Jobs Kenya

Company Founded: Founded in 1991

  • Application Support Team Lead System Administrator & Project Management – FAK

    Application Support Team Lead System Administrator & Project Management – FAK

    Job Summary

    To provide specialist advise and support in the generation and provision of reliable business intelligence to support key deliverables and informed decision making, through the execution of predefined objectives as per agreed SOPs.

    Job Description
    Applications Support Team Lead
    Job Purpose

    To manage the implementation, maintenance, and enhancement of all non-core banking Application systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

    Key Accountabilities:
    Service (Application) Availability 25%

    The prime responsibility is for maintaining the availability and reliability of applications to ensure that Technology can effectively meet service targets in accordance with planned business objectives.
    The accountability also has a responsibility of analyzing existing application availability issues and problems to determine ways to improve availability at acceptable cost levels.
    The accountability has a responsibility to determine availability requirements for new applications or enhancements to existing applications.
    The accountability has the responsibility of ensuring that parameter set up on applications can effectively meet targets in accordance with planned business objectives.
    The accountability has the responsibility of ensuring that new parameters and amendments of existing parameters are thoroughly tested and signed off before effecting them on production.
    Finally, the accountability has the responsibility of Logical Access Management on the non-core banking systems

    Key Activities

    Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
    Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
    Provide holistic management of availability that includes people and processes as well as technology
    Take actions to achieve reductions in frequency and duration of incidents that impact IT availability
    Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
    Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
    Provide regular reports on availability to the Head of Service Management
    Organize and maintain a regular availability review process with both key business and IT representatives
    Agree appropriate actions to maintain or improve availability levels
    Initiate and coordinate actions required to maintain or improve availability of applications
    Act as a coordination point for changes to availability levels of applications when needed
    Determine the availability requirements from the business for new or enhanced IT applications
    Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
    Participate in Change Control meetings to assess and authorize changes from an availability perspective
    Assist in SLA negotiation efforts from an availability capability standpoint
    Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
    Analyze and review actual availability levels achieved against SLAs and OLAs
    Maintain an awareness of technology advancements and best practices that support

    Test Management – 10%
    Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments

    Work closely with Release Analysts
    Review releases and assign appropriate release testing tasks
    Compiles and Review the Testing Deliverables
    Conduct installation procedure tests
    Oversee / Review functional, performance, and integration testing results
    Coordinate user acceptance testing
    Coordinate back out testing
    Conduct supporting documentation review
    Compile test results
    Conduct release test review
    Coordinate post release testing
    Validate and communicate results of testing activities

    Business Liaison – 20%

    Single point of contact for one or more business units to represent IT services.
    Identify service needs for the Business Units represented to IT
    Escalate Business unit service issues to the Service Manager
    Communicate service status on service issues to the Business Unit
    Assist in SLA negotiation efforts with Business Unit(s)
    Report on quality of services rendered to Business Unit(s)

    Risk Management – 25%

    Build relationship with country Technology Risk and Compliance team and provide support wherever required.
    Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
    Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
    Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
    Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
    Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
    Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
    Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

    People Management – 20%

    Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
    By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
    Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

    Education and experience required

    Undergraduate or higher in Computer Science or any other Technology related field.
    ITIL Managers Certification or Equivalent
    Additional professional certifications will be an added advantage
    7 years IT experience minimum
    Minimum of 3 years’ service management experience
    Project management experience
    Team Leadership experience

    Knowledge and skills

    Translate Bus Requirements to Tech Solutions (Solid)
    ITIL – Governance Framework (Solid)
    Strategic Thinking (Solid)
    Negotiation Skills (Solid)
    Subject matter expertise (Solid)
    Communication Skills (Written and Verbal) (Solid)
    Understand the IT service delivery within a corporate environment (Advanced)
    Conceptual thinking, ability to analyse, make decision and initiate action (Solid)

    Competencies: 

    Agile ways of working (Meets all the requirements)
    Business Analysis (Meets all the requirements)
    Commercial mindset – (Meets all the requirements)
    Creative and innovative thinking (Meets all the requirements)

    Education

    Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Inventory Auditor

    Inventory Auditor

    As a Stock Auditor, you will play a crucial role in ensuring accurate and efficient management of inventory and stock levels within our branches. You will be responsible for conducting stock audits, verifying inventory records, reconciling discrepancies, and providing insights to improve inventory control processes. This role requires strong attention to detail, analytical skills, and the ability to work independently.

    DUTIES AND RESPONSIBILITIES 

    Conduct regular stock audits to verify physical stock levels against recorded data.
    Perform accurate and detailed counts of stock items, ensuring adherence to inventory control policies and procedures.
    Compare physical stock counts with inventory records, identifying discrepancies, and investigating potential causes.
    Reconcile any discrepancies through appropriate adjustments and documentation.
    Analyze stock data to identify trends, patterns, and potential issues. Generate reports and provide insights to management regarding stock accuracy, shrinkage, slow-moving items, and other relevant inventory metrics.
    Maintain accurate and up-to-date records of stock audits, adjustments, and inventory reports.
    Identify areas for process improvement in stock management, including the implementation of more efficient inventory control procedures.
    Collaborate with relevant stakeholders to propose and implement enhancements.
    Ensure compliance with regulatory requirements, internal policies, and industry best practices related to stock management and auditing.
    Maintain high levels of accuracy and integrity in all stock-related transactions and reporting.
    Utilize stock control systems or inventory management software to record stock movements, update inventory levels, and generate reports.
    Familiarize yourself with the features and functionalities of the systems to maximize efficiency.
    Work closely with other teams, such as purchasing, warehousing, and finance to facilitate accurate stock recording and reporting.
    Communicate effectively with team members to address stock-related issues and ensure smooth operations.
    Identify potential stock losses due to theft, damage, or other factors.
    Report any security concerns or incidents to appropriate personnel and participate in implementing preventive measures.
    Stay updated with industry trends, technologies, and best practices related to stock auditing and inventory control.
    Seek opportunities for professional development to enhance knowledge and skills in stock management.

    QUALIFICATIONS.

    Diploma or degree in PROCUREMENT AND SUPPLY CHAIN.
    3-4 years of proven experience in STOCK AUDITING, preferably in a retail or warehouse environment.
    Strong mathematical and analytical skills.
    Excellent attention to detail and accuracy.
    Proficient in using stock management software and inventory control systems.
    Ability to work independently and collaboratively in a fast-paced environment.
    Strong communication and interpersonal skills.
    Physical stamina to perform physical stock counts and lift/move stock when necessary.
    Knowledge of retail operations and stock management best practices.

    Interested and qualified applicants should submit their applications through www.snapstartalent.com/citywalkkenya or to jobs@citywalk.co.ke

    Apply via :

    jobs@citywalk.co.ke

  • SME Cluster Manager

    SME Cluster Manager

    Job Summary

    Reporting to the Head of Small and Medium Enterprises (SME), the jobholders will directly lead a relationship team managing a portfolio of Small & Medium Enterprises (SMEs) with annual turnover of over Kshs. 30 million in-addition to their own portfolio in selected regions.
    Managing and coordinating Cluster SME Sales Management process for relationship managed clients
    The jobholder will also have a key role in championing and managing change as a result of initiatives/programmes impacting the SME Business segment within the cluster.
    The role holder will be responsible for the full SME Targets for their specified Cluster including the portfolio business.
    Grow SME Market Share in their cluster by Identifying opportunities for growth and executing.
    Manage SME NPS for the cluster >60
    Maximize sustainable risk-adjusted portfolio contribution / EP on both an individual portfolio and aggregate team/Cluster basis
    To ensure there is sufficient focus on SME Enterprises, with overall responsibility for the delivery of regional sales and service targets, including product penetration

    Job Description
    Key Accountabilities/Deliverables
    Sales and Service: Time Split 35%

    Grow own and sub-team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
    Formulate SME business development strategies and objectives to meet changing market needs.
    Create relationships with SME Relationship Managers/SME Bankers/Universal Bankers in assigned branches to ensure that any customer needs and service issues are communicated and followed up on timeously.
    Proactively research competitive threats/opportunities within the cluster’s market and geographical area.
    Increase product penetration for existing customer base by reviewing own and team’s portfolio to determine potential cross sells and proactively recommend new products to customers.
    Conduct regular face-to-face customer visits and arrange focused social events and individual entertainment. Having primary responsibility of top 200 Revenue generating clients for SME.
    Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to SME credit for approval.
    Conduct risk analysis on the customer base including financial statements and their current portfolio held with Absa. Submit proposals to SME Credit Risk for new loan applications including motivating interest rates based on the risk profile at the time.
    Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
    Maintain SME Cluster NOS at >50
    In conjunction with the SME Head, organize SME meetings / conferences aimed at exploring ways of raising our game to beat competition.
    Champion the culture of change needed to reinforce consistent sales and service performance.
    Establish and maintain excellent working relationships with key stakeholders and colleagues in own and other functions to deliver first class sales and service to customers.
    Pro-actively support the Business Club/Women in Business proposition, providing input to seminars and trips arranged for customers, and ensuring a high level of customer retention.
    Onboard Relationship Managed clients for assigned cluster.

    People Management: Time Split 35%

    Lead the SME Relationship Managers in the cluster using a team-based management approach.
    Coach the cluster team (LG, UBs, RMs) members on SME, relationship development, service quality and risk.
    Support team members to identify their strengths and weaknesses in their own skills and support development of personal development plans.
    Agree PM objectives and assess performance of SME Relationship Managers against agreed PM objectives.
    Build and develop a high performing team through embedding performance development and coaching.
    Regularly review patterns of staff performance based on the sales dashboard and balanced scorecard statistics.
    Sign off leave requests received from the team members.
    Initiate discipline charges for the team as and when required, following the laid down Disciplinary, Capability & Grievance processes discipline process on advice from HR. Also acts as first level escalation point for grievance.
    Act as the escalation point for their unresolved queries and complaints on SME received from the entire cluster.
    Motivate staff to deliver, and ensure they are recognized through recognition schemes.

    Business Management: Time Split 30 %

    Work with the cluster team to achieve sales targets in the cluster/region through business development activities. Ensure a proper sales discipline is in place i.e., each SME RM/Banker submits weekly sales plans, and reports on realization of the same.
    Agree sales and services targets for the team against key financial, sales, service and operational targets.
    Through regular client surveys (formally and informally) identify any broader issues in the customer base around pricing, product promotions and product features. Feed any identified trends back to the Head of SME Banking for further follow-up.
    On a regular basis, interface with product specialists, in particular the Vehicle and Asset Finance team, to ensure that product knowledge is kept up to date and that all opportunities are followed up.
    Disseminate SME policy, product, service quality and marketing information to branches in the allocated area and educate SME Relationship Managers/Branch Managers/SME Bankers/Universal Bankers in the cluster on SME campaigns and SME products.
    Together with SME Credit, conduct annual reviews of existing facilities to check utilization and the continued health of the cluster SME portfolio.
    Monitor conformance of team using new relationship development procedures.
    Review excess reports and approve excesses within assigned limits.
    Champion, manage and monitor implementation of change programs/initiatives impacting the cluster team.
    Consult customer owners/managers on financial/credit issues and general business practice/ideas.
    Develop Customer Relationship Plans for selected customers in portfolio across the sub-team and provide a quality assurance role.
    Assess quality of credit applications from the cluster through sampling credit applications

    Role/person specification
    Preferred Qualification

    Bachelor’s Degree

    Preferred Experience

    Minimum 3 years in SME sales management experience in a bank with good appreciation of Absa’ business culture, objectives, products and services.
    Proven track record in SME sales, SME credit risk relationship and portfolio management
    Role holder will be required to be able to travel to visit branches within their assigned region on a regular basis to support.
    Up to date knowledge of competitor and market activity in local area

    Knowledge and Skills

    High attention to detail & high sense of urgency.
    The need to be flexible and adaptable in order to meet the challenging demands of the job.
    Ability to work under pressure to very tight timescales whilst producing output of the highest quality.
    Ability to deal with and relate well with staff of all levels.
    High focus on internal customer service excellence.

    Behavioral Competencies

    Relationship Management & Networking Skills
    Time management skills
    Leadership and Team skills
    Strong planning & organization skills
    Excellent listening skills

    Technical Competencies

    Commercial awareness and customer focus
    Proven sales ability
    Well-developed numeracy & analytical skills
    Training/coaching skills
    Good PC skills
    Well-developed Credit Risk Skills

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Finance Officer – FAK

    Finance Officer – FAK

    Job Summary
    Ensure all premium received in the bank accounts are receipted in timely manner.
    Banks are reconciled as per the company policy.
    Job Description

    Ensure all premium received in the bank accounts are receipted in timely manner.
    Ensure that all bank credits are investigated and closed. 
    Timely interventions to credit control when called upon to assist in matters receipting.
    Preparing Bank reconciliations by workday 10,and ensuring unreconciled items have been investigated.
    Continuously reconcile the Accounts Service Providers to ensure the balances are accurate.            
    Assist in implementing all processes and controls required in the department.

    Education

    Bachelor’s degree in business management OR Bachelor of Commerce
    Certified Public Account (CPA) part II qualification.

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Human Resources Assistant, G6

    Human Resources Assistant, G6

    Responsibilities
    Within delegated authority, the Human Resources Assistant will be responsible for the following duties:
    Recruitment and placement

    Assists in the filling of posts for all categories, including initiating and following-up on reference checks and academic verifications, ensuring the completion of the pre-recruitment formalities for satisfactory medical clearance, travel arrangements and visa requests, calculating salaries and related benefits, and preparing and dispatching offers of appointment and statement of emoluments through INSPIRA as well as offline.
    Coordinates the release/reporting of selected candidates by liaising with offices from Geneva and other United Nations duty stations, preparing release requests
    Oversees the maintenance of vacancy announcement files and tracking status of vacancy announcements.
    Reviews and processes personnel actions through Umoja.
    Coordinates with counterparts on separation of staff members and initiates e-Clearances and related actions; processes separation and related entitlements; calculates estimates of termination indemnities and related entitlements for staff members separating on termination.
    Advises staff on visa matters.

    Administration of entitlements

    Reviews and processes requests for entitlements and claims including dependency allowance, education grant and mobility and related allowances.
    Maintains Umoja entitlements reference tables.

    Staff development and career support training

    Assists in the organization and conducts of training courses and workshops.
    Provides information on training opportunities to Administrative Assistants and counterparts in client department whenever needed.

    General

    Conducts exit interviews for separating staff and assists him/her in final arrangements.
    Maintains HR related automated systems and applications including automated databases containing HR related statistics and prepares periodic reports.
    Provides general office support services; processes, drafts, edits, proofreads and finalizes for signature/approval a variety of correspondence and other communications; performs budget preparation, input monitoring and implementation in Umoja, etc.; sets up and maintains files/records (electronic and paper); schedules appointments/meetings, monitors deadlines, etc.
    Prepares written response to queries concerning HR related matters.
    Trains and provides supervision to new and lower-level staff in the unit.
    Performs other duties as required.

    Competencies

    PROFESSIONALISM: Knowledge of human resources policies, procedures and practices and ability to interpret and apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

    Education

    High school diploma or equivalent is required.

    Work Experience

    At least seven (7) years of progressively responsible experience in human resources management, administrative services or related area is required. The minimum years of relevant experience is reduced to 5 for candidates who possess a first-level university degree or higher.
    At least three (3) years of experience in human resources functions within the United Nations Common System or similar international organization is required.
    Experience with online recruitment systems and ERP systems (such as Inspira or Umoja or similar) is required.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is desirable.

    Apply via :

    careers.un.org

  • Terms Of Reference For Baseline Study

    Terms Of Reference For Baseline Study

    Moreover, the consultant team is invited to suggest other groups to be interviewed based on information needs. Research tools, such as questionnaires for youth, healthcare worker, YEC/YC leaders, county government representatives, and other project stakeholders shall be carefully designed and be discussed with DSW project team.

    EXPECTED ACTIVITIES
    The major duties of the consultant will be:
    Activity 1: Developing and submitting inception report to DSW with refined methodology and data collection tools

    The consultant will review project documentation and objectives to clearly understand the study and the indicators to be measured
    The consultant will develop an inception report, demonstrating an understanding of the study with a detailed field work plan on how he will carry out the activities to achieve the study objectives.
    In close consultation with DSW staff, the consultant will develop research instruments and tools.

    Activity 2: Recruiting, orienting, and training of experienced data collectors

    With the support of DSW staff, the consultant will recruit and train data collectors on both the use of the data collection tools and the process of data collection

    Activity 3: Collection and analysis of initial data

    The consultant will lead in the data collection exercise in both sub-counties.
    DSW staff will oversee/supervise data collection processes.
    The consultant will review, clean and analyse collected information.

    Activity 4: Drafting baseline assessment report

    The consultant will develop a draft report based on the collected information.
    The report will be reviewed by DSW and relevant stakeholders
    The consultant will incorporate the feedback from DSW and his designated partners and stakeholders and submit a final FP budget analysis report

    Activity 5: Data validation

    The consultant with support of DSW will engage the relevant government officials at county and sub-county levels to validate the findings.
    Validation may involve one-on-one engagement with officials and/or through workshops/ virtual meetings.
    The validation meetings will help to address any data gaps, promote quality assurance and ensure that the final report will have stakeholder ownership and acceptance for effective use.

    Activity 6: Final Report & Dissemination of Findings

    The consultant will incorporate the feedback from DSW, partners and stakeholders and submit a final baseline report.
    The consultant will also submit final datasets and relevant input for the development of infographics.

    REQUIRED QUALIFICATIONS OF CONSULTANT FIRMS AND PERSONNEL
    The selected consultant must possess the following qualifications:

    Demonstrable knowledge and experience working in the areas of contraceptive technology/family planning/reproductive health (FP/RH) at National and County levels.
    Knowledge designing research methodologies and tools in ASRHR and family planning
    Familiar with county MoH frameworks including FP commodities supply chain and procurement.
    Wide experience in public health interventions especially regarding contraception technologies for young people.
    Similar work in the last 3 years and 2 letters of recommendation accompanied by 2 sample copies of recent reports. Familiarity with DSW work is an added advantage.
    A demonstrated high level of professionalism and an ability to work independently and in high-pressure situations under tight deadlines
    High proficiency in written and spoken English is required. Knowledge of some of the local languages is an added advantage

    Compensation

    The consultancy fee will be paid in instalments as agreed in contract and is based on deliverables and commensurate with contractual requirements and deadlines.

    Interested firms or individuals are requested to submit a bid dossier. The dossier as well as any inquiries shall be submitted through email info@dswkenya.org with the title “Direct 2 Consumer Baseline Study” in the subject line.Application Deadline: 3rd November 2023The bid dossier should contain the following:Technical ProposalFinancialOrganizational and Personnel Capacity StatementNote: Only shortlisted consultants will be contacted. Consider your application unsuccessful if you have not heard from us 8 weeks after the deadline of this application.

    Apply via :

    info@dswkenya.org

  • Corporation Secretary / Chief Legal Officer (S9) General Manager, Marketing and Business Development (S9) General Manager, Projects and Engineering Services General Manager, Security Services

    Corporation Secretary / Chief Legal Officer (S9) General Manager, Marketing and Business Development (S9) General Manager, Projects and Engineering Services General Manager, Security Services

    REF: LEGAL/CS/OCTOBER 2023 (RE-ADVERTISEMENT)
    Job Purpose
    The Corporation Secretary/Chief Legal Officer provides legal advisory and support services to the Board of Directors and Management of KAA. The role entails provision of secretarial services, legal advice, ensuring statutory compliance and management of the litigation function of the Authority.
    Key Duties and Responsibilities

    Dealing with correspondence, collating information and writing reports, ensuring Board decisions are communicated to Management and stakeholders;
    Providing administrative support and guiding the Board on the management of the Corporation including compliance with legal and statutory requirements;
    Ensuring that the minutes of the Board and Board Committees are promptly prepared and circulated;
    Assisting the Chairperson in organizing Board activities, including providing information, preparing agenda, issuing notices and preparing for meetings and board development programs;
    Providing secretarial services to the Board including ensuring that the Board work plan is prepared and adhered to, circulate board papers in advance of the meeting, keep a record of attendance at meetings, keep safe custody of the seal and a record of its usage, custodian of Board documents such as, Board minute books, Board policy documents, Register of attendance and prepare the Board for annual general meetings where applicable;
    Contributing to Board discussions as and when required and advising Directors on the legal and governance policy frameworks;
    Negotiating and reviewing contracts, agreements, leases and concessions and consulting with other departments to ensure that the Corporation’s interests are protected;
    Ensuring that the Corporation complies with the regulatory environment affecting its operations by liaising with the Government, regulatory bodies and international organizations such as ICAO, IATA and ACI;
    Ensuring ownership rights of all KAA assets and registration of title to all KAA properties, together with safe custody thereof;
    Carrying out legal audit on operations of the Authority including due diligence in order to recommend improvement, feedback and compliance;
    Assisting the Board in carrying out the following:
    Board induction and training;
    Updating the Board and Committee charters;
    Preparation of Board work plans;
    Board evaluation;
    Providing advice on corporate governance practices;
    Governance audit; and
    Implementation of the code of conduct and ethics.
    Maintaining and updating the register of conflicts of interest;
    Ensuring that Board members are aware of all relevant laws affecting the organization;
    Ensuring that annual returns are promptly filed with the relevant authorities;
    Except in exceptional circumstances, ensuring that the Board and Committee papers are circulated in advance of any meeting;
    Advising on legal matters and manage the litigation function of the Authority;
    Initiating development of legal strategies for management of disputes; and
    Coordinating legal support in preparation of legal documents, contracts, leases and other related documents.

    Key Qualifications and Experience

    Bachelors degree in Law from a recognized institution;
    Relevant Masters degree from a recognized institution;
    Postgraduate Diploma in Law from Kenya School of Law;
    Minimum of twelve (12) years practical and relevant working experience four (4) of which must be in a senior management position;
    Admitted to the Roll as an Advocate of the High Court of Kenya;
    Certified Public Secretary, Kenya (CPSK) or its equivalent;
    Member of the Law Society of Kenya and Institute of Certified Secretaries of Kenya (ICPSK) and in good standing;
    Valid Practicing Certificate;
    Management Course lasting not less than two (2) weeks;
    Proficiency in computer applications; and
    Fulfilling the requirements of Chapter Six of the Constitution.

    Skills and Competencies
    Strategy execution, analytical skills, people management, coaching, problem solving & decision-making, financial management, team work, good communication, interpersonal, risk management and leadership skills.
    Candidates who had previously applied for the positions of General Manager, Marketing & Business Development and Corporation Secretary/Chief Legal Officer are encouraged to reapply.

    go to method of application »

    Use the link(s) below to apply on company website.  Application Criteria
    The full details of the advertisement can be accessed on KAA Website https://www.kaa.go.ke under Careers Section for detailed job descriptions, requirements for appointment and instructions on how to apply.Only shortlisted candidates will be required to submit the following clearance certificates as per the requirements of Chapter Six of the Constitution of Kenya 2010:
    (i) Police Clearance Certificate from the Directorate of Criminal Investigations
    (ii) Clearance Certificate from Higher Education Loans Board (HELB)
    (iii) Tax Compliance Certificate from Kenya Revenue Authority (KRA)
    (iv) Clearance from the Ethics & Anti-corruption Authority (EACC)
    (v) Report from an approved Credit Reference Bureau (CRB)The clearance certificates should be valid and current.The self-declaration Form from EACC should indicate the respective position that is being applied for.Only shortlisted and successful candidates shall be contacted. Shortlisted candidates shall be required to provide original National Identity Card, Academic and Professional Certificates during the interview.Submission of Applications
    Interested and qualified persons are requested to make their applications via electronic mail recruitment@kaa.go.ke or in hard copy quoting the Job Reference on the Email title line or on the envelope to:Ag. Managing Director / CEO
    Kenya Airports Authority
    KAA Head Office, Airport North Road
    P. O Box 19001-00501, Nairobi Kenya.To be considered, your application must be received not later than 30th October 2023 at 5.00pm East African Time addressed to the contact provided above.KAA is an Equal Opportunity Employer. Women, Persons with Disabilities, Minority & Marginalized Groups are encouraged to apply.Canvasing in any form or failure to attach any of the stipulated documents shall lead to automatic disqualification.

    Apply via :

    recruitment@kaa.go.ke

  • Industry Head, Commercial Banking

    Industry Head, Commercial Banking

    Job Summary

    To directly lead a relationship team(s) covering a portfolio of Business Banking customers across diverse sectors driving the economy.
    To be a key member of the Business Banking Leadership Team, driving business performance within the Commercial business segment.
    Performance management and coaching of team members.
    To relationship manage and sustain a portfolio of key Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    To maximize risk-adjusted portfolio contribution, while balancing the requirements for lending to business enterprises vis a vis reputational risk for the bank.
    The jobholder will be responsible for supporting the relationship team with business development activities both with new customers and existing customers to drive wallet share growth.
    The job holder will be expected to develop an intimate knowledge of key sectors driving the economy, and relevant regulatory framework and demonstrate the ability to meet with senior management of the Corporations for negotiation of financial solutions.

    Job Description
    Key Accountabilities/Deliverables/Outcomes and Approximate Time Split.
    Sales and Service: Time split 30%

    Grow the industry team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
    Formulate business development strategies and objectives for the relationship team to meet changing market needs.
    Monitor conformance of the coverage team using new relationship development procedures.
    Monitor results of customer surveys for the team against target service quality standards.
    Monitor levels of complaints and quality of handling for the portfolio.
    Proactively research competitive threats/opportunities within the team’s market and geographical area.
    Support the team in communicating all key messages to customers including agreed service standards, negotiated pricing, and relationship team contact points (including introductions to new personnel, and new product changes.
    For key relationships, and if appropriate, support the team in interim reviews of customers borrowing facilities.
    For key relationships, and if appropriate, support the team in wallet share reviews for non-borrowing customers.
    Support the team to determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.

    Business Management: Time split 40%

    Manage the performance of the relationship team against key financial (risk-adjusted contribution) sales, service, and operational targets.
    Champion, manage, and monitor implementation of change impacting the Commercial banking team and arising from central and Business Banking change programs.
    Consult customer-owners/managers on financial/credit issues and general business practices/ideas.
    Support the relationship team to develop Customer Relationship Plans for customers in managed portfolios.
    Work closely with the Business Banking Director and Manco team in driving and delivering business performance across the country.
    Research, create, and follow up on a target list for potential new business.
    Support the team in identifying priority customers using the Customer Relationship Planning templates to assess their present and potential contributions.
    Drive control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

    Staff Management: Time split 30%

    Lead the Relationship team within the segment using a team-based management approach.
    Help team members identify strengths and weaknesses in their own skills and attributes, review their self-development plans, and ensure training and development needs are accommodated.
    Coach team members on relationship development, service quality, and risk.
    Assess individual team’s performance against the agreed contract.  Review and input to Performance Development Reviews.

    Role/person specification.
    Preferred Qualification

    A relevant business-related degree from a recognized university.
    Additional professional/advanced qualifications are an added advantage.

    Preferred Experience.
    12 years of Banking / Financial Services experience out of which at least 5 years in senior management levels.
    Knowledge and Skills

    Detailed knowledge of the Core set of products
    For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
    Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
    A good knowledge of the products and services available in the Personal Sector is also required.
    A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
    A detailed understanding of Country and CBRM guidelines and credit risk policies.

    Skills required to undertake the role:

    Outstanding relationship and interpersonal skills
    Strong selling and negotiation skills
    Strong Presentation Skills
    Credit Risk Skills
    Leadership and Team skills
    Communications skills

    Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

    Internal and external senior risk assessment and management
    Presentation
    Influencing and Negotiating
    Man-management/development.
    Performance Management

    Additional details of exceptional aspects of the demands of the role:

    The jobholder will benefit from supervision and support from the Business Banking Director who will be the jobholder’s direct report.
    The jobholder will be required to act on his/her own initiative in terms of business development activities ensuring that quality business is retained and driving up sustainable income from the whole team portfolio under his/her control.
    Jobholder represents Barclays, for the Business Banking Segment, within the local Business community/country.

    Education

    Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Branch Manager Sales Lady (Perfume Section)

    Branch Manager Sales Lady (Perfume Section)

    SCOPE AND GENERAL PURPOSE OF JOB 

    As the Branch Manager, you will be responsible for overseeing the overall operations and performance of a specific branch. Your primary objective will be to drive sales, ensure exceptional customer service, and maximize profitability. You will be responsible for managing a team, implementing strategies, and maintaining a positive brand image.

    DUTIES AND RESPONSIBILITIES 
    Sales.

    Increase the sales and “bottom-line” profits of the Branch.
    Let all reports for sales that is bank slip, credit note, advance and in/out be submitted on time to HQ.
    Provide exceptional customer service and ensure the employees also provide the same level of service.
    Manage Branch revenue, including cash handling, deposit reconciliation and delivery of deposits to bank on a daily basis.
    Weekly sales Achievement.
    Prepare Branch daily sales reports and forward to the relevant departments.

    System Management.

    Understand and know how to use the EnQuest and HRMS Leave systems.
    Be able to remove historical data for stock forms system to check most selling, slow moving, and also to enable you search for stock as need arise.
    Know how to request for credit note, process sale with no VAT for tax exemption companies.
    Be able to process the relevant sales reports with any in/out or credit note required with no errors.

    Personalized Customer Follow-Up.

    Create an automated system to ensure all post-sales activities like thank-you messages, personalized texts, WhatsApp messages, calls, and video calls are sent to customers. Make it simple, short at the same time touching the point so that the customer feel interested to read the message instead of scrolling it. 
    Cultivate good customer relationships through positive interactions. Train the sales team to make a positive impact with customers to ensure not only he is loyal but also, he refers his friends and others.
    Plan Ahead for Stock and Orders. 

    Gather Historical Data:

    Collect past sales data for the products you offer. This data will serve as the foundation for analyzing trends and predicting future demand.

    Segmentation and Analysis:

    Categorize your products based on their characteristics, such as seasonality, product type, or customer preferences. Analyze the sales patterns of each segment to identify trends and recurring patterns.

    Demand Forecasting:

    Use the historical data to forecast future demand. There are various statistical and machine learning techniques available for demand forecasting, such as moving averages, exponential smoothing, and even more advanced algorithms. Choose a method that suits your business needs and level of complexity.

    Lead Time Consideration:

    Given that most of your products are imported and have a longer lead time, factor in the time it takes for the products to reach your inventory. This will ensure that you plan well in advance to avoid stock outs.

    Event-Based Planning:

    Identify key events and seasons that impact your sales. You’ve already listed several examples like holidays, special occasions, and seasonal changes. Create a calendar that highlights these events and their respective timeframes.

    Safety Stock and Reorder Points:

    Determine safety stock levels for each product to account for unexpected demand spikes or delays in supply. Calculate reorder points based on lead times, demand variability, and desired service levels.

    Inventory Management System:

    Use QLIK to have a clear understanding for your inventory data.

    Regular Review and Adjustment:

    Your forecasts won’t always be perfect. Continuously monitor actual sales against your forecasts and adjust your plans accordingly. Regularly update your forecasting models with new data to improve their accuracy.

    Flexibility and Agility:

    While planning ahead is crucial, remain adaptable. Market conditions can change, and unforeseen events can impact demand. Be prepared to make adjustments to your stock plans when necessary.

    Promotions and Marketing:

    Coordinate your stock planning with your marketing and promotional activities. If you’re running a campaign for a specific event, ensure that you have sufficient stock to meet the anticipated increase in demand.

    Feedback Loop:

    Encourage feedback from your sales and customer service teams. They often have insights into customer preferences and can provide valuable information for refining your stock planning strategies.
    Sales from internal branch transfer:
    The management allows internal branch transfer of any specific items that customer requires and it is available in good condition with other branches. This will be transferred by our rider and it is the responsibility of the Branch manager to achieve min 80% of sales from such single delivery.

    Training and mentorship.

    Provide training also to the staff who are approved to be at counter.
    Push team to be able to increase their sales where necessary and provide a summary to them of performance.
    Train team on product knowledge, cross-selling, upselling and request for necessary training for your team from Head of Sales.
    Provide ideas of improving sales and share with Head of Sales.
    Keep a breast with all activities happening in the mall or locality so that to use it to plan for sales for branch?
    Update on any good ideas to be shared by team at least every end month on how to better the branch.
    Train, evaluate and counsel Branch employees. Schedule, organize and direct assignments.
    Report submissions. All your staff should be able to submit all reports while you are away on off or leave.

    Reporting.

    Vigilant customer record keeping/contact and follow up, with clear indication of customer growth.
    Update all necessary reports requested by department in HQ.
    Consolidated Budget sheet, as per the guidelines given by Head of Sales.
    Customer complain monthly report consolidation.
    Daily conversion rate report.
    Marketing plan report.
    Be submitting monthly reports for your shop.

    Administration

    Improve communication for whole team in branch and give all updates required to Head of Sales.
    Work on providing an amicable way of handling any issues at hand well and update Head of Sales.
    Maintain, encourage and possess “ownership mentality”.
    Implement employee performance evaluations and improvement plans.
    Resolve customer problems or complaints by determining optimal solutions.
    Ensure interior and exterior of Branch is maintained to company standards.
    Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
    Encourage Branch employees to take ownership for their performance and career development plans; follow up on a regular basis.
    Conduct regular branch meeting on a daily basis with an agenda.
    Ensure employee awareness of safety and emergency procedures.
    Maintain and ensure adequate Branch supplies.
    Execute and monitor loss and damage prevention programs.
    Management of all Branch operational issues, to include Branch housekeeping, Branch administrative duties, physical inventories, price changes, etc.
    All reports as requested by Head of Sales are expected to be done without fail.
    Ensure all your staff know the process of handling the counter and their responsibilities.
    In collaboration with the HR Department should any discrepancies arise as a result of lost and/or stolen items this will be valued at sale price.
    All branch stock and branch assets will be your sole responsibility.

    QUALIFICATIONS:

    Diploma or bachelor’s degree in business management or a related field (preferred).
    3-5 years of retail management experience.
    Strong leadership and communication skills.
    Proficiency in using retail management software and computer programs.
    Knowledge of sales and inventory management.
    Understanding of marketing and customer service principles.

    go to method of application »

    Interested and qualified applicants should submit their applications through www.snapstartalent.com/citywalkkenya or to jobs@citywalk.co.ke with job title as Email Subject.

    Apply via :

    jobs@citywalk.co.ke

  • Perfume Sales Lady

    Perfume Sales Lady

    SCOPE AND GENERAL PURPOSE OF JOB 

    As a Perfume Sales Lady in our retail company’s perfume section, you will play a pivotal role in providing exceptional customer service and driving sales in the fragrance department. You will assist customers in selecting and purchasing perfumes, ensuring they have a memorable shopping experience while meeting sales targets.

    DUTIES AND RESPONSIBILITIES 
    Customer Engagement:

    Greet and approach customers with a friendly and welcoming demeanor.
    Assist customers in finding their preferred fragrances and provide recommendations based on their preferences.
    Provide product knowledge and information about various perfume brands and scents.
    Engage in active listening to understand customer needs and preferences.

    Sales and Upselling:

    Promote and sell perfumes to meet or exceed individual and team sales targets.
    Upsell complementary products, such as, travel-sized fragrances or gift sets.
    Utilize persuasive selling techniques to encourage customers to make informed purchasing decisions.

    Product Knowledge:

    Stay up-to-date with the latest perfume trends, new arrivals, and product features.
    Educate customers on the unique characteristics of different fragrances and brands.
    Maintain a deep understanding of the fragrance notes and ingredients.

    Merchandising and Stock Management:

    Ensure the perfume section is well-organized, clean, and visually appealing.
    Monitor inventory levels, restock shelves, and report stock shortages to the management.
    Assist in setting up and maintaining attractive perfume displays.

    Customer Service:

    Address customer inquiries, concerns, and returns in a courteous and efficient manner.
    Handle cash transactions, operate the cash register, and maintain accurate sales records.
    Provide after-sales service, such as gift wrapping and perfume sample distribution.

    Compliance and Security:

    Follow store policies and procedures regarding security, loss prevention, and safety.
    Assist in preventing theft and report any suspicious activities to management.

    Team Collaboration:

    Work collaboratively with other sales associates, the Section Manager, and store staff to achieve team goals.
    Participate in team meetings and training sessions to enhance product knowledge and sales skills.

    QUALIFICATIONS.

    Diploma or Bachelor’s degree in Business, Sales, Marketing or a related field.
    Previous retail sales experience in the perfume section.
    Excellent communication and interpersonal skills.
    Strong customer service orientation.
    A passion for fragrances and a keen sense of smell.
    Ability to work in a fast-paced retail environment.
    Math skills for handling transactions.
    Attention to detail and a well-groomed appearance.

    Interested and qualified applicants should submit their applications through www.snapstartalent.com/citywalkkenya or to jobs@citywalk.co.ke with job title as Email Subject.

    Apply via :

    jobs@citywalk.co.ke