The position is in charge of branch operations and ensuring that they meet or exceed set performance targets in respect to underwritten premium, client recruitment, client retention, service quality, debt management and expense control.
Duties for the Assistant Branch Manager Job
Promote business growth and achieve set growth targets by aggressively marketing the branch to potential customers and increasing the services provided to existing ones. This will include monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive
Ensure that both internal and external reporting requirements are complied with fully and that reports are accurate and timely
Ensure that branch operations run smoothly and profitably so that quality service is provided to customers at all times
Set performance standards for the branch that are in line with the Company’s business targets and ensure that staff understand those targets and have the capacity to achieve them. This will include ensuring that staff are well trained in their jobs and regular monitoring of performance
Promote a positive image for the company by ensuring quality service and professionally handling customer complaints.
Improve business for the company by maintaining good customer relations
Take charge of security matters at branch level and ensure compliance with set policies and procedures
Ensure compliance on cash and carry regulation/guidelines and make sure the company credit policy is not flouted and be held accountable for the compliance of this guideline
Prepare of monthly management report giving details of branch performance, business acquired and lost and feedback on market practices from customers for action or improvement
Visit, develop and maintain good rapport with customers and handle their queries, and reporting on any significant/persistent concerns to management
Analyse documents for the different classes of insurance to determine the degree of risk considering the underwriting factors for each particular class, determine and decline excessive risks
Ensure all risk assessments and decisions are made on acceptability and costing
Ensure business accepted is documented with agreed terms
Direct involvement in business follow ups for existing clients and making decisions on renewal terms to apply based on past performance
Maintain communication to agents, brokers, and other stakeholders to obtain further market information, quote rates, or explain the company’s underwriting policies
Ensure renewal notice letters are sent to clients and following up if the renewals were received by the client
Handle all human resource administrative issues of the branch staff regarding supervision and departmental requirement on staffing, appraisals, training, discipline and absence
Provide technical guidance to staff
Coordinating marketing drives and marketing activities for the branch and regularly submitting the periodic reports.
Participating in building and enhancing good public image through various public relations initiatives.
Validating all claims and ensuring that they are promptly communicated to the Claims Department and supporting documents submitted.
Leading and motivating the branch team to ensure achievement of branch objectives in alignment with company strategy
Assistant Branch Manager Job Requirements
A Bachelor’s Degree In Business Administration Or Equivalent
Acii / Aiik Qualification
6 Years’ Relevant Work Experience
Excellent Verbal And Written Communication
Competencies
Knowledge in Claims, Underwriting and pricing
Risk perception and assessment
Ability to lead and develop others
Ability to build relationships, innovative, analytical thinking and customer orientation.
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Company Founded: Founded in 1982
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Assistant Branch Manager Assistant Legal Officer Assistant Underwriting Executive HR Executive
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Advocacy Consultant – development of regional/international advocacy strategy
The Ubuntu Care project today is the result of a process of research and reflection, dating back to
Handicap International’s field teams observed that one of the causes of HIV/AIDS and mental health problems was in fact sexual violence. Based on these observations, and due to lack of evidence and research on this issue in developing countries, Handicap International and Save the Children UK decided to carry out a joint study focused on the vulnerability to sexual violence of children with disabilities in four countries (Burundi, Madagascar, Mozambique and Tanzania). After 1.5 years of field-based research the findings revealed that, despite of widely different contexts, the factors that render children with disabilities particularly vulnerable to this type of violence are similar: social exclusion, discrimination against disability, barriers to access appropriate support services. As a result, child survivors with disabilities are more likely to bear the full brunt of the consequences of sexual violence (STDs, unwanted pregnancy, social marginalisation, psychological trauma, as well as new impairments), while the large majority of perpetrators go unpunished. Handicap International (HI) implemented phase one (2013-2015) of the Ubuntu Care project in Rwanda, Burundi and Kenya, encompassing activities and research designed to more effectively identify and address factors related to sexual violence against children, including children with disabilities. Phase two (2016-2018) continues to address a range of vulnerability factors. The project therefore has four main directives: 1.Empowering children as actors in their own protection through education, skills development, social recreation, and participation in decision-making.
Empowering communities and families to better protect children through capacity building, support, and changing negative attitudes within communities/families that underpin violence.
Strengthening access to and quality of services: education, medical, legal and psychosocial.PROJECT Ubuntu Care Regional Project: confronting sexual violence against girls and boys, including children with disabilitiesCOUNTRIES Rwanda, Burundi, KenyaTIMELINE May/June 2017POSITION Advocacy Consultant – development of regional/international advocacy strategy I. CONTEXT
Advocating for more effective protection systems for child survivors at the national, regional and international level, backed by evidence based data generated by the monitoring system on violence against children with and without disabilities. Handicap International and its operational partners are strongly committed to promoting the voices of children, advocating for the prevention and mitigation of sexual violence, especially against those with disabilities. Some initiatives have already been implemented, such as the short film screening of Through Our Eyes: https://www.youtube.com/watch?v=OixWoiTwooI. during phase 1 of the project. The organisation would therefore like to recruit an external consultant to build on this past advocacy work, to continue fighting for children’s right to protection.
The main objectives of the assignment are therefore to: • Develop and present an advocacy strategy to guide HI’s future work in the areas of child protection, sexual/gender-based violence and disability, within the framework of the current Ubuntu Care project • Design and propose indicators to measure, evaluate and document the future progress and successes during implementation phase of the advocacy strategy In addition, the advocacy strategy should take into consideration the following parameters: • Identifying key entry points, advocacy opportunities and target audiences, particularly at the regional and international levels, to influence policies and practices of decision- makers and donors (taking into consideration local/national-level strategic alliances, activities and processes already underway) • Heavily informed by the experiences, perspectives and contributions of children within the targeted countries/region • Identifying key advocacy opportunities to highlight/raise awareness on the intersections between factors of age, gender and disability in relation to sexual violence • Outlining possible opportunities for participatory child- or youth-led advocacy initiatives, including those with disabilities, particularly at the regional and international levels • Exploring innovative means, methodologies and dissemination channels to influence policy and practice • Comprehensive regional/international advocacy strategy (in written report format, both Word and PDF versions) which is concise and action-oriented, including the identification of strategic alliances and partners, as well as practical tools and guidelines • Three year action plan, including project activities and actions foreseen at the local/national levels which can eventually feed into a wider regional/international level • Presentation of advocacy strategy (in PowerPoint format), briefly outlining key elements and recommendations,for validation by the Ubuntu Care Steering Committee • Debriefing (via Skype) with key HI support staff All written work product should be provided in English. It is expected that the assignment will take 10-12 working days, and is intended to be home-based due to limited financial resources. In the event that the consultant is already based within the region in one of the target countries, there may be some scope for field-level activities (but this will be discussed on a case-by-case basis in collaboration with HI staff) to allow for consultation with children and other project stakeholders.II. OBJECTIVES OF THE ASSIGNMENT III. KEY DELIVERABLES IV. SCHEDULE The final deadline for all deliverables will be 26 June 2017. • Minimum four years professional experience in advocacy work, including strategy development and child participation • Proven track record of accomplishments in the advocacy sector (preferably at regional or international level) • Strong understanding of the East African context; potential key entry points and possible targets; principal actors (relevant donors, institutions, other INGOs); as well as, the linkages between child protection, sexual/gender-based violence and disability • Ability to present complex information in a concise, action-oriented and practical advocacy strategy, grounded in the prevailing realities of the context as well as new and upcoming trends • Excellent command of both English and French • Master’s degree in International Relations, Human Rights or other social sciences (or equivalent by experience) • Ability to work independently with minimal supervision while meeting deadlines • Willingness to adhere to Handicap International’s child safeguarding measures -
Regional Express Operations Executive
Job Purpose
The Express Operations department is responsible for all physical, administrative and communicative functions in the day-to-day collection, delivery, processing, safe handling, movement, routing, storage and follow up of all parcels collected by Aramex. These functions are to be carried out in accordance with the service standards as laid out in proposals to clients and in accordance with the company’s standard conditions of carriage.
Key Responsibilities
Build an Express culture and Express awareness throughout the Sub-Saharan region
Implement the company Express Operations strategy regionally
Achieve annual regional operational objectives
Drive customer satisfaction through effective implementation of standards and procedures applicable to customer requirements and measured to a retention % target
Evaluate, monitor and improve the quality the performance measures, network, transit times, route management, customer experience, etc.
Monitoring of the Express collection and delivery performance, isolating of problem areas and solution implementation, to achieve of 100% on time collections and deliveries
Deploy and monitor the Express operational processes, policies and procedures in order to ensure consistency, efficiency and quality of the operation
Ensure all stations have operational KPI’s in place
Involves activity across borders, coupled with close liaison with the various operators, contractors and joint ventures
Establish relationships and interaction with internal ZA stakeholders and also with the Aramex Network
SARS, customs compliance & costing responsibilities nationally
Consistently monitoring service levels and following up on each case of service failure originating from Express operations and/or a carrier and/or a 3rd party agents utilized by Aramex. Furthermore, the root cause of the service failure must be identified and addressed to prohibit and prevent any recurrence of the aforementioned service failures
Support and travel to all stations within the Sub-Sahara network
Lead, motivate and empower staff through effective and open communication and coaching
Related Procedures
Adhere to all related policies, procedures documented and published under infohub on the intranet.
Minimum Requirements
Bachelor’s Degree or equivalent training and/or experience
At least 5 years’ experience in a senior management position
Experience in the Express Logistics industry is a necessity
Proven successful track record at successfully managing a team and the Express Product
Strong Business Acumen
Must be willing to travel locally and internationally
Valid Code 08 driver’s licence and own reliable transport
Advanced Microsoft Package – Word, Excel, Power Point
Skills
Leading and motivating
Problem solving
Decision Making
Planning/ Organizing + Time Management
Ability to deal with difficult or angry customers
Self-driven
Strategic Thinking
Customer Focus
Competencies
Communication (Verbal & Written)
Adaptability
Problem analysis
Building effective teams
Decision Making
Drive for Results -
Accounts Executive
Supports financial decision-making information by collecting, analyzing, investigating, and reporting financial data.
Accounts Executive Job Responsibilities
Monthly update of the general ledger.
Perform the reconciliations relevant to the sub-function.
Uphold controls over payables and ensure payments are done on time.
Management and weekly evaluation of management expenses.
Ensure tax compliance and all taxes are paid on time.
Maintain and review a risk register
Management and financial reporting.
Any other duties that may be assigned from time to time.
Requirements for the Accounts Executive Job
A bachelor’s Degree in commerce or Business Administration
Part qualification in CPA(part 2)
2 years’ relevant working experience
Financial Acumen
Budgeting formulation and monitoring
Financial Analysis and Reporting
Capacity building
Financial Planning Management and Internal Controls KOIL financial performance
Supply chain and Risk management -
Director of Mobile for Development
Role Overview
Reporting in to the Head of Sub-Saharan Africa, the Mobile for Development Director – Africa plays an important role in the regional senior management team and leads a department of Mobile for Development professionals based in the region.
The M4D Director will be tasked with identifying opportunities for social, economic and environmental impact to stimulate the development of scalable, life-enhancing mobile services in the Sub-Saharan Africa region.
The Director and his/her team will implement the GSMA’s Mobile for Development programmes and strategy regionally across eight global initiatives to deliver innovations in financial services, health, agriculture, digital identity, energy, water, sanitation, disaster resilience and gender equality.
Role Specification
Together with the Head of Sub-Saharan Africa, build GSMA and M4D’s work across the region and identify opportunities for new engagement and for broadening M4D engagement
Build strong relationships with key partner organisations operating in region and work closely with mobile operators to ensure strong support for M4D activities
Work closely with M4D Programme Leads in our London HQ to ensure programme strategy is fit for purpose in region
Responsible for leading regional Mobile for Development (M4D) activities, accountable for programme delivery in region against HQ KPIs and member expectations
Foster the necessary consultation, communications and good relations within the wider organisation, including staff of member organisations
Person Specification
You will likely come from a background in international development, having gained significant experience in one or more of the following fields:
– NGO, foundation, trade/aid organisation
– Development projects within a mobile network operator, OTT organisation or other ICT player
– Governmental body focussed on development
You will therefore be able to demonstrate a very strong understanding of both development and the ICT/telecoms industry in Sub-Saharan Africa, as well as the purpose and work of the GSMA
You will be used to the structure of a matrixed, international organisation and will have a track record of performing collaboratively across departments and geographies.
You are able to work co-operatively and flexibly with stakeholders and facilitate collaborative approach
You will be a proven strategic thinker who is able to generate new ideas, insights and approaches. You will be able to reconcile strategic imperatives with operational deliverables.
You will have outstanding leadership & managerial skills and demonstrate maturity, humility and cultural awareness
You have excellent written and oral communication skills, experience writing and delivering impactful presentations to senior stakeholders and are able to communicate at all levels
You benefit from solid financial management experience with a proven track record of managing and large budgets
You must have the right to work in Kenya to be considered for this position. -
Safety, Health and Environment (SHE) Manager
KEY RESPONSIBILITIES
Provide SHE leadership by example, commitment and provision of clear and consistent communication on SHE related matters to employees and managers in the region.
Ensure compliance with all national/industry specific legislation on SHE including preparation and submission of regional reports to the stipulated external bodies.
Ensure the implementation of Environmental, Health and Safety policies and procedure of the company in the region to attain operational safety in the workplace and sustainable natural resources use.
Advise Managers and Employees representatives on all SHE matters.
Provide periodic reports on the state of workplace SHE in line with company policies.
Undertake continuous hazard identification activities and review safety and health risk assessment for all processes and articulate commensurate risk controls that should be implemented and maintained in accordance with acceptable hierarchy of controls.
Pro actively monitor analyze advise and report on all processes, activities and procedures related to maintenance and service of work equipment and machinery including fire and plant equipment, construction and contractors on site, handling and use of hazardous substances including COSHH assessments ,fire emergency and operations involving noise, electricity, vibrations and work at height.
Establish and implement practicable techniques for the prevention of accidents and occupational ill health in the workplace in line with company policy.
Establish and implement suitable methods for the health surveillance of employees (legal and best practice) and co-ordinate first aid activities and occupational medical examination in the region.
Undertake and review environmental risk assessments for all activities on each site and articulate commensurate mitigation measures; whilst advising and undertaking where appropriate, EIAs and EAs in the region.
Continuously review and update the SHE SOPs as necessary.
Co-ordinate the audit team and facilitate internal audits in the region based on various codes of practice – KFC , TNC, BOPP, BRC, FLO, ETI, DOHSS, NEMA and others as applicable , while addressing SHE issues in the COPs.
Co-ordinate operations of and attend the SHE committee meetings, inspections celebrations and awareness creation days in the region.
Investigate root and secondary causes of accidents/ill health /incidents in the workplace associated with company operations and advise management on finding s and recommendations.
Attend regional operations/production meetings.
Consult with management, employee representatives and employees on matters affecting safety and health in the workplace.
Advise and carry out feasible environmental rehabilitation and restoration activities as required whilst ensuring good stakeholder relations with surrounding institutions, keeping them informed of the regional SHE sustainability agenda and involving them through periodic consultation and public participation (CPP) as necessary.
Participate in design of processes, tasks equipment, products and services that form an input into the regional business processes.
Undertake regional SHE training programs in liaison with the regional training manager.
Establish and manage a regional SHE resource centre for data, training aids and other relevant materials.
THE CANDIDATE PROFILE
BSC in Environmental Health Science or other related field.
Training in Environmental Impact Assessment( EIA) will be an added advantage.
Three years experience in a similar position.
Good communication and interpersonal skills.
Results Oriented.
Excellent time management skills.
Able to work with minimum supervision.
Must have a valid Police Clearance Certificate
Be a team player.
Self disciplined. -
M4D Utilities Market Engagement Manager – Africa
Criteria
Background
Strong background and experience in least one of the following technical areas: mobile networks, mobile money, M2M communications, renewable energy, water or sanitation.
Strong commercial background with experience in at least one of: impact investing, rural distribution, marketing, business models or development for social enterprises.
Project management, product development and management, and/or management consulting experience is attractive.
Previous work within the mobile industry is attractive.
Qualifications
Previous work experience in emerging markets that demonstrates the desired background.
Minimum of three to four years of relevant work experience.
An MBA, International Development, Engineering or Business post-graduate degree is preferred.
Skills
Comfortable managing relationships with various internal and external stakeholders, including C-level executives and dedicated entrepreneurs
Strong analytical skills: Able to manipulate large quantities of data, and be able to present the results of analysis in a succinct manner to key stakeholders
Excellent communicator: able to express complex technical or commercial issues in plain language, without losing the important points
Excellent team-work abilities to effectively work with the whole M4D utilities team and the wider GSMA in order to achieve collective programme and industry goals
Fluent and compelling written and oral communications skills in English
French competency is a plus
Personal
Should be able to work from the GSMA Nairobi office and have the right to work in Kenya.
We need someone who is passionate about bringing together the mobile industry and energy/water/sanitation service providers to achieve social and commercial benefits.
Excellent cultural awareness and a desire to work with teams around the world while showing respect for all colleagues and stakeholders. Enjoys international travel (approximately 30% of the time) and learning about new markets
Able to quickly grasp new concepts and ideas (given the level of innovation in our sector and the wider industry)
Naturally curious, able to think beyond business-as-usual scenarios, and dream big.
Process-oriented individual, that takes ownership and responsibly without unnecessary management from above -
Head of Programmes
The Position: The Head of Programmes is responsible for the elaboration and implementation of the operationalstrategy of the program in close collaboration with the technical unit and the support services.
He/she directly manages the project managers and site coordinators.
The position is cross cutting; guiding the program on operational strategy, quality of actions, capacity building of the teams and monitoring and evaluation.
S/he will be responsible for;
1. Participate to the development of the program
Participating to the development of the operational strategy of the program and its mid-term reviews
Developing and writing new projects in respect of the operational strategy in collaboration with the technical unit and under the supervision of the program director
Working in close collaboration with the Regional Program Director, the support services and the technical unit
2. Guide the monitoring and evaluation process of the program. Ensure donor compliance
Supervising and guiding the implementation of the monitoring and evaluation strategy developed by headquarter
Ensuring high quality reporting to donors and partner
Coordinating quarterly monitoring and evaluation meeting of all projects, in collaboration with the technical coordinators and support services
3. Fundraising for the program
In coordination with the RPD, be in charge of the fundraising activities for the programme and maintain positive and regular relation with donors.
Conducting regular donor visits, and when necessary, represent HI in donor meetings and conduct presentations on HI’s projects, as and when required.
Coordinating and undertaking assessments of needs as required to inform future programming.
4. Capacity building of the staff
5. Guarantee the quality of the actions implemented
Developing a culture of quality (planning, proposal, implementation, reporting, capitalization…)
Developing in coordination with the RPD a culture of networking; participating to national and international – related meetings / clusters / etc…
Implementing regular supervision missions
6. Representation of HI in the absence of the Regional Program Director
Qualification(s) :
Essential
At least a Bachelor degree
Master degree desirable
Preferable
In Social Work, Sociology, public health or paramedical studies, disability studies or development studies
Experience
Essential
At least 6 years experience in project or program coordination in a development context
Experience in monitoring and evaluation
Large experience in proposal writing & reporting
Emergency project management
Preferable
Experience in security monitoring/management
Experience in external relations management
Competencies:
Essential
Excellent communication and writing capacities in English
Pedagogical skills
Analysis capacities
Team management
Ability to work in an team
Preferable
Budgeting skills
Personal Qualities :
Essential
Autonomy and creativityOpen to cultural differences
Patience, diplomacy
Excellent interpersonal capacities
Listening capacities
Calm
Adaptability -
Director of Public Policy, Sub-Saharan Africa
Key responsibilities:
Reporting to the GSMA Head of Sub Saharan Africa, the Head of Policy will have the following responsibilities:
Champion the GSMA’s policy and regulatory activities in Sub-Saharan Africa, representing the interests of the mobile industry with African Governments, regulators and sub-regional organisations
Proactively engage with industry players and senior policymakers to promote industry positions and secure an enabling policy environment conducive of growth and investment
Think strategically and tactically about the range of public policy and regulatory issues, and help design and deliver new initiatives regional level in conjunction with HQ
Position the GSMA as a thought leader in Africa on policy and regulatory issues impacting the mobile industry
Deliver against HQ set Public Policy programme KPIs (Spectrum, Regulatory Modernisation)
Manage the GSMA Africa policy team
Work in close cooperation with GSMA members in the region, including regional Chief Regulatory Officers
Represent GSMA Africa at relevant conferences, workshops, national/regional events
Maintain clear communication and actively liaise with the GSMA London advocacy team
Criteria for selection
Competencies, skills & experience:
Significant experience in public policy, campaigns development and a proven track record of ability to influence policymakers
Established network and ability to engage African Governments and telecoms regulatory authorities, thought leaders, at the highest levels
Expertise of policy and regulatory issues affecting the mobile sector (including, spectrum, competition, privacy and security, taxation, etc)
Excellent communicator, able to present complex technical, regulatory issues in plain language, without losing the important points
Fluent in English and French, both oral and written
Ability to adapt to different cultures and to work with cross-functional and multi-disciplinary teams
Smart, collaborative, outcome focused
Passionate, creative and well-organised; able to work on simultaneous tasks
Frequent travels in Sub Saharan Africa required, in particular in West Francophone Africa -
Receptionist
The Receptionist is based in Nairobi under the supervision of the Nairobi Logistician. He/she is expected / responsible for facilitation of general internal/external communication and facilitation of visitors’ access to the TUSK Programme.
He/she shall also ensure proper management of cash, the office’s administrative archives, and the filing of project documentations remitted by internal and external bodies.
Duties for the Receptionist Job
Facilitating internal/external communication and the facilitation of movements in and out Nairobi Office
Planning and preparing HI facilitated meetings
Maintaining and updating of the notice boards
Contributing to the administrative management of Logistics Department
Perform any other duty that may be allocated from time to time
Receptionist Job Qualifications
Diploma in Business Management /Front office management/Customer Service or an equivalent qualification
A least two years experience in front office management
Integrity
Responsible
Goal Oriented
Organized
Capacity to work under high pressure
Written and oral communication skills
Organizational skills