Jobs Kenya

Company Founded: Founded in 1985

  • Finance & Grants Officer

    Finance & Grants Officer

    Closing date: August 6th, 2018 – 2300 EAT.
    Contract duration: 1+ years renewable, with probation.
    Location: Nairobi, with possible travel in Kenya, Somalia and Sudan.
    Purpose of the job: You are responsible for all the finance, human resources (HR) and grant management of LPI operations in Kenya, Somali and Sudan, as well as for essential supervisory tasks within the Finance Unit staff.
    Key tasks and responsibilities:
    Financial Management

    Post and review all expenditures and every transaction in the Infor SunSystem software V6.3, according to programme and projects budgets, and ensure that reports produced from the accounting system reflect the true position of LPI financial performance
    Process payments and ensure that each payment/transaction complies with LPI internal financial procedures, programmes and project budgets. This includes checking and ensuring the stamping and filing of all vouchers and documents is done
    Design programme/project budgets in consultation with other relevant staff and ensure budget holders are regularly updated on burn rate
    Manage staff advances issuance, liquidation and ageing in line with the LPI’s policies and procedures
    Ensuring that all information required for audit is availed including financial reports
    Ensure Cash/Fund flow management in liaison with relevant staff
    Review procurement documents prior to Procurement Committee meetings in liaison with the Logistics & Administration Officer
    Maintain contact with LPI bankers and monitor all bank transactions to ensure that adequate balances are maintained. This includes ensuring competitive Forex rates
    Analyze risk areas in internal controls and recommend mitigating measures
    Responsible for accounts payables and receivables for the organization

    Grants & Partner Management

    Monitor financial performance for all grants and produce reports according to donor reporting requirements
    Facilitate transfer of funds to partners and ensure close monitoring of utilization of funds.
    Support developing/drafting contracts for partners that are compliant to LPI donor regulations
    Ensuring that partner organizations comply with signed contracts
    Regularly review of partner organization’s reports and provide them with documented feedback
    Train and advise on improvements in partner internal controls and related aspects
    Ensure partner management procedures comply to LPI Grant Management Guidelines

    Human Resource Management

    Prepare the payroll for local staff, ensuring payment of statutory deductions and file tax returns with relevant authorities
    Keep an up-to-date database of LPI’s staff and consultants
    Provide support to the recruitment process and ensure that new staff recruitment is done in compliance to LPI policy and Kenyan labour laws
    Update and keep secure each staff file and ensure that confidentiality levels are maintained
    Ensure staff training and development plans are designed, budgeted for and implemented
    Develop a robust new staff orientation procedure and ensure that it is implemented
    Advise on staff renumeration, benefits and other entitlements
    Responsible for staff wellbeing such as medical insurance, WIBA, maintenance of the leave schedule and time sheets management
    Liaise with other relevant staff on management of staff complaints, staff disciplinary proceedings and other HR related practices
    Advise and support on staff separation procedures in compliance with Kenyan labour laws and LPI policies
    Ensure the staff appraisal tool is regularly updated, scheduled staff appraisals are completed, filed and outcomes actualized
    Execute other tasks and responsibilities assigned by the Finance & Administration Manager
    The position has supervisory responsibilities. It also requires close working relationship with the Kenya, Somalia and Sudan Programme teams.

    The following qualifications are required for the post holder:

    Certified Public Accountant in Kenya and a registered member with ICPAK in good standing
    A holder of university degree in Business Administration, Commerce or any other equivalent qualification
    At least four years of experience in similar functions in an international non-governmental organization
    Advanced book-keeping skills, including the ability to analyze financial information and prepare complete financial statements.
    Experience in enforcing internal financial procedures
    Human Resource experience is required
    Proactive attitude to budget monitoring and reporting, preferably with experience in advanced reporting requirements
    Command of Management Information Systems, in particular info SunSystems V6.3 and exposure to one or more computerized accounting packages
    The candidate must be accurate, thorough, and able to consistently meet deadlines.
    Proficiency in English language, both written and spoken
    Possess a certificate of good conduct from the Kenya Police

  • Deputy Vice Chancellor (Administration)

    Deputy Vice Chancellor (Administration)

    Kenyatta University Council wishes to appoint a scholar of high credentials for the position of Deputy Vice-Chancellor (Administration).
    The Deputy Vice-Chancellor (Administration) shall be expected to play a leading role in the administration and management of the University among other responsibilities.
    The Job: The Deputy Vice-Chancellor (Administration) will be one of the Principal Advisors to the Vice-Chancellor; and head of Administration Division. The successful candidate will be responsible for management and administration matters in a result-oriented work environment, geared towards achieving the University’s Goals, Mission, Objectives and agreed Performance targets.
    Key Qualifications and Experience:

    Must be at least an Associate Professor with an earned Ph.D. degree or equivalent from a recognized University.
    Have served substantively and successfully in a recognized University as a Dean of School / Faculty, Deputy Principal of a Constituent College, Chairperson of an Academic Department or equivalent position for a cumulative period of at least six (6) years with proven leadership and strategic management of human resources.
    Have successfully demonstrated academic leadership through research work, knowledge dissemination and extension services.
    Have an exemplary scholarly record demonstrated by publications in internationally peer reviewed journals in their areas of specialization and supervision of students at Masters and Doctoral levels.
    Show evidence of participation and contribution in seminars and conferences.
    Have excellent knowledge on structural, legislative and regulations that govern the administration of university education in Kenya.
    Have demonstrable communication and interpersonal skills.
    Have a proven track record in Management of Change, Transformative and Strategic leadership.
    Be of highest ethical standards, integrity and accountability; and comply fully with Chapter Six of the Kenyan Constitution on Leadership and Integrity.

    Core Competencies:

    All-inclusive management style with balanced firmness and fairness.
    Ability to work under pressure and meet strict deadlines.
    Ability to be sensitive and respect diversity and to work ¡n a multi-cultural and multi-ethnic environment.
    Strategic management leadership skills with result oriented mindset

    Duties and Responsibilities:

    Ensure there are working procedures and systems that will attract and retain qualified and experienced Staff.
    Facilitate implementation of staff training and development.
    Responsible for the performance, evaluation and appraisal of staff in the University;
    Ensure there is discipline amongst all staff and grievances are handled procedurally and expeditiously.
    Provide leadership, guidance and direction to departments dealing with Personnel Administration, Health Services, Registry Administration, Legal, Transport, ICT, Staff Housing, Catering and University Central Services.
    Undertake performance contracting and strategic planning in the division.
    Be the Management representative in the process of ISO certifications and QMS evaluation procedures.
    Oversee proper management of staff welfare matters and pension scheme.

    Terms of Service: The terms of service for the Deputy Vice-Chancellor (Administration) entail a competitive remuneration package which includes basic salary, generous house allowance, and medical cover as per university Scheme, leave allowance and official transport.
    The position will be on performance based five (5) year renewable contract.

  • Communication and Stakeholder Engagement Advisor

    Communication and Stakeholder Engagement Advisor

    Job Purpose
    The role contributes to business unit success by developing, planning and executing Field communication strategies, both internal and external, that deliver positive relations with key stakeholders, ensures stakeholder awareness and understanding of Tullow Kenya activities, and enhance the reputation of Tullow in Kenya.
    Key Responsibilities

    Identifying and defining business priorities and needs in relation to communication, public relations and reputation management
    Identifying and assessing stakeholder environment and defining communications strategies that simultaneously addresses: accountability and transparency;media management; reputation management within the public domain and within Tullow Kenya BV.
    Ensure consistency of message from Tullow Kenya by working collaboratively with the Government and Public Affairs team.
    Manage Field Communications initiatives including media monitoring, community monthly newsletters and all field internal communications
    Liaise with Government and Public Affairs Team and Tullow Group to ensure that Tullow Kenya’s external communications builds and maintains brand awareness in line with the business objectives.
    Support the development and implementation of a consistent policy and approach to external corporate events including corporate sponsorships and donations etc.
    Identify media opportunities to promote awareness of Tullow’s Oil and Gas activities.
    Develop and/or review communications such as press releases, speeches, publications or events to convey the desired Tullow image.
    Compile crisis communication policy and serve as the principal contact for incoming communication from the media.

    Job Qualifications

    Degree in Business, Political Science or Communication studies
    At least 5 Years experience in corporate or public relations and/or communications
    Experience in media management
    Experience in development and utilisation of development communications
    Experience in working in a multidisciplinary and multicultural workforce in a remote location.
    Effective communication and organization skills.
    Demonstrates a high level of personal integrity
    Self motivated and uses initiative and judgment to attain the best results
    Establishes priorities and works with minimal direction
    Experience managing a field communications team

  • Store Manager Store Management Trainee

    Store Manager Store Management Trainee

    Job description
    We are now looking for Store Managers for our organization to join us to be a part of the LC Waikiki family. Are you the new talent we are looking for?Location: Two Rivers Mall, The Hub Karen Mall, Thika Road Mall
    Job Description:

    Ensures that LC Waikiki standards are implemented and followed constantly in the store
    Preparing the schedules of Store team efficiently
    Maximizing store productivity and efficiency
    Establishing excellent customer service and satisfaction
    Establishing and maintaining high standards of store layout and visual merchandising in line with the corporate standards
    Achievement of the given sales targets, productivity/m2 and bottom line profit objectives
    Achievement of the agreed/given Internal Audit Performance
    Controlling the shrinkage rates and all expenses and improving the conversion rates

    Required Qualifications:
    Education & Language Skills

    Minimum University Degree
    Fluent English (written & verbal)

    Professional Expertise

    Preferably 2 years of retail experience in similar position
    Good command of sales and negotiation skills
    Customer oriented
    Self-developer
    Result oriented and have a positive attitude
    Ability to solve problems, organize and plan
    Ability to work in a multinational/multicultural environment

    At LC Waikiki, we take the time to review each and every application due to LC Waikiki prerequisites. If your application found appropriate we will contact you via phone or email.

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  • Deputy Executive Director and Head of Programmes

    Deputy Executive Director and Head of Programmes

    Details:
    FIDA/DED/05/2018
    Reports to the Executive Director
    Duties and Responsibilities:

    Under the guidance of Executive Director, manage and ensure the formulation and successful implementation of FIDA Kenya programmes.
    Provide leadership, motivation, mentorship and productivity within the programs.
    Contribute to the development of programs and appropriate work plans and activities to be implemented.
    Providing technical support to programs and project officers in managing grants portfolio, analysis and information.
    Assist in developing and periodically reviewing resource mobilization strategies.
    Review and submitted funding concepts and proposals from the Finance department in consultation with the Executive Director.
    Ensure the development of quality proposals and submission of donor reports.
    Representing FIDA Kenya in external donors’ forums and partner activities.
    Coordinate the running of the three offices in Nairobi, Mombasa and Kisumu.
    Assist the Executive Director to build and sustain effective partnerships with government, like minded organizations and other civil societies.
    Assist the Executive Director in enhancing FIDA Kenya’s visibility.

    Qualifications, Skills and Experience:

     Advocate of the High Court of Kenya with a current practicing certificate and over 7 years’ post admission experience, 3 of which should be in senior management. A Masters qualification will be an added advantage.
    Knowledge of program planning, designing, monitoring & evaluation and financial management skills.
    Knowledge and experience in Human Rights, Gender & Women’s Rights Issues.
    Experience in litigation.
    Proven management capabilities with experience in a busy office.
    Results oriented, creative and innovative.
    Ability to manage professional staff with diverse skills.
    Must be a good team player, self-motivated & self-driven.
    Excellent writing and communication skills.
    Proficiency in computers, organizational skills and ability to manage multiple tasks.

  • HR and Administration Manager

    HR and Administration Manager

    GENERAL POSITION SUMMARY:
    The Human Resource &Administration officer will be responsible for managing the day to day administration of the CVT office. S/he will manage personnel in line with CVT’s policies and procedures and Kenyan labour law. The role holder will coordinate HR practices and objectives that will provide an engaging work environment, high performance culture that emphasizing valuing people, growth and is result driven to deliver on impact.
    The HR & Administration Officer will report the Operations Coordinator and will work closely with the finance officer, logistic officer and other program staff.
    The HR/ADMIN officer will be responsible for the following essential functions:
    Recruitment and onboarding: The incumbent will assist to

    Identify the right candidates for the right jobs through assessment, interviews and employment profiling process.
    Maintain fair and equitable recruitment approaches in line with the specific job requirements.
    Conduct relevant employment checks on all employees and prepare job offers to the successful candidates.
    Organized and manage new employee orientation, on –boarding and training programs.
    Maintain updated personnel file.

    Human Resource information System (HRIS): The incumbent will be the substantive officer in charge of HRIS management. S/he will take lead in the:

    Integration of the HRIS- migrate all staff documents into HRIMS and manage the system
    Timely ensure that the HIRS is updated with employee’s personal data.
    Update employee’s record files with all correspondence related to each employee.
    Ensure that terminations are captured correctly and timely on HRIS.

    Employee Relations:

    Work closely with management to communicate human resource policies, procedures, programs and laws and ensure that all staff are appraised of the expectations of their employment contracts.
    Assist the Operations Coordinator in updating CVT national staff policy.
    Support the management in handling of employee disputes and in so doing prepare communication for disciplinary cases and participate in determining corrective action.
    Support CVT to conduct staff exit interview.
    Compliance: lead the organization in ensuring compliance with all existing labour laws.
    Make sure each staff member understands the CVT Kenya Policy Manual and is aware of his/her rights and obligations related to the contract. Conduct information sessions of the policy before staff members sign contracts.
    Staff welfare: manage staff relations & involvement to foster inclusivity.
    Maintain high level of confidentiality in all aspect of staff issues.

    Benefits:

    Manage staff benefit scheme- pension, medical & GPA.
    Lead in medical insurance renewals and management.

    Learning and Development:

    Support training & Development activities including training needs analyses and the delivery of training and measuring the impact results.
    Management of knowledge works for all CVT staff.
    Coordinate the performance management reviews and identify staff training need.

    Routine Administrative Functions:

    Supervision and management of office supplies for both the office and the clinics.
    Prepare monthly projections for office supplies based on the monthly need.
    Make all travel arrangements on ECHO and UNHAS light to and from Dadaab & Kakuma
    Updating of ECHO flight staff list and managing renewals.
    Making hotel and flight arrangements for all CVT visitors.
    Ensure the work environment for both the office and clinics are condusive.
    Supervision of Admin Assistant and cleaners.

    Management of Communication system in the Nairobi project
    Under the supervision of the Operations Coordinator, the Human Resources Officer will be accountable for:

    Management the distribution of office communication to staff and other CVT locations as appropriate.
    Propose and implement efficient communication system among CVT staff in Nairobi and in other projects if necessary
    Keep an inventory of all incoming and outgoing communications.
    Support the field offices (Dadaab & Kakuma).

    Required Qualifications and Experience.

    Minimum of a Bachelor’s degree in Human Resources, Business or any other related field
    Post graduate diploma in human resource management.
    A minimum of 2 – 3 years’ relevant experience in human resources in a Manufacturing environment.
    Solid foundation knowledge and experience of all aspects of HR/Admin in an international organization.
    Member of the Institute of Human Resources Management – Kenya (IHRM)
    Excellent IT skills, knowledge of Human Resources Information Systems (HRIS), Microsoft Office Suite, especially Excel, and demonstrated skills in database management and record keeping.
    Understanding and practical knowledge of employment laws and employer best practices.

    Competencies

    Planning and Organizing. Establishing courses of action for self and/or others to ensure that work is completed efficiently in light of the strategies and destination of the department and/or organization.
    Driving to Results: Ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
    Bias for Action: Ability to think quickly on your feet and come up with solutions to critical situations. Self- starters and action oriented with a “Just Do It” attitude
    Building Work Relationships: Ability to work effectively with others, outside the line of formal authority. Ability to accomplish organization goals and to identify and resolve problems
    Interpersonal Skills: Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork. Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve the goals of the work unit.
    Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
    Kenya Legal Framework- Conversant with all Kenya Labour Laws and statutory requirements.
    Training and Development – Identifying and analyzing organization staff training / development needs. Planning activities and programs that increase skill levels in desired areas
    Employee Relations – Handling staff issues and grievances through effective utilization of principles, policies, and procedures.

  • Executive Assistant, Portfolio Team

    Executive Assistant, Portfolio Team

    Job description
    Do you relish administration, working efficiently under pressure, and providing order and support to a busy team? Do you have strong core administrative, management, communications and relationship skills from significant experience working in a fast-paced executive PA role? Would you like to use your skills to contribute to change that could benefit millions of people in East Africa?
    Gatsby Africa is looking for an exceptional individual to join the team which is responsible for oversight of our portfolio of development programmes, as well as for providing effective support to these programmes to enhance their delivery.
    The Executive Assistant will support this team to improve its effectiveness and ultimately to enhance programme delivery. Specifically, the role is focused on ensuring better coordination of the team which is spread over East Africa and London, supporting improved work planning and delivery of corporate requirements for reporting, contracting, measurement and engagement. We need someone who will be able to both undertake the nitty gritty of calendar management, meeting organisation and minute taking, while also holding senior team members to account for their agreed actions, staff management and delivery.
    The Executive Assistant will develop new systems for work planning, improve internal communications and help coordinate meetings, workshops and training sessions that bring staff from across East Africa together.
    The ideal candidate will have a minimum of eight years’ experience in a fast-paced business, consulting or international development focused environment. For a high calibre person, this should be a rewarding position with the opportunity to make a real impact within a friendly, high performance, environment.

  • Grants Accountant Manager, Strategy And Evaluation Monitoring And Evaluation Officer

    Grants Accountant Manager, Strategy And Evaluation Monitoring And Evaluation Officer

    Job Description

    AAS/GA/18/002
    Department
    Finance
    Reporting to
    Head of Finance and Grants
    Duration
    3 Years Renewable
    Closing date
    8th June 2018
    Position Overview
    The Grants Accountant is responsible for preparing programmes financial statements, maintaining cash controls, providing financial reporting and analysis to the AAS. The incumbent performs post-award grant administration and related accounting duties working closely with the Academy finance team in carrying out financial management, budgeting, compliance of grantees, reporting to funders and conducting variance analysis.
    Principal Duties and Responsibilities;
    Financial Planning, Budgeting and Grant Analysis

    Initiate the process of planning and developing budgets for new grant proposals and ensuring grantees’ budgets are aligned to AAS policies as well as donor requirements
    Work with the programme managers and the Head of Finance in reviewing and approving budgets submitted by grantees and ensure financial analysis and forecasting is done to aid in decision making
    Offer the technical backstop to grantees and ensure they are equipped on how to develop budgets and budget narratives for grant application

    Grantee Assessment and Capacity Building

    Assess the financial capacity of new grantees in-order to mitigate against financial risks and losses to the Academy by reviewing their internal controls, identifying areas of weakness and advising accordingly during site visits
    Support programme managers in the granting making process, ensuring grant agreements are well executed

    Grant Monitoring and Financial Reporting

    Promote accountability of grants processes, funds and compliance to funders’ requirements. Ensure adherence to reporting timelines by developing and maintaining a grant tracking database to monitor the flow of grants from the time full grant documentation is received to the time the first payment is made
    Verify reported expenses to ensure they are allowable, allocable, and reasonable by maintaining a comprehensive timetable for grant financial reporting from grantees to the funders and follow-up to ensure adherence of reporting timelines
    Provide financial backstopping to grantees when implementing grants to achieve set objectives. Review of grantees reported expenses through cross examination of expenses and providing feedbacks
    Analyse financial transactions to ensure that they are correctly charged, and financial positions provided to funders are a true and fair representation of financial position. Support the Head of Finance in reviewing and consolidating grantees financial reports for grants within specified funder formats, ensuring accuracy and compliance with funders’ requirements
    Advise the programme managers and the management on current financial status by ensuring accuracy and correct coding of financial transactions and reconciliations of grants financial reports in the financial system
    Facilitate smooth, prompt (timely), and quality implementation of grants by preparing adhoc operating reports, analysis and financial statements from general and subsidiary ledgers for Management consumption

    Facilitation of Grant Audits

    Mitigate financial risks by ensuring internal controls are put in place by providing support to the development and implementation systems and streamlining processes within the finance functions
    Support the audit process by addressing issues raised in audit exercises and following up on audit recommendations to ensure they are implemented
    Implement best practices on grant closure procedures and monitor how effectively high-risk grants and contracts follow comprehensive grant closure steps to ensure proper standards are upheld in management of grants

    Fund Disbursement and Financial Accounting

    Process and disburse funds to grantees by ensuring funds are available in order to facilitate smooth implementation of projects. Monitor bank balances to ensure timely inter-bank transfers and healthy cash flows are maintained
    Prepare monthly bank reconciliations and maintain accurate and updated records of bank correspondences, bank Instructions and confirmations
    Promote accountability through accurate posting of financial data and correctly coding of expenses in the financial system. Ensure financial processes are adhered to for true and fair reporting; including examination of physical documents, conducting accuracy tests
    Monitor and initiate the negotiating with banks for fixed deposits placements, and other Investments and monitoring on expiring FDRs
    Participate in committees as assigned in the execution of its duties and mandates and advise the procurement committee on financial matters

    Academic Qualifications

    Bachelor’s degree in Finance/Accounting or related field

    Professional Qualifications

    Complete professional qualification in CPA-K/ACCA;
    Member of the Institute of Certified Public Accountants of Kenya.

    Knowledge and Experience

    At least 5 years’ relevant experience in finance management with at least 2 years in grants accounting working with multi-national funders
    Working knowledge of grants accounting and financial management systems
    Advanced excel and analytical skills (Dashboard reporting, Power BI)
    Experience in sub-grantee management and capacity building

    Skills and Attributes

    Ability to outline and communicate effective objectives and action plans
    Good analytical ability and numerical skills
    Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers
    Innovative and able to take initiative
    Have a high sense of accuracy and attention for detail
    Have good problem analysis and reporting skills
    High moral standing with impeccable integrity

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  • Senior Legal Counsel – Access to Justice Monitoring & Evaluation Officer Deputy Executive Director

    Senior Legal Counsel – Access to Justice Monitoring & Evaluation Officer Deputy Executive Director

    Ref: FIDA/SPO/05/2018:
    To Be Based In Mombasa
    Reports to: The Deputy Executive Director and Head of Programmes
    Job Responsibilities

    Provide legal advice to FIDA Kenya clients.
    Provide legal representation to FIDA Kenya Clients.
    Prepare pleadings and legal briefs.
    Prepare case strategies in consultation with the team leader.
    Make interventions and petitions on behalf of the public in gender related issues including Public Interest Litigation (PIL).
    Link with strategic partners including NGOs, Government departments and relevant bodies.
    Support clients to access justice through Alternative Dispute Resolution (ADR) and other informal justice systems.
    Training clients on self-representation.
    Preparation of programme /activity plans and reports.

    Qualifications for the Senior Legal Counsel Job

    Bachelor of Laws degree from a recognized University.
    Advocate of the High Court of Kenya with FIVE (5) years post admission experience.
    Must possess a valid practicing certificate.
    Should have knowledge of program planning, designing, monitoring & evaluation.
    Must possess strong writing skills, proficiency in computers, organizational skills and ability to manage multiple tasks.
    Demonstrated knowledge and experience in Litigation, Gender & Women’s rights Issues.
    Strong interpersonal communication skills.

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  • Store Management Trainee

    Store Management Trainee

    Job description

    We are keeping an ambitious expansion plan in Kenya and give you an opportunity for a fast career.
    You will join us as Management Trainee and we will be looking to develop you quickly into a 2. Store Manager
    We give priority to the internal promotion; if you are potential we can develop your skills to achieve a managerial position.

    Job Description

    Ensures that LC Waikiki standards are implemented and followed constantly in the store
    Preparing the schedules of Store team efficiently
    Maximizing store productivity and efficiency
    Establishing excellent customer service and satisfaction
    Establishing and maintaining high standards of store layout and visual merchandising in line with the corporate standards
    Achievement of the given sales targets, productivity/m2 and bottom line profit objectives
    Achievement of the agreed/given Internal Audit Performance
    Controlling the shrinkage rates and all expenses and improving the conversion rates

    Required Qualifications
    Education & Language Skills

    Minimum University Degree
    Fluent English (written & verbal)

    Professional Expertise

    Preferably 1-2 years of experience in fashion retail
    Good command of sales and negotiation skills
    Customer oriented
    Self-developer
    Result oriented and have a positive attitude
    Ability to solve problems, organize and plan
    Ability to work in a multinational/multicultural environment