Position Purpose: To ensure the overall successful operation of each trip as detailed by PEAK DMC management with particular reference to the health, safety and enjoyment of the group members.
Qualification and Experience
Diploma or equivalent in tour guiding/operations from a recognized institution
Level 2 Senior First Aid Certificate (must be completed prior to commencement)
Demonstrated experience working and developing rapport with, a broad range of individuals and groups
Passion for travel in the PEAK Adventure Group style and travel experience in the areas of PEAK DMC operations
Basic computer skills including email, word and excel
Excellent English language skills
Other Skills and Attributes
An understanding of and commitment to PEAK DMC’s Responsible Travel philosophy
High standards of customer service
Sound leadership skills
Ability to work independently and problem solve
Excellent organisational skills
Experience in budgeting and handling large sums of money
An ability to communicate with people from varied cultures and backgrounds
To be physically fit and healthy to withstand the combination of long hours, and often mentally and physically challenging conditions
Sense of humour.
Other Requirements
Current passport
Tourism license
Consent for a criminal records check and medical examination
Accountabilities
Annual Operational Accountabilities
To consistently deliver a high level of Customer Service and Passenger Satisfaction.
To run all trips to Budget in accordance with PEAK DMC accounting procedures.
To run trips in adherence to PEAK DMC Itineraries Guidelines and policies and company values
To carry out administrative requirements in a thorough and timely manner.
Benchmark Measure
Passenger feedback.
Monthly report from accounts dept.Passenger feedback and reporting from RT Co-ordinator, OM, Sales Staff, etc.Complaint letters from travelers and agents.No of incidents resulting from trips led.OM reports and reviews – feedback from associated departments eg; accounts.
Annual Project Accountabilities OR Performance Pay Goals
To consistently deliver a high level of Customer Service and Passenger Satisfaction.
Measures & Targets
Day to day leading in an organised and professional manner.
To continually update and increase local knowledge of region/s by actively researching information in books, magazines, internet and interaction with local communities.
To research and produce articles and interest sheets to add to the PEAK DMC Leaders Website “data bank”.
To provide regular briefings to passengers.
Actively assist travelers when problems occur.
Take into account needs of individuals as well as the group.
To run all trips to Budget in accordance with PEAK DMC accounting procedures.
Measures & Targets
Provide accurate emailed accounts within 2 days of a trip finishing.
Keep up to date with most recent costings.
Keep additional costs (e.g. office) to a minimum where possible.
To run trips in adherence to PEAK DMC Itineraries Guidelines, Policies and Company Values.
Measures & Targets
To be aware of current PEAK DMC Policy and Guidelines relevant to leading and to act within these at all times.
To develop and maintain good working relationships and communication with local operators, fellow leaders and PEAK DMC management.
To uphold and promote Responsible Travel practices and adherence to Company Values by acting as a role model to other leaders and travelers by demonstrating respect for local people, customs and environments.
Initiating and/or participating in RT projects.
To ensure the safety and wellbeing of PEAK DMC travelers by leading trips in accordance with PEAK DMC’s Safety policy.
Be mindful of the safety of travelers at all times and to take preventative measures to ensure your own safety as well as that of your group members.
To facilitate interaction with local communities by initiating activities that bring travelers into contact with local communities, e.g. market visits
To develop language skills in order to act as an interpreter / “go-between”.
To ensure group members also adhere to PEAK DMC Policy and Guidelines wherever relevant and to act upon behavior that contravene these.
To carry out administrative requirements in a thorough and timely manner.
Measures & Targets
Administrative requirements include; loading passenger insurance and next of kin details onto the web, bookings, trip reports, etc.,
To communicate with PEAK DMC Office staff, management and fellow leaders in a regular and timely manner.
