Company Founded: Founded in 1991

  • Technical Sales Representative

    Technical Sales Representative

    Responsibilities:

     Develop and execute sales strategies to achieve monthly, quarterly, and annual sales targets for the roof products category.
     Actively seek out new sales opportunities through field sales, cold calling, networking, email, and social media.
     Prepare and deliver appropriate presentations on products and services to potential clients.
     Provide technical advice regarding our roofing products, including roof windows, light tunnels, and loft ladders.
     Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; and recommending profit and service improvements.
     Collect, analyze, and summarize information for quality reporting.
     Establish and enforce organizational standards for maintaining quality service.
     Participate in trade and industry expos, trade events/activations, or other networking events to realize quality sales opportunities with potential for conversions.
     Negotiate and handle objections or complaints from clients.
     Maintain personal development by attending regular training or workshops, establishing personal networks, and reviewing industry-related publications, sales techniques, and business models.

    Qualifications:

     Bachelor’s degree or Diploma in Sales, Engineering, or a related field with at least 4+ years of proven sales experience.
     Previous experience in selling roof products and technical knowledge is an added advantage.
     Proficiency in written and spoken English.
     Passion for sales and customer engagement.
     Good interpersonal and communication skills.
     Proficiency in basic office applications.
     Strong organizational and time management skills.

    Apply via :

    classic-mouldings.com

  • Branch Manager – Coast Region 


            

            
            Head: Card Acquiring 


            

            
            Merchant Acquiring Relationship Manager

    Branch Manager – Coast Region Head: Card Acquiring Merchant Acquiring Relationship Manager

    Job Summary

    To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
    Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
    Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch. 
    Maintain a high level of bank standards and management controls to achieve operational & control rigor excellence, through strict adherence to operations and compliance policies and guidelines. 
    Establish a high-performance culture amongst the branch team.

    Job Description

    Key Accountabilities (Duties & Responsibilities) and approximate time split. 

    Business Growth: Time Split 60%

    Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
    Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
    Manage branch portfolio risks in line with the bank’s portfolio appetite.
    In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
    Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
    Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
    Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
    Harness existing staff potential and create new competencies in order to achieve competitive advantage.
    Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include Achieving branch sales targets as well as participating in and leading sales activations
    Establish firm relationships with the Top 200 clients and business influencers in the local area.
    Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS, etc.).
    Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
    Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
    At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batches on the core banking system.
    The branch must maintain the look and feel as per Absa bank standards.
    Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
    Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
    Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
    In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

    Branch expenditure.
    Equipment maintenance.
    Overtime approvals.
    Stationery consumption, telephones, electricity, water, travel, etc.
    Staff costs
    Sundry losses

    Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
    Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
    Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.

    Internal Controls, Governance, Processes & Procedures; Time Split 15%

    Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
    At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date, etc.
    Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
    Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
    Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
    Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

    Branch expenditure.
    Equipment maintenance.
    Overtime approvals.
    Stationery consumption, telephones, electricity, water, travel, etc.
    Staff costs
    Sundry losses

    Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
    Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
    Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
    Ensure all fees and commissions due to the bank are collected.
    Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
    Ensure Data privacy policies are adhered to at the branch at all times.

    Customer Experience: Time split 15% 

    The branch must maintain the look and feel as per Absa bank standards.
    Ensure excellent customer experience is maintained at all times.
    Ensure set TAT is achieved at all times.
    Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
    Ensure customer data is up to date.
    Ensure branch NPS scores are maintained as per the set standards.
    Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
    Provide leadership around customer experience at the branch.
    Monitor the counter service to ensure customers are served within acceptable waiting time.

    Capacity Building & People Management; Time split 10% 

    Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
    Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
    Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
    Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment, etc.) to achieve common goals.
    Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
    Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.
    Manage performance/disciplinary issues/grievances for branch staff.
    Management of leave/sickness

    Role/person specification

    Preferred Qualification

    A university degree in a relevant discipline or relevant experience to compensate, postgraduate qualifications will be an added advantage.

    Preferred Experience

    At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.
    Prior experience in the banking industry; including experience in supervisory or managerial positions.

    Knowledge and Skills 

    Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
    Strong leadership and Managerial Skills.
    Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
    A solid understanding of financial products and services offered by the bank.
    knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
    A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.
    A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
    Up-to-date knowledge of competitor and market activity in the local area
    Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.

    Ideal Job Competencies

    Technical Competencies

    Technology Skills – Knowledge of computerized banking applications and spreadsheets
    Conceptual and analytical skills – Ability to quickly grasp and understand systems and keen to details.
    Risk management – Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank.
    Compliance and Regulatory Framework – Top incision understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc.
    Basic Credit Skills – Good knowledge of personal and business credit underwriting and portfolio management.
    Audit standards & Legislation – Good knowledge of International Accounting, and Audit Standards, and Legislation
    Knowledge of Banking and Business Operations – Knowledge of all the Banks’ operations and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

    Behavioral Competencies

    Results and achievements oriented- Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes.
    Leadership and Management Skills – Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture.
    Communication & Interpersonal Skills – Well-developed oral and report-writing skills, ability to work with, coach, and mentor staff.
    Negotiation & Selling Skills – Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake.
    Human Resource Management Skills – Leadership skills, team building, and ability to train, develop, lead, and build motivated teams.
    Personal Ethics – Must be honest, fair, just but firm with self, and of high integrity.
    Relationship Management – Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.
    Conscious of banks’ reputation – Protect and enhance the banks’ reputation.

    Work Cycle and Impact:

    In charge of branch strategic initiatives
    Branch leave management.
    Review and testing of offsite bank keys.
    Management of E-Learning for self and other branch staff.
    Ensure that Snap checks are undertaken strictly as per the laid down bank procedures (Monthly, quarterly, annually)
    Routine testing of control application and effectiveness
     

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Humanitarian Affairs Officer/ Access/ Civil Military Coordination, P3

    Humanitarian Affairs Officer/ Access/ Civil Military Coordination, P3

    Responsibilities

    Within delegated authority, the Humanitarian Affairs Officer/Access/Civil-Military Coordination will be responsible for the following duties:

    Humanitarian Affairs:

    Monitors, analyzes and reports on humanitarian developments, disaster relief/management or emergency situations in the region, particularly related to access and Civil-Military coordination.
    Organizes and prepares, if requested, papers on humanitarian, emergency relief and related issues, Organizes follow-up work, including interagency meetings to support policy development work and decision-making on important issues, particularly related to access and Civil-Military coordination.
    Drafts and prepares regular situation papers/reports highlighting relevant operational factors affecting the humanitarian situation and response efforts, particularly related to access and Civil-Military coordination.
    Prepares or contributes to the preparation of various written reports, documents and communications, e.g. drafts sections of studies, background papers, policy guidelines, briefings, case studies, presentations, correspondence, etc., highlighting relevant policy and operational factors affecting access, Civil-Military coordination, the humanitarian situation and response efforts.
    Assists in the preparation, implementation and monitoring of humanitarian appeals for countries in the region, including Humanitarian Needs Overviews (HNO) and Humanitarian Response Plans (HRP).
    Ensures appropriate monitoring and reporting mechanisms; provides information and advice on a range of related issues, particularly related to access and Civil-Military coordination, at regional and country level.
    Reviews and provides advice on policy issues related to humanitarian access, safeguarding humanitarian principles and ensuring the effective delivery of humanitarian assistance, at regional and country level.
    Partners with other humanitarian agencies to plan and evaluate humanitarian and emergency assistance programmes and help ensure that latest findings, lessons learned, policy guidelines, etc. are incorporated into these activities, including gender-related considerations, particularly related to access and Civil-Military coordination.
    Provides substantial support to sector / cluster working groups and facilitates exchange on cross-cutting issues, including gender, protection, accountability to affected people and prevention of sexual exploitation and abuse.
    Establishes and maintains contacts with relevant authorities, other UN agencies, non-governmental organizations, diplomatic missions, etc. in support of humanitarian access and Civil-Military coordination at regional and country level.
    Supports advocacy initiatives on issues impacting humanitarian needs and response efforts through the collection of information, liaison with humanitarian partners, government officials, the media, etc. in support of humanitarian access and Civil-Military coordination.
    Undertakes and provides support to technical assistance and other field missions, e.g. leads inter-agency coordinated needs assessment missions and participates in field trips to review the humanitarian situation, response and coordination, etc. especially in support of humanitarian access and Civil-Military coordination.
    Organizes and participates in working groups, humanitarian coordination, preparation of relevant agendas, background documentation and minutes meetings, conferences, consultations with other agencies and partners on humanitarian and emergency relief-related matters, especially in support of humanitarian access and Civil-Military coordination.
    Deploys on humanitarian surge and support missions in Southern and Eastern Africa as requested, including to facilitate: humanitarian access negotiations; Civil-Military Coordination, humanitarian operational coordination (e.g. chairing inter-cluster meetings); humanitarian financing proposals (e.g. CERF applications); implementation of preparedness actions (e.g. contingency plans); development of humanitarian needs overviews and appeals; and humanitarian needs assessments.

    Humanitarian Access:

    Supports in developing and implementing access strategies for contexts in the region, including actor mapping, context analysis and analysis of access dynamics in the region.
    Supports negotiations with relevant stakeholders to establish/maintain humanitarian access (both cross-line and cross-border) and resolve any arising constraints, while working to promote a principled, coordinated approach to access and share best practice with partners to ensure effective humanitarian access strategies across the region and in priority countries.
    Supports the maintenance of up-to-date access and conflict data, including access tracking, reporting and analysis, providing timely analysis and updates to various regional and in country coordination forums and key stakeholders.

    Humanitarian Civil-Military Coordination:

    Establishes the necessary links with military officers in relevant military forces, and personnel in UN agencies and NGOs, to undertake Civil-Military coordination in the region and in priority countries, including with training institutes in the region.
    Serves as focal point for policy related to civil-military coordination in close consultation with the Head of EPR.
    Leads, if applicable, the development of country-specific guidelines on civil-military relations, based on the current “Guidelines on the Use of Military and Civil Defence Assets in Disaster Relief” and “Guidelines on the Use of Military and Civil Defence Assets to Support UN Humanitarian Activities in Complex Emergencies”, as well as the “IASC Reference Paper
    on Civil-Military Relationship in Complex Emergencies”, the IASC Discussion Paper and
    Non-Binding Guidelines on the “Use of Military or Armed Escorts for Humanitarian Convoys”, applicable Security Council resolutions and other relevant instruments.
    Ensures that the country-specific guidelines, and the generic guidelines mentioned above are properly disseminated and understood by both the humanitarian actors and the military forces present, as well as by local actors, as appropriate. Promote and ensure adherence to the above Guidelines within the entire humanitarian community and advise on potential consequences if these principles are compromised.
    Organises, with relevant and balanced Humanitarian and Military representation, Workshops on Civil-Military relations, by advocating adherence to applicable guidelines and principles and focusing on positive examples, contribute to a positive working relationship between relevant international military and IASC members.
    Performs other duties as required.

    Competencies

    Professionalism:
    Knowledge of a range of humanitarian assistance, emergency relief and related human rights issues, including approaches and techniques to address difficult problems. Analytical capacity and in particular the ability to analyze and articulate the humanitarian dimension of issues which require a coordinated UN response. Ability to identify issues and judgment in applying technical expertise to resolve a wide range of problems. Ability to conduct research, including ability to evaluate and integrate information from a variety of sources and assess impact on the humanitarian rights situation in assigned country/area. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery); ability to provide guidance to new/junior staff. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    Communication:
    Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
    Planning& Organizing:
    Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

    Education

    Advanced university degree (Master’s degree or equivalent) in political science, social science, international studies, public administration, economics, engineering, earth sciences or a related field.
    A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.

    Work Experience

    A minimum of five (5) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related area is required.
    Humanitarian experience in the field (actual setting where a mission and/or project is being implemented) in emergency situations (complex emergency or natural disaster) is desirable.
    Experience within the UN Common System or other international organization is desirable.
    Experience in Southern and/or Eastern Africa is desirable.
    Experience in undertaking humanitarian access negotiations is desirable.
    Experience in civil-military coordination with the UN, or experience in the military forces dealing with major humanitarian operations, is desirable.

    Languages

    French and English are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French and/or Arabic is desirable.

    Apply via :

    careers.un.org

  • Bird Scout Trainee (21 Vacancies) 


            

            
            Security Warden Trainee – (87 Vacancies) 


            

            
            Apron Controller Trainee – (30 Vacancies) 


            

            
            Fire Fighter Trainee – (75 Vacancies) 


            

            
            Civil Technician Intern- 4 Posts 


            

            
            Electronics Technician Intern- 4 Posts 


            

            
            Electro- Mechanical Intern- 2 Posts 


            

            
            Building Technician Intern- 4 Posts 


            

            
            Electricians Intern- 4 Posts 


            

            
            Mechanics Intern- 4 Posts 


            

            
            Mason Intern- 4 Posts 


            

            
            Plumbers Intern- 4 Posts 


            

            
            Carpenter Intern- 4 Posts 


            

            
            Finance Intern- 4 Posts 


            

            
            ICT Intern- 2 Posts 


            

            
            Procurement & Logistics Intern- 2 Posts 


            

            
            Human Resource Development Intern- 2 Posts 


            

            
            Marketing & Business Development- 2 Posts 


            

            
            Corporate Planning Intern- 2 Posts 


            

            
            Legal Services Intern- 2 Posts 


            

            
            Airport Accountant 


            

            
            Land Surveyor (S7) 


            

            
            Airport Engineer (S7) 


            

            
            Mechanical Engineer (S7)- 2 Posts 


            

            
            Airport Engineer (S8) 


            

            
            Manager Procurement & Logistics 


            

            
            Manager Performance and Change (S7) 


            

            
            Manager Training and Development (S7) 


            

            
            Airport Manager Malindi(S7) 


            

            
            Manager, Pensions (S7) 


            

            
            General Manager, Procurement and Logistics (S9) 


            

            
            Corporation Secretary / Chief Legal Officer (S9) 


            

            
            General Manager, Marketing and Business Development (S9) 


            

            
            General Manager Finance (S9) 


            

            
            Manager Airport Operations (S8) (2 Vacancies) 


            

            
            Manager Birds and Wildlife Control (S7)

    Bird Scout Trainee (21 Vacancies) Security Warden Trainee – (87 Vacancies) Apron Controller Trainee – (30 Vacancies) Fire Fighter Trainee – (75 Vacancies) Civil Technician Intern- 4 Posts Electronics Technician Intern- 4 Posts Electro- Mechanical Intern- 2 Posts Building Technician Intern- 4 Posts Electricians Intern- 4 Posts Mechanics Intern- 4 Posts Mason Intern- 4 Posts Plumbers Intern- 4 Posts Carpenter Intern- 4 Posts Finance Intern- 4 Posts ICT Intern- 2 Posts Procurement & Logistics Intern- 2 Posts Human Resource Development Intern- 2 Posts Marketing & Business Development- 2 Posts Corporate Planning Intern- 2 Posts Legal Services Intern- 2 Posts Airport Accountant Land Surveyor (S7) Airport Engineer (S7) Mechanical Engineer (S7)- 2 Posts Airport Engineer (S8) Manager Procurement & Logistics Manager Performance and Change (S7) Manager Training and Development (S7) Airport Manager Malindi(S7) Manager, Pensions (S7) General Manager, Procurement and Logistics (S9) Corporation Secretary / Chief Legal Officer (S9) General Manager, Marketing and Business Development (S9) General Manager Finance (S9) Manager Airport Operations (S8) (2 Vacancies) Manager Birds and Wildlife Control (S7)

    REF: OPS/BSCT/AUGUST 2023

    Job Purpose
    The job holder will be responsible for the control of birds and other wildlife species within and around the airports and airstrips.

    Key Duties and Responsibilities

    Maintaining surveillance of wildlife activity in the airports, airstrips and the surrounding environment;
    Scaring away birds / wildlife within the airport premises;
    Carrying out airfield inspection and surveillance, identifying and deterring potential wildlife hazards;
    Monitoring behaviour and movement of bird /wildlife within the airport premises to ensure they do not interfere with safety of aircraft;
    Recording bird/wildlife control activity/incident in the wildlife log sheet;
    Communicating wildlife-related emergencies and the hazardous presence of wildlife to Duty Wildlife Officer in charge for action;
    Participating in the clean-up process in case of a bird strike; and
    Collecting and collating wildlife strike data and assists in bird and wildlife surveys.
    Participating in bird / wildlife risk management assessment activities to devise bird / wildlife control measures;
    Participating in Bird/Wildlife Control Section Research activities to devise Bird / Wildlife control measures;
    Participating in the local Wildlife Bird Strike Committee meetings and ensure local stakeholders are involved in effective bird/wildlife hazard control mitigations;

    Key Qualifications and Experience

    Kenya Certificate of Secondary Education (KCSE) Grade C or equivalent
    Certificate in Wildlife Managementii.
    Age – Not more than 26 years (Born from January, 1997)

    Skills and Competencies

    Teamwork, good communication and interpersonal skills

    go to method of application »

    Terms and Conditions of ServiceDocuments to be submitted by the ApplicantsApplication Criteria
    The full details of the advertisement can be accessed on KAA Website https://www.kaa.go.ke under Careers Section for detailed job descriptions, requirements for appointment and instructions on how to apply.Only shortlisted candidates will be required to submit the following clearance certificates as per the requirements of Chapter Six of the Constitution of Kenya 2010:The clearance certificates should be valid and current.The self-declaration Form from EACC should indicate the respective position that is being applied for.Only shortlisted and successful candidates shall be contacted. Shortlisted candidates shall be required to provide original National Identity Card, Academic and Professional Certificates during the interview.Submission of Applications
    Interested and qualified persons are requested to make their applications via electronic mail recruitment@kaa.go.ke or in hard copy quoting the Job Reference on the Email title line or on the envelope to:.Managing Director / CEO
    Kenya Airports Authority
    KAA Head Office, Airport North Road
    P. O Box 19001-00501, Nairobi Kenya.Note:Candidates applying for Internship should follow the steps below:Application Criteria
    If you are interested and you meet the above criteria, please send in your application letter attaching certified copies of relevant certificates and testimonials, a resume/curriculum vitae, copy of national identity card, daytime phone contact, email address and names of three (3) referees who can speak of your competence, character and integrity in word document (.doc/.docx) to recruitment_interns@kaa.go.ke or in hard copy to;Managing Director / CEO
    Kenya Airports Authority
    KAA Head Office, Airport North Road
    P. O Box 19001-00501, Nairobi Kenya.Only shortlisted candidates will be required to submit a valid police clearance certificate.Please indicate the Department/Position Title on the Email Title line or on the Envelope. Your application should reach us on or before Monday, 21st August, 2023.

    Apply via :

    recruitment@kaa.go.ke

  • Assistant Underwriting Manager – FAK 


            

            
            Legal Intern – FAK

    Assistant Underwriting Manager – FAK Legal Intern – FAK

    Job Summary

    To work in the capacity of Assistant Manager – Underwriting, Branch Operations Support in a unit dealing with all Branch Support in the department to avoid delays and poor-quality business.

    Job Description

    Supervise the assigned underwriting team to ensure the key departmental deliverables are achieved, especially on branch approvals.
    Create strong underwriting technical capacity to enable us to implement our company strategy around titling our business to non-motor.
    Create a specialized team to support quotations unit within underwriting.
    Ensure risks are properly underwritten as per the company’s underwriting guidelines and within prescribed mandates.
    Ensure retention of existing business by timely invitation of renewals in the branches and head office.
    Posting underwriting transactions and other related tasks within the prescribed timelines.
    Receive Risk notes, issuing debit notes and policy documents.
    Processing policy documents for new businesses.
    Assist in processing loss ratio reports and review business performance.
    Assist in claims department by providing the required documents and details immediately.
    Ensure 100% adherence to the debt management guidelines.
    Customer and intermediary relationship management.
    Co-ordinating meetings and branch visits to support sales team on underwriting technical support.

    Education

    Higher Diplomas: Business, Commerce and Management Studies (Required)
     

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Branch Manager

    Branch Manager

    Job Summary

    To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches. 
    Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability. 
    Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch. 
    Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines.
    Establish a high-performance culture amongst the branch team.

    Job Description

    Key Accountabilities (Duties & Responsibilities) 

    Business Growth – Time Split 60%

    Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
    Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
    Manage branch portfolio risks in line with the bank’s portfolio appetite.
    In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
    Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
    Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
    Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
    Harness existing staff potential and create new competencies in order to achieve competitive advantage.
    Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
    Establish firm relationships with the Top 200 clients and business influencers in the local area.
    Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
    Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
    Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
    At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
    The Branch must maintain the look and feel as per the Absa bank standards.
    Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
    Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
    Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
    In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

    Branch expenditure.
    Equipment maintenance.
    Overtime approvals.
    Stationery consumption, telephones, electricity, water, travel etc.
    Staff costs
    Sundry losses

    Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
    Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
    Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

    Internal Controls, Governance, Processes & Procedures – Time split 15%

    Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies through the BOL.
    At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
    Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
    Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
    Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
    Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements: o Branch expenditure. o Equipment maintenance. o Overtime approvals. o Stationery consumption, telephones, electricity, water, travel, etc. o Staff costs o Sundry losses
    Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
    Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
    Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
    Ensure all fees and commissions due to the bank are collected.
    Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
    Ensure Data privacy policies are adhered to at the branch at all time.

    Customer Experience: Time split 15%

    The Branch must maintain the look and feel as per the Absa bank standards.
    Ensure excellent customer experience is always maintained.
    Ensure set TAT is achieved at all times.
    Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
    Ensure customer data is up to date.
    Ensure branch NPS scores are maintained as per the set standards.
    Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
    Provide leadership around customer experience at the branch.
    Monitor the counter service to ensure customers are served within the acceptable waiting time.

    Capacity Building & People Management: Time Split 10%

    Build and develop a high-performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
    Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
    Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
    Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment, etc.) to achieve common goals.
    Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
    Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
    Manage performance/disciplinary issues/grievances for branch staff
    Management of leave/sickness

    Role/person specification

    Preferred Qualification

    A university degree in a relevant discipline or relevant experience to compensate, post-graduate qualifications will be an added advantage.

    Preferred Experience

    At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.

    Knowledge and Skills

    Business understanding and management experience of Retail / Consumer and Business Segments
    Working knowledge of Branch Operations and Controls
    Demonstrable experience in Customer Service management including complaint management /resolution.
    Hands-on experience in sales management including leading Direct Sales teams.
    People management experience of big teams
    In-depth knowledge of banking products, strategies, and structures in Retail,
    Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
    Good working knowledge of people policies and procedures
    Thorough understanding of the banking industry practices and regulations.
    Well-informed on the general economic, political, and business environment.
    Up-to-date knowledge of competitor and market activity in the local area
    In-depth understanding of core banking operating IT systems e.g., Flexicube

    Education

    National Certificate: Accounting (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Relationship Manager – Absa Workplace Banking 


            

            
            SME Relationship Manager 


            

            
            SME Credit Manager

    Relationship Manager – Absa Workplace Banking SME Relationship Manager SME Credit Manager

    Job Summary

    To provide specialist advice and support in sales, enabling the provision of sound claims assessment expertise.

    Job Description

    Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required: Compliance and Risk Management
    Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards: Customer Experience
    To provide service excellence and achieve customer satisfaction

    Education

    Higher Diplomas: Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

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  • Financial Reporting and Controls Manager

    Financial Reporting and Controls Manager

    Job Summary

    To provide specialist advise and support in the maintenance and analysis of financial data in order to provide accurate reports and information to relevant business stakeholders, through the execution of predefined objectives as per agreed SOPs.
    Responsible for Implementation of the Financial Reporting Risk Framework which sets out the activities, tools, techniques, and organizational arrangements to ensure that all material risks facing the Bank are identified and understood, and that appropriate responses are in place to protect Absa Kenya Limited and prevent detriment to its customers / clients, colleagues or community, enabling the Bank to meet its goals, and enhancing our ability to respond to new opportunities.

    Job Purpose

    Responsible for ensuring the business and its operations are conducted in accordance with both Local and Group Accounting and Financial Control Policy.
    Responsible for the Monthly Close process for Business Banking SBU’s – Larger Business, Medium Business & Agriculture. Specifically the jobholder has responsibility for:-
    Implementing the Financial Controls and Processes to ensure the Bank is complying with all Group accounting and financial control policies and to account reconciliation.
    Monitoring the performance of controls by reviewing them with the control owner or using the online tool.   Reports on exceptions, issues, and items at risk.
    Ensuring that all processes and controls have been carried out to ensure the Financial Director is able to sign the formal FD attestation.  Prepares the list of Control Issues and Numeric Tables which form a major part of the attestation.
    Implementing any new policies ensuring existing controls are operating in accordance with the documented/mapped process.  Represents the Head, Financial Control at meetings when required and will ensure any new policies or changes in policies are communicated within the Finance Team.
    Responsible for the preparation and submission of statutory accounts
    Processing Financial Management information through SAP and TM1 accurately and timely
    Ensuring that the reporting requirements to Management Group and Statutory reports are complete, accurate and timely.
    To be a trusted technical expert with respect to Central Bank regulations, SARB, IFRS/IAS, and other Group Policies within Finance, ensuring that accounting follows IFRS and regulatory accounting guidelines.
    Providing expertise for all aspects of financial controls and reporting, and deliver improved Risk Management Control and Compliance
    To ensure that appropriate statutory audits and examinations are conducted in a professional and timely manner.
    Manage the balance sheets and the profit and loss accounts of the subsidiary companies and provide avenues of improvement.
    Assist the financial controller in the cost control management across the bank, supporting the Business Partners with review and challenge of both BAU and Project costs.
    Provide training to other team members.
    Responsible for the Eliminations process including reviewing all mismatches and will chase the parties involved where material mismatches occur so that these can be understood and be explained.  Provides coaching to the parties involved to ensure mismatches which are not due to timing don’t re-occur.
    Responsible for running the monthly Journal QA and Account Reconciliation QA processes, including selecting the sample, conducting the sample, and collating the results for sign off by the Head, Financial Control.

    Key Accountability:

    Financial Reporting-Time split%:30%

    Implementing the controls and processes to ensure the Bank follows all Group Accounting and financial control policies and to account reconciliation. This includes ensuring that reconcilers and reviewers are in place and that, they are trained in their responsibilities and monitoring the reconciliation and review process, chasing for adherence to policy as appropriate.
    Review and reconcile Finance Department’s Internal Accounts Ensure internal accounts are operated with proper authority from Finance.
    Minimizing operational risks within the business by ensuring that GL control measures are in place in line with the GL Control Framework ensuring Finance maintains Green Audits.
    Proactively educate Finance Team on operational rigor requirements by offering training & coaching.
    Work with key risk, control, and compliance areas i.e., Executive Risk Committee and, and other Risk Management Committees to ensure the early identification and resolution of control issues.
    Assist all controls teams to develop improvement actions, and track progress on remediation.
    Conduct quarterly visits to all Head Office Depts. and Sampled Branches and carrying out ‘health checks’ after each visit agree action plan with business area, compile accurate, comprehensive, and timely reports to the Head, Financial Control/Balance Sheet Committee.
    Set timetable and coordinate auditor’s requests in respect of both internal and external audits. Responsible for managing the closure of all audit findings, ensure action plans are in place and report to BAGL as necessary.
    Work closely with the GL controllers and reconciliation teams to ensure adequate monitoring of usage of GL s for accurate financial reporting.
    Responsible for the Finance control framework
    Monitoring the performance of controls by reviewing them with the control owners or using the online tool.   Reports on exceptions, issues, and items at risk – where early resolution is not possible will ensure an action plan is in place with clear line of sight to resolution.
    Responsible for running the monthly Balance Sheet Review Process and Account Reconciliation processes, including selecting the sample, conducting the sample and collating the results for Head Office and having these signed off by the Head, Financial Control.
    Responsible for the Eliminations process including reviewing all mismatches and will chase the parties involved where material mismatches occur so that these can be understood and be explained.  Provides coaching to the parties involved to ensure mismatches which are not due to timing don’t re-occur. Will liaise with the FRSC to resolve operational issues which result in elimination mismatches occurring.
    Implement any new policies ensuring existing controls are operating in accordance with the documented / mapped process.  Represents the Head, Financial Control at meetings when required and will ensure any new policies or changes in policies are communicated within the Finance Team.
    Ensuring that all processes and controls have been carried out to ensure the SBU Financial Controller is able to sign the formal FD attestation.  Prepares the list of Control Issues and Numeric Tables which form a major part of the attestation.  Overall ensure appropriate confidence for the FD/MD to attest to the financial results.
    Any issues with controls and processes which cannot be resolved by the jobholder should be escalated to the Financial Controller – Projects and Controls to advise on or resolve.

    Compliance – CBK Reporting- Time split%:30%, Decision Control-Time split%:30%

    1. Prepare and submit to Central Bank, the following returns: – 

    Liquidity Statement (PR5_2) as at 10th, 20th, and End month
    Banking Statistics (BSM) reports as at 10th, 20th, and End month
    Deposit Protection Fund Board (DPF)
    Profit and Loss (PR21)
    Capital to Risk Weighted Assets (PR3)
    Quarterly balance sheet (PR5_1)
    Monthly Government accounts return
    Quarterly Agricultural return

    To facilitate effective and constructive sharing of knowledge and experience of compliance issues across the cluster and to effectively engage with other clusters and AGL
    Keep local compliance stakeholders updated on regulatory pronouncements, and the impact to their business.
    Keep local compliance stakeholders updated on regulatory pronouncements, and the impact to their business.
    Be the understudy for the Financial Reporting and Controls Manager
    Be up to date on all regulatory changes and can articulate the impact to the business. Well informed on current industry thinking.
    Responsibility for maintaining proper accounting records
    Responsible for the chart of accounts and correct GL mapping in TM1 and SAP
    Ensure the timely and effective preparation and maintenance of the Fixed assets register to enable accurate calculation, movement, and monitoring of depreciation
    Managing the ETA (intergroup recharge) process, including gathering information to calculate the ETA’s and the preparation of PC Uploads for input into SAP
    Responsible for ensuring accurate period end close and ensuring all month – end reconciliations are done. In Consultation with Head of Financial Control pass and document all agreed adjustments into TM1
    Responsible for the accuracy and completeness of raw data into and out of both SAP and TM1 to finalise the base financial information i.e. ‘one version of the truth’. This output is primarily used to produce the reports for Management Accounts such as the CMC Financial Performance pack.
    Responsible for regulatory reporting to the Central Bank of Kenya – Review and approve the completed schedules before they are submitted.
    Responsible for the quarterly, half year & full year statutory reporting, including newspaper publications
    Ensure compliance with IFRS/Group Accounting policies, regulatory guidelines and procedures in Group, Statutory and Regulatory reporting.
    Actively develops a culture of continuous improvement. Review processes procedures and requirements, on a regular basis, identify areas for improvement and drives through the necessary changes.
    Ensure all queries from the Relationship Management team and/or Business are dealt with appropriately and issues escalated as required.
    Keep local compliance stakeholders updated on regulatory pronouncements, and the impact to their business.

    Financial Control- Time split%:40%

    Implementing the Financial Controls and Processes to ensure the Bank is complying with all Group accounting and financial control policies and to account reconciliation.
    Reviewing processes procedures and requirements, on a regular basis, identifying areas for improvement and driving the necessary changes
    Coordinate all annual audit & statutory reporting activities, including preparation of financial schedules & reports.
    Developing and maintaining relevant and timely information for the Balance Sheet Review Committee and other control forums to enable effective decision making and achievement of targets.
    Coordinate all annual audit & statutory reporting activities, including preparation of financial schedules & reports.
    Management of audit action items, ensuring closure by due date
    Implement the account Ownership and reconciliation policy ensuring the reconciliation and verification of all accounts within the General Ledger (GL) that are used for internal and/or external financial reporting, including financial statements and disclosures. 
    Maintaining the Bank Chart of accounts and the General Ledger opening workflow attending to ad hoc queries from the branches and business units relating to GL usage and reconciliations.
    Timely and accurate submission of Finance Control monthly attestation
    Providing adequate information to account owners to enable them to complete their control attestations at the required intervals.
    Collating and Providing appropriate P&L and balance sheet commentary to the group
    Brings clarity of thought to financial implications and guides the business to the decision that needs to be made. Using breadth and depth of business knowledge and experience gives the business confidence in the decisions taken. Challenges rationale with clarity and intuition and brings creativity and innovation to alternative solutions.
    Creates the business information delivery mechanisms to facilitate insightful provision of information to unit management, and to analyse and interpret the value chain performance of service operations.
    Bring clarity of thought to the financial and non-financial implications and guide the business to the decision that needs to be made. 
    Can clearly articulate impacts of scenario analysis and put forward solutions/ recommendations for consideration. 
    Demonstrate capability to manipulate the financial drivers of cost & profit to support analysis of benefits impacts of investments, articulating risk and issues and financial implications.

    Other facilitative Support Functions – 20%

    Monitor performance and identify areas for improvement.  Actively look for ways of smoothing peaks and troughs and reducing time scales. Assist with the development of Financial Plans and ensure that these are implemented.
    Assist with the development and monitoring of performance metrics / internal monthly scorecard for the Bank, and use these to drive and improve performance, drive out costs, add value, and improve customer service.
    Assist in the preparation of the Statutory Audits and Central Bank inspection visits to the Bank.
    Provide trusted financial analysis on a wide range of complex technical/business issues in connection with jobholder’s area of responsibility, e.g. variances, trend, impact of change initiatives, impact of new accounting regulations and how to account for new areas/ types of business.

    Team Building- Time split%:10%

    Act as part of the leadership team within Finance, developing and implementing strategy to deliver the Finance vision and achieve overall finance goals.
    Invests time in colleagues. Actively share knowledge and shares best practice with colleagues.
    Determine and manage Finance resources effectively to exceed customer expectations.

    Preferred Qualification

    Certified Public Accountant
    Bachelors in a Business/Finance course

    Knowledge and Skills

    Broad knowledge of the Bank’s financial, costing and management accounting processes.
    Good knowledge of the bank’s products and services.
    Good Knowledge of CBK Regulatory guidelines.
    Thorough understanding of the SAP GL.
    Broad understanding of the Finance functions at all levels throughout Group
    Thorough knowledge of the Bank’s accounting policies and procedures
    Previous experience in a Finance function.
    Certified Public Accountant

    Behavioural Competencies

    Competency
    Leadership skills
    Teamwork and collaboration
    Stakeholder management
    Business acumen

    Technical Competencies

    Financial analysis
    Financial controls
    Analytical skills
    Strong understanding of IFRS/IAS
    Understanding Prudential guidelines

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Quantity Surveyor 


            

            
            Graphic Designer

    Quantity Surveyor Graphic Designer

    Responsibilities:

    Prepare and negotiate budgets, contracts, and cost plans for construction projects.
    Conduct detailed take-offs and calculations of quantities from architectural, structural, and mechanical drawings.
    Analyze and manage risks associated with cost management and recommend appropriate mitigation strategies.
    Provide regular cost reports to clients and project managers, highlighting any deviations from the original budget and proposing cost-effective solutions.
    Prepare detailed Bills of Quantities (BOQs) and specifications for construction.
    Assist with the valuation of variations and maintain accurate records of ongoing construction works.
    Collect and maintain construction cost data, contributing to the development of historical cost databases.
    Maintain an updated filing system for construction design documentation.
    Collaborate with project teams to ensure adherence to cost control measures and optimize resource allocation.
    Stay up-to-date with industry trends, regulations, and best practices in quantity surveying.

    Requirements:

    Bachelor’s degree in Quantity Surveying, Construction Management, or a related field.
    Minimum of 3 years Post-graduate experience as a Quantity Surveyor in the construction industry is a MUST.
    Proficient in using quantity surveying software and tools.
    Strong knowledge of construction contracts, including FIDIC and other industry-standard forms.
    Excellent analytical skills with the ability to interpret complex construction documentation.
    Demonstrated experience in cost estimation, budgeting, and risk management.
    Solid understanding of measurement methods and quantity surveying techniques.
    Exceptional attention to detail and strong organizational skills.
    Effective communication and negotiation abilities.
    Ability to work independently and collaboratively within a team.
    Professional certifications or memberships in relevant industry organizations are a plus.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Employee Relations Manager 


            

            
            Talent Manager 


            

            
            Markets Digital Manager

    Employee Relations Manager Talent Manager Markets Digital Manager

    Job Summary

    To provide specialist advice and support related to the administration and assistance of employee relations’ related activities, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Reports to: Head of Employee Relations

    Job Purpose:

    The role holder is responsible for provision of specialist advise and support related to the administration and assistance of Employee Relations related activities, and effective operational service covering the entire Employee Relations agenda.

    Main accountabilities and approximate time split;

    Disciplinary process, Grievance Handling, and Capability Management – Time split 50%

    The role holder will be involved in maintaining a progressive Disciplinary, Capability and Grievance policy and standards.
    Provide Secretariat in Disciplinary and Grievance (DC&G) hearings as a minute-taker.
    Keep track of documentation for all DC&G cases using ER Navigator.
    Performance Management i.e., tracking and reviewing the Back on Track Plans (Performance Improvement Plans) coordinating capability hearings and supporting managers in managing poor performance.
    Communicate routine disciplinary decisions to line managers and ensure proper and timely implementation of actions.
    Maintain an up-to date Case log of all Disciplinary and Grievance cases and circulate these to the Head of Employee Relations (ER) & Wellness and Business Partners (BPs’) on monthly basis for review.
    Prepare letters to assist Line Managers implement DC&G outcomes.
    Investigate and respond to all queries raised by the Union, People Business Partners or Line Managers on staff discipline matters.
    Liaise with line managers to ensure consistency of disciplinary procedures in the workplace.
    Working together with the Head of ER & Wellness, update DC&G procedure manual as and when changes occur.
    Supporting wide scale business changes, with a minimum degree of risk for the Group.
    Supporting the business to comply with Labour Laws.

    Employee Relations Operational Service – Time split 20% 

    Respond to routine correspondence from internal / external customers relating to Employee Relations including Certificates of Service, Recommendation Letters, Early Retirements etc.
    Deal with and respond to queries/complaints from staff regarding specific ER matters.

    Employee Relations Administrative Support – Time split 30%

    Responsible for overall ER administration.
    Maintain up to date records of DC&G cases.
    Convene JWC (Joint Workers Committee) meetings.
    Convene and record minutes of all Joint Works Council meetings and distribute to all participants in timely manner.
    Co-ordinate in liaison with bank advocates, all litigation cases ex-staff, maintaining up to date Case Log.
    Day to day liaison with external and internal customers e.g., Lawyers, Unions, etc.
    Maintain up to date records e.g., updating physical/electronic registers and filing.
    Update staff records and any relevant database.
    Ensure prompt updating of relevant HR Information systems.
    Administrator to the Outsurance Scheme – Processing claims, refunds and providing reports.
    HR Representative at the bank’s Occupational Health and Safety committee (meet quarterly as per OSHA requirements).

    Technical skills / Competencies

    Business Awareness.
    Stakeholder management.
    Delivering Results.
    Performance driven.
    Customer awareness.
    Collaborative team player.
    Critical thinker.
    Adaptable to responding to changing business priorities & responsibilities.
    Problem solving skills – ability to think outside the box.
    Negotiation and influencing skills.
    Presentation and facilitation skills.
    Interpersonal skills.

    Specialist knowledge required to undertake the role

    A good understanding of the HR Policies, HR Services and Procedures.
    Report preparation skills.
    Analytical skills and ability to develop insights.
    Proficiency in Excel and MS Office Applications.
    Good all-round knowledge of Labour/Employment law and its practical application.
    An appreciation of the internal and external industrial environment.
    A good awareness of Disciplinary and Grievance procedures.
    Stakeholder engagement.
    Strong communication skills.
    Appreciation of the impact of HR policy on the ER climate and a good understanding of ER issues, legislative agenda and current affairs.

    Knowledge, Expertise and Experience

    Qualifications:

    A degree in HR or related field.
    CHRP certification (or ongoing).
    IHRM membership.

    Training and experience likely to assist effectiveness in the role and may have been completed prior to undertaking this role

    Best Practice Employee Relations.
    Discipline and Grievance Handling.
    Labour Laws.
    Performance Management.
    Business Partnering.
    Talent Management.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :