Company Founded: Founded in 1991

  • SME Relationship Manager 

SME Business Development Manager

    SME Relationship Manager SME Business Development Manager

    Job Summary

    To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
    The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

    Job Description
    Sales and Service

    Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).Consult customer owners/managers on financial/credit issues and general business practice/ideas.
    Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
    Deal with, and find resolutions for, customer complaints.
    Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
    Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
    Monitor and ensure adherence to risk service standards.

    Business Management

    Research, create and follow up on a target list for potential new business.
    Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
    Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit).
    Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
    Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
    Adhere to procedures and guidelines within the BB RMCD.

    Staff Management

    Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
    Manage own leave plan.
    Offer support as per business request.

    Risk & Control Objective

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Technical skills / Competencies

    Delivering results and meeting customer expectations.
    Managing relationships
    Personal organization and Self development
    Adaptability
    Team work

    Skills required to undertake the role:

    Relationship skills
    Risk skills
    General Corporate skills
    Leadership and team skills
    Product skills

    Knowledge of the bank’s products, services and policies required to undertake the role:
    The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Digital Campaigns Manager

    Digital Campaigns Manager

    Job Summary
    To provide specialist advice & support in order to elicit, analyse, digital processes, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).
    Job Description
    Job Brief
    Champion the use of digital technology and strategies to grow the brand, enhance customer Centric experiences, drive product uptake and grow the customer base.
    Key Responsibilities:

    Collaborate with the bank’s digital agency and other vendor partners in actualizing digital strategies and plans.
    Strategize, build, and maintain the bank’s social media usage, with a focus on customer service, brand growth and loyalty as well as monetization of fans/followers.
    Optimize the bank’s online presence
    Partner with product, CDO, innovation & technology teams to deliver customer-centric digital experiences that drive income growth.
    Data-led marketing by sending highly targeted and compelling marketing campaigns that are tightly focused on a group of individuals and their needs.
    Utilization of marketing automation tools to; Create cross sell and up-sell opportunities in a personalized and non-intrusive manner to increase share of wallet, celebrate anniversaries to build loyalty and onboard all NTB customers
    Ensure effective leads management both from offline (e.g., branch) and online (website and USSD) to drive the customer base and portfolio growth.
    Deliver 360 campaigns that are over and above Digital, through collaboration with business and relevant vendors
    Plan, execute, and measure digital experiments and conversion tests to help the Bank anticipate customer needs and adopt new digital marketing approaches.
    Evaluate emerging digital technologies. Provide thought leadership and perspective for adoption where appropriate.

     
    Required Skills:

    Exceptional communication and organizational skills
    Ability to manage multiple projects in a fast-paced, deadline-driven environment
    Proven ability to build consensus and work effectively within a cross-departmental team
    At least 4 years’ experience in online marketing and campaigns management
    A bachelor’s degree in any field will be an added advantage
    Professional education in Marketing or Journalism will be an added advantage
    Passion, Integrity and Energy.

    Expectations from role holder:

    Speed
    Agility
    Diligence (follow through)

    Education
    Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Universal Banker/SME Banker

    Universal Banker/SME Banker

    Job Summary

    To provide excellent customer experience, deliver exceptional branch business growth and profitability.
    To observe compliance & control requirements, keeping high level of bank standards

    Job Description
    Business Growth – 60%

    Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
    Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
    Manage portfolio risks in line with banks portfolio appetite.
    Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize on cross-selling and better customer profiling opportunities.
    In conjunction with the branch manager, Industry heads, products, conduct product review and development through constant feedback from the market.
    Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
    Contribute in the development of branch sales strategy.  Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships.
    Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets.
    Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
    Ensure quality sales and new to bank accounts within your portfolio are promptly funded at customer onboarding.
    Continuously monitor own performance against targets agreed on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
    Operationalize campaigns as required with the Branch Manager and the business.
    Ensure excellent customer experience at all times
    Drive business targets through strict TAT observance and high level service delivery standards.
    Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
    Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.
    Accounts re-streaming should be carried out in line with the Banks policy.
    Together with BM, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.

    Internal Controls & Risk Management Time split 10%

    Ensure that the Absa bank’s policies and procedures are adhered to at all times when handling different products.
    Ensure adherence to all KYC & AML Processes with regards to new and existing business and that proper documentation is in place.
    Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
    Manage costs within your area of operation.
    Effectively carry out branch snap checks as assigned by the assistant branch manager.
    Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
    Accurate customer information is captured in the core banking system.

    Customer Experience Time split 20%

    Ensure excellent customer experience is maintained at all times.
    Ensure set TAT in account onboarding and loan processing is achieved at all times.
    Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
    Ensure customer data is up to date at all times
    Ensure branch NPS score are maintained as per the set standards
    In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
    Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off peak periods.

    Capacity Building & People Management 10%

    In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, team work and effective succession opportunities to ensure maximum productivity.
    Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
    Determine and manage Training Needs Analysis and own succession planning.
    Manage your own leave by working closely with your Line Manager

    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Head of Markets East Africa 

Legal Intern 2 

Legal Intern I

    Head of Markets East Africa Legal Intern 2 Legal Intern I

    Job Summary
    Regional and country (large strategic) leadership of the Global Markets franchise, which is a key strategic growth vector for CIB. Accountable for driving the Global Markets strategy at a Global, Regional and Local country level in alignment with the Global, Regional CIB, and Country strategies. Play a key executive management role at a regional and country level by serving as a formal member of various governance committees as required to satisfy relevant reputational, societal and regulatory requirements. Leadership of regional and in-country Market’s and country management teams.
    Interact with Global bodies (ACI, Basel Committee, CLS, Sophisticated International clients, Strategic Regulatory Offices (Central Banks, Department of Finance, Stock Exchanges, Clearing houses etc.) and Industry Forums (Banking Associations). Size and complexity of the business aside; their leadership, ambassadorial and brand ambassador roles are critical in managing conduct and reputational risk. These roles are often deemed ‘Material Risk Taker’ in nature by the regulator and seen as senior roles within the Bank and Industry.  They often provide input or present to boards or regulatory bodies on systemically important information, for the industry, where strategic macro decisions are made.
    Job Description

    Accountability: Strategy development and execution
    Sets Market’s strategic priorities, growth initiatives and business objectives at a regional and country level in line with Regional CIB, Global Markets and Country strategic imperatives to ensure that the footprint is grown in the correct manner.
    Be a senior stakeholder and voice within the Regional business committees ensuring the right focus is achieved and priorities are clearly understood and supported for Markets in your region.
    As a regular attendee of the Country MBR for the region provide support to the Country MDs and local Head of Markets objectives in country while owning escalating issues highlighted to the ARO Head of Markets.    
    Drive and manage revenue growth and mix, cost reduction, productivity improvement, investment strategy and asset utilization for Markets at a regional and country level.
    Translate Client and Sector strategic priorities into strategic and tactical plans for Markets distribution.
    Direct country and regional teams to implement Markets strategic and tactical plans.
    Ensure that the regional and local Markets product offering is well positioned to provide competitive, profitable and value building products and services in line with client expectations through continuous innovation, industry benchmarking and alignment to best practices;
    Scan the external market landscape for opportunities and review recommendations based on thorough research and analysis of different sectors, industries and companies, in order to set distribution and price targets.
    Formalize sales and trading performance targets for the short to medium -term at a regional and country level, including return on investments, capital utilization, cost performance, risk, compliance, governance, employee satisfaction and customer experience requirements.
    Actively work to optimize the deployment of capital against initiatives and projects that are likely to bring the best return on investment.
    Develop and implement timely corrective actions with respect to regional goals, business, and financial plans to mitigate risks, emanating from threats and opportunities arising from internal and/or external environmental changes.
    Driving Sovereign risk, Credit and Market risk limits reviews as well as country risk reviews for local and regional markets within their ambit, aligning with the ARO Head of Markets and collaborating closely with respective Product verticals to support STP and MTP ambitions for the business. 
    Fully own return metric for both Country and regional Markets businesses, seeking to consistently bench mark internally and externally. Optimizing returns on Risk weighted Assets and driving an optimal cost income ratio.
    Working with the Markets Treasurer seek to optimizing capital and funding for the business in order to optimize returns and minimize Markets funding costs
    Drive a holistic approach to liquidity and funding seeking to develop alternative funding source to optimize the cost of funding for the regional and country business while lowering the drag on returns.
    Work with the Head Office or Primary product/vertical owners to ensure effective embedment of the target operating model within the region. Drive the growth and development of the Markets product lines into country and robust links in the respective product verticals
    Ensure the full deployment of the enablement functions and structures across the region
    Ensure full alignment in the region to the sales vertical working closely with the Head of Sales and structuring, ARO Head of Markets and ARO Management team
    Support the Non-present country strategy and business for their region developing relationships with key local stakeholders, regulators and clients. Supporting the execution of the strategy engaging and collaborating with the ARO Head of Markets and Head of NPC as well as the relevant product verticals.
    Manage sizeable Credit and Market Risk exposures and often account for between 10-30% of the total entities Balance Sheet.
    Accountability: Internal and external stakeholder management
    Establish and maintain networks of external client and stakeholder relationships in order to proactively identify opportunities to grow the business and acquire new clients.
    Act as a senior client sponsor on selected deals and as the face of Global Markets to key clients, industry bodies, regulators and governments at a country and regional level.
    Collaborate with country, regional and CIB stakeholders to create synergies and leverage off-other distribution channels with the aim of growing the CIB franchise.
    Collaborate with various industry leaders to influence trends in the marketplace.
    Effectively communicate developments within areas of activity to all relevant internal and external stakeholders.
    Develop and maintain effective working relationships with internal (incl. Product and Coverage) and external business partners and service providers for seamless delivery.
    Interact with Global bodies (ACI, Basel Committee, CLS, Sophisticated International clients, Strategic Regulatory Offices (Central Banks, Department of Finance, Stock Exchanges, Clearing houses etc.) and Industry Forums (Banking Associations). Size and complexity of the business aside; their leadership, ambassadorial and brand ambassador roles are critical in managing conduct and reputational risk. These roles are often deemed ‘Material Risk Taker’ in nature by the regulator and seen as senior roles within the Bank and Industry.
    Interact with media and other reporting bodies (exchanges).
    The role holder needs to be the voice of the local Markets business amongst key regulators and industry forums while guiding and ensuring other Heads of Markets in their region do the same
    The role holder must be the centre of excellence in the region and guide to the Markets Teams in the region providing consistent support around key regulatory matters and issues as a point of reference and escalation with further escalation to the ARO Head of Markets and Group Head of Markets.   
    Ensure a detailed understanding of local regulators standards, rules, and guidelines by the Head of Markets in the Regional Head of Markets purview with full ownership by the individual Heads of Markets of their regulatory landscape.
    Accountability: Financial and Resource Management
    Ensure that capital is managed as a resource and desired returns on capital are achieved.
    Actively work to optimize the deployment of capital against initiatives and projects that are likely to bring the best return on investment.
    In consultation with relevant stakeholders (CIB, Region, Global Markets, Sector, Country), drive the annual planning and review of MTP, STP and Revised Annual Forecast (RAF) budgets for the region, including the setting of MTP and STP Financial targets and standards and related measures and anticipated financial cost targets.
    Monitor annual resource utilization and implement strategies to improve the efficient allocation and utilization of resources at a regional level.
    Ensure accurate and timely financial reporting in terms of the annual calendar including tracking Markets MIS on an ongoing basis.
    Implement effective corrective measures to ensure financial control and address negative budgetary variances.
    Based on proposals brought by leaders in CIB, review opportunities for investment or disinvestment of resources and make capital allocation decisions within mandate.
    Drive the effective identification, funding and resourcing of new change initiatives within the country/region.
    Accountability: Governance 
    Safeguard the integrity and reputation of the bank by ensuring that Markets business lines operate within legal and regulatory requirements.
    Scan the environment to understand future challenges in terms of regulatory changes, changes in law etc. which will impact the sector and ensure timely escalation to functional leaders and stakeholders to ensure the business is positioned to deal with the expected changes.
    Determine action plans to effectively reduce and manage risk issues related to Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk. Actively drive the completion of actions and review the issue assurance testing conducted on all closed items.
    Interact with the different risk management specialist areas to ensure an understanding of the requirements and that functional policies and processes incorporate all the necessary elements.
    Ensure appropriate escalation and resolutions of all audit and regulatory finds with a full view of all related issues across the region. Monitor timely actions taken to avoid all overdue items across the region.
    Ensure timely and proactive escalations to the ARO Head of Markets and appropriate notification and escalation to local and regional CIB regulator steercos of identified or potential regulator issues or findings.
    Build Relationships with Regulators and identify any areas for improvement.
    Provide supervisory oversight to ensure rules (codes of conduct, circulars, legislation, etc.) of exchanges, regulators and global bodies of best practice are adhered to with the assistance of the Front Office Risk and Control Group. 
    Accountability Country and Regional leadership
    Many products carry term risks into the future post trade execution; these Regulatory, Credit, Market, Operational, Reputational and conduct risk require specialist skills to be managed through sufficient redundancy of employments and minimizing key-man risks.

    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Business Manager – Customer Network

    Business Manager – Customer Network

    Job Summary

    Preparation & presentation of reports/briefs on a very broad range of issues, often complex/in large volumes, from a wide range of internal/external sources both structured and ad hoc
    Identify and have delivered in simple format critical business management information across the key areas: Shareholders, customers, community & employees. (Inclusive of MI presentation packs for the Customer Network Director)
    Excellent Knowledge and coordination of all key functions of the customer network and their roles towards the achievement of business objectives
    Exercising considerable initiative and a high degree of social skills dealing with the full range of people in many varying situations representing the Bank’s image in high profile situations
    Provide continuous improvement of all key outputs, ensuring reporting generates effective performance conversations
    Compiling Business Performance MI and Business Management adhoc MI – necessary for driving individual, team and business performance across corporate business.
    Reviewing business and systems processes for business management improvement, minimizing income leakages and operational risks with recommendations and action plans.

    Job Description
    MANAGEMENT  SUPPORT       -60%                                                                              

    Liaise with management and staff as required regarding a wide range of ongoing matters which must be reported on.
    Undertake research of detailed information on a wide variety of internal/external matters Jobholder is given only a general brief and must produce detailed reports, summaries etc. deciding on relevant information to be included.
    Closely track key change initiatives, ensuring that benefits are fully realised and delivered within agreed timelines and PIRs undertaken to ensure benefits are realized.
    Undertake a wide variety of administrative duties, such as maintaining budget figures, expenses etc.
    To develop and maintain robust, relevant, timely and effective MI, at times adhoc and urgent to drive the corporate business and enhance business performance in conjunction with Business Performance and Analytics team
    To support product managers in designing and/or managing business processes to minimize income leakages
    To support process improvement, managing and monitoring business financial operational processes and assigned business projects

    PERFORMANCE MANAGEMENT  -20% 

    Act as subject matter expert in supporting the cluster management team with analytics that help manage businesses effectively.
    Monitor competitor activity and gather deep understanding of market benchmarks
    Support establish new ways of working that would reduce delivery time and introduced a fresh culture of Agile development to meet the expectations of a rapidly developing market place and highly demanding customer base
    Assess management information and provide support in determining specific branch by branch performance targets at appropriate levels.
    As part of project delivery, maintain on-going dialogue with front line teams and leadership in support departments to identify strategic opportunities and shape the business’ strategic agenda
    Create and execute performance templates that support a coherent reporting framework of business periodic and Adhoc MI.
    To analyse and provide individual and team performance data necessary for objective performance goal setting that drives business performance in conjunction with Business Performance and Analytics team
     To analyse and provide monthly detailed analysis of actual achievements against PD targets both at individual and team levels in conjunction with Business Performance and Analytics team
     To assist in the compilation of the monthly Business Performance Dash Boards and League Tables.
    Coordinate and prepare business decks required by CND in engagement with various teams and stakeholders.
    To assist in coaching team members on how individual and team PD targets are measured reflecting on their feedback for process improvement.
     To review and Identify value adding performance initiatives in conjunction with wider team members

      RISK & CONTROL -10%

    Embed Reputation Risk principles across the team with core focus on the Control element (5 C’s)
    Control and manage the risk profile for the Customer Network
    Ensure any red flags arising from previous or current audits/reviews are escalated/ highlighted to the Customer Network Director.
    Highlight top 5 customer complaints related to customer Network on a monthly

    TEAM SUPPORT   -10%    

     Pull together as a member of a dynamic and ambitious Customer Network team to ensure all activities and tasks are covered and well planned.                          

    KNOWLEDGE AND SKILLS    

    Excellent planning and organization skills.
    Excellent Knowledge of all key functions of the business and their role towards the achievement of Customer Network business objectives
    Excellent Analytical Skills
    Able to keep all matters concerning Customer Network office highly confidential
    Thoroughness; Quality Conscious
    High level of initiative and resourcefulness in obtaining and analyzing management information
    High degree of Microsoft Office Applications and keyboard skills, accuracy, and speed
    Significant social skills and initiative to deal with the variety of people and situations
    Excellent Communications skills both verbal and written
    Has worked in a financial institution and has previously supported a Director in a one-to-one capacity
    Sufficient business and financial knowledge; and project management.
    Ability to work under time constraints and stress situations.
    A keen eye for detail, quality conscious and has a strong sense of responsibility and ownership

    PREFERRED EXPERIENCE 

    A detailed understanding of services/procedures of work area to enable appropriate referral/resolution of customers’/users’ queries
    Very good understanding of the Manager’s/team preferred style
    A good understanding of the Bank’s general policies and procedures
    Understanding of the use of equipment, filing procedures
    Thorough knowledge of the Bank structure and activities
    A detailed understanding of the role, objectives and responsibilities of the Manager being supported

    Education

    Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Claims Consultant

    Claims Consultant

    Bring your possibility to life! Define your career with us
    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
    Job Summary

    Ensure that all Claims & Underwriting activities and duties are carried out in full compliance with regulatory requirements.
    Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
    • Understand and manage risks and risk events (incidents) relevant to the role.

    Job Description

    Ensure prompt registration and acknowledgement of new claims
    Evaluate and settle claims, to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
    Confer with legal counsel on claims requiring litigation
    Liaise with external service providers to assess risk e.g., claim investigators, medical doctors, assessors etc
    Verify and analyse data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
    Maintain updated group risk and claims register and associated files & records as per Information Risk Management guidelines.
    Payment of claims within the set service levels in service benchmarks and Service Level Agreements.
    Prepare and compile weekly & monthly underwriting and claims reports enhanced with qualitative assessment; portfolio analysis, risk recommendation within the stipulated time
    Approval of payment and discharge vouchers within limits
    Implement fraud strategies that actively identify and prevent fraud within the area through enhancing manual process or through system enhancement improvement.
    Collaboratively assess the loss ratios and report as per claims and underwriting best practice.
    Quote for Group Risk products within approved guidelines and approval limits
    Prepare and issue debit and credit notes
    Prepare & issue cover notes and/or policy document as per onboarded risk
    Ensure effective renewal process – renewal invites; costings; debit and credit notes and issue renewal endorsement
    schedule
    To prepare reinsurance bordereaux end-to-end
    To review underwriting and claims special cases to effectively discharge Claims Best practice guidelines. Resolutions to be minuted/documented on email.
    Ensure corrective action is taken on complaints received by following correct procedure and input and provided feedback for root cause analysis  & resolution and Treating Customers Fairly(TCF) principles.
    Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete efficient claims processing
    Provide underwriting and claims technical support to operation, business development and accounts departments in all phases of policy life cycle.
    Have regular meetings to review statuses, claims and underwriting progress etc with insurers and all stakeholders
    Query and complaint Case Management & resolution matrix  to support Customer Experience Help Desk & relationship managed business.Individual & team behavior aligned to the Absa Way Drivers for above average score on Absa colleague experience index and positive work environment for colleague engagement
    To motivate high performance & the Absa way through non-monetary & monetary reward & recognition in a timely, specific and frequent manner.
    MI monitoring & evaluation of performance and throughput.
    Track performance output by daily throughput and TAT on processes, query & complaint resolution.
    As a minimum, to participate in employee volunteering community programs

    EDUCATION & QUALIFICATION CRITERIA:

    BSC Actuarial, BCom (Insurance Option) or business-related degree.
    Professional qualification in Insurance (ACII, FLMI or AIIK). Or good progress toward the same with a minimum of COP.
    At least 1 years’ experience in insurance underwriting and claims processing in credit life, Group Risk and/or Retail Life.
    Experience in analysis of financial and legal documents and data analysis.

    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • DevOps Engineer-Infrastructure

    DevOps Engineer-Infrastructure

    JOB DESCRIPTION
    Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver. 
    JOB PROFILE
     Infrastructure Implementation

    Implement Infrastructure Strategy
    Implement Linux in-house and on Cloud 
    Setup High-Availability and Performance tuning  
    Automate Infrastructure provisioning

    Infrastructure Support          

     Monitoring
    Performance
    CPU utilization
    Memory utilization
    Alerts/warnings
    Software Tools
    Disk space utilization
    Server Up Time
    Backups & Integrity
    Evaluate and monitor user access and security

    Skills:

    Very strong background in Linux implementation and Administration
    Good experience in supporting infrastructure in a high demanding environment 
    Implementation and maintaining infrastructure that supports DevOps methodology – Infra as code
    Knowledge and practical experience in automated server provisioning
    Extensive experience in managing Linux Infrastructure environment
    Very good experience in Virtualization and Dockerization
    Good working experience in Cloud Technologies and server migration to Cloud
    Good experience in Disaster Recovery management and Business Continuity
    Managing security and auditing required for the environment and ensure compliance
    Extensive knowledge on High-Availability, Backup and Recovery ,Monitoring and Security
    Understand Networking concepts
    Have an understanding of database / application concepts
    Strong understanding of various SDLC methodologies, particularly Agile
    Knowledge of CI/CD methodologies and integrate change management
    Maintenance of configuration management 
    Knowledge of scripting languages
    Excellent research skills on new tools, technologies and best practices, most importantly infrastructure automation tools and open-source technologies
    Experience in supporting, maintaining and monitoring of DevOps related environments
    Problem Analysis & Resolution skills
    Analyse IT trends and Best practice 
    Good Estimation Techniques 
    Management of stakeholder expectations

    Leadership, Coaching and Mentoring skills 

    Coach & mentor other engineers
    Conduct peer reviews, testing, problem solving within and across the broader team
    Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
    Participate as a subject matter expert in the development & development planning of the broader product engineering team
    Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
    Risk & Governance
    Identify technical risks and mitigate these (pre, during & post deployment)
    Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
    Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
    Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
    Deliver on time & on budget (always)

    Education

    Bachelor’s Degree: Information Technology

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Manager Internal Audit – First Assurance Kenya

    Manager Internal Audit – First Assurance Kenya

    Job Summary
    To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist auditing expertise.
    Job Description

    Assurance: Plan the delivery of assigned audits to a high quality and in line with Key Performance Indicators as per the methodology. This will include adequate resourcing scheduling, meeting key deliverables in terms of audit timelines and review of audit work to confirm that the minimum requirements as per methodology are met
    Assurance: Manage the execution of Design Effectiveness Testing (DEA) and Operational Effectiveness Testing (OET) of the audit team in line with methodology requirements and as per the requirements of the QA scorecard
    Leadership and Management: Mentor and coach less experienced team members by providing guidance around the methodology and audit process, and manage the teams that assigned to the audit effectively by delegating audit work to empower each individual team member
    Team work: Support IA management team to identify, attract, develop and retain talent on an ongoing basis.
    Relationship Management: Present effectively at stakeholder meetings and forums (e.g.: Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis, and develop and maintain relationships with accountable stakeholder management on each audit.
    Commercial: Use business knowledge to assess evolving risks, write high quality reports with observations which are insightful, address the root cause, have agreed actions that fully mitigate the risk, support the Issues Assurance process and require no further audit work to support them.

    Education
    Bachelor’s Degree: Auditing, Bachelor’s Degree: Business, Commerce and Management Studies

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Reinsurance Manager-First Assurance Kenya 

DSC Analyst – Custody 

DSC Analyst – Maintenance

    Reinsurance Manager-First Assurance Kenya DSC Analyst – Custody DSC Analyst – Maintenance

    Job Summary
    To provide specialist advice and support in the development and implementation of actuarial services, enabling the provision of sound commercial and financial expertise.
    Job Description
    Administrative and operations support: Provide Actuarial administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :
    Education
    Bachelor’s Degree: Accounting, Bachelor’s Degree: Actuarial Science, Bachelor’s Degree: Statistics

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  • Business Manager – Customer Network

    Business Manager – Customer Network

    Job Summary

    Preparation & presentation of reports/briefs on a very broad range of issues, often complex/in large volumes, from a wide range of internal/external sources both structured and ad hoc
    Identify and have delivered in simple format critical business management information across the key areas:  Shareholders, customers, community & employees.  (Inclusive of MI presentation packs for the Customer Network Director)
    Excellent Knowledge and coordination of all key functions of the customer network and their roles towards the achievement of business objectives 
    Exercising considerable initiative and a high degree of social skills dealing with the full range of people in many varying situations representing the Bank’s image in high profile situations
    Provide continuous improvement of all key outputs, ensuring reporting generates effective performance conversations
    Compiling Business Performance MI and Business Management adhoc MI – necessary for driving individual, team and business performance across corporate business.
    Reviewing business and systems processes for business management improvement, minimizing income leakages and operational risks with recommendations and action plans.Job Description

    MANAGEMENT  SUPPORT       -60%                                                                                                                                                

    Liaise with management and staff as required regarding a wide range of ongoing matters which must be reported on.
    Undertake research of detailed information on a wide variety of internal/external matters Jobholder is given only a general brief and must produce detailed reports, summaries etc. deciding on relevant information to be included.
    Closely track key change initiatives, ensuring that benefits are fully realised and delivered within agreed timelines and PIRs undertaken to ensure benefits are realized.
    Undertake a wide variety of administrative duties, such as maintaining budget figures, expenses etc.
    To develop and maintain robust, relevant, timely and effective MI, at times adhoc and urgent to drive the corporate business and enhance business performance in conjunction with Business Performance and Analytics team
    To support product managers in designing and/or managing business processes to minimize income leakages

    To support process improvement, managing and monitoring business financial operational processes and assigned business projects

    PERFORMANCE MANAGEMENT  -20%                         

    Act as subject matter expert in supporting the cluster management team with analytics that help manage businesses effectively.
    Monitor competitor activity and gather deep understanding of market benchmarks
    Support establish new ways of working that would reduce delivery time and introduced a fresh culture of Agile development to meet the expectations of a rapidly developing market place and highly demanding customer base
    Assess management information and provide support in determining specific branch by branch performance targets at appropriate levels.
    As part of project delivery, maintain on-going dialogue with front line teams and leadership in support departments to identify strategic opportunities and shape the business’ strategic agenda
    Create and execute performance templates that support a coherent reporting framework of business periodic and Adhoc MI.
    To analyse and provide individual and team performance data necessary for objective performance goal setting that drives business performance in conjunction with Business Performance and Analytics team
     To analyse and provide monthly detailed analysis of actual achievements against PD targets both at individual and team levels in conjunction with Business Performance and Analytics team
     To assist in the compilation of the monthly Business Performance Dash Boards and League Tables.
    Coordinate and prepare business decks required by CND in engagement with various teams and stakeholders.
    To assist in coaching team members on how individual and team PD targets are measured reflecting on their feedback for process improvement.
     To review and Identify value adding performance initiatives in conjunction with wider team members

      RISK & CONTROL -10%

    Embed Reputation Risk principles across the team with core focus on the Control element (5 C’s)
    Control and manage the risk profile for the Customer Network
    Ensure any red flags arising from previous or current audits/reviews are escalated/ highlighted to the Customer Network Director.
    Highlight top 5 customer complaints related to customer Network on a monthly

    TEAM SUPPORT   -10%    

    Pull together as a member of a dynamic and ambitious Customer Network team to ensure all activities and tasks are covered and well planned.                          

    KNOWLEDGE AND SKILLS    

    Excellent planning and organization skills.
    Excellent Knowledge of all key functions of the business and their role towards the achievement of Customer Network business objectives
    Excellent Analytical Skills
    Able to keep all matters concerning Customer Network office highly confidential
    Thoroughness; Quality Conscious
    High level of initiative and resourcefulness in obtaining and analyzing management information
    High degree of Microsoft Office Applications and keyboard skills, accuracy, and speed
    Significant social skills and initiative to deal with the variety of people and situations
    Excellent Communications skills both verbal and written
    Has worked in a financial institution and has previously supported a Director in a one-to-one capacity
    Sufficient business and financial knowledge; and project management.
    Ability to work under time constraints and stress situations.
    A keen eye for detail, quality conscious and has a strong sense of responsibility and ownership

    PREFERRED EXPERIENCE                

    A detailed understanding of services/procedures of work area to enable appropriate referral/resolution of customers’/users’ queries
    Very good understanding of the Manager’s/team preferred style
    A good understanding of the Bank’s general policies and procedures
    Understanding of the use of equipment, filing procedures
    Thorough knowledge of the Bank structure and activities
    A detailed understanding  of the role, objectives and responsibilities of the Manager being supported

    Education
    Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required

    Apply via :

    absa.wd3.myworkdayjobs.com