Company Founded: Founded in 1991

Employee Relations Manager SME Relationship Manager – Naivasha

Job Summary
The role holder is responsible for provision of specialist advise and support related to the administration and assistance of Employee Relations related activities, and effective operational service covering the entire Employee Relations agenda.
Job Description
Accountability: Disciplinary process, Grievance Handling, and Capability Management – Time split 50%

The role holder will be involved in maintaining a progressive Disciplinary, Capability and Grievance policy and standards.
Provide Secretariat in Disciplinary and Grievance (DC&G) hearings as a minute-taker.
Keep track of documentation for all DC&G cases using ER Navigator.
Performance Management i.e., tracking and reviewing the Back on Track Plans (Performance Improvement Plans) coordinating capability hearings and supporting managers in managing poor performance.
Communicate routine disciplinary decisions to line managers and ensure proper and timely implementation of actions.
Maintain an up-to date Case log of all Disciplinary and Grievance cases and circulate these to the Head of Employee Relations (ER) & Wellness and Business Partners (BPs’) on monthly basis for review.
Prepare letters to assist Line Managers implement DC&G outcomes.
Investigate and respond to all queries raised by the Union, People Business Partners or Line Managers on staff discipline matters.
Liaise with line managers to ensure consistency of disciplinary procedures in the workplace.
Working together with the Head of ER & Wellness, update DC&G procedure manual as and when changes occur.
Supporting wide scale business changes, with a minimum degree of risk for the Group.
Supporting the business to comply with Labour Laws.

Accountability: Employee Relations Operational Service – Time split 20%

Respond to routine correspondence from internal / external customers relating to Employee Relations including Certificates of Service, Recommendation Letters, Early Retirements etc.
Deal with and respond to queries/complaints from staff regarding specific ER matters.

Accountability: Employee Relations Administrative Support – Time split 30%

Responsible for overall ER administration.
Maintain up to date records of DC&G cases.
Convene JWC (Joint Workers Committee) meetings.
Convene and record minutes of all Joint Works Council meetings and distribute to all participants in timely manner.
Co-ordinate in liaison with bank advocates, all litigation cases ex-staff, maintaining up to date Case Log.
Day to day liaison with external and internal customers e.g., Lawyers, Unions, etc.
Maintain up to date records e.g., updating physical/electronic registers and filing.
Update staff records and any relevant database.
Ensure prompt updating of relevant HR Information systems.
Administrator to the Outsurance Scheme – Processing claims, refunds and providing reports.
HR Representative at the bank’s Occupational Health and Safety committee (meet quarterly as per OSHA requirements).

Technical skills / Competencies

Business Awareness.
Stakeholder management.
Delivering Results.
Performance driven.
Customer awareness.
Collaborative team player.
Critical thinker.
Adaptable to responding to changing business priorities & responsibilities.
Problem solving skills – ability to think outside the box.
Negotiation and influencing skills.
Presentation and facilitation skills.
Interpersonal skills.

Specialist knowledge required to undertake the role

A good understanding of the HR Policies, HR Services and Procedures.
Report preparation skills.
Analytical skills and ability to develop insights.
Proficiency in Excel and MS Office Applications.
Good all-round knowledge of Labour/Employment law and its practical application.
An appreciation of the internal and external industrial environment.
A good awareness of Disciplinary and Grievance procedures.
Stakeholder engagement.
Strong communication skills.
Appreciation of the impact of HR policy on the ER climate and a good understanding of ER issues, legislative agenda and current affairs.

Knowledge, Expertise and Experience
Qualifications:

A degree in HR or related field.
CHRP certification (or ongoing).
IHRM membership.

Training and experience likely to assist effectiveness in the role and may have been completed prior to undertaking this role

Best Practice Employee Relations.
Discipline and Grievance Handling.
Labour Laws.
Performance Management.
Business Partnering.
Talent Management.

Closing date: 28 April 2022

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Universal Banker/SME Banker Assistant Manager- Non Motor Claims – First Assurance Senior Software Developer Software Developer Head of Bancassurance ARO Area Sales Manager

Job Summary
To provide specialist advice and support relating to sales and distribution, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana, Kenya, TZ (BBT). Please contact Reward for details.
Overall Job Purpose.

To provide excellent customer experience, deliver exceptional branch business growth and profitability.
To observe compliance & control requirements, keeping high level of bank standards.

Key Accountabilities & Time split
Business Growth – 60%

Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
Manage portfolio risks in line with banks portfolio appetite.
Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize on cross-selling and better customer profiling opportunities.
In conjunction with the branch manager, Industry heads, products, conduct product review and development through constant feedback from the market.
Continuously conduct market intelligence to identify new markets, customer trends, new government / directives, and changes in policy by regulators.
Contribute in the development of branch sales strategy.
Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships.
Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets.
Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
Ensure quality sales and new to bank accounts within your portfolio are promptly funded at customer onboarding.
Continuously monitor own performance against targets agreed daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
Operationalize campaigns as required with the Branch Manager and the business.
Always ensure excellent customer experience
Drive business targets through strict TAT observance and high-level service delivery standards.
Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.
Accounts re-streaming should be carried out in line with the Banks policy.
Together with BM, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.

Internal Controls & Risk Management Time split 10%

Ensure that the Absa bank’s policies and procedures are always adhered to when handling different products.
Ensure adherence to all KYC & AML Processes with regards to new and existing business and that proper documentation is in place.
Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
Manage costs within your area of operation.
Effectively carry out branch snap checks as assigned by the assistant branch manager.
Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
Accurate customer information is captured in the core banking system.

Customer Experience Time split 20%

Ensure excellent customer experience is always maintained.
Ensure set TAT in account onboarding and loan processing is always achieved.
Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
Ensure customer data is always up to date
Ensure branch NPS score are maintained as per the set standards
In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management 10%

In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
Determine and manage Training Needs Analysis and own succession planning.
Manage your own leave by working closely with your Line Manager

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing date: 21 April 2022

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Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Apply via :

October 29, 2024
Associate Human Resources Officer

Responsibilities
Within delegated authority, the Associate Human Resources Officer will be responsible for the following duties:
General

Provides advice and support to managers and staff on human resources related matters.
Keeps abreast of developments in various areas of human resources.
Recruitment and placement
Coordinates with client offices in identifying upcoming vacancies.
Prepares vacancy announcements, reviews applications, and provides a short-list to clients’ offices.
Reviews recommendation on the selection of candidate by client offices.
Prepares and presents cases to Central Review bodies and committees.
Supervises the maintenance of the human resources filing system.
Assists in planning, organizing, developing and administering tests related to recruitment of professional, general service and other categories of staff.
Organizes and coordinates the UNHQ Internship Programme Job Openings
Monitors and maintains a list of staff members in need of placement in close coordination with Human Resources Business Partner Teams.

Other duties

Prepares classification requests for positions Professional and General Service and related categories.
Provides guidance to programme managers on the application of classification policies and procedures and by undertaking whole office review.
Performs other duties as required.

Competencies
PROFESSIONALISM: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education

Advanced university degree (Master’s degree or equivalent) in human resources management, business or public administration, social sciences, education or related field is required. A first-level university degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of two (2) years of progressively responsible experience in human resources management, administration or related area is required.
Experience with online recruitment systems and Enterprise Resources Planning systems (such as Inspira IMIS or Umoja or similar) is required.
Experience in recruitment and/or talent sourcing is required.
Experience in providing human resources policy related advice is desirable.
Experience in working in the UN Common System or comparable international organizations is desirable.

Languages
French and English are the working languages of the UN Secretariat. For this position, fluency in English (both oral and written) is required. Knowledge of French is desirable. Knowledge of another UN official language is an advantage.

Apply via :

inspira.un.org

October 29, 2024
Senior Product Manager – Transactional and Deposit Product

Job Summary

The Job holder will be responsible for Product Management of the Current account and savings portfolio.
Designing and delivery of the product line strategy and annual plans to support the achievement of the objectives of the Absa Retail and Business Banking Strategy.
The role holder will be responsible for developing the Transactional product strategy in line within the current customer segmentation strategy (Premier, Prestige, SME,Standard or personal segments) towards meeting our revenue objective.
Responsibility in managing the product profitability on existing portfolio and growing new revenue streams, managing interest expense whilst maintaining balance sheet growth.
Portfolio customer life cycle management to optimise on revenue opportunities within the stock book including funding, balance sheet growth from new and existing portfolio.
Sales strategy to support the customer branch network channels, Direct Sales Channel, segments in driving customer and balance sheet growth.
The role holder will be responsible for the Product Mix, Product Pricing, Product Campaigns and New product development & implementation.
Strategy to improve service support at the front end, customer experience and ensure a high NPS score.
Manage Product governance and review controls environments, Audits programs, Product Critical process assessments(CPA’s).

Job Description
Key accountabilities;
Driving Business Performance/Business direction 40%

Understand the drivers of foreign currency growth both from a market trends view and an economic standpoint.
Liaise with the Absa Treasury and Finance teams as required to understand key business and market drivers, and strategic actions in line with driving foreign currency growth.
Understand customer segmentation & customer needs and assist to develop foreign currency product offerings to deliver the required customer value propositions to drive foreign currency sales performance.
Ensure the foreign currency strategy and implementation plans are developed, cascaded to required stakeholders and thereafter implemented within the required timelines.
Engage with Consumer Banking Sales staff to ensure the delivery of foreign currency sales commitments.
Recommend and in liaison with the Transactional Accounts, Foreign currency Accounts and Debit Card Product Managers implement agreed product line adjustments to support the delivery of foreign currency sales numbers.
Ensure Consumer Banking Sales and Customer Service staff are adequately trained for the delivery of Foreign Currency sales and ensure regular timely market information is provided to support Sales and Customer Service Staff with day-to-day management of foreign currency sales and customer queries.
Identify the key lines of cost and income, and the levers we have to control costs and income to drive foreign currency growth. Set the Foreign Currency strategy according to these levers to achieve the specified performance targets.
To work closely with the Retail Network and Segment heads to improve Foreign Currency Sales and Profitability performance.
To support in the rapid development of new product / businesses/trainings which are expected to generate significant growth in the foreign currency portfolio.

Business Monitoring 30%

Ensure up-to-date competitor and market data on Foreign Currency product and service offers are maintained and appropriate recommendations are done to keep BBK ahead of competition.
Ensure the country pricing decisions, product feature changes and new product development that have financial implications on the Foreign Currency portfolio’s income and margin performance follow the correct governance process, in liaison with the Transactional Accounts, Foreign currency Accounts and Debit Card Product Managers.
Monitor performance of the Foreign Currency Portfolio against key measures including P&L review and management on a monthly basis. Report results with recommendations about performance and actions to improve this.
Ensure Foreign Currency numbers e.g. branch foreign currency sales are allocated correctly by Treasury and Finance.
Monitor Foreign Currency Sales performance in the Retail Network on a daily basis with relevant reporting to key stakeholders. Engage the Retail Network as required to drive up foreign currency portfolio performance.
Identify areas of fee leakage from a Retail Network and Product perspective, and resolve these with relevant stakeholders.
Produce regular reporting and stakeholder feedback for the Consumer Banking Foreign Currency business including what the customer value proposition is, account and customer behavior, key performance indicators (e.g. fee income and margin), key drivers (e.g. pricing), and changes required to the existing plans to respond to market conditions.
Liaise with all stakeholders on the foreign currency customer value proposition positioning and functionality, foreign currency portfolio performance targets and activities planned.
Work to develop the management information and reporting for both central and local use to support the analysis required for improved Foreign Currency Portfolio performance.
Implement and monitor the Customer Lifecycle Management Program (CLM) to drive foreign currency sales performance.
Work with the Head of Customer Experience to drive any customer related activities to boost the performance of the Foreign Currency portfolio.

New Product Development/Amendments to existing products 30%

Assist to generate and manage new product or product amendment ideas at the concept development stage
Log product ideas for the product line utilising relevant research (e.g. input from customer insight and country product managers). Review ideas and make recommendations to progress which are prioritised using value-based criteria.
Assist with the design of new products or product features considering both customer requirements and the constraints for new developments.
Write the aggregate business case for new products using country input, risk and infrastructure plan, detailed operational risk assessment, and complete the financial model for product.
Facilitate planning workshops to produce detailed plans for each product development work stream and manage infrastructure build, test, pilot launch and full launch.
Obtain New Product Approvals for all new products or significant enhancements and ensure TCF principles are embedded in all the product and portfolio actions taken.
Liaise with marketing to draft marketing plans and campaigns to support new products or product enhancements.
Ensure adequate training is done for sales and service staff on the new product or product enhancements.
Handover new product to BAU following process and undertake post project review.
Implement governance, risk, compliance and control in line with Absa group policie

Other Risk and Control Objectives

Ensure appropriate approvals are received prior to any customer communication or issuance of marketing material.
Ensure Absa Data Privacy Policies are adhered to especially the dissemination of any customer information or other sensitive information.
Ensure monthly monitoring of P&L performance against budget and highlight any anomalies with relevant stakeholders.
Ensure monthly monitoring of any assigned General Ledger accounts and highlight any anomalies with relevant stakeholders.
Ensure appropriate approvals are held for all special pricing cases.
Ensure monthly competitor/market studies are held.
Ensure appropriate approvals are held for any tariff changes

Role/person specification
Preferred Education

A first degree in relevant field
Strong Stakeholder management skills
Strong Analytical skills
Technical decision making skills
Presentation Skills

Preferred Experience

Detailed knowledge of consumer buying behaviour, marketing techniques and evolving trend
Understanding of industry, advisory, regulatory and professional bodies
Knowledge of Absa products and systems that support them, and a good understanding of Absa products.
Knowledge of Absa Governance processes

Knowledge and Skills

Strong understanding of the local market.
Strong understanding of transactional portfolio management.
Strong product management capabilities.
Highly developed analytical skills, problem solving and planning abilities.
Communication skills both written and oral.
Strong numerical and analytical skills for calculation of statistics, figures and targets and understanding of product profit drivers.
Strong team player, innovative- sell new ideas, build and maintain key relationships and with the ability to influence.
Self-motivated and results orientated.
Strong business awareness.
Ability to work under minimal supervision and deliver under tight deadlines.
Ability to deal at a detailed operational level.
Excellent Stakeholder management

Education

Bachelor’s Degree: Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024
Humanitarian Affairs Officer

Responsibilities
Within the delegated authority, the Humanitarian Affairs Officer will be responsible for the following duties:

Deputizes for the Head of Office and Deputy Head of Office as appropriate.
Acts as Head of Hub as appropriate.
Monitors, analyzes and reports on humanitarian response and developments, disaster relief or emergency situations in the country.
Assists in the production of appeals for international assistance; ensures the proper use and spending of donor contributions channeled through OCHA.
Engages with donors.
Leads and/or participates in large, complex projects, to include disaster assessment or other missions; coordinates international humanitarian/emergency assistance for complex emergency/disaster situations; ensures necessary support (e.g. staff, funding, specialized equipment, supplies, etc.); prepares situation reports to the international community, apprising of situation to date and specifying gaps and unmet requirements.
Assists national government counterparts in capacity-building for handling emergency situations; develops country-specific indicators in collaboration with area experts and ensures the subsequent monitoring of these indicators; recommends actions based on the analysis of pertinent information.
Initiates and coordinates activities related to technical cooperation and technical assistance projects in disaster response and disaster response preparedness; formulates project proposals and relevant project documents; provides technical support to field work; reviews and clears project reports for submission to donors.
Analyzes and assists in introducing new technologies and approaches for disaster warning/management.
Organizes and prepares studies on humanitarian, emergency relief and related issues; organizes follow-up work, including inter-agency technical review meetings to support policy development work and decision-making on important issues; and ensures the implementation of recommendations emanating from relevant studies.
Assists or leads, as appropriate, in the preparation of OCHA reports, studies, background papers, policy guidelines, correspondence, presentations, background papers, policy guidelines, parliamentary documents, etc.
Partners with other humanitarian agencies to plan and evaluate complex humanitarian and emergency assistance programmes; helps ensure that latest findings, lessons learned, policy guidelines, etc. are incorporated into these activities, including gender-related considerations.
Establishes and maintains contacts with government officials, other UN agencies, non- governmental organizations, diplomatic missions, media, etc.
Ensures appropriate mechanisms to facilitate collaboration and exchange of information both in and outside the UN system, including on early warning and contingency planning, etc.
Provides leadership and work direction to assigned work team, and/or mentors and supervises the work of new/junior officers.
Performs other duties as required.

Competencies
PROFESSIONALISM: Knowledge of wide range of humanitarian assistance, emergency relief and related humanitarian issues. Conceptual and strategic analytical capacity, to include ability to analyze and articulate the humanitarian dimension of complex issues that require a coordinated UN response, incl. to peacekeeping actors. Demonstrated problem-solving skills and judgment in applying technical expertise to resolve a wide range of complex issues/problems. Knowledge of Somalia, including the political, economic, security and social dimensions. Ability to negotiate and to influence others to reach agreement, including building partnerships with donors and other interlocutors. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g., civil strife, natural disasters, and human misery). Knowledge of institutional mandates, policies and guidelines pertaining to humanitarian affairs and knowledge of the institutions of the UN system. Demonstrated ability to complete in-depth studies and to formulate conclusions/recommendations. Ability to relate humanitarian affairs issues and perspectives, including gender issues, to political, economic, social, and human rights programmes in Somalia. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
PLANNING and ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost, and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
Education
An advanced university degree (Master’s degree or equivalent) in political science, social science, public administration, international studies/law, economics, or a related field. A first- level university degree in combination with additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience

A minimum of seven (7) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related area is required.
Three (3) years of experience in humanitarian affairs or related area at the international level is required.
Humanitarian experience in the field (actual setting where a mission or project is being implemented) in emergency situations (complex emergency and/or natural disaster) is required.
Experience in a humanitarian context within the UN common system or other comparable international organization is desirable.
Experience in the Region (Horn of Africa) in the past five years is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is desirable.

Assessment

Evaluation of qualified candidates may include a desk review, or an assessment exercise which may be followed by competency-based interview.

Special Notice

This temporary job opening (TJO) is open to external and internal applicants. The appointment/assignment is for the duration of six (6) months, with no possibility of extension.
Please note that due to the ongoing situation with COVID-19 and the travel restrictions imposed by national authorities, selected candidates may be required to start the assignment/appointment remotely, in agreement with the hiring manager, and until further notice.
Please note that the appointment/assignment of the successful candidate will be subject to visa issuance.

Apply via :

careers.un.org

October 29, 2024
Head of IT Infrastructure Head of IT Service Management Relationship Manager – Commercial Banking Head of Absa Asset Management

Job Summary
Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.
Overall Job Purpose

The Head of Technology Infrastructure will deliver the infrastructure strategy, driving cloud strategy, driving adoption of new efficient, effective & cutting – edge new infrastructure technology.
The job purpose also entails strategic stakeholder management with technology vendors including public cloud service providers, e.g., AWS, Microsoft Azure, Oracle, Cisco Juniper. Other partners include RBB, CIB, COO, Sourcing and Change to support project delivery.
The role is responsible for the maintenance of the technology infra structure policy, ensuring it is relevant & up to date always.
The Head of Technology Infrastructure is additionally accountable for the end-to-end delivery of all infrastructure services i.e., Network (intranet, Extranet, Internet access, Internet facing environments,3rd party connectivity via VPN’s, Internet breakouts, Load Balancers, and firewalls), Computing (OnPrem & Cloud).
Azure/AWS), Storage (OnPrem & Cloud), Backup, Data Center, Mobility, Voice Services and Print Services.

Key Accountabilities
Accountability: Service Availability

The key responsibility is the delivery & execution of the Information Technology Infrastructure Strategy. The target is to maximise cost efficiency & performance. To enable & sustain continuous superior business outcomes.
Work with Sourcing & Centre Technology & Architecture Teams to procure & retire technology infrastructure efficiently.
Assure the banks technology assets from a Cyber Security perspective, ensuring timely patches & upgrades as per policy.
Target availability of 99.99% and reliability of Network, Computing, storage, backup, and print platforms that support business critical financial services for the Bank and ensure that IT can effectively meet service targets in accordance with planned business objectives.

Key Activities
Define and deliver IT Infrastructure Strategy.

Execute IT Infrastructure Strategy
Responsible for ensuring 99.99% uptime of Network, Computing, storage, backup, and print platforms.
Manage changes impacting the team, effectively minimizing risk and exposure.
Maintain regular contact with stakeholders during incident and problem resolution
Promote and develop both tactical and strategic ways to drive productivity and efficiency within the core responsibility areas.
Understand our customers’ needs and pursue the success of our clients, enabling effortless delivery
Able to interpret global market trends, enabling a competitive edge to drive innovation.
Stay abreast of industry and operational trends and role players and ensure that the department is well positioned to provide competitive and industry leading services.
Analyze effectiveness of processes, systems and technologies used in the department and make recommendations for improvements.
Review performance of the area/unit against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
Benchmark productivity of the department against industry standards and create measures to improve productivity.
Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting
Ensure proper monitoring of all IS devices and services.

Accountability: Business and cost management

Liaise with CIO to lead the technology infrastructure strategy and execution for the enterprise.
Conduct product and vendor evaluations ensuring best in class technologies and partners
Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
Work closely with and manage strategic vendor partner relationships. Setup and run the Governance with the partners. Build strategic relationships for creating value for the organization.
Participate in the formulation of the company’s enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the
strategic goals of the business.
Approve re-allocation of resources between different areas e.g. allocate headcount or budgets within overall approved resources for the year.
Contribute to the development of strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the environment.
Investigate effectiveness of processes and systems in use and make alterations where required while ensuring adherence to global governance requirements.
Agree and manage service offerings and Service Level Agreements in conjunction with internal customers (agree annually and measure monthly).
Translate business strategy into meaningful operational targets and strategic focus areas for the business unit under management. Ensure that the focus areas are disseminated to all levels in the business unit.
Action integration of internal supply chain for the business unit. Work with seniors in those areas to improve service delivery for the business unit and ensure maximum utilization of shared services.

Accountability: Risk Management

Ensure that all Networking, computing, storage, backup, and printers are fully cyber compliant.
Review and provide inputs to Control Self Assessments (CSA) and Risk and Control Assessments (RCA’s) in the infrastructure services teams. Complete attestations to testify to the adequacy of controls on request.
Review the Business Continuity Management (BCM) plan prepared for all processes for adequacy. Ensure required tests of the plan are executed and that all test failures are addressed.
Build relationship with country Technology Risk and Compliance team and provide support wherever required.
Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
Coach the team members on areas for improvement and highlight major failures to the manager of the area
Facilitate the providence of evidence/supporting documents to auditors or management assurance consultants during formal reviews
Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
Action, drive and implement Disaster Recovery (DR) for all aspects to ensure ongoing production and quick turnaround times in cases where there are system down times e.g., Severity 1 and Severity 2 etc

Accountability: People Management

Provide continuous people development and mentoring activities to managers and team professionals to achieve excellent business results.
Action and drive people management strategy with HR Business Partners (HRBP) for IS with a focus on talent management, recruitment attraction, resourcing, development, and retention.
Ensure the development of a high-performing team through embedding formal performance management (PM) and informal strengths-based coaching.
Monitor and maintain a succession plan for key roles using the formal Talent Management process for identified talent and approve succession plans for remaining roles.
Create effective workforce plans and recruitment demand plans for their areas. Approve leave requests for direct reports and ensure that they manage the leave planning for their teams effectively.
Ensure employees in the country are motivated and their efforts are recognised and rewarded.

Education and experience required

Master’s Degree
An appropriate university degree, with preference for a B Sc., B Sc (Eng), BSc (Computers/IT)
Project management and Financial Management experience.
10+ years’ total experience, including 5+ years in a production 24/7 high-availability multi-site
enterprise environment, including application hosting, voice and data networks, security and

information protection

Proven ability to interpret strategy and execute effectively
Proven experience in managing and delivering on a complex business project portfolio.
Exposure to ITIL concepts and adoption.
Good understanding of Server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
Experience with regulatory compliance issues, as well best practices in application and network Security.

Knowledge and skills: (Maximum of 6)

Leadership capability
Change management
Project management
Financial management
Risk management
Commercial awareness

Competencies: (Maximum of 8 competencies)

Deciding and initiating action
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Creating and innovating
Leading and supervising
Formulating strategies and concepts
Applying expertise and technology

Education

Bachelor’s Degree: Information Technology

Closing Date: 15 April 2022

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Humanitarian Affairs Officer, P4

Responsibilities
Within the delegated authority, the Humanitarian Affairs Officer will be responsible for the following duties:
Deputizes for the Head of Office and Deputy Head of Office as appropriate.
Acts as Head of Hub as appropriate.
Monitors, analyzes and reports on humanitarian response and developments, disaster relief or emergency situations in the country.
Assists in the production of appeals for international assistance; ensures the proper use and spending of donor contributions channeled through OCHA.
Engages with donors.
Leads and/or participates in large, complex projects, to include disaster assessment or other missions; coordinates international humanitarian/emergency assistance for complex emergency/disaster situations; ensures necessary support (e.g. staff, funding, specialized equipment, supplies, etc.); prepares situation reports to the international community, apprising of situation to date and specifying gaps and unmet requirements.
Assists national government counterparts in capacity-building for handling emergency situations; develops country-specific indicators in collaboration with area experts and ensures the subsequent monitoring of these indicators; recommends actions based on the analysis of pertinent information.
Initiates and coordinates activities related to technical cooperation and technical assistance projects in disaster response and disaster response preparedness; formulates project proposals and relevant project documents; provides technical support to field work; reviews and clears project reports for submission to donors.
Analyzes and assists in introducing new technologies and approaches for disaster warning/management.
Organizes and prepares studies on humanitarian, emergency relief and related issues; organizes follow-up work, including inter-agency technical review meetings to support policy development work and decision-making on important issues; and ensures the implementation of recommendations emanating from relevant studies.
Assists or leads, as appropriate, in the preparation of OCHA reports, studies, background papers, policy guidelines, correspondence, presentations, background papers, policy guidelines, parliamentary documents, etc.
Partners with other humanitarian agencies to plan and evaluate complex humanitarian and emergency assistance programmes; helps ensure that latest findings, lessons learned, policy guidelines, etc. are incorporated into these activities, including gender-related considerations.
Establishes and maintains contacts with government officials, other UN agencies, non- governmental organizations, diplomatic missions, media, etc.
Ensures appropriate mechanisms to facilitate collaboration and exchange of information both in and outside the UN system, including on early warning and contingency planning, etc.
Provides leadership and work direction to assigned work team, and/or mentors and supervises the work of new/junior officers.
Performs other duties as required.
Competencies
PROFESSIONALISM: Knowledge of wide range of humanitarian assistance, emergency relief and related humanitarian issues. Conceptual and strategic analytical capacity, to include ability to analyze and articulate the humanitarian dimension of complex issues that require a coordinated UN response, incl. to peacekeeping actors. Demonstrated problem-solving skills and judgment in applying technical expertise to resolve a wide range of complex issues/problems. Knowledge of Somalia, including the political, economic, security and social dimensions. Ability to negotiate and to influence others to reach agreement, including building partnerships with donors and other interlocutors. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g., civil strife, natural disasters, and human misery). Knowledge of institutional mandates, policies and guidelines pertaining to humanitarian affairs and knowledge of the institutions of the UN system. Demonstrated ability to complete in-depth studies and to formulate conclusions/recommendations. Ability to relate humanitarian affairs issues and perspectives, including gender issues, to political, economic, social, and human rights programmes in Somalia. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
PLANNING and ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost, and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
Education

An advanced university degree (Master’s degree or equivalent) in political science, social science, public administration, international studies/law, economics, or a related field. A first- level university degree in combination with additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven (7) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related area is required.
Three (3) years of experience in humanitarian affairs or related area at the international level is required.
Humanitarian experience in the field (actual setting where a mission or project is being implemented) in emergency situations (complex emergency and/or natural disaster) is required.
Experience in a humanitarian context within the UN common system or other comparable international organization is desirable.
Experience in the Region (Horn of Africa) in the past five years is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is desirable.

Apply via :

careers.un.org

October 29, 2024
Strategic Development

SCOPE OF WORK
The platform will need a scaling and sustainability strategy, inclusive of a cost and a market analysis, that will eventually develop into a business model. This strategy will support the leadership team of the platform to make decisions in the short; medium and long term; particularly around the organizational structure of the platform, developing and maintaining partnerships and fundraising.
DELIVERABLES

Review the existing platform development road map and cost model for the platform
Develop a model for analyzing different cost and income models for the platform
Through market research and workshops with the core team, identify potential income-generating streams
Through audience and market research, recommend income models suited for KujaLink’s unique needs
Analyze the estimated revenue and costs of the most promising income models
Work with the technical development team to design one or multiple pilot programs to test recommended income models.
Define a pathway to financial sustainability with a timeline, milestones, relevant documentation to underpin applications
Create a plan for ongoing reflection and review of the platform to scale
Lead 2-3 brainstorming sessions with the team to identify the appropriate and realistic measures of success which can underpin the financial models

CONSULTANCY PERIOD
12 Months
QUALIFICATIONS

Degree, certificate, training or coursework in project management, information technology, business administration or related field
10+ years experience in Technical Program Management or Product Management
Demonstrated experience evaluating income models specific to internet platforms
Significant experience in evaluating options through audience research
Ability to define and understand the costs of high level features for internet platforms
Strong understanding of customer experience and commitment to sustainability
Solid experience defining and using data and KPIs, and in monitoring and evaluation with ability to make recommendations informed by data
Strong ability to facilitate working meetings on online communications platforms
Experience working remotely and coordinating activities across multiple time zones
Comfortable with using a very wide range of digital platforms (email, Slack, Twitter, Whatsapp, Zoom, WordPress) and experience with a range of online community platforms (Facebook, Linkedin)
Flexible and adaptable

DESIRABLE

Understanding of civil society organizations in the Global South
Understanding of internet advertising models and/or membership models
Proven experience in scaling internet platforms
Strong capability to conduct market and competitive analysis so as to determine opportunities for growth
Data analysis and trend-spotting

All applications should be sent to consultancy@adesoafrica.org by April 17th, 2022 with Strategic Development Consultant on the subject line. The selection committee will review all applications as they arrive. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered.Each application package should include the following:

Apply via :

consultancy@adesoafrica.org

October 29, 2024
Financial Crime Intelligence, Surveillance and Investigations Manager

Job Summary
To plan, manage and monitor the implementation of risk and compliance activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Overall Job Purpose
The role will focus on Financial Crime Intelligence, Surveillance, and Investigation (FCIU) of any emerging Financial Crime related concerns. Intelligence and Surveillance financial crime initiatives encompass proactive and reactive Financial Crime Risk mitigation initiatives.
Key Accountabilities
Financial Crime Intelligence, Monitoring & Reporting – 50%

Surveillance and Regulatory investigations on financial crime and markets conduct to provide reliable information to business and stakeholders

Intelligence:

Providing a data intelligence capability to support strategic intelligence activities; utilising internal & external data to undertake holistic reviews of high-risk customer segments, industries, and financial crime typologies.
Thematic trend analysis of internal risk events (SARS/Court-Orders/Exits
Payment breaches).
Support public/private partnership with external agencies to support the Counterterrorism and Anti-Money Laundering agenda.

Monitoring:

Utilize the rich sources of Customer, Transactional and Geospatial data to develop flexible rule-based profiling models to monitor and detect on-going Financial Crime red flags.
Undertake analytic based assessments to validate Financial Crimes compliance with key policies, controls and regulations; and
Monitor social media, print media, on-line media publications to detect customers that are linked to adverse media and would pose a Financial Crime and Reputational risk to the firm.
Support the MLRO in monitoring of any whistle blowing trends in relation to FC matters

Reporting:

Effectively Implement AML report suites as mandated by the MLRO and other business stakeholders
Effective and timely STR/SAR/CTR reporting as delegated by the MLRO
Financial Crime Investigations & Risk Assessments – 25%
Oversee and review the monthly Financial Crime investigation statistics or reconciliation.
Establish close working relationships with the First Line, Business and Second line compliance colleagues to ensure country performance on the monitoring of policies, procedures, and local regulations with regard to Financial Crime and Regulatory investigations.
Investigate Financial Crime related concerns, end to end, by ensuring that all prescribed investigative / operating methodologies are adhered to and by conducting proper planning.
Obtain all relevant evidence related to Financial Crime investigation. Scrutinize / analyze this evidence and make meaningful observations / conclusions regarding the findings.
Compile investigation reports as per the prescribed operating methodology, containing the findings of investigations.
Ensure that each investigation has an accurate, value adding conclusion
Identify control issues and make meaningful recommendations. This will include, but is not limited to, system / people / process failures or internal and external threats.
Make meaningful recommendations to the mandated officials regarding the raising of loss provisions, refunds to clients, repudiations, recovery actions and write-offs.
Assist line management / HR with relevant findings / documentation for use in disciplinary processes.
Ensure that each investigation is concluded within the prescribed and acceptable time limit for the investigation.
Inform management of any suggestions or proposals to enhance investigative methodology / operating procedure.
Liaising and working with law enforcement agencies, professionals, and commercial organizations in this field of expertise and taking active responsibility for the outcome of Financial Crime Investigations-This includes but not limited to co-ordination of any Financial Crime related requests from Absa Bank of Kenya regulators and External stakeholders.

Support the MLRO in developing and imbedding the FCIU’s value proposition to the business through:

Threat assessments for the bank including from whistle blowing reports.
Assisting in the development of typologies based on threat assessments.
Engaging and socializing all relevant stakeholders on the results of the risk assessments.

Governance & Control – 10%

Ensure that all activities and duties are carried out in full compliance with Regulatory Requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.

Stakeholder Management – 10%

Develop key relationships with business leaders within the bank.
Understand the needs and expectations of the stakeholders
Be available to Management across Absa Bank
Develop key relationships with stakeholders impacted by Financial Crime in the bank
Develop key relationships within the Financial Crime, Investigation’s environment in the bank, including forensic function within the bank.
Providing meaningful feedback to stakeholders and having regular exchanges with stakeholders

Building Professional competence – 5%

Being aware of legal frameworks which have jurisdiction and are applicable in each investigation
Having a working knowledge of the Financial Crime local and international legislative requirements
Being conversant in most Financial Crime topics and recent events
Have an existing network in the Financial Crime sector
Knowledgeable of Financial Crime issues in Kenya
Participating in industry forums
Implement and control strategic initiatives

Education and Experience Required

First degree in a relevant course obtained from a recognized University,
Appropriate qualification/experience in quantitative discipline such as statistics, data analytics etc.
Good knowledge and grasp of banking practices and the regulatory and risk frameworks.
Strong analytical ability with ability to consume large sets of data and identity trends.
Stakeholder management skills.
Strong Investigation and Communication skills.
8 – 10 years professional experience

Knowledge & Skills:

Knowledge of banking environment
Report writing
Excellent Verbal/communication skills
Negotiation skills
Analytical skills
Problem solving (being able to see the real underlying issue in each instance)
Sound judgment
Deciding and initiating action

Competencies:

Learning and researching
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating

Personal Traits:

Confident
Resilient
Resourceful
Bold
Energetic
Team player
Ethical
Able to respond to the complexity of each investigation
have a proven track record in dealing with sensitive and complex issues

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024