Company Founded: Founded in 1991

Branch Manager – Isiolo Business Manager

Job Summary
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.

To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high performance culture amongst the branch team.
Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines

Job Description
Main accountabilities and approximate time split
Driving Business Performance: Time split 40%

Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:

balance sheet growth,
sales growth and income contribution,
cost performance,
credit management,
employee satisfaction,
customer experience,
operational risk and control rigor management

Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at the branch level.
Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
Understand the local business drivers and issues that have an impact on branch performance.
Identify business improvement opportunities and make appropriate recommendations to the Regional Manager regarding service initiatives, improvement for existing products and processes, opening or closure of branches

People Management and Development: Time split 30%

Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
Prepare a resource and capacity plan for the branch to be incorporated into the annual plan for the Region.
Build and develop a high-performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
Maximize the performance of the branch team members by identifying and developing their training needs and ensure coaching or delivery of training takes place.
Drive employee development and engagement within the branch teams that results in a high-performance climate and culture
Conduct effective performance management for direct reports
Monitor and ensure that all Branch Key Performance Indicators are achieved
Share knowledge experience and best practices with branch team members.
Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensuring they do the same for all their staff.
Effective resource management/planning that reflects current and future business requirements, ensuring the correct balance of numbers, skills and experience, by playing an active role in the recruitment and exits of direct reports.
Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
Acts as an escalation point for grievance cases within the branch
Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Compliance Management: Time split 15%
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Ensure the branch operates in a compliant manner and adheres to the relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
Report all incidents within the branch in line with the bank’s incident reporting procedures
Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
Sign off all dormant accounts and seek Regional Manager approval as necessary.
Hold cost center for network-related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

Customer Service Management: Time split 15%

Understand and articulate aggregated feedback at the branch level to shape the customer proposition and product offering.
Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
Build a motivated, committed and focused Branch team, consistently delivering creative, precise and customer-focused service
Ensure branch service excellence through continuous monitoring of service scores and discuss and agree on resolution plans with Regional Manager.
Ensure all customer contact points in the branch, including equipment (PC’s, printers, note counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

Technical skills / Competencies

Leadership, people management, coaching and team-building skills
Strong communication and Presentation
Excellent relationship-building skills – both with internal stakeholders and clients
Good networking skills, both for internal and external network
Strong problem-solving skills coupled with decision-making ability
Business Acumen/Business Awareness
Credit appraisal skills
Credit Risk Management
Driving Customer Experience
Operational Risk Management
Stakeholder Engagement
External market awareness
Commercial Effectiveness
Strong negotiation and influencing skills
Performance Management
Resource Management and planning.
Cultural and Change Management
PC skills

Knowledge, Expertise and Experience
Essential

University degree in a relevant discipline or relevant experience to compensate, post-graduate qualifications will be an added advantage
At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance
Business understanding and management experience of Retail / Consumer and Business Segments
Working knowledge of Branch Operations and Controls
Demonstrable experience in Customer Service management including complaint management/resolution
Hands-on experience in sales management including leading Direct Sales teams
People management experience of big teams
In-depth knowledge of banking products, strategies and structures in Retail,
Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
Good working knowledge of people policies and procedures
Thorough understanding of the banking industry practices and regulations
Well-informed on general economic, political and business environment.
Up-to-date knowledge of competitor and market activity in local area
In-depth understanding of core banking operating IT systems e.g. Flexicube

Deadline: 21st December 2022

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Branch Manager-Diani Branch Portfolio Manager, Card Issuing

Job Summary
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.

To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high performance culture amongst the branch team.
Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines

Job Description
Main accountabilities and approximate time split
Driving Business Performance: Time split 40%

Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:

balance sheet growth,
sales growth and income contribution,
cost performance,
credit management,
employee satisfaction,
customer experience,
operational risk and control rigor management

Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at the branch level.
Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
Understand the local business drivers and issues that have an impact on branch performance.
Identify business improvement opportunities and make appropriate recommendations to the Regional Manager regarding service initiatives, improvement for existing products and processes, opening or closure of branches

People Management and Development: Time split 30%

Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
Build and develop a high-performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
Maximize the performance of the branch team members by identifying and developing their training needs and ensure coaching or delivery of training takes place.
Drive employee development and engagement within the branch teams that results in a high-performance climate and culture
Conduct effective performance management for direct reports
Monitor and ensure that all Branch Key Performance Indicators are achieved
Share knowledge experience and best practices with branch team members.
Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
Effective resource management/planning that reflects current and future business requirements, ensuring the correct balance of numbers, skills, and experience, by playing an active role in the recruitment and exits of direct reports.
Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning, and development, talent identification, etc in consultation with HR
Acts as an escalation point for grievance cases within the branch
Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Compliance Management: Time split 15%
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Ensure the branch operates in a compliant manner and adheres to the relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
Report all incidents within the branch in line with the bank’s incident reporting procedures
Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
Sign off all dormant accounts and seek Regional Manager approval as necessary.
Hold cost center for network-related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

Customer Service Management: Time split 15%

Understand and articulate aggregated feedback at the branch level to shape the customer proposition and product offering.
Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
Build a motivated, committed and focused Branch team, consistently delivering creative, precise and customer-focused service
Ensure branch service excellence through continuous monitoring of service scores and discuss and agree resolution plans with Regional Manager.
Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

Technical skills / Competencies

Leadership, people management, coaching and team-building skills
Strong communication and Presentation
Excellent relationship-building skills – both with internal stakeholders and clients
Good networking skills, both for internal and external network
Strong problem-solving skills coupled with decision-making ability
Business Acumen/Business Awareness
Credit appraisal skills
Credit Risk Management
Driving Customer Experience
Operational Risk Management
Stakeholder Engagement
External market awareness
Commercial Effectiveness
Strong negotiation and influencing skills
Performance Management
Resource Management and planning.
Cultural and Change Management
PC skills

Knowledge, Expertise and Experience
Essential

University degree in a relevant discipline or relevant experience to compensate, post-graduate qualifications will be an added advantage
At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance
Business understanding and management experience of Retail / Consumer and Business Segments
Working knowledge of Branch Operations and Controls
Demonstrable experience in Customer Service management including complaint management/resolution
Hands-on experience of sales management including leading Direct Sales teams
People management experience of big teams
In-depth knowledge of banking products, strategies and structures in Retail,
Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
Good working knowledge of people policies and procedures
Thorough understanding of the banking industry practices and regulations
Well-informed on general economic, political and business environment.
Up-t0- date knowledge of competitor and market activity in the local area
In-depth understanding of core banking operating IT systems e.g. Flexicube

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Business System Specialist Corporate Credit Manager (Re – Advertised) Finance Business Partner

Job Summary
To provide specialist advice and support in the development and implementation of business analysis and associated service delivery processes, methods and techniques.
Job Description
Business Systems Specialist
Overall, Job Purpose

Lead projects and other initiatives to provide technical and business advice to business teams.
Responsible for delivering projects and initiatives involving business processes, business change and technology solutions.
Working closely with vendors, management, and technical staff to analyse, document and identify business and technical solutions to business problems and needs
Analyse new and existing technologies and recommend changes in computer peripheral as per organization strategy.
Perform quantitative and qualitative analysis to derive functional requirements based on standard procedures.
Coordinate with technical teams and business users to define business values and technical solutions that would improve the business.
Aid in process improvement activities and in development of procedures and policies.

Project Definition & Planning – 25 %
Outputs:

Support development of business requirements to meet business strategic objectives.
Lead projects and other initiatives to provide technical and advice to business teams.
Support business prepare testing plans and provide training to colleagues.
Identify effective solutions for business software system issues.
Report common patterns, questions, and other issues to management.
Propose solutions for improving and restructuring company procedures.
Assess company performance, information, and plans by conducting regular tests and analysis.
Research and estimate costs of upgrades and system improvements.
Work with the country Business Analyst to ensure requirements are scoped well and Impact assessment has covered all business requirements.
Support business to put together change request requirements
Support business teams to review functional specification documents prior to sign off.
Review and confirm all relevant integrations are scoped
Engage with developers from a technical perspective
Form part of the working group for country projects.

Project Execution 60%
Outputs:

Provide systems support for any changes made to existing business environment
Work with the business to identify and resolve operational risks and gaps introduced by changes in the system to the business.
Assist in the development of test cases/scripts for UAT testing/Identify any gaps existing in support of the business units.
Ensure timely delivery of services, adhere to quality, and meet high levels of customer satisfaction.
Improve training and operational procedures within a business to increase efficiency and productivity
Coordinate with Project Managers and UAT release manager to align on batch run initiation requirements for projects.
Support with testing during UAT phase and support unlock issues raised.
Tracking UAT execution and reporting/ publishing UAT status to stakeholders
Coordinate with Project Manager to ensure system regression tests are performed
Support to plan for system(technical) deployments
Support project team during Hyper care.

Resourcing 10%
Outputs:

Aid in maintaining vendor relationships.
Supporting project team with resourcing from a vendor perspective.
Managing and coordinating resources during testing.

Controls 5%
Outputs:

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.
Ensure adherence to the Group IT security policy and controls in accessing any system
Comply with Operational risk and rigor in respect to protecting our people, customers, assets, and the organization.
Responsible for driving own Performance Development, collating relevant documentation, preparing for, and arranging reviews.
By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
Undertake all necessary training to perform the role to the required standards, including gaining accreditation where appropriate.

Education and experience required:
Essential

Minimum 10 years managing system changes and Project delivery in complex Banking environment.
Demonstrable track record of successful delivery of change projects
Educated to degree or MBA level to be able to meet the intellectual demands of the job, or can demonstrate equivalent experience
Experience with Oracle based systems (Flexcube Retail/Corporate).
Experience with Card Management Systems (First Vision).
Experience with Customer Relationship Management Systems (CRM).
Experience with ATM – Estate management systems and Cash Deposit Machines (CDM)
Experience Credit/Risk Management Applications (Debt Manager, Client/Lending Management Systems)
Experience with Enterprise Management systems i.e. (Asset/Wealth Management platforms and Bancassurance).
Experience with Bank Payments and Clearing systems.
PRINCE2 or PMP Certified.
A Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis (IIPA).

Knowledge and skills:

Knowledge in Business analysis planning and monitoring, elicitation and collaboration, requirements life cycle management.
Strategy analysis, requirement analysis and design definition and solution evaluation.
Good understanding of value-based management principles
Experience with appropriate change/programme management software (Ms. Project, Ms. PowerPoint, Advanced Excel) and collaborative tools (Microsoft Teams, Jira, Test rail)
Innovative problem solving – ability to challenge the status quo and drive beneficial change.
Value-based business perspective – appreciation of the Absa strategy and of commercial consequences of change/programme management decisions.
Managing resources – mobilizes and manages corporate resources against a value-based agenda.

Competencies:

Strong problem-solving capacity
People skills
Drive for results
Ability to work under pressure and to tight deadlines
Stakeholder management (ability to negotiate/influence at senior level)
Planning and organizing
Critical thinking ability
Proven ability to effectively work across teams at all levels
Excellent interpersonal and communication skills.
High analytical mindset.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Community Manager

SPECIFIC ROLES AND RESPONSIBILITIES
The main responsibilities of the Community Engagement Manager including:

Leading the development of the strategy for growing KujaLink member community with support from the team of Community Facilitators and engagement with the KujaLink leadership team
Overseeing community engagement facilitators whose main job is to source, recruit, onboard and support new users from existing networks and partners as well as new partners
Engaging and retaining current community members
Learning from the member community to adjust and revise the strategy as the community grows and working with the platform development team to make adjustments to the platform.
Work with the KujaLink team to develop and implement the KujaLink online community engagement strategy – defining the approach, discussion and communication activities, and responsibilities of team members and platform users.
Work with community facilitators to recruit and welcome new members to the KujaLink platform – ensuring they understand and can make use of all the features including develop and update onboarding materials, including guide, graphics, and video(s).
Post as a brand ambassador and implement the strategy to develop the community including participating in discussions, finding new users and listening to the current ones.
Work with the team to develop and measure metrics to understand Community Growth and Evolution;
Understand the needs of users over time and develop strategies for retaining users;
Engage with the KujaLink development and user experience team to ensure user feedback is captured. Support the team in managing the platform User Support discussion forum.
Support development of internal community management processes and guide for future managers.

SKILLS AND QUALIFICATIONS

Degree, certificate, training or coursework in communications, journalism, public relations, marketing, business, or a related field
Significant and relevant years in the social sector (5+)
Demonstrated experience supporting online community platforms
Experience working remotely and coordinating activities across multiple time zones
Background in support-related field such as communications, PR, social media with the ability to interact with people online and understand how online trust works
Extremely strong written communication skills and ability to communicate ideas and concepts digitally. Ability to create content and work with others to create content.
Comfortable with using a very wide range of digital platforms (email, Slack, Twitter, Whatsapp, Zoom, WordPress) and experience with a range of online community platforms (Facebook, Linkedin)
Digitally savvy and able to keep up with the activity on the platform
Flexible and adaptable with a high level of empathy and the ability to connect with users
Fluency in English required, competency in French, Arabic or Spanish desired
Must come from a country supported by the platform (non OECD DAC countries)

All applicants can apply through our website or send it to jobs@adesoafrica.org by 18th December 2022 with the Community Manager on the subject line. The selection committee will review all applications as they arrive. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered.Each application package should include the following:

Apply via :

jobs@adesoafrica.org

October 29, 2024
Branch Manager – Nakuru Digital Solution Specialist Digital Solutions Analyst Corporate Credit Manager

Job Summary
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches.
Job Description
PEOPLE MANAGEMENT

Role holder is responsible for all sales staff within the Branch including the Lead Generators assigned to the Branch.
Working with the operations Officers, Operations Managers and branch staff to achieve controls, sales & service through in-branch business development activities, effective Banking Hall management and providing feedback to the team.
Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
Discuss and finalise Performance Development Plans and ratings for all Sales staff in the branch.
Determine and manage Training Needs Analysis and Succession plans for Sales staff in the branch, including relevant accreditation for each role.
Manage all Branch staff attendance levels, based on monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc) compiled by operations Officer, and submit to HR for record keeping.
Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson. Dismissals are signed off by the functional head as the Branch Manager is often the initiator in the case. Letters of warning are signed by the branch managers in cases where they do not act as the initiator. May delegate the task of initiating a disciplinary case to a Team Leader for less complex cases.
Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
Motivate staff and ensure they are recognized through the Barclays Africa recognition schemes.
Create an empowering environment for branch staff, encouraging individual ownership and initiative.
The Branch Manager will be responsible for ensuring that morning huddles are conducted daily.

BUSINESS MANAGEMENT
Agree Sales targets and take accountability for the overall achievement of Retail performance objectives for the branch in terms of:

Employee Satisfaction
Customer experience
Sales growth, income contribution and total balance sheet (assets and liabilities).
Costs performance
Risk and rigour management
Provide input into the MTP and strategic plan for Retail
Ensure that all Branch staff performance is at the prescribed productivity levels.

Budget accountability:

Responsible for achieving annual sales Balance sheet and Profit and loss targets as agreed with the Area Manager or Regional Manager. Monitoring of progress towards achieving targets is done on a monthly basis.
The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
Cost centre owner and can sign off on invoices and all payments, within overall annual cost budget as agreed with the Regional Manager.
The role holder is responsible for strict cost management and must sign/approve all costs in their branch including reviewing all service provider quotations before work can proceed. In addition, the branch manager is expected to conduct detailed analysis, on a monthly basis, of all the direct and indirect costs generated by the branch, including:

Summaries of total overtime as provided by Team Leaders
Equipment maintenance
Stationary consumption/telephones etc.
Sundry losses
Staff costs
Premises and utilities

Active involvement and accountability for making purchase/ refund business decisions within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can authorize loans on appeal and approve release of deceased funds within predetermined limits.

Brand, product and business proposition:

Provide clear direction to branch staff on the Barclays Consumer business objectives, translating and prioritizing into business performance measures at branch level.
Ensure that merchandising materials are displayed in accordance with guidelines.
Brief staff on promotional and product launches; provide regular feedback on sales performance.
Establish relationships with key clients or business influencers in the local area, including doing some client visits, entertainment within overall annual budget limits.
Complete call reports for every customer visit and this should be filed for snap checks.

RIGOUR/COMPLIANCE

The role holder though not involved in daily operations, will be accountable for the Branch Control health

CUSTOMER SERVICE

Role holder is accountable for ensuring that high customer service levels are maintained in the branch at all times.
Review monthly query and complaint trend analysis as provided by the Team Leader and provide input to their action plans to prevent recurring issues.
Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and attempt to retain.
Proactively drive implementation of service initiatives in the branch, including ongoing toolkit training during the morning huddles and evaluation of service measurements (e.g. touchpads) to plan specific actions for service improvement

ADMINISTRATION

Direct management of Affluent customer Advisors in the Branch.
Direct management of collection officers operating the Branch.
Work closely with Operation officers and Operations Managers to ensure that there are no control lapses in the Branch.
Ensure that sales governance principles are adhered to at all times when processing applications (Accuracy, quality. TCF etc)
Give input on all Branch PD ratings
The Branch Manager will be responsible for ensuring that all communication is effectively passed on to the branch staff.
Role holder remains the final decision maker in the Branch.

CONTRIBUTION TO THE TEAM

Provide cover for Branch Managers at other outlets when required.
Provide honest, direct and constructive feedback to others.
Deputize as and when required.
Share knowledge experience and best practice with team members and other branch managers.

Education

Bachelor’s Degree: Business, Commerce and Management Studies (Required)

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Administrative Coordinator

Your main responsibilities are the following (evolving and non exhaustive list) :

Implements SIF’s specific administrative, financial and human resources rules and procedures in the mission;
Coordinates, plans and follows up on activities linked to Administration, Finance and Human Resources;
Contributes to the elaboration of the mission’s operational strategy.
To ensure the accountability, cash flow and budgetary Management
To supervise the management of the administrative staff members:

KNOWLEDGE / STUDIES / DIPLOMAS

Relevant Master’s level qualification or similar academic achievement;
3-5 years of experience in the humanitarian/development sector, as Administrative Coordinator with INGOs in similar contexts
Working experience and comprehensive knowledge of European donors, UN Agencies and US funding mechanisms
Fluency in spoken and written English
Excellent computer literacy, especially Excel and SAGA
Excellent interpersonal and negotiation skills
Strong leadership skills and a supportive management style
Good knowledge and understanding of Humanitarian Core Principles

Apply via :

.careerbuilder1.eu

October 29, 2024
Public Information Officer/Communications Team Leader

Education

Advanced university degree (Master’s degree or equivalent) in communication, journalism, international relations, public administration or related field.
A first-level university degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five (5) years of progressively responsible experience in public information, journalism, international relations, public administration or related area is required.
At least (2) years humanitarian experience in the field (actual setting where a mission and/or project is being implemented) in emergency situations (complex emergency or natural disaster) is required.
Experience with crisis communications and social media is required.
Knowledge of graphic design, and photo or video editing software is required.
Experience with the UN common system is desirable.
Field experience in the Region (Eastern and/or Southern Africa) is desirable
Experience in a regional communications role is desirable.

Apply via :

careers.un.org

October 29, 2024
Credit Portfolio Manager

Job Summary
Develop strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, customer marketing, collections and recovery. Responsibility of the retail credit portfolio and management of the entire credit cycle in aggregate which comprises the following:

Product planning.
Credit initiation.
Account maintenance.
Collection/Recoveries.
Fraud Management.
Analytics.
Scorecard reviews.
Sampling responsibility to ensure credit quality is maintained.
Perform Portfolio Quality Revie

Main accountabilities.
Data Analysis and Manipulation:

Execute Data Analysis, Data Extraction, Manipulation Tasks and Programming Tasks.
Collect relevant customer data from bank’s internal MI systems.
Analyze and interpret customer data relating to Credit Risk processes using statistical and data analysis packages such as SAS, Terra data, Excel.
Communicate analytic results to both technical and non-technical audiences, using Microsoft Excel worksheets and Power point presentations.
Support managers by providing relevant and timely analysis for current projects and ad-hoc queries.
Provide analysis to support managers with business as usual activities such as Credit Risk strategy changes.
Continuously strive to improve Absa’s decision support systems.
In conjunction with the Credit Policy Manager, develop, implement and maintain credit risk strategies for the Retail credit business as a whole (operating, organizational, physical and technology models).
Be responsible for the successful design, development and implementation of any Retail Risk programmes of change, ensuring that the benefits of such change are driven out and maximized and change embedded into the business as usual operations.
Manage service level agreements with internal customers.
Continuous improvement of the Management Information base to ensure they remain relevant, reflect credit risk appetite and are useful to provide the business with information for use in decision making and policy matters.

Stakeholder Management:

Business stakeholders.
Credit Ops stakeholders.
ARO Stakeholders.
External stakeholders.

Technical skills / Competencies.
Education and Experience Required:

High level of PC literacy, ideally with experience in the use of SAS.
Ability to work on own initiative.
Practical experience of using analytics to solve complex business problems.
Able to present complex analytical concepts to all levels of the business.
Working to deadlines.
Personal organization.
Initiative.
Managing multiple tasks.
Communication (both verbal and written).
Attention to detail.
Creative thinking and ability to explore new ideas / opportunities and develop innovative approaches.
Ability to draw out key messages and see patterns to identify future trends.

Knowledge, Expertise and Experience.
Essential:

Proven excellent presentation skills.
High analytical capability.
Proven experience in performing data analysis utilizing a standard statistical package such as SAS (preferred) or SPSS.
Communication and persuasion skills with the ability to think quickly and package ideas and results in a logical, understandable and compelling way to both technical and non-technical audiences.
A self-motivating team player who is able to define structure and prioritize work in order to complete assigned tasks on schedule in a timely and cost effective manner.

Preferred:

A numeric degree (math, statistics, economics, operations research) or Masters degree, A business background is an added advantage.
Energetic and highly motivated.
Keen team player.
Ability to assimilate new information and quickly adapt new environment.
Self-starter who naturally assumes ownership of initiatives.
Passionate about data analysis and how this contributes to the business.

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024
Branch Manager – Nairobi & Upcountry

Job Summary

To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.
To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high performance culture amongst the branch team.
Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines

Job Description
Main accountabilities and approximate time split
Driving Business Performance; Time split 40%

Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:

balance sheet growth,
sales growth and income contribution,
cost performance,
credit management,
employee satisfaction,
customer experience,
operational risk and control rigor management

Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
Understand the local business drivers and issues that have an impact on branch performance.
Identify business improvement opportunities and make appropriate recommendations to the Regional Manager service initiatives, improvement for existing products and processes, opening or closure of branches

People Management and Development; Time split 30%

Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
Maximize performance of the branch team members by identifying and developing their training needs, and ensure coaching or delivery of training takes place.
Drive employee development and engagement within the branch teams that results in a high performance climate and culture
Conduct effective performance management for direct reports
Monitor and ensure that all Branch Key Performance Indicators are achieved
Share knowledge experience and best practice with branch team members.
Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
Acts as escalation point for grievance cases within the branch
Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Compliance Management: Time split 15%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
Report all incidents within the branch in line with the bank’s incident reporting procedures
Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
Signoff all dormant accounts and seek Regional Manager approval as necessary.
Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

Customer Service Management: Time split 15%

Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
Build a motivated, committed and focused Branch team, consistently delivering creative, precise and customer-focused service
Ensure branch service excellence through continuous monitoring of service scores and discuss and agree resolution plans with Regional Manager.
Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

Technical skills / Competencies

Leadership, people management, coaching and team building skills
Strong communication and Presentation
Excellent relationship building skills – both with internal stakeholders and clients
Good networking skills, both for internal and external network
Strong problem-solving skills coupled with decision making ability
Business Acumen/Business Awareness
Credit appraisal skills
Credit Risk Management
Driving Customer Experience
Operational Risk Management
Stakeholder Engagement
External market awareness
Commercial Effectiveness
Strong negotiation and influencing skills
Performance Management
Resource Management and planning.
Cultural and Change Management
PC skills

Knowledge, Expertise and Experience
Essential

University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
Business understanding and management experience of Retail / Consumer and Business Segments
Working knowledge of Branch Operations and Controls
Demonstrable experience in Customer Service management including complaint management / resolution
Hands on experience of sales management including leading Direct Sales teams
People management experience of big teams
In-depth knowledge of banking products, strategies and structures in Retail,
Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
Good working knowledge of people policies and procedures
Thorough understanding of the banking industry practices and regulations
Well informed on general economic, political and business environment.
Up to date knowledge of competitor and market activity in local area
In-depth understanding of core banking operating IT systems e.g. Flexicube

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024
Senior Actuarial Analyst SME / Universal Banker – Meru

Overall job purpose

To provide specialist actuarial support that enables sound commercial advice through the application of probability and investment theory and related statistical tools and the execution of predefined objectives as per agreed standard operating procedures to support sound management of business performance and financial risk
Job Description
Key Accountabilities
Perform advanced actuarial production processes under general supervision to support sound management of business performance and financial risk.
Processes may include:

Analytics and financial reporting (to ensure accurate financial reporting and support management decision making):

preparation and analysis of data as inputs to actuarial calculations such as reserving
production of management information
production of experience analyses as an input for basis setting / pricing exercises
production of actuarial exercises such as reserving, capital, and pricing

Product development and management (to enable business performance and drive customer value):

production of competitor research (and understanding of the landscape) and technical product analysis as inputs to product design
creating basic product design, formulation of product specifications and implementing product enhancements

Running models (to ensure accurate financial reporting and support management decision making) at an advanced level:

for inputs to processes such as reserving, capital, pricing or business case modelling
development of and maintenance of advanced spreadsheet models
development of and maintenance of actuarial open platform software models

Management of stakeholders (to enable alignment and efficient delivery of business objectives) through coordinating activities; planning deliverables; and tracking and reporting progress

Qualifications

Bachelor’s degree in actuarial, Physical, Mathematical, Computer and Life Sciences
At least 5 years of experience in a similar role.
At least 8 professional exams from either SOA, IFOA or any other recognized actuarial body.

Closing date: 20 May 2022

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024