Jobs Kenya

Company Founded: Founded in 1991

  • Finance Manager

    Finance Manager

    POSITION ROLES & RESPONSIBILITIES
    The Financial Manager has overall policy and management responsibility for the finance and accounting functions within the organization. The Finance manager’s responsibilities include ensuring policy compliance and controls, field office support, staff training and capacity building, management of finance functions, treasury and budget functions. The finance Manager has a responsibility of working with various local and international sub grantees and partners. The position will supervise and oversee finance staff in Nairobi and Somalia offices.
    Specific Responsibilities
    Ensuring finance policy compliance

    Ensure that the country office finance functions are in line with the Adeso finance policy
    Ensure that donor rules and regulations are adhered to in finance management of specific projects .
    Establish and implement Somalia specific finance systems, and guidelines
    Work closely with the team to discuss on finance management policies and provide timely advice on any issues related to compliance, fraud, under or over spending of project grants and finance staffing issues
    Closely look at the issue of cost effectiveness and provide recommendations and guidance to the management team
    Understand and share information related to local government (throughout Somalia) statutory requirements related to financial issues and ensures compliance with tax regulations and any other legal requirements

    Establishing effective internal finance controls

    Ensure that established internal control systems for Adeso are in place. Review on effective implementation of these systems regularly and reporting any discrepancies to the Executive Director
    Ensure that the authorization matrix is updated and approvals are in line with the matrix
    Review the allocation of salaries based on timesheets, and an overall assessment of the general controls that are in place, provide recommendations if necessary.
    Ensure that authorized signatory list and bank information forms are regularly updated and hardcopies are on file
    Identify requirements for and develop reporting formats to aid in the management of Adeso Somalia program operations and grant expenditures.
    Undertake internal control audits, report the same and in discussion with the ED, initiate actions necessary to correct any internal control weaknesses.
    Facilitate and co-ordinates external, internal, donor or government audits
    Documentation- ensure that all relevant finance documents are appropriately filed (soft and print copy), ensuring quality referencing for the filed documents, safety of the documents

    Field office support

    Establish and implement practices to ensure efficient and seamless support and coordination with the field offices
    Undertake regular field office visits in order to support, guide and monitor implementation of internal controls, identify support needs, and train finance and non-finance staff
    Monitor program activities in line with donor proposals and share observations with the concerned team members
    Undertake monitoring of the partner organizations and provide training on Adeso and donor guidelines
    Ensure that cash transfers to the field offices are taking place and any challenges are communicated and addressed

    Undertake quality finance reporting and documentation

    Provide monthly financial reports – ensuring integrity of information and explanations, and timely submission
    Prepare donor reports when necessary- ensuring reporting in the due format of the donors, accuracy of information and timely submission
    Analyse finance information to generate report on overall finance management issues- i.e. spending trends, operation vs program costs, funding gaps, funding pipeline analysis
    Preparation of various monthly finance reports The reports include- trial Balance, collate bank statements, monthly financial grants summary, monthly grants tracking sheet, monthly reconciliation file etc
    Prepare monthly budget vs actual (BVA) report for all donor grants and share the same with senior management team. Participate in BVA review meetings and share any observations and recommendations

    Preparation of project budgets for donor grants

    Preparation and revision of project and grant proposals and budgets in line with donor guidelines
    Review and finalize partner grant budgets ensuring cost effectiveness, clarity of budgets

    Team Leadership

    Leverage strengths of the current finance team members, help to clarify roles and responsibilities and develop and implement training programs in order to maximize and reach optimal individual and organizational goals;
    Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment.

    ESSENTIAL SKILLS AND QUALIFICATIONS

    Minimum of a BA; BCOM and/or MBA preferred
    Professional accounting qualification (CPA/ACCA/CIMA/CFA).
    Five(5) years of accounting and finance experience, ideally beginning in accounting and audit, followed by experience gathering, evaluating, presenting and reporting financial information to executive teams and external stakeholders
    Experience in a complex NGOs with multiple programs.
    Keen analytic, organization and problem solving skills which allows for strategic data interpretation versus. simple reporting
    Strong interpersonal and communication skills; experience in effectively communicating key data, including presentations to senior management, board or other outside partners
    Ability and desire to translate complex financial concepts to individuals at all levels including finance and non-finance managers

    How to applyThis is a challenging opportunity for a dedicated and highly motivated professional. If you would like to join this dynamic team, please submit your application to jobs@adesoafrica.org , quoting the position in the email subject matter, by 15th April 2022.Each application should be addressed to HR and include the following:An updated CV with contact details: email address and phone number andAn application letter which should include cover letter and remuneration requirements.

    Apply via :

    jobs@adesoafrica.org

  • SME Relationship Manager Digital Wallet Specialist Digital Wallet Analyst-1 Service Delivery Manager Solutions Analyst Manager

    SME Relationship Manager Digital Wallet Specialist Digital Wallet Analyst-1 Service Delivery Manager Solutions Analyst Manager

    Job Summary

    To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    The primary objective is to maximise sustainable risk-adjusted / EP portfolio contribution.
    The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

    Job Description
    Accountability: Sales and Service: – 70%

    Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
    Consult customer owners/managers on financial/credit issues and general business practice/ideas.
    Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
    Deal with, and find resolutions for, customer complaints.
    Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
    Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
    Monitor and ensure adherence to risk service standards.

    Accountability: Business Management: – 25%

    Research, create and follow up on a target list for potential new business.
    Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
    Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
    Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
    Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
    Adhere to procedures and guidelines within the BB RMCD.

    Accountability: Staff Management: – 5%

    Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. 
    Manage own leave plan.
    Offer support as per business request.

    Risk & Control Objective

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards.
    Understand and manage risks and risk events (incidents) relevant to the role.”

    Technical skills / Competencies 
    Personal Attributes:

    Delivering results and meeting customer expectations.                                      
    Managing relationships                                                    
    Personal organization                                                                       
    Self development                                                               
    Adaptability                                                                                     
    Working with others
    Decisiveness
    Active listening
    Analytical thinking
    Judgment
    Writing and Reporting

    Skills required to undertake the role:

    Relationship skills
    Risk skills

    General Corporate skills

    Leadership and team skills
    Product skills
     Presenting and Communicating information
    Knowledge of the bank’s products, services and policies required to undertake the role:
    The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
    For Complex products, a good knowledge will be required sufficient to:-
    Recognize the changing needs of the customer.
    Identify products/service that best satisfies customer need.
    Introduce the product/service.
    Co-ordinate the introduction of the relevant Group product specialist.
    Deal with customers directly as required.
    A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
    The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

    Knowledge, Expertise and Experience
    Must have good knowledge on:-

    Enterprise Banking,
    customer relationship management
    Team management

    Education:

    Business Degree

    Closing date: 5 April 2022

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Finance Coordinator

    Finance Coordinator

    POSITION SUMMARY
    The Finance Coordinator will be a full-time member of the Adeso staff, working with Somalia field teams & HQ staff.
    SPECIFIC ROLES AND RESPONSIBILITIES
    Financial Management

    Planning and coordinating the activities of Finance with teams by ensuring that there are adequate resources to effectively undertake the planned activities.
    Providing leadership and supervision to all finance officers in the offices and ensure that they carry out their daily tasks in an effective and efficient manner as per Adeso’s policies and procedures and donor requirements.
    Assist in the preparation and monitoring of budgets for all country projects/programmes as per Adeso and Donor formats, on monthly, quarterly and annual basis
    Provide timely and sound financial reports to the management, donor and other stakeholders on monthly, quarterly and annual basis
    Assist in the institution of organizational financial policies and procedures ensuring compliance to the said policies.
    Review the monthly payments including payroll for all staff
    Review bank reconciliations
    Track employee advances regularly for recovery
    Strengthen financial systems and internal controls and ensure that transactions are adequately captured and recorded accordingly in the system. Ensure all payments are adequately supported by the relevant documents.
    Review field finance officers work with a view to building capacity
    Periodically monitor budgets and inform of major issues whilst suggesting corrective actions.
    Ensure proper coding, Posting and approval for all transactions in the Serenic/Accounting system
    Ensure all financial documents from the field are sent to the head office for filing and verification on monthly basis
    Periodically review the fixed assets register and ensure that it reconciles with the accounting system records

    Business planning and donor management

    Prepare annual operations plan for the office and programmes
    Assist in the review, revision and updating financial operations policies and procedures for the offices as and when required
    Monitor budgets and programme expenditure of the offices and teams
    Review and consolidate monthly cash requests and ensure timely liquidation
    Plan for the growth and expansion of the country finance function
    Oversees and manages country audits both programmes and otherwise and liaises regularly with auditors (internal and external), and government agencies.
    Compliance and implementation of policies and procedures
    Undertake regular financial monitoring in the field offices and ensure that staff adhere to Adeso and donor financial policies and procedures.
    Ensure the organization is in compliance with local statutory laws and legislations
    Ensure proper procurement procedures are adhered to at all times, including maintaining of vendor contracts, lease agreements, and any other service contracts as may be required
    Oversee the performance management of all finance staff and undertake annual performance review of finance officers

    Capacity Building

    Train and mentor staff on the use of the computerized accounting software and ensure that they are following the standard process of using the accounting system
    Provide orientation and training to the staff on cost-effective management Adeso’s financial policies and procedures
    Identify any capacity gaps and assess any capacity building needs in the finance departments and propose corrective action
    Plan for and implement capacity building activities for Adeso country finance staff and partners on timely and efficient manner
    Manage, develop and mentor finance staff and ensure staffs develop competencies in the key functional areas.
    Assist in the identification of best practices within and outside of Adeso and help in the documentation and implementation of such practices

    SKILLS AND QUALIFICATIONS

    Bachelor’s degree in Accounting, Finance or Business Administration
    Professional qualifications in accounting or CPA (K), ACCA, CIMA, or equivalent;
    A minimum of 8 years’ experience working in a similar position;
    Experience in managing multiple programmes and operations remotely;
    Experience in institutionalizing financial policies and procedures and internal control systems;
    Strong attention to detail and a high level of organization;
    Previous experience in similar position will be an added advantage
    Excellent communication skills both oral and written and the ability to work independently and as part of team;
    Diplomacy, tact and negotiation skills;
    Willingness to travel regularly to and within remote areas;
    Ability to function effectively in a complex work environment, set appropriate priorities and deal effectively with numerous simultaneous requirements.
    Strong management skills and strong competencies in people management, capacity building and coaching;
    Proficiency in all Microsoft Office programs, particularly Microsoft Word, Excel, and financial applications such as sun systems is strongly preferred;
    Strong hand on experience and knowledge of institutional donor funding requirements and regulations to be able to advise programme staff accordingly;
    Strong analytical and numeracy skills as well as be ability to demonstrate experience of working with computerized accounting packages and spreadsheets with ability to transfer these skills to other users;
    Good knowledge of local and regional laws and statutory requirements;
    Highly developed interpersonal skills and a proactive approach to issues;
    Spoken and written Somali is an added advantage.

    How to applyThis is a challenging opportunity for a dedicated and highly motivated professional. If you would like to join this dynamic team, please submit your application to jobs@adesoafrica.org , quoting the position in the email subject matter, by 4th April 2022.

    Apply via :

    jobs@adesoafrica.org

  • Market Risk Manager

    Market Risk Manager

    Job Summary
    Reporting to the Head of Market & Treasury Risk, this role is responsible for:
    Ensuring that a sufficiently robust risk control framework around the business activity in Treasury & Markets exist so as to ensure that market and other risks undertaken by these areas is being adequately identified, managed, controlled, monitored and reported in line with the relevant framework, policies and standards.
    Job Description
    Accountability: Risk and Controls Management : Time split – 70%
    Traded Market Risk Management:

    Familiarization with Front-Office dealing strategies/activities and products.
    Clear understanding of DVAR (Daily Value at Risk) or any other market risk measurement Methodology employed.
    Ensure calculation of Non VaR metrics such as PV01 and Currency Net Open Positions locally and reporting risk position data to relevant stakeholders with commentary on large day on day movements as well as Operating environment risk factors.
    Sign off IR DVaR and FX DVaR metrics as generated by the Risk watch system.
    Investigation of any variations/excesses in DVaR results and reported to Absa Market Risk.
    Responsible for reconciliation of data between various systems such as Front Arena, Risk watch and regulatory reporting systems as well as implementation of other data quality checks.
    Carrying out Intraday NOP Limits Checks as per policy requirements.
    Carrying out simulations on large trades in the pipeline to establish need for additional limits.

    Treasury Risk Management:

    Familiarization with Treasury strategies/activities and products in the banking book.
    Preparation of Manual Input Files and update of parameter files for generating the MRA reports.
    Population and circulation of the Stress reports and EVE sensitivity report/metrics including review of QRM system output
    Investigate and comment on large day on day movements.
    Preparation of Net Interest sensitivity reports and ensures reconciliations are completed with Finance BA610 reports.
    Review and challenge of the section H of the BA610 report and reconciliation to Balance sheet as well as provision of required regulatory commentaries.
    Provide necessary inputs to Decks for such forums as ALCO, Trading Risk Committee, Investment Committees and Monthly Risk forum.
    Banking Book simulations and Review and challenge capital plan, capital adequacy forecasts, underlying assumptions and changes to assumptions and forecasts.
    Review and agree stressed capital plan including assumptions and basis of preparation.
    Review and challenge/agree internal capital limits and EWIs, including re-allocation, reductions, increases and breaches.
    Review and challenge/agree the recovery plan.
    Assess the suitability and performance of pricing, risk and capital models working together with Risk policy & Strategy Head. Work with relevant groups to address material deficiencies.
    Completion and circulation of intra-month Liquidity Risk Assessment (LRA) reports.
    Support the Head of Market Risk in Review and challenge capital plan, capital adequacy forecasts, underlying assumptions and changes to assumptions and forecasts, Recovery Planning, Stress testing, Risk Appetite setting and Completion of the Internal Capital Adequacy Assessment Process (ICAAP).
    Support Head of Market & Treasury Risks with adhoc requests from various stakeholders.

    Accountability: General Control : Time split – 20%

    Completion of Key Risk Indicator reports, RCSA testing and Audit support.
    Ensure compliance with Market Risk standards and policies.
    Help refine existing Market risk procedures and process maps.
    Actively discuss business issues with the Head of Market Risk to promote/ensure compliance to policy and procedure.
    Develop/maintain good relationships with colleagues to ensure achievement of business goals.
    Act as role model and drive pro-active application of Absa guiding principles.
    Ensure effective performance management, development and succession planning. 
    Project work to enhance current process flows and improve the system environment.
    Accountability: Systems maintenance and development responsibilities : Time split – 10%
    Help in implementing any new systems or changes to existing systems as may occur from time-to-time.
    Manage, develop and exploit market risk solutions, whilst at the same time ensuring internal controls are maintained in line with Group standards. 

    Education and Experience Required 

    Bachelor’s degree preferably in a business-related field.
    More than 2 years’ experience in Market Risk, Treasury, Front Office, Middle Office, Finance or Product Control in a financial institution, financial regulatory or consulting companies.
    Experience in being able to produce high quality work under pressure, prioritize work and meet deadlines.
    Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet.
    High level of analytical skill

    Preferred:

    ACI-Financial Markets Settlement/Dealing Certificate.

    Knowledge & Skills: (Maximum of 6) 

    Working knowledge of the banking environment, local and global markets.
    Excellent interpersonal communication skills (verbal and written communication).
    Stakeholder management skills.
    Analytical skills and Excellent MS Excel skills.
    Good understanding of the regulatory and control environment.
    Communicate well and make relationships work.

    Competencies: (Maximum of 8 competencies) 

    Deciding and initiating action.
    Adapting and responding to change.
    Strong communication and influencing skills.
    Planning and organizing.
    Coping with pressure and setbacks.

    Analytical skills.

    Relationship building and partnership approach.
    Delivering results and exceeding expectations.

    Education

    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Centre Manager, CLM

    Centre Manager, CLM

    Overall Job Purpose:

    To support in the implementation and delivery of the Retail and Business Banking customer life-cycle strategy through the Telemarketing Unit, with an aim of deepening the bank’s relationship with its existing customers to enhance wallet share, customer satisfaction and retention and customer profitability.
    To build and develop a high-performing team through embedding performance development and coaching.  Ensure that the team member receives coaching and feedback to develop and achieve their maximum potential, meet, and exceed data led sales targets.
    Embed Governance, Compliance, Risk and Controls within the Telemarketing Unit in line with business Risk Control assessments (RCAs), Audit requirements and Absa group policies.
    Identify and implement key processes to support in the efficient running of the Telemarketing Unit.
    Identify/Review and implement key product processes to support in the delivery of product and channel customer life-cycle campaigns through the Telemarketing Unit.
    Be the liaison with other business units/departments e.g., products, channels and operations in the delivery of product and channel customer life-cycle campaigns or review of processes to support in the delivery of product and channel customer life-cycle campaigns through the Telemarketing Unit.
    Liaise with the Chief Data Office team to provide any required analytics to drive improved performance of the Telemarketing Unit.
    Liaise with the Customer Lifecycle Management (CLM) Strategy/Data Led Sales Manager on any key changes that need to be done at the Telemarketing Unit to support in the RBB CLM and Data Led Sales Strategy execution.

    Key Accountabilities:
    Risk, Control & Processes – 20%

    Ensure Governance, Compliance, Risk and Control Standards are implemented and adhered, to meet Group Standards.
    Ensure any new regulatory or Group requirements impacting on Telemarketing are reviewed and implemented.
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements and internal Absa policies and standards.
    Ensure full embedment of complaints procedures and any arising complaints, queries, and escalations are dealt with effectively and in a timely manner.
    Ensure full embedment of all applicable governance and controls policies and procedures.
    Maintain an up-to-date RCA document for TMU.
    Ensure all required reports are provided in a timely manner including daily TMU Sales Report and TMU Monthly Financial Performance Report.
    Identify any arising issues and escalate appropriately.
    Team responsibility and accountability for the profitability within the portfolio, including budgets of the CLM Telemarketing Unit
    Team responsibility for the preparation of required documentation/processes supporting TMU activities, ensuring completeness, correctness and all procedures have been adhered to
    Team responsibility for the filing and safe custody systems within TMU, with adherence to the Bank’s Data Management Policy.
    Ensure adherence to KYC policy in conducting customer engagements and onboarding as part of TMU activities.
    Ensure reporting on conformance to KYC as required.
    Team responsibility for adherence to Policy & Procedures in TMU.
    Ensure the TMU Asset Register is properly maintained, including completeness and accuracy.
    Team responsibility for adherence with IT security procedures including conducting regular snap checks on the Interactive Voice Recorder (IVR) Telephony system.
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements and internal Absa policies and standards
    Ensure quality assurance checks are embedded.
    Understand and manage risks and risk events (incidents) relevant to the role.
    Monitor the performance of Voice Recorder Telephony system and ensure escalations are done accordingly aiming for 100% uptime and that all sales done are recorded.
    Ensure snap checks are done as per agreed policy and any breaches of processes are flagged with Head of TMU.
    Ensure processing of sales is within agreed timelines by engaging Operational centers to resolve issues in a timely manner.
    Be in liaison with the Contact Centre team to ensure ALL Customer Complaints in CLM TMU/Portfolio queue are handled within SLA.
    Deliver customer and business friendly processes which drive identified product and channel CLM campaigns through the Telemarketing Unit.
    Regular engagement with colleagues at CLM Strategy, Products, Channels, Operations and other Business units on the various campaigns running at the Telemarketing Unit.
    Managing the supplier relationship with the outsourced outbound telemarketing vendor in view of resolving emerging telephony issues.
    Liaise with the CLM Strategy/Data Led Sales Manager and/or Branches to ensure any branch related support areas tied to the Telemarketing Unit’s processes are running.
    Efficiently ensure sales generated by the Telemarketing team are processed within SLA and dispatched to processing centers and daily MI shared with the unit.

    Business Performance and Growth – 60%

    Ensure tracking of campaign outputs through TMU Compliance for realization of signed-off benefits.
    Act as an enabler to the Lead Generators under supervision by providing them with the tools and information to optimize sales.
    Through delegation to the Lead Generators, achieve set annual sales targets.  Monitor the performance of the Lead Generators on real time monitoring, daily, weekly, monthly, quarterly and annual basis and provide coaching and feedback on how to improve performance.
    Daily, monitor all the activities being carried out in the TMU.
    Motivate staff and ensure they are recognized through the Absa Bank PLC recognition schemes.
    Identify training needs of the team and arrange for these needs to be met through on-the- job coaching and formal training.
    Communicate a summary of the training needs to the Head of TMU at least annually. Ensure that the planned learning interventions take place particularly for compulsory training.
    Induct new Lead Generators and ensure that they participate in formal induction as well as the compulsory compliance training courses.
    Cascade key messages, including training for products to staff members, including training on new application forms.
    Monitor sales performance on real time basis, daily, weekly, and monthly basis and provide results to the Head of TMU.
    Ensure detailed customer feedback is collected through BOC as part of the calls done at the Telemarketing Unit, collate this and submit to the appropriate business units as a means of providing ongoing customer feedback on the bank’s products, channels, and services.
    Ensure commission payments to Telemarketing Unit are processed accurately and within SLA for all products sold.
    Facilitate supply of data to the Telemarketing Unit from the respective Product departments in required amounts and within agreed SLAs while maintaining a tracker of all sales data inputs to TMU against agreed SLA.
    Provide input to Telemarketing team through feedback on sales quality in view of emerging business policies or requirements.

    Stakeholder Engagement& Management – 20%

    Proactively drive collaboration with varied stakeholders to ensure full execution of the Telemarketing Unit strategy.
    Liaise with/ support and ensure timely delivery from Products, Channels Operations & Technology teams for development of processes, infrastructure, and IT capability to support activities at the Telemarketing Unit.
    Facilitate design and delivery of staff training and toolkits for the Telemarketing Unit.
    Participate in the ironing out of any Telemarketing Unit issues arising, through appropriate dialogue with stakeholders and conducting required analyses.
    Maintain a “feedback” loop with key stakeholders and engage on any emerging strategic developments.
    Liaise with the Head of Telemarketing to ensure that the unit is appropriately represented in the relevant business-wide forums.
    Build effective relationships, influence, and motivate the Telemarketing teams to ensure their wholehearted commitment to effective implementation of CLM.

    Role/person specification (Education and Experience)

    Bachelor’s Degree
    Microsoft Office Suite proficiency
    Sales Management
    Call Centre Experience
    Front Line Experience in either sales or service
    Team Management

    Knowledge & Skills 

    Proven Stakeholder management skills.
    Team Management skills.
    Good understanding of Absa Bank customer segmentation, products, policies, plans, objectives to pro-actively embrace changes within the function.
    Proven track record of delivering superior customer value.
    Performance management skills.
    Good working knowledge of telephony systems and quality controls.

    Education

    National Certificate: Accounting (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Business Performance and Analytics Manager Relationship Manager

    Business Performance and Analytics Manager Relationship Manager

    Job Description
    Business performance and analytics Manager
    Overall Job Purpose:

    To provide specialist advise and support in the preparation, development, and analysis of financial data to provide accurate information to inform decisions enhancing growth & profitability, through the execution of predefined objectives.
    To provide specialist advise and support in the generation and provision of reliable business intelligence to support key deliverables and informed decision making, through the execution of predefined objectives as per agreed objectives
    To provide specialist advice and support in the development and implementation of business planning and associated service delivery processes, methods, and techniques, enabling the provision of sound planning/forecasting services.
    This role requires strong organizational, communication and analytical skills, advanced knowledge of data analytical tools including, Excel, SQL, Power BI, Tableau etc.

    Key Accountabilities:
    Management information Production – 40%

    Source information from different data warehouses, data marts, ERPs, manual systems, and on-line systems based on knowledge of appropriate data sources given the business requirement
    Collect and package data into usable and user-friendly management information for the relevant teams and stakeholders in the business
    Develop new reports, report formats and standards based on identified user requirements for the business, using multiple technologies
    Analyze derived information to create value add understanding of insights and opportunities presented by the data set
    Prepare customized reports based on identified requirements from the business at large
    Develop regular performance reports particularly related to needs of the business to aid performance measurement and management.
    Continuously identify opportunities to automate reports and to eliminate duplicate and manual report production
    Check different types of information for accuracy and inconsistency 
    Prepare financial and performance reports, both management and ad hoc, by coordinating the execution of the day to day and general accounting functions to enable decision making. 
    Present monthly reports by ensuring the completeness, accuracy, and relevance of the information to be presented to enable business to make informed decisions. 
    To provide support and analysis on a range of technical issues in connection with the Financial and Management Accounts e.g., variance/trend analysis (actuals v budget) makeup of specific costs etc.

    Provide value-add insight -20%

    Develop a thorough understanding of the key business challenges through engagement with all stakeholders in the business
    Identify opportunities through which analytics can assist in addressing these challenges, present these to relevant stakeholders and implement
    Identify business opportunities in support of the business initiatives through analysis of the business management information and management information that may reside outside the business.
    Assist stakeholders in developing business cases for new products by providing relevant information to support identified business opportunities. Ensure that the management information input in business cases is credible by ensuring accuracy of the data used
    Propose approaches to the business on monitoring measures or key performance indicators (KPIs) associated with the business case and business model and ensure creditability of data received to support the measures or KPIs
    Analyze trends within the business data to reduce risks, optimize performance of the business and inform People Function decisions.

    Business partnering – 15%

    Build effective working relationships with business stakeholders to develop a detailed understanding of their business imperatives and objectives.
    Maintain an interactive process with stakeholders as the analytical solution is being developed – present and receive feedback on work-in-progress.
    Perform a consultancy role with business stakeholders. Present the final analytical outputs to stakeholders and assist in interpreting the results and providing advice & recommendations on the implementation of actions.
    Educate users where required on the design or how to utilize the solution.
    Engage with the business teams on an ongoing basis to understand management information needs and sensitize them to any relevant existing reports or management information outputs that will result in value-add opportunities in their respective areas
    Provide strong support to the operational team by having regular meetings with to share financial performance.
    Provide advice and support to management on financial risks that might have an impact on profitability by discussing at regular intervals all financial related matters
    Conduct impact analysis of any proposed changes that will impact on management information reporting
    Actively engage and participate in new initiatives within the business to ensure that the management information component is addressed
    Engage with other key stakeholders within the Group to ensure that the business leverages off what is available and are aware of initiatives in the group that may impact on the business

    Planning and Strategy – 15%

    To support the business in it MTP/STP processes.
    Prepare and discuss the short-term plan (STP), medium term plan (MTP) and rolling forecast (RAF) and budgets with the relevant stakeholders to enable consolidation into finance forecast and budget. 
    Work with the team to consolidate the financial plans generated by MTP, STP and RAF and sense check the consolidations prior to recommending approval by the Heads of Business
    Apply relevant research methodologies, tools, and techniques to gather information effectively and purposefully.
    Support projects by developing the financial component of the business case that is created by the management team to actively track and change benefits and costs of the project. 
    To help produce the financial business case for all investment projects undertaken by your business and to monitor benefits by gathering data and calculating costs, benefits and returns.
    Apply relevant research methodologies, tools, and techniques to gather information effectively and purposefully.
    Conduct and facilitate strategic and market analytics to drive out customer insights on a micro segment level
    Extract key intelligence to present to the Management monthly to support their strategy definition and tactical change decision making.
    Investigate and embark on a continuous market scanning to identify and stay abreast of market trends and activities to inform opportunities for new or enhanced products and services

    Governance and control – 5%

    Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports
    Ensure the accuracy of data within the business and ensure consistent use of data
    Escalate data integrity issues to relevant Manager / Data Management ensure that these receive priority to maintain a high-level of data integrity.
    Check all existing and new reports for accuracy and data integrity
    Maintain appropriate internal controls in line with Absa group policy by regularly reviewing all variance reports and other reports where applicable. 
    Interact with the Internal and External Audit team and provide necessary information as and when required 
    Ensure cost center managers comply with all regulations and policies when reflecting the financial position of the business
    Communicate financial policies, procedures, standards and guidelines to the Senior Business Manager and Group Finance Management Team. 

    Continuous self-development and growth – 5%

    Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking to attain those required for the next level of work with particular focus on best practices
    Continuously enhance the business expertise by analyzing its drivers, key indicators, relationships, and trends.
    Consider all influencing events, quantify the impact on the business and pro-actively find solutions
    Develop a thorough knowledge of various systems and related reporting including ability to build / adjust reports within Workday.

    Technical skills / Competencies

    Attitude:  Willingness to learn, positive “can do” approach and strong work ethic showing willingness to support team members in managing peaks and troughs in workload
    Interpersonal Skills:  Open, collaborative approach to teamwork and ability to build network / relationships within the business.  Should have confidence to communicate findings (including bad news) to stakeholders
    Communication:  Strong written and verbal communication skills.  Ability to communicate complex financial analysis to non-financial stakeholders
    Technical Confidence:  Data base queries (including Excel, SQL, Power BI etc.) are central to the role as is quantitative analysis.  Much of this can be taught but basic proficiency and experience is vital
    Flexibility:  Ability to work across different teams and to pick up new skills quickly

    Experience and Qualifications

    Finance and IT related qualification added advantage.
    Experience of working in a financially focused role.
    Experience of providing financial support and advising and influencing business management.
    Excellent analytical skills to enable financial and operational analysis and interpretation.
    Ability to assimilate, interpret and communicate complex financial analysis to non-financial people.

    Knowledge, Expertise & Experience

    Detailed knowledge of financial modeling using advanced Excel functionality.
    Knowledge and skills on power point presentations
    An ability to acquire skills quickly to interrogate systems, e.g., Flex, Databases such as EMDW, Tableau
    Good communication skills, particularly the ability to analyze and summarize large amounts of data and present in a concise and readily understood format. 
    Good understanding of business strategic objectives and the value drivers of business products and markets.
    Good understanding of key banking account lines and drivers (interest income, interest expense, impairment, etc.)

    Education

    Higher Diplomas: Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

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  • Custody Operations & Service Manager

    Custody Operations & Service Manager

    Job Description
    Custody Operations & Service Manager
    Overall Job Purpose

    Execution of custody operations, security settlements, corporate actions, financial markets operations.
    Knowledge on agent banking, sub custody operations and clearing
    Provision of first-class Global and Local Custody operations and service oversight.
    The effective handling and authorization of all security transactions on behalf of the bank’s clients and keeping all records up to date in a manner that will reduce the incidence of risk to the bank.
    Ensuring IT security and best practice is maintained and day to day smooth running of the securities system.
    Ensuring adherence to all processes and procedures of the function.
    Primary contact with clients ensuring that the quality of service provided is of international standard.

    Accountabilities Processes – 50%

    Ability to deal effectively with local market participants including Brokers, Custodians, Fund Managers, Stock Exchange and Depository.
    Ability to deal effectively with Global Custodian on matters relating to daily operations, market information, service levels etc.
    Processing of settlement transactions and reporting of trade status.
    Checking of funds and holding prior to settlements. In case of failed trades, the same have been updated with correct reasons
    Authorize client trade and corporate actions instructions on the securities system.
    Ensure settlement of trades and corporate actions on due date.
    Ensuring that maintenance and recording of all transactions is done in a timely manner.
    Ensuring that client receives error free custody reporting from the system
    Ensure all messages are correctly repaired, cancelled, created and authorized and trades settled on settlement date
    Oversight of Custody operations like corporate actions, client entitlements, dividend collection, daily securities & cash reconciliation, and any other duties similar in nature pertaining to the function
    Ensuring 100% accuracy regarding client billing and revenue recoupment.
    Securities system dashboard management to ensure that all daily deliverables are met
    Provide guidance and authorization when dealing with Global markets for FX rates booking and confirmation in respect of clients’ trades and funds repatriation (where needed).
    Ensuring all key controls and assigned tasks are completed in a timely manner.
    Assist in business process re-engineering of the function as may be required.
    Understanding the business, products and infrastructure and determine gaps or opportunities for productivity improvements.
    Participating in meetings at the operational and project level, providing continuous feedback on project status, UAT Management
    Identify and facilitate issue resolutions and escalate where applicable
    Partner with a number of groups including the product, product development, operations technology and finance
    Liaising with clients and internal parties to resolve any issues pertaining to custody activity. Ensure real time escalation of any operational incidents to the head of the

    Client Service – 30%

    Adopting a pro-active approach to issues and events that may have significant impacts for the clients.
    Ensuring that all client queries are attended within a 24hr turnaround time or as per SLA.
    Ensure proper follow up with clients until resolution of any issues as per Absa Complaint Policy.
    Provide any market information to the client as and when requested (per SLA)
    Attend to Trustee meetings and provide all regulatory information required accurately and within required timelines

    Risk Management – 10%

    Critically and logically evaluate information and facts, consider benefits of alternatives before making balanced decisions
    Maintain a good level of control on transactional risk
    Ensure that operations are strict compliance with local laws, regulations, country and group policies
    Assist in the unit to achieve the goal of no fail audits and driving forward the quality process
    Ensure compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory, operational, legal risk and financial crime.
    Escalating significant risk events and concerns to Senior Management as soon as these are identified
    Ensuring effective risk management and controls and governance of the unit
    Ensure robust on-going monitoring and control and that sound judgement is exercised at all times.

    Teamwork – 10%

    Implement a team culture that focuses on customer service and service delivery.
    Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.
    Manage and coordinate custody client engagement efforts across relevant business units
    Participate in customer surveys (internal and external)
    Participate fully in your Performance Development, continue to proactively develop yourself and undertake relevant training (including sales process, product, industry, etc.).
    Seek, share and embed best practices both locally and regionally
    Fosters collaboration, drives cohesion and teamwork across various areas in the bank
    Challenge the team to continuously question the way they do things to ensure the team and business do not stagnate
    Role model from a governance, compliance and regulatory perspective within the team
    Support, coach and develop team members
    Seek, share and embed best practices across the team and in delivering to the clients

    Person Specification
    Skills required for the role:

    University degree in a Business-related area from a recognized institution.
    Master’s degree in Finance or a Business-related field will be an added advantage
    Developed Business awareness in the capital markets space
    5 years – experience in banking
    3-4 years of relevant work experience in custody operations and service
    Exposure to regional and domestic settlement operations & Swift
    Knowledge of various settlement markets and swift message formatting in key
    Knowledge of allied products like corporate action, fund management and reference data will be an added advantage
    Ability to navigate the regulatory landscape
    Understand business risks, client base and geopolitical environment
    Strong problems solving capability
    Product Knowledge
    Presentation Skills
    Client engagement
    Inter-personal skills
    Communication skills, both oral & written
    Good grasp of IT skills including word, excel, access, power point. Knowledge on Custody Plus system will be an added advantage
    Customer Service focus and attention to detail

    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Intern – ALAK Communications Manager (2 Year Fixed Term Contract)

    Intern – ALAK Communications Manager (2 Year Fixed Term Contract)

    Job Summary
    Participate in an internship programme in order to maximise individual and organisational development, through the execution of predefined internship objectives.
    Job Description

    Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives
    Learning: Attend and participate in all training and development interventions against agreed development objectives
    Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
    Administration: Effectively fulfil all required administrative duties, including tracking and reporting 

    Education

    Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    DEADLINE 11th March 2022

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  • Assistant Manager- Non Motor Claims- First Assurance

    Assistant Manager- Non Motor Claims- First Assurance

    Job Summary
    To lead a team of dedicated Claims employees to obtain the lowest possible claims cost while delivering consistently high levels of service to each and every customer..
    Job Description

    People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
    Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements
    Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes
    Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting

    Education

    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Payments Analyst Trade Processor LGT Resource Co-Ordinator

    Payments Analyst Trade Processor LGT Resource Co-Ordinator

    Job Summary

    Delivering of exceptional business performance through working as part of a team, which undertakes a wide range of processing and servicing activities.
    Working closely with the team manager to influence consistent achievement of agreed service level standards. 
    Adhere to the standards set under Payments rules as per the current procedures and processes for documents examination.
    Manage the document examination processes, ensuring that all documents are accurately and timely examined.
    Ensure documents are handled as per bank procedures.
    Provide leadership to the back office and customer facing team members
    championing a strong culture of performance development.
    Sign off all document examined up to approved delegated limit or foreign currency equivalent, or as may be allocated from time to time for all Payments transactions.
    Team Leadership.

    Job Description
    Key accountabilities:
    Accountability:  Business activities: 50%

    Operational and Service.
    Ensuring that processing of all instructions received is in accordance with set procedures.
    Ensure that all system related issues are escalated and resolved in a timely manner.
    Action all customer recall requests, queries and complaints received in accordance with procedures.
    Checking, verifying and authorizing all processed inbound payments, Pesalink transactions and manual entries on various systems.
    Receiving and allocating work, and monitoring workflow within the team and ensure adherence to service level agreements (SLA).
    Reconcile work delivery schedules against batches/ items in registers to check for accuracy, validity and not posted/unauthorized payments.
    Inspire and communicate to staff on the bank’s key objectives, goals and policies.
    Achieve individual operational performance targets and drive the achievement of team targets.
    Achieve individual customer service targets (both internal and external) and enable the achievement of team targets by ensuring that team members work within relevant service level agreements.
    Clear understanding of the team performance objectives – service level agreements and customer service targets.
    Accurately record and update all data processed and ensure daily submission of MI accurately in order to reflect status of workload.
    Report issues and concerns as soon as possible to seniors/ team managers /Team Managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage.

    Accountability:  People activities: 20%

    Promote teamwork at Payments.
    Provide ways and means of challenging the way we have always done our things. Challenge the status quo. Support an empowering climate within the team. Share knowledge, experience, best practice and provision of constructive feedback as required and when necessary.
    Support and adopt the implementation of change initiatives.
    Participate in local events to support local needs, develop individual and team skills and raise Absa Bank Kenya profile in the local community.

    Accountability:  Operational risk and rigour: 30%

    Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
    Understand own role in the end-to-end processes, including applicable risks and controls.
    Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
    Report all risk events / incidents / issues using the defined process for my business area and proactively look for ways to improve the control environment by considering what could go wrong in the processes undertaken and how errors could be prevented help to understand why these happened and how to prevent them in future.
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal bank Policies and Standards. Understand and manage risks and risk events (incidents) relevant to the role.
    Support Audits, and other reviews being carried out in the Centre and Support in timely closure of any issues picked during the reviews.
    Carry out duties in alignment with the Bank controls processes and procedure manual.
    Sound understanding of payment systems.
    In-depth knowledge of operational risk and rigour requirements and standards applicable to the relevant processes and procedures.
    A working knowledge and understanding of relevant legislation e.g. KYC, Money Laundering, service standards, health and safety standards etc.
    Comply with Operational risk and rigour in respect to protecting our people, customers, assets and the organization.
    Carry out snap-checks in a timely manner.

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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