Jobs Kenya

Company Founded: Founded in 1989

  • Marketing Manager (Satellite+Fibre)

    Marketing Manager (Satellite+Fibre)

    Job description
    Key Responsibilities:
    Marketing Strategies and Models

    Develop marketing strategies and plan for different product lines and services and regions for the different business units in line with strategic direction of the business.
    Execute marketing strategies and plans to deliver marketing initiatives in line with key stakeholders requirements
    Develop appropriate marketing collateral for different product lines and services targeting potential clientele
    Position WBS Brand as Provider/Partner of choice in B2B space for all the product lines
    Brand custodian- developed brand guidelines, create awareness and enforce conformity.
    Champion Brand equity, clarity and consistent across WBS for the different Business Units.
    Manage key strategic partners and push products and services to the market
    Innovatively create and push products in the market to bring superior sales, visibility and market growth
    Create awareness and internally and externally through appropriate media channels relevant for the different products and services
    Build capacity of team to deliver marketing initiatives effectively and efficiently
    Provide business case for marketing budget, Oversee and provide value and return on marketing budget.
    Management of events to deliver value and within cost
    Manage PR/ Events directly or through agreed and contracted partners
    Timely weekly, monthly, quarterly and annual report on all marketing initiatives in line with agreed KPIs.

    Education:

    Degree in Marketing, or Business/Management Fields from recognized University.
    Masters Degree in relevant fields is an added advantage.

    Key Competencies:

    Must have excellent verbal and written communication skills along with ability to develop and sustain effective visibility and brand team work.
    Strong indepth understanding of Marketing science
    Partner management skills
    High level of leadership skills and sophisticated analytical skills combined with excellent interpersonal skills
    Should be able to exhibit self-motivation and the ability to work effectively and efficiently even under high pressure;
    Excellent interpersonal skills with high degree of management and advanced analytical skills
    He/She must be persuasive with high level of diplomacy and capable in organization and lead a professional team

    Experience
    At least 10 years’ experience at senior management level preferably in telecommunications industry and with an FMCG background.

  • Customer Care Quality Assurance Agent Customer Care Shift Manager & Supervisor Compliance Agent Call Centre Shift Manager & Supervisor

    Customer Care Quality Assurance Agent Customer Care Shift Manager & Supervisor Compliance Agent Call Centre Shift Manager & Supervisor

    Reporting to the Customer Service Manager, the Customer Care Quality Assurance agent will be responsible for evaluating accuracy and quality of customer care team across various platforms – call center, emails, social media and online chat.
    The QA will monitor inbound and outbound calls, email responses, chat transcripts to assess team demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
    S/he will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.
    Responsibilities

    Participate in design of call monitoring formats and quality standards.
    Perform call monitoring and provide trend data to management team.
    Use quality monitoring data management system to compile and track performance at team and individual level.
    Perform monitors of customer care email responses and online chat communication.
    Provide actionable data to various internal support groups as needed.
    Coordinate and facilitate call calibration sessions for call center staff.
    Provide feedback to customer care managers.
    Prepare and analyze internal and external quality reports for management staff review.
    Perform other duties as assigned.

    Qualifications

    At least 2 years relevant experience.
    A Bachelor’s degree will be an added advantage.
    Excellent people skills and ability to work with large group of team members.
    Excellent verbal, written and interpersonal communication skills.
    Outstanding customer service skills and dedication to providing exceptional customer care.
    Must be self-motivator and self-starter.
    Exceptional listening, analytical and creative skills.
    Solid time management skills.
    Must be able to effectively deal with people at all levels inside and outside of the company.
    Ability to multitask and successfully operate in a fast paced, team environment.
    Must adapt well to change and successfully set and adjust priorities as needed.
    Must be proficient with Microsoft Office (intermediate Word, basic Excel).
    Ability to work in shifts.

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  • Country Manager (eCommerce Business)

    Country Manager (eCommerce Business)

    Job description
    Your main responsibility is to continue the development of BeautyClick in Kenya and potentially later on in Uganda and Tanzania through operational and strategic actions. You will directly manage your operational and commercial team and report directly to the Group CEO (IT and sourcing is partly is managed at group level).
    Key responsibilities include:

    Drive overall top line and profitability development
    P&L ownership
    Recruit and manage the team (currently 10 people), in particular the local sales and operations team
    Define and drive action plans to create strong relationships with local stakeholders and agents
    Coordinate your commercial team with the other services
    Deliver measurable results linked to the busienss you are in charge of
    Ensure regular reporting of actions and results
    Manage the team efficiency and cohesion
    Create an unparalleled environment for your team’s development and happiness

    A successful candidate should fulfill the following requirements:

    Min. 4-7 years of management experience with sales and marketing, business development or eCommerce
    Master’s Degree level, potentially MBA
    Strong entrepreneurial skills
    Strong leadership skills
    Strong drive and communication skills
    Ability to identify new business opportunities
    Ability to work independently and in a team

    What do we offer:

    A unique experience in an entrepreneurial environment with a team targeting a +USD 6B market
    An opportunity to develop a fast growing business and scale it across East Africa
    The opportunity to become part of a highly professional and dynamic team scaling BeautyClick across Sub-Saharan Africa

  • Pre-Sales Engineer

    Pre-Sales Engineer

    Job description

    Sales

    Take the lead on solution design on major RFP, RFQ and Bids in Kenya.
    Provide a solution focused consultancy service to either Enterprise or Wholesale/Channel clients, in support of sales colleagues, that will entail the analyzing of complex customer requirements leading to solution design, cost of sale and time to deliver.
    Gain a thorough understanding of Key Customer existing and future ICT requirements and document a Technical Account Plan, to be signed off by customer and Key

    Account Manager.

    Provide fully detailed designs along with cost of sales and predicted time to implement for Key Customer solutions to the sales and commercial teams.
    Identify opportunities utilize solution design experience and expertise to provide input into and create architecture for new product development in line with Customer requirements.
    Collaborate with the Procurement, Planning, Implementation, Finance and Customer Support teams to drive new customer initiatives across the country and the East African region at large.
    Support the sales team on technical presentations to clients.
    Understand internal and external roadmaps, technology strategies and product strategies.
    Provide coaching and professional development to team-member pre-sales and sales associates in order to enhance their product knowledge, technical understanding and technical sales skills
    Use customer knowledge to drive active input in to new product development, pricing and rollout.

    Documentation and Reporting

    100% accuracy on delivery timelines of all solution designed
    Provide solutions that are 100% within budget on their cost of implementation
    Build a technical database of all key customers (T-200) with clear technical diagrams of current solutions within first 3 months
    2Draw a clear road map/Account Plan on the growth strategy for each customer with all the documents signed by the KAM and the customer within first 6 months
    In liaison with Product Managers, Provide a road map design of either New Products or Existing 2.6 At least 90% participation in all New Product Development meetings
    Attend at least 4 customer review meetings per month with respective NAMProducts Development for the assigned market segment within first 6 months

    Collaboration

    Coordinate with internal Product Development
    Coordinate with external solution suppliers
    Engage with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported.
    Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.
    Through NAM, Communicate with clients and Regional Presale Manager to provide accurate and timely information in regards to solution designed

    Financial

    Responsible for generating the most cost effective solution for the customer needs

    Typical Outputs

    Proposal & RFP documentationBusiness cases and financial illustrations

  • Branch Manager

    Branch Manager

    Job description
    Reporting to the Regional Branch Manager, the position will be responsible for the development and implementation of business strategies to deliver performance and growth targets whilst maintaining good business environment and client relationships at the branch.
    Key Responsibilities;

    Responsible for the overall performance of the branch and achieving specific sales, service and operational excellence targets focusing activities to a world class customer service.
    Developing business plans/strategy formulation/implementation at branch level and has authority to make credit decisions as per the limits provided.
    Establishing and developing sales opportunities including cross-selling to achieve targets and to meet customer needs.
    To build and improve the quality of retail and business clients.
    Overseeing daily operations in all areas of the branch, reviewing all branch reports, and effectively managing branch expenses.
    Ensuring world class customer service standards in line with the group policy are achieved through efficient service delivery and prompt response to issues at the branch.
    Preparing credit applications for presentation to the Credit Committee and to monitor credit risks of all the branch customers.
    Ensure all legal securities are secure ensuring proper administration of credit files.
    Retain existing customers by building loyalty-customer interactions.
    Achieve satisfactory audit ratings of 90% and above.
    Liaising with Head- Office departments to ensure operations are within laid down strategies and group policy.
    Managing and monitoring the team workflow at the branch – to synergize each job role to the overall objective of the branch, in line with set targets.
    Proactively raise the profile and reputation of the Bank in the local community, building a network of contacts and undertaking appropriate promotional activities.

    Education, Competencies and Experience

    Bachelor’s Degree in Business or related field.
    Possession of a postgraduate degree or professional qualification in a related field e.g. CPA or ACCA will be an added advantage.
    3 – 5 years Banking Experience, 3 of which must include responsibility for delivery and managing of a business team.
    At least 2 years supervisory experience.
    Credit appraisal skills.
    Experience in managing team performance.
    Experience in developing positive relationships with internal and external stakeholders.
    Excellent analytical skills.
    Excellent negotiating, networking and influencing skills.

  • Centre Director Africa

    Centre Director Africa

    Job description
    Qualifications:

    We are looking for a candidate that has at least 10 years of leadership experience including people management responsibilities and a natural ability to lead people through engagement and empowerment, clear direction and delegation with a trust creating leadership. You have solid experience and understanding from a knowledge-based research organization (preferably 10 years), including at a minimum a Master’s degree in an area relevant to SEI, and a strong international reputation with active engagement in scientific and professional networks in at least one area of research central to SEI’s strategy;
    Excellent spoken and written English language skills; knowledge of at least one other language common in Africa is required together with comprehensive experience in the region.
    As a person, you have a genuine interest in leadership and a natural ability to develop and improve the organization. You are a strong communicator and have excellent relationship building skills.
    You enjoy representing SEI in different settings and have experience of and proven success in strategic fund raising.

  • Centre Director Africa

    Centre Director Africa

    Job description
    Join our international non-profit research organization and help create a sustainable future for all.
    We are recruiting a Centre Director for the SEI Africa Centre, based in Nairobi. The overall purpose of this role is to deliver SEI’s mission of bridging science and policy. Thus, the Centre Director is responsible for the production of relevant research as well as for management and administrative competencies at the centre.
    The role of the Centre Director is threefold. One part relates to development and delivery of SEI global strategy and implementation in the local Africa Centre. This involves setting direction of the SEI Africa Centre, planning and implementation of all organizational related issues at the Centre, as well as full responsibility for the financial sustainability and administrative efficiency of the Centre.
    The second part is about leading and supporting the Centre employees through engagement, involvement and direction. This role shall provide Centre leadership and initiate and lead the planning and implementation of all organizational, management and employee-related issues, consistent with and in support of SEI’s philosophy, mission, strategy and goals.
    Thirdly, this role entails a relationship building and representation dimension. As Centre Director, you will build and nurture contacts and relationships with partners, clients, and funders. This role will therefore require the Centre Director to attend and participate in seminars and conferences to promote and strengthen SEI and the Centre’s network. You will need to work actively to promote frequent interaction with policy and decision makers as well as current and potential funders.
    This role is part of the SEI global management team and reports directly to the SEI Executive Director.
    Qualifications:
    We are looking for a candidate that has at least 10 years of leadership experience including people management responsibilities and a natural ability to lead people through engagement and empowerment, clear direction and delegation with a trust creating leadership. You have solid experience and understanding from a knowledge-based research organization (preferably 10 years), including at a minimum a Master’s degree in an area relevant to SEI, and a strong international reputation with active engagement in scientific and professional networks in at least one area of research central to SEI’s strategy;
    Excellent spoken and written English language skills; knowledge of at least one other language common in Africa is required together with comprehensive experience in the region.
    As a person, you have a genuine interest in leadership and a natural ability to develop and improve the organization. You are a strong communicator and have excellent relationship building skills.
    You enjoy representing SEI in different settings and have experience of and proven success in strategic fund raising.

  • Group Head of Human Resources

    Group Head of Human Resources

    Job description
    Our client is looking for a Group Head of Human Resources who will oversee HR in in different end markets through the assistance of country based HR Managers to provide high quality, customer-focused functional support to all teams based in the cluster countries. The key focus will be on interpretation and tactical application of policy to suit local business needs as well as resolution of complex problems.
    The job holder will;

    Support senior management by providing operational HR expertise across the broad spectrum of HR activity.
    Develop strategies, plans, budgets, projects and timelines to deliver the regional people and business plan.
    Ensure that the HR services provided are consistent with internationally accepted HR policies and processes, reflect local policy frameworks, and are high quality and efficient.

  • Junior Consultant

    Junior Consultant

    The Evidence Department is looking for a Junior Consultant to assist in the roll out of a multi-country initiative focused on leveraging mobile technology to better engage with PSI’s target audience. This is an exciting new initiative that provides the opportunity to make technology work to deliver better health outcomes through bringing care closer to people in the developing world.Sound like something you would be interested in? Read on.
    Your contribution
    The consultant will:

    Support development of standard documentation for the initiative
    Work closely with country teams to gather process flow and data requirements for the initiative
    Support budget and workplan development for the initiative alongside country teams and HQ staff
    Support the launch of initiative pilots by undertaking in-country visits
    Undertaking project management related follow-up with relevant initiative stake holders
    Documenting learning by generating initiative case studies

    Deliverables;

    Standard package of project management documentation each of the pilots of the initiative – (i) Initiative scope presentation, (ii) Work plan and (iii) Budget
    Promotional material for the initiative – Presentation, 2-pagers etc
    Initiative case studies

    A lot of the work will involve undertaking day to day follow up with the country teamsWhat are we looking for?
    We are looking for a highly ambitious individual a passion in public health, willing and able to learn by doing in a very demanding position. In particular, we are looking for;

    Great writing and communication skills – able to clearly depict nuanced or complex
    Great power point skills – able to ‘translate’ ideas / takeaways from discussions into professional grade
    Highly organized and a self-starter
    Comfortable with mobile technology
    Relevant Bachelor’s or Master’s Degree (e.g., communications, public health, marketing, journalism, social sciences, or anthropology).
    Experience in public health or working for a development agency is a plus

    Note that this is an entry level position. All applicants must be based in Nairobi with permission to work.
    PSI will not provide work permits.Timeline:
    The timeframe for the consultancy is 6 months with a possibility of extension. Applications are currently accepted on a rolling basis.
    PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
    PI100425201

  • Service Manager – Automotive

    Service Manager – Automotive

    Ref: KEN000152/MM
    The service manager oversees the service department (all workshops & branches countrywide) and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest leve
    Job Duties
    The Service Manager oversees the service department and is typically responsible for:

    Planning and implementation of business processes to ensure continued growth and profitability above budgeted levels for service, body-shop and lease and across all branches countrywide
    Prepare annual budgets for capital expenditure, sales, gross profits, operating costs and trading profits for service, body-shop and lease countrywide
    Daily, weekly and monthly guidance of service, body-shop and lease across all branches countrywide on actual performance against budgets
    Review weekly the work-in-progress reports with the team leaders to ensure that appropriate action is taken to enable rapid completion of outstanding work.
    Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
    Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
    Providing training on administrative policies and procedures for all department personnel.  Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by Subaru Corporation
    Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
    Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
    Liaise with dealer principles and workshop managers to ensure that their technical expertise, availability of special tools and facilities, constantly meets the minimum standards laid down by the company.
    Management of service department monthly debtors by taking appropriate action to recover all outstanding debts – service, body and lease  and all branches countrywide

    Knowledge and skills required

    Strong management, development and motivation skills should be a high priority
    Previous experience as a Service Manager is advantageous
    Extensive technical background with management training
    Require strong communication skills to deal with customers, employees and vendors
    Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction

    Education/Work Experience

    Degree in Mechanical Engineering
    Have been in the business for 15 years or more
    Passion and drive for the brand