SummaryThe Senior Manager of IT Service Management (ITSM) will work with the Country IT technicians within the region to develop sustainable support structure which addresses the support needs of the users in the country and program offices. The Sr. Manager of ITSM also works in conjunction with the other Sr. IT Service Managers to ensure that global “follow the sun” technical support and network operations coverage are maintained. The individual will also address escalated problem resolution when necessary.This role also provides direct supervision to the Regional IT Technical Coordinator(s) and is responsible for ensuring they have the necessary resources and capacity to perform their daily functions. He/She is responsible for staffing capacity planning, service process design, performance analysis and mentoring the Regional IT Coordinator(s) as appropriate. The position also requires competency and the ability to enhance professional growth and development for the Coordinator through training and other sources.This role is responsible for working with the Global IT management team to determine the needs for new CI office deployments based on field office requirements, budgets, organizational needs and improvements in technology and also coordinating the IT related issues of any office moves or closure within the regions.The over-arching goal is to ensure the availability, integrity, and functionality of IT support systems globally. The incumbent is to work with the Country Directors and Senior Director for Operations in the regions on any Technology advice and needs from strategic and operational perspective and also to help in planning process and on IT budget requirements.This position does not manage staff. The Sr. Manager of ITSM will be managing the Regional IT Coordinators and will also interact with these other functional Managers
Senior Manager for Service Desk
Telephony Manager
Director for Enterprise Networks
Sr. Director for Enterprise Security
IT Procurement Department
Global service Desk
IT Applications Team
Key Responsibilities
Manages the core activities of the Support services within the region and to work with other Senior Managers to leverage the service operational strategy as determined by the Global IT management to our field offices and to ensure proper delivery of IT Services.
Assist is the establishment and enforcement of CI’s Standard’s, Policies and Procedures while maintaining a conduit between CI HQ and the Regional Field Programs on feedback and improving CI’s IT related policies and standards.
Develop, train and mentor other IT team personnel within the region on issues as customer service, communication and technical skills to enhance support services delivery.
Supervise and work with the Regional IT Coordinators to develop a professional growth and development through establishing a foundation for capacity building and creating a knowledge base initiative to improve their technical skills.
Work with the IT management team to monitor and evaluate new technologies to determine usefulness and compatibility with existing environments.
Engage with the Infrastructure team in research and technology required for implementation and improvements of the Field IT systems and help to design a performance monitoring system for system availability.
Work with the Senior Director of ITSM and Senior Director of IT Solutions as a liaison regarding programmatic and communications IT related issues in his/her respective region.
Manage system changes through the IT Change Management process with appropriate support staff, to ensure uninterrupted network services.
Work with the Infrastructure team Install, Maintain, Troubleshoot all systems which are components of the CI Global Network infrastructure, WAN optimization systems, the IPT systems and advanced network systems located in CI’s international offices
Work with the IT team to devise a strategy to determine the requirements for field office deployments and implementations based on budget and operational requirements.
Coordinate network deployments and maintenance visits on IT projects in the CI international Offices.
Participate in the IT Division’s Strategic planning process from a Regional and Field perspective.
Engage in the Coordination of IT support operations for CI participations at International conferences.
Work with the Sr. Director of IT Security on any IT security related activities in the regions and to coordinate with the infrastructure team to develop process and procedure to mitigate the impact of the risk on the global network
Qualifications
A Bachelor’s level degree in Information Technology, or other relevant field. Additional certifications in Infrastructure design and support or similar field strongly preferred.
At least 4-5 years of experience in the IT field, including management of a team; effective support of remote users; ability to define and implement changes in business processes; excellent communication skills.
Experience with Windows networks and a strong fundamental understanding of network operations and Internet protocols and connectivity.
Proficient in understanding the Networking infrastructure technology and working knowledge in the Cisco Networking technologies.
Ability to effectively communicate technical instructions to users with varying levels of computer skills.
Skill in Mac and Windows Applications, Proficient with Microsoft Office for Mac and Windows, Experience with CI Approved software and Applications
Professional experience in areas such as IT operations, and business process management.
Experience in developing information systems
Experience working in an international context
Self-motivated with demonstrated initiative and follow-through and the capacity to think creatively and strategically.
Demonstrated ability to remain focused and performs well in a fast-paced environment with changing and competing priorities.
Excellent oral and written communication skills in English; other languages, especially French, a plus. Ability to translate technical information to non-technical audiences is important.
Strong vendor and consultant management skills and experience.
Knowledge in project management
Strong organisational skills.
Strong interpersonal skills and the ability to work with a globally diverse team
Flexibility; and Ability to travel to global locations upon request
Preferred
Knowledge in the Cisco Networking technologies.
ITIL V3 Foundation Certified
Google Apps for Business management
WORKING CONDITIONS
Minimal hazards: atmosphere and environment associated with office setting
Occasional pressure due to multiple calls, inquiries and deadlines
Subject to varying and unpredictable situations
Subject to electrical and radiant energy hazards
May be exposed to a variety of Electro-mechanical hazards
Travel may be required for training, workshops and seminars
Overtime and evening or weekend work may be required
This position is based at Conservation International Office in Nairobi, Kenya
CI VALUESWe expect that all employees will embrace the values of our organization.
Passion: We are inspired by nature and cherish the diversity of life in all of its forms.
Respect: We respect and trust each other, and we embrace our diversity of cultures, talents, and experiences.
Integrity: We act with integrity and are accountable for our actions.
Optimism: We are optimistic about the future of life on Earth and are confident that, with our partners, we will achieve unprecedented conservation results.
Courage: We tirelessly pursue our vision, taking bold action and persevering through challenges.
Teamwork: We work together, recognizing that openness, collaboration and cooperation are fundamental to achieving a healthy and prosperous world for all.
Company Founded: Founded in 1987
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Senior IT Service Manager
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Radio Network Planning and Optimization Engineer
Job responsibilties:
Test drive and analyze UMTS/LTE/GSM : can use Huawei test drive tool probe or TIMES,NIMO to do test driveand analyze abnormal events ,like call drop ,call setup failure and so on and provide solutions until the abnormal event is solved
UMTS/LTE/GSM worse cell analysis : can use Huawei U2000 to get the worse cell data to analyze and provide solutions – like CS/PS Call drop rate ,CS/PS call setup success rate, etc .
UMTS/LTE/GSM new site planning (include neighbour ,PCI,PSC,BCCH,BSIC): when the new site on air, can use Huawei tool u-net or other tool to plan the basic parameter.
As team leader, need to control project risk and responsible for customer satisfaction
As new staff manager, needs transfer skills to new staff and let them quickly grow.
Responsible for network radio part optimization
Responsible for weekly meeting with customer
Requirements:
Bachelor or above degree in engineering field, fluent in English, able to use English as a daily language.
5 years + UMTS/GSM/LTE network planning and optimization
Have the ability to design related solution and deploy.
Good communication skills and team work characteristics, maintaining good relationships with customers, and be logical and well organized.
Team leader is preferred.
Diagnosing difficult problems that normal engineers cannot deal with and report back to customers and project teams.
Familiar with Huawei optimization and planning tools ,like probe ,omstar , U2000 ,U-NET is advantageous.
Some travel is expected -
Head Business Development
Role:
The Person will be responsible for Heading Business Development for East Africa. This role includes driving sales team, building strong relationships with existing clients and bringing new clients on board.
Job Purpose : To achieve budgeted targets for sea freight , air freight, projects, inland movement opportunities.
Location : Job location can be Kenya, Uganda or Tanzania
Key Areas :
Achieve Volume & Revenue Targets of all Products
Generating budgeted Volume.
Generating budgeted GP with targeted yield.
Achieving the desired ROI on working capital deployed.
Motivating and driving Sales Team.
Planning for various trade lane drives.
Maintaining rapport with shipping lines / freight stations / surveyors etc.
Maintaining rapport with various trade bodies and collecting industry data.
To bring key new prestigious clients on board
Keeping Outstanding under Control -
Senior Core Network Engineer Senior Infrastructure Engineer Back Office Engineer Manager Senior Radio Network Planning and Optimization Engineer Senior Data Centre Facility Design Engineer
Job responsibilties:
Mobile core network（VoLTE/MSC/HSS/PCRF/EPC）project delivery
Work as a technical expert/technical leader/Delivery engineer to support project delivery
Resolve all technical issues in the project
Mobile core network product maintenance and issue analyze
Support mobile core network daily maintenance/troubleshooting/optimization/, improving network performance
Can transferproducts technology and knowledge to team members by training/ site supporting method
Supporting NFV presales project and project delivery
Requirements:
Bachelor or above degree in engineering field, Fluent in English, and able to use English as a daily language.
Be familiar with Huawei PS product SGSN,GGSN, MME,UGW etc.
Good delivery and project experience in GSM/UMTS/EPC;
Project roll-out, such as on Network Design, technical design &Product commissioning, service implementing and service function test, maintenance etc ;
Core network bidding project support, man power cost analysis;
Good communication skills and team work characteristics, maintaining good relationships with customers, and be logical and well organized.
Team leader is preferred.
Diagnosing difficult problems that normal engineers cannot deal with and make reasonable report to customer and project team.
Some travel is expected.
Role is based in Nairobi, Kenya. Relocation will not be considered. go to method of application » -
Retail Manager
ResponsibilitiesResponsible to establish and maintain the relationship with the dealers and retailers.Responsible for SO/ST targetResponsible to plan and implement the promotionWork together with MKTG to responsible for in store- branding or promotion activities to increase the salesManage the retail business like store management, retail marketing, training as well as Filed force management
Position requirementsEducation background: Bachelor degree or aboveWork experience: At least 2 years’ experience of electronics consumptions or FMCG industriesLanguage: English fluentProfessional knowledge: Leadership/Retail and marketing Professional Qualifications: Retail and channel experience /Multinational working experience -
Nurse
Assist and work together in support of all the CCC activities with the clinical officer.
Integration of healthcare services to CCC target areas-CWC, family planning and other clinics.
Support of the community component of program including outreaches and mobilization for care and support.
Organize follow up of clients who have defaulted treatment and care.
Lead and support educational sessions at the CCC.
Support the formation and management patient support groups at the CCC.
Triage clients at clinic.
Provide skilled nursing procedures (i.e dressing changes).
Attend and participate in team conferences as requested.
May act as a team leader to assist with the provision and supervision of patient care.
Charts notes and medication administration according to protocol.
Exercises appropriate judgment and decision making skills.
Ensures the maintenance of patient confidentiality.
Administers medication as ordered within the scope of practice of the licensee.
Performs phlebotomy and/or initiates intravenous infusions as ordered (provided is certified).
May supervise care given by other cadres including, Medical Assistants, ART Aides and Phlebotomists.
Provides patient and family education.
May assist the nurse manager and/or nurse case manager with the coordination of outside services.
Reports significant changes in the patient’s physical status to the RN and/or to the medical provider.
Education and/or Experience
Diploma in Nursing from a recognized medical training college;
Registration by the nursing council of Kenya.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Other Skills & Abilities/Qualifications
Experience or training in ART provision and care of patients in an HIV/AIDS setting is desired. -
Head Chef Camp Manager
Job Summary
In charge of all things related to the kitchen including menu creation, selection of raw food inputs, food presentation, ensuring adequate food stock and kitchen inventory and management of kitchen staff.
Responsible for all food that is prepared in the Kitchen, and helping in maximizing the productivity of Chefs and the kitchen staff.
Plan menus and coordinate the operations of the Kitchen, restaurant, mess and any other area where food and/or beverages are prepared or served. Oversee the inventory and stock of all items needed in the kitchen and restaurant.
Responsibilities for the Head Chef Job
Competitive Advantage:-Come up with processes and ideas that will place the company in a favorable position over our competitors.
Customer Service:-Promote a customer service culture in the kitchen staff, train the waiters and servers to provide after sales services and “go the extra mile” to ensure that the clients are satisfied.
Handle any client complaints, ensuring that the issue is resolved and that the client receives feedback. All complaints must be written up at the end of the day and sent to the camp Manager. Difficult issues must be quickly passed up to the assistant camp manager to avoid any future occurrence
Catering
Food Cost Control: – Monitor the ODS reports on a daily basis and make informed decisions, ensure that food is under the agreed target.
Menu & Recipe Standardization: Prepare a 4-week menu and liaise with the client to ensure they are approved. Ensure that the Chefs are familiar with the day’s menus and that the raw supplies are available in the kitchen
Food Production: Prepare food production sheets in line with the approved menu in advance ensuring they meet the health standards in terms of calories and nutritional benefits.
Packed Meals: Ensure that outside Catering food is produced, packed and transport in the most hygienic manner. Make sure that all food leaving the kitchen is checked for quality, quantity, temperature and presentation
Food Order Requisition: Ensure that sufficient stocks of food and beverages are being held to last as per the agreed timelines.
QHSE
Ensure HACCP preparedness at all times, seeking input from the QHSE officer if necessary
Ensure the kitchen and food areas are maintained to AFEX’s and Client’s standard of hygiene and ensure that all statutory regulations are adhered to e.g. hairnets, gloves and uniform
Carry out training for all kitchen staff on health & safety standards, technical requirements for kitchen equipment and food preparation technique
Walkabout with Auditors & addressing issues raised, check food standards and ensure that all kitchen staff meet regulations
Staff
Ensure that all staff working in the kitchen and restaurant have current and valid medical records
Monitor and evaluate staff performance, identifying areas which need development and help them to improve
Participate in training AFEX employees to enable them provide quality service to the clients(such as waiters and kitchen staff)
Build good relations between restaurant and kitchen staff sorting out issues quickly and ensuring that all major problems are reported to the Camp Manager immediately
Ensure that regular on-the-job training is carried out, so as to improve staff performance and productivity
Others
Participate and assist in maintaining Kitchen operations to the highest standard and quality
Report any equipment and maintenance problems to the Camp Manager immediately and follow up in writing
Work in full accordance with AFEX Group policies, procedures, work instructions and all relevant elements of AFEX Management Systems
Work with the senior waiter to ensure that shifts are planned and all clients are served as quickly as possible and efficiently
Head Chef Job Education, Skills & Qualifications
More than 5 years experience in a 5 star hotel in similar position.
Diploma in Food & Beverage service
Good communication & customer service skills
Ability to prioritize and self-motivate
Delivering accurate and timely results
Able to work as an individual and in a team
Must be respectful and honest
Must have a HACCP certification
City & Guilds 706/2
go to method of application » -
Clinical Officer
AHF’s core values are to be:
• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right
STILL INTERESTED? Please continue!
Management and coordination of clinic activities.
Provides day to day management of HIV/AIDS patients including patients on ART.
Effective and active management of clients at the CCC.
Maintenance and ordering of OI’s and other non-pharmaceuticals.
Ensures proper patient record keeping on ART, Pre ART and other records according to the M.O.H guidelines and stock keeping on all drugs at the CCC.
Organize for patient follow-up in collaboration with the community programs for default clients.
Responsible for making and sending timely reports to the Country Program Manager, M.O.H and other personnel, as required.
Works in partnership with the hospital committee team and other stakeholders.
Provides leadership and supervision of junior staff.
Is responsible for management of petty cash.
Includes direct supervision of Laboratory technicians, Nurses and subordinate staff.
Education and/or Experience
Diploma in Clinical Medicine from a recognized MedicalCollege;
Possess a valid registration certificate from the Clinical Officer Council of Kenya;
Certificate of Training in Adult and Pediatric ART from National Aids control council (NASCOP) Kenya
Language Skills
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Other Skills & Abilities/Qualifications
Sensitivity to issues surrounding HIV and AIDS
Knowledge of HIV/AIDS and health related issues.
3-5 years of field experience in Clinical management of HIV/AIDS and managing public health/international development programs;
Highly skilled in HIV/AIDS programming, preferably within an African context, funded by major donors, such as the U.S. Government, World Bank, Global Fund for AIDS, TB, and Malaria, corporations, foundations, etc.;
Must be culturally sensitive and able to work in a wide variety of settings and cultures -
Personal Assistant
Job Purpose: Provide full administrative support to the Board of Directors. Enhances executive’s effectiveness by providing information, management support; representing the directors to others and coordinating of the senior management with the BOD
Personal Assistant Job Key Accountabilities:
Provide full administrative support to the Directors;
Uphold office confidentiality, judge situations that require discretion and act confidentially even when not specifically directed.
Preparing correspondence on behalf of the Directors including drafts of general replies;
Efficiently arranging and managing logistics related to the Director’s travel and accommodation and ensure documentation of payment of the same;
Schedule and coordinate meetings, appointments and travel arrangements for the BOD
Plan, organize and manage corporate, internal and external, formal and informal events: conferences, meetings, workshops, launches that meet
standards and well within recommended budget keeping up to date with all new activities/events; Producing documents, briefing papers, reports and presentations;
To establish and maintain good relations with stakeholders and deal confidently and competently with their matters;
Preparing meeting requirements, taking minutes and following up on actions;
Manage activities and initiatives designed to build on the Directors brand;
Handle telephone calls, inquiries and/or transfer calls to the appropriate party, respond to mail and inquiries on own initiative and follow up on same to some satisfactory conclusion.
Manage routine and sometimes complex administrative processes for the Directors and expatriates: expatriate work permit renewals, accommodations and housing, driving license endorsement, relocation etc and the relevant follow up.
Prepare documentation for new ventures and acquisitions.
Supervise Senior drivers, messengers, cleaners, Kitchen staff and Receptionists
Devising and maintaining office systems, including data management and filing
Any other relevant duties assigned by the Directors.
Competencies, Required Skills & Personal Attributes
Motivation/Drive.
The desire, energy, and confidence to achieve and get results.
Is a self-starter, Can be relied upon to get the job done.
Is a consistently high performer, Will go the “extra mile” when the job requires it, within recognised limits.
Will persist when problems arise to try to resolve issues.
Shows a realistic confidence in own abilities.
Ability to remain composed under pressure and manage own emotions when placed in difficult and distressing situations.
Is able to converse with others, articulate different points of view and present information and ideas. Ability to liaise and build working relationships with key groups both within and external ‘.
Is computer literate and comfortable using a range of technology to facilitate work.
The ability to balance priorities and work on multiple tasks, getting work done in an effective and efficient manner.
Ability to work with minimum supervision, to make reasonable decisions in the absence of direction.
Application of Guidelines & Decision Making Authority.
Guidelines:
Professional and proactive approach to work;
Ability to deal with issues with integrity, confidentiality and to use own initiative;
Excellent prioritization and communication skills with staff and stakeholders;
Excellent telephone and office etiquette;
Ability to organize complex events, multi- task and work under pressure;
A team player with and interpersonal skill
Uphold Company Image.
Decision Making: Through the BOD
Qualifications, Experience & Skills for Personal Assistant Job Minimum Qualifications: Diploma or a degree in the relevant field.
Minimum Experience: Over 2 years
Skills: Administrative Writing Skills, Reporting Skills, Purchasing Management, Scheduling, Microsoft Office Skills, Organization, Time Management, Presentation Skills, Equipment Maintenance, Travel Logistics, Verbal Communication. -
Area Sales Manager
Job Purpose:
Responsible for the development and performance of all sales activities in the assigned market.
Manage all sales and support Staffs and directs a sales team while providing a leadership, towards the achievement of maximum profitability and growth in line with company vision and values.
Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and the area sales team members.
Area Sales Manager Job Main Responsibilities
Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
Achieve Area sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
Meet Area sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Establish sales objectives by creating a sales plan and quota for regions in support of national objectives.
Provide timely, accurate, competitive pricing on all completed prospect application submitted for pricing and approval, while striving to maintain maximum profit margin.
Maintain and expand customer base by developing distributors, Van sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities
Recommend new product lines by identifying new opportunities, gaps, market trends, packaging, and RTM; by surveying consumer needs and trends; tracking competitors activities.
Implement trade promotions by publishing, tracking, and evaluating trade spending with timely feedbacks and recommendations.
Accomplishes sales targets, volumes and organization mission and values by completing related results as needed.
Analyze sales trends, carry out market research.
Accomplish Area sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned areas; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Qualifications, Experience & Skills for Area Sales Manager Job
Bachelor’s Degree or Diploma in Sales, Marketing and sales or related field of study.
5 -7 years experience in FMCG.
Must be a self-starter.
Must be able to demonstrate sales record (3+ years) at a high level of achievement.
IT Knowledge is desirable.
Extensive experience in all aspects of Supplier Relationship Management.
Strong understanding of customer and market dynamics and requirements.
Willingness to travel and work in a global team of professionals.
Proven leadership and ability to drive sales teams.
Competencies
Results driven
Posses good networking skills
Has ability to build rapport easily with individuals from different backgrounds.
Good persuasion and negotiation skills
Strong analytical and presentation skills
Must be highly motivated
Excellent verbal and written communication skills