Jobs Kenya

Company Founded: Founded in 1991

  • Digital Channels Manager

    Digital Channels Manager

    Job Summary
    Reporting to Head of Digital Channels with the responsibility to commercialize virtual banking propositions and digital channels which will result in business growth, increase customer engagement, and deliver synergy across the Absa business. The role holder shall also be responsible for managing the performance of the products, build programs to identify needs, opportunities and develop tactics to execute and grow the business. The role shall interact with partners who are co-innovators and support overall virtual banking strategy, analysis and execution for the commercialization and go-to-market for the virtual banking portfolio.
    Job Description
    Key accountabilities/Deliverables/Outcomes
    Product Commercialization & Channel Adoption: Time Split 50%

    Lead the development of commercialization initiatives for digital solutions working with cross-functional teams. KPIs include Product revenue & profitability, channel adoption, customer retention and response/win rates.
    Identify growth opportunities by leveraging data analytics, new product enhancements and customer feedback.
    Work effectively with product development, marketing & communications, and data  functions to ensure alignment on timeline, roles, responsibilities to execute successful commercialization of digital products.
    Establish and manage the achievement of key performance metrics for market activation and sales programs/initiatives for all virtual banking products that will be shared with business leaders.
    Management of current product offering to ensure smooth delivery thereof and collection of all related revenues.
    Identify, escalate and ensure resolution of issues impacting sales and acquisition of digital products
    Continuous engagement with strategic alliances and partners to ensure adequate product and process support to drive revenues.
    Continuous propagation of process innovation to maximize competitive advantage.
    Build capability to ensure fulfillment of the sales and service functions.

    Stakeholder Engagement: Time Split 30%

    Secure and maintain business commitment / involvement from stakeholders and obtain feedback at all stages of the project.
    Analyze feedback from stakeholders and determine way forward
    Establish and manage appropriate project Risk, Opportunities, Change and Issue management procedures.
    Forecast and ensure delivery of likely business benefits.

    People Management: Time Split 20%

    Foster a positive, prideful work environment with open communications and timely resolution of conflicts.
    Review and assess performance of project team members against plans.
    Discuss and finalize performance development plans and ratings for your direct reports.

    Role/person specification
    Preferred Qualification

    University Graduate

    Preferred Experience

    At least 3 – 5 years’ experience in business development, Sales, sales operations, or strategy roles within a digital business environment. MBA appreciated but not required.
    In-depth understanding of the various mobile banking platforms
    In-depth understanding of Financial Technology (Fintech).
    Maintain up to date knowledge of competitor and local market activity.

    Behavioral Competencies

    Results oriented with an entrepreneurial approach.
    Strategic mindset that enables creation of new ideas for business growth
    Strong communication skills both in person and in writing with excellent presentation skills.
    Proven people, leadership and negotiation skills.
    Enthusiastic attitude and focus on results.
    Strong organizational skills

    Technical Competencies

    Strong networking skills at a high level
    Innovative, with prior experience in business development.
    Able to meet deadline and set stretch goals for business growth.
    Highly developed analytical and perceptive skills
    Team working – building and developing high performance.

    A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Projects Nurse

    Projects Nurse

    General areas of responsibility:

    The Projects Nurse is responsible for the overall planning, organizing, coordination, oversight and implementation of all operations of providing youth-friendly family planning (FP)/Sexuality and Reproductive Health and Rights (SRHR) services in the project areas, including at Youth Empowerment Centers and in link health facilities, to deliver outcomes desirable to DSW Kenya.
    Working under the direct supervision of the Projects Officer and in close collaboration with the facility in- charge, the Projects Nurse ensures youth-friendly FP/SRHR services provided in all project touch points (including in reaches, outreaches), and in the link health facilities are in accordance with MoH quality standards, protocols and guidelines.

    Specific Responsibilities:

    Support to develop and manage project work-plans and budgets; prepare and submit timely and quality project reports and ensure compliance with contractual requirements.
    In partnership with health facility in-charge and in accordance with MOH Standard Operating Procedures, provide youth-friendly FP and SRHR services and information (including counselling and referrals) to persons of interest at designated service points
    In close collaboration with programme teams, and health facility in-charges, provide health education and counselling to patients/clients and community on FP/SRHR needs
    In close collaboration with programme teams, lead in the, capacity strengthening of the Youth Empowerment Centres & Youth Clubs, provision of technical assistance and capacity development initiatives and training of peer educators, CHPs and youth and implementing partners.
    In close collaboration with relevant support departments ensure seamless procurement and deployment of modern contraceptives, reimbursements while advising the project team on commodity forecasting.
    Ensure proper compilation, storage, management and communication of project data with key stakeholders within the facility and subcounty health team for decision making.
    Coordinate and lead in all Youth-Friendly Service provision initiatives within the project area including organising and conducting in-reaches and out reaches in the subcounty while ensuring the highest possible quality of service provision.
    Responsible for commodity movement and management, inventory maintenance and reporting.
    In collaboration with the Projects Officer, maintain positive relationships between DSW Kenya and the sub county health management team.
    Participate in stakeholder meetings in the project area, build and strengthen strategic networks and linkages with key actors including SCHMTs, decision makers, existing advocacy networks within the programme area and link advocacy efforts with county policy agendas.
    In collaboration with the National Team Coordinator -Monitoring and Evaluation, support evidence generation and documentation of good practises for lesson learning and knowledge sharing.
    Working with the projects Officer, promote a safe and conducive working environment within the YECs and ensure observance of DSW Policy on Safeguarding children and young people.
    Support the resource mobilisation efforts to ensure continued resourcing of DSW Programmes.
    Any other duties assigned by the supervisor.

    Requirements and Experience

    Hold a Diploma in Nursing from an accredited institution.
    Hold a valid registration certificate and practicing licence from the Nursing Council of Kenya.
    Must have prior working experience of at least two (2) years in FP/SRH service provision preferably in a health facility setting.
    Relevant training in AYSRH, gender equality and related fields. Training in counselling is an added advantage.
    Good understanding of FP/SRH context and knowledge of AYSRH challenges including access to modern contraceptive and youth-friendly services in the health sector.
    Good understanding of adolescent and youth development, gender equality and women empowerment and Sexuality and Reproductive Health and Rights (SRHR) programming.
    Good networking and capacity building skills, good oral and written communication skills.
    Proficiency in computer use, including but not limited to Microsoft Office and internet-based platforms.
    Ability to inspire team members, and to work independently.
    Ability to work with and understand the youth while maintaining professionalism.
    High level of personal integrity.
    Strong organizational, analytical and management skills.

    If interested, please send your application (CV and motivation letter stating the expected salary with the reference “Projects Nurse-Nakuru” clearly indicated in the email subject line to: vacancies@dswkenya.org

    Apply via :

    vacancies@dswkenya.org

  • Assistant Underwriting Manager – FAK

    Assistant Underwriting Manager – FAK

    Job Summary
    To work in the capacity of Assistant Manager – Underwriting, Branch Operations Support in a unit dealing with all Branch Support in the department to avoid delays and poor-quality business.
    Job Description

    Supervise the assigned underwriting team to ensure the key departmental deliverables are achieved, especially on branch approvals.
    Create strong underwriting technical capacity to enable us to implement our company strategy around titling our business to non-motor.
    Create a specialized team to support quotations unit within underwriting.
    Ensure risks are properly underwritten as per the company’s underwriting guidelines and within prescribed mandates.
    Ensure retention of existing business by timely invitation of renewals in the branches and head office.
    Posting underwriting transactions and other related tasks within the prescribed timelines.
    Receive Risk notes, issuing debit notes and policy documents.
    Processing policy documents for new businesses.
    Assist in processing loss ratio reports and review business performance.
    Assist in claims department by providing the required documents and details immediately.
    Ensure 100% adherence to the debt management guidelines.
    Customer and intermediary relationship management.
    Co-ordinating meetings and branch visits to support sales team on underwriting technical support.

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Senior Trade Finance Specialist Value Chain Finance Execution Manager

    Senior Trade Finance Specialist Value Chain Finance Execution Manager

    Job Summary

    Assist in articulation, ownership, and execution of the TB strategy for Business Banking, manage and deliver business objectives through the SME sales team in the commercial banking segment.
    Manage and grow TB business each year across the SME clients in the commercial banking segment.
    Manage the returns while employing sound risk management disciplines in the SME banking segment.
    To lead and manage senior level client interaction and sales.

    Key Accountabilities/Deliverables/Outcomes
    Sales: Time Split 50%

    Accountable for the delivery of TB revenues from Business Banking clients in the commercial banking segment.
    Develop and execute the sales strategy to deliver the revenue ambition through a portfolio of existing and target list in SME.
    Increase client penetration and revenues for the bank by actively promoting the bank’s network and product capabilities (cross selling). Replicate TB solutions and successes within the portfolio.
    Lead the team to achieve quantitative and qualitative performance objectives for your portfolio. Leverage the existing sales tools and techniques to identify opportunities for new/incremental business – account planning and pipeline management to achieve sales/revenue targets.
    Maintain a detailed and up to date knowledge of the bank’s comprehensive products capabilities and their application to clients’ needs and use this knowledge in structuring of solutions.
    Ensure smooth interaction and communication with the Customer Support team, product development and customer services teams within Business Banking team. Drive alignment with key stakeholders; TB teams across multiple geographies, SME Banking and operations to achieve TB priorities.
    Lead client insight events and industry forums to showcase ABSA’s leadership in Transaction Banking and to build the brand awareness.
    Maintain high performance standards and role model behaviors that demonstrate the bank values.

    Service and Operational Rigor: Time Split 30%

    Working with the SME service team ensure delivery of world class customer service practices and ensure adherence to ABSA Service standards.
    Lead the team in assisting the SME coverage teams in the commercial banking segment develop relationship account plans for their customer portfolios.
    Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure 100% compliance.
    Minimize potential of fraudulent applications by following each product criteria.
    Ensuring that pricing is authorized by as per mandate Business Banking Director and Transactional Baking Director, agreed with Customer, and properly set up to ensure 100% collection upon product/customer set up.
    Follow the TB end-to-end product set-up process ensuring new set-ups are authorized and properly set up.
    Ensure compliance with operations risk & rigor requirements e.g., Health & Safety standards and security of premises.

    Team Support and Management: Time Split 20 %

    Set SMART individual objectives that are in line with and seek to achieve the teams’ overall objectives. Review and drive performance of the team against the objectives on a regular basis,
    Identify training needs and recommend training plans to satisfy those needs for the CSAs.

    Role/person specification
    Preferred Qualification

    Bachelor’s degree or equivalent academic qualifications
    Postgraduate or equivalent academic qualifications

    Preferred Experience

    Over 5 years’ experience in SME/Business Banking
    Strong people and sales management skills experience
    Frontline Transactional sales experience

    Knowledge and Skills

    Strong people and sales management skills, and experience in banking.
    Solid and proven frontline transactional sales experience across Working Capital, Trade Finance (documentary trade products i.e., LCs, bonds & guarantees; bank & country risk products), Supply Chain Financing & Cash Management (Regional/Local payments, receipts and liquidity management structures, system infrastructure, etc.)
    Skills for analyzing and formatting data provided by Finance and other sources.
    Strong sales management skills and experience, ideally with relevant banking or business/corporate banking background
    Proven treasury, credit, and country risk exposure

    Behavioural Competencies

     Open minded, good listener, flexible with ‘think out of the box’ mentality.
     Disciplined approach to deal execution/client follows up.
    Strong cross-cultural awareness
     Excellent interpersonal skills
    Team player

    Technical Competencies

    Excellent knowledge of the banking polices standards, local regulations and legislation of the prevention of money laundering.
    Judgment / Managing Complexity
    Strong negotiation and presentation skills; ability to communicate with all levels in an organization.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Coverage Manager- Bancassurance

    Coverage Manager- Bancassurance

    Bring your possibility to life! Define your career with us

    Job Summary

    This role requires a combination of technical expertise, leadership skills, and a deep understanding of insurance policies, risk assessment, business growth in acquisition, organic growth and retention. claims management processes.

    Main Duties:

    Client assessment
    Policy analysis
    Consultation as advisor to clients
    Customization
    Negotiation
    Monitoring expiries and review portfolios
    Relationship management
    Risk management
    Market insights
    Claims assistance.
    Business growth and acquisition.
    Review and improve claims and underwriting processes.
    Provide expertise and support to clients and internal teams.
    Deliver efficient customer service.
     

    Job Description

    Key accountabilities/Deliverables/Outcomes & Approximate Time split

    Key Coverage Responsibilities: Time split: 50%.

    Analysis clients risks and suitable coverages.
    Reviewing and understanding policies ensuring alignment with clients’ specific needs (portfolios and Corporates)
    Tailoring solutions to fit bancassurance clients need together with products teams. Thant include conditions and clauses reviews.
    Building relationships with clients and onboarding the same from acquisition, retention, and organic growth
    Market insights on up-to-date industry trends, regulations, changes in the market
    Cultivate working relationships with relevant external stakeholders.

    Key Support Responsibilities: Time split: 50%

    Ensure that all ‘bank securities’ are insured.
    Compliance with bank policies and guidelines.
    Review underwriting decisions made by Underwriters, ensuring accuracy and compliance with established guidelines.
    Evaluation of proposals to corporate client base both local and global to ensure correct risk covered and priced accurately.
    Negotiation of terms for bank clientele with insurers, that includes embedded and other products with products teams.
    Monitoring entire claims process for clients. While reviewing and analyzing complex claims

    Role/person specification

    Preferred Qualification

    Bachelor’s degree in commerce, Business Administration, or a related field. Professional certifications in ACII or AIIK are advantageous, or evidence of advanced progress towards certification.

    Knowledge And Skills

    Strong knowledge of insurance policies, underwriting principles, risk assessment, and claims handling procedures.
    Business acumen
    Excellent analytical and problem-solving skills, with the ability to evaluate complex insurance claims and underwriting issues.
    Strong leadership and team management abilities, with experience in mentoring and developing staff.
    Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
    Sound understanding of regulatory requirements and industry trends in the insurance sector.
    Proficiency in data analysis and preparing reports.
    Agile

    Education

    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Tax Specialist Senior Dealer Coast Region

    Tax Specialist Senior Dealer Coast Region

    Job Summary
    To provide specialist advise and support in the maintenance and analysis of taxation data in order to provide accurate reports and information to relevant business stakeholders, through the execution of predefined objectives as per agreed SOPs.
    Job Purpose;
    Ensure the bank and its subsidiaries comply with all applicable tax obligations and regulations.
    Key Accountabilities:
    Tax Compliance and Risk Management – 50%

    Responsible for general tax compliance work – tax computations, PAYE, WHT, VAT, Excise Duty, and payment of Corporate tax installments.
    Responsible for reconciliations on all tax accounts and reporting to internal management and external stakeholders.
    Engage the revenue authority on queries emanating form tax payments and general request from the revenue authority.
    Support the Head of Tax in addressing objections, appeals and dispute resolution and making submissions on behalf of the bank.
    In consultation with the Head of Tax, responsible for implementation of appropriate and optimal tax operational procedures.
    Responsible for monthly, quarterly, and annual corporate tax computations and Group reporting.
    Responsible for Effective Tax Rate (ETR) management.

    Tax Planning – 10%

    In consultation with the Head of Tax, responsible for tax planning advising the bank on the optimum tax structures, polices and processes.
    Responsible for performing tax due diligence in new product development and providing business functions with relevant tax advice.

    Key Stakeholder Management – 10%

    Manage and resolve supplier tax queries and disputes.
    Manage and resolve customer tax queries and disputes.
    Manage the relationship with external auditors/ tax advisors.
    Maintain close relations with the, Tax Authorities and other applicable Regulatory Bodies regarding tax payment enquires and general tax queries.
    Manage Relationship with other Functions including Financial Control & Reporting, Sourcing and Business.

    Risk Management Control and compliance – 20%

    Understand the appropriate Group and Africa Regional Operations Policies & Standards and Procedures applicable to role.
    Understand and manage risks and risk events (incidents) which are faced in the role thereby contributing to the adherence to the Group Risk and Control Framework.
    Ensure that practices and controls required by Policies are communicated to all relevant colleagues.
    Maintaining procedures to monitor compliance with Policies and any controls required by them Ensuring compliance with the Group processes for applications for waivers and dispensations and the notification of breaches of Policies as appropriate.

    Team Management – 10%

    Working in close collaboration and partnership with Financial Controls & Reporting, Sourcing and Business.
    Provide training and support to other areas of the bank especially FC, Business, products, and Sourcing among others to ensure they have sufficient tax compliance understanding to support the Tax function.
    Pursue own personal development to increase job effectiveness and visibility.

    Technical Skills & Competencies

    Up to date knowledge of all applicable tax obligations and compliance requirements.
    Good understanding of accounting technical issues (International Accounting Standards/IFRS, etc.).
    Highly numeric/strong analytical and problem-solving skills.
    Strong ability to view issues from a risk & control perspective.
    Drive to continually improve processes and seek new challenges.
    Interpersonal skills.
    Planning and organization skills.
    Ability to think creatively and identify innovative solutions.
    Ability to work well under pressure, working accurately with attention to detail, and meeting deadlines.
    Strong communication and interpersonal skills to effectively translate ideas, concepts, and information.
    Ability to build and maintain business relationships to achieve work goals.
    Excellent comprehension skills to understand and interpret financial data.
    Strong customer focus (internal and external).

    Knowledge, Expertise & Experience

    Relevant first degree and accounting professional qualification.
    5 years practical experience in a Tax.
    Experience and hands-on knowledge on iTax.
    Technical and practical skills in tax compliance.
    Up to date knowledge of Agency and income taxes.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Underwriter – FAK

    Senior Underwriter – FAK

    Job Summary
    To work in the capacity of Senior Underwriter/Supervisor in a unit dealing with Quotations in the department to avoid delays and poor quality business.
    Job Description

     Supervise the assigned underwriting team to ensure the Key Departmental deliveries are achieved especially on corporate quotations.
     Create strong underwriting technical capacity to enable us implement our 2023 -2026 Company strategy around tilting our business to non-motor
     Create a specialized QUOTATIONS unit within underwriting.
     Ensure risks are properly underwritten as per the company’s underwriting guidelines and within prescribed mandates.
     Ensure retention of existing business by timely invitation of renewals
     Posting Underwriting transactions and other related tasks within the prescribed timelines
     Receive Risk Notes, Issuing Debit notes and Policy Documents
     Processing policy documents for the new businesses
     Assist in Processing Loss ratio reports and review business performance
     Assist claims department by providing the required documents and details immediately
     Ensure 100% adherence to the debt management guidelines.
     Customer and Intermediary Relationship management

    Education

    Bachelor’s Degree – Insurance, Actuarial, Mathematics or Economics
    Minimum of 10 papers in ACII or AIK qualification
    5 years of Experience in Insurance (technical area)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Business Manager

    Business Manager

    Job Purpose

    Manage the research, preparation & presentation of reports/briefs on business strategy, often complex/in large volumes, from a wide range of internal/external sources both structured and ad hoc.
    Lead in the consolidation and synthesis of various PCF information, outputs, and reports in the delivery of strategic and operational objectives.
    Coordinate with the offices of other Country Management Committee members on the demands of the PC Director office.
    Manage PCF Mancom and team meetings and events with overall responsibility on meeting plan and formulation of Agenda. Own the action plan and ensure conclusive resolution by working with relevant stakeholders.
    Manage the PC Director’s schedule for efficient time utilisation and effective ways of working.
    Exercising achievement towards a high degree of executive social skills dealing with the full range of people and colleagues in many varying situations representing the Director’s image in senior stakeholder engagement.
    Act as Director’s liaison to Absa Group and Africa Regional Operations to organize meetings, visits and business presentations involving the Senior leadership.
    Exercise confidentiality on all matters of the PC Director’s office.

    Key Accountabilities
    Executive 50%

    Prepare executive briefs and business strategy paper for PC Director.
    Organize and coordinate team functions, leadership conferences, and colleague events managed out of the PC Director office.
    Take time to understand PC Director’s working style & priorities to represent her views effectively. This includes managing the competing priorities and making decisions in their absence on the issues that can be resolved without escalation.
    Undertake research of detailed information on a wide variety of internal/external matters. Jobholder is given only a general brief and must produce detailed reports, summaries etc. deciding on relevant information to be included.
    As Secretary of PCF Mancom, the holder is responsible for the conduct and occurrence of monthly meetings; ensure follow up and conclusive resolution of arising action items thereof.
    Anticipate information requirements with proactive identification of issues to be brought to the attention of the Director, with recommendation for resolution as appropriate during interviews, meetings with key Stakeholders e.g., Transform, CMC Roundtable etc
    Undertake a wide variety of administrative duties, e.g., maintaining budget figures, expenses reports etc.
    Travel and Diary management for the PC Director office, including hotel bookings and transfers.

    Strategic Planning 20%

    Provide support to key business areas in gathering information and formulating strategic plans
    Perform ad-hoc strategic and financial analysis of key strategic initiatives.
    Guide and steer execution of the top 100 team’s strategic initiatives.
    Assist PCF Mancom in the preparation of the annual MTP & STP process, completing the strategic planning templates together with them
    Present findings to senior management via written reports, supporting tables, graphics, and appendices
    Present research and new thinking to the PCF team

    Controls 10%

    Partnering with the Governance lead, track submission of all control & compliance activities i.e., RAF planning, Monthly return submissions, GL account reconciliation, Corporate Cards reconciliations, Snap checks etc
    Lead in tracking of meetings, actions, engagements with relevant regulatory bodies and industry /sector associations. e.g., KBA, CBK, IHRM etc.
    Roll out, cascade and ensure attestation of new and refreshed Group policies to the office.

    Performance Management 10%

    Provide support to other key areas in gathering information and formulating strategic plans
    Act as subject matter expert in supporting management team with analytics that help manage the business effectively. Guide and provide input on the implementation of the resulting plans including linking with appropriate product specialists from Group.

    Customer Service 10%

    Act as referral/bridge point for colleague and management contact with the PC Director Office.
    Effectively manage customer complaints coming into the office. Responding to and seeing clients on behalf of the Director and ensuring root cause analysis is concluded before resolution letter is done.
    Maintain a record of all complaints resolved on behalf of the Director (Written and Face to Face customer resolutions).
    Lead in the on-boarding of new PCF members and tracking any support they require.
    Draft communications on behalf of the PC Director for review.

    Competencies

    Creative thinking and ability to explore new ideas / opportunities and develop innovative approaches.  Ability to draw out key messages and see patterns to identify future trends.
    High degree of customer focus
    Business Acumen
    Advanced skills in analysing and synthesising data and making preparing presentations
    Good networking and stakeholder management skills
    High tolerance of ambiguity
    Drive for execution and results
    Sufficient business and financial knowledge; and project management
    A keen eye for detail, quality conscious and has a strong sense of responsibility and ownership

    Knowledge, Expertise & Experience
    Essential

    Working experience in a corporate organization preferably financial sector
    Experience in business development and strategic planning
    Understanding of strategy tools and techniques
    Project management experience
    Building stakeholder and communication plans
    Delivering effective presentation to senior executives
    Questioning and probing capability
    Ability to work under time constraints and stress situations.

    Preferred

    Experience of working in a multinational, multi-segment, environment with matrix reporting.
    Awareness of cultural differences and varying legal/regulatory environments

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Lead Generator Senior Project Manager Data Privacy & Reputation Manager Senior Operational Risk Advisor

    Lead Generator Senior Project Manager Data Privacy & Reputation Manager Senior Operational Risk Advisor

    Job Summary
    To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service
    Job Description
    Accountability: SALES TO RETAIL CUSOTMERS – TIME SPLIT  60%

    Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
    Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
    Participate in specific product campaigns by ensuring that the products are explained to customers.
    Agree, meet and exceed targets for specific sales campaigns.
    Maintain own sales performance statistics for management information usage.
    Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
    Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
    Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
    When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
    Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

    Accountability: CUSTOMER SERVICE –  TIME SPLIT 15 %

    Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
    Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
    Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
    Open scheme loan accounts referred by the Scheme Loans Relationship Managers

    Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS   TIME SPLIT 15 %
    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

    Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
    Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
    Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
    Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

    Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT   TIME SPLIT 10%

    Share knowledge and experience with other Lead Generators in the team.
    Provide cover for other Lead Generators in case of excessive workload or absence.
    Deputize for the Line Manager whenever required.
    Agree annual performance objectives with the Sales Manager, including specific sales targets.
    Pursue continued improvement in personal development by participating in development programs and training.

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Credit Portfolio Manager La riba Assistant Relationship Manager La-Riba SME Banker

    Credit Portfolio Manager La riba Assistant Relationship Manager La-Riba SME Banker

    Job Summary

    To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. credit risk management methodology, practice, governance and delivery objectives.

    Job Purpose

    To effectively support the head of mobile lending policy and portfolio management in developing strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, customer marketing, collections and recovery.
    Scorecard reviews
    Sampling responsibility to ensure credit quality is maintained.
    Perform Portfolio Quality Reviews
    Perform data analysis, forecasting and generate management information used in mobile lending credit portfolio management.

    Key Accountabilities 
    Data Analysis and Manipulation 80%

    In collaboration with the business counterparts, develop, implement and maintain credit risk strategies.
    Execute Data Analysis – Data Extraction & Manipulation Tasks – Programming Tasks
    Collect relevant customer data from bank’s internal MI systems.
    Analyze and interpret customer data relating to Credit Risk processes using statistical and data analysis packages such as SAS, Terra data, Excel.
    Communicate analytic results to both technical and non-technical audiences, using Microsoft Excel worksheets and Power point presentations.
    Support managers by providing relevant and timely analysis for current projects and ad-hoc queries.
    Provide analysis to support managers with business-as-usual activities such as Credit Risk strategy changes.
    Continuously strive to improve Absa’ s decision support systems.
    In conjunction with the Credit Policy Manager, develop, implement, and maintain credit risk strategies for the Retail credit business as a whole (operating, organizational, physical and technology models).
    Be responsible for the successful design, development, and implementation of any Retail Risk programs of change, ensuring that the benefits of such change are driven out and maximized and change embedded into the business-as-usual operations.
    Manage service level agreements with internal customers,
    Continuous improvement of the Management Information base to ensure they remain relevant, reflect credit risk appetite and are useful to provide the business with information for use in decision making and policy matters.
    Number of accounts / outstanding balances
    Delinquency statistics
    Scorecard and policy rules monitoring
    responsibilities for Data Integrity.
    Maintain interactive relationship with relevant ARO/Group Risk/Business/Operations/Conformance Teams.
    Challenge pricing and profitability model to maximize value. Ultimate sign off at customer level remains with Business.
    Design, implement and maintain generic strategies for appropriate remedial action on poorly performing accounts in the portfolio.

    Leadership Time Split: 20 %

    Be part of a highly motivated team maintaining excellent relationships within own team and wider business to ensure achievement of business goals.
    Consider the training and development needs of the team and support the development and implementation of solutions.
    Act as a role model and drive proactive application of Absa behaviors throughout the team including establishment of common goals and objectives.
    Ensure effective performance development and succession planning for the team.

    Qualification

    Business Degree in mathematical finance, actuarial science, economics, statistics
    Comprehensive technical credit skills
    General commercial/industry awareness
    Working knowledge of risk management policies, procedures & pricing

    Preferred Experience

    Working knowledge of Group policies and strategies relative to the credit function
    Product knowledge
    Detailed understanding / fit of the vision for Risk
    Working knowledge of local country structure and strategy
    Leadership and performance development of a team
    Managing risk and reward

    Knowledge &Skills

    Leadership
    People management and coaching
    Communications (written and oral) and presentations
    Effective negotiation and influencing
    Delegation
    Influencing
     

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