Company Founded: Founded in 1991

  • Credit Control Accountant 

Credit Control Assistant (Contract)

    Credit Control Accountant Credit Control Assistant (Contract)

    Job Summary
    The role will be dedicated to take lead and implement the debt management guideline, to coordinate and facilitate the credit control functions in the retail business channel.
    Job Description
    To support the credit control department in:

    Portfolio reports on debt levels, cancelations and unallocated balances.
    Manage workflow within the credit control retail section.
    Ensure that statements are circulated monthly.
    Reconciliations are timely completed and signed off.
    Claims and commissions processing.

    Education and work experience required

    Bachelor’s Degree – Finance or Business related field.

    Professional Qualifications

    CPA – K

    Work Experience

    4 Years of experience in receivables preferably in the insurance industry.
    High experience in MS Office.
    Customer service and negotiations skills.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Relationship Manager 

Relationship Manager-Public Sector 

Product Manager – Savings and Deposits

    Assistant Relationship Manager Relationship Manager-Public Sector Product Manager – Savings and Deposits

    Job Purpose
    The primary objective is to support in the maximisation of sustainable Economic Profit derived from a portfolio of Corporate Customers on both individual and aggregate team basis via Customer Service, effective Business Development and Risk Management including controls and governance.
    Key Accountabilities
    Customer – 50%

    Develop and maintain own contacts with individuals within Customers’ organisation.
    Act as principal point of contact in the Relationship Managers’ absence.
    Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.
    Assist in development of and revision of Customer Relationship Plans.
    Monitor Customer Relationship Plans with the Relationship Manager.
    Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.
    Develop and maintain links with local business community and support Relationship Manager in same activity.
    Participate in business development presentations where appropriate.
    Conduct research to identify potential new customers and maintain a database.
    Arrange and undertake product presentations where appropriate.
    Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.
    Monitor leads and update lead tracking systems.
    Support set up of products from other areas of the Absa Group.
    Attend Corporate Banking team meetings and contribute fully including suggestions on ways to improve customer service.
    Update and maintain proper customer information for efficient customer service.
    Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.

    Controls & Governance – 45%

    Keep product knowledge up to date for products from other areas of the Absa Group.
    Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.
    Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
    Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.
    Use analysed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.
    Assist with creation of Credit Applications.
    Support the review of facility letters and co-ordinate execution of documentation and drawdown of facilities.
    Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
    Review of refer list and other risk reports.
    Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.
    Help to minimise Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

    Self-Development and others – 5%

    Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are accommodated.
    Being receptive to feedback and constantly striving to develop new skills and knowledge.
    Work to enhance the capacity of the organization by getting the best out of people.

    Required Performance Imperatives.                                                                                                                                                                    

    Striving to understand and meet internal and external customer needs.
    Being creative and flexible in overcoming Customers’ problems and complaints
    Owning problems and taking responsibility for solving them.
    Being proactive in selling the Bank’s products.
    Delivering against expectations and on time.
    Focusing on tasks that genuinely add value to the Bank and customers.
    Communicating opportunities to others for achieving result.
    Being efficient without reducing customer service or quality of delivery.
    Being aware of what the competitors are doing and bringing this knowledge back to the bank.
    Dealing with people in a positive and enthusiastic manner.
    Being energetic, resourceful, and flexible when dealing with others.
    always Acting professionally.
    Getting basic things right first time.
    Working with a strong sense of quality and efficiency.
    Following key processes that are necessary for maintaining standards and quality.
    Having an up-to-date knowledge of your job.
    Keeping abreast of new developments.
    Constantly pushing yourself to develop skills.
    Being receptive to feedback and coaching.
    Working outside your “box” and collaborating with others.
    Being an active and constructive member of teams.
    Helping others achieve their objectives.
    Showing pride in the brand and our products.
    Being open and honest.
    Communicating succinctly and directly.
    Having the confidence to voice opinions in front of others.
    Adopting a positive attitude to new ideas.
    Taking the initiative and making suggestions to improve performance.

    Knowledge, Expertise & Experience

    Business Degree 
    Understanding of Banking Products
    Sales & Service Work Experience
    Multicultural experience

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Interior Designer

    Interior Designer

    KEY RESPONSIBILITIES

    Inspect and survey sites, work to a brief that details the space used for research, and draw up rough plans.
    Develop detailed designs, selecting materials, furnishings, fixtures and fittings, lighting, and color schemes.
    Supervise construction projects more importantly on paint application and ensure that these comply with the prescribed design and quality standards.
    Maintain awareness of the different ongoing contracts/projects, attend client meetings, and provide regular updates.
    Assist the sales team with the identification of leads through sales acquisition channels.

    KNOWLEDGE/SKILLS/EXPERIENCE

    Bachelor’s degree in interior design, design, architecture, or a related field
    At least 3 years of professional experience as a color consultant or in a related field
    Proven experience as an Interior Designer, with a portfolio of completed projects
    Strong understanding of color theory and the ability to apply that knowledge in practical ways
    Excellent interpersonal and communication skills, with the ability to connect with clients and understand their needs and preferences
    Ability to work well under pressure and meet deadlines
    Attention to detail and ability to visualize design concepts.
    Proficiency in design software such as AutoCAD, SketchUp, and InDesign

    INDICATORS OF GOOD PERFORMANCE OF THE JOB

    Designed spaces are practical for their purpose as well as visually pleasing
    Business development
    Client expectations are met
    Costs are kept within budgets
    Client and project deadlines are met

    COMPETENCIES

    Excellent eye for detail and color.
    Demonstrable follow-up skills.
    Managerial experience.
    An imaginative and creative thinker.
    An innovative problem solver.
    Self-driven, excellent communicator with strong organizational skills.
    Demonstrable ability to handle multiple tasks and work with minimum supervision.
    Relationship building and maintenance skills.
    Records maintenance and reporting skills.
    Work planning skills and ability to work with minimal supervision.
    High levels of integrity.
    Demonstrable ability to work within set deadlines.
    Willingness and ability to take and give instructions.
    Demonstrable ability to work in a team.

    Apply via :

    classic-mouldings.com

  • Associate Administrative Officer

    Associate Administrative Officer

    Responsibilities
    Within delegated authority, the Associate Administrative Officer will be responsible for the following duties:
    SURGE

    Travels to provide surge and support on administrative functions to country operations in Southern and Eastern Africa, as requested, including to facilitate human resources management, budget and finance, procurement and general administration tasks.

    HUMAN RESOURCES MANAGEMENT:

    Undertakes actions related to the administration of the office’s human resource activities, e.g., recruitment, placement, promotion, performance appraisal, job classification reviews, separation of staff members, training etc., ensuring consistency in the application of UN rules and procedures.
    Provides information regarding conditions of service, duties and responsibilities, and privileges and entitlements under the Staff Rules and Regulations.
    Provides information on office’s staffing needs for inclusion in department’s staffing table.

    BUDGET AND FINANCE:

    Assists in developing the office’s work program and budget; analyses inputs and formulates resource allocations by work program, or business processes.
    Monitors budget/work program with respect to Headquarters’ budget, trust funds and grants, on a regular basis, and reallocates resources as necessary.
    Supports the implementation of procedures and systems for implementing the appropriate financial database.
    Contributes to the development of budgetary guidelines for own unit.

    PROCUREMENT:

    Assists in the procurement process for assigned activities.

    GENERAL ADMINISTRATION:

    Supervises and/or prepares Umoja travel authorizations, travel requests, expense reports, ensuring appropriate justification, costing and approvals are in place. Verifies travel claims submitted for settlement and track outstanding payments.
    Verifies staff travel movements in Umoja attendance time management.
    Supervises support staff as required.
    Performs other related administrative duties, as required (e.g., operational travel programme, monitoring accounts and payment to vendors and individual contractors for services, physical space planning and the identification of office technology needs and maintenance of equipment, software and systems).
    Drafts or directs the drafting of personnel-related correspondence.
    Performs other related administrative duties, as required (e.g., operational travel programme, monitoring accounts and payment to vendors and individual contractors for services, physical space planning and the identification of office technology needs and maintenance of equipment, software and systems).

    Competencies

    PROFESSIONALISM: Knowledge of administrative, budgetary, financial and human resources policies and procedures. Ability to apply various United Nations administrative rules and regulations in work situations. Conceptual analytical and evaluative skills to conduct independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    PLANNING and ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

    Education

    An advanced university degree (Master’s degree or equivalent) in business or public administration, finance, accounting, law, or related field is required. A first-level university degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.
    A first-level university degree and no experience will be accepted for candidates who have passed the Young Professionals Programme Examination/United Nations National Competitive Recruitment Examination (NCRE) or the General Service to Professional Examination (G to P).

    Work Experience

    A minimum of two (2) years of progressively responsible experience in administration, finance, human resources management, or the successful completion of the Young Professionals Programme Examination (YPP)/United Nations National Competitive Recruitment Examination (NCRE) or the General Service to Professional Examination (G to P) is required.
    Experience working on administration in support of humanitarian operations/action is required.
    Experience in the field (actual setting where a mission and/or project is being implemented) in emergency situations (complex emergency or natural disaster) is required.
    Experience in a humanitarian context in the UN Common System or other comparable international organization is desirable.

    Languages
    French and English are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required.

    Apply via :

    careers.un.org

  • Lead Generator – Various Locations

    Lead Generator – Various Locations

    Job Summary
    Accountability: SALES TO RETAIL CUSOTMERS TIME SPLIT  60%

    Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
    Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
    Participate in specific product campaigns by ensuring that the products are explained to customers.
    Agree, meet and exceed targets for specific sales campaigns.
    Maintain own sales performance statistics for management information usage.
    Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
    Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
    Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
    When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
    Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

    Accountability: CUSTOMER SERVICE TIME SPLIT 15 %

    Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
    Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
    Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
    Open scheme loan accounts referred by the Scheme Loans Relationship Managers

    Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 15 %

    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
    Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
    Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
    Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
    Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

    Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENTTIME SPLIT 10%

    Share knowledge and experience with other Lead Generators in the team.
    Provide cover for other Lead Generators in case of excessive workload or absence.
    Deputize for the Line Manager whenever required.
    Agree annual performance objectives with the Sales Manager, including specific sales targets.
    Pursue continued improvement in personal development by participating in development programs and training.

    Job Description
    Education and experience required

    Bachelor’s degree or diploma in related fields
    No of or relevant experience in a front-line banking/ sales/marketing /service environment year- (Technical/Managerial) experience

    Knowledge and skills: (Maximum of 6) 
    Essential

    Knowledge of the Bank’s products, services and policies including standard tariffs.
    A good understanding of overall Retail goals & objectives, including the outlet’s objectives growth of sales, cost control and income contribution.
    A thorough understanding of the sales process and the use of LG Management Tools
    A working knowledge of the procedure manuals
    A good working knowledge and understanding of relevant of legislation e.g KYC , Anti-Money laundering, banking code, service standards, health & safety standards etc.
    A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.

    Preferred

    A sound working knowledge of competitor products and services

    Competencies: (Maximum of 8 competencies)

    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Actuarial Technician/Underwriter

    Actuarial Technician/Underwriter

    Job Summary
    To deliver actuarial /underwriter support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
    Job Description

    Preparation of quotations
    Preparation of loss ratio reports and provision of appropriate renewal terms
    Product review and pricing for new and existing products
    Monthly tracking of claims and membership trends: average cost analysis, membership count, rejection rates and provide recommendations to address significant variances
    Negotiate terms with prospective clients and intermediaries
    Build relationships with intermediaries
    Membership management: entries and exits, card requests, debit and credit note preparations

    Education

    Bachelors Degree and Professional Qualifications: Actuarial Science (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Regional Organised Crime Observatory Coordinator

    Regional Organised Crime Observatory Coordinator

    Overview of duties

     Build networks and maintain relationships with key stakeholders, including the AU, inter-governmental institutions, regional and national government officials, EU representatives, civil society and the media
     Conduct and support research aimed at policy intervention
     Actively disseminate research findings through meetings, briefings and seminars in liaison with the ENACT team
     Identify policy, technical support and implementation needs of stakeholders and work with ENACT team to deliver assistance
     Gather and share regional and national information with the ENACT team
     Maintain a current understanding of the regional and national environments and make recommendations to the team on priorities for research and action
     Prepare written reports
     Ensure that all expenditure complies with financial rules and procedures

    Overview of requirements

     Master’s qualification in governance, development, security and policing or relevant discipline
     At least 7 years’ experience in policy support or technical assistance relating to inter-governmental institutions, national governments and/or civil society organisations in the specified region
     Demonstrable knowledge of transnational organised crime, development, crime and security, customs, corruption, or related field in the specified region
     Excellent verbal and written skills in English; French will be advantageous
     Demonstrable interpersonal and networking skills, including the ability to work in a multi-cultural environment, and establish relationships with a diversity of stakeholders
     An extensive network among the project’s stakeholders; networks in the organised crime or related fields would be an advantage

    Apply via :

    issafrica.org

  • SME Relationship Manager – Voi/Taveta Region

    SME Relationship Manager – Voi/Taveta Region

    Job Summary

    To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
    The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

    Job Description
    Main accountabilities and approximate time split
    Sales and Service: Time split 70%

    Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
    Consult customer owners/managers on financial/credit issues and general business practices/ideas.
    Determine the key messages, e.g. agreed on service standards, negotiated pricing, relationship team contact points (including introductions to new personnel), and new product changes. Calculating the most appropriate means of communicating them to customers.
    Deal with, and find resolutions for, customer complaints.
    Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
    Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
    Monitor and ensure adherence to risk service standards.
    Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
    Consult customer owners/managers on financial/credit issues and general business practices/ideas.
    Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
    Deal with, and find resolutions for, customer complaints.
    Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
    Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
    Monitor and ensure adherence to risk service standards.

    Business Management: Time split 25%

    Research, create and follow up on a target list for potential new business.
    Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
    Gather all the required information that is needed to prepare and assess credit applications.  The role holders will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
    Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
    Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
    Adhere to procedures and guidelines within the BB RMCD.

    Staff Management: Time split 5%

    Day-to-day support to Enterprise Bankers and branch staff in the provision of consistent service quality and risk. 
    Manage your own leave plan.
    Offer support as per business request.

    Risk & Control Objective 
    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
    Technical skills / Competencies
    Personal Attributes:

     Delivering results and meeting customer expectations.                                                          
    Managing relationships                                                          
    Personal organization                                                                        
    Self-development   
    Adaptability                                                                                               
    Working with others
    Decisiveness
    Active listening
    Analytical thinking
    Judgment
    Writing and Reporting

    Skills required to undertake the role:

    Relationship skills
    Risk skills
    General Corporate skills
    Leadership and team skills
    Product skills
     Presenting and Communicating information

    Knowledge, Expertise, and Experience
    Mandatory

    Must have good knowledge of:-
    Enterprise Banking,
    customer relationship management
    Team management

    Education:

    Business Degree

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Care Manager (Contract – FAK)

    Care Manager (Contract – FAK)

    Job Summary
    Case management, handling all outpatient, inpatient, specialized services preauthorization, and communicating with providers, clients, and brokers on a timely basis as per agreed TATs.
    Job Description

    To perform all the case management roles at the contact centre which includes but not limited to: 
    Immediate response to calls in relation to call centre guidelines and provide solutions to customers in a professional way.
    Respond to all emails and give feedback within the stipulated Procedures TATs. Critically analyse and give accurate response to pre-authorization within 10 minutes of receiving in line with member policy benefits.
    Negotiate with providers on All surgical cases for cost containment.  The Optometrist to handle all the optical case in addition to the assigned roles.
    The clinical officer or pharmacist to vet all prescriptions and other bills to identify any overpriced items.
    Mitigate fraud cases through visitation of admitted patients in various hospitals, and vet all inpatient bills.
    Discharge patients within 30 minutes, outpatients email response within 10 minutes.
    Daily sending of admissions reports of clients: Brokers/Agents/Company Human Resources Managers.
    Efficient & accurate submission of approvals in line with the medical policy .
    Obtaining medical information from providers with written correspondence if necessary.
    Capacity to continually apply negotiation skills with the service providers.
    Interacting with clients, Intermediaries and services providers as required to resolve problems in a manner that is legal, ethical, and consistent with the principles of the policy.
    Accurate checking and confirming membership validity, benefits and sending member statement upon enquiry.
    Accurate guidance on provider network enquiries from brokers, providers, members etc.
    Vetting and confirming validity of the service given by the service provider in relation to the member benefit covered, treatment given, adherence to provider panel rules and cost of treatment. 
    Obtaining additional required information on invoice/claims from providers or clients.

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Lead Generator (C&B)

    Lead Generator (C&B)

    Job Summary
    Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). 
    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com