Jobs Kenya

Company Founded: Founded in 1991

  • Treasury Sales Dealer, Agribusiness Universal Banker/SME Banker – 2 Years Fixed Term Contract (Various Location) Senior FX Trader

    Treasury Sales Dealer, Agribusiness Universal Banker/SME Banker – 2 Years Fixed Term Contract (Various Location) Senior FX Trader

    Job Summary
    To deliver treasury management & trading administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
    Purpose of the role:
    To implement the Global Markets Sales business strategy according to the Director, Global Markets Sales and the Absa Market Sales Strategy and Policies & Procedures, and in line with Group Values.
    Main Accountabilities & Time Split:
    Markets Sales Dealing – 80 %
    Key actions to include:

    Under the guidance of the Director, Market Sales actively participating in the implementation of the Market Sales Strategy in line with the Absa Market Sales Strategy and Country sales requirements
    Acting as the primary point of contact for both internal (Corporate, Commercial & Retail) and external Market Sales clients, while ensuring regular face-to-face engagement with the respective teams to promote teamwork
    Manage one’s client portfolio, to include:

    Daily contact with clients who have completed the Terms of Business (TOB)
    Regular face-to-face interaction with clients in one’s portfolio
    Regular contact with principal Relationship Manager

    Managing the Agribusiness portfolio and support the team in the management of the other client portfolios where needed
    Under the direction of the head of Market sales achieving a leading position in the chosen products, markets, and segments by:

    Spending at least 50% of one’s time meeting with existing and identified new clients
    Drive RMP (Risk Management Product) solutioning to clients.
    Giving superior customer service
    Presenting the full Absa product set to clients whilst managing the product portfolio to suit client needs
    Expanding the customer base as is appropriate
    Undertaking customer visits and joint customer visits with Corporate, Commercial and Retail Business Banking
    Actively participating in client events with Absa Capital Economics unit and Corporate, including training and seminars, and Entertaining clients as permitted under the bank and group compliance policies

    Managing Agribusiness portfolio to generate strong growth and sustainable returns over the business cycle with special focus on Customer Service and Financial Performance
    Ensure that Counterparty credit limits are not exceeded
    Assisting the head of Market sales in achieving strategic and tactical objectives

    Reporting – 5%
    Key actions to include:

    Providing weekly reporting on client growth, volume, and profitability in one’s own portfolio
    Providing detailed Management Information to the Director, Market sales on the composition, performance, and profitability of the client portfolios monthly
    Assisting the head of Market sales with any ad-hoc reporting requests

    Risk Management & Reporting – 10%
    Key actions to include:

    Maintaining a strong compliance culture.
    Adhering to all the policies and procedures of the bank.
    Ensuring that all deals are dealt within dealer limits (market risk limits, counterparty limits, dealer’s mandate)
    Ensuring high quality of service to all clients (reputational risk).

    Self-Development – 5%
    Key actions to include:

    Actively managing one’s own technical and soft skills development in conjunction with the Director, Market sales.
    Researching, identifying, and proposing training solutions for own development to the Director, Market sales.

    Knowledge, Experience & Expertise Required:
    Essential

    Knowledge of Global Markets products
    Knowledge of the Agribusiness sector in Kenya
    Knowledge of global happenings and trends in the Agribusiness Sector
    Knowledge of Sales Techniques
    Understanding of interest rate and foreign exchange markets
    Understanding of the mathematic of pricing for FX and Money Markets
    Understanding of interest rate risk, foreign exchange risk and credit risk
    Understanding of the policies, procedures, and ethical requirements of a Market environment
    Understanding of Market back-office operations
    Communication skills
    Strong understanding of the Kenyan and Global Foreign Currency Markets.
    Strong understanding of foreign currency portfolio management.
    Strong product management capabilities.
    Highly developed analytical skills, problem solving and planning abilities
    Communication skills both written and oral.
    Strong numerical and analytical skills for calculation of statistics, figures and targets and understanding of product profit drivers
    Strong team player, innovative- sell new ideas, build, and maintain key relationships and with the ability to influence
    Self-motivated and results orientated
    Strong business awareness
    Ability to work under minimal supervision and deliver under tight deadlines
    Excellent Stakeholder management

    Preferred

    Understanding of Risk Management Products across the various asset classes
    Understanding of political and economic activity and the impacts on exchange rates and interest rates
    Understanding of industry, advisory, regulatory, and professional bodies
    Knowledge of Absa products and systems that support them, and a good understanding of Absa Group products
    Knowledge of Absa Governance processes

    Qualifications
    Bachelor’s degree – Essential
    ACI Dealing Certificate – Preferred

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  • Lead Generator Administration Accountant Finance Manager

    Lead Generator Administration Accountant Finance Manager

    Job Summary
    To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service
    Job Description
    SALES TO RETAIL CUSOTMERS                             

    Deliver exceptional sales performance by identifying and meeting customer needs                     through selling & cross selling of all Absa Bank Retail products and services.
    Provide direct “hands on” sales support (quality lead generation and effective follow-up)         to generate and convert quality leads into sales.
    Participate in specific product campaigns by ensuring that the products are explained to customers.
    Agree, meet and exceed targets for specific sales campaigns.
    Maintain own sales performance statistics for management information usage.
    Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
    Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
    Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
    When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
    Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

     
    CUSTOMER SERVICE                                               

    Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
    Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
    Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
    Open scheme loan accounts referred by the Scheme Loans Relationship Managers

    OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS                          
    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

    Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
    Achieve operational rigor excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
    Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
    Comply with general Absa operational risk & rigor requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

    CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM 

    Share knowledge and experience with other Lead Generators in the team.
    Provide cover for other Lead Generators in case of excessive workload or absence.
    Deputize for the Line Manager whenever required.

    PERSONAL DEVELOPMENT                               

    Agree annual performance objectives with the Sales Manager, including specific sales targets.
    Pursue continued improvement in personal development by participating in development programs and training.

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    Use the link(s) below to apply on company website.  

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  • Procurement Officer -General Services and Stationery Procurement Governance Officer Procurement Officer -General Services and Stationery

    Procurement Officer -General Services and Stationery Procurement Governance Officer Procurement Officer -General Services and Stationery

    Job Summary
    To deliver procurement administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
    Job Description
    Job Purpose
    Sourcing & purchasing for required goods & services while focusing on the achievement of value enhancement and sustained improvements in supplier performance in general services and stationery category.
    Key Accountabilities:
    Business Management 60%

    Ensure that all materials are procured within agreed parameters of cost, quality, inventory levels and delivery performance.
    Provide support and guidance to the business on general services and stationery matters relating to sourcing.
    Undertake, monitor and report progress on all purchases under the category
    Identify opportunities to aggregate demand or suppliers to bring about recognizable business benefits
    Ensure all activities of a commercial nature are in the best interests of the Bank and are adequately protected through the application of standard commercial frameworks and methodologies, or when requires tailored frameworks. The latter to be developed in conjunction with the central Sourcing team
     Responsible for the development and maintenance of preferred suppliers in the category
    Responsible for analysis of supplier requirements into Purchase Orders and Contracts as required
    Must apply all group and Pan-African governance to all sourcing activities.
    Undertake negotiations with suppliers and service providers for goods and services uber the category of transactions being handled.
    Achieve savings targets as set for the Sourcing department.
    Analyze transaction and spend data to ensure Client Operating requirements are being met in terms of time quality and cost with a view to giving effective feedback to the users and suppliers.
    Manage the price list database and provide most current prices.

    Control 10%

    Monitor and control all workflow ensuring all requests received from the business are actioned to meet designated deadlines.
    Ensure that requests received are in order in all aspects to facilitate compliance with sourcing procedures.
    Manage medium/long-term relationships with suppliers in the category
    Appraise and recommend selection of suppliers and service providers to ensure that the Bank is leveraging its purchasing power
    Ensure compliance to the Group Procurement Policy.

    Stakeholder Management/Service Delivery 10%

    Develop and agree service level agreements with internal customers
    Develop and manage strategic long-term relationships with major supplier to maintain quality service to the bank
    Monitor achievement of SLAs by suppliers and also ensure that SLAs with internal customers are met
    Undertake negotiations with suppliers for goods
    Develop and deliver appropriate sourcing strategies
    Use /modify suitable standard forms of contracts to govern commercial activity

    Self-management 10%

    Agree performance development objectives with the team leader.
    Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
    Ensure all relevant/allocated trainings/surveys/assessments are completed punctually
    Maintain positive contact with all critical stakeholders

    Technical Skills:

    Stakeholder management, both from a staff and customer perspective.
    Analytical thinking.
    Efficient and time conscious.
    Ethical judgement and decision making
    Quality standards and controls.
    Communication, verbal and written
    Strategic thinking & Business focus
    Interpersonal skills, managing relationships & Influencing skills
    Service Excellence.

    Knowledge of the bank’s products services and policies and or other specialist knowledge required to undertake the role:

    Clear understanding of Bank’s procurement policies and standards, values, vision and Bank’s operational standards.
    Knowledge of procurement and sourcing of reliable service providers.
    Clear understanding of Supplier onboarding procedures.

     
    Other requirements specific to the role:

    Knowledge of local procurement policies and standards, data privacy and bank compliance requirements.
    MS Office Proficiency

    Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role:

    Academic Training being offered at Public Universities e.g., Degree in Business Administration, Economics, commerce, procurement and supplies preferred.
    Membership of professional body forms an added advantage for example CIPS-Chartered Institute of purchasing and supplies, KISM-Kenya Institute of Supplies and Management

    Mental Demands / Judgement and Initiative:

    Job holder is expected to hold meetings with suppliers and internal stakeholders and ensure that they clearly understand bank’s systems, policies, and procedures on onboarding suppliers.
    Job holder is expected to maintain Bank policies, standards and procedures, accurate data, and reports on suppliers. Also keep record of systems in use.

    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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  • Operation Specialist

    Operation Specialist

    Please attach your English CV to complete your application.

    Responsibilities：

    Assist in formulating and implementing administrative policies and procedures, take responsibility for implementation of administration plans;
    Prepare correspondence, reports, presentation materials and other business documents and manage an effective filing system;
    Fixed asset control and record update and handle all office related service providers issue, including arranging general office maintenance / cleaning, purchasing stationery and office supplies, inventory, security system;
    Responsible for travel and accommodation arrangement, visa application and apartment management of Chinese expatriates;
    Prepare and coordinate meetings, conferences, functions, events, training and various company activities and collect Mindray and its partners’ marketing activities materials (words, photos, videos);
    Attendance management：assist in handling entry and exit procedures and document signing including arranging interview candidates to visit if necessary;
    Assist in other ad-hoc tasks as assigned.

    Requirements

    Bachelor’s degree or above, major in Business or Administration or related discipline is preferred;
    Excellent cross-cultural communication and interpersonal skills, fluent Chinese is a plus;
    Minimum 2 years’ experience in administration, proactive in standardizing and implementing company policy;
    Eager to learn new things and explore yourself.

    Apply via :

    career2.successfactors.eu

  • Head of Unsecured Lending

    Head of Unsecured Lending

    Job Summary
    Reporting to the Head of Retail and SME Credit Risk, the role holder will be responsible for;

    Designing, developing, promoting and maintaining financial risk algorithms and models that measure customer credit risk profiles and match these to product arrangements, with a view to optimize profit.
    Develop strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, customer marketing, collections and recoveries.
    Agree and be responsible for all change initiatives for consumer credit risk (retail and micro SME).
    Credit risk accountability into product reviews / new products
    Contribute to setting of consumer risk appetite.
    Accountability for consumer impaired debt portfolio and management of outsourcing partners.
    Policy formulation / circulars – owner of the consumer risk policies and procedures manuals.
    MI analysis and review.
    Liaison with other country and regional functions.
    Liaison with other Absa Kenya credit functions.
    Initiate, design, develop and implement new technologies and methodologies to improve the process efficiency and quality of the lending portfolio.
    Responsibility for the change benefits to ensure that the anticipated benefits are not only met but maximized.
    Scorecard reviews.
    Input into consumer credit risk staff performance development.
    Sampling responsibility to ensure credit quality is maintained.
    Development and delivery of risk training material.

    Job Description
    Additional Accountability:

    Quality Assurance
    Contribution to the product development to assure quality is integrated to product design.
    Contribute to product and process design and development to build quality at design.
    Contribute to Sales strategies to positively influence the target population and product uptake.
    Stakeholder Engagement
    Products, Absa Workplace Banking, Premier teams, Branch Network teams
    Quality leadership that effectively translates to a favorable environment and effective stakeholder engagements.
    Resource, organize and direct Analysts to assure high productivity.
    Performance management to influence the Team to exceed target performance metrics.
    Promote knowledge and awareness to all relevant stakeholders.
    Collections Strategy
    Liaise with the relevant risk management stakeholders in order to identify and manage the objectives of collection strategies to drive risk management.
    Liaise with the relevant collection operations stakeholders to manage strategy execution and success.
    Liaise with the relevant compliance and regulatory bodies to ensure adherence legislation and policies.
    Collaborate in the  strategy sign-off process to ensure that all stakeholders are informed of proposed strategy changes and benefit or impact of these changes to the business.
    Controls and Risk
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Premier Centre Manager Internal Auditor

    Premier Centre Manager Internal Auditor

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
    Job Summary

    To drive and deliver exceptional Premier Banking performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in the Segment. See below summary
    To drive implementation of business and service strategies to deliver Premier growth targets.
    Provide powerful leadership in the center to ensure the delivery of the business plans by establishing a high performance culture amongst the team.
    Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.

    Job Description
    Main Accountabilities:

    People Management -Time split: 25%

    Working with the team to achieve sales & service through business development activities in partnership with CIB, Ecosystem, AAW, Branches.
    Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
    Discuss and finalize Performance Development Plans and ratings for all staff in the Premier center.
    Make reward decisions within guidelines set up by Policy and Reward.
    Determine and manage Training Needs Analysis and Succession plans for all staff.
    Manage staff attendance levels, based on monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc) and submit to HR for record keeping.
    Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson.
    Ensure that staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
    Motivate staff and ensure they are recognized through the Absa Africa recognition schemes.
    Create an empowering environment for the team encouraging individual ownership and initiative.

    Business Management – Time split: 40%

    Take accountability for the overall achievement of Retail performance objectives for the segment in terms of:
    Employee Satisfaction
    Customer experience
    Sales growth, income contribution and total balance sheet (assets and liabilities).
    Costs performance
    Risk and rigor management
    Accountable for achieving annual sales targets as agreed with the Head of Premier and monitoring of progress towards achieving targets is done on a weekly basis.
    The Lead-Client Relationship is responsible for maintaining a healthy balance sheet in the center i.e. Impairment management and ensuring assets on the books of the center are performing to expected standards,
    Full ownership of ensuring Customer Call Reports are implemented, BOC CDD is completed by Relationship Managers as required.
    Drive CLM objectives covering the key broad areas of Acquisition, Activation, Value Management, Retention and Reactivation.
    Monitor key value drivers for the business – Involved, Engaged, Activation, Revolve, Attrition, Profitability,
    Cost center owner and can sign off on invoices and all payments, within overall annual cost budget as agreed with Head of Premier.
    The role holder is responsible for strict cost management in their center including reviewing all service provider quotations before work can proceed.
    Lead-Client Relationship is expected to oversee on a monthly basis, of all the direct and indirect costs generated by the Centre, including:
    Summaries of total overtime
    Equipment maintenance
     Stationary consumption/telephones etc.
    Sundry losses
    Staff costs

    Premises and utilities
    Provide clear direction to staff on the Absa Retail business objectives, translating and prioritizing into business performance measures at center level.
    Understand and provide clear direction to the team based on market analysis of local area consumer trends and competitor offerings.
    Based on analysis, request that product within ranges, or new product ranges from the current set available in Absa Retail, be added to the portfolio of products the Center offers. Implement new product sets with assistance from specialist product managers.
    Ensure that merchandising materials are displayed in accordance with guidelines. •
    Brief staff on promotional and product launches; provide regular feedback on sales performance.
    Establish relationships with key clients or business influencers in the local area, including client events.
    Monitor daily staff performance to ensure sales and portfolio growth targets are achieved in the right way in line with our values.
    Ensure that all staffs in cash management and Account opening are trained prior to taking up their roles.
    Rigour Compliance – Time Split: 5%   

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
    Ensure compliance with operations risk and rigor requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.
    Ensure that all staff in the Center adheres to all Barclays Information Security policies and procedures through regular communication to staff and spot checks.
    Conduct regular quality checks on all processes, focusing on transactions with high financial levels and operational risks of the process, including  Crisis Management, systems, reviewing control reports, etc.
    Ensure that all Absa Africa procedures are followed through regular communication to staff and spot checks.

    Customer Service -Time Split: 30%

    Where customers request to deal directly with Lead-Client Relationship, the Lead-Client Relationship takes ownership of the query/complaint resolution process.
    Review monthly query and complaint trend analysis and provide input to their action plans to prevent recurring issues.
    Ensure all customer contact points in the center, including equipment (PC’s, printers, notes counters etc.) are of the highest service standard.
    Through effective Center management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, AIR, ATM’s etc. Although this actual function is performed by the M &G, the Lead-Client Relationship remains accountable for ensuring that it happens effectively.
    Manage remote and manual authorizations, by assigning responsibility for authorizers, and personally authorizing such transactions, to ensure efficient counter service.
    Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers. .
    Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and attempt to retain
    Proactively drive implementation of service initiatives in the center

    Technical Skills/ Competencies

    People Management
    Coaching and training skills
    Strong communication and Presentation
    Business Management/Financial Management
    Performance Management
    Resource Management
    Cultural and Change Management
    Planning
    PC Skills
    Decision-making skills

    Knowledge, Expertise and Experience
    (Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)
    Essential

    In-depth knowledge of the full Absa Retail product set, Local Business services, and Corporate Business services including Treasury.
    In-depth understanding of the full range of Premier product set, small business services
    An understanding of technical support systems e.g. FCR, BOC, IBOC, Core Pricing & Billing.
    Good understanding of AARAF Risk Policy and Group governance requirements.
    Detailed understanding of Premier Strategy, operating structure and interface with other functions.
    Business Management experience of a distributed channel; circa 3-5 years.
    Experience of managing large teams.
    An understanding of the Personal High Value Clients’ needs in the Kenyan market.
    Basic understanding of investment banking techniques and products
    Understanding of Absa Retail strategy, operating structure and interface with other functions
    Detailed working knowledge of Risk and Credit policies and procedures
    Good understanding of group structure and interfaces with other functions
    Detailed understanding of people policies and procedures
    Up to date knowledge of competitor and market activity in local area
    Graduate or relevant experience to compensate

    Education
    Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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  • Business Development Manager-Corporate Business Corporate Business Broker Consultant Group Risk Underwriting Consultant

    Business Development Manager-Corporate Business Corporate Business Broker Consultant Group Risk Underwriting Consultant

    Job Summary
    The BDM will primarily be responsible for corporate business channel management; brand visibility to drive business acquisition and retention. The channel management will include brokers, independent agents, alternative distribution, affinity groups and Corporate Bancassurance to distribute Group life, Credit life, Group last expense, Mortgage, Group annuitant product and other products developed from time to time.

    The BDM will drive these as an integral part of a team from various focus points and as a team leader for the distribution. The BDM will be responsible for driving the growth strategy for ALAK to meets revenue targets through new business acquisition, retention and increasing revenue growth through planning, directing and coordination of all corporate channels and stakeholder management.
    Job Description
    Business strategy & New business Acquisition

    Develop and execute key growth strategies geared towards achievement of ALAK’s corporate business objectives to establish and grow business and increase the overall customer base
    Determine appropriate distribution channels for specific products geared towards opportunity optimisation driven by market segmentation, trends and product specifications and customer needs and objectives.
    Meet and exceed the set corporate business targets through ethical acquisition practices and approved channels.

    Business Retention.

    Liaison with underwriting, reinsurance, actuarial and claims departments to ensure pricing and value propositions that align to scheme performance and customer objectives whereas keeping in mind the company profitability objective.
    Develop from time-to-time new value propositions that keep abreast with the dynamism of the customer choices and needs that will be geared to business retention while still aligned to company strategy.

    Client management/Stakeholder management

    Attend and participate in industry engagements on trainings, growth, innovation, and best practices to help improve performance, and quality standards and visibility of the organization
    Undertake corporate business training, mentoring to the team and other internal and external stake holders.
    Attend and participate in industry engagements on trainings, growth, innovation, and best practices to help improve performance, and quality standards and visibility of the organization

    Education and Experience required.

    Degree from a recognized institution(Business Degree Preferred)
    Professional qualification in Insurance (ACII, FLMI or AIIK). Or good progress toward the same with a minimum of COP.
    Microsoft skills
    At least 10 years’ experience in a Life Business development role, where working in corporate business development is essential. Specific to handling group risk, credit life and Mortgage.

    Comprehensive and clear understanding of corporate client’s acquisition, management, and retention.
    Sound and Broad knowledge of stakeholder management and regulatory requirements.

    Demonstrate a successful track record of productivity and results
    Be fully accountable and responsible in organizational values and uphold them according to company policy and code of conduct.

    Education

    Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

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  • Office Administrator

    Office Administrator

    Responsibilities：

    Assist in formulating and implementing administrative policies and procedures, take responsibility for implementation of administration plans;
    Prepare correspondence, reports, presentation materials and other business documents and manage an effective filing system;
    Fixed asset control and record update and handle all office related service providers issue, including arranging general office maintenance / cleaning, purchasing stationery and office supplies, inventory, security system;
    Responsible for travel and accommodation arrangement, visa application and apartment management of Chinese expatriates;
    Prepare and coordinate meetings, conferences, functions, events, training and various company activities and collect Mindray and its partners’ marketing activities materials (words, photos, videos);
    Attendance management：assist in handling entry and exit procedures and document signing including arranging interview candidates to visit if necessary;
    Assist in other ad-hoc tasks as assigned.

    Requirements:

    Bachelor’s degree or above, major in Business or Administration or related discipline is preferred;
    Excellent cross-cultural communication and interpersonal skills, fluent Chinese or experience with Chinese companies is a plus;
    Minimum 2 years’ experience in administration, proactive in standardizing and implementing company policy;
    Eager to learn new things and explore yourself.

    Please attach your English CV to complete your application.

    Apply via :

    www.linkedin.com

  • Head of Markets East Africa Universal Banker/SME Banker – 2 Years Fixed Term Contract (Various Location)

    Head of Markets East Africa Universal Banker/SME Banker – 2 Years Fixed Term Contract (Various Location)

    Job Summary
    Regional and country (large strategic) leadership of the Global Markets franchise, which is a key strategic growth vector for CIB. Accountable for driving the Global Markets strategy at a Global, Regional and Local country level in alignment with the Global, Regional CIB, and Country strategies. Play a key executive management role at a regional and country level by serving as a formal member of various governance committees as required to satisfy relevant reputational, societal and regulatory requirements. Leadership of regional and in-country Market’s and country management teams.
    Interact with Global bodies (ACI, Basel Committee, CLS, Sophisticated International clients, Strategic Regulatory Offices (Central Banks, Department of Finance, Stock Exchanges, Clearing houses etc.) and Industry Forums (Banking Associations). Size and complexity of the business aside; their leadership, ambassadorial and brand ambassador roles are critical in managing conduct and reputational risk. These roles are often deemed ‘Material Risk Taker’ in nature by the regulator and seen as senior roles within the Bank and Industry.  They often provide input or present to boards or regulatory bodies on systemically important information, for the industry, where strategic macro decisions are made.
    Job Description

    Accountability: Strategy development and execution
    Sets Market’s strategic priorities, growth initiatives and business objectives at a regional and country level in line with Regional CIB, Global Markets and Country strategic imperatives to ensure that the footprint is grown in the correct manner.
    Be a senior stakeholder and voice within the Regional business committees ensuring the right focus is achieved and priorities are clearly understood and supported for Markets in your region.
    As a regular attendee of the Country MBR for the region provide support to the Country MDs and local Head of Markets objectives in country while owning escalating issues highlighted to the ARO Head of Markets.    
    Drive and manage revenue growth and mix, cost reduction, productivity improvement, investment strategy and asset utilization for Markets at a regional and country level.
    Translate Client and Sector strategic priorities into strategic and tactical plans for Markets distribution.
    Direct country and regional teams to implement Markets strategic and tactical plans.
    Ensure that the regional and local Markets product offering is well positioned to provide competitive, profitable and value building products and services in line with client expectations through continuous innovation, industry benchmarking and alignment to best practices;
    Scan the external market landscape for opportunities and review recommendations based on thorough research and analysis of different sectors, industries and companies, in order to set distribution and price targets.
    Formalize sales and trading performance targets for the short to medium -term at a regional and country level, including return on investments, capital utilization, cost performance, risk, compliance, governance, employee satisfaction and customer experience requirements.
    Actively work to optimize the deployment of capital against initiatives and projects that are likely to bring the best return on investment.
    Develop and implement timely corrective actions with respect to regional goals, business, and financial plans to mitigate risks, emanating from threats and opportunities arising from internal and/or external environmental changes.
    Driving Sovereign risk, Credit and Market risk limits reviews as well as country risk reviews for local and regional markets within their ambit, aligning with the ARO Head of Markets and collaborating closely with respective Product verticals to support STP and MTP ambitions for the business. 
    Fully own return metric for both Country and regional Markets businesses, seeking to consistently bench mark internally and externally. Optimizing returns on Risk weighted Assets and driving an optimal cost income ratio.
    Working with the Markets Treasurer seek to optimizing capital and funding for the business in order to optimize returns and minimize Markets funding costs
    Drive a holistic approach to liquidity and funding seeking to develop alternative funding source to optimize the cost of funding for the regional and country business while lowering the drag on returns.
    Work with the Head Office or Primary product/vertical owners to ensure effective embedment of the target operating model within the region. Drive the growth and development of the Markets product lines into country and robust links in the respective product verticals
    Ensure the full deployment of the enablement functions and structures across the region
    Ensure full alignment in the region to the sales vertical working closely with the Head of Sales and structuring, ARO Head of Markets and ARO Management team
    Support the Non-present country strategy and business for their region developing relationships with key local stakeholders, regulators and clients. Supporting the execution of the strategy engaging and collaborating with the ARO Head of Markets and Head of NPC as well as the relevant product verticals.
    Manage sizeable Credit and Market Risk exposures and often account for between 10-30% of the total entities Balance Sheet.
    Accountability: Internal and external stakeholder management
    Establish and maintain networks of external client and stakeholder relationships in order to proactively identify opportunities to grow the business and acquire new clients.
    Act as a senior client sponsor on selected deals and as the face of Global Markets to key clients, industry bodies, regulators and governments at a country and regional level.
    Collaborate with country, regional and CIB stakeholders to create synergies and leverage off-other distribution channels with the aim of growing the CIB franchise.
    Collaborate with various industry leaders to influence trends in the marketplace.
    Effectively communicate developments within areas of activity to all relevant internal and external stakeholders.
    Develop and maintain effective working relationships with internal (incl. Product and Coverage) and external business partners and service providers for seamless delivery.
    Interact with Global bodies (ACI, Basel Committee, CLS, Sophisticated International clients, Strategic Regulatory Offices (Central Banks, Department of Finance, Stock Exchanges, Clearing houses etc.) and Industry Forums (Banking Associations). Size and complexity of the business aside; their leadership, ambassadorial and brand ambassador roles are critical in managing conduct and reputational risk. These roles are often deemed ‘Material Risk Taker’ in nature by the regulator and seen as senior roles within the Bank and Industry.
    Interact with media and other reporting bodies (exchanges).
    The role holder needs to be the voice of the local Markets business amongst key regulators and industry forums while guiding and ensuring other Heads of Markets in their region do the same
    The role holder must be the centre of excellence in the region and guide to the Markets Teams in the region providing consistent support around key regulatory matters and issues as a point of reference and escalation with further escalation to the ARO Head of Markets and Group Head of Markets.   
    Ensure a detailed understanding of local regulators standards, rules, and guidelines by the Head of Markets in the Regional Head of Markets purview with full ownership by the individual Heads of Markets of their regulatory landscape.

    Accountability: Financial and Resource Management

    Ensure that capital is managed as a resource and desired returns on capital are achieved.
    Actively work to optimize the deployment of capital against initiatives and projects that are likely to bring the best return on investment.
    In consultation with relevant stakeholders (CIB, Region, Global Markets, Sector, Country), drive the annual planning and review of MTP, STP and Revised Annual Forecast (RAF) budgets for the region, including the setting of MTP and STP Financial targets and standards and related measures and anticipated financial cost targets.
    Monitor annual resource utilization and implement strategies to improve the efficient allocation and utilization of resources at a regional level.
    Ensure accurate and timely financial reporting in terms of the annual calendar including tracking Markets MIS on an ongoing basis.
    Implement effective corrective measures to ensure financial control and address negative budgetary variances.
    Based on proposals brought by leaders in CIB, review opportunities for investment or disinvestment of resources and make capital allocation decisions within mandate.
    Drive the effective identification, funding and resourcing of new change initiatives within the country/region.

    Accountability: Governance 

    Safeguard the integrity and reputation of the bank by ensuring that Markets business lines operate within legal and regulatory requirements.
    Scan the environment to understand future challenges in terms of regulatory changes, changes in law etc. which will impact the sector and ensure timely escalation to functional leaders and stakeholders to ensure the business is positioned to deal with the expected changes.
    Determine action plans to effectively reduce and manage risk issues related to Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk. Actively drive the completion of actions and review the issue assurance testing conducted on all closed items.
    Interact with the different risk management specialist areas to ensure an understanding of the requirements and that functional policies and processes incorporate all the necessary elements.
    Ensure appropriate escalation and resolutions of all audit and regulatory finds with a full view of all related issues across the region. Monitor timely actions taken to avoid all overdue items across the region.
    Ensure timely and proactive escalations to the ARO Head of Markets and appropriate notification and escalation to local and regional CIB regulator steercos of identified or potential regulator issues or findings.
    Build Relationships with Regulators and identify any areas for improvement.

    Provide supervisory oversight to ensure rules (codes of conduct, circulars, legislation, etc.) of exchanges, regulators and global bodies of best practice are adhered to with the assistance of the Front Office Risk and Control Group. 
    Accountability Country and Regional leadership

    Design appropriate structures to deliver the desired results and acquire and retain the right talent.
    Influence and maintain an engaging and high performing Regional Markets culture that is conducive to attracting, motivating and retaining a diverse group of talented employees at all levels.
    In partnership with relevant matrix stakeholders manage the performance, recruitment, remuneration, development, mobility, succession and career development of the regional team.
    Creating a motivating environment for Markets talent across the region. To both attract and retain the best.
    The Regional Head of Market must actively seek to optimize the mobility of talent across their region while working with the ARO Head of Markets to optimize talent mobility across ARO as a key talent development and retention tool.
    Drive the develop and growth of all direct reports in particular Heads of Markets in their respective region. Provide guidance and steer on all aspect of team and business leadership as well as local stakeholder management. Consistently coach and engage the Heads of Markets directly and through identified training interventions to support their leadership development as well as effective and optimal leadership of their respective teams. 
    Set Objectives and actively manage performance and own annual reviews for the various Heads of Markets in the region working with their respective Country MDs agreeing clear development priorities and support.  
    Drive the digital agenda embedding the active use of data analytics and insights to inform business decisions and execution across the region
    Monitor and review trader and sale team performance and approves activities concerned with the execution of trading and sales strategies.
    Many products carry term risks into the future post trade execution; these Regulatory, Credit, Market, Operational, Reputational and conduct risk require specialist skills to be managed through sufficient redundancy of employments and minimizing key-man risks.

    Education
    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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  • Bancassurance Officer (BSO) Business Development Manager – Bancassurance Assistant Manager, Business Support And Recoveries Non Bank Financial Institutions Senior Sales Dealer

    Bancassurance Officer (BSO) Business Development Manager – Bancassurance Assistant Manager, Business Support And Recoveries Non Bank Financial Institutions Senior Sales Dealer

    Job Description

    To achieve agreed sales targets in line with the business objectives through pro-active selling of non-life (General) insurance products and provision of excellent customer service.
    The role also involves end to End General(Non-Life) insurance processing from Prospecting to claims management.

    SALES TO CUSTOMERS

    Sales of General Insurance( Motor, Non motor and Medical Insurance) bancassurance products as guided
    Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General insurance products.
    Receive Mi from the Sales Manager on the insurance portfolio at the branch for engagement and cross sells
    Monitor Branch renewals with an eye to obtain cross sales and referrals to grow insurance portfolio
    Provide direct “hands on” sales support (quality lead generation and effective follow-up)         to convert quality leads into sales.
    Participate in specific product and campaigns by ensuring that the products are explained to customers.
    Agree, meet and exceed targets for specific sales campaigns.
    Maintain own sales performance statistics for management information usage.
    Monitor own sales performance on a daily, weekly and monthly basis and provide results to the Sales Managers. Provide activity sheets and pipeline data as requested
    Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
    Refer to the appropriate area of delivery for specialist product help or advise (e.g. Bancassurance department) when uncertain about the product delivery or application process.  Respond directly to the customer.

    PROVISION OF CUSTOMER SERVICE

    As per procedure manual provide customer documents( Policy Documents, Risk Notes, Debit Notes, Acknowledgement forms and receipts on time
    Own customer queries and complaints around the insurance product and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager or Bancassurance team.
    Build relationships with internal service providers (Operations and Bancassurance team) to ensure a quick turnaround time of escalated queries and complaints.
    Advise customers as soon as the purchased product has been accepted by the underwriter.

    OPERATIONAL RIGOUR AND COMPLIANCE WITH KYC REQUIREMENTS (SALES TO CUSTOMERS)

    Sales of General Insurance( Motor, Non motor and Medical Insurance) bancassurance products as guided
    Deliver exceptional sales performance by identifying and meeting customer needs                     through selling & cross selling of General insurance products.
    Receive Mi from the Sales Manager on the insurance portfolio at the branch for engagement and cross sells
    Monitor Branch renewals with an eye to obtain cross sales and referrals to grow insurance portfolio
    Provide direct “hands on” sales support (quality lead generation and effective follow-up)         to convert quality leads into sales.
    Participate in specific product and campaigns by ensuring that the products are explained to customers.
    Agree, meet and exceed targets for specific sales campaigns.
    Maintain own sales performance statistics for management information usage.
    Monitor own sales performance on a daily, weekly and monthly basis and provide results to the Sales Managers. Provide activity sheets and pipeline data as requested
    Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
    Refer to the appropriate area of delivery for specialist product help or advise (e.g. Bancassurance department) when uncertain about the product delivery or application process.  Respond directly to the customer.

    PROVISION OF CUSTOMER SERVICE

    As per procedure manual provide customer documents( Policy Documents, Risk Notes, Debit Notes, Acknowledgement forms and receipts on time
    Own customer queries and complaints around the insurance product and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager or Bancassurance team.
    Build relationships with internal service providers (Operations and Bancassurance team) to ensure a quick turnaround time of escalated queries and complaints.
    Advise customers as soon as the purchased product has been accepted by the underwriter.

    OPERATIONAL RIGOUR AND COMPLIANCE WITH KYC REQUIREMENTS

    Comply with the Non life procedure Manual on procedures and processes in totality and refer any exceptional items to head office
    Complete Insurer proposal forms and attach relevant supporting documentation like copies of logbook and valuation reports
    Ensure accuracy of each application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
    Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
    Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

    CONTRIBUTE TO DEVELOPMENT OF THE TEAM

    Share knowledge and experience with other Lead Generators in the team.
    Provide cover for other Lead Generators in case of excessive workload or absence.
    Deputize for the Line Manager whenever required.

    CLAIMS MANAGEMENT

    Ensure All claims are reported to Head office Bancassurance team as guided and assist the client to attach relevant documentation and have claim forms well completed as trained
    Pursue Claims from Notification, Registration to settlement and ensure TAT is followed as per agreed terms
    Manage customer service on claims by informing the client of each claim update.

    RENEWALS MANAGEMENT

    Achieve renewals on portfolio of 90%
    Pursue continued improvement in obtaining cross sales for additional sales from existing customers

    UNPAID PREMIUM MANAGEMENT

    Ensure all business production is paid for and receipted as per insurer agreements
    Pursue continued improvement in premium collection with each sale.

    Technical Skills/Competencies

    Excellent planning & organization skills
    Very strong communication & questioning skills
    Networking
    Good selling/influencing skills
    Presentation skills
    Listening skills
    Knowledge and Expertise

    Essential

    Knowledge of the Bank’s products, services and policies including standard tariffs.
    A thorough understanding of the Insurance sales process
    A working knowledge of non-life insurance products

    Preferred

    A sound working knowledge of the insurance market and competitor products.
    Experience, qualifications and other requirements specific to the role

    Essential

    First degree or diploma
     Relevant experience in Non-Life Insurance  sales
    Or KCSE – Overall C Plain and C Plain, in English and Mathematics
    Certificate of Proficiency (COP) qualification as a minimum. Or progress towards COP.

    Preferred

    Competitor product sales experience

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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