Jobs Kenya

Company Founded: Founded in 1989

  • Assistant Director (Manager) – Business Development

    Assistant Director (Manager) – Business Development

    This is a key position in the firm charged with the responsibility of leading and overseeing the development and growth of profitable new business and to develop and maintain effective relationships with existing customers. The position holder also ensures business growth through managing business development activities that are deliverable in accordance to the firm’s strategy.
    Key Responsibilities

    Strategic responsibilities :

    Ensure all activities are well coordinated and supportive of the firms ‘go to market’ strategy
    Work alongside the partners and staff in Kenya, in interacting with existing and potential clients, acting as an enabler of market best practice, and instilling sound principles of business development, brand building and reporting excellence.
    Drive Account centricity for Kenya
    Business development strategy implementation for Kenya including pursuit pipeline growth and strategy tailored to grow current client base.
    Understand Kenya economy/market, current dynamics for business and growth opportunities.
    Trend analysis to identify opportunities for expanding current client base and to create a pursuit strategy.
    Network with business association and communities

    Operational responsibilities:

    Participation in the identification and targeting of Priority Accounts
    Priority Account Sales Measurement, analysis and holistic reporting
    Priority Account revenue measurement, analysis and reporting
    Priority Client care measurement, analysis and reporting
    Directing and mentoring Business Development Coordinators in region – includes building capability and structure
    Managing the BD team performance effectively, dealing with poor performance issues providing opportunities for individual growth and development in line with career aspirations, and promoting mobility to provide staff with access to new experiences.
    Coaching Priority Account Managers

    Management and/or direct involvement in the execution of local brand and relationship building campaigns that reinforce the firm’s positioning through:

    Advertising
    Sponsorships
    Exhibitions and conferences
    Events and hospitality
    Mail-shots and newsletters
    Thought leadership
    Marketing collateral
    Media relations
    Recruitment marketing
    Alumni interventions
    Management of onsite, outsourced event managers.

    Management of client relationships at a system and process level ensuring:

    Data quality on all firm’s clients in CRM system
    Support from account leaders
    Financial management and planning including preparing of annual budgets and quarterly forecasts

    Qualifications:

    A Degree with Economics/Social Science subjects/MBA desirable
    CPA/ACCA/CPS (K) qualification & Membership to ICPAK/ACCA/ICPSK

    Experience:

    Proven 5 years’ experience in Business Development/Marketing
    2 years in managerial positions
    Proven ability to grow the business portfolio and understand/apply concepts of cross selling
    In addition, the role requires a good understanding of the services offered by the firm and the revenue generating priorities to ensure that Regional Marketing & Business Development supports the business units in achieving their objectives.

    Competencies:

    Confident negotiator with ability to ‘close the deal’
    Strong organisational and project management skills
    Ability to delight and understand customer needs
    Ability to create strong networks with market players
    Strong communication skills in all forms; written/spoken, email, telephone and presentation.

  • Scrum Master

    Scrum Master

    Job description
    Profile Summary:
    They are looking for an enthusiastic, flexible, software tester with 4 to 5 years of work experience. Someone who likes to be critical about the quality of the apps they develop; who likes to work in a complex environment with inspiring colleagues, inspiring clients and lots of learning opportunities.
    With your ambitions and drive improving every day, you bring energy and inspiration to the team. You will assist in shaping the strategy and build a close relationship with both the team in Nairobi, and also with our specialists in the Netherlands.
    The Role:

    Doing everything possible to ensure delighting customers
    Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
    Guiding the team on how to get the most of out self organization
    Guiding the team on self organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

    You need to bring:

    First level Scrum Master certification (CSM, PSM I) (Required)
    Experience playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory.
    Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

    We offer you:

    A competitive salary
    Healthcare, lunch at work
    Working with and receiving training and coaching from some of the best scrum masters of The Netherlands.
    Working in an agile environment with low hierarchy and lots of growing opportunities with a great focus on employee happiness.
    Great employment opportunity with room for creativity, development of your own career and inspiring team building.

  • Social Behavior Change Manager

    Social Behavior Change Manager

    Department: East Africa
    Based in: Nairobi, Kenya with extensive travel in Somalia
    Reports to: the Social Behaviour Change Advisor
    We are looking for a Social Behavior Change Manager for the Somalia Demand Creation for Health Services programme funded by the UK Department for International Development (DFID). The focus of this program is to increase community awareness of, and demand for, health services and promote appropriate health, Maternal Infant and Young Child Nutrition (MIYCN) practices.
    The Social Behavior Change Manager will support design, implementation, monitoring and evaluation of this dynamic programme including innovative pilot demand creation and behavior change interventions developed using user-centered approaches; support capacity building/ strengthening with the Ministries of Health and implementing partners; contribute to the design and rollout of the learning agenda and improve the evidence base to inform and influence policy in the Somali health sector throughout the life of project.
    Sound like you? Read on
    Your contribution
    PSI seeks an entrepreneurial, dynamic candidate with technical expertise in social and behavior change communications in the health field. The SBC Manager will be responsible for building the capacity of government and implementing partners to pilot and scale creative approaches to health demand creation and behavior change.
    Responsibilities

    Contribute to the design of high quality project interventions and assessments in collaboration with relevant project partners including the development of and support for iterations of user-centered design prototypes.
    Provide technical oversight and quality assurance of design activities including of external design firms and internal Innovations Team staff.
    Support capacity building of selected entities (MOH and implementing partners) in design, implementation and evaluation of SBC programming.
    Work with other consortium management unit staff to support reporting to the donor and representation of the project externally at events, conferences and meetings.
    Contribute to the development and roll out of the learning agenda of the project.
    Perform any other related duties that may be assigned by the immediate supervisor.

    How shall we measure your performance?

    program performance
    efficiency and value for money
    improved customer satisfaction from partners

    What are we looking for?

    At least 5 years of demonstrated experience in implementing and monitoring social behavior change, communication or marketing activities
    Ability to travel frequently across Somalia (up to 40% travel)
    A Master’s degree in public health, anthropology, development studies, communications, marketing, design, or similar, or a Bachelor’s degree with at least 5 years of additional relevant experience.
    Experience in managing teams.
    Experience building capacity of civil society and/or government entities in social and behavior change.
    Creativity and entrepreneurial outlook.
    Excellent oral communication skills.
    Solid judgment and diplomatic skills.
    Initiative, flexibility, accuracy and ability to work as part of a team
    Good personal organizational skills, including ability to meet deadlines and work under pressure

    PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

  • Marketing Manager (Satellite+Fibre)

    Marketing Manager (Satellite+Fibre)

    Job description
    Key Responsibilities:
    Marketing Strategies and Models

    Develop marketing strategies and plan for different product lines and services and regions for the different business units in line with strategic direction of the business.
    Execute marketing strategies and plans to deliver marketing initiatives in line with key stakeholders requirements
    Develop appropriate marketing collateral for different product lines and services targeting potential clientele
    Position WBS Brand as Provider/Partner of choice in B2B space for all the product lines
    Brand custodian- developed brand guidelines, create awareness and enforce conformity.
    Champion Brand equity, clarity and consistent across WBS for the different Business Units.
    Manage key strategic partners and push products and services to the market
    Innovatively create and push products in the market to bring superior sales, visibility and market growth
    Create awareness and internally and externally through appropriate media channels relevant for the different products and services
    Build capacity of team to deliver marketing initiatives effectively and efficiently
    Provide business case for marketing budget, Oversee and provide value and return on marketing budget.
    Management of events to deliver value and within cost
    Manage PR/ Events directly or through agreed and contracted partners
    Timely weekly, monthly, quarterly and annual report on all marketing initiatives in line with agreed KPIs.

    Education:

    Degree in Marketing, or Business/Management Fields from recognized University.
    Masters Degree in relevant fields is an added advantage.

    Key Competencies:

    Must have excellent verbal and written communication skills along with ability to develop and sustain effective visibility and brand team work.
    Strong indepth understanding of Marketing science
    Partner management skills
    High level of leadership skills and sophisticated analytical skills combined with excellent interpersonal skills
    Should be able to exhibit self-motivation and the ability to work effectively and efficiently even under high pressure;
    Excellent interpersonal skills with high degree of management and advanced analytical skills
    He/She must be persuasive with high level of diplomacy and capable in organization and lead a professional team

    Experience
    At least 10 years’ experience at senior management level preferably in telecommunications industry and with an FMCG background.

  • Customer Care Quality Assurance Agent Customer Care Shift Manager & Supervisor Compliance Agent Call Centre Shift Manager & Supervisor

    Customer Care Quality Assurance Agent Customer Care Shift Manager & Supervisor Compliance Agent Call Centre Shift Manager & Supervisor

    Reporting to the Customer Service Manager, the Customer Care Quality Assurance agent will be responsible for evaluating accuracy and quality of customer care team across various platforms – call center, emails, social media and online chat.
    The QA will monitor inbound and outbound calls, email responses, chat transcripts to assess team demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
    S/he will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.
    Responsibilities

    Participate in design of call monitoring formats and quality standards.
    Perform call monitoring and provide trend data to management team.
    Use quality monitoring data management system to compile and track performance at team and individual level.
    Perform monitors of customer care email responses and online chat communication.
    Provide actionable data to various internal support groups as needed.
    Coordinate and facilitate call calibration sessions for call center staff.
    Provide feedback to customer care managers.
    Prepare and analyze internal and external quality reports for management staff review.
    Perform other duties as assigned.

    Qualifications

    At least 2 years relevant experience.
    A Bachelor’s degree will be an added advantage.
    Excellent people skills and ability to work with large group of team members.
    Excellent verbal, written and interpersonal communication skills.
    Outstanding customer service skills and dedication to providing exceptional customer care.
    Must be self-motivator and self-starter.
    Exceptional listening, analytical and creative skills.
    Solid time management skills.
    Must be able to effectively deal with people at all levels inside and outside of the company.
    Ability to multitask and successfully operate in a fast paced, team environment.
    Must adapt well to change and successfully set and adjust priorities as needed.
    Must be proficient with Microsoft Office (intermediate Word, basic Excel).
    Ability to work in shifts.

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  • Country Manager (eCommerce Business)

    Country Manager (eCommerce Business)

    Job description
    Your main responsibility is to continue the development of BeautyClick in Kenya and potentially later on in Uganda and Tanzania through operational and strategic actions. You will directly manage your operational and commercial team and report directly to the Group CEO (IT and sourcing is partly is managed at group level).
    Key responsibilities include:

    Drive overall top line and profitability development
    P&L ownership
    Recruit and manage the team (currently 10 people), in particular the local sales and operations team
    Define and drive action plans to create strong relationships with local stakeholders and agents
    Coordinate your commercial team with the other services
    Deliver measurable results linked to the busienss you are in charge of
    Ensure regular reporting of actions and results
    Manage the team efficiency and cohesion
    Create an unparalleled environment for your team’s development and happiness

    A successful candidate should fulfill the following requirements:

    Min. 4-7 years of management experience with sales and marketing, business development or eCommerce
    Master’s Degree level, potentially MBA
    Strong entrepreneurial skills
    Strong leadership skills
    Strong drive and communication skills
    Ability to identify new business opportunities
    Ability to work independently and in a team

    What do we offer:

    A unique experience in an entrepreneurial environment with a team targeting a +USD 6B market
    An opportunity to develop a fast growing business and scale it across East Africa
    The opportunity to become part of a highly professional and dynamic team scaling BeautyClick across Sub-Saharan Africa

  • Pre-Sales Engineer

    Pre-Sales Engineer

    Job description

    Sales

    Take the lead on solution design on major RFP, RFQ and Bids in Kenya.
    Provide a solution focused consultancy service to either Enterprise or Wholesale/Channel clients, in support of sales colleagues, that will entail the analyzing of complex customer requirements leading to solution design, cost of sale and time to deliver.
    Gain a thorough understanding of Key Customer existing and future ICT requirements and document a Technical Account Plan, to be signed off by customer and Key

    Account Manager.

    Provide fully detailed designs along with cost of sales and predicted time to implement for Key Customer solutions to the sales and commercial teams.
    Identify opportunities utilize solution design experience and expertise to provide input into and create architecture for new product development in line with Customer requirements.
    Collaborate with the Procurement, Planning, Implementation, Finance and Customer Support teams to drive new customer initiatives across the country and the East African region at large.
    Support the sales team on technical presentations to clients.
    Understand internal and external roadmaps, technology strategies and product strategies.
    Provide coaching and professional development to team-member pre-sales and sales associates in order to enhance their product knowledge, technical understanding and technical sales skills
    Use customer knowledge to drive active input in to new product development, pricing and rollout.

    Documentation and Reporting

    100% accuracy on delivery timelines of all solution designed
    Provide solutions that are 100% within budget on their cost of implementation
    Build a technical database of all key customers (T-200) with clear technical diagrams of current solutions within first 3 months
    2Draw a clear road map/Account Plan on the growth strategy for each customer with all the documents signed by the KAM and the customer within first 6 months
    In liaison with Product Managers, Provide a road map design of either New Products or Existing 2.6 At least 90% participation in all New Product Development meetings
    Attend at least 4 customer review meetings per month with respective NAMProducts Development for the assigned market segment within first 6 months

    Collaboration

    Coordinate with internal Product Development
    Coordinate with external solution suppliers
    Engage with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported.
    Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.
    Through NAM, Communicate with clients and Regional Presale Manager to provide accurate and timely information in regards to solution designed

    Financial

    Responsible for generating the most cost effective solution for the customer needs

    Typical Outputs

    Proposal & RFP documentationBusiness cases and financial illustrations

  • Centre Director Africa

    Centre Director Africa

    Job description
    Qualifications:

    We are looking for a candidate that has at least 10 years of leadership experience including people management responsibilities and a natural ability to lead people through engagement and empowerment, clear direction and delegation with a trust creating leadership. You have solid experience and understanding from a knowledge-based research organization (preferably 10 years), including at a minimum a Master’s degree in an area relevant to SEI, and a strong international reputation with active engagement in scientific and professional networks in at least one area of research central to SEI’s strategy;
    Excellent spoken and written English language skills; knowledge of at least one other language common in Africa is required together with comprehensive experience in the region.
    As a person, you have a genuine interest in leadership and a natural ability to develop and improve the organization. You are a strong communicator and have excellent relationship building skills.
    You enjoy representing SEI in different settings and have experience of and proven success in strategic fund raising.

  • Branch Manager

    Branch Manager

    Job description
    Reporting to the Regional Branch Manager, the position will be responsible for the development and implementation of business strategies to deliver performance and growth targets whilst maintaining good business environment and client relationships at the branch.
    Key Responsibilities;

    Responsible for the overall performance of the branch and achieving specific sales, service and operational excellence targets focusing activities to a world class customer service.
    Developing business plans/strategy formulation/implementation at branch level and has authority to make credit decisions as per the limits provided.
    Establishing and developing sales opportunities including cross-selling to achieve targets and to meet customer needs.
    To build and improve the quality of retail and business clients.
    Overseeing daily operations in all areas of the branch, reviewing all branch reports, and effectively managing branch expenses.
    Ensuring world class customer service standards in line with the group policy are achieved through efficient service delivery and prompt response to issues at the branch.
    Preparing credit applications for presentation to the Credit Committee and to monitor credit risks of all the branch customers.
    Ensure all legal securities are secure ensuring proper administration of credit files.
    Retain existing customers by building loyalty-customer interactions.
    Achieve satisfactory audit ratings of 90% and above.
    Liaising with Head- Office departments to ensure operations are within laid down strategies and group policy.
    Managing and monitoring the team workflow at the branch – to synergize each job role to the overall objective of the branch, in line with set targets.
    Proactively raise the profile and reputation of the Bank in the local community, building a network of contacts and undertaking appropriate promotional activities.

    Education, Competencies and Experience

    Bachelor’s Degree in Business or related field.
    Possession of a postgraduate degree or professional qualification in a related field e.g. CPA or ACCA will be an added advantage.
    3 – 5 years Banking Experience, 3 of which must include responsibility for delivery and managing of a business team.
    At least 2 years supervisory experience.
    Credit appraisal skills.
    Experience in managing team performance.
    Experience in developing positive relationships with internal and external stakeholders.
    Excellent analytical skills.
    Excellent negotiating, networking and influencing skills.

  • Centre Director Africa

    Centre Director Africa

    Job description
    Join our international non-profit research organization and help create a sustainable future for all.
    We are recruiting a Centre Director for the SEI Africa Centre, based in Nairobi. The overall purpose of this role is to deliver SEI’s mission of bridging science and policy. Thus, the Centre Director is responsible for the production of relevant research as well as for management and administrative competencies at the centre.
    The role of the Centre Director is threefold. One part relates to development and delivery of SEI global strategy and implementation in the local Africa Centre. This involves setting direction of the SEI Africa Centre, planning and implementation of all organizational related issues at the Centre, as well as full responsibility for the financial sustainability and administrative efficiency of the Centre.
    The second part is about leading and supporting the Centre employees through engagement, involvement and direction. This role shall provide Centre leadership and initiate and lead the planning and implementation of all organizational, management and employee-related issues, consistent with and in support of SEI’s philosophy, mission, strategy and goals.
    Thirdly, this role entails a relationship building and representation dimension. As Centre Director, you will build and nurture contacts and relationships with partners, clients, and funders. This role will therefore require the Centre Director to attend and participate in seminars and conferences to promote and strengthen SEI and the Centre’s network. You will need to work actively to promote frequent interaction with policy and decision makers as well as current and potential funders.
    This role is part of the SEI global management team and reports directly to the SEI Executive Director.
    Qualifications:
    We are looking for a candidate that has at least 10 years of leadership experience including people management responsibilities and a natural ability to lead people through engagement and empowerment, clear direction and delegation with a trust creating leadership. You have solid experience and understanding from a knowledge-based research organization (preferably 10 years), including at a minimum a Master’s degree in an area relevant to SEI, and a strong international reputation with active engagement in scientific and professional networks in at least one area of research central to SEI’s strategy;
    Excellent spoken and written English language skills; knowledge of at least one other language common in Africa is required together with comprehensive experience in the region.
    As a person, you have a genuine interest in leadership and a natural ability to develop and improve the organization. You are a strong communicator and have excellent relationship building skills.
    You enjoy representing SEI in different settings and have experience of and proven success in strategic fund raising.