Requirements
Bachelor/Diploma in Business (HR Option)
At least 2 years of experience working as an HR assistant
Flexible with working hours
Excellent communication and interpersonal skills
Ability to work under pressure
Kindly send your CV to IAT-HR@iat.ac.ke before 1st February 2023
Only shortlisted candidates will be contacted
Apply via :
iat-hr@iat.co.ke
INDICATORS FOR GOOD PERFORMANCE
Quality standards and specifications for all work are set and enforced.
Approved quoting for all jobs achieved.
Safety standards – zero tolerance for accidents by ensuring that all artisans and team leaders have on their safety gear at all times.
Labor utilization rets for works and personnel achieved.
PRINCIPAL ACCOUNTABILITIES:
Plan, coordinate, and manage the project processes.
Develop a detailed project plan to monitor and track progress.
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
Measure project performance using appropriate tools and techniques.
Report and escalate to management as needed.
Manage the relationship with the client and all stakeholders.
Perform risk management to minimize project risks.
Establish and maintain relationships with third parties/vendors.
Create and maintain comprehensive project documentation.
Represents the project or Classic Mouldings Ltd as the primary contact for client interaction.
Negotiates critical and controversial issues with appropriate parties.
Collaborates with other lead professionals to ensure design and documentation are in accordance with project expectations.
Manages financial status of all assigned projects.
Track project performance, specifically to analyze the successful completion of short and long-term goals.
Meet budgetary objectives and make adjustments to project constraints based on financial Analysis.
Develop comprehensive project plans to be shared with clients as well as other staff members.
KNOWLEDGE / SKILLS/EXPERIENCE
Bachelor’s degree in Economics, Materials Management, or related design field
6+ years of projects management experience
Ability to produce and direct work
Strong technical background that includes design sense with interiors projects
Solid working knowledge of building codes
Ability to prioritize and concurrently service multiple project efforts
Strong verbal and written communication skills
Effective problem-solving and interpersonal skills and ability to interface with all clients and employees
Interacts well with other disciplines and clients in a manner that builds productive relationships.
Experience with contract negotiations and project financial planning and scheduling.
The ability to work well under pressure and handle multiple projects simultaneously.
go to method of application »
Use the link(s) below to apply on company website.
Apply via :
Job Summary
To provide excellent customer experience, and deliver exceptional Islamic Banking business growth in Branch Network and profitability. To observe compliance & control requirements, keeping a high level of bank standards.
Job Description
Main accountabilities and approximate time split.
Business Growth: Time Split – 60%
Understand and implement Islamic Banking business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
Have a clear understanding of all Retail and Business Banking Islamic Banking products that could satisfy customer needs.
Manage portfolio risks in line with banks’ portfolio appetite.
Collaborate in the development and implementation of Islamic Banking sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
In conjunction with the branch manager, Industry heads, and products, conduct product review and development through constant feedback from the market.
Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
Contribute to the development of Islamic Banking branch sales strategy.
Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets. Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
Continuously monitor own performance against targets agreed on on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
Operationalize campaigns as required with the Branch Manager and the business.
Ensure excellent customer experience at all times
Drive business targets through strict TAT observance and high-level service delivery standards.
Should not advise an existing customer to open a similar account in their respective branches with a view of moving funds between the accounts.
Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
Accounts re-streaming should be carried out in line with the Banks policy.
Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank’s overall strategy- Growth, Transformation, and Returns.
Internal Controls & Risk Management: Time split -10%
Ensure that Absa bank’s policies and procedures are adhered to at all times when handling different products.
Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
Manage costs within your area of operation.
Effectively carry out branch snap checks as assigned by the assistant branch manager.
Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
Accurate customer information is captured in the core banking system.
Customer Experience: Time split- 20%
Ensure excellent customer experience is maintained at all times.
Ensure set TAT in account onboarding and loan processing is achieved at all times.
Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
Ensure customer data is up to date at all times
Ensure branch NPS scores are maintained as per the set standards
In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.
Capacity Building & People Management: Time Split -10%
In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
Determine and manage Training Needs Analysis and own succession planning.
Manage your own leave by working closely with your Line Manager
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Apply via :
absa.wd3.myworkdayjobs.com
Job Summary
To Manager and sustain relationship of La Riba Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Job Description
Main accountabilities and approximate time split.
Sales and Service: Time split 70%
Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
Consult customer owners/managers on financial/credit issues and general business practices/ideas.
Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel), and new product changes. Calculating the most appropriate means of communicating them to customers.
Deal with, and find resolutions for, customer complaints.
Determine the appropriate La Riba products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
Monitor and ensure adherence to risk service standards.
Business Management:- 30%
Research, create and follow up on a La Riba target list for potential new business.
Identify priority La Riba customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information (They will work closely with La Riba team,SME Credit & Product specialists)
Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
Adhere to procedures and guidelines within the BB RMCD.
Technical skills / Competencies
Personal Attributes:
Delivering and meeting customers’ needs
Managing relationships
Personal organization
Planning and organizing
Adaptability
Working with others
Decisiveness and initiating action
Active listening
Analytical thinking
Judgment
Entrepreneurial thinking
Skills required to undertake the role:
Relationship skills
Risk skills
General Corporate skills
Leadership and team skills
Product skills
Communication skills
Delivering Results and meeting customer expectations
Deciding and initiating action
Relating and networking
Planning and organizing
Persuading and influencing
Working with people
Applying expertise and technology
Entrepreneurial thinking
Coaching
Knowledge of the bank’s products, services, and policies required to undertake the role:
The job holder will be required to have a detailed knowledge of the core set of Business Banking products.
For Complex La Riba products and concepts,, good knowledge will be required sufficiently to:-
Recognize the changing needs of the customer.
Identify La Riba products/service that best satisfies customers’ need.
Introduce the product/service.
Coordinate the introduction of the relevant Group product specialist.
Deal with customers directly as required.
A good knowledge of the La Riba products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
The job holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge, Expertise, and Experience
Mandatory
Must have good knowledge on:-
Business Banking,
Islamic Banking knowledge
Shariah compliance products
Customer relationship management
Team management
5 years experience in sales and 3 years in relationship management
Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
go to method of application »
Use the link(s) below to apply on company website.
Apply via :
Job Summary
To support the Premier Relationship Manager’s sales and relationship building activities by completing the administrative requirements of the sales function.
To provide customer service to Premier customers.
Job Description
Main accountabilities and approximate time split
Transaction Processing: Time split 40%
To key in Telegraphic transfers (TT’s) in Flex cube, filing and follow-ups.
Responsible for follow-ups on standing orders/ bankers’ order
Credit and Debit card applications are to be forwarded to the respective Depts. and follow-ups
To support business in the effective management of customer documentation and filing of the Financial Planning Guides and ensuring proper indexing as required
Ensure that all instructions (FDR, standing orders) for processing are to be sent to the respective Depts.
To assist in the effective amendment of customer addresses.
To follow up on cheque book applications.
Sybrin customer applications
Customer Service: Time split 50%
Act as the first point of contact for Premier customers when they require customer service follow-up.
Log and resolve any customer service requests and ensure that the requests are completed within acceptable set SLAs.
Log complaints received from Premier Customers according to the complaints logging standards. Respond to complaints where possible; otherwise, escalate to the Premier Service Executive for follow-up.
Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time for escalated queries and complaints.
‘’Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, ATM’s. Includes encouraging clients to sign-up and use digital channels
Explain operational processes to customers such as the process for applying for a new cheque book or card or the account statement cycle.
Ensure the customer has completed all transfer documentation
Before processing any transfers, validate the customer’s instructions to ensure it’s accurate, authentic and appropriately authorized by the relevant bank official(s).
Complete form HO974 in case of any suspicious or unexplained transactions and forward to BOL for onward forwarding to the Country Money Laundering and Reporting Officer (MLRO) or escalate through the normal whistle blowing process.
Ensure the Large Cash Transaction form is dully completed as per the procedure.
Some of the areas which require urgent attention are: –
Support business growth by identifying opportunities by way of successful referrals or ensure sales through service’’
Capture the transaction on the bank’s core system as per the customer’s instructions.
Technical skills / Competencies
Customer engagement/management skills
Negotiation Skills
Financial Analytical skills
Excellent telephone and listening skills
Proven communication skills, both verbal and written
High level of numerical skills
Knowledge, Expertise, and Experience
Essential & Experience
Detailed knowledge of the full Absa retail Product set, including international banking.
An understanding of Risk and Credit policies and procedures.
Details working knowledge of KYC and AML policies and procedures.
Preferred
Some knowledge of competitor offerings in the high-net-worth segment.
At least 1 year experience in supporting a Relationship Manager in either SME or Wealth.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Apply via :
absa.wd3.myworkdayjobs.com
Job Summary
To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Purpose
To manage and sustain a portfolio of Corporate Companies that have been signed up onto AWB , building long-term relationships founded on efficient and reliable support for employees. This is achieved particularly through delivery off Personal banking solutions and managing consistency and quality of operational service.
The primary objective is to make Absa Bank Kenya PLC the Bank of choice for all the employees in the portfolio of companies by managing the marketing and distribution of financial solutions to employees in their portfolio companies at their place of work on a regular and consistent basis with an objective of increasing the product uptake by the employees.
The jobholder will additionally be responsible for business development in their portfolio of companies, increase market share by increasing the product holding by employees in the company hence maximize EP portfolio contribution.
Manage relationships in their chosen companies ensuring we realize full value from the portfolio companies.
Main accountabilities and approximate time split
Business Development – 60%
Own the end-to-end process of product origination to fulfillment in their portfolio of companies consistently reviewing process and procedures and working with other stakeholders to implement any required process changes.
Undertake appropriate promotional and public relations activity, in the companies in their portfolio. Managing marketing communication in their portfolio companies.
To own the assigned sales team and drive delivery of targets through AWB value proposition.
To work with Scheme Loans administration team to ensure timely invoicing and repayment of loans taken. Will take responsibility for any non-repayment of loans with a target on provisions/arrears for loans in their portfolio companies.
Pick and follow up any non-repayment issues in their portfolio of companies ensuring timely remediation.
Communication with the Direct sales teams and branches on the product offering and requirements for companies in their portfolio
Manage Product/Proposition briefs to the assigned branches and direct sales teams.
Identify and implement loyalty programs for employees in companies in their portfolio.
To achieve the AWB product range penetration in allocated companies and new acquisitions.
With the Retail Credit team, conduct review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate.
Consult customer owners/managers on financial/credit issues and general business practice/ideas.
Determine the key messages, e.g. agreed service standards, pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
Determine the products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.
Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
Act as the contact and liaison point for the companies in their portfolio and arrange for sales and marketing activities in their portfolio of companies.
Act as the point of escalation and resolution for issues from the sales teams in relation to their portfolio of companies.
To take continuous responsibility for the quality of work coming from companies in their portfolio and ensure a professional disposition.
To pro-actively generate, implement, and manage quality Sales Activities in the allocated companies working with direct sales team leaders.
Provide sales performance updates for management information use.
Monitor and ensure adherence to risk service standards.
Identify needs for customers in their portfolio create and a target list for potential new business.
Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
Support product s applications for KIBs in their portfolio companies working with internal stakeholders to ensure timely and favorable deliver of required products.
Recruitment of new companies into the scheme arrangement with bank with full documentation provided.
Re-activating companies from Blacklist after solving the issues that led to blacklist to ensure more business is captured.
Actively participate in undertaking snap checks as and when assigned.
Pro-actively look out for issues that can lead to impairment in portfolio companies and ensure resolution as and when they arise.
Relationship Management & Service – 30%
Implement initiatives that drive excellent relationship management, customer satisfaction levels and engagements with companies that drive revenue generation.
To pro-actively ensure that a quality Relationship Management Calling Plan is in place for every allocated and acquired relationship.
Own and find resolutions for customer complaints.
Ensure adherence to service standards for clients.
Operational Rigour
Ensure compliance & adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya PLC Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Technical skills / Competencies
Service Excellence.
Relationship Management
Negotiation and presentation skills
Interpersonal skills
Selling & influencing skills
Strong team leadership
Personal organization and initiative e.g. diary management
Business Awareness
Business Management
Team-working: building and developing high performance
P C Skills
Networking skills
Drive for results.
Quality, high standards and controls.
Coaching and training
Communication (verbal and written)
Decision making
Presentation and facilitation skills
Knowledge, Expertise and Experience
The jobholder will be required to have a detailed knowledge of the core set of Retail Products.
For products, a good knowledge will be required sufficient to:-
Recognize the changing needs of the customer.
Identify products/service that best satisfies customer need.
Introduce the products/services in their portfolio companies.
Co-ordinate the introduction of the relevant products.
Deal with customers directly as required.
A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Apply via :
absa.wd3.myworkdayjobs.com
Job Summary
To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.
Job Description
Key Accountabilities (Duties & Responsibilities)
Business Growth: Time split 60%
Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
Manage portfolio risks in line with banks’ portfolio appetite.
Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize cross-selling and better customer profiling opportunities.
In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.
Contribute to the development of branch sales strategy.
Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
Continuously monitor own performance against targets agreed on, on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
Operationalize campaigns as required with the Branch Manager and the business.
Ensure excellent customer experience at all times
Drive business targets through strict TAT observance and high-level service delivery standards.
Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
Accounts re-streaming should be carried out in line with the Banks policy.
Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank’s overall strategy- Growth, Transformation, and Returns.
Internal Controls & Risk Management: Time split 10%
Ensure that Absa bank¡¦s policies and procedures are adhered to at all times when handling different products.
Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
Manage costs within your area of operation.
Effectively carry out branch snap checks as assigned by the assistant branch manager.
Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
Accurate customer information is captured in the core banking system.
Customer Experience: Time split 20%
Ensure excellent customer experience is maintained at all times.
Ensure set TAT in account onboarding and loan processing is achieved at all times.
Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
Ensure customer data is up to date at all times
Ensure branch NPS scores are maintained as per the set standards
In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.
Capacity Building & People Management: Time split 10%
In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
Determine and manage Training Needs Analysis and own succession planning.
Manage your own leave by working closely with your Line Manager
Work Cycle and Impact:
Submission of daily performance reports to the branch manager.
Review of unfunded accounts within the portfolio.
Review and recovery of delinquency accounts.
Ideal Job Competencies
Technical Competencies
Technology Skills: Knowledge of computerized banking applications and spreadsheets
Conceptual and analytical skills: Ability to quickly grasp and understand systems and keen on details
Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA etc
Basic Credit Skills: Good knowledge of personal and business credit underwriting and portfolio management
Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation
Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks’ products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
Behavioral and Cognitive Competencies
Results and achievements oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes
Leadership and Management Skills: Ability to strive for growth through performance, nurture and grow talent for self. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture
Communication & Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with others. Effectively communicate with and manage customer expectations (Internal/external), and other stakeholders who impact performance.
Negotiation & Selling Skills: Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake
Human Resource Management Skills: Basic leadership skills, team building, and ability to train, develop, lead and work with highly motivated teams
Personal Ethics; Must be honest, fair, just but firm with self, and of high integrity
Relationship Management: Managing client relationships so as to ensure excellent customer experience leading to value added to the customer and increase in the Banks share of wallet
Conscious of banks reputation: Protect and enhance the bank’s reputation
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Use the link(s) below to apply on company website.
Apply via :
Job Description
Absa Workplace Banking – Relationship Manager
Job Purpose
To manage and sustain a portfolio of Corporate Companies that have been signed up onto AWB , building long-term relationships founded on efficient and reliable support for employees. This is achieved particularly through delivery off Personal banking solutions and managing consistency and quality of operational service.
The primary objective is to make Absa Bank Kenya PLC the Bank of choice for all the employees in the portfolio of companies by managing the marketing and distribution of financial solutions to employees in their portfolio companies at their place of work on a regular and consistent basis with an objective of increasing the product uptake by the employees.
The jobholder will additionally be responsible for business development in their portfolio of companies, increase market share by increasing the product holding by employees in the company hence maximize EP portfolio contribution.
Manage relationships in their chosen companies ensuring we realize full value from the portfolio companies.
Main Accountabilities And Approximate Time Split
Business Development – 60%
Own the end-to-end process of product origination to fulfillment in their portfolio of companies consistently reviewing process and procedures and working with other stakeholders to implement any required process changes.
Undertake appropriate promotional and public relations activity, in the companies in their portfolio. Managing marketing communication in their portfolio companies.
To own the assigned sales team and drive delivery of targets through AWB value proposition.
To work with Scheme Loans administration team to ensure timely invoicing and repayment of loans taken. Will take responsibility for any non-repayment of loans with a target on provisions/arrears for loans in their portfolio companies.
Pick and follow up any non-repayment issues in their portfolio of companies ensuring timely remediation.
Communication with the Direct sales teams and branches on the product offering and requirements for companies in their portfolio
Manage Product/Proposition briefs to the assigned branches and direct sales teams.
Identify and implement loyalty programs for employees in companies in their portfolio.
To achieve the AWB product range penetration in allocated companies and new acquisitions.
With the Retail Credit team, conduct review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate.
Consult customer owners/managers on financial/credit issues and general business practice/ideas.
Determine the key messages, e.g. agreed service standards, pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
Determine the products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.
Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
Act as the contact and liaison point for the companies in their portfolio and arrange for sales and marketing activities in their portfolio of companies.
Act as the point of escalation and resolution for issues from the sales teams in relation to their portfolio of companies.
To take continuous responsibility for the quality of work coming from companies in their portfolio and ensure a professional disposition.
To pro-actively generate, implement, and manage quality Sales Activities in the allocated companies working with direct sales team leaders.
Provide sales performance updates for management information use.
Monitor and ensure adherence to risk service standards.
Identify needs for customers in their portfolio create and a target list for potential new business.
Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
Support product s applications for KIBs in their portfolio companies working with internal stakeholders to ensure timely and favorable deliver of required products.
Recruitment of new companies into the scheme arrangement with bank with full documentation provided.
Re-activating companies from Blacklist after solving the issues that led to blacklist to ensure more business is captured.
Actively participate in undertaking snap checks as and when assigned.
Pro-actively look out for issues that can lead to impairment in portfolio companies and ensure resolution as and when they arise.
Relationship Management & Service – 30%
Implement initiatives that drive excellent relationship management, customer satisfaction levels and engagements with companies that drive revenue generation.
To pro-actively ensure that a quality Relationship Management Calling Plan is in place for every allocated and acquired relationship.
Own and find resolutions for customer complaints.
Ensure adherence to service standards for clients.
Operational Rigour
Ensure compliance & adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya PLC Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Technical Skills / Competencies
Service Excellence.
Relationship Management
Negotiation and presentation skills
Interpersonal skills
Selling & influencing skills
Strong team leadership
Personal organization and initiative e.g. diary management
Business Awareness
Business Management
Team-working: building and developing high performance
P C Skills
Networking skills
Drive for results.
Quality, high standards and controls.
Coaching and training
Communication (verbal and written)
Decision making
Presentation and facilitation skills
Knowledge, Expertise And Experience
The jobholder will be required to have a detailed knowledge of the core set of Retail Products.
For products, a good knowledge will be required sufficient to:-
Recognize the changing needs of the customer.
Identify products/service that best satisfies customer need.
Introduce the products/services in their portfolio companies.
Co-ordinate the introduction of the relevant products.
Deal with customers directly as required.
A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Apply via :
absa.wd3.myworkdayjobs.com
Requirements for Appointment:
PhD degree in Administration, Business Studies, Social Sciences or its equivalent from a recognized University with Ten (10) years relevant cumulative work experience, Five (5) of which must have been served at the level of Senior Management in a University setup or comparable institution OR;
Master’s degree in Administration, Business Studies, Social Sciences or its equivalent from a recognized University with Twelve (12) years relevant cumulative work experience, five (5) of which must have been served at the level of Senior Management in University setup or in a comparable institution;
Must be a registered member of a recognized professional body where relevant;
Knowledge of management information and communication technologies; and
Experience in research management and/networking will be an added advantage.
Duties and Responsibilities:
Recommend regular review of policies and regulations that govern partnerships, research and innovation matters to ensure continuous improvement of research and innovation within the University.
Participate in the annual preparation of the divisional budget for incorporation into the final university budget to guide in allocation of funds for the division.
Prepare quarterly divisional reports on the performance of various departments under the division and the performance contracting to aid in senior management decision making for the betterment of the divisional operations.
Participate in the annual preparation of work plans for all divisional staff members to ensure proper placement of staff and organization of various tasks towards achievement of divisional goals and objectives.
Participate in approval of the annual staff leave roster to ensure the division is adequately staffed at all times for effective service delivery in the University.
Coordinate research, extension and outreach programmes hence ensure skills and technology transfer to the industry and society.
Promote management and collaboration in extension linkages, programmes and activities to joint research activities within and without the University.
Coordinate publication of research findings in the journals to enhance dissemination of knowledge and research findings.
Ensure staff performance evaluation within the division is carried out on an annual basis to ensure proper monitoring of staff productivity and offer meaningful feedback for enhanced productivity
Coordinate regular extension and outreach programmes to ensure the effectiveness of the same in benefiting target groups within the society.
Establish linkage and networks with the community to empower the community and enhance positive image of the University in the community.
Assist in development of research proposals by reviewing of research publications, and academic journals to facilitate research activities and attract funds to the university.
Design outreach programmes which target the achievement of University Mission and Vision to facilitate transfer of technology and practices to the community.
Review the outreach programmes to identify areas of improvement and enhance achievement of their intended outcome.
Liaising with external agencies for purpose of mobilizing financial support from development partners of the university.
Organize for local exhibition fora by inviting proposals from the potential participants to showcase the innovations and knowledge.
Create fora for purposes of linking the external stakeholders and the University
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TERMS OF SERVICE
The terms of service for the positions will be on Five (5) year Contract Terms renewable once based on satisfactory performance.MODE OF APPLICATIONApplications must be submitted on or before 30th January 2023 1700hrs addressed to: The Deputy Vice-Chancellor
Administration, Finance and Development
Maseno University
P. O. BOX 333 – 40105
MASENO
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Job Summary
To support the Head of Claims in the claims Business by providing operational support in the Claims Department processes. To process non-motor insurance claims in a fast, fair and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained
Job Description
Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
Liaise and visit brokers, banks, Agents, and Direct clients to build relationships
Assist in the salvage’s disposal process.
Ensure that all the cost containment strategies in claims department are adhered to.
Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
Escalate poor performing accounts to Head of claims for management
Apply via :
absa.wd3.myworkdayjobs.com