Company Founded: Founded in 1991

  • Care Manager (Contract) – Call Centre FAK 

Care Manager (Western Region) – FAK 

Head of Corporate Credit Managers 

Business Development Manager – Asset Finance

    Care Manager (Contract) – Call Centre FAK Care Manager (Western Region) – FAK Head of Corporate Credit Managers Business Development Manager – Asset Finance

    Job Summary

    Case management, handling all outpatient, inpatient, specialized services preauthorization, and
    Communicating with providers, clients, and brokers on a timely basis.

    Job Description

    Efficient & accurate submission of approvals in line with the medical policy.
    Obtaining medical information from providers with written correspondence if necessary.
    Capacity to continually apply negotiation skills with the service providers.
    Interacting with clients, Intermediaries and services providers as required to resolve problems in a manner that is legal, ethical, and consistent with the principles of the policy.
    Accurate checking and confirming membership validity, benefits and sending member statement upon enquiry.
    Accurate guidance on provider network enquiries from brokers, providers, members etc.
    Vetting and confirming validity of the service given by the service provider in relation to the member benefit covered, treatment given, adherence to provider panel rules and cost of treatment. 

    Relevant Experience & Qualification

    Bachelor’s degree/Diploma in nursing or other related medical field
    At least one (1) years’ experience in a similar role in the insurance industry / hospital facility 
    KRCHN Registration

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

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  • Fraud Analyst

    Fraud Analyst

    Job Summary

    To coordinate, plan & deliver day-to-day team tasks & activities in order to execute forensic transactions accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

    Job Description

    Undertake necessary data and with the aim of minimizing losses through fraud on various bank products.
    Responsible for Fraud Trend analysis with the aim of assisting in developing efficient fraud monitoring models and parameters to ensure fraud is within the set appetite.
    Minimise card fraud losses by reviewing both debit and credit card alerts flagged by Falcon (for Debit Cards) and VRM (for credit cards and ensure fraud appetite is not exceeded.
    Responsible for CPP (Common Point of Purchase) analysis whenever skimming is identified.
    Escalation of all disputes to the After-care team for resolution, chargeback and/or fraud reporting to Visa as per Visa rules and procedures
    Responsible for taking appropriate remedial actions when fraud is detected and also reporting/escalating fraud appropriately and within SLA.
    Responsible for identifying fraudulent merchant deposits for Kenya and ensure acquiring fraud does not exceed card schemes thresholds.
    Management of fraud by review of applications for various products and transactions through accounts.
    Recovery of fraudulent transfers from customer accounts to ensure minimal losses.
    Responsible for efficiently handling all matters escalated to the Fraud Team by customers and other stakeholders.

    Key Accountabilities
    Operational Management 50%

    Undertake data analysis to establish possible points of compromise both on CASA, cards and other bank products and advise on the best remedial measures to avoid losses.
    Responsible for fraud trend analysis and assist in modelling parameters and predictive models to be used in fraud monitoring.
    Responsible for reviewing and managing Fraud escalations from the Fraud COE  in Team South Africa. Extraction and monitoring of both cashier and e-channels transactions flagged as suspicious as per the set parameters
    Monitoring the acquiring Fraud exceptions reports and payments vouchers and carry out any other related tasks within the set SLAs.
    Undertake analysis of exceptions in the Fraud Monitoring reports within the set framework and take action (s) as may be necessary.
    Responsible for blocking cards, CASA accounts and e-channels accounts whenever there is a dispute or when fraud is picked/suspected/reported.
    Review of loan and credit card applications within the set framework to ensure money is not disbursed against fraudulent applications.
    Undertake recovery of fraudulent transfers by liaising with IPSL, other banks, Mobile Network Operators, Acquirers and merchants whenever fraud is picked, reported or suspected.
    Undertake proactive preventative measures as may be appropriate from time to time to contain fraudulent practices on accounts
    Conduct Fraud training whenever appointed to do so.
    Responsible for handling matters referred to the Fraud Team by customers and other stakeholders.
    Ensure any other tasks assigned are actioned within the agreed SLA.

    Service Management 30%

    Manage customer relationships by advising them whenever card and/or CASA account is affected by fraud.
    Manage cardholder relationships by advising them whenever card  is blocked proactively after identification of CPP or suspicious usage.
    Responsible for adherence to fraud policy in relation to customers refund
    Ensure cardholder disputes/complaints are actioned within SLA and escalation process is adhered to.
    Ensure unblocking of cards and/or CASA accounts in a timely manner to ensure customer is not inconvinienced.
    Escalate all fraud incidents that may lead to financial  loss within 24 hours

    Personal Development 15%

    Agree individual perfomance objectives, standards and  targets with the line manager.
    Pursue self development to increase personal effectiveness and acknowledging strength.

    Risk and control 5%

    Have no repeat audit findings and do snap checks within SLA
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Preferred Qualification

    University degree in either business or IT related course.
    In-depth knowledge of bank’s operations, products and services.
    In depth knowledge of emerging and inherent fraud risks especially in Digital Channels, E-Commerce, Card and Merchant Acquiring business.
    Excellent Risk analysis and data analytic skills.
    Hands on experience in design and/or implementation of Fraud management tools/Systems.
    In-depth knowledge of fraud management approaches.
    Experience in Fraud Risk Management (Prevention, Detection & Recovery

    Preferred Experience

    Knowledge and experience of card schemes Risk Management rules, policies and procedures
    Experience & Knowledge in customers, and employees Fraud Prevention Training
    An understanding of the wider governance, controls and risk management principles.
    Professional qualifications in Fraud Risk Management, CISA, Data Analytics or SQL Database scripting will be an added advantage

    Knowledge and Skills
    Behavioural Competence
    Competency
    Competency definition/descriptor

    People management.
    Interpersonal skills
    Analytical thinking/skills
    Networking in the banking industry
    Communication, verbal and written.
    Excellent customer awareness
    Decision making
    Technical skills
    Negotiation skills
    Interpersonal skills

    Technical Competence

    Competency
    Respect
    Integrity
    Service
    Excellence
    Stewardship

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Premier Relationship Manager

    Premier Relationship Manager

    Job Summary

    Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
    The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

    Job Description
    Key Accountabilities & Approximate time split.
    Relationship Management and Cross-Selling: Time split 85%

    Be the first point of contact for customers in the portfolio
    Drive any required communication to customers in the portfolio
    Proactively target and recruit clients, through referrals from existing customer portfolios
    Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
    Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
    Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
    Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
    Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
    Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
    Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
    Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
    Proactive engagement of required business specialists to support the fulfillment of customer needs
    Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
    Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures

    Business Management: Time split 15%

    Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
    Review portfolio on a regular basis recommending clients
    Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

    Risk and Controls 

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Technical skills / Competencies 

    People Management
    Communication and Presentation
    Business awareness
    Business management
    Performance management
    Resource management
    Relationship management
    Team building
    P C skills
    Planning

    Knowledge, Expertise, and Experience 

    In-depth knowledge of the full range of Barclays Africa retail product set and services and an overview of corporate and small business services
    In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
    Detailed understanding of the retail network business processes and operating procedures.
    Thorough knowledge of operating instructions and audit requirements.
    Good understanding of Absa Africa’s risk policy
    Awareness of Absa Africa’s retail strategy, operating structures, and interfaces
    Knowledge of Absa Africa people’s policy and procedures
    Understanding of the local competitor market.
    Team leader experience

    Experience:

    Circa 2 years of team leader experience
    Record of achievement in a sales and service environment
    Experience in handling customer complaints
    Previous experience in handling operational risk issues
    Previous roles could include
    Personal banker team leader
    Prestige team leader

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Business Banking Sector Head – Coast region 

Senior Credit Manager – CIB 

Operational Risk Advisor

    Business Banking Sector Head – Coast region Senior Credit Manager – CIB Operational Risk Advisor

    Job Summary

    To directly lead a relationship team(s) covering a portfolio of Business Banking customers with specific focus on Coast Region. 
    To be a key member of the Business Banking Leadership Team, driving business performance within Coast Region.
    Performance management and coaching of members of the Business Banking team in Coast Region
    To personally relationship manage and sustain a portfolio of Business Banking customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through offering quick risk decisions, product solutions and managing consistency and quality customer experience.
    The primary objective is to maximize risk-adjusted portfolio contribution, while balancing the requirements for lending to and Risk.
    The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.
    The jobholder will also be responsible for driving ecosystem banking practice within the region working closely with CIB and Retail teams to drive growth 
    The job holder will be expected to develop an intimate knowledge of the various sectors and industry partners within Business Banking supporting growth in the region,  relevant regulatory frameworks and demonstrate the ability to engage all stakeholders to support the team in business development activities.

    Job Description
    Key Accountabilities/Deliverables/Outcomes 
    Sales & Service -Time split 40%

    Grow the industry team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
    Formulate business development strategies and objectives for the Coast BB segment to meet changing market needs.
    Monitor the conformance of the team using new relationship development procedures.
    Monitor results of customer surveys for the Segment against target service quality standards.
    Monitor levels of complaints and quality of handling for the BB Coast portfolio.
    Proactively research competitive threats/opportunities within the team’s market and geographical area.
    Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
    Conduct annual and if appropriate, interim reviews of customers borrowing facilities
    Conduct annual and if appropriate, interim reviews with non-borrowing customers
    Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively

    Business Management -Time split 30%

    Manage performance of the Coast Business banking team against key financial (risk-adjusted contribution) sales, service, and operational targets.
    Champion, manage and monitor implementation of change impacting the team and arising from Central and local business change programs.
    Consult customer owners/managers on financial/credit issues and general business practices/ideas.
    Support the team to develop Customer Relationship Plans for customers in a managed portfolio.
    Work closely with the Business Banking Director in driving and delivering business performance in the country
    Research, create, and follow up on a target list for potential new business
    Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contributions.
    Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

    Staff Management – Time split 30%

    Lead the RMs and CMAs within the team using a team-based management approach.
    Help team members to identify strengths and weaknesses in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
    Coach team members on relationship development, service quality, and risk.
    Assess managers’ performance against the contract. Review and input to Performance Development Reviews.

    Role/person specification
    Preferred Qualification

    The Job holder will be a degree holder and also be an ACIB or equivalent.

    Knowledge and Skills
    Essential

    Detailed knowledge of the Core set of products
    For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
    Introduce the product and coordinate the introduction of the relevant Group product specialist.
    A good knowledge of the products and services available in the Personal Sector is also required.
    A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
    A detailed understanding of Country and CBRM guidelines and credit risk policies

    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

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  • Senior Manager Audit 

SME Senior Credit Manager 

SME Portfolio Manager 

Universal Banker/SME Banker

    Senior Manager Audit SME Senior Credit Manager SME Portfolio Manager Universal Banker/SME Banker

    Job Summary

    To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist auditing expertise.

    Overall Job Purpose

    Plan, execute and manage audit assignments in accordance with the Group Audit Plan and relevant policies, procedures and quality standards. The Senior Audit Manager is responsible for the quality of the audit work performed and the efficiency and effectiveness of the audit team.

    Accountability: Audit Delivery – Planning 

    Plan the delivery of assigned audits to a high quality and in line with Key Performance Indicators as per the methodology. This will include adequate resourcing scheduling, meeting key deliverables in terms of audit timelines and review of audit work to confirm that the minimum requirements as per methodology are met. 
    Develop a detailed knowledge of the methodology by attending training sessions to ensure that approved audits are risk focused.
    Act as a mentor for auditors and peers to provide guidance to ensure that their work exceeds quality standards.
    Scorecard reviews performed by Quality Assurance (QA) should reflect results of at least 85%.
    Contribute to the annual planning process as requested by the Chief Internal Auditor by providing feedback and knowledge in terms of business. This will include identifying auditable entities, assessing the audit needs assessment and preparing all Management Information reports required.
    Develop and maintain relationships with accountable stakeholder management on each audit.
    Engage with Absa Internal Audit (IA) colleagues during assignments and request technical assistance where required. Technical assistance may include the review of key risks and controls, review of working papers and audit reports.
    Perform audits and issues assurance within Key Performance timelines and resource budget.
    Proactively provide on-the-job training to the audit team for the audit toolkit – Audit Bond and confirm through inspection of the audit work that the results of audit work are completed, updated and approved as required by the Quality Assurance scorecard.

    Accountability: Audit Delivery – Fieldwork  

    Develop testing strategies for key controls within the business to adequately mitigate the risks.
    Manage the execution of Design Effectiveness Testing (DEA) and Operational Effectiveness Testing (OET) of the audit team in line with methodology requirements and as per the requirements of the QA scorecard.
    Review the DEA and OET working papers of controls tested.
    Based on the reviews performed, provide effective feedback to audit staff during the audit assignment to confirm that working papers are completed in line with the IA methodology.
    Engage with management and auditors on progress of audit and to provide regular feedback on issues identified where the control has failed either at a DEA or OET level.
    Proactively take on additional tasks as delegated by the Chief Internal Auditor.

    Accountability: Audit Delivery – Reporting  

    Establish effective relationships and fully engage colleagues during audit reporting.
    Use business knowledge to assess evolving risks, write high quality reports with observations which are insightful, address the root cause, have agreed actions that fully mitigate the risk, support the Issues Assurance process and require no further audit work to support them.
    Raise observations as early as possible and agree actions before completion of fieldwork and write concise, accurate Executive Summaries.
    Deliver high quality audit reports, aligned to the IA methodology, which include all significant issues identified in the audit.
    Review management action plans to confirm that the identified risks associated to the control failure are adequately mitigated. Actions plans are to be specific, measurable, timely, achievable and realistic.
    Deliver high quality reports for the Board Audit Committee meetings and engagements with regulators

    Accountability: Management & Leadership 

    Mentor and coach less experienced team members by providing guidance around the methodology and audit process.
    Support IA management team to identify, attract, develop and retain talent on an on-going basis.
    Manage the teams that assigned to the audit effectively by delegating audit work to empower each individual team member.
    Provide timely feedback to address development areas and recognise quality and audit achievement.
    Ability to lead/manage multiple competing initiatives/projects and deliver results within deadlines and with a focus on quality and attention to detail.
    Provide constructive, timely and balanced feedback to audit team members, peers and Head of Audits.
    Manage an audit team to ensure effective delivery of the audit.
    Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
    Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
    Approve leave requests for team members and, create leave plans to ensure adequate coverage.
    When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
    Resolve grievances raised by team members and escalate only if required.
    Motivate team members and ensure that their efforts are recognised.
    Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the audit team.

    Accountability: Knowledge Management

    Improve technical knowledge through self-learning or training including mandatory continuous Professional Education requirements.
    Share knowledge in area of responsibility with the team to ensure that audit activities are planned effectively and completed in line with quality standards and audit methodology.
    Present effectively at stakeholder meetings and forums (eg: Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis.
    Perform all other duties as reasonably assigned.

    Risk and Control responsibilities:

    Understand and adhere to the appropriate Absa Policies and Standards applicable to the role.
    Understand and manage risks and risk events (incidents) in the role thereby contributing to the adherence to the Absa Risk and Control Framework.
    Complete all mandatory training as required.

    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

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  • Audit Manager

    Audit Manager

    Overall Job Purpose

    The core responsibility of an auditor within Absa is to execute audit assignments in accordance with the Group Audit Plan and relevant policies, procedures and quality standards.

    Accountability:  Audit Delivery and Issue Assurance 

    Develop an in depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities. 
    Deliver assigned responsibilities by the Senior Audit Manager / Head of Audit work to a high quality and in accordance with the requirements of the Quality Assurance scorecard.
    Assist the Senior Audit Manager with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the Senior Audit Manager 
    Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment
    Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required. Technical assistance may be requested for the review of the risks and controls to be tested, audit working papers and audit report.
    Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards. 
    Support the Senior Audit Manager in the identification of risks to be tested by participating in planning sessions. 
    Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes. 
    Evaluate the design and operating effectiveness of controls and document all working papers in Audit Bond for review by the Senior Audit Manager. 
    Ensure all audit observations and planned actions are factually agreed with management as soon as they arise and increase the speed of report issuance. Provide suggestions to stakeholder management on how they can address the control issues identified. 
    Document all working papers in line with methodology requirements. The working papers must be accurate, reflective of work performed and support conclusions drawn. 
    Display professional skepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified. 
    On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Senior Audit Manager and Head of Audit. 
    Provide feedback to the Senior Audit Manager and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
    Participate fully and be supportive in all audits by providing assistance to the team where required. Be quick to learn and seek opportunities to share this knowledge with colleagues 
    Continue to update awareness of risk issues and changes across selected business units from interaction with management and provide feedback to the Senior Audit Manager. 
    Assist in the induction of new joiners, mentoring less experienced team members.
    Proactively take on additional tasks as requested by the Head of Audit – which may include managing Issue Assurance and production of team Management Information. 
    Perform Issue Assurance testing and documenting of the working papers in accordance with the requirements of the Methodology.
    Support with the teams Data Analytics initiatives and have experience in performing data analytics

    Accountability:  Knowledge Management 

    Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements. 
    Share knowledge with AIA colleagues and peers in the business. 
    Develop and enhance learning through seeking coaching, training and continual feedback 
    Coach new joiners and trainees on how to apply the methodology. In addition, to proactively share knowledge of within the team, leading a session at a team meeting. 
    Build knowledge of business and culture in business units for the Retail, CIB portfolio and Functions as assigned by the Senior Audit Manager
    Knowledge of key regulations, including FIC, KYC and AML, Sanctions, for business areas / locations within remit.

    Accountability:  Reporting  

    Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk. 
    Assist the Senior Audit Manager where required, in the drafting of the audit report in line with methodology requirements and as per the requirements of the Balanced Scorecard.
    Proficient in report writing for governance reporting

     Accountability:  Relationship management 

    Develop and maintain relationships with accountable management on each audit
    Present effectively at stakeholder meetings and forums (e.g.: Risk and Governance forums) to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.

    Education and Experience Required 

    B Degree (Commercial, Informatics, Statistics); and/or
    CIA (Levels 1,2 or 3)
    Honours (Commercial, Informatics, Statistics)
    Certificate in CPA or ACCA

    Knowledge & Skills: (Maximum of 6) 

    3 years’ experience in Internal/External audit or commensurate experience in a major financial institution
    2 years’ experience in Risk Based Auditing or Risk/Control activities
    Excellent communication skills both verbal and written
    Experience in performing data analytics

    Competencies:  (Maximum of 8 competencies) 

    Deciding and initiating action
    Learning and researching 
    Entrepreneurial and commercial thinking
    Relating and networking 
    Adapting and responding to change
    Persuading and influencing 
    Creating and innovating

    Apply via :

    www.jobmata.com

  • Manager, E-Commerce 

Senior Actuarial Analyst 

Call Centre Agents (contract) – FAK

    Manager, E-Commerce Senior Actuarial Analyst Call Centre Agents (contract) – FAK

    Job Summary

    Reporting to Merchant Acquiring Product Manager, the role holder will formulate and execute the new merchant acquiring business initiatives such as Ecommerce, QR payments, mPOS, BNPL and marketplace to hold and grow the bank’s market share in the acquiring business in line with the bank’s payment’s strategy. The role holder shall also be responsible for managing the performance of the products through the entire lifecycle ensuring that customer value and ROI are optimized. The role shall interact with partners who are co-creators in the product development and management process.

    Job Description
    Key accountabilities ​and approximate time split
    Business Development – time split 40%

    Develop and implement merchant-acquiring product strategies to hold and grow the bank’s market share, revenue, and profitability in line with the Bank’s transformation strategy.
    Define compelling merchant acquiring value propositions by understanding customers’ needs, pains, and gains.
    Provide technical sales support to the relationship managers and business bankers in prospecting and closing on eCommerce opportunities and following through to implementation
    Help in identifying the unique needs of merchants, payment aggregators, fintech, and the developer community and support in curating compelling proposals that meet customer needs
    Own the E-commerce Strategy, product roadmap and, go to market efforts in line with the bank’s overall payments strategy
    Champion capacity-building initiatives to the customer-facing teams
    Identify, develop, and support the execution of acquisition marketing campaigns

    Product Development – time split 30%

    Effectively champion and gain buy-in for the eCommerce strategy, product vision, and roadmap from partner teams through collaboration, documentation, and negotiation
    Support the development of superior user experience and processes on the merchant-acquiring channels
    Support product launches to ensure go-to-market plans are effective and will deliver the planned performance indicators – financial and customer targets.
    Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application and model price and value propositions for merchants acquiring products and services.
    Work closely with the Business Units, Technology, Marketing, Project Management, and Operations teams to deliver products from ideation to market.
    Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
    Develop innovative solutions that will be delivered through digital and/or electronic channels that respond to market needs or identified gaps in the market.
    Identify and develop product performance metrics to ensure the attainment of business case objectives.
    Continuous propagation of process innovation to maximize competitive advantage.

    Stakeholder Engagement – time split 20% 

    Identify and manage internal stakeholders and external partnerships including technology and service vendors, commercial partners, and internal support teams to deliver on project deliverables.
    Assemble and manage the project teams.
    Secure and maintain business commitment/involvement from stakeholders and obtain feedback at all stages of the project.
    Analyze feedback from stakeholders and determine the way forward.
    Monitor and manage Project progress, project scope, and control change.
    Identify strategic and cross-functional issues.
    Establish and manage appropriate project Risk, Opportunities, Change, and Issue management procedures.
    Forecast and ensure delivery of likely business benefits.
    Manage compliance with Absa project practices and methodologies.
    Ensure the business is prepared for the change, including agreement of acceptance criteria and sign-off.
    Determine the readiness of service and obtain sanction to proceed to roll-out
    Review the pilot and assess the quality of deliverables and controls.
    Ensure the impact of the project on the operational and IT infrastructure is accessed and communicated.
    Ensure the project deliverables are presented to the business within timescales contained in the Project plan and within budgets agreed on inception.
    Prepare project reports within specified standards and timescales.
    Manage Project Interdependencies.

    People Management – time split 10% 

    Foster a positive, prideful work environment with open communications and timely resolution of conflicts.
    Cascade information to the project team and give briefs on assignments and technical explanations.
    Review and assess the performance of project team members against plans.
    Discuss and finalize performance development plans and ratings for your direct reports.

    Role/person specification
    Preferred Education

    A Bachelor’s degree in Commerce, Business Management, Information Technology, or related fields

    Preferred Experience

    5 years of experience in product development in a financial services environment
    At least 2-3 years of specific experience in:

    Merchant acquiring product development
    E-commerce and QR Payments
    Digital Product Development.
    Project Management

    A postgraduate qualification is an added advantage
    In-depth knowledge of competitors and local market activity
    In-depth knowledge of payment gateway flows and integrations

    Knowledge and Skills

    Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practice

    Technical Competencies

    Knowledge and experience in developing and implementing innovative product offerings.
    Knowledge and experience in the implementation of digital platforms and solutions end to end
    Strong commercial/ entrepreneurial acumen
    Strong networking skills at a high level
    Highly developed analytical and perceptive skills
    Ability to develop, plan, execute, and implement according to corporate and project plan strategies
    Change management
    Team working – building and developing high performance
    Proven people, leadership, and negotiation skills.
     A result-driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.
    Innovative, with prior experience in product development.
    Strong communication skills both in person and in writing with excellent presentation skills.
    Strong organizational skills
    Enthusiastic attitude and focus on results.
    A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.
     

    go to method of application »

    Use the link(s) below to apply on company website.  View Absa Group Salaries

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  • Security Officer 

Finance Assistant – Maternity Reliever

    Security Officer Finance Assistant – Maternity Reliever

    SECURITY STRATEGY AND COORDINATION

    Contributes to the development of the Mission’s security strategy: analysis of the context and its evolution, development of a risk analysis and the solutions envisaged. Proposes measures to mitigate the risks and vulnerabilities of the SIF in Kenya & Somalia;
    Assists and represents SIF in security management meetings of humanitarian actors (INGO, security referents of other NGOs, OCHA, etc.) and develops an information network with security focal people;
    Conduct when needed detailed field Security Risk Assessments of SIF existing or new operational areas and develop reports on findings and based on findings review/revise or develop area specific security regulations.
    In coordination with the implementation teams, participates in the development of projects by giving recommendations on security aspects, in particular acceptance and humanitarian access;
    In coordination with project teams and support departments, participates in the identification of needs for the implementation of protocols and security measures;
    Report to the HoM, the Desk and the headquarters security referent on security incidents affecting the SIF and participate proactively and constructively in crisis management in compliance with the protocols of the SIF;
    Act as the focal point at the national level for the HoM in the implementation of crisis management measures on all work locations.
    Provide country specific security briefings and debriefings to staff visitors and national staff arriving in country or joining the Mission.

    ENSURE THE SAFETY OF TEAMS, EQUIPMENT AND BUILDINGS

    Coordinates and ensures the proper implementation of risk mitigation protocols and measures by all SIF staff in all SIF work locations and field activities;
    Supervises and coordinates security assessments and the implementation of mitigation measures according to the SIF protocols in working areas and in the wider locations where SIF work;
    Ensures the capitalization and archiving of daily security management tools (ToR, Movement Tracking, validation, etc.
    Coordinates the regular updating of security management plans and tools across all SIF bases;
    Proposes and then ensures the implementation of Security Regulations and evacuation plans for expatriate and national staff relocated;
    Coordinates the implementation of protocols and preventive measures for crisis management (Hibernation, communication tree, reference health centers, etc.);
    Sets up and coordinates security information exchange networks for all staff (WhatsApp group, Skype group, etc.)
    Support the IT Officer in ensuring the security of computer and smartphone equipment (antivirus, backup methods, promotion of confidentiality, etc.);
    Maintains and supervises the use of satellite phones;
    Under supervision of the HoM assists and represents the SIF in meetings of humanitarian actors.

    MANAGEMENT

    Manages the security guards at the SIF Offices, and Bases: provides briefings, planning, follow-up, supervision, performance interview, reinforcement of technical knowledge, regular meetings, etc;
    Evaluates the performance of its team members regularly, before the end of the trial period and before the end of their contract;
    Defines and updates the training plans of its team and monitors the impact of training;
    Ensures the development of training modules and implements them with drivers, guards, and operational teams;

    CRISIS MANAGEMENT

    Report to the HoM, and the Headquarters security referent on security incidents affecting the SIF and participate proactively and constructively in crisis management in compliance with the protocols of the SIF;
    Serves as the focal point at the national level for the HoM in the implementation of crisis management measures on all bases in the event of an incident occurring to SIF teams, equipment, and buildings;
    Participates in the crisis unit according to the crisis management protocols of the SIF;
    Depending on the context, promptly proposes to the HoM temporary ad hoc measures to respond to an emergency spending decisions from Headquarters;
    Contacts the teams directly to provide them with support and advice in the event of an incident occurring in the areas of action of the SIF, regardless of the time or day of the week.
    Participates in post-crisis analysis and identification of lessons learned with the Headquarters security referent and ensures that appropriate changes in security plans and tools are implemented if necessary.

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    Training: BAC + 5 Minimum in the security and risk management professions.
    Minimum experience: At least 3 years of experience as a field security referent in an NGO.
    Experience in supporting a national resource is an asset.
    Knowledge of context (cultural, historical, economic, political, etc.) issues in Kenya & Somalia is an asset.
    Language level: Fluent and written competency in English and Kiswahili and/or Somali required. Knowledge of some competency in French is an advantage.
    Software level: Knowledge of Word, Excel, Outlook and internet search methods.
    Knowledge of standard security documents: contingency plan, risk analysis.
    Team spirit.
    Organizational and writing skills.
    Knowledge in security assessment, planning and security monitoring tools.
    Managerial skills concern for exemplarity.
    Strategic vision

    ETHICS AND PROFESSIONAL PRACTICE

    Respect and promote SIF’s Policies and Agree to comply with SIF Code of Conduct and ensures Child Safeguarding standards are upheld.
    Report to your line manager any discrepancies of SIF’s policies among the team or partners
    Maintain confidentiality at all times.

    go to method of application »

    Please submit an application letter, resume and a list of 3 professional references combined in one PDF document to apply.ken@secours-islamique.org not later than May 19th, 2023. The position title (Security Officer) should be indicated on the subject line.

    Apply via :

    apply.ken@secours-islamique.org

  • Regional Manager 

Business Process Modeler (2 Years Fixed Term Contract) 

Business Development Officer (Medical Department) – FAK

    Regional Manager Business Process Modeler (2 Years Fixed Term Contract) Business Development Officer (Medical Department) – FAK

    Job Summary

    To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. banking management methodology, governance and delivery objectives.

    Job Description

    Commercial/Business Management:: Manages a business unit within a Banking product or function; Accountability for directing and controlling all organisational activities for the area of accountability including setting objectives and plans and implementing policies
    Possesses deep business knowledge of the business area. 
    Strategy Design and Execution:  Accountable for the setting of a commercial strategy of the area of accountability (Product/sub-Product, Sector/sub-sector or Functional/sub-Functional level)
    Designs and staffs a fit for purpose organisational structure for the area of accountability to enable effective operations and achievement of business unit objectives
     Designs and oversees the implementation of strategic delivery roadmaps to enable the realisation of the desired commercial outcomes
    Accountable for influencing investment/ Book of Work funding requests to enable execution of the commercial strategy 
    Finance/P&L: Accountable for the financial performance of the area of accountability including shaping and driving the income statement, balance sheet and P&L 
    Control: Control: Accountable for ensuring an optimal and compliant control environment that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of the Bank. 

    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Engineer With Fire Fighting System Experience

    Sales Engineer With Fire Fighting System Experience

    Job Description

    Position of Sales Engineer with experience in Fire Fighting System.

    Technical Skills:

    Sales Advise and Support, Communication Skills, Business Development Strategic Planning,
    Knowledge about Fire Fighting system & Fire Detection System,

    Main Functions:

    Following up with our Internal Team – Estimation/Quotation/Accounts/Purchasing
    Addressing Client issues/concerns/requirements and to solve /fulfill it.
    Visiting Clients for quotation, projects and further building business relationship

    Minimum Requirement:

    Must have Mechanical/Industrial Engineering bachelor’s degree
    Must have a FIRE FIGHTING EXPERIENCE in Kenyan market
    Knowledge for Fire Protection and Firefighting system.
    More than 3 year experience in the same field within kenya
    25-35 years old
    With Driving License
    Can start immediately

    **Interested candidates should attached updated CV with photo**

    Interested and qualified candidates should forward their CV to: huthaifa@naffco.com using the position as subject of email.

    Apply via :

    huthaifa@naffco.com