Jobs Kenya

Company Founded: Founded in 1991

  • Programs Coordinator

    Programs Coordinator

    Job Summary

    Under the direction and supervision of the Head Mission, the Program Coordinator shall lead the strategic planning, coordination and implementation of various programs and projects for SIF. S/he shall be responsible for ensuring compliance with programs expenditures, policies, and procedures, and developing the programs’ agenda for year to year.

    Duties and responsibilities

    The specific duties and responsibilities of the position shall include but not limited to

    Context monitoring/Program Development

    Write monthly analytical SITREP reports on programmatic issues and progress.
    Participate in Working Group Meetings organized by relevant actors in the humanitarian field.
    Review of literature, collection of secondary information and field assessments to propose technical recommendations and programmatic approaches on development of initial Concept Notes and final Project Proposals.
    Define SIF intervention and actionable programmatic strategy annually in liaison with the Head of Mission and assist with the development of a cohesive Mid- and Long-Term Strategic Direction for both Kenya and Somalia.

    Program management.

    Organize program planning through development of project management plan, procurement plans, financial budgets/projections;
    Define and set up the program methodologies and approaches: community mobilization, training plans and curriculum, implementation steps and related program documentation for accountability purposes;
    Ensure the program standards and targets are being achieved in accordance with the established Objectively Verifiable Indicators;
    Ensure program reporting is done on time and according to established SIF standards; and
    Monitor and evaluate the progress of programs through regular field visits and advise the program staff on any improvements that may be necessary

    Representation

    Under the direction of the Head of Mission, participates in external coordination and interaction with humanitarian development stakeholders and National Authorities, including participation in Cluster Meetings, in both Somalia and Kenya;
    Participate in cluster meetings and provide adequate reports to the Head of Mission;
    Represent the Mission, its values and principles with professionalism and diplomacy at all times.

    Internal coordination

    Maintain a close liaison with the SIF support services (logistics, finance, human resources,) to ensure that SIF policies and procedures are being followed at all times and the safety and security of the SIF staff in both Somalia and Kenya is paramount;
    Ensure financial projections and procurement plans are established and shared with the Finance, HR and Logistics Departments;
    Participate in the recruitment and training of the program staff;
    Undertake active engagement with HQ technical referent to aid orientating programmatic strategies of the Mission in concert with the Head of Mission

    Management of key program staff

    Defines objectives, evaluates direct reports, and provide staff with ongoing support and guidance with respect to the Program Management Cycle and providing them with the necessary tools and expertise;
    Carry out annual appraisals of the appropriate direct reports;
    Support program staff in their duties;
    Motivate the Program Team and organize team building sessions;
    Advice and build staff capacity throughout program implementation.

    Any additional related tasks requested by the line manager

    Qualifications and Education Requirements

    Relevant Master’s degree or equivalent in the development sector (Community Development, International Cooperation, Agriculture and Food Security, WASH, Youth Empowerment, Protection and/or other relevant disciplines)
    At least 8 years of relevant field experience in the humanitarian/development sector with a UN and/or Non-Governmental Organization with at least 4 years in a senior Program Coordinator or Manager role;
    Proven experience in programming related to Food Security, Livelihoods, Cash transfer, Wash, Shelter, Disaster Risk Reduction (DRR), Youth/Women Empowerment etc.;
    Demonstrated experience and understanding in program work relating to the Somalia and Kenya contexts would be a distinct advantage;
    Proven experience in proposal writing and donor reporting in English, working knowledge in French will be a plus ;
    Knowledge of security, especially in unstable contexts such as Somalia would be valuable.
    Ability to work in challenging environments and achieve deadlines with quality work.
    Proficient in Microsoft Office and knowledge in mobile data collection technology / infrastructures;
    Demonstrated leadership qualities and a desire to mentor and develop staff.

    ETHICS AND PROFESSIONAL PRACTICE

    Respect and promote SIF’s Policies and Agree to comply with SIF Code of Conduct and ensures Child Safeguarding standards are upheld.
    Report to your line manager any discrepancies of SIF’s policies among the team or partners
    Maintain confidentiality at all times.

    Please submit your application – Cover letter and CV with 3 professional references in one document saved in PDF format to – apply.ken@secours-islamique.org The position title (Programs Coordinator) should be indicated on the subject line. The deadline for application is March 10th, 2024.

    Apply via :

    apply.ken@secours-islamique.org

  • Premier Relationship Manager-1

    Premier Relationship Manager-1

    Job Summary

    Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
    The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

    Job Description

    Key Accountabilities/Deliverables/Outcomes

     Relationship Management and Cross-Selling: Time split 85%

    Be the first point of contact for customers in the portfolio
    Drive any required communication to customers in the portfolio
    Proactively target and recruit clients, through referrals from existing customer portfolios
    Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
    Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
    Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
    Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
    Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
    Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
    Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
    Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
    Proactive engagement of required business specialists to support the fulfillment of customer needs
    Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
    Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures

    Business Management: Time split 10%

    Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
    Review portfolio on a regular basis recommending clients
    Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

    Risk and Controls: Time split 5%

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Role/person specification

    Preferred Qualification

    Bachelor’s degree from a recognized university

    Preferred Experience

    Circa 2 years of team leader experience
    Record of achievement in a sales and service environment
    Experience in handling customer complaints
    Previous experience in handling operational risk issues

    Previous roles could include;

    Personal banker team leader
    Prestige team leader

    Knowledge and Skills

    In-depth knowledge of the full range of Absa Africa retail product set and services and an overview of corporate and small business services
    In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
    Detailed understanding of the retail network business processes and operating procedures.
    Thorough knowledge of operating instructions and audit requirements.
    Good understanding of Absa Africa’s risk policy
    Awareness of Absa Africa’s retail strategy, operating structures, and interfaces
    Knowledge of Absa Africa people’s policy and procedures
    Understanding of the local competitor market.
    Team leader experience

    Behavioural Competencies

    Communication and Presentation
    Planning
    Relationship management
    Team building

    Technical Competencies

    Resource management
    Business management
    People Management
    Performance management
    Business awareness

    Education

    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Legal Manager – FAK

    Legal Manager – FAK

    Job Summary

    The Legal Manager will serve as a legal adviser to First Assurance and will report to the Head of Claims Department. Responsible for offering legal counsel, Coordinate operations of external advocates, negotiations to ensure settlement of third-party claims, and recovery on behalf of the company.
    Also expected to work closely with other members of the organization to provide general legal guidance and advice to the organization.

    Job Description

    Litigation Management.

    Receiving summons and determining whether liability attaches on the part of the Company.
    Appointment of service providers to handle company matters as per policy and maintenance of a register for such appointments.
    Reviewing legal claims lodged against our insured’s and engaging third parties in out-of-court negotiations in line with past precedents and set parameters. Always ensuring that adequate reserves are maintained.
    Instructions to external lawyers on how the cases are to be handled.
    Reviewing correspondence and opinions from external lawyers and advising management.
    Engage in pre-trial briefings & in conjunction with external lawyers prepare witnesses for court attendance.
    Responding to advocates correspondence and ensuring up to date information is in each file.
    Reviewing judgments and recommending settlement or appeals. Making sure that adequate reserves are maintained.
    Receiving summons to enter appearance and plaint from our insured’s and distributing the same to our panel of external advocates.
    Negotiating matters out of court and keeping registers of such matters.
    Periodically review legal files to ensure accurate reserves are maintained and to ensure the files are up to date.
    Handling the Company’s recoveries from third parties and other insurance companies by instituting suits or out of Court negotiations and follow up thereof.
    Ensuring payments are raised in good time, authorized and forwarded to Finance Department. Follow up on judgment payments to avoid executions.
    Preparing legal reports & opinions.
    Pursue Third Party recoveries for the Company.
    Distributing the work coming into the claims legal department ensuring that all mails are actioned.
    Approving all discharge vouchers and judgments as per the approval limits
    Reviewing the external advocates fees to ensure that the fee notes are raised as per remuneration order.
    Providing legal advice, opinion and assistance on all legal claims matters to the management.
    Attending court hearing on behalf of the organization as and when required.
    Ensure Status Reports from service providers are received as per the guidelines.
    Prepare monthly reports and any other report that may be requested.

    Policy development and advisory

    Review internal policies, procedures, and other documentation to make sure they are compliant with statutory and regulatory requirements.
    Help management with the interpretation and application of laws and regulations.
    Conduct proactive research on any pertinent legal issues and provide strategic legal guidance on the same.
    Monitor and communicate relevant changes in regulatory, corporate, and other applicable laws which may impact the business.

    Regulatory compliance 

    Support management in the proactive identification and mitigation of legal, regulatory, and business risks.
    Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action are taken.
    Monitor and communicate relevant changes in regulatory, corporate, and other applicable laws which may impact the business.
    Provide support on the operational areas with day-to-day regulatory insurance compliance issues.
    Provide required support in the preparation of the department’s monthly and quarterly reports for executive management meetings and Board meetings.
    Timely response to IRA matters and attend meetings as and when required.
    Ensure biannual review of all outstanding liability claims.

    Operations

    Providing continuous leadership, supervision, training, and development of the legal department staff to ensure an effective and motivated team.  
    Ensure maintenance of documentation and legal databases.
    Ensure biannual review of all outstanding liability claims.
    Provide accurate, reasoned and concise legal advice to business teams at all levels and across multiple departments
    Reviewing and developing legal and communication policies, procedures and recommending areas of improvement
    Promoting legal, compliance and risk management best practice throughout the company
    Drafting and reviewing various insurance related documents, developing and supporting the ongoing use of document templates, working collaboratively with teams across the business to ensure stakeholder interests are understood and addressed.
    Horizon scanning for future areas of challenge or change within the insurance regulatory and legal framework as well as the insurance industry generally, working collaboratively to identify and consider approaches to address such challenges or changes
    Independently managing various projects and deadlines, working collaboratively with the legal team and wider business required.
    Various BAU responsibilities including supporting the review of NDAs and other common insurance agreements and endorsements, as well as legal review of documents produced by the business.
    Ability to provide secretarial and legal services to the business as when required.

    Education and Experience Required:

    Bachelor of Laws degree (LLB) from a recognized institution.
    Certified Public Secretary (CPS) with a valid and current Practicing Certificate issued under the Certified Public Secretaries Act.
    Must be an Advocate of the High Court of Kenya with a valid and current practicing certificate.
    A registered member of the Law Society of Kenya in good standing.
    At least 7 years’ experience legal practice in Insurance/financial institution with experience in Commercial Law, Litigation and Conveyance
    An eye for detail, strong organizational skills and able to take responsibility for own workload.
    Demonstrated integrity and professional competence as reflected in work performance and results.
    Excellent written and spoken communication skills;
    Strong team leadership skills.
    Must be a team player.

    Knowledge & Skills and Competencies:

    Ability to conduct extensive and comprehensive legal research to aid in decision making.
    Ability to represent the interests of the Company’s shareholders and act on behalf of the Company in the issuance of formal communication.
    Project management skills and communication skills including presentation and facilitation skills.
    Ability to lead, influence and drive change initiatives in support of business strategies within the department.
    Judgement and decision-making skills
    Understanding of insurance sector operating models
    Attention to detail and accuracy, planning and organizing skills, integrity, and accountability

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Branch Manager

    Branch Manager

    Job Summary

    To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.
    Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
    Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
    Maintain high level of bank standards and management controls to achieve operational & Controls rigor excellence, through strict adherence to operations and compliance policies and guidelines.
    Establish a high-performance culture amongst the branch team.

    Job Description

    Key Accountabilities (Duties & Responsibilities) and approximate time split

    Business Growth – Time Split 60%

    Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.
    Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
    Manage branch portfolio risks in line with the bank’s portfolio appetite.
    In conjunction with the regional manager and products development, conduct product review and product development through constant feedback from the market.
    Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, Lead generation team to maximize on cross selling opportunities.
    Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives and changes in policy by regulators.
    Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
    Harness existing staff potential and create new competencies in order to achieve competitive advantage.
    Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals and acquisitions. Support will include Achieving branch sales targets as well as participating and leading sales activations
    Establish firm relationships with Top 200 clients and business influencers in the local area.
    Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS etc.).
    Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at branch level.
    Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
    At all times, ensure branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
    Branch must maintain the look and feel as per the Absa bank standards.
    Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
    Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
    Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
    In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

    Branch expenditure.
    Equipment maintenance.
    Overtime approvals.
    Stationery consumption, telephones, electricity, water, travel etc.
    Staff costs
    Sundry losses

    Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
    Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
    Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.

    Internal Controls, Governance, Processes & Procedures – Time split 15%

    Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
    At all times, through the BOL, ensure branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
    Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
    Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
    Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
    Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

    Branch expenditure.
    Equipment maintenance.
    Overtime approvals.
    Stationery consumption, telephones, electricity, water, travel etc.
    Staff costs
    Sundry losses

    Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
    Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
    Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.
    Ensure all fees and commissions due to the bank are collected.
    Drive quality sales through actioning of unfunded accounts, uncollected credit cards and delinquency.
    Ensure Data privacy policies are adhered to at the branch at all times.

    Customer Experience: Time split 15%

    Branch must maintain the look and feel as per the Absa bank standards.
    Ensure excellent customer experience is maintained at all times.
    Ensure set TAT is achieved at all times.
    Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
    Ensure customer data is up to date.
    Ensure branch NPS score are maintained as per the set standards.
    Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
    Provide leadership around customer experience at the branch.
    Monitor the counter service to ensure customers are served within acceptable waiting time.

    Capacity Building & People Management; Time split 10%

    Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations and effective succession opportunities to ensure maximum productivity.
    Help in resource planning, setting performance objectives and measures of success for direct reports and providing regular feedback on performance.
    Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
    Effectively manage, mobilize and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve the common goals.
    Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
    Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.
    Manage performance/disciplinary issues/grievances for branch staff.
    Management of leave/sickness

    Role/person specification

    Preferred Qualification

    University degree in a relevant discipline, post graduate qualifications will be an added advantage.

    Preferred Experience.

    At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.
    Prior experience in the banking industry; including experience in supervisory or managerial positions.

    Knowledge and Skills

    Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
    Strong leadership and Managerial Skills.
    Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
    A solid understanding of financial products and services offered by the bank.
    knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
    A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales target set by the bank.
    A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
    Up to date knowledge of competitor and market activity in local area
    Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.

    Ideal Job Competencies

    Technical Competencies

    Technology Skills; Knowledge of computerized banking applications and spreadsheets
    Conceptual and analytical skills; Ability to quickly grasp and understand systems and keen to details.
    Risk management; Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
    Compliance and Regulatory Framework; Top incision understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KBA, KRA etc.
    Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management.
    Audit standards & Legislation; Good knowledge of International Accounting and Audit Standards, and Legislation
    Knowledge of Banking and Business Operations; Knowledge of all the Banks operations and processed and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

    Behavioral Competencies

    Results and achievements oriented; Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined system and processes.
    Leadership and Management Skills; Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable development of open communication. Teamwork and trust that are needed to support performance and customer service-oriented culture.
    Communication & Interpersonal Skills; Well-developed oral and report-writing skills, ability to work with, coach and mentor staff.
    Negotiation & Selling Skills; Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offering to grow customer numbers/value and product uptake.
    Human Resource Management Skills: Leadership skills, team building and ability to train, develop, lead and build motivated teams.
    Personal Ethics; Must be honest, fair, just but firm with self, and of high integrity.
    Relationship Management: Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.
    Conscious of banks reputation; Protect and enhance the banks reputation.

    Key stakeholders that the position holder will need to liaise/work with to be successful in this role.

    Internal & External

    All branch staff.
    All other Departments
    Other bank staff (Internal customers
    Other Local banks
    Customers (Internal & External)
    CBK
    Kenya Bankers Association
    Kenya Revenue Authority
    Service providers

    Decisions the position holder is empowered to make:

    Empowered to make managerial decisions.
    Sign transactions within the approved limits
    Discretion on resource allocation within the branch under approved headcount for optimum productivity.
    Approval on costs within set budgets e.g. taxi expenses, staff catering expenses.
    Payment and receiving of transactions up to authorized limits.
    Approval of staff leave.

    Work Cycle and Impact:

    In charge of branch strategic initiatives
    Branch leave management.
    Review and testing of offsite bank keys.
    Management of E-Learning for self and other branch staff.
    Ensure that Snap checks are undertaken strictly as per the laid down bank procedures (Monthly, quarterly, annually)
    Routine testing of control application and effectiveness

    Education

    National Certificate: Accounting (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Docuseries Storyteller/ Scriptwriter

    Docuseries Storyteller/ Scriptwriter

    CONSULTANCY PURPOSE

    The Storyteller will lead the conceptualization of the documentary series, acting as the main point of contact for storylines and the production of scripts for a reel and at least two episodes. They will manage and work closely with Adeso’s Executive Director, Director of Consulting and Learning and the Research Coordinator who will present topics to be covered in the docuseries. Currently, the shooting is already ongoing but there is a need for someone creative to translate the content that largely covers political and economic issues into a compelling simple storyline.

    SPECIFIC ACTIVITIES

    Adeso is looking for a consultant who can:

    Participate in weekly team calls and strategy sessions
    Review the content on aid, debt crisis, food sovereignty, global governance, etc and advise on the storyline
    Develop storylines and scripts for various topics to be shot
    Turn political, social and economic content into a compelling storyline.

    EXPECTED DELIVERABLES

    Review interview footage and research to help deliver a storyline
    Deliver a storyline and script for a reel and two episodes
    Finalized script on a reel and two episodes

    SKILLS AND QUALIFICATIONS

    Educational experience in a related area such as literature, film
    Strong writing skills
    Understanding of political and economic issues
    Interest in decolonization
    Strong communication and problem-solving skills
    Ability to coordinate activities of parties throughout the production process
    Communicating major production changes with the Adeso team
    Monitoring the process after production to ensure that details are accurately captured and deadlines are met
    Strong project management skills

    All applications should be sent to consultancy@adesoafrica.org with Storyteller on the subject line

    Apply via :

    consultancy@adesoafrica.org

  • Associae Humanitarian Affairs Officer, P2

    Associae Humanitarian Affairs Officer, P2

    Responsibilities

    Within delegated authority, and in consultation with the Head of Emergency, Preparedness and Response (EPR) for ROSEA, the Associate Humanitarian Affairs Officer will be responsible for the following duties:

    Undertakes travel for humanitarian surge in Southern and Eastern Africa as requested, including to support: humanitarian operational coordination; humanitarian financing proposals (e.g. CERF applications); preparedness actions (e.g. contingency plans); development of humanitarian needs overviews and appeals; and needs assessments.
    Assists in the design and preparation of updates on humanitarian, disaster, emergency relief and related issues and in various follow-up activities related to humanitarian action in Southern and Eastern Africa.
    Researches, analyzes and presents information gathered from diverse sources on assigned topics/issues trends that may affect the humanitarian situation and related operations, disaster relief/management programmes or emergency situations in Southern and Eastern Africa.
    Contributes to the preparation of various written documents and supports meetings convened by ROSEA, e.g. drafts sections of reports, background papers, agendas, meeting minutes, etc.
    Develops and maintains reference/resource information on specific topics or policy-related issues; responds to various inquiries and information requests internally and externally.
    Assists in the production of appeals for international assistance; ensures the proper use and spending of donor contributions channeled through OCHA.
    Assists in the organization of meetings, seminars, conferences, workshops, etc. with other agencies and partners to facilitate exchanges of professional expertise and views on specific humanitarian-related subjects/issues; serves as reporter to such events.
    Maintains awareness of current humanitarian affairs and related issues, to include relevant political, policy, gender considerations or other developments in Southern and Eastern Africa.
    Participates in technical assistance, disaster assessment or other missions.
    Participates in project/programme formulation and mobilization of relevant resources.
    Performs other duties as required.

    Competencies

    Professionalism:

    Knowledge and understanding of humanitarian, emergency relief assistance and related humanitarian issues, particularly in the Southern and Eastern Africa region. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to develop sources for data collection. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, work under pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery). Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

    Planning & Organizing:

    Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

    Client Orientation:

    Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

    Education

    A minimum of two (2) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or the successful completion of the Young Professionals Programme Examination (YPP)/United Nations National Competitive Recruitment Examination (NCRE) or the General Service to Professional Examination (G to P) is required.

    Work Experience

    A minimum of two (2) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or the successful completion of the Young Professionals Programme Examination (YPP)/United Nations National Competitive Recruitment Examination (NCRE) or the General Service to Professional Examination (G to P) is required.
    Experience in the Southern and/or Eastern Africa region is required.
    Experience in the field (actual setting where a mission and/or project is being implemented) in emergency situations (complex emergency or natural disaster) is required.
    Experience in a humanitarian context in the UN Common System or other comparable international organization is desirable

    Apply via :

    inspira.un.org

  • Application Support Analyst

    Application Support Analyst

    Job Summary

    To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

    Job Description
    Key accountabilities
    Service (Application) Availability 25%

    The prime responsibility is for maintaining the availability and reliability of applications to ensure that Technology can effectively meet service targets in accordance with planned business objectives.
    The accountability also has a responsibility of analyzing existing application availability issues and problems to determine ways to improve availability at acceptable cost levels.
    The accountability has a responsibility to determine availability requirements for new applications or enhancements to existing applications.
    The accountability has the responsibility of ensuring that parameter set up on applications can effectively meet targets in accordance with planned business objectives.
    The accountability has the responsibility of ensuring that new parameters and amendments of existing parameters are thoroughly tested and signed off before effecting them on production.
    Finally, the accountability has the responsibility of Logical Access Management on the non-core banking systems
    Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers.
    Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis.
    Provide holistic management of availability that includes people and processes as well as technology.
    Take actions to achieve reductions in frequency and duration of incidents that impact IT availability.
    Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed.
    Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met.
    Provide regular reports on availability to the Head of Service Management.
    Organize and maintain a regular availability review process with both key business and IT representatives.
    Agree appropriate actions to maintain or improve availability levels.
    Initiate and coordinate actions required to maintain or improve availability of applications.
    Act as a coordination point for changes to availability levels of applications when needed.
    Determine the availability requirements from the business for new or enhanced IT applications.
    Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
    Participate in Change Control meetings to assess and authorize changes from an availability perspective.
    Assist in SLA negotiation efforts from an availability capability standpoint.
    Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement.
    Analyze and review actual availability levels achieved against SLAs and OLAs
    Maintain an awareness of technology advancements and best practices that support application availability.

    Test Management 10%.

    Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments
    Work closely with Release Analysts
    Review releases and assign appropriate release testing tasks
    Compiles and Review the Testing Deliverables
    Conduct installation procedure tests
    Oversee / Review functional, performance, and integration testing results
    Coordinate user acceptance testing
    Coordinate back out testing
    Conduct supporting documentation review
    Compile test results
    Conduct release test review
    Coordinate post release testing
    Validate and communicate results of testing activities

    Business Liaison 20%

    Single point of contact for one or more business units to represent IT services.
    Identify service needs for the Business Units represented to IT
    Escalate Business unit service issues to the Service Manager
    Communicate service status on service issues to the Business Unit
    Assist in SLA negotiation efforts with Business Unit(s)
    Report on quality of services rendered to Business Unit(s)

    Risk Management 25%

    Build relationship with country Technology Risk and Compliance team and provide support wherever required.
    Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
    Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area.
    Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews.
    Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations.
    Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they can incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
    Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.
    Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

    People Management 20%

    Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
    By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
    Undertake all necessary training to perform the role to the required standards, including gaining accreditation where appropriate.

    Controls

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal ABSA Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Education And Experience Required.

    Undergraduate or higher in Computer Science or any other Technology related field.
    ITIL Certification or Equivalent
    Additional professional IT certifications in System Administration, Networking, IT Security, Database, Cloud, System Architecture or any other.
    Minimum 5 years’ experience in a busy IT environment with at least 2 yrs in service management
    Demonstrated experience with Oracle, Unix/Linux, Java/JavaScript, PHP, PostgreSQL, HTML, CSS, MSSQL, AJAX, .NET.

    Knowledge and skills: (Maximum of 6)

    Translate Bus Requirements to Tech Solutions (Solid)
    ITIL – Governance Framework (Solid)
    Strategic Thinking (Solid)
    Negotiation Skills (Solid)
    Subject matter expertise (Solid)
    Communication Skills (Written and Verbal) (Solid)
    Understand the IT service delivery within a corporate environment (Advanced)
    Conceptual thinking, ability to analyse, make decision and initiate action (Solid)

    Competencies: (Maximum of 6 competencies)

    Agile ways of working (Meets all the requirements)
    Business Analysis (Meets all the requirements)
    Commercial mindset – (Meets all the requirements)
    Creative and innovative thinking (Meets all the requirements)
    Application Deadline – 22nd February 2024***

    Education

    Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Lead Generator ( Various Locations)

    Lead Generator ( Various Locations)

    Job Summary

    To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service

    Job Description
    Accountability: SALES TO RETAIL CUSOTMERS TIME SPLIT 60%

    Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
    Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
    Participate in specific product campaigns by ensuring that the products are explained to customers.
    Agree, meet and exceed targets for specific sales campaigns.
    Maintain own sales performance statistics for management information usage.
    Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
    Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process. Respond directly to the customer.
    Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
    When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials to the Line Manager on a daily basis.
    Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

    Accountability: CUSTOMER SERVICE TIME SPLIT 15 %

    Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
    Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
    Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
    Open scheme loan accounts referred by the Scheme Loans Relationship Managers

    Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 15 %
    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

    Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
    Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
    Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
    Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

    Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT TIME SPLIT 10%

    Share knowledge and experience with other Lead Generators in the team.
    Provide cover for other Lead Generators in case of excessive workload or absence.
    Deputize for the Line Manager whenever required.
    Agree annual performance objectives with the Sales Manager, including specific sales targets.
    Pursue continued improvement in personal development by participating in development programs and training.

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Junior Intern – Business

    Junior Intern – Business

    Job Summary

    Participate in an internship programme in order to maximise individual and organisational development, through the execution of predefined internship objectives.

    Job Description

    Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives
    Learning: Attend and participate in all training and development interventions against agreed development objectives
    Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
    Administration: Effectively fulfil all required administrative duties, including tracking and reporting 

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Claims Officer (Medical Department) – FAK Senior Claims Officer (Medical Department) – FAK

    Claims Officer (Medical Department) – FAK Senior Claims Officer (Medical Department) – FAK

    Job Summary

    To support the Head of Medical Claims in the Medical Department by providing operational support in the Medical Department processes. To process and settle insurance claims in a fast, fair and courteous manner to ensure customer satisfaction, company profitability and good corporate image

    Job Description

    Claims vetting and approval

    Receiving and registering incoming claims.
    Claims adjudication.
    Analysing all patients’ claims (In terms of completeness and validity) and processing them for payment.
    Examining and confirming member benefits, entitlements and exclusions.
    Preparing member statements (on request) for clients regarding their policy benefit utilisation status.
    Preparing payment remittances and credit notes where applicable.
    Liaising with providers on claims queries.
    Prepare management reports.

    Customer service, provider negotiations and reconciliation

    Handling customer queries (walk-in, phone & e-mail) regarding claims and payments
    Assist in reconciliation and attending reconciliation meetings with the providers

    Education and Experience Required

    Bachelor’s degree in actuarial science, Commerce, Statistics, Economics, Accounting and Health related field.
    Diploma in Nursing
    COP (certificate of proficiency in Insurance) & ACII will be an added advantage.
    At least one year experience in a busy insurance related field.
    Strong analytical skills.

    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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    Use the link(s) below to apply on company website.  

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