Jobs Kenya

Company Founded: Founded in 1991

  • IT Technical Assistant

    IT Technical Assistant

    JOB SUMMARY
    An institute whose headquarters are within the Nairobi CBD has branches across Kenya; mainly in Mombasa, Buruburu and Nakuru. It has its clients varying from students to corporates and is in urgent need of a technical assistant in the IT department.
    RESPONSIBILITIES

    Timely installation of software in end user training classroom computers.
    Maintaining an up-to-date Machine problem and solution log.
    Keeping inventory for all computer hardware and software installed
    Trouble-shooting and fixing software and hardware problems
    Ensure safety of users and neatness of the rooms by strapping cables in machine rooms
    Carrying out preventive maintenance and updating records.
    Any other task assigned.

     JOB REQUIREMENTS

    Diploma in Information science or any IT related courses.
    Previous experience as an IT Technical assistant.
    Good Communication skills
    Team –work

    Interested and qualified candidates should forward their CV to: IAT-HR@iat.ac.ke using the position as subject of email.

    Apply via :

    IAT-HR@iat.ac.ke

  • La Riba Universal Banker -Various locations Head of Corporate Sales – Markets Core Banking Specialist

    La Riba Universal Banker -Various locations Head of Corporate Sales – Markets Core Banking Specialist

    Job Summary
    To provide excellent customer experience, and deliver exceptional Islamic Banking business growth in Branch Network and profitability. To observe compliance & control requirements, keeping a high level of bank standards.
    Job Description
    Main accountabilities and approximate time split.
    Business Growth: Time Split – 60%     

    Understand and implement Islamic Banking business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
    Have a clear understanding of all Retail and Business Banking Islamic Banking products that could satisfy customer needs.
    Manage portfolio risks in line with banks’ portfolio appetite.
    Collaborate in the development and implementation of Islamic Banking sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
    In conjunction with the branch manager, Industry heads, and products, conduct product review and development through constant feedback from the market.
    Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
    Contribute to the development of Islamic Banking branch sales strategy.
    Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
    Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets. Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
    Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
    Continuously monitor own performance against targets agreed on on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
    Operationalize campaigns as required with the Branch Manager and the business.
    Ensure excellent customer experience at all times
    Drive business targets through strict TAT observance and high-level service delivery standards.
    Should not advise an existing customer to open a similar account in their respective branches with a view of moving funds between the accounts.
    Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
    Accounts re-streaming should be carried out in line with the Banks policy.
    Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank’s overall strategy- Growth, Transformation, and Returns.

    Internal Controls & Risk Management: Time split -10%

    Ensure that Absa bank’s policies and procedures are adhered to at all times when handling different products.
    Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
    Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
    Manage costs within your area of operation.
    Effectively carry out branch snap checks as assigned by the assistant branch manager.
    Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
    Accurate customer information is captured in the core banking system.

    Customer Experience: Time split- 20%

    Ensure excellent customer experience is maintained at all times.
    Ensure set TAT in account onboarding and loan processing is achieved at all times.
    Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
    Ensure customer data is up to date at all times
    Ensure branch NPS scores are maintained as per the set standards
    In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
    Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

    Capacity Building & People Management: Time Split -10%

    In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
    Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
    Determine and manage Training Needs Analysis and own succession planning.
    Manage your own leave by working closely with your Line Manager

    Ideal Job Competencies
    Technical Competencies

    Technology Skills: Knowledge of computerized banking applications and spreadsheets
    Conceptual and analytical skills: Ability to quickly grasp and understand systems and keen on details
    Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
    Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA etc
    Basic Credit Skills: Good knowledge of personal and business credit underwriting and portfolio management
    Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation
    Shariah-compliant product knowledge: Well-rounded knowledge of Shariah products, Islamic Banking contracts. Operations and processed and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

    Behavioral and Cognitive Competencies

    Results and achievements oriented; Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes
    Leadership and Management Skills: Ability to strive for growth through performance, nurture and grow talent for self. Capability to mentor and manage changes. Self-empowerment enables the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture
    Communication & Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with others. Effectively communicate with and manage customer expectations (Internal/external), and other stakeholders who impact on performance.
    Negotiation & Selling Skills: Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake
    Human Resource Management Skills: Basic leadership skills, team building, and ability to train, develop, lead and work with highly motivated teams
    Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity
    Relationship Management: Managing client relationships so as to ensure excellent customer experience leading to value added to the customer and increase in the Banks share of wallet
    Conscious of banks’ reputation: Protect and enhance the banks’ reputation

    Closing: 31, March, 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • National Team Coordinator – Programmes and Advocacy

    National Team Coordinator – Programmes and Advocacy

    General Responsibilities:

    The National Team Coordinator Programmes and Advocacy is responsible for the overall planning, coordination, oversight and implementation of an array of projects, with the goal that all programmes deliver the desirable outcome to DSW Kenya.
    She or He ensures successful implementation of projects by managing, coordinating and overseeing delivery teams and reporting as well as carrying out important operational duties.
    She or He must be an excellent leader, with experience in managing staff of different disciplines to produce results in a timely manner, and to deploy efficient strategies and tactics.

    Specific Responsibilities:

    In close collaboration with the National Department Manager Programmes and Projects, lead in the provision of Technical Assistance for implementing teams and support capacity development initiatives and training of youth and implementing partners.
    Oversee overall management of project annual work-plans and budgets; support the preparation and submission of timely and quality reports and ensure compliance with contractual requirements
    Support programme staff in forging and strengthening strategic networks and linkages with key actors including decision makers, existing advocacy networks within the programme areas and link advocacy efforts with national policy agendas.
    Ensure programme quality by undertaking periodic visits to project areas to backstop challenges, participate in periodic project reviews and reflections and ensure project implementation is on course.
    In collaboration with the National Team Coordinator, Research and Evaluation, support evidence generation and documentation of good practises for lesson learning and knowledge sharing.
    Maintain positive relationships between DSW Kenya and it’s donors, in collaboration with the National Department Manager programmes & projects and National Team Coordinator for Business Development.
    Represent DSW in stakeholder forums in the region and in the counties of project implementation.
    Collaboration closely with relevant support departments to ensure seamless processes such as procurement, reimbursements.
    Support the resource mobilisation efforts to ensure continued resourcing of DSW Programmes.
    Responsible for project team management and human resource coordination in collaboration with the National Department Manager.
    Any other duties assigned by the supervisor.

    Requirements and Experience

    Masters’ degree in Social Sciences.
    Relevant training in Project Management, participatory methodologies and related fields an added advantage.
    Good understanding of adolescent and youth development, gender equality and women empowerment and Sexuality and Reproductive Health and Rights (SRHR) programming.
    Good networking and capacity building skills, good oral and written communication skills.
    Must have prior working experience of not less than 5 years in a similar position preferably in an NGO setting.
    Hands on project management experience and reporting for international donors.
    Excellent skills in capacity building of adolescents, youth and women in low resource settings, oral and written communication, as well as networking, collaboration and partnerships maintenance.
    Proficiency in computer use, including but not limited to Microsoft Office and internet-based platforms
    Ability to inspire team members, and also to work independently.
    Ability to work with and understand the youth while maintaining professionalism
    High level of personal integrity

    If interested, please send your application (CV and motivation letter stating the expected salary with the reference “National Team Coordinator – Programmes and Advocacy” clearly indicated in the email subject line to: vacancies@dswkenya.orgDeadline for application: April 7, 2023

    Apply via :

    vacancies@dswkenya.org

  • Ass Product Manager -Card Issuing Business Development Manager – Asset Finance

    Ass Product Manager -Card Issuing Business Development Manager – Asset Finance

    Job Summary

    Responsible for card revenue growth and optimization spend stimulation activation and Portfolio optimization and management of key revenue lines, customer line management, customer loyalty & strategic partnership to drive spend.
    Product development and innovation to drive new revenue streams and sustainable profitable portfolio
    The role supports Pricing strategy, channel optimization, driving innovation and CX activities to scale growth in transactions, marketing strategies to maximize card usage, balance, Income optimization through upgrades, and maximizing product holding.
    Cx initiative and process re-engineering to drive card relationship stickiness, retention strategy, customer user experience, and engagement.
    Driving innovation and strategic ecosystem partnerships with Retailers, Fintechs, payment processors, Schemes, and mobile operators to drive growth.

    Job Description
    Main Accountabilities and approximate time split
     Card Portfolio Management (40%)

    Develop and implement Portfolio intervention frameworks including Early Engagement and Continuous Customer Engagement strategies throughout the customer life cycle through data-led and data analysis to harness opportunities for growth.
    Manage product, pricing, and channel strategy for usage-building products
    Enhance customer communication across the customer Lifecycle through the introduction of trigger-based emails and SMS communication. Track customer experience across the value chain
    Institute key product optimization initiatives to drive revenue growth such as system-driven changes to product parameters. Conduct regular portfolio performance analysis across the cardholder base including initiating CLM proposals, tracking P&L variances, identifying revenue and cost opportunities
    Monitor key value drivers for the business (usage rates, channels rates, attrition rates. carding rates)
    Formulate and implement key initiatives to ensure that the value drivers track as per plan ensuring strong revenue performance
    Launch successful ATL & BTL campaigns to drive card spending & loyalty at a portfolio level.
    Drive segmental spend campaigns for various customer segments across the portfolio including dormancy management
    Implement key system enhancements to improve the debit cards authorization strategy

    Innovation and Strategic partnerships (40%)

    Drive innovation and initiatives that support opening new opportunities for transactional migration from cash to card through Mobile application propositions, and API integration with third-partner payment application providers.
    Programs with the partnership to enhance the product CVP position debit cards as a preferred payment option from cash.
    Loyalty programs and incentives to create product and transaction stickiness.
    Build strategic partnerships to spur growth with i.e retailers, Schemes, Fintechs, MNOs, etc within the debit card portfolio.

    Service Management & Improvement (10%)

    Drive initiatives to identify and address the root causes of debit card complaints
    Drive and implement initiatives to reduce the TAT for complaints
    Support the Head of Card Issuing to ensure that monitoring tools developed are applied and effectiveness of training and other ‘people development’ activities are properly monitored.
    Monitoring of card authorization levels and fraud risk management
    Stock management of all debit card products

    Governance, Control, and Risk (10%)
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Ensure compliance with Bank controls, policy, service standards, and procedures as laid down by the bank
    Ensure all mandatory training is completed to the deadline and understood within given timescales.
    All risk events (incidents) or control failures to be escalated, investigated, reported, and fixed at the root cause to prevent reoccurrence
    Successful independent conformance assurance (e.g .RCA, AIA, Regulatory Compliance, PwC)

    Technical Skills/Competencies

    Excellent numerical and data analytical skills
    Stakeholder engagement and negotiation skills
    Self-driven and result oriented
    Excellent communication skills
    Good analytical and interpretation skills
    Interpersonal skills
    Time management skills
    Team working ability
    Presentation skills
    Organizational and planning skills
    Customer service & people-oriented skills

    Knowledge and Expertise
    Essential

    Knowledge of card products & services
    2 years of working knowledge and practical skills in a customer service environment

    Preferred

    Knowledge of card products
    Knowledge of the card industry is an added advantage
    Knowledge of MI tools required for Portfolio interventions

    Experience, qualifications, and other requirements specific to the role
    Essential

    Satisfies the FSA criteria for an approved person, both initially and ongoing
    Proven success rate in negotiation in a corporate environment
    The role holder must have gained first-hand experience with customers & people skills
    The proven ability to excel in a culture of high achievement
    Proven personal experience in achieving outstanding targets
    Proven personal experience in managing customer situations within a complex decision

    Preferred

    Knowledge of the Card industry would be an advantage but not essential

    Additional details of exceptional aspects of the demands of the role.

    There is a need for flexibility and to be able to work to challenging deadlines when they arise

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Logistics Officer

    Logistics Officer

    Procurement

    Take the lead in managing procurement for SIF office in Nairobi.
    Comply, respect and abide by the SIF Procurement procedures & Donor Procurement guidelines under the supervision of the Logistics Coordinator.
    Maintain proper archiving of procurement files ensuring their completeness in both hard copies and soft copies.
    Prepare and ensure that purchasing requests (IOF’s) and other purchasing documents are filled properly according to SIF threshold
    Collect quotations from suppliers
    Draft contracts, framework agreement and share to the Logistics Coordinator.
    Participate in the elaboration of a price list that is updated regularly.
    Update the supplier list regularly
    Prepare and Consolidate the Logistics monthly report (MLR) of Nairobi base (fleet, stock follow-up, inventory List, equipment list, contract follow-up, etc.)
    Liaise with Admin Department on all procurement and payment activities.
    Follow the validation process in Nairobi office

    Objective 2: Stock Management

    Manage periodical inventories of the Stock and equipment’s
    Ensure the correct storage and management of stock with the right documentation
    Verify that all items ordered are received and inform the carrier / supplier/ shipper/ consignor if there are any missing or damaged items.
    Manage assets/furniture and other equipment
    Update the Equipment List for each new assets according to SIF procedures
    Keep the stock items tidy and well-ordered at all times.
    Handle stock in and out, including unpacking, putting-away, picking, packing, labelling and dispatching assets/furniture/stock.
    Prepare Goods Received Notes (GRNs).
    Edit Donation/Destruction/Sale Certificates as guided by the Logistics Coordinator

    Objective 3: Fleet Management

    Manage Nairobi vehicles and drivers in coordination with the Logistics Coordinator.
    Communicate with program and support team regarding vehicle movement schedules
    Coordinate all flight / Hotel bookings and organize pick up and drop arrangements
    Ensure that vehicles are very well maintained
    Ensure that all vehicles must have first aid kits, fire extinguisher, spare tires and an emergency kit.
    Ensure that all drivers maintain the daily log sheets signed at all times of movement

    Objective 4: Reporting

    Participate in the review and consolidation of the monthly logistics report
    Participate in the procurement plan update in PMP report
    Provides regular detailed reports on all logistics operations of the base to the Logistics Coordinator.
    Report any challenges/issues that may occur within the department

    Objective : Others

    Attend to any other logistical or program duties as deemed necessary by Logistics Coordinator.
    Make regular field visits to give support to bases

    Objective 1: Procurement

    Take the lead in managing procurement for SIF office in Nairobi.
    Comply, respect and abide by the SIF Procurement procedures & Donor Procurement guidelines under the supervision of the Logistics Coordinator.
    Maintain proper archiving of procurement files ensuring their completeness in both hard copies and soft copies.
    Prepare and ensure that purchasing requests (IOF’s) and other purchasing documents are filled properly according to SIF threshold
    Collect quotations from suppliers
    Draft contracts, framework agreement and share to the Logistics Coordinator.
    Participate in the elaboration of a price list that is updated regularly.
    Update the supplier list regularly
    Prepare and Consolidate the Logistics monthly report (MLR) of Nairobi base (fleet, stock follow-up, inventory List, equipment list, contract follow-up, etc.)
    Liaise with Admin Department on all procurement and payment activities.
    Follow the validation process in Nairobi office

    Objective 2: Stock Management

    Manage periodical inventories of the Stock and equipment’s
    Ensure the correct storage and management of stock with the right documentation
    Verify that all items ordered are received and inform the carrier / supplier/ shipper/ consignor if there are any missing or damaged items.
    Manage assets/furniture and other equipment
    Update the Equipment List for each new assets according to SIF procedures
    Keep the stock items tidy and well-ordered at all times.
    Handle stock in and out, including unpacking, putting-away, picking, packing, labelling and dispatching assets/furniture/stock.
    Prepare Goods Received Notes (GRNs).
    Edit Donation/Destruction/Sale Certificates as guided by the Logistics Coordinator

    Objective 3: Fleet Management

    Manage Nairobi vehicles and drivers in coordination with the Logistics Coordinator.
    Communicate with program and support team regarding vehicle movement schedules
    Coordinate all flight / Hotel bookings and organize pick up and drop arrangements
    Ensure that vehicles are very well maintained
    Ensure that all vehicles must have first aid kits, fire extinguisher, spare tires and an emergency kit.
    Ensure that all drivers maintain the daily log sheets signed at all times of movement

    Objective 4: Reporting

    Participate in the review and consolidation of the monthly logistics report
    Participate in the procurement plan update in PMP report
    Provides regular detailed reports on all logistics operations of the base to the Logistics Coordinator.
    Report any challenges/issues that may occur within the department

    Objective : Others

    Attend to any other logistical or program duties as deemed necessary by Logistics Coordinator.
    Make regular field visits to give support to bases

    Please submit your application to apply.ken@secours-islamique.org – Cover letter and CV with 3 professional referencesin one document saved in PDF format**.**The position title (Logistics Officer) should be indicated on the subject line. The deadline for application is on March 24th, 2023 and applications will be reviewed on a rolling basis. SIF is an equal opportunity employer, and females are encouraged to apply. Only short listed candidates will be contacted.

    Apply via :

    apply.ken@secours-islamique.org

  • Relationship Manager – Commercial Banking Data Led Engagement and Sales Agent DevOps Engineer

    Relationship Manager – Commercial Banking Data Led Engagement and Sales Agent DevOps Engineer

    Job Summary

    To manage and sustain a portfolio of corporate customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    The primary objective is to maximize risk-adjusted portfolio contribution.
    The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.

    Job Description
    Main accountabilities and approximate time split:
    Sales and Service: Time split 65%

    Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
    Conduct annual and if appropriate, interim reviews of customers borrowing facilities
    Conduct annual and if appropriate, interim reviews with non-borrowing customers
    Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points, and new product changes, deciding upon the most appropriate communication method
    Deal with and find solutions to customer complaints
    Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
    Research, create, and follow up a target list for potential new business

    Business Management: Time Split 30%

    Research, create, and follow up on a target list for potential new business
    Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contributions.
    Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information. (They will work with CMA and CCM resources to construct credit applications).
    Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
    Staff Management: Time Split 5%
    Day-to-day coaching and development of Corporate Managers’ Assistants

    Technical skills / Competencies

    Meeting customers’ needs                                                                   
    Business awareness                                                           
    Business development   
    Managing Relationships                                                                        
    Innovative                                                                                               
    Analysis and judgment                                                                      
    Team working
    Ability to work under pressure
    Personal Organization
    Adaptability
    Decision making
    Team results
    Active listening

    Skills required to undertake the role:

    Relationship skills
    Credit Risk skills
    General Corporate skills
    Communications skills
    Negotiation skills

    Knowledge of the bank’s products, services, and policies required to undertake the role:

    A detailed knowledge of the corporate set of products as well as a broad understanding of products available in Barclays Capital.
    For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
    Introduce the product and coordinate the introduction of the relevant Group product specialist.
    A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
    A detailed understanding of Country and CBRM guidelines and credit risk policies.
    Other requirements specific to the role:

    Job holders will be ACIB or equivalent.
    Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

    Internal and external senior risk assessment and management
    Presentation
    Influencing and Negotiating
    Communication

    Additional details of exceptional aspects of the demands of the role:

    Required to form relationships with customers, therefore minimum tenure will be 2 years.
    The job holder will need to be able to communicate with credibility when dealing with financial controllers of companies. These customer contact points will have high expectations of the Relationship Manager in terms of professionalism, and ability to add value to their business, and find innovative solutions to their needs.
    The jobholder’s portfolio will consist of a full range of Large Corporate customers who will often be subject to competitive approaches from other banks.
    Business development activity will also be challenged by those competitive pressures.

    Education

    Bachelor’s Degree: Business, Commerce and Management Studies (Required)

    Application Deadline – 17th March 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • SME Relationship Manager

    SME Relationship Manager

    Job Summary

    To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
    The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

    Job Description
    Main accountabilities and approximate time split
    Sales and Service: Time split 70%

    Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
    Consult customer owners/managers on financial/credit issues and general business practices/ideas.
    Determine the key messages, e.g. agreed on service standards, negotiated pricing, relationship team contact points (including introductions to new personnel), and new product changes. Calculating the most appropriate means of communicating them to customers.
    Deal with, and find resolutions for, customer complaints.
    Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
    Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
    Monitor and ensure adherence to risk service standards.
    Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
    Consult customer owners/managers on financial/credit issues and general business practices/ideas.
    Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
    Deal with, and find resolutions for, customer complaints.
    Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
    Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
    Monitor and ensure adherence to risk service standards.

    Business Management: Time split 25%

    Research, create and follow up on a target list for potential new business.
    Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
    Gather all the required information that is needed to prepare and assess credit applications.  The role holders will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
    Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
    Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
    Adhere to procedures and guidelines within the BB RMCD.

    Staff Management: Time split 5%

    Day-to-day support to Enterprise Bankers and branch staff in the provision of consistent service quality and risk. 
    Manage your own leave plan.
    Offer support as per business request.

    Risk & Control Objective 
    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
    Technical skills / Competencies
    Personal Attributes:

     Delivering results and meeting customer expectations.                                                          
    Managing relationships                                                          
    Personal organization                                                                        
    Self-development   
    Adaptability                                                                                               
    Working with others
    Decisiveness
    Active listening
    Analytical thinking
    Judgment
    Writing and Reporting

    Skills required to undertake the role:

    Relationship skills
    Risk skills
    General Corporate skills
    Leadership and team skills
    Product skills
     Presenting and Communicating information

    Knowledge, Expertise, and Experience
    Mandatory

    Must have good knowledge of:-
    Enterprise Banking,
    customer relationship management
    Team management

    Education:

    Business Degree

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Financial Reporting and Controls Manager

    Financial Reporting and Controls Manager

    Job Summary
    To perform financial analysis and provide financial accounting services.
    Job Purpose

    To process Financial Management information through SAP and TM1 accurately and timely
    To ensure that the reporting requirements to the Group are complete, accurate and timely
    To ensure financial reports to Central Bank are accurate, timely and comply with the reporting requirements
    Provide accurate and timely Management Financials
     Provide training to other team members
    To be a trusted technical expert with respect to Central Bank regulations, IFRS/IAS and other Group Policies within Finance, ensuring that accounting is in compliance with IFRS and regulatory accounting guidelines
    To ensure that appropriate statutory audits and examinations are conducted in a professional and timely manner
    Lead the cost control management across the bank, supporting the Business Partners with review and challenge of both BAU and Project costs
    Provide finance support and input into business and operational improvement projects across the bank,
    Deliver improved Risk Management Control and Compliance.
    Key Role in championing and managing change introduced because of the New Projects and other initiatives/programmes impacting on the bank.
    Manage the balance sheets and the profit and loss accounts of the subsidiary companies and provide avenues of improvement

    Key Accountabilities
    General Ledger Oversight and Control – 30%

    Responsibility for general ledger controls within the bank
    Ensure ongoing improvements to the GL controls and reconciliation process across the bank
    Review reconciliations performed by the Financial Control team
    Alternating the Financial Controller on chairing the Balance Sheet Review Committee meeting and ensuring the effectiveness of the committee
    Responsibility for maintaining proper accounting records
    Responsible for ensuring accurate period end close and ensuring all month –end reconciliations are done
    Responsible for Balance Sheet Review and ensuring all exceptional items are investigated and escalation process established and followed.
    Approve all new Flex accounts, ensuring mapping in TM1 and SAP are correct
    Responsible for preparation for audits
    Responsible for managing the closure of all audit findings, ensure action plans are in place and report to ARO as necessary

    Process Management – 15%

    Responsible for the accuracy and completeness of raw data into and out of both SAP and TM1 to finalize the base financial information i.e. ‘one version of the truth’. This output is primarily used to produce the reports for Management Accounts such as the CMC Financial Performance pack.
    Managing the ETA process, including gathering information to calculate the ETA’s and the preparation of PC Uploads for input into SAP
    Actively develops a culture of continuous improvement.  Review processes procedures and requirements, on a regular basis, identify areas for improvement and drives through the necessary changes.
    Ensures that the integrity of the financial data remains within the highest standards, by ensuring that adequate financial and process controls are in place
    Manage the collation of non-TB data.
    Carry out trend analysis
    In Consultation with Head of Financial Control pass and document all agreed adjustments into the systems
    Carry out Administrator role on TM1 i.e. ensuring system backups are done.

    Group Reporting – 15%

    Responsible for regulatory reporting to the Central Bank of Kenya – Review and approve the completed schedules before they are submitted.
    Responsible for the quarterly, half year & full year statutory reporting, including newspaper publications. 
    Ensure compliance with IFRS/Group Accounting policies, regulatory guidelines and procedures in Group, Statutory and Regulatory reporting.
     Maintain close relations with the central bank to understand the direction they are.
    Responsible for ensuring all board papers (including subsidiary board committee papers) are prepared, reviewed, and submitted on time.
    Set timetable and coordinate auditors requests in respect of both internal and external audits
    Ensure the timely and effective preparation and maintenance of the Fixed assets register to enable accurate calculation, movement, and monitoring of depreciation
    Prepare and complete all the monthly/quarterly reports
    Ensure all queries from the Relationship Management team and/or Business are dealt with appropriately and issues escalated as required

    Regulatory Reporting – CBK Compliance – 15%

    Compile and forward to Central Bank the following reports: –
    Liquidity Statement (PR5_2) as at 10th, 20th, and End month
    Banking Statistics (BSM) reports as at 10th, 20th, and End month
    Deposit Protection Fund Board (DPF)
    Profit and Loss (PR21)
    Capital to Risk Weighted Assets (PR3)
    Quarterly balance sheet (PR5_1)
    Monthly Government accounts return
    Quarterly Agricultural return

    Other Facilitative and Support Functions – 10%

    To facilitate effective and constructive sharing of knowledge and experience of compliance issues across the cluster and to effectively engage with other clusters and AGL
    Keep local compliance stakeholders updated on regulatory pronouncements, and the impact to their business.
    Monitor performance and identify areas for improvement.  Actively look for ways of smoothing peaks and troughs and reducing time scales. Assist with the development of plans and ensure that these are implemented
    Assist with the development and monitoring of performance metrics / internal monthly scorecard for the Bank, and use these to drive and improve performance, drive out costs, add value, and improve customer service.
    Provide trusted financial analysis on a wide range of complex technical/business issues in connection with jobholder’s area of responsibility, e.g. variances, trend, impact of change initiatives, impact of new accounting regulations and how to account for new areas/ types of business.
    Prepare Market Share statistics from CBK total balance sheet for the board
    Assist in the annual budgeting process, integrated reporting as well as annual financial statements

    Staff Management – 15%
    Technical Skills

    Excellent analytical skills-Skills to analyze statistical financial information
    Excellent communication skills at all levels.
    Excellent comprehension skills to understand and interpret financial data and economic trends.
    Strong formal presentation skills to gain acceptance to solutions, both internally and externally.
    Team leadership skills
    Interpersonal skills
    Planning and organization skills
    Ability to think creatively and identify innovative solutions
    Up to date knowledge of accounting technical issues (International Accounting Standards/IFRS, etc)
    Strong ability to view issues from a risk & control perspective
    Highly numeric/strong analytical and problem-solving skills
    Drive to continually improve processes and seek new challenges
    Ability to work well under pressure, working accurately with attention to detail, and meeting deadlines
    Demonstrated ability to maintain and enhance relationships with contractors and staff to achieve work goals.
    Skills in forecasting, budgeting, and analysis of variances.
    Strong customer focus (internal and external).
    Strong communication skills and interpersonal skills to effectively translate ideas, concepts and information
    Strong communication and interpersonal skills to effectively translate ideas, concepts, and information.
    Ability to build and maintain business relationships to achieve work goals.
    Excellent comprehension skills to understand and interpret financial data.

    Knowledge, Expertise & Experience

    A detailed understanding of the objectives of Absa Group Limited and how they are translated to financial objectives.
    Thorough knowledge of the banking products/services offered, as this will determine the accounting treatment in the books of the bank.
    Knowledge in Bank’s strategic objectives and systems
    Relevant first degree and Accounting professional qualification
    Significant practical experience in a Senior Finance role
    Experience in management reporting in a financial institution
    Demonstrated ability to manage, motivate and develop a team and effectively work with other staff
    Technical and practical skills in financial controlling.
    Knowledge of the Bank’ procedures and processes
    Up to date knowledge of VAT, WHT and Income Tax

    Apply via :

    absa.wd3.myworkdayjobs.com

  • MEAL Manager

    MEAL Manager

    General Description of the Position
    The role of the MEAL Manager is to establish and implement systems to promote evidence-based decision-making and to ensure harmonized monitoring and evaluation (M&E) practices across MEAL and programme teams at the mission level. The position holder will support the design of standardized MEAL processes and tools in coordination with other departments. This will involve: creating, developing, and supporting programme teams to use MEAL systems to collect, aggregate and analyse data; and play a key role in ensuring that the reporting needs of key stakeholders are met. Moreover, the MEAL Manager acts as custodian of the programmatic capitalisation of best practices, and seeks actively to enhance knowledge management, including the institutional memory conservation. Finally, the post holder is expected to lead on MEAL budgeting and recruitment.
    Specific duties & Responsibilities

    Lead the development of MEAL systems, including procedures, guidelines and tools.
    Advise management on MEAL solutions/options in the design of staffing, resourcing and budgeting.
    Participate in program design and proposal discussions, including theory of change development and logical framework design.
    Support the program teams in planning for and executing MEAL activities, including, data collection methodologies and tools; and data management, analysis and use.
    Support the implementation, dissemination and use of evaluations and assessments; and also of monitoring data in program development, adjustment, or review.
    Contribute to organizational learning through supporting specific analysis, lessons learned, and reports.
    Develop Mission MEAL Standard Operation Procedures and train relevant staff on them.
    Lead project specific assessments (baseline, end line) and a multi-sectorial needs assessment and support in beneficiary selection process.
    Ensure MEAL plan is elaborated for each project and adhered to.
    Support programme teams in organisation of initial project kick-off meetings for each project, launching the monitoring part of the project management plan (PMP).
    Ensure regular project reviews using the PMP Tool take place.
    Support Programmes in organisation of lessons learnt or action review workshops.
    Ensure programme monitoring data is collected in timely manner and is reliable and valid.
    Support programmes in data collection, analysis and reporting.
    Support programmes in analysis of indicators and beneficiary data.

    Qualifications and Requirements

    A Bachelor degree in a relevant discipline (Development Studies, Economics, Social Sciences, Statistics, Project Management or MEAL);
    A Masters Degree in relevant degree will be an added advantage;
    Minimum 5 years of experience relevant in the field of monitoring and evaluation;
    Demonstrated experience in project proposal & report writing, and project cycle management
    Proficiency in applied research in quantitative and qualitative fields
    Experience in working in collaboration with NGOs, government agencies & other stakeholders;
    Excellent written and spoken English.
    Strong computer skills in Excel, and knowledge of statistical software;
    Experience with mobile data collection software (ODK, KoboCollect);
    Knowledge of GIS software is an asset.

    Please submit your application – Cover letter and CV with 3 professional references in one document saved in PDF format to apply.ken@secours-islamique.org.The position title (MEAL Manager) should be indicated on the subject line. The deadline for application is on March 17th, 2023 and applications will be reviewed on a rolling basis. SIF is an equal opportunity employer, and females are encouraged to apply. Only short listed candidates will be contacted.

    Apply via :

    apply.ken@secours-islamique.org

  • Resource Mobilisation Officer

    Resource Mobilisation Officer

    General Responsibilities:
    The Resource Mobilisation Officer will lead and oversee resource mobilisation and partnership development in DSW Kenya.
    Specifically, he/she will support DSW Kenya to grow and diversify its funding base for delivery of organisational goals in line with the Strategic Plan. Reporting to the National Department Manager-Programmes & Projects, the Resource Mobilisation Officer will coordinate resource mobilisation in close collaboration with the departmental heads and the Country Director.
    Specific Responsibilities:
    Funding Analysis and Donor and Partner Engagement;

    Lead and manage resource mobilisation processes including research and analysis of new funding opportunities and donor trends.
    Lead relationship-building efforts, including fostering close collaboration with donors at national and international level and managing donor consortia for resource mobilisation and programme design.
    Represent DSW at strategic forums when required.

    Project Design and Proposal Development;

    Support the DSW programme team in developing innovative concepts as part of lessons learnt within the project cycle management.
    Lead on the efficient preparation and timely submission of proposals in line with DSW standards including analysis of donor requirements, identification of partners and coordination of technical teams.
    Track progress of proposals submitted.

    Capacity Development and Knowledge Management;

    Identify and address capacity-building needs of staff and partner youth Organisations in resource mobilisation.
    Support the adherence to internal planning and knowledge management tools.
    Coordinate and manage resource mobilisation efforts in close coordination with the DSW Resource Mobilisation Team based at head office level in Germany.

    Any other duty assigned by the supervisor.
    Requirements and Experience

    A successful candidate must possess a Master’s Degree and a Bachelor’s degree in: social sciences, development studies, project management or related fields.
    He/she must have at least five (5) years’ professional experience in resource mobilisation and partnership building.
    He/she must have extensive demonstrable experience in project proposal development, networking and management of donor relations. A proven track record in raising income from institutional donors is desired.
    He/she should have experience in programme design in Reproductive Health and Rights, Youth Empowerment and gender related programmes.
    He/she should have excellent writing and public-speaking skills, proven experiences in log frame development and knowledge in budget development.
    Must be proficient in computer applications including Excel.

    If interested, please send your application (CV and motivation letter stating the expected salary) with the reference “Resource Mobilisation Officer” clearly indicated in the email subject line to: vacancies@dswkenya.orgDeadline for application: March 14, 2023Ideal start date: Immediate.Please note that only short listed candidates will be contacted.DSW is an equal opportunity employer and does not require applicants to pay money at any stage during the recruitment process.

    Apply via :

    vacancies@dswkenya.org