Company Founded: Founded in 1991

Applications Support Team Lead

Job Purpose

To manage the implementation, maintenance, and enhancement of all non-core banking Application systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

Key Accountabilities:
Service (Application) Availability 25%

The prime responsibility is for maintaining the availability and reliability of applications to ensure that Technology can effectively meet service targets in accordance with planned business objectives.
The accountability also has a responsibility of analyzing existing application availability issues and problems to determine ways to improve availability at acceptable cost levels.
The accountability has a responsibility to determine availability requirements for new applications or enhancements to existing applications.
The accountability has the responsibility of ensuring that parameter set up on applications can effectively meet targets in accordance with planned business objectives.
The accountability has the responsibility of ensuring that new parameters and amendments of existing parameters are thoroughly tested and signed off before effecting them on production.
Finally, the accountability has the responsibility of Logical Access Management on the non-core banking systems

Key Activities

Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
Provide holistic management of availability that includes people and processes as well as technology
Take actions to achieve reductions in frequency and duration of incidents that impact IT availability
Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
Provide regular reports on availability to the Head of Service Management
Organize and maintain a regular availability review process with both key business and IT representatives
Agree appropriate actions to maintain or improve availability levels
Initiate and coordinate actions required to maintain or improve availability of applications
Act as a coordination point for changes to availability levels of applications when needed
Determine the availability requirements from the business for new or enhanced IT applications
Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
Participate in Change Control meetings to assess and authorize changes from an availability perspective
Assist in SLA negotiation efforts from an availability capability standpoint
Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
Analyze and review actual availability levels achieved against SLAs and OLAs
Maintain an awareness of technology advancements and best practices that support

Test Management – 10%

Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments
Work closely with Release Analysts
Review releases and assign appropriate release testing tasks
Compiles and Review the Testing Deliverables
Conduct installation procedure tests
Oversee / Review functional, performance, and integration testing results
Coordinate user acceptance testing
Coordinate back out testing
Conduct supporting documentation review
Compile test results
Conduct release test review
Coordinate post release testing
Validate and communicate results of testing activities

Business Liaison – 20%

Single point of contact for one or more business units to represent IT services.
Identify service needs for the Business Units represented to IT
Escalate Business unit service issues to the Service Manager
Communicate service status on service issues to the Business Unit
Assist in SLA negotiation efforts with Business Unit(s)
Report on quality of services rendered to Business Unit(s)

Risk Management – 25%

Build relationship with country Technology Risk and Compliance team and provide support wherever required.
Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

People Management – 20%

Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Education and experience required

Undergraduate or higher in Computer Science or any other Technology related field.
ITIL Managers Certification or Equivalent
Additional professional certifications will be an added advantage
7 years IT experience minimum
Minimum of 3 years’ service management experience
Project management experience
Team Leadership experience

Knowledge and skills: (Maximum of 6)

Translate Bus Requirements to Tech Solutions (Solid)
ITIL – Governance Framework (Solid)
Strategic Thinking (Solid)
Negotiation Skills (Solid)
Subject matter expertise (Solid)
Communication Skills (Written and Verbal) (Solid)
Understand the IT service delivery within a corporate environment (Advanced)
Conceptual thinking, ability to analyse, make decision and initiate action (Solid)

Competencies: (Maximum of 6 competencies)

Agile ways of working (Meets all the requirements)
Business Analysis (Meets all the requirements)
Commercial mindset – (Meets all the requirements)
Creative and innovative thinking (Meets all the requirements)

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024
Technical Sales Executive

Responsibilities:

Develop and execute sales strategies to achieve monthly, quarterly, and annual sales targets for the roof products category.
Actively seek out new sales opportunities through field sales, cold calling, networking, email, and social media.
Prepare and deliver appropriate presentations on products and services to potential clients.
Provide technical advice regarding our roofing products, including roof windows, light tunnels, and loft ladders.
Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Collect, analyze, and summarize information for quality reporting.
Establish and enforce organizational standards for maintaining quality service.
Participate in trade and industry expos, trade events/activations, or other networking events to realize quality sales opportunities with potential for conversions.
Negotiate and handle objections or complaints from clients.
Maintain personal development by attending regular training or workshops, establishing personal networks, and reviewing industry-related publications, sales techniques, and business models.

Qualifications:

Bachelor’s degree or Diploma in Sales, Engineering, or a related field with at least 4+ years of proven sales experience.
Previous experience in selling roof products and technical knowledge is an added advantage.
Proficiency in written and spoken English.
Passion for sales and customer engagement.
Good interpersonal and communication skills.
Proficiency in basic office applications.
Strong organizational and time management skills.

Apply via :

classic-mouldings.com

October 29, 2024
Credit Analyst Customer Service Assistant – FAK

Job Summary

To plan, manage and monitor the implementation of credit control management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Purpose

Facilitate the generation of revenue and assist the business strategic priorities in close working relationship with Corporate & Investment Banking stakeholders.
Support the Credit leadership in management of impairment and other losses to ensure these are within agreed budgets / forecasts.
Improving the control and governance environment for risk activities.
A credit professional acting as credit expert to the relationship team and the conduit to the Credit Risk function for sanctioning purposes.
Improve and deepen understanding of our clients needs through joint client visits with the assigned portfolio Relationship Managers.
Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs.
Delivering high quality and consistent, credit applications and making sound recommendations.
Monitor and control accounts within designated portfolios to ensure early detection of signs of credit deterioration and taking appropriate actions.
Maintain integrity of Commercial Credit Risk System (CCRS) data ensuring customer is accurately updated.
Regularly maintain and update Early Warning Status (EWL) and related strategy sheets for clients classified under these buckets.
Responsible for championing Credit policy issues to the designated portfolio and relationship teams through attendance of industry and portfolio meetings.
Responsible for efficient use of Bank capital by challenging pricing of facilities within their portfolio and ensuring borrowings to customers meet the minimum required return for the bank.
Ensuring Risk Key performance measures are captured correctly and in a timely manner to aid in performance management and decision making.

Key Accountabilities
Understanding Credit/ Solutions Development – 35%

Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
Facilitate the generation of revenue and support business growth through development of high-quality credit solutions aimed obtaining fast credit approval from Sanctioning teams.
Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio.

The Credit Process – 35%

Preparation Credit proposals using the CCRS with relevant supporting documentation and recommendations to Credit managers for Sanction.
Liaise directly with the Absa Africa Credit Team (BACT) sanctioning office for all credits that are outside local Risk Team discretion.
Attend customer meetings with the Relationship Manager where credit related issues are to be discussed/ resolved.
Support the timely preparation of facility letters through preparation of accurate Facility Letter Aide Memoirs (FLAM) and ensuring all proposed conditions of sanction, covenants and internal risk triggers are correctly and accurately captured.
Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.
Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.

Portfolio Management – Monitoring and Control – 20%

Responsible for reviewing and analyzing financial information produced by customers against set Credit triggers and financial covenants.
Monitor and Control quality of portfolio using agreed triggers. Reviewing and engaging Sanctioners on deteriorating trends and trigger events if they give cause for concern, advising the Relationship Manager simultaneously.
Recognise and control potential lending fraud risk through robust operational risk and control management.

Staff Management – 10%

Support the Team Leaders in delivering effective performance development for Corporate Credit Managers Assistants (CCMAs) within the team.
Drive proactive application of Absa values both personally and throughout the team.
Coach and support colleagues within the Team

Technical Competencies

Bachelor’s degree or equivalent and/or the ACIB
Knowledge of credit analysis techniques
Accreditation on use of the Commercial Credit Risk system would be an added advantage
Proven experience in a Credit role at a junior management level gained within banking industry or a blue-chip financial organisation
Excellent understanding of credit and associated risks
Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyse, monitor and report on credit applications.
Good interpersonal skills that have been proven in a Business or Credit environment at a management level

Knowledge & Skills

Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
Products and services frequently used by customers
Knowledge of Commercial Credit Risk System and other relevant bank systems.
Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
A fair understanding of current issues including macro and micro economic environment.
Analytical skills
Communication and presentation skills
Negotiation skills
Inter-personal skills
Report writing skills

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Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Social Worker

Position Duties & Responsibilities:
The Social Worker will be a key team member in the implementation of the child protection and education project, this is a child rights championing project. S/he will proactively work with households that will be participating in the project, including school and home visits, develop the needed plans, case management, and other non-exhaustive activities. Reporting to the Program Manager, the Social Worker will;

Act as a social service provider for SIF selected orphans in the targeted areas;
Carry out data entry related to all social Work activities;
Attend all meetings relating to social work for the education and child protection project;
Provide translation services between SIF staff and clients as required;
Assist orphans within the SIF program to adapt to their situations effectively;
Participate in the baseline and end-line assessments during the project period.
Conduct needs assessments and file the necessary reports;
Assist during the orphan registration process using SIF’s orphan selection criteria;
Contribute to the identification of orphans eligible for the sponsorship program and diagnose their situation;
Contribute to the updating of the mapping of organizations/services (State/civil society, CBOs, etc.) present in the area (Who? Does what? Where? etc.) and establish, if necessary, collaboration to improve the care of orphans and avoid duplication
Identify the orphan’s needs (e.g. academic, social, health, etc.), develop an action plan to meet them (information, referrals to other services, etc.), support and monitor its implementation
Organize regular home visits of sponsored orphans (frequency to be adapted according to the level of vulnerability: minimum 1 per month);
Provide and/or coordinate psychosocial support for orphans and immediate family members;
Regularly inform the coordination of the project on the health of sponsored orphans and transmit information on critical/urgent cases without delay;
Inform and sensitize families on family practices essential to ensure the harmonious development of the orphan (health, nutrition, wash, child protection, etc.):
Follow-up on the use of the allowances provided by the project for the education and welfare of sponsored orphans;
Monitor and evaluate the situation of orphans and their families (through regular home visits, meetings with teachers, etc.)
Create and update the orphan’s individual file (contact details, family situation, location, social life, difficulties and problems encountered, measures taken, etc.)
Keep orphans’ families informed about the project (objectives, activities, results achieved, etc.)
Forward communications from sponsors to beneficiaries;
Organize social, recreational and educational activities for orphans and other children in the community;
Contribute to the evaluation of the sponsorship program and in particular its impact on the individual situation of orphans
Collect the information necessary for reporting on orphans and capitalizing on the program (lessons learned and good practices);
Perform other related duties as assigned by the supervisors.

Qualifications and education requirements

Bachelor degree in Psychology, Social Work, Sociology, or related field.
3 years’ minimum experience working with vulnerable communities;
Good interpersonal skills;
Strong cross-cultural communication is very important including ability to lead and work with a team.
Excellent written and oral communication skill.
Excellent command of English;
Understanding of local context within the areas of project implementation;
Confident and proficient in the use of MS Office, especially Ms Excel and Ms Word.

ETHICS AND PROFESSIONAL PRACTICE

Respect and promote SIF’s Policies and Agree to comply with SIF Code of Conduct and ensures Child Safeguarding standards are upheld.
Report to your line manager any discrepancies of SIF’s policies among the team or partners
Maintain confidentiality at all times.

Please submit an application letter, resume and a list of 3 professional references combined in one PDF document to apply.ken@secours-islamique.org not later than May 19th, 2023. The position title (Social worker) should be indicated on the subject line. SIF is an equal opportunity employer; females are encouraged to apply. Only short-listed candidates will be contacted.

Apply via :

apply.ken@secours-islamique.org

October 29, 2024
Facilities Coordinator Records Management and Data Privacy Analyst

Facilities Repair and Maintenance

Attend to facilities (UPSs, HVAC, Gensets, Inverters, Lifts, electric fences, fire suppression systems etc) calls and requests raised from various users across the bank within SLA ensuring minimal disruption to normal business operations and keeping all the stakeholders constantly informed of progress at every stage of progress. Maintain a failure log for all reported faults vis a vis the equipment and associated rectification costs incurred
Offer on-phone user support on lighter issues such as trouble shooting and contractor liaison for reported faults.
Maintain up to date preventive maintenance plans for various facilities/sites. Coordinate with respective vendors for PM to be carried out on schedule. Log any arising issues from PM exercises in a tracker and follow to closure
Coordinate EMI exercises for various sites/facilities as per statutory requirements or as needed. Analyze the reports and log any identified issues. Follow all to closure.
Attend to all HD logged calls in a timely manner. Target 100% closure within SLA
Foster good working relationship with various property managers at various bank sites. Offer support in addressing all facilities and premises related issued raised by the property managers at various sites including Westend, Bishops Gate, Diani, ABSA Sports Club and G4S at Supplies complex MSA road

Contractual Services Maintenance Management

Manage 3rd party relationships for contracted services ensuring service delivery as per the contractual obligations are met. Monitor performance of all contract arrangements in place and provide constant feedback and where applicable MI both ways. Ensure acceptable E2E service levels as per the stated KPI protecting best interests of the bank
Ensure quality supply of maintenance services as contracted and within contractual schedule including maintenance services on UPSs, Aircons, Generators, Lifts, Monitoring systems etc. Keep a schedule detailing service type, vendor and timelines

Electro-Mechanical Support for Critical Sites/Data Centers

Attend to all electro-mechanical facilities support for data centers and critical sites including contract-based routine maintenance services, new installations, and engineering resilience. Scoped sites include Westend, Ngong Data Recovery Site, Bishops Gate Data Centre and BCM site. Manage all facilities contracts related to Data Centers and critical sites
Attend to SNOW logged calls. Monitor and keep the system up to date with latest updates
Maintain liaison with IT on any arising issues related to Data Centers and critical sites and their associated environments. Always observe the set Data Centre access protocols

Facilities Management Support to Associate Entities

First Assurance Kenya (FAK) – Support FAK in delivery of branch network strategy including:

Prepare facilities BQs, analyze tenders and offer technical recommendations.
On site job supervision
Attend to any technical issue originating from FA

Bank Accommodated Staff & Expatriates Residences – Attend to any facilities issues raised by users on site. Includes maintenance of all items enjoyed by the staff within their package. For installations including generators, inverters, general electrical works and electric fences:

Carry out site survey,
prepare BQs,
analyze tenders and offer technical recommendations,
on-site work supervision and handover

ABSA Pension Fund – Act as a liaison on all facility management issues with property managers ensuring arising issues are addressed in a timely manner and at reasonable cost. Attend to any issues raised by ABSA Pension Services (BPS). For new installations support in:

Carry out site survey,
prepare BQs,
analyze tenders and offer technical recommendations,
on-site work supervision and handover

Projects and General Facilities Management Best Practice

Conduct site visits to Branches/Head office Departments to take details of proposed works to help in preparation of scope of works and working drawings
Carry out discussions with contractors on proposals for new equipment and repair works to ensure that high quality is achieved at minimum costs
Analyze tenders received through consultants/ procurement and recommend approval/award of works to the most competitive contractor
Supervise on-going repair and construction works by regularly visiting the sites allocated to ensure contractor is:

Following agreed specifications
Achieving quality workmanship
Adhering to Bank’s approved design guidelines
On-schedule and there are no delays

Customer Service 10%

Seek to attend to facilities requests within set SLAs
Keep clients posted on with updates on progress for queries raised
Conduct regular user and site visits for assessment of ongoing works to ensure quality and integrity of electro-mechanical installations
Proactively advising the business on power interruptions, planned maintenance and service on equipment to ensure business continuity with little or no interruption to BAU operations

Team & Self Development – 10%

Champion the development and embedding of best practice models within the team
Contribute to team spirit and team morale, bearing in mind the particular demands placed on colleagues during the periods of leave.
Hold service review meeting with other team members to enhance team spirit and proactively participate in other departmental meetings
Put leave plan in place and adhere to mandatory leave requirements as per HR leave policy

Planning and Controls – 10%

Hold and manage a live record of inventory of bank facilities. Mainly generators, ACs, UPSs, inverters and ATMs
Keep record of all newly acquired assets and monitor movement of assets
Provision of proper contractors/ consultants’ details to branch official to ensure proper identification before access is given
Maintain up to date PM schedule for all critical sites
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
Deliver Green Audits/RCSAs and ensure timely closure of all issues raised
Ensure a Green RAG status on ACM capture and upload month on month
Records Management should be done in line with the existing policies

Technical Skills

Communication skills
Report writing/presentation skills
Leadership skills
Ability to interpret drawings and contract documents
Technical skills
Organizational skill

Knowledge Experience & Expertise

Knowledge of the bank’s products services and policies and or other specialist knowledge required to undertake the role:

Clear understanding of Bank’s premises design guidelines, security requirements and Bank’s operational standards
Knowledge of local policy on energy management, NEMA, County bylaws
Knowledge of procurement and sourcing of reliable service providers.
In-depth understanding of Health and Safety regulations.
Clear understanding of tendering procedures.

Other requirements specific to the role:

Knowledge of Local Authority Building Act and regulations
Knowledge of Law of Contract
PC Skills
Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role:
Professional Training being offered at Public Universities e.g. Bachelors degree in Engineering, Energy Management
Application Feedback – 17th May 2023***

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Regional Manager

Job Summary

To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. banking management methodology, governance and delivery objectives.

Job Description

Commercial/Business Management:: Manages a business unit within a Banking product or function;
Accountability for directing and controlling all organisational activities for the area of accountability including setting objectives and plans and implementing policies;
Possesses deep business knowledge of the business area.
Strategy Design and Execution:
Accountable for the setting of a commercial strategy of the area of accountability (Product/sub-Product, Sector/sub-sector or Functional/sub-Functional level);
Designs and staffs a fit for purpose organisational structure for the area of accountability to enable effective operations and achievement of business unit objectives;
Designs and oversees the implementation of strategic delivery roadmaps to enable the realisation of the desired commercial outcomes;
Accountable for influencing investment/ Book of Work funding requests to enable execution of the commercial strategy
Finance/P&L: Accountable for the financial performance of the area of accountability including shaping and driving the income statement, balance sheet and P&L
Control: Control: Accountable for ensuring an optimal and compliant control environment that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of the Bank

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024
Digital Marketing Manager

Job description:
A digital marketing manager is responsible for developing, implementing and managing marketing campaigns that promote the company’s brand, products and services through various digital channels. They analyze customer behavior and research market trends to create and execute strategies that drive customer acquisition, engagement and retention.
Duties and responsibilities:

Designing and overseeing all aspects of our digital marketing database, email and display advertising campaigns
Developing and monitoring campaign budgets and allocating resources efficiently to achieve marketing goals
Planning and managing our social media platforms by executing marketing campaigns across various digital channels including email marketing, social media, PPC, SEO, display advertising and more.
Preparing accurate reports on our marketing campaigns overall performance
Coordinating with advertising and media experts to improve marketing results
Identifying the latest trends and technologies affecting our industry
Evaluating important metrics that affect our website traffic, service quotas and target audience
Working with your team to brainstorm new and innovative growth strategies
Overseeing and managing all contests, giveaways and other digital projects
Monitor customer behavior and analyze data to identify opportunities to improve marketing campaigns and increase customer engagement
Create comprehensive plans to promote products or services using digital media channels such as email, social media, search engine optimization, display and advertising
Work closely with other departments such as sales to ensure marketing strategies align with overall business objectives.

Qualifications and skills required:

Bachelors’ degree in marketing, business or related field.
At least 3-5 years’ experience in digital marketing
Proficient in digital marketing tools such as Google analytics, AdWords, Mail Chimp, Zoho CRM, Yoast SEO, Canva, Adobe suite, Google Ads, Meta suite, Sprout Social, Google Workspace management platforms and email marketing software
Strong analytical skills and experience with data analysis tools
Excellent communication and collaboration skills
Should be able to pay attention to detail and adapt easily

If you qualify for the above role, kindly send your CV to jobs@citywalk.co.ke. Recruitment is on a rolling basis and only qualified candidates will be contacted.

Apply via :

jobs@citywalk.co.ke

October 29, 2024
Senior Underwriter – FAK

Job Summary

To work in the capacity of Senior Underwriter/Supervisor in a unit dealing with Quotations in the department to avoid delays and poor quality business.

Job Description

Supervise the assigned underwriting team to ensure the Key Departmental deliveries are achieved especially on corporate quotations.
Create strong underwriting technical capacity to enable us implement our 2023 -2026 Company strategy around tilting our business to non-motor
Create a specialized QUOTATIONS unit within underwriting.
Ensure risks are properly underwritten as per the company’s underwriting guidelines and within prescribed mandates.
Ensure retention of existing business by timely invitation of renewals
Posting Underwriting transactions and other related tasks within the prescribed timelines
Receive Risk Notes, Issuing Debit notes and Policy Documents
Processing policy documents for the new businesses
Assist in Processing Loss ratio reports and review business performance
Assist claims department by providing the required documents and details immediately
Ensure 100% adherence to the debt management guidelines.
Customer and Intermediary Relationship management

Education

Bachelor’s Degree – Insurance, Actuarial, Mathematics or Economics
Minimum of 10 papers in ACII or AIK qualification
5 years of Experience in Insurance (technical area)

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024
Underwriter Intern – FAK

Job Summary

To deliver underwriting related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
Claims assessment: Check different types of information for accuracy and inconsistency with the aim of verifying the validity of claims made
Meeting deadlines: Completes tasks timeously | Claims process: Ensure that the claims process is effectively and efficiently executed as per standard operating procedures

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024
SME Lariba Relationship Management – Coast Region

Job Summary

To Manager and sustain relationships of La Riba Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Job Description
Main accountabilities and approximate time split
Sales and Service: Time split 70%

Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
Consult customer owners /managers on financial/credit issues and general business practices/ideas.
Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel), and new product changes. Calculating the most appropriate means of communicating them to customers.
Deal with, and find resolutions for, customer complaints.
Determine the appropriate La Riba products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.
Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
Monitor and ensure adherence to risk service standards.

Business Management: Time split 30%

Research, create, and follow up on a La Riba target list for potential new business.
Identify priority La Riba customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information (They will work closely with La Riba team,SME Credit & Product specialists)
Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
Adhere to procedures and guidelines within the BB RMCD.

Technical skills / Competencies
Personal Attributes:

Delivering and meeting customers’ needs
Managing relationships
Personal organization
Planning and organizing
Adaptability
Working with others
Decisiveness and initiating action
Active listening
Analytical thinking
Judgment
Entrepreneurial thinking

Skills required to undertake the role:

Relationship skills
Risk skills
General Corporate skills
Leadership and team skills
Product skills
Communication skills
Delivering Results and meeting customer expectations
Deciding and initiating action
Relating and networking
Planning and organizing
Persuading and influencing
Working with people
Applying expertise and technology
Entrepreneurial thinking
Coaching

Knowledge of the bank’s products, services, and policies required to undertake the role:

The job holder will be required to have a detailed knowledge of the core set of Business Banking products.
For Complex La Riba products and concepts, good knowledge will be required sufficiently to:-

Recognize the changing needs of the customer.
Identify La Riba products/service that best satisfies customer need.
Introduce the product/service.
Coordinate the introduction of the relevant Group product specialist.
Deal with customers directly as required.

A good knowledge of the La Riba products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
The job holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Knowledge, Expertise, and Experience
Mandatory
Must have good knowledge on:-

Business Banking,
Islamic Banking knowledge
Shariah compliance products
Customer relationship management
Team management
5 years’ experience in sales and 3 years in relationship management

Must have attended License to lead programs

D, C & G, Interviewing skills, PD Training, Coaching and mentoring, D&I

Education:

Business degree

Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

Risk assessment and management
Presentation, influencing, and negotiating
Communication

Additional details of exceptional aspects of the demands of the role:

Required to form relationships with customers, therefore minimum tenure will be 2 years.
The job holder will need to be able to communicate in such as way as to ensure their ongoing credibility when dealing with financial controllers of companies, in addition to owner-managers.
The jobholder’s portfolio will consist of a full range of Business Banking customers, including the more challenging customers, who will often be subject to competitive approaches from other banks.
Business development activity will be similarly demanding.

Apply via :

absa.wd3.myworkdayjobs.com

October 29, 2024