Jobs Kenya

Company Founded: Founded in 1991

  • Data Led Engagement and Sales Analyst Assistant Claims Analyst – FAK

    Data Led Engagement and Sales Analyst Assistant Claims Analyst – FAK

    Job Summary
    To implement and deliver the retail and business banking customer life-cycle strategy aimed at deepening the bank’s’ relationship with its existing customer base in order to enhance wallet share, retention, and profitability. The scope of the job holder will involve driving the bank’s customer life cycle management objectives in the following areas;

    Acquisition & Onboarding
    Activation
    Cross-sell
    Value Management
    Retention & Win-back

    Key Accountabilities/Deliverables/Outcomes and Approximate Time Split.
    Drive Business Performance and Growth. Time split 80%
    Drive Business Performance: Retail Banking

    Implement and drive the Data Led Engagements and Sales Strategy in all the retail banking segments to drive the desired annual/periodic income and balance sheet targets.
    Track and report on product penetration and value management activities in all the retail banking segments utilizing campaigns across all the available channels through cross-sell, up-sell, down-sell, and activation initiatives.
    Reengineer promotions and campaigns based on the outcomes of previous retail banking campaigns.
    Proactively manage and adjust DLS/CLM plans in response to changing customer needs and behaviors and emerging opportunities or business gaps.
    Regular engagement with colleagues at both branch and regional levels on the various initiatives and campaigns under the customer life cycle management strategic plan for the segment
    Build and maintain proactive relationships with internal stakeholders including product/proposition and segment heads including Enterprise, Lending, Bancassurance, Mortgages, Liabilities, Channels, Islamic Banking, etc to drive performance.
    Work closely with the chief data office in implementing the data-led sales and clearing house rules:

    Confirm proper customer mapping to the owner and engagement channel.
    Customer segmentation as prescribed by the products team.
    Manage data requests from branch and telemarketing teams.
    Determine optimal leads based on mapping and segmentation, and optimal lead volume per branch/telemarketing agent.
    Leads prioritization.
    Leads tracking and daily/weekly/monthly reports.
    Feedback dissemination to business
    Allocation and tracking of selling lists to telemarketing agents and branches.

    Drive Business Performance: Business Banking

    Implement and drive the Data Led Engagements and Sales Strategy in all the business banking segments to drive the desired annual/periodic income and balance sheet targets.
    Drive product penetration and value management activities in all the business banking segments utilizing campaigns across all the available channels through cross-sell, up-sell, down-sell, and activation initiatives.
    Reengineer promotions and campaigns based on the outcomes of previous business banking campaigns.
    Proactively manage and adjust DLS/CLM plans in response to changing customer needs and behaviors and emerging opportunities or business gaps.
    Regular engagement with colleagues at both branch and regional levels on the various initiatives and campaigns under the customer life cycle management strategic plan

    Drive Business Performance: Special Projects and Initiatives

    Drive business process enhancements aimed at improving acquisition, activation, value management, and retention activities across the bank’s existing channels.
    Drive product and channel-level portfolio management activities in line with each product/alternate channel portfolio management plan
    Effectively drive the digital lead generation and management initiative
    Effectively drive the centralized lead management initiative
    Participating in any other strategic projects aimed at enhancing the banks’ customer life cycle management objectives.

    Data and analytics

    Weekly cascade of the CLM portfolio management dashboard to support portfolio management activities by the complement of universal bankers and branch managers.
    Provide a weekly analysis of the key opportunities and drivers of performance within the allocated portfolios.
    Provide a weekly analysis of SME portfolio metrics.
    Weekly analysis of the status of the Optimus and central lead management initiatives
    Global portfolio analysis of the retail and business banking base to derive customer-level insights required to drive business decisions.
    Provide monthly scorecard inputs to drive the evaluation of colleagues’ performance across the branch network and telemarketing teams.

    Stakeholder Engagement & Management. Time split 10%

    Ensure ongoing communications with key business stakeholders to help drive the achievement of the desired annual/periodic income, income per customer, balance sheet, active customer, product holding, and digital penetration targets.
    Ironing out of any CLM and DLS-related issues rising through dialogue with stakeholders or analysis conducted
    Maintain a “feedback loop” with key stakeholders and engage on any emerging strategic developments or issues affecting the execution of the laid-out strategy.

    Team and Personal Development. Time split: 5%
    Team Development

    Work closely with colleagues across all the functional areas to help deliver exceptional results.
    Build effective relationships, influence and motivate teams to ensure their wholehearted commitment to effective implementation of CLM and DLS
    Deliver high-impact solutions to challenges faced in achieving CLM/DLS objectives.

    Self-Development

    Pursue self-development to increase personal effectiveness, acknowledging strengths and areas of development.

    Risk and Control. Time split: 5%
    Risk and Control

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements and internal policies and standards as well as relevant procedure manuals.
    Understand and manage risks and risk events (incidents) relevant to the role.

    Role/person specification
    Knowledge and Skills

    Proven stakeholder management skills
    Proven understanding of the product range, both asset and liability, available to Absa’s customers
    Proven awareness of the range of bank processes and procedures as well as compliance requirements
    Proven track record of process improvements aimed at delivering superior customer value
    External market awareness, knowledge of business trends, and new developments including offerings of the bank’s competitors.
    Proven analytics and presentation skills

    Behavioral Competencies

    Good written and verbal communication
    Good organizational and coordination skills
    Strong problem-solving skills
    Strong influencing skills
    Networking ability

    Technical Competencies

    Data literacy and Data analytic tools
    Stakeholder Management skills
    Business Acumen
    Commercial Effectiveness
    Strong Analytical skills

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  • System Administrator & Project Management – FAK Branch Manager – Rift & Western Region Legal Assistant – FAK Assistant Claims Analyst – FAK

    System Administrator & Project Management – FAK Branch Manager – Rift & Western Region Legal Assistant – FAK Assistant Claims Analyst – FAK

    Job Summary
    Systems administration, engineering and provisioning, operational support, Project management and maintenance
    Job Description
    System administrator Engineering and provisioning

    Engineering of systems administration-related solutions for various projects and operational needs. 
    Install and configure systems IAS infrastructure applications or any other management applications. 
    Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage e.t.c in accordance with standards and project operational requirements.
    Contribute and maintain system standards. 
    Research and recommend innovative and where possible automated approaches for system administration tasks. 
    Develop and maintain systems standards.

    Operational support

    Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of schedule jobs and backups. 
    Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, regular file archival and purge as necessary and create, change delete user accounts as per request and authorized. 
    Repair and recover from hardware and software failures.
    Provide tier III and other support per request from various constituencies. Investigate and troubleshoot issues.

    Project management

    Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
    Ensure that all projects are delivered on-time, within scope and within budget
    Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
    Ensure resource availability and allocation
    Develop a detailed project plan to monitor and track progress
    Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
    Measure performance using appropriate project management tools and techniques
    Report and escalate to management as needed
    Manage the relationship with the client and relevant stakeholders
    Perform risk management to minimize potential risks
    Establish and maintain relationships with third parties/vendors
    Create and maintain comprehensive project documentation
    Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
    Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels
    Track project performance, specifically to analyze the successful completion of short and long-term goals
    Develop comprehensive project plans to be shared with clients as well as other staff members
    Develop spreadsheets, diagrams and process maps to document needs

    Maintenance

    Apply OS patches and upgrades regularly and upgrade administrative tools and utility. 
    Upgrade and configure systems software that supports IAS infrastructure or any other application per project or operational needs. 
    Perform periodic performance reporting to support capacity planning.
    Maintain data Centre environmental and monitoring equipment. 
    Perform ongoing performance tuning, hardware upgrades and resource optimization as required. 
    Configure CPU memory and disk partitions as required.

    Education and Experience Required

    Minimum University Degree in Information technology from a recognized University
    Minimum 3 years’ experience system and database administration in a busy corporate environment.
    Oracle database administration/ PLSQL certification
    Project management skills and certification
    Additional certifications in various ICT professions will be an added advantage (Microsoft, Linux, networking etc.)
    Experience in the insurance industry will be an added advantage.

    Knowledge & Skills

    Sharp troubleshooting and analytical abilities
    Thorough knowledge of windows and Linux environment
    Excellent skills in oracle environment (database administration, java ,forms and PLSQL)
    Ability to effectively prioritize tasks
    Ability to analyze a problem and provide resolution
    Extensive knowledge on personal computers
    Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment.
    The ability to think logically and creatively
    Proven ability to respond quickly, independently and appropriately.
    Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.
    General knowledge on industry principles

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  • Transactional Banking Sales Manager – Mombasa CRES Project Coordinator Project Delivery Manager

    Transactional Banking Sales Manager – Mombasa CRES Project Coordinator Project Delivery Manager

    Job Summary

    Assist in articulation, ownership, and execution of the Transactional Banking Strategy for Large
    Local Corporates (LLC) and Public Sector (PS) portfolio in Mombasa Region Kenya.
    To lead and manage senior level client interaction and sales.
    Manage and deliver business objectives for the portfolio of clients assigned in this segment.
    Manage and grow Transactional Banking business each year across the portfolio of clients.
    Manage the returns while employing sound risk management disciplines
    Assist in articulation, ownership, and execution of the Transactional Banking Strategy for Large
    Local Corporates (LLC) and Public Sector (PS) portfolio in Mombasa Region Kenya.
    To lead and manage senior level client interaction and sales.
    Manage and deliver business objectives for the portfolio of clients assigned in this segment.
    Manage and grow Transactional Banking business each year across the portfolio of clients.
    Manage the returns while employing sound risk management disciplines

    Job Description
    Transactional Banking Sales Manager – Mombasa
    Job Purpose

    Assist in articulation, ownership, and execution of the Transactional Banking Strategy for Large Local Corporates (LLC) and Public Sector (PS) portfolio in Mombasa Region Kenya.
    To lead and manage senior level client interaction and sales.
    Manage and deliver business objectives for the portfolio of clients assigned in this segment.
    Manage and grow Transactional Banking business each year across the portfolio of clients.
    Manage the returns while employing sound risk management disciplines

    Key Accountabilities
    Accountability: Sales – 70%

    Accountable for the delivery of TB revenues from portfolio of clients assigned in LLC & PS Mombasa Region.
    Develop and execute the sales strategy to deliver the revenue ambition through the portfolio of existing and target clients in LLC & PS Mombasa Region.
    Increase client penetration and revenues for the bank by actively promoting the bank’s network and product capabilities (cross selling). Replicate TB solutions and successes within the portfolio.
    Lead the team to achieve quantitative and qualitative performance objectives for your portfolio. Leverage the existing sales tools and techniques to identify opportunities for new/incremental business – account planning and pipeline management to achieve sales/revenue targets.
    Maintain a detailed and up to date knowledge of the bank’s comprehensive products capabilities and their application to clients’ needs and use this knowledge in structuring of solutions.
    Set SMART individual objectives that are in line with and seek to achieve the overall objectives.
    Ensure smooth interaction and communication with Customer Support team, product development and customer services teams within LLC & PS Mombasa Region team. Drive alignment with key stakeholders; TB teams across multiple geographies, LLC & PS, Global Corporates (GC), Business Banking and operations to achieve TB priorities
    Maintain high performance standards and role model behaviours that demonstrate the bank values.

    Accountability: Service & Operational Rigor – 30%

    Working with the LLC & PS service teams to deliver world class customer service practices and ensure adherence to Absa service standards.
    Work with the LLC & PS coverage teams to develop relationship account plans for their customer portfolios.
    Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure 100% compliance.
    Minimize potential for fraudulent applications by following each product criteria.
    Ensuring that pricing is authorized by Transaction Baking Head, agreed with Customer, and properly set up to ensure 100% collection upon product/customer set up.
    Follow the TB end-to-end product set-up process ensuring new set-ups are authorized and properly set up.
    Ensure compliance with operations risk & rigour requirements e.g., Health & Safety standards and security of premises.

    Preferred Qualification

    Postgraduate or equivalent academic qualifications

    Preferred Experience

    Over 5 years banking experience, majority of which must be in Cash and Trade.

    Knowledge And Skills

    Solid and proven frontline transactional sales experience across Working Capital, Trade Finance (documentary trade products i.e., LCs, bonds & guarantees; bank & country risk products), Supply Chain Financing & Cash Management (Regional/Local payments, receipts and liquidity management structures, system infrastructure, etc.)
    Skills for analysing and formatting data provided by Finance and other sources
    Strong sales management skills and experience, ideally with relevant banking or business/corporate banking background.
    Proven treasury, credit, and country risk exposure
    Open minded, good listener, flexible with ‘think out of the box’ mentality.
    Strong negotiation and presentation skills; ability to communicate with all levels in an organisation
    Disciplined approach to deal execution/client follow up
    Strong cross-cultural awareness
    Excellent interpersonal skills
    Team player
    Excellent knowledge of the banking policies, standards, local regulations, and legislation of the prevention of money laundering

    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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  • MEAL and Resource Mobilization Officer

    MEAL and Resource Mobilization Officer

    General Description of the Position

    Under the direct supervision of the MEAL Manager and in collaboration with the Grants Manager, the MEAL and Resource Mobilization Officer will work to support the implementation of the organizational strategy in provision of humanitarian services to vulnerable people in the region.

    Job Description
    The duties and responsibilities of the position include but not limited to
    MEAL – Technical Support in Project Planning and Management

    Lead in the design, implementation and review of a monitoring framework to track delivery of the project objectives on-going programs.
    Support the roll-out and maintenance of M&E Frameworks and tools for SIF humanitarian programs.
    Facilitate the inclusion of MEAL in project proposals planning of SIF’s humanitarian activities
    Support the programs teams by carrying out all routine monitoring and periodic evaluations.
    Coordinate with the M&E Key Partners related to M&E Data Quality Assurance and Beneficiary-Output Tracking.
    Enter all data accurately and in a timely manner in program trackers.
    Follow-up with program s team to ensure report are timely submitted ensuring reports are reviewed and submitted to cluster and upload the reviewed report into server.
    Support the implementation of survey and assessment processes.
    Assist the MEAL Manager in the deployment and implementation of the key core humanitarian standards in all Response programs, ensuring that community accountability and appropriate Feedback, Complaints and Response Mechanism (CRM) are in place.

    MEAL – Technical support in Project Assessment, Monitoring, Evaluation and Reporting

    Supervise SIF’s program data collection and management in accordance with the set minimum standards guidelines
    Support data management (collection, entry, cleaning and storage) and analysis using KoboCollect.
    Support research activities including rapid needs assessments, baseline & end line surveys and formative assessment for internal and external audiences.
    Databases: Work with the partners and SIF program Staff to ensure all reports are timely submitted, updated in relevant databases, shared with relevant teams.
    Prepare Programme updates, reports and studies for response management and internal information sharing.
    Support the synthesis and dissemination of routine programs data and analysis of trends.
    Maintain an up-to-date and appropriate filling system of received weekly and monthly reports from all the field site as well as review the program reports to ensure quality assurance and that necessary corrections have been done by program staff.

    Learning, and Capacity Development

    Conduct continuous research to identify program needs to improve program design and measure program impact.
    Support in promoting organizational learning and adoption of good practice by pro-actively documenting and sharing key lessons/best practices learnt with internal and external stakeholders enabling input for continuous improvement and further learning.
    Ensure that processes are in place to allow for systematic and inclusive feedback to communities and stakeholders on all evaluations undertaken.
    Maintain and update the Programs Recommendations Tracker with input from relevant programs and operations staff, as well as data incoming through CRMs.
    Provide and participate in MEAL Trainings and on the job to support SIF programs and support services.

    Resource Mobilization

    Supports the Grant Manager and Program Coordinator in developing partnership process with donors, and sector partners by identifying potential partners and gaining important information about their geographical and thematic areas of interest, their requirements, and if they are a natural fit with potential for partnership with SIF;
    Collaborate with the Grants Manager and Program Coordinator in developing high quality Proposals and applications according to specific donor requirements/templates as well as developing thematic Concept Notes and proposals with information including, but not limited to Project nature, Objectives/Outcomes/Deliverables, Implementation methods, Timetable, Human Resources, Budget, Standards of Performance, and Evaluation.
    Gather proposal information by identifying different sources of information, coordinating requirements with contributors and identify as well as communicate risks associated with Proposals/Applications.
    Prepare presentations by evaluating text, graphics, and bindings as well as coordinating printing. Prepare presentation on the proposal by emphasizing summary, objectives, implementation methods, impact, monitoring and evaluation as well as evaluating readability, graphics, design, binding and printing options.
    Support the Grants Manager, and programs coordinator with the development of program, strategy or, drafting of position papers and other related initiatives evidence from programs. Provide guidance on increased visibility of programs though generating strategic communication materials and report programs to meet requirements, internal users, donors and partners.
    Support the process of needs assessment concept development aimed at developing responsive concepts in understanding the need of the target beneficiaries.
    Participate in inter-agency working group meetings.

    Qualifications and Requirements

    Must have a Bachelor degree either in Project Management, Social Sciences, Statistics, or Development Studies from a recognized institution.
    Certification in M&E and in conducting assessment or equivalent will be an added advantage.
    Minimum 4 years’ experience in M&E of humanitarian projects in donor-funded INGOs, UN bodies, or government agencies.
    Demonstrate understanding of management of project life cycle, results-based management, proposal writing, project budgeting, need assessments and information management.
    Experience in participatory research methods using quantitative and qualitative approaches.
    Knowledge of data/statistical software such as SPSS, Stata etc.
    Proficiency in Computer skills (MS Package) as well as use of mobile data collection software (ODK, KoboCollect) and knowledge of GIS software is an asset;
    Excellent communication and interpersonal skills; Excellent written and spoken English

    ETHICS AND PROFESSIONAL PRACTICE

    Comply and promote SIF’s policies including but not limited to Child Safuguarding Policy, Code of Conduct, Whistle Blowing and, anti-Fraud/Anti-Corruption Policy
    Report to your line manager any discrepancy of SIF’s policies among the team or partners
    Maintain confidentiality at all times about SIF’s data and information.

    Please submit an application letter, resume and a list of 3 professional references combined in one PDFdocument to apply.ken@secours-islamique.org not later than November 8th, 2023. The position title (MEAL and Resource Mobilization officer) should be indicated on the subject line. By applying for this position, you consent to use of your personal data according to the Data Protection Act of 2019 and performance of reference checks.

    Apply via :

    apply.ken@secours-islamique.org

  • Stock Auditor- Warehouse and Branch level

    Stock Auditor- Warehouse and Branch level

    SCOPE AND GENERAL PURPOSE OF JOB

    As a Stock Auditor, you will play a crucial role in ensuring accurate and efficient management of inventory and stock levels within our branches. You will be responsible for conducting stock audits, verifying inventory records, reconciling discrepancies, and providing insights to improve inventory control processes. This role requires strong attention to detail, analytical skills, and the ability to work independently.

    DUTIES AND RESPONSIBILITIES

    Conduct regular stock audits to verify physical stock levels against recorded data.
    Perform accurate and detailed counts of stock items, ensuring adherence to inventory control policies and procedures.
    Compare physical stock counts with inventory records, identifying discrepancies, and investigating potential causes.
    Reconcile any discrepancies through appropriate adjustments and documentation.
    Analyze stock data to identify trends, patterns, and potential issues. Generate reports and provide insights to management regarding stock accuracy, shrinkage, slow-moving items, and other relevant inventory metrics.
    Maintain accurate and up-to-date records of stock audits, adjustments, and inventory reports.
    Identify areas for process improvement in stock management, including the implementation of more efficient inventory control procedures.
    Collaborate with relevant stakeholders to propose and implement enhancements.
    Ensure compliance with regulatory requirements, internal policies, and industry best practices related to stock management and auditing.
    Maintain high levels of accuracy and integrity in all stock-related transactions and reporting.
    Utilize stock control systems or inventory management software to record stock movements, update inventory levels, and generate reports.
    Familiarize yourself with the features and functionalities of the systems to maximize efficiency.
    Work closely with other teams, such as purchasing, warehousing, and finance to facilitate accurate stock recording and reporting.
    Communicate effectively with team members to address stock-related issues and ensure smooth operations.
    Identify potential stock losses due to theft, damage, or other factors.
    Report any security concerns or incidents to appropriate personnel and participate in implementing preventive measures.
    Stay updated with industry trends, technologies, and best practices related to stock auditing and inventory control.
    Seek opportunities for professional development to enhance knowledge and skills in stock management.

    QUALIFICATIONS.

    Diploma or degree in PROCUREMENT AND SUPPLY CHAIN.
    3-4 years of proven experience in STOCK AUDITING, preferably in a retail or warehouse environment.
    Strong mathematical and analytical skills.
    Excellent attention to detail and accuracy.
    Proficient in using stock management software and inventory control systems.
    Ability to work independently and collaboratively in a fast-paced environment.
    Strong communication and interpersonal skills.
    Physical stamina to perform physical stock counts and lift/move stock when necessary.
    Knowledge of retail operations and stock management best practices.

    Apply via :

    snapstartalent.com

  • Home Loan Specialist

    Home Loan Specialist

    Job Summary

    To recruit and retain Home Loan customers.
    To deliver exceptional retail business performance through Home Loan sales & excellent customer service
    To develop and maintain a high profile for Home Loans within a number of branches.
    To ensure that all aspects of operational rigour are maintained when involved in the home loan process.

    Job Description
    Key accountabilities/Deliverables
    Sales and Service: Time Split 75%

    Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs.
    Achieve & Exceed Home Loan & Cross Sale Targets
    Utilise the standard sales process to identify customer’s Home Loan requirements
    Facilitate customer understanding of the Home Loan procedure and process.
    Champion and manage Home Loan product & channels.
    Own and drive the outlet home loan sales objectives/targets.
    Maintain Home Loan sales performance statistics for management information usage.
    Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.
    Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice.
    Ensure documentation such as the home loan application and internal submission forms are fully completed & error free.
    Deliver world class customer service practices and ensure adherence to Barclays Service standards.
    Accurate collation and packaging of relevant documents for processing.
    Conduct branch Home Loan marketing campaigns and participate in country level campaigns.

     Operational Rigour Practices: Time Split 15%

    Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
    Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
    Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
    Ensure the Bank’s Home Loan lending criteria is met.

    Team Working: Time Split 5%

    Build effective relationships with branch staff and key support functions e.g. service delivery and risk to develop networking for potential Home Loan referrals.
    Share knowledge experience and best practice with other team members.
    Provide cover for other Home Loan Advisors at all levels when required.
    Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.
    Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.

    Self: Time Split 5%

    Agree performance development objectives with the team leader.
    Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

    Role/person specification
    Knowledge and Skills

    A good understanding of Retail goals & objectives
    A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution
    A thorough understanding of the sales process
    An in-depth knowledge of the Home Loan product and lending policy.
    Good working knowledge of the internal and generic Home Loan, purchasing and related processes.
    A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.
    A working knowledge of the procedure manuals
    A thorough knowledge of the bank’s tariff, products and services
    A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.

    Behavioural Competencies

    Execute at speed
    Build Pride & Passion
    Grow Talent and Capability
    Delight Customers
    Drive Performance
    Protect and enhance our reputation.

    Technical Competencies

    Excellent Planning & Organisation skills
    Good Selling/influencing skills.
    Very strong Communication & questioning skills
    Good numeracy & analytical skills
    Quality conscious
    Customer service orientation
    Listening skills
    Presentation skills
    Team working

    Other requirements specific to the role:

    A high level of drive and determination
    Completion of certificate on Home Loan product training
    Knowledge of legal processes involved with property purchase.
    A sound working knowledge of our competitors’ products & services.

    Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role:

    Home Loan product and process knowledge
    Sales & marketing
    KYC & Operational Rigour
    Influencing & negotiation
    Time management
    PC Skills

    Additional details of exceptional aspects of the demands of the role:

    May be required to move outside branch for sales purposes.
    Will be required to support sales initiatives during campaigns.
    May be required to provide cover outside of home branch.
    The working environment may be highly demanding and challenging.
    An understanding of the current country economic trend

    Education

    Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Business Development Officer – Nakuru Branch ( FAK) Credit Risk Talent Academy

    Business Development Officer – Nakuru Branch ( FAK) Credit Risk Talent Academy

    Job Summary

    To support Nakuru Branch in general business with the required skills to meet the customers’ expectations and revenue objectives.

    Job Description

    Establish and maintain professional relationships through networking with intermediaries within the retail segment.
    Host regular and relevant functions (as agreed with line management) to seek opportunities to develop strong relationships and business bonds.
    Nurture established relations with intermediaries and clients within the retail space to ensure the continuous enhancement and improvement of customer retention initiatives.
    Implement a business acquisition strategic plan by growing GWP in line with the Company’s growth strategy for the retail segment through retention, generic growth, and acquisition of new business. 
    Work closely with assigned agencies to achieve growth objectives in target market segments.
    Sign service-level agreements with our identified top supporters at the Branch and ensure agreed TATs are followed up across internal departments. 
    Acquire and develop new agents by carrying out a series of strategic business development interventions. 
    Drive First Assurance’s profitability objective by growing a balanced portfolio within the retail segment by initiating partnerships to drive profitable products with key partners alongside other initiatives.
    Conduct regular training for intermediaries and clients within the retail segment to increase understanding and uptake of the company’s products.
    Manage agreements with the channel partners and ensure consistent compliance by all parties. 
    Support new product development/product review by seeking gaps/solutions in the market guided by technical feasibility, commercial viability, and market compatibility and ensure alignment with customer requirements, financial attractiveness, and product development guidelines. 
    Support collection efforts and ensure compliance with the company’s credit policy.
    Prepare monthly business development reports detailing initiatives, performance, and other related projects/activities. Collect market intelligence through research by reading articles, publications, the internet, word of mouth, and networking on a daily basis to keep abreast of market developments.
    Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencers.
    Ensure top-notch customer experience is provided to all business partners across the entire retail channel.

    Requirements
    Knowledge, experience and qualifications required:

    Bachelors’ degree in a Business related field.
    Professional qualification in Insurance (ACII, AIIK) an added advantage.
    At least 3+ years experience in the financials sector and an added advantage in the insurance industry and in sales and business development position.

    Technical/ Functional competencies

    Knowledge of insurance regulatory requirements
    Knowledge of insurance products
    Sales and marketing management skills

    REQUIRED SKILLS

    Performance monitoring and evaluation, Market research, intelligence, Business development, Business strategy, Business intelligence, Sales strategy, Marketing

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

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  • Stock Analyst

    Stock Analyst

    SCOPE AND GENERAL PURPOSE OF JOB

    As a Stock Analyst at City Walk Limited, you will play a crucial role in managing and optimizing the inventory within our retail warehouse operations. Your responsibilities will encompass a wide range of tasks related to inventory control, analysis, and reporting to ensure the efficient and accurate flow of goods through our supply chain.

    DUTIES AND RESPONSIBILITIES
    Stock analyst should be able to execute the following:

    Report on sales contribution within the departments/ Categories and across the business considering best and worst sellers
    Stock and sales report – checking on how efficient replenishment and allocations to stores are being done
    Stock trends by store report – checking on historical sales and apple to apple comparison between days/weeks/months & years
    Individual store chart report – monitors the individual stock sales position of a store on weekly and bi-weekly basis
    80-20 sales report – checks on stores and categories to identify booster stores and key categories to never miss out on
    Sell out rate report – check on how fast the products are moving within a store to ascertain replenishment, marketing and regrouping decisions
    Stock composition report by category and sub category by store – checks at the merchandise mix to ascertain running and cut sizes in a store
    Support the team at the branches to deliver on proper stock management which intern improves on sales

    Inventory Analysis:

    Monitor inventory levels, trends, and demand patterns to identify potential issues and opportunities for improvement.
    Conduct regular stock audits and cycle counts to maintain inventory accuracy.
    Analyse slow-moving and obsolete items and recommend appropriate actions.
    Consolidate cut sizes.

    Demand Forecasting:

    Collaborate with the branch level teams to create accurate demand forecasts.
    Adjust inventory levels based on sales trends, seasonality, and promotional activities.

    Replenishment Planning:

    Determine reorder points and reorder quantities for various products to prevent stockouts and overstock situations.
    Coordinate with procurement to ensure timely and efficient replenishment of stock.

    Reporting and Data Analysis:

    Generate and distribute regular reports on inventory performance, stock levels, and key performance indicators (KPIs).
    Utilize data analytics tools and software to identify opportunities for process improvement.

    Process Improvement:

    Identify opportunities to streamline warehouse processes and reduce operational costs.
    Implement best practices to optimize stock handling and storage.
    Regulate sales and promotions in the branch.
    Ensure preparation for all seasons is done 4 months in advance.

    Collaboration:

    Work closely with warehouse staff, inventory managers, and branch level teams to achieve inventory-related goals.
    Participate in regular meetings to provide insights and updates on stock-related matters.

    Compliance and Quality Control:

    Ensure compliance with company policies and procedures related to inventory management.
    Monitor product quality and integrity to prevent damaged or expired stock.

    Any other tasks assigned by the Directors from time to time.
    QUALIFICATIONS:

    Bachelor’s degree in Procurement, Supply Chain Management, or related field.
    Proven experience of 3-4 years in inventory control, stock analysis or related roles in a retail or warehouse setting.
    Must be proficient in using inventory management software and Microsoft Excel.
    Strong analytical and problem-solving skills.
    Excellent organizational and attention to detail.
    Effective communication and collaboration skills.
    Ability to adapt to a fast-paced, ever-changing retail environment.

    Apply via :

    snapstartalent.com

  • Stock Auditor

    Stock Auditor

    As a Stock Auditor, you will play a crucial role in ensuring accurate and efficient management of inventory and stock levels within our branches. You will be responsible for conducting stock audits, verifying inventory records, reconciling discrepancies, and providing insights to improve inventory control processes. This role requires strong attention to detail, analytical skills, and the ability to work independently.

     
    DUTIES AND RESPONSIBILITIES

    Conduct regular stock audits to verify physical stock levels against recorded data.
    Perform accurate and detailed counts of stock items, ensuring adherence to inventory control policies and procedures.
    Compare physical stock counts with inventory records, identifying discrepancies, and investigating potential causes.
    Reconcile any discrepancies through appropriate adjustments and documentation.
    Analyze stock data to identify trends, patterns, and potential issues. Generate reports and provide insights to management regarding stock accuracy, shrinkage, slow-moving items, and other relevant inventory metrics.
    Maintain accurate and up-to-date records of stock audits, adjustments, and inventory reports.
    Identify areas for process improvement in stock management, including the implementation of more efficient inventory control procedures.
    Collaborate with relevant stakeholders to propose and implement enhancements.
    Ensure compliance with regulatory requirements, internal policies, and industry best practices related to stock management and auditing.
    Maintain high levels of accuracy and integrity in all stock-related transactions and reporting.
    Utilize stock control systems or inventory management software to record stock movements, update inventory levels, and generate reports.
    Familiarize yourself with the features and functionalities of the systems to maximize efficiency.
    Work closely with other teams, such as purchasing, warehousing, and finance to facilitate accurate stock recording and reporting.
    Communicate effectively with team members to address stock-related issues and ensure smooth operations.
    Identify potential stock losses due to theft, damage, or other factors.
    Report any security concerns or incidents to appropriate personnel and participate in implementing preventive measures.
    Stay updated with industry trends, technologies, and best practices related to stock auditing and inventory control.
    Seek opportunities for professional development to enhance knowledge and skills in stock management.

    QUALIFICATIONS.

    Diploma or degree in PROCUREMENT AND SUPPLY CHAIN.
    3-4 years of proven experience in STOCK AUDITING, preferably in a retail or warehouse environment.
    Strong mathematical and analytical skills.
    Excellent attention to detail and accuracy.
    Proficient in using stock management software and inventory control systems.
    Ability to work independently and collaboratively in a fast-paced environment.
    Strong communication and interpersonal skills.
    Physical stamina to perform physical stock counts and lift/move stock when necessary.
    Knowledge of retail operations and stock management best practices.

    Apply via :

    snapstartalent.com

  • Lead Generator

    Lead Generator

    Job Summary
    To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service
    Job Description
    Accountability: SALES TO RETAIL CUSOTMERS – TIME SPLIT  60%

    Deliver exceptional sales performance by identifying and meeting customer needs  through selling & cross selling of all Absa Bank Retail products and services.
    Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
    Participate in specific product campaigns by ensuring that the products are explained to customers.
    Agree, meet and exceed targets for specific sales campaigns.
    Maintain own sales performance statistics for management information usage.
    Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
    Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
    Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
    When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
    Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

    Accountability: CUSTOMER SERVICE –  TIME SPLIT 15 %

    Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
    Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
    Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
    Open scheme loan accounts referred by the Scheme Loans Relationship Managers

    Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 15 %

    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
    Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
    Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
    Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
    Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

    Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT  TIME SPLIT 10%

    Share knowledge and experience with other Lead Generators in the team.
    Provide cover for other Lead Generators in case of excessive workload or absence.
    Deputize for the Line Manager whenever required.
    Agree annual performance objectives with the Sales Manager, including specific sales targets.
    Pursue continued improvement in personal development by participating in development programs and training.

    Apply via :

    absa.wd3.myworkdayjobs.com