Auditor Internal Auditor Chief Internal Auditor

    GRADE 6/7– ONE (1) POSITION –MSU/ADM/HA/01/21
    Requirements:

    Higher Diploma in Medical Laboratory Science or equivalent from a recognized institution by the Kenya Medical Laboratory Technicians and Technologists Board;
    Bachelor’s degree will be an added advantage;
    Registration Certificate issued by the Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB);
    Valid practicing license from Kenya Medical Laboratory Technicians and Technologists Board;
    At least three (3) years relevant work experience in a busy laboratory;
    Ability to write and review Standard Operating Procedures in an Anatomy/Histology Laboratory;
    A registered member of a relevant professional body;
    Knowledge in ISO15189 standards;
    Candidates with experience in mortuary science will have an added advantage.
    Fulfilled the requirements of Chapter Six of the Constitution of Kenya, 2010.

    go to method of application »

    Each application should be submitted together with an updated Curriculum Vitae giving details of the applicants; age marital status, academic and professional qualifications, working experience, present post and salary, telephone contact, email address names and referees plus copies of the certificate and testimonials.
    Qualified candidates should submit Ten (10) hard copies of the application clearly indicating the reference number of the position applied.
    Any canvassing will lead to automatic disqualification. Applications must be done on or before 4th August, 2021 addressed to:The Deputy Vice-Chancellor
    Administration, Finance and Development
    Maseno University
    P. O. BOX 333 – 40105
    MASENO
    N/B: Only short listed candidates will be contacted. Maseno University is an equal opportunity employer and therefore applicants of all gender, marginalized group and persons living with disability are encouraged to apply. The University does not charge any fee for the recruitment and selection process.

    Interested applicants should visit Maseno University Website; http://www.maseno.ac.ke to view detailed requirements

    Apply via :

  • Communication and Information Management Officer

    Communication and Information Management Officer

    Brief Overview of the Project
    VSF Germany is a member of the ILRI led Consortium that has received funding from the German Federal Ministry for Economic Cooperation and Development (BMZ) to establish One Health Research, Education and Outreach Centre for Africa (OHRECA). The goal of the project is to improve the health of humans, animals and ecosystems through capacity building, strengthening of local, regional and global networks and provision of evidence-based policy advice on One Health in sub-Saharan Africa. The center’s four thematic areas are: control of neglected tropical zoonotic diseases, emerging infectious diseases, food safety and informal markets, and prevention and control of antimicrobial resistance. VSF Germany as partner to ILRI will support the OHRECA project by implementing the project titled “One Health Regional Project to Combat Neglected Tropical Diseases, Antimicrobial Resistance (AMR), Emerging Infectious Diseases (EIDs) and Address Food Safety in Uganda and Kenya for a period of 4 years.
    C. Purpose of the Position
    VSF Germany has in the last five years promoted One Health Approach in its programming through a strategy of integrated collaborative, multi-sectoral and multi-disciplinary One Health projects in the countries of operation through multi-stakeholder partnerships and engagements. The OHRECA project offers VSF Germany an opportunity to reinforce and further expand the scope of the organization’s work on zoonotic neglected tropical diseases (NTDs), antimicrobial resistance (AMR), emerging infectious diseases (EIDs) and food safety to a regional scale. Successful implementation of the project will require effective internal and external communications and information management strategies to disseminate outcomes and impacts of the project through a variety of communication packages. It is against this background that VSF Germany seeks to recruit a qualified Communications and Information Management Officer to manage its communication, visibility and project banding strategies covering Kenya and Uganda to support the realization of One Health Approach as a key thematic area of intervention in the organization under the OHRECA program.
    D. Reporting Lines and Collaboration
    The Communications and Information Management Officer shall working under the direct technical supervision of the Regional Head of Programs, and in close collaboration and cooperation with the OHRECA Project Manager /One Health Specialist, Country Director for Kenya, the Technical Project Manager for Uganda, ILRI Communications Officer responsible and other project team members at the countries and at the regional office; other implementing partners/ stakeholders, contracted consultants and associates including the respective country line ministries at the national and sub-regional levels, professional associations, value chain actors and PhD and Msc fellows associated with the OHRECA project implementation in the countries.
    E. Key Tasks and Responsibilities
    The Communications and Information Management Officer shall be required to perform a wide range of generic tasks specific to the OHRECA Project communications, visibility and branding. Detailed specific tasks shall be elaborated in the Job Description. Generic tasks and responsibilities shall include:

    In collaboration with the ILRI Communications Officer, develop and implement an external and internal communication, visibility and branding scheme / plan for the VSF Germany OHRECA Project,
    Develop and implement a comprehensive plan for coverage of activities and events and provide regular updates on project outcomes and activities to key stakeholders through blog posts, articles, newsletters, success stories, posters and other packages appropriate for a variety of audiences,
    In collaboration with the technical project teams, design and produce appropriate Education, Information and Communication information packages for behavioral change communication in line with the needs of the different project components,
    Support the registration of new projects and regular updating / uploading of projects data in the online projects management system (WebMo) and any other platform available for the OHRECA information /data management for progress trucking.
    Work closely with the ILRI Communications Officer as the link to the different OHRECA Project component leads on all matters relating to communications, visibility and branding,
    Support the technical team in the preparation of periodic project technical narrative reports,
    Support production of knowledge products from the OHRECA project for dissemination,
    Support the planning, and facilitation (moderation) of project stakeholder and planning meetings,
    Plan and implement project specific documentaries for dissemination to stakeholders,
    Maintain a catalogue of project pictures, video clips and other narrations for reporting purposes,
    In collaboration with VSFG PR team, maintain & update online content creation through social media
    Maintain a list of VSFG project staff, media and partner contacts in collaboration with line manager,
    Perform other related duties as required or assigned by the line management

    F. Essential Requirements

    Bachelor’s degree in communications, journalism or related field
    5 years’ experience in communications for development or agriculture
    Experience in developing communication and knowledge management strategies
    Proven ability to communicate research findings, development and extension program outcomes using various media for a variety of audiences
    Excellent communication and writing skills in English
    Expertise in risk assessment and communication in project context
    Experience in developing behaviour change communication plans to reach different audiences
    Ability to facilitate stakeholder meetings and perform effective rapporteuring of the proceedings,
    High level of competency in using a range of web-based and social media tools for communication and information management,
    Knowledge of web design, including use of data management tools e.g. ODK an added advantage
    Knowledge of internal sharing tool such as Share Point, Google Drives etc an advantage

    Other Requirements

    Team player, self-motivated, ability to work with minimum supervision
    Ability to prioritize, problem-solve and meet agreed deadlines
    Understanding of capacity development and adult-learning principles,
    Ability to multi task under tight deadlines,
    Good working knowledge of Microsoft Application Packages relevant to the needs of the project
    Demonstrated ability to transfer knowledge through informal and formal training.
    Strong interpersonal skills and the ability to work in a team.
    Good organizational and time management skills.

    Selection Criteria
    Selection will be based on requirements, competencies and skills outlined above. Shortlisting of candidates will be done on a rolling basis. VSF Germany is an equal opportunity employer. Female candidates are strongly encouraged to apply.

    Interested and only qualified candidates who meet the requirements outlined should send their application to the e-mail address: recruitment@vsfg.org and copied to admin_hr@vsfg.org on or before 30th July 2021 which is the closing date for receiving applications. The application documents should include ONLY the following, all in one document.**Signed cover letter for application (max 1 page)Updated CV of not more than 3 pages and with at least 3 professional referees. Do not submit copies of transcripts, academic degrees, or recommendation letter at this stage as you will provide them up on request only. NB: Canvassing for the position through any means shall lead to automatic disqualification. Female candidates are encouraged to apply.

    Apply via :

    recruitment@vsfg.org

  • Server and Services Computing Specialist

    Server and Services Computing Specialist

    Job Summary
    Technology Infrastructure services department oversees planning, deployment and operation of state-of-the-art infrastructure services that include network, server, storage, backup, and print services that support mission critical services for the Bank.
    The role holder will act as the leader a team of that is composed of technical experts on servers, storage, backup, and print platforms that support business critical financial services for the Bank.
    Job Description
    Main Accountabilities:
    Service Availability
    Key Activities
    Business Liaison
    Key Activities

    Risk Management
    People Management

    Education and experience required
    Knowledge and skills:
    Competencies:

    The prime responsibility is for maintaining the availability and reliability of servers, storage, backup, and print platforms that support business critical financial services for the Bank and ensure that IT can effectively meet service targets in accordance with planned business objectives.
    Responsible for ensuring 99.99% uptime of servers, storage, backup, and print platforms.
    Installing, configuring and maintain servers, storage, backup, and print platforms.
    Accountable for installing, configuring, maintaining, and supporting high-performance, fault-tolerant, scalable servers, storage, backup, and print
    Manage changes impacting the team, effectively minimizing risk and exposure.
    Maintain regular contact with stakeholders during incident and problem resolution
    As a team member of the Server & Storage team, positively impact a high performing continuous improvement culture
    In-depth troubleshooting skills and root cause analysis
    Promote and develop both tactical and strategic ways to drive productivity and efficiency within the core responsibility areas.
    Understand our customers’ needs and pursue the success of our clients, enabling effortless delivery
    Able to interpret global market trends, enabling a competitive edge to drive innovation.
    Stay abreast of industry and operational trends and role players and ensure that the department is well positioned to provide competitive and industry leading services.
    Analyze effectiveness of processes, systems and technologies used in the department and make recommendations for improvements.
    Review performance of the area/unit against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
    Benchmark productivity of the department against industry standards and create measures to improve productivity.
    Single point of contact for one or more business units to represent IT services.
    Identify service needs for the Business Units represented to IT
    Escalate Business unit service issues to the Service Manager
    Communicate service status on service issues to the Business Unit
    Assist in SLA negotiation efforts with Business Unit(s)
    Report on quality of services rendered to Business Unit(s)
    Ensure that all servers, storage, backup, and printers are fully cyber compliant.
    Build relationship with country Technology Risk and Compliance team and provide support wherever required.
    Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
    Test a sample of activities on a weekly, monthly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to.
     Coach the team members on areas for improvement and highlight major failures to the manager of the area
    Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
    Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
    Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
    Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
    Team leader for the server and services team.
    Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved.
    Influence customers, suppliers, partners and peers.
    Positively impact a high performing continuous improvement culture
    Develop a high performing team by embedding formal performance development and informal coaching.
    Encourage frequent knowledge sharing between team members.
    Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
    Establish and maintain a succession plan for the team.
    Approve leave requests for team members and create leave plan to ensure adequate coverage.
    Motivate team members and ensure that their efforts are recognized.

    Requirements

    Bachelor’s degree in ICT related field
    At least four (4) years of experience as a Systems Administrator in a busy institution.
    High Level and practically demonstrable knowledge in Unix/Linux operating systems skills
    High Level and practically demonstrable knowledge in Windows operating systems skills.
    Experience with virtualization tools such as Vmware VSphere, Nutanix HCI
    Desirable to possess the following certifications: MCSE, CCNA and ITIL.
    Certification on Cloud Technologies preferably with AWS Architecture associate certification
    Translate Bus Requirements to technical Solutions (Solid)
    Negotiation Skills (Solid)
    Strategic Thinking (Solid)
    Communication Skills (Written and Verbal) (Solid)
    Subject matter expertise (Solid)
    Understand the IT service delivery within a corporate environment (Advanced)
    Ability to analyze, make decision and initiate act (Solid)
    Resourcefulness and problem-solving aptitude
    Excellent communication skills and high-quality customer service.
    Ability to handle multiple projects in a fast-paced environment Deciding and initiating action
    Learning and researching
    High levels of integrity.
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating

    Education
    Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Universal Bankers – Various locations SME Bankers – Various locations

    Universal Bankers – Various locations SME Bankers – Various locations

    Job Summary
    To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards. The position is on contract terms – 2 Year Fixed term contract.
    Job Description
    Main Accountabilities:
    Business Growth – 60%

    Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
    Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
    Manage portfolio risks in line with banks portfolio appetite.
    Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize on cross-selling and better customer profiling opportunities.
    In conjunction with the branch manager, Industry heads, products, conduct product review and development through constant feedback from the market.
    Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
    Contribute in the development of branch sales strategy.
    Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships.
    Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets.
    Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
    Ensure quality sales and new to bank accounts within your portfolio are promptly funded at customer onboarding.
    Continuously monitor own performance against targets agreed on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
    Operationalize campaigns as required with the Branch Manager and the business.
    Ensure excellent customer experience at all times
    Drive business targets through strict TAT observance and high level service delivery standards.
    Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
    Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.
    Accounts re-streaming should be carried out in line with the Banks policy.
    Together with BM, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.

    Internal Controls & Risk Management – 10%

    Ensure that the Absa bank’s policies and procedures are adhered to at all times when handling different products.
    Ensure adherence to all KYC & AML Processes with regards to new and existing business and that proper documentation is in place.
    Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
    Manage costs within your area of operation.
    Effectively carry out branch snap checks as assigned by the assistant branch manager.
    Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
    Accurate customer information is captured in the core banking system.

    Customer Experience – 20%

    Ensure excellent customer experience is maintained at all times.
    Ensure set TAT in account onboarding and loan processing is achieved at all times.
    Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
    Ensure customer data is up to date at all times
    Ensure branch NPS score are maintained as per the set standards
    In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
    Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off peak periods.

    Capacity Building & People Management – 10%

    In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, team work and effective succession opportunities to ensure maximum productivity.
    Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
    Determine and manage Training Needs Analysis and own succession planning.
    Manage your own leave by working closely with your Line Manager

    Key stakeholders that the position holder will need to liaise/work with to be successful in this role:-
    Internal & External

    All branch staff
    All other Departments
    Other bank staff (Internal customers
    Other Local banks
    Customers (Internal & External)
    CBK
    Kenya Bankers Association
    Kenya Revenue Authority
    Service providers

    Decisions the position holder is empowered to make:

    Verification of KYC Documents /identification.

    Work Cycle and Impact:

    Submission of daily performance reports to the branch manager.
    Review of unfunded accounts within portfolio.
    Review and recovery of delinquency accounts.

    Ideal Job Competencies
    Technical Competencies

    Technology Skills – Knowledge of computerized banking applications and spreadsheets
    Conceptual and Analytical Skills – Ability to quickly grasp and understand systems and keen to details
    Risk Management –  Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank 
    Compliance and Regulatory Framework – Top nick understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KBA, KRA etc 
    Basic credit skills – Good knowledge of personal and business credit underwriting and portfolio management 
    Audit Standards and Legislation – Good knowledge of International Accounting and Audit Standards, and Legislation
    Knowledge of Banking and Business Operations – Well rounded knowledge of all the Banks products, operations and processed and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

    Behavioral and Cognitive competencies

    Results and achievement oriented – Strives to achieve results, enjoys measuring others, being measured and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined system and processes
    Leadership and management skills – Ability to strive for growth through performance, nurture and grow talent for self. Capability to mentor and manage changes. Self-empowerment to enable development of open communication. Teamwork and trust that are needed to support performance and customer service oriented culture 
    Communication and interpersonal skills – Well-developed oral and report-writing skill, ability to work with others. Effectively communicate with and manage customer expectations (Internal/external), and other stakeholders who impact on performance. 
    Negotiation and Selling skills – Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offering to grow customer numbers/value and product uptake 
    Human Resource Management skills – Basic leadership skills, team building and ability to train, develop, lead and work with highly motivated teams 
    Personal ethics – Must be honest, fair, just but firm with self, and of high integrity 
    Relationship management – Managing client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet
    Conscious of bank’s reputation – Protect and enhance the banks reputation 

    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Driving School Instructor

    Driving School Instructor

    Keroka Technical Training Institute seeks to recruit interested, dedicated and qualified candidates to fill the following posts.
    MINIMUM REQUIREMENTS

    Kenya Certificate of Secondary Education mean grade D (Plain) and above
    Artisan Certificate in Motor Vehicle Mechanics
    Must have a valid Driving license with classes A,B,C, and any other an added advantage
    Must have a valid Instructors’ Certificate from an NTSA
    Must have a valid Driving Instructors’ License
    Must have a valid health Certificate as per the NTSA guidelines
    Minimum 3 years experience as a driving instructor
    First Aid Certificate Course lasting not less than one (1) week from a recognized institution.
    Has shown unquestionable integrity
    Meet requirements of Chapter six of the Constitution.
    Certificate of Good Conduct

    Duties and Responsibilities

    Develop schemes of work and lesson plans
    Train trainees on motor vehicle operations
    Provide practical driving lessons on the road
    Monitor trainees learning activities
    Instruct trainees on the basic operations of the vehicle, defensive driving techniques and vehicle maintenance.
    Assess trainees class work and driving abilities
    Ensure safety and security in work place
    Guide on the registration of trainees of driving school
    Ensure compliance of training requirements
    Perform any other duties as may be assigned by Principal

    Qualified and interested candidates who meet the above criteria should send their applications, CV, copies of relevant Academic and Professional
    Certificates and testimonials to the undersigned on or before 30th June, 2021.
    Only shortlisted candidates will be contacted
     THE PRINCIPAL
    KEROKA TECHNICAL TRAINING INSTITUTE,
    P.O.BOX 440-40202 KEROKANote: The Institution is an equal opportunity employer. FOR FURTHER

    Apply via :

  • Products and Digital Channels Manager, Bancassurance

    Products and Digital Channels Manager, Bancassurance

    Job Summary

    The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to drive the digitization agenda for the business and co-ordinate insurance products within the Absa Bancassurance intermediary limited.
    The digital management aspect covers the delivery of the system as per the business requirements document.
    Use of different channels and data analysis to drive insurance
    The job holder also drives sales in collaboration with the Telemarketing Unit

    Job Description
    Main Accountabilities:
    Bancassurance system delivery – 20%

    Tracking the business requirements listed on the Business requirement documents are delivered.
    Ensure system customer journeys are effective
    Business representative in the daily stand up system calls.
    Ensure the business requirements are well articulated.
    Offer Support on system related queries to stakeholders.
    Offer continues trainings to relevant stakeholders on system usage.
    Work closely with project team to ensure business timelines are not at risk and escalation of any timelines shortfall in advance.

    Products Management Role – 30%
    The deliverables for Product Management include:-

    Bancassurance products representation in the product approval committee.
    Point of contact for insurance products amendments.
    Updating bancassurance procedure manuals.
    Managing all communications that emanate from product campaigns.
    Engage underwriters for product specifications for distribution.
    Positioning products to bank segments.
    Organizing for trainings on product
    Tracking products uptake by the bank customers to enable driving of customer centric solutions.
    Mining the existing data for targeted marketing.
    Conducting market survey to get intelligence of what competition is offering.
    Products set up in the bancassurance system.
    Use of data analytics to drive consumption of relevant solutions.

    Data Stewardship:

    Provision of subject matter expert support to the data owner and performance of tasks assigned by the data owner.
    Identifying Authoritative sources of all owned data elements
    Ensuring that critical data elements are identified, defined in the central business glossary, this is reviewed annually.
    Implementing data quality measurement and reporting.
    Performing root cause analysis of data issues and remediating data issues according to agreed priorities and plans
    Implementing adequate data controls on the risk data aggregation processes to identify, communicate and remediate issues relating to accuracy, precision, completeness, and timeliness.

    Telemarketing – 30%

    Call backs on interested customers on insurance solutions
    Disseminating insurance using telemarketing unit
    Monitoring and evaluation of calls made and insurance penetration levels.
    Delivery of substantive revenues using telemarketing
    Training and developing scripts to be used in telemarketing space.
    Use of data analysis to position right solutions

    Rigor/Compliance – 10%

    Ensure TCF regulations are observed while attending to customers.
    Ensure all premiums are collected within the Telemarketing space.

    People Management – 10%

    Monitoring of performance of the sales team.
    Participate in interviews to ensure vacant roles are filled promptly with the appropriate candidate(s).

    Preferred Education

    A Business-related Degree from a recognized university.
    Knowledge of insurance business, products and processes. Minimum 5 years insurance experience in Underwriting/Operations (Claims and Business retention)
    Diploma in Insurance (CII/AIIK) and or continuing in ACII Papers.
    Program office and/or project management experience
    Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
    Exposure to governance, control and risk management
    Proven ability to effectively work across teams
    Ability to effectively work across teams

    Preferred Experience

    Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks

    Knowledge and Skills

    A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
    Effective negotiating skills to secure both internal and external resources and deal with external service providers
    Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
    Insurance Service Excellence
    Good understanding / Implementation of end to end insurance processes
    Basic understanding and support of project management principles
    Ability to prepare and interpret management/production reports.

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com