Jobs Kenya

Company Founded: Founded in 1991

  • Home Loan Specialist Acquiring Implementation & Tech Support Core Banking Support Analyst

    Home Loan Specialist Acquiring Implementation & Tech Support Core Banking Support Analyst

    Job Summary

    To provide excellent customer experience, deliver exceptional branch business growth and profitability. 
    To recruit and retain Home Loan customers
    To deliver exceptional retail business performance through Home Loan sales & excellent customer service 
    To develop and maintain a high profile for Home Loans within a number of branches
    To ensure that all aspects of operational rigor are maintained when involved in the home loan process

    Job Description
    Key Accountabilities (Duties & Responsibilities) 
    Sales and Service: Time split 75% 

    Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs
    Achieve & Exceed Home Loan & Cross Sale Targets
    Utilize the standard sales process to identify customer’s Home Loan requirements
    Facilitate customer understanding of the Home Loan procedure and process
    Champion and manage Home Loan products & channels
    Own and drive the outlet’s home loan sales objectives/targets
    Maintain Home Loan sales performance statistics for management information usage.
    Manage customer queries and complaints by taking ownership, escalating where necessary, and resolving in a timely manner.
    Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice
    Ensure documentation such as the home loan application and internal submission forms are fully completed & error-free.
    Deliver world-class customer service practices and ensure adherence to Barclays Service standards.
    Accurate collation and packaging of relevant documents for processing.
    Conduct branch Home Loan marketing campaigns and participate in country-level campaigns

    Internal Controls & Risk Management; Time split 10%

    Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure satisfactory audit.
    Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
    Ensure compliance with operations risk & rigor requirements e.g. Health & Safety standards and security of premises.
    Ensure the Bank’s Home Loan lending criteria are met

    Customer Experience Time split 15%  

    In conjunction with the Branch Manager and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
    Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
    Determine and manage Training Needs Analysis and own succession planning. 
    Manage your own leave by working closely with your Line Manager

    Ideal Job Competencies 

    Technology Skills: Knowledge of computerized banking applications and spreadsheets
    Conceptual and analytical skills; Ability to quickly grasp and understand systems and keen on details
    Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
    Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc
    Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management
    Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation 
    Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks’ products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

    Behavioral and Cognitive Competencies

    Results and achievements oriented: Strive to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes
    Leadership and Management Skills: Ability to strive for growth through performance, nurture and grow talent for self. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture 
    Communication & Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with others. Effectively communicate with and manage customer expectations (Internal/external), and other stakeholders who impact on performance.
    Negotiation & Selling Skills: Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake
    Human Resource Management Skills: Basic leadership skills, team building, and ability to train, develop, lead, and work with highly motivated teams
    Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity
    Relationship Management: Managing client relationships to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet
    Conscious of banks’ reputation: Protect and enhance the banks’ reputation

    Closing: 10th. March 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Career Advisor Hiring Trainers

    Career Advisor Hiring Trainers

    Requirements:

    Bachelor / Diploma in any related field
    Mature, honest, and reliable
    Customer-centered
    Flexible with Working hours
    Excellent communication and interpersonal skills
    Ability to work under pressure to meet targets

    go to method of application »

    Kindly Send your CV to IAT-HR@iat.ac.ke before 07th March 2023.Only shortlisted Candidates will be contacted.

    Apply via :

    IAT-HR@iat.ac.ke

  • Cyber Security Specialist

    Cyber Security Specialist

    Job Purpose
    To drive IT Risk compliance which ultimately ensures that all the Bank’s management data, processes, risks, and controls are effectively operating. Ensure that all cybersecurity activities and duties are carried out in full compliance with regulatory requirements, Enterprise-wide Risk Management Framework and internal Absa Policies and Standards. Understand and manage cyber security risks and risk events.
    Accountability:  60%

    Assessing the risks and exposures related to cybersecurity and aligning to the Bank’s risk appetite.
    Monitoring current and emerging risks and changes to laws and regulations for appropriate actions.
    Collaborating with stakeholders charged with safeguarding the information assets at Absa to ensure appropriate control design and configurations.
    Maintain comprehensive cyber risk registers: Key cybersecurity risks should be regularly identified and assessed. Risk identification should be forward looking and include the security incident handling.
    Ensure implementation of the cyber and information risk management strategy including cyber risk policies and standards.
    Safeguarding the confidentiality, integrity and availability of information asset and Technology platforms.
    Establishing & maintaining a comprehensive inventory of IT assets and classified by business criticality.
    Run the vulnerability management program to ensure vulnerabilities are identified, prioritized and remediated on time.
    Engage with stakeholders across the Absa Group to motivate and drive remediation of vulnerabilities and identified issues.

    Accountability:  20%

    Implement parameters to measure Cyber risks exposure.
    Monitoring adherence to cyber risks policy & standards to drive remediation measures.
    Reporting all cyber risks consistently and comprehensively to the senior leadership & relevant stakeholders to facilitate appropriate decisions.

    Accountability:  10%

    Create Cybersecurity awareness across the bank from strategic, technical, and general sensitization.
    Create Cybersecurity awareness circulars for customers.

    Accountability:  10%

    Research on emerging cybercrime trends and gathering threats intelligence for onward sharing.
    Coordinate red team exercises.
    Coordinate penetration testing activities for new and existing applications and infrastructure.

    Education and experience required

    B-degree in (Computer Science) (NQF level no.)
    (5) years Technical experience

    Knowledge and skills: (Maximum of 6)

    Proficiency with Linux and Windows operating systems
    Network monitoring
    Vulnerability Assessment and Penetration Testing
    Risk Assessment
    Incident Response
    Data Analysis and Reporting

    Competencies: (Maximum of 8 competencies)

    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Manager: Compliance and Anti Money Laundering

    Manager: Compliance and Anti Money Laundering

    Job Summary

    To ensure compliance by business with its obligations in terms of the Anti-Money Laundering (AML) and terrorist financing legislation/regulation and its employees with the provisions of the applicable laws and internal policies and rules.
    To ensure adherence by Business with the Sanctions and Anti-Bribery and Corruption (ABC) Policy requirements.
    To provide AML related training to the business.

    Job Description
    Implementation, embedment and oversight of AML, Sanctions and ABC
    Provide guidance/support to the Anti-Money Laundering (AML), ABC and Sanctions functions within Business Units (BU) to ensure:

    Full financial crime regulatory compliance.
    The awareness of processes to report suspicious transaction reports.
    There is a framework for managing the process for the escalation of dispensations / waivers to the Head of Financial Crime on behalf of a BU.
    Assist the relevant BUs in the interpretation of policies and standards as required.
    Monitor, by checking, that relevant BUs provide awareness and training programmes in respect of Money Laundering, Sanctions and Bribery & Corruption in accordance with the statutory requirements and report on completion of training.
    Guide relevant BUs with regard to compliance with any AML; ABC or Sanctions related issues arising from regulation or policy.
    Guide relevant BUs with regard to the remediation required following any form of assurance review conducted (i.e. Internal Audit, Financial Crime).
    Participate with business when new products are being developed to ensure financial crime compliance. Provide Financial Crime input into the Africa NPA process.
    Obtain and review of monthly financial crime reports from designated in country team members.
    To design and implement ad hoc financial crime training to relevant BUs in line with the Absa Policy requirements.

    Annual High-Risk Reviews

    Ensure the relevant BUs understand the standard required to be performed, including the record retention requirements for Annual High-Risk Reviews.
    Provide training to users on the standard compiled.
    Track progress and completion of Annual High-Risk Reviews.
    Conduct reviews on the High-Risk Reviews that have been performed.
    Ensure the maintenance of the High-Risk database and provide reports as and when these are required.
    Escalate to the Manager: Financial Crime BUSINESS, any missed deadlines in this regard.

    Politically Exposed Persons

    Ensure PEP register is complete and maintained by relevant BUs.
    Provide advice on the PEP review standard to be used.
    Assist in providing training to users on the standard compiled.
    Conduct reviews on the PEP Reviews that have been performed.

    Financial Crime Reporting

    Test that relevant BUs maintain records relating to Dispensations, Waivers, Exceptions and Breaches log.
    Compile the monthly KRI reports relating to BUSINESS.
    Provide relevant, accurate and updated information on request or in terms of agreed timelines to be included in various stakeholder reports such as CRC, Combined Assurance, Exco.

    Accountability: Stakeholder management

    Build and maintain meaningful relationships the BUSINESS BUs with the aim of 3 understanding their business needs.
    Ensure that updates/review/testing reports are discussed and submitted timeously to the relevant COO.
    Apply consistent Financial Crime standards across BUSINESS.

    Accountability: Policies and Procedures

    Facilitate and embed policies, processes, and business requirements to ensure that risk is sufficiently mitigated in BUSINESS.
    Act as point of reference for regulatory queries and breach, dispensation, and waiver requests.

    Professional qualifications required:

    Proven technical expertise in the field of Financial Crime and, ideally ABC.
    Subject-matter expertise on the UK Bribery Act and US Foreign Corrupt Practices Act (FCPA).
    8+ years working in Financial Services firm (or another highly regulated, complex, multi-national corporation) in a Compliance, Advisory, Risk or other control function.
    CPA-K/ACCA
    Certificate in Anti-Money Laundering Specialist (CAMS) / AML
    Professional memberships applicable to the area of expertise i.e. ACAMS

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Senior Relationship Manager

    Senior Relationship Manager

    Job Summary
    To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise.
    Overall job purpose
    The primary objective is to maximize sustainable Economic Profit derived from a portfolio of top tier Global Corporate Customers via effective Business Development & Risk Management at an individual and team level.
    Key accountabilities
    Customer Sales and service: -65%

    Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.
    Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.
    Formulate business development strategies and objectives to meet changing market needs.
    Monitor the level of complaints and quality of handling of those complaints.
    Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.
    Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.
    Keep customers advised on the expected ‘delivery date’ for product/credit applications.
    Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.
    Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.

    Credit and Operational Risk Management : 25%

    Primary responsibility for the control and management of credit risk within own portfolio of Corporate customers.
    To maximise economic profit on own customer portfolio and team bases.
    Manage own performance against key financials (risk – adjusted contribution) sales, service and operational targets.
    To ensure service delivery and support functions provided customer-oriented service within the stipulated service level agreements.
    Develop and implement customer relationship plans for all customers.
    Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.
    Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.

    Developing yourself and others: 10%

    Being receptive to feedback and constantly striving to develop new skills and knowledge.
    Work to enhance the capability of the organisation by getting the best out of people.
    Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure cleaning and development are accommodated.
    Support the implementation of the AML program amongst the CIB Team and the wider Bank.

    Required Performance Imperatives                                      
    Financials:

    Responsible for directly meeting the business annual revenues, volumes, customer acquisitions, and cross-sell opportunities for the portfolio.
    Responsible for the marketing initiatives, assessment and maintenance of transactions/relationships falling within portfolio.
    Acquisition of new business – new to bank

    Customer:

    To develop and build relationships with key customers (both internal and external) at various levels within the customer organization.
    Manage organizational complexities to create a “win-win” situation for the Customer and Absa.  Continue to focus on creating operational dependency with their front/bank-end processes with Absa’s front/back-end processes. 
    To seek and solicit customer views on the customer satisfaction survey and to maintain these at satisfactory levels. 

    Target Market:

    To continuously develop and enhance the business focus and target market of the key areas of the business in this sector. 
    To maintain a momentum of calling on existing and prospect customers for the bank. 
    To develop an understanding of areas of business that requires credit focus and maintaining the understanding of industry dynamics of these sectors with a view of keeping cost of credit low

    Controls and Compliance:

    To ensure that the overall success of the Credits, in terms of ongoing line reviews and audit.  In addition, to ensure that the client portfolio is in line with the expectation of the bank’s AML and KYC policies.

    Communications:

    To ensure effective communications sent to customers on a regular basis to position Absa as a constant force in the provision of banking services to clients.

    Role/Person specification
    Education and experience required

    University, college degree or other relevant
    (5) years (Technical/Managerial) experience

    Technical experience

    Experience in understanding the business dynamics especially pertaining to the awareness of global corporate client requirements. (3-5 years)
    Experience in managing global corporate client of varied products needs and complexities including Corporate & Project Finance in addition to TB and Markets product set.
    Understand how the various areas of the Bank are positioned to meet the challenges of global corporate client .

    Knowledge and skills:  

    Advanced knowledge of Banking
    Basic knowledge on Bank’s lending criteria in the Business and Personal sectors

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Universal Banker – Various Locations

    Universal Banker – Various Locations

    Job Summary
    To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.
    Key Accountabilities (Duties & Responsibilities)
    Business Growth: Time split 60%

    Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
    Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
    Manage portfolio risks in line with banks’ portfolio appetite.
    Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize cross-selling and better customer profiling opportunities.
    In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
    Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.
    Contribute to the development of branch sales strategy.
    Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
    Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
    Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
    Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
    Continuously monitor own performance against targets agreed on, on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
    Operationalize campaigns as required with the Branch Manager and the business.
    Ensure excellent customer experience at all times
    Drive business targets through strict TAT observance and high-level service delivery standards.
    Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
    Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
    Accounts re-streaming should be carried out in line with the Banks policy.
    Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank’s overall strategy- Growth, Transformation, and Returns.

    Internal Controls & Risk Management: Time split 10%

    Ensure that Absa bank¡¦s policies and procedures are adhered to at all times when handling different products.
    Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
    Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
    Manage costs within your area of operation.
    Effectively carry out branch snap checks as assigned by the assistant branch manager.
    Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
    Accurate customer information is captured in the core banking system.

    Customer Experience: Time split 20%

    Ensure excellent customer experience is maintained at all times.
    Ensure set TAT in account onboarding and loan processing is achieved at all times.
    Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
    Ensure customer data is up to date at all times
    Ensure branch NPS scores are maintained as per the set standards
    In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
    Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

    Capacity Building & People Management: Time split 10%

    In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
    Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
    Determine and manage Training Needs Analysis and own succession planning.
    Manage your own leave by working closely with your Line Manager

    Work Cycle and Impact:

    Submission of daily performance reports to the branch manager.
    Review of unfunded accounts within the portfolio.
    Review and recovery of delinquency accounts.

    Ideal Job Competencies
    Technical Competencies

    Technology Skills: Knowledge of computerized banking applications and spreadsheets
    Conceptual and analytical skills: Ability to quickly grasp and understand systems and keen on details
    Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
    Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA etc
    Basic Credit Skills: Good knowledge of personal and business credit underwriting and portfolio management
    Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation
    Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks’ products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

    Behavioral and Cognitive Competencies

    Results and achievements oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes
    Leadership and Management Skills: Ability to strive for growth through performance, nurture and grow talent for self. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture
    Communication & Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with others. Effectively communicate with and manage customer expectations (Internal/external), and other stakeholders who impact performance.
    Negotiation & Selling Skills: Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake
    Human Resource Management Skills: Basic leadership skills, team building, and ability to train, develop, lead and work with highly motivated teams
    Personal Ethics; Must be honest, fair, just but firm with self, and of high integrity
    Relationship Management: Managing client relationships so as to ensure excellent customer experience leading to value added to the customer and increase in the Banks share of wallet
    Conscious of banks reputation: Protect and enhance the bank’s reputation

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Store Assistant

    Store Assistant

    Job Overview
    We are seeking a dependable and customer-focused Store Assistant to join our team. The ideal candidate will have a positive attitude, excellent communication skills, and a willingness to learn. As a Store Assistant, you will be responsible for providing exceptional customer service, maintaining a clean and organized store, and assisting customers with their purchases.
    Indicators of Good Performance of the Job.

    A tracking and monitoring system for all supplies is put in place and updated, off-spec performance is identified and remedial action is taken promptly.
    Issuing of products planned and coordinated to ensure efficient handling.
    Handling instructions complied with fully.
    Proper documentation of Goods dispatched/received from site.
    Safety and health standards are set and maintained.
    In-store product losses/damages kept at a minimum.

    Key Duties

    Receive goods, stack as per the recommended store layout, and update the computer system with all stock movement.
    Maintain good housekeeping and proper stacking methods that facilitate easy retrieval within the stores and ensure that safety and environmental standards are maintained at all times.
    Initiate and manage projects/site requisition forms and ensure these are accurate and up-to-date.
    Responsible for stock turnover, maintaining FIFO, and highlighting stock/low stock situations for action by the Stores Manager.
    Ensure that the stores carry the right quantities of the full range of products, and monitor product movements to avoid dead stock.
    Identify obsolete and slow-moving stock items and draw management’s attention to them.
    Ensure the safety/security of the stores/goods.
    Take part in monthly, quarterly, and annual stocktaking and respond to queries on variances.
    Maintain accurate and comprehensive records.
    Responsible for good housekeeping within the store.

    Qualifications

    Business Administration or a relevant degree from a recognized university.
    Procurement and Supply Management Diploma or Degree from a recognized institution.
    2-5 years experience in purchasing and store management.
    Knowledge of the SAGE system will be an added advantage.

    Competencies

    Strong analytical and statistical skills.
    Excellent verbal and written communication.
    Communication and interpersonal skills.
    Ability to work under minimum supervision.
    Honest, diligent, and trustworthy.
    Attention to detail.
    Ability/Willingness to take Instructions.
    Storekeeping skills.
    Record-keeping skills.
    Stock Management skills.
    Report writing skills.

    Apply via :

    classic-mouldings.com

  • Forensic Investigations Manager

    Forensic Investigations Manager

    The Forensics Investigations Manager is a member of the Forensics & Security country unit providing independent investigative services to the country business at country level as requested. Forensic Investigations is responsible for investigating fraud, Whistle Blowing, Anti-Bribery and Anti-Corruption, Sanctions, Anti-Money Laundering, and all other matters referred for investigation by all Absa’ entities.

    To undertake professional investigations into suspicions of fraudulent and criminal activities, and any activities as reported by stakeholders, providing an independent report for management to assist the disciplinary process, control enhancement and represent the bank in any related police and court proceedings.
    Liaising and working with law enforcement agencies, professional and commercial organisations in this field of expertise.

    Developing training and fraud awareness courses, workshops, brochures and material to alert employees as to the Bank’s policy on fraud, on how to detect, investigate and report on fraud.
    Key Accountabilities Conducting Investigations (80%)

    To investigate cases of criminal, fraudulent and security related incidents, examining appropriate records and documentation, interviewing all relevant parties internally and externally and reporting findings to management.
    Assist the business in confirmation of identification documents used in applications.
    To produce witness statements and submit case papers to the enforcement agencies to pursue prosecutions against perpetrators.
    To assist in the bonding of witnesses which involves, taking through the witnesses through the court process/statements
    To attend court in criminal cases where suspects have been arraigned before court.
    To attend court in civil cases where the bank has sued for recoveries and or sued by customers.
    Conducting research through the internet, newspapers, and fraud journals on emerging fraud trends in the industry.
    Attend to Warrants to investigate accounts served on the bank from law enforcement agencies
    Maintaining effective liaison with enforcement agencies and external fraud investigators within the industry.
    Liaise with other fraud teams within the industry to collate and share intelligence as appropriate.
    Conduct merchant visits at the request of the acquiring team or pursuant to investigations.
    Assist the business outlets in responding to queries which are fraud related
    Attend to requests from foreign embassies/missions on verification of bank documents.
    Assist in Audit programs that may be performed in the department.
    Assist in staff pre-employment screening process.
    Support business in disciplinary hearings.

    Case Management (10%)

    To maintain case files and central investigations database to operational standards.
    To attend progress meetings with investigation teams/management
    Develop own skills from training and work experience.
    Participate in production of weekly, Monthly, and ad hoc MIs as appropriate.
    Ensure credible information is provided for MIs produced by Forensic Investigations and Recoveries.
    Support the Fraud Management Team in the Fraud Awareness Campaigns

    Operational Requirements

    Inform management of any system, tool or equipment that is not available to perform daily task.
    Ensure that strict access control to Forensic premises and documents is exercised and ensure adherence to the Clean Desk Policy.
    Participate in and contribute to required office / stakeholder meetings.

    Recoveries (10%)

    Ensure that lawful processes are followed to recover fraud losses.
    The following tools should be employed to make recoveries:
    Acknowledgment of Debt
    Indemnities are served to other banks
    Application of compensation at court
    Assist in asset tracing.

    Education And Experience Required

    First degree in Law / Accounting; Diploma in Forensics Investigations/Criminology or equivalent or 5 years’ experience in an established investigations practice
    3 years of relevant work experience.

    Knowledge & Skills: (Maximum of 6)

    Understanding criminal law.
    Relationship management and networking.
    Strong analytical skills and attention to detail
    Working knowledge of risk management disciplines and processes. Ability to work under pressure.
    Report writing and communication skills – verbal and written.

    Competencies: (Maximum of 8 competencies)

    Deciding and initiating action
    Learning and researching
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating
    Planning and organizing

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Data Privacy Specialist

    Data Privacy Specialist

    Job Summary
    To provide specialist advise and support in the analysis, development, organisation, and maintenance of data quality, through the execution of predefined objectives as per agreed (SOPs).
    Job Purpose
    The job holder will be a member of Absa bank Kenya Information Risk Management & Data Privacy Team responsible for implementing the information risk and Data Privacy/Protection programs in Absa bank Kenya. The primary function of the role is to ensure information/Data is protected effectively and consistently with its criticality. Also ensuring that Audit, Regulatory and Governance requirements are realized in the Bank.
    Main accountabilities
    Work with the Absa Kenya IRM team to build an implementation method for the IRM & Data Privacy policies

    Based on the Group design, the method will become the model for implementation across  ARO, to ensure:
    Consistency of approach and interpretation where necessary
    Clear controls on exceptions where requested
    Businesses have clear communications channels for feedback and queries

    Data Privacy Standards Implementation

    Consistent implementation of DP policy, data Standards and Procedures across the businesses.
    Maintain /Report Monthly Risk indicators
    Communications  to  emphasize the importance of Data Privacy
    Implement Absa operating framework for the management and control of  Data Privacy in BAU
    Training and awareness, materials, from general awareness to subject matter experts.
    Publication of guidance on data privacy best practice.
    Data Privacy program Implementation
    Breach escalation.
    Implement and tracking of Data Privacy Training
    Provide Data Protection champions.
    Compilation  and consolidation of Country DP risk profile
    Participating in new projects and products to check data privacy requirements
    Implementation of Logical  Access Management Requirements
    Ensure PIAs are completed for new implementations, changes, projects and new products
    Review PIAs submitted by projects and product teams
    Review of submitted Data Privacy Related Dispensations, waivers and breaches
    Review and maintain a tracker on Data Privacy Related Dispensations, waivers and breaches
    Track country DP requirements implementation in respect of:
    Privacy notices roll out
    Personal Data lifecycle management (collection/creation, use/reuse, processing, storage/archiving & destruction)
    Personal data transfers & Further processing of personal data
    Direct marketing customer consent management
    Privacy related complaints.
    Data/Information security & safeguards.
    Incident Management
    Implementation of completeness and validation controls in systems
    Implementation of required privacy controls within the system/processes/products in line with the PIAs prior to go-live
    Remediation of Data Quality issues/gaps affecting Data Privacy/Protection
    Implementation of approved Data Privacy Retention Schedule
    Execution of Data Subject processes

    Records Management

    Monitor and report on Key Risk Indicators
    Guide the business in classification and categorization of records that contain personal Information
    Be a point of contact and give guidance to the business on Retention of Personal Information.
    Publication of guidance on privacy retention schedule

    Data Leakage Protection

    Ensure the raised Data Leakage alerts that relates to Data Privacy are closed within SLA
    Give advice and guidance to other staff on how to secure and handle Personal Information

    Controls & Risk Assessment                                      

    Carry out Data Privacy reviews in sampled business units
    Facilitate the remediation and closure of all the issues picked regarding information
    Provide the information to create a threat profile.
    Clear controls on exceptions where requested
     Ensure the Businesses have clear communications channels for feedback and queries
    Publication of guidance on IRM best practice.

    Issues and incident Management:

    Log and follow to closure the incidences reported within the business
    Report and escalate the incidences identified as per the DPIMS
    Maintain a data base of remediation issues identified and actions agreed, to ensure consistency of approach and common themes for reporting to ARO IRM team
    Identify remediation activity and agree action plans
    Consistency of approach and interpretation where necessary          
    Ensure the implementation of and the monitoring of the Data Privacy Incident Management Standard within the Business
    Develop an implementation schedule for Business Units where required

    Third Party Management

    Perform due diligence on all new 3rd Parties to ensure a duty of care is provided for data and information assets. 
    Ensure risk is mitigated in accordance with policy and governance, and that regular reviews of risk are provided.
    Track Third party supplier obligations  compliance on Data Privacy
    Review third party contracts for inclusion of DP requirements/schedules.
    Assess possibility of processing without transfer of personal data
    Ensure required exceptions to Binding Corporate  Rules are considered and relevant BCR put in place
    Ensure embedment of Privacy notices

    Policy, Audit & Regulatory translation

    Working with Information Risk Team, understand and enable group policy whilst ensuring local requirements are catered for. 
    Monitor compliance of policy and standards and drive the closure of gaps.
    Communicate risk based policies and minimum standards and escalate approval of exceptions.  
    Use risk management principles to safeguard Data Privacy, and the confidentiality, integrity and availability of information in accordance with the bank’s operating model and risk appetite.
    Be a custodian of Information Management in your locality

    Project  implementation in Kenya:
    Work with line managers and local project teams to:

    Train them in the implementation methodology and their understanding of  Data Privacy policies
    Adapt the methodology to fit the operating model of the local businesses
    Manage their queries – researched and answered promptly, and recorded on a data base
    Monitor their implementation v. plan, sample their deliverables, and challenge as appropriate
    Influence (but not run) new projects and provide steering to fix crucial Data Privacy Issues.
    Ensure that new projects follow the laid down process and Framework. 
    Apply consistent Privacy risk indicators to all projects and identify those with high risk.

    Collaborate with business units:
    To ensure that:

    Each business adopts a consistent approach to policy implementation where necessary
    Their queries are managed  – researched and answered promptly
    Each business submits a monthly progress report in an agreed format, and to an agreed standard of detail.

    Training and Development

    Ensure that the mandatory Awareness Training program that promotes and embeds a risk and security awareness culture within the business is carried out in each business unit
    Develop training and awareness, materials, from general awareness to subject matter experts
    Ensure each business unit has appointed information Risk Management Champion
    Train the IRM champions on a yearly basis on Privacy Requirements.
    Ensure that New Joiners induction training includes Information Risk awareness.
    Monitoring of LMS  training
    Conduct awareness as requested by units

    Technical skills / Competencies
    Education and Experience Required:

    A degree from a reputable learning institution.
    Professionally Certified (e.g. in CRISC, CISM, CISA) or CISSP or similar certification.
    Accredited in Information Management/Information Sciences of 5 years in Financial Services or related industry.
    4 years experience, preferably in IT Security and Risk management related role.
    Experience fulfilling a consulting role.
    Proven relationship with executive management and communication skills.
    Extensive Microsoft office skills (Word, Excel, PowerPoint, etc.)
    Reasonable understanding of the principles, practices, and techniques related to Information Risk Management.
    Knowledge and understanding of the implications, to Absa, of the laws and regulations associated with Payment Card Industry, Data Security Services (PCI, DSS).
    Knowledge of wider aspects of risk control, operations and processes.
    Detailed understanding of the Risk assessment processes.
    Experience of a consultancy working style (i.e. used to working collaboratively across the business – essential for undertaking the assessment roles)

    Competencies:

    Information Management
    Experience of developing IRM Standards – Basic
    Quality Focus – Competent
    Implementation Management  – Competent
    Influencing – Competent
    Information Security – Expert
    Understanding of compliance requirements relating to records retention – Competent
    Experience of developing communication and training strategies – Competent
    Understanding of records management technologies – Competent
    Planning and organization – Competent
    Problem solving – Competent
    Detailed understanding of the principles, practices, and techniques related to Information Risk Management.
    Technical Security background and experience of working on application developments
    A good understanding of the issues faced with outsourcing to external vendors and experience of conducting vendor assessments.
    Ability to influence senior management in relation to important Risk decisions.
    Proven leadership, relationship management and communication skills

    Knowledge, Expertise and Experience

    Have core information risk management, confidence and a willingness to deliver.
    Good communication skills.
    Highly motivated and able to coordinate multiple activities across various disciplines.
    Experience of working in a financial organization would be beneficial.
    Awareness of operational risk disciplines, key risk indicators relevant to information risk and a business-focused approach to controls is also beneficial.  However deep technical knowledge in any one discipline is not a requirement for this role.
    It is essential that the candidate has a resilient, flexible approach to work, as a pre-requisite for working effectively as part of Absa Information Management team.
    He or she must be prepared to turn their hand to support other requirements if needed, while ensuring that the core IRM responsibilities are maintained.
    A proactive and hands-on approach is essential to demonstrate that the value that this role and function can add to our organization.

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Claims Officer – Medical

    Claims Officer – Medical

    Job Summary
    To support the Head of Medical Claims in the Medical Department by providing operational support in the Medical Department processes. To process and settle insurance claims in a fast, fair and courteous manner to ensure customer satisfaction, company profitability and good corporate image
    Job Description
    Claims vetting and approval (90%)

    Receiving and registering incoming claims.
    Claims adjudication.
    Analyzing all patients claims (In terms of completeness and validity) and processing them for payment.
    Examining and confirming member benefits, entitlements and exclusions.
    Preparing member statements (on request) for clients regarding their policy benefit utilization status.
    Preparing payment remittances and credit notes where applicable.
    Liaising with providers on claims queries .
    Prepare management reports.

    Customer service, provider negotiations and reconciliation (10%)

     Handling customer queries (walk-in, phone & e-mail) in regards to claims and payments
    Assist in reconciliation and attending reconciliation meetings with the providers

    Bachelor’s Degree

    Bachelor’s Degree – Actuarial Science

    Work Experience

    1-3 years

    Apply via :

    absa.wd3.myworkdayjobs.com