Jobs Kenya

Company Founded: Founded in 1991

  • R&Q Senior Manager/Director

    R&Q Senior Manager/Director

    Job Summary
    Reporting to Head of Digital Channels with the responsibility to design and develop product propositions and platforms that deliver holistic solutions to Absa customers and their ecosystems. The role holder shall also be responsible for managing the performance of the products/platforms through its lifecycle ensuring that customer value and ROI are optimized. The role shall interact with partners who are co-innovators in the product development and management process.
    Job Description
    Execution of Product Roadmap & Strategy – 40%

    Define compelling value propositions within the Virtual Banking space by understanding customers’ needs, pains, and gains.
    Develop innovative solutions that will be delivered through digital and/or electronic channels that respond to market needs or identified gaps in the market.
    Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization.
    Management of current product offering to ensure smooth delivery thereof and collection of all related revenues.
    Continuous engagement with strategic alliances and partners to ensure adequate product and process support to drive revenues.
    Continuous propagation of process innovation to maximize competitive advantage. • Develop and implement product development processes and standards that ensure a consistent superior product proposition to customers.
    Identify and develop product performance metrics to ensure attainment of business case objectives.
    Ensure quality assurance procedures are in place to continually evaluate quality of the customer experience to enhance performance and productivity.
    Share best practice and market intelligence to ensure we deliver a competitive solution.
    Identify, develop, and support execution of acquisition marketing campaigns.
    Anticipate global trends and identify probable impacts on the business and provide direction and solutions
    Build capability to ensure fulfillment of the sales and service functions

    Product Management & Stakeholder Engagement – 40%

    Identify and manage internal stakeholders and external partnerships including technology and service vendors, commercial partners and internal support teams to deliver on project deliverables.
    Assemble and manage the project teams.
    Secure and maintain business commitment / involvement from stakeholders and obtain feedback at all stages of the project.
    Analyze feedback from stakeholders and determine way forward.
    Monitor and manage Project progress, project scope and control change.
    Identify strategic and cross functional issues.
    Establish and manage appropriate project Risk, Opportunities, Change and Issue management procedures.
    Forecast and ensure delivery of likely business benefits.
    Manage compliance with Absa project practices and methodologies.
    Ensure the business is prepared for the change, including agreement of acceptance criteria and sign-off.
    Determine readiness of service and obtain sanction to proceed to roll-out
    Review pilot and assess quality of deliverables and controls.
    Ensure the impact of the project on the operational and IT infrastructure is assessed and communicated.
    Ensure the project deliverables are presented to the business within timescales contained in Project plan and within budgets agreed on inception.
    Prepare project reports within specified standards and timescales.
    Manage Project Interdependencies.

    People Management – 20%

    Foster a positive, prideful work environment with open communications and timely resolution of conflicts.
    Cascade information to the project team, give briefs on assignments and technical explanations.
    Review and assess performance of project team members against plans.
    Discuss and finalize performance development plans and ratings for your direct reports.

    Role/person specification
    Preferred Education

    University Graduate

    Preferred Experience

    At least 3 – 5 years’ experience in product development in a financial services environment
    Detailed understanding of the full range of Absa Africa Retail and Business Banking services and product set
    In-depth understanding of the various mobile banking platforms
    In-depth understanding of Fintechs
    Detailed understanding of Absa Africa Retail business processes and other associated process
    Detailed understanding of Absa Africa risk policy
    Detailed understanding of Absa Africa RBB strategy, operating structure and interfaces with other functions
    Detailed understanding of Absa Africa structure and interfaces e.g. BOS
    Detailed knowledge of Absa Africa People policies and procedures
    Maintain up to date knowledge of competitor and local market activity

    Knowledge and Skills
    Technical Competencies

    Knowledge and experience in developing and implementing innovative product offerings.
    Knowledge and experience in implementation of digital platforms and solutions end to end
    Strong commercial/ entrepreneurial acumen
    Strong networking skills at a high level
    Highly developed analytical and perceptive skills
    Ability to develop, plan, execute and implement according to corporate and project plan strategies
    Change management
    Team working – building and developing high performance
    Proven people, leadership and negotiation skills.
    A result driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.
    Innovative, with prior experience in product development.
    Strong communication skills both in person and in writing with excellent presentation skills. • Strong organizational skills
    Enthusiastic attitude and focus on results.
    A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Assistant Underwriter-First Assurance

    Assistant Underwriter-First Assurance

    Job Summary

    To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description
    Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Claims assessment: Check different types of information for accuracy and inconsistency with the aim of verifying the validity of claims made | Meeting deadlines: Completes tasks timeously | Claims process: Ensure that the claims process is effectively and efficiently executed as per standard operating procedures .
    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    www.linkedin.com

  • Senior Underwriter – First Assurance

    Senior Underwriter – First Assurance

    Job Summary
    To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
    Job Description

    Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
    Verifying Information: Check different types of information for accuracy and inconsistency
    Meeting deadlines: Completes tasks timeously
    Claims process: Ensure that the claims process is effectively and efficiently executed as per standard operating procedures

    Education
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Business Development Manager, Bancassurance

    Business Development Manager, Bancassurance

    Job Description
    Key accountabilities (Duties & Responsibilities)
    Revenue Delivery 60%

    Achieve set revenue insurance targets in BB
    Drive insurance engagement and penetration in BB through regular client and coverage team engagement.
    Drive an optimal product mix between Life and Non-Life for holistic solutioning of customer needs.
    Positioning insurance solutions alongside bank wide initiatives.
    Work with marketing for improved visibility and sustained product awareness to drive sales
    Attend BB sales connect sessions to report on insurance Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
    Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
    Have Sales activations and customer sensitization(quarterly) in partnership with partners to increase uptake and leverage on Bank customers activities to position the same
    Servicing Business Banking customers and ensuring the TATs with customers are adhered to
    Monitoring and evaluation business strategies set
    Obtain Approval of all sales related expenses
    Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
    Quarterly business review meetings with Insurance partners to discuss business activities
    Identifying cross and up sale opportunities and track performance
    Work with the Business Development manager -BB&CIB to ensure strategy deliverables are properly documented and monitored.
    Responsible for call reports on customer visits.
    Ensure all documentation is correctly completed, collected and submitted as per procedure manuals and SLA’s
    Work with partners to ensure Commercial Banking customers receive bespoke solutions and service

    People Management Role 30%

    Managing relationships with stakeholders to drive business
    Sustained insurance awareness within the network
    Providing general support to the BB team as and when required to drive sales and unlock opportunities
    Upskilling the team on corporate insurance prospecting and business development.

    Rigor/Compliance 10%

    Ensure TCF regulations are observed while attending to customers.
    Ensure all covers are placed as per process and procedures.
    Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s

    Role/person specification
    Preferred Education

    A Business-related Degree from a recognized university.
    Knowledge of insurance business, products, and processes. Minimum 10 years insurance experience in Insurance business development and relationship management.
    Diploma in Insurance (CII/AIIK)
    Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
    Exposure to governance, control and risk management
    Proven ability to effectively work across teams
    Ability to effectively work across teams

    Preferred Experience

    Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks

    Knowledge and Skills

    A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
    Effective negotiating skills to secure both internal and external resources and deal with external service providers
    Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
    Insurance Service Excellence
    Good understanding / Implementation of end to end insurance processes
    Basic understanding and support of project management principles
    Ability to prepare and interpret management/production reports.

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Business Development Officer-First Assurance Internal Auditor

    Business Development Officer-First Assurance Internal Auditor

    Job Summary
    To provide specialist advice and support for business development of information to inform decision making, through the execution of predefined objectives as per agreed standard operating procedures SOPs.
    Job Description

    Personal Marketing and Sales Strategy: Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of products & services and also identify new market opportunities within the portfolio of existing Absa Business Bank Client in conjunction with the ABB RE | Client Relationship Management: The identification of all target prospects and capturing in the Customer Relationship Management tool and build relationships at all levels within the prospect companies | Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. 

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Product Manager – Timiza Head of Retail Business Distribution

    Product Manager – Timiza Head of Retail Business Distribution

    Job Summary
    Reporting to Head of Digital Channels with the responsibility to design and develop product propositions and platforms that deliver holistic solutions to Absa customers and their ecosystems. The role holder shall also be responsible for managing the performance of the products/platforms through its lifecycle ensuring that customer value and ROI are optimized. The role shall interact with partners who are co-innovators in the product development and management process.
    Job Description
    Execution of Product Roadmap & Strategy – 40%

    Define compelling value propositions within the Virtual Banking space by understanding customers’ needs, pains, and gains.
    Develop innovative solutions that will be delivered through digital and/or electronic channels that respond to market needs or identified gaps in the market.
    Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization.
    Management of current product offering to ensure smooth delivery thereof and collection of all related revenues.
    Continuous engagement with strategic alliances and partners to ensure adequate product and process support to drive revenues.
    Continuous propagation of process innovation to maximize competitive advantage. • Develop and implement product development processes and standards that ensure a consistent superior product proposition to customers.
    Identify and develop product performance metrics to ensure attainment of business case objectives.
    Ensure quality assurance procedures are in place to continually evaluate quality of the customer experience to enhance performance and productivity.
    Share best practice and market intelligence to ensure we deliver a competitive solution.
    Identify, develop, and support execution of acquisition marketing campaigns.
    Anticipate global trends and identify probable impacts on the business and provide direction and solutions
    Build capability to ensure fulfillment of the sales and service functions

    Product Management & Stakeholder Engagement – 40%

    Identify and manage internal stakeholders and external partnerships including technology and service vendors, commercial partners and internal support teams to deliver on project deliverables.
    Assemble and manage the project teams.
    Secure and maintain business commitment / involvement from stakeholders and obtain feedback at all stages of the project.
    Analyze feedback from stakeholders and determine way forward.
    Monitor and manage Project progress, project scope and control change.
    Identify strategic and cross functional issues.
    Establish and manage appropriate project Risk, Opportunities, Change and Issue management procedures.
    Forecast and ensure delivery of likely business benefits.
    Manage compliance with Absa project practices and methodologies.
    Ensure the business is prepared for the change, including agreement of acceptance criteria and sign-off.
    Determine readiness of service and obtain sanction to proceed to roll-out
    Review pilot and assess quality of deliverables and controls.
    Ensure the impact of the project on the operational and IT infrastructure is assessed and communicated.
    Ensure the project deliverables are presented to the business within timescales contained in Project plan and within budgets agreed on inception.
    Prepare project reports within specified standards and timescales.
    Manage Project Interdependencies.

    People Management – 20%

    Foster a positive, prideful work environment with open communications and timely resolution of conflicts.
    Cascade information to the project team, give briefs on assignments and technical explanations.
    Review and assess performance of project team members against plans.
    Discuss and finalize performance development plans and ratings for your direct reports.

    Role/person specification
    Preferred Education

    University Graduate

    Preferred Experience

    At least 3 – 5 years’ experience in product development in a financial services environment
    Detailed understanding of the full range of Absa Africa Retail and Business Banking services and product set
    In-depth understanding of the various mobile banking platforms
    In-depth understanding of Fintechs
    Detailed understanding of Absa Africa Retail business processes and other associated process
    Detailed understanding of Absa Africa risk policy
    Detailed understanding of Absa Africa RBB strategy, operating structure and interfaces with other functions
    Detailed understanding of Absa Africa structure and interfaces e.g. BOS
    Detailed knowledge of Absa Africa People policies and procedures
    Maintain up to date knowledge of competitor and local market activity

    Knowledge and Skills
    Technical Competencies

    Knowledge and experience in developing and implementing innovative product offerings.
    Knowledge and experience in implementation of digital platforms and solutions end to end
    Strong commercial/ entrepreneurial acumen
    Strong networking skills at a high level
    Highly developed analytical and perceptive skills
    Ability to develop, plan, execute and implement according to corporate and project plan strategies
    Change management
    Team working – building and developing high performance
    Proven people, leadership and negotiation skills.
    A result driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.
    Innovative, with prior experience in product development.
    Strong communication skills both in person and in writing with excellent presentation skills. • Strong organizational skills
    Enthusiastic attitude and focus on results.
    A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Underwriting Assistant – Agriculture (Contract)

    Underwriting Assistant – Agriculture (Contract)

    PURPOSE:
    To assess and prudently underwrite General Business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.
    PRIMARY RESPONSIBILITIES:

    Prepare all cover certificates on time and dispatch to the various Sacco’s and co-operatives.
    Follow up for renewal business especially from the Sacco’s and co-operatives.
    To help in debiting business especially from the branches.
    To help in issuance of policy documents for the large number of clients especially from the sacco’s and banks.
    To help carry out inspections especially to the small scale farmers insured through different financial institutions.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s Degree in agriculture or related field of study

    Professional Qualifications
    Experience

    Up to three (3) months relevant experience

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good negotiation skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    Apply via :

    cic.co.ke

  • Product Manager – Timiza Intern

    Product Manager – Timiza Intern

    Job Summary
    Reporting to Head of Digital Channels with the responsibility to design and develop product propositions and platforms that deliver holistic solutions to Absa customers and their ecosystems. The role holder shall also be responsible for managing the performance of the products/platforms through its lifecycle ensuring that customer value and ROI are optimized. The role shall interact with partners who are co-innovators in the product development and management process.
    Job Description
    Execution of Product Roadmap & Strategy – 40%

    Define compelling value propositions within the Virtual Banking space by understanding customers’ needs, pains, and gains.
    Develop innovative solutions that will be delivered through digital and/or electronic channels that respond to market needs or identified gaps in the market.
    Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization.
    Management of current product offering to ensure smooth delivery thereof and collection of all related revenues.
    Continuous engagement with strategic alliances and partners to ensure adequate product and process support to drive revenues.
    Continuous propagation of process innovation to maximize competitive advantage. • Develop and implement product development processes and standards that ensure a consistent superior product proposition to customers.
    Identify and develop product performance metrics to ensure attainment of business case objectives.
    Ensure quality assurance procedures are in place to continually evaluate quality of the customer experience to enhance performance and productivity.
    Share best practice and market intelligence to ensure we deliver a competitive solution.
    Identify, develop, and support execution of acquisition marketing campaigns.
    Anticipate global trends and identify probable impacts on the business and provide direction and solutions
    Build capability to ensure fulfillment of the sales and service functions

    Product Management & Stakeholder Engagement – 40%

    Identify and manage internal stakeholders and external partnerships including technology and service vendors, commercial partners and internal support teams to deliver on project deliverables.
    Assemble and manage the project teams.
    Secure and maintain business commitment / involvement from stakeholders and obtain feedback at all stages of the project.
    Analyze feedback from stakeholders and determine way forward.
    Monitor and manage Project progress, project scope and control change.
    Identify strategic and cross functional issues.
    Establish and manage appropriate project Risk, Opportunities, Change and Issue management procedures.
    Forecast and ensure delivery of likely business benefits.
    Manage compliance with Absa project practices and methodologies.
    Ensure the business is prepared for the change, including agreement of acceptance criteria and sign-off.
    Determine readiness of service and obtain sanction to proceed to roll-out
    Review pilot and assess quality of deliverables and controls.
    Ensure the impact of the project on the operational and IT infrastructure is assessed and communicated.
    Ensure the project deliverables are presented to the business within timescales contained in Project plan and within budgets agreed on inception.
    Prepare project reports within specified standards and timescales.
    Manage Project Interdependencies.

    People Management – 20%

    Foster a positive, prideful work environment with open communications and timely resolution of conflicts.
    Cascade information to the project team, give briefs on assignments and technical explanations.
    Review and assess performance of project team members against plans.
    Discuss and finalize performance development plans and ratings for your direct reports.

    Role/person specification
    Preferred Education

    University Graduate

    Preferred Experience

    At least 3 – 5 years’ experience in product development in a financial services environment
    Detailed understanding of the full range of Absa Africa Retail and Business Banking services and product set
    In-depth understanding of the various mobile banking platforms
    In-depth understanding of Fintechs
    Detailed understanding of Absa Africa Retail business processes and other associated process
    Detailed understanding of Absa Africa risk policy
    Detailed understanding of Absa Africa RBB strategy, operating structure and interfaces with other functions
    Detailed understanding of Absa Africa structure and interfaces e.g. BOS
    Detailed knowledge of Absa Africa People policies and procedures
    Maintain up to date knowledge of competitor and local market activity

    Knowledge and Skills
    Technical Competencies

    Knowledge and experience in developing and implementing innovative product offerings.
    Knowledge and experience in implementation of digital platforms and solutions end to end
    Strong commercial/ entrepreneurial acumen
    Strong networking skills at a high level
    Highly developed analytical and perceptive skills
    Ability to develop, plan, execute and implement according to corporate and project plan strategies
    Change management
    Team working – building and developing high performance
    Proven people, leadership and negotiation skills.
    A result driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.
    Innovative, with prior experience in product development.
    Strong communication skills both in person and in writing with excellent presentation skills. • Strong organizational skills
    Enthusiastic attitude and focus on results.
    A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Premier Relationship Manager

    Premier Relationship Manager

    Bring your possibility to life! Define your career with us
     
    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
     
     
    Job Summary
    Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high quality, relationship oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
    The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client
    Job Description
     
     

    Relationship Management and Cross-Sell; 85%

    Be the first point of contact of customers in the portfolio
    Drive any required communication to customers in the portfolio
    Proactively target and recruit clients, through referrals from existing customer portfolios
    Proactively engage customers in existing portfolios to onboard close family members as part the family banking strategy
    Ensure new customer’s meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
    Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
    Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage and product holding
    Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
    Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
    Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
    Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX etc.
    Proactive engagement of required business specialists to support the fulfillment of customer needs
    Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
    Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement Procedures

    Business Management; 15%

    Ensure that targeted level of business results (i.e. income, balance sheet, costs, client satisfaction and client recruitment) for jobholder’s own portfolio are maintained
    Review portfolio on a regular basis recommending clients
    Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

    Risk and Controls

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Technical skills / Competencies

    People Management
    Communication and Presentation
    Business awareness
    Business management
    Performance management
    Resource management
    Relationship management
    Team building
    P C skills
    Planning

     
    Knowledge, Expertise and Experience

    In-depth knowledge of the full range of Barclays Africa retail product set and service and an overview of corporate and small business services
    In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
    Detailed understanding of the retail network business processes and operating procedures.
    Thorough knowledge of operating instructions and audit requirements.
    Good understanding of Absa Africa risk policy
    Awareness of Absa Africa retail strategy, operating structures and interfaces
    Knowledge of Absa Africa people policy and procedures
    Understanding of the local competitor market.
    Team leader experience.

     
    Experience.

    Circa 2 years team leader experience
    Record of achievement in a sales and service environment
    Experience of handling customer complaints
    Previous experience of handling operational risk issues
    Previous roles could include
    Personal banker team leader
    Prestige team leader

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Business Development Manager, Prestige Banking

    Business Development Manager, Prestige Banking

    Job Summary

    The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to co-ordinate sales activities and business development for the business focusing on prestige sales.
    The stakeholder management deliverable includes regular and co-ordinated attendance of sales session with the retail network to drive the prestige sales across the network.

    Job Description
    Key accountabilities (Duties & Responsibilities)
    Sales  Delivery; 60%

    Achieve set revenue and prestige NTB targets in RBB.
    Drive Prestige engagement and penetration in RBB through regular client and coverage team engagement.
    Drive an optimal product mix Liabilities, Deposits, Card etc for holistic solutioning of customer needs.
    Work with marketing for improved visibility and sustained product awareness to drive sales
    Attend RBB sales sessions to report on Prestige Proposition Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
    Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
    Have Sales activations and customer sensitization(quarterly) in partnership with
    partners to increase uptake and leverage on Bank customers activities to position the same
    Servicing Prestige Banking customers and ensuring the TATs with customers are adhered to.
    Monitoring and evaluation business strategies set
    Obtain Approval of all sales related expenses
    Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
    Identifying cross and up sale opportunities and track performance
    Responsible for call reports on customer visits.

    Stakeholder Management Role; 20%

    Managing relationships with stakeholders (Regional Managers, Branch Managers, Sales Managers, Products heads) to drive business
    Partners to increase uptake and leverage on Bank customers activities to position the same
    Servicing Prestige Banking customers and ensuring the TATs with customers are adhered to.
    Monitoring and evaluation business strategies set
    Obtain Approval of all sales related expenses
    Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
    Identifying cross and up sale opportunities and track performance
    Work with the Regional Managers, Branch Managers, Sales Managers to ensure strategy deliverables are properly documented and monitored.
    Responsible for call reports on customer visits.
    Ensure all documentation is correctly completed, collected and submitted as per procedure manuals and SLA’s
    Work with Regional Managers, Branch Managers, Sales Managers to ensure Prestige Banking customers receive bespoke solutions and services.
    Providing general support to the Network teams as and when required to drive sales and unlock opportunities
    Upskilling the team on Prestige Proposition for prospecting and business development.

    Rigor/Compliance; 20%

    Ensure all regulations are observed while attending to customers.
    Ensure all applications are placed as per process and procedures.
    Ensure all regulatory requirements are met by ensuring compliance to the Banking act and SLA’s
    Managing relationships with stakeholders (Regional Managers, Branch Managers, Sales Managers, Products heads) to drive business.
    Sustained Prestige Proposition awareness within the network.
    Providing general support to the Network teams as and when required to drive sales and unlock opportunities.
    Upskilling the team on Prestige Proposition for prospecting and business development.

    Role/person specification
    Preferred Education

    A Business-related Degree from a recognized university.
    Knowledge of Prestige business, products, and processes.
    Experience in sale and Prestige business development and relationship management.
    Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
    Exposure to governance, control and risk management
    Proven ability to effectively work across teams
    Ability to effectively work across teams

    Preferred Experience

    Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks

    Knowledge and Skills

    A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
    Effective negotiating skills to secure both internal and external resources and deal with external service providers
    Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
    Banking Service Excellence
    Good understanding / Implementation of end to end Prestige processes
    Basic understanding and support of project management principles
    Ability to prepare and interpret management/production reports.

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com