Company Founded: Founded in 1974
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Client Service Officer
The Client Service Officer (French speaking) is primarily responsible for providing after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality…
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Agile Product Owner
Key Responsibilities: Collaborates with stakeholders to ensure customer needs are understood and align the Data Engineering backlog to achieve those customer needs Collaborates with Product Manager and Portfolio Managers to ensure backlogs align to business and product roadmaps Has final decision-making authority on acceptance criteria for product functions Maintains and refines the inflow of work…
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Contact Centre Officer
JOB PURPOSE Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a…
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Business Development and Customer Experience Manager
Maisha Bora Sacco Limited is looking for a self-driven and results-oriented person to fill the position of Business Development & Customer Experience Manager. Job Purpose: Reporting directly to the C.E.O, the Business Development and Customer Experience Manager will play a pivotal role in driving strategic growth and elevating customer satisfaction across both branches. He / She will lead a…
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Customer Service Representative – French Speaking
About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Main Duties / Responsibilities Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy…
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Workshop Manager
Roles and Responsibilities Managing workshop operations. Supervising staff. Maintaining records. Ensure timely completion of projects and assignments. Enforce safety protocols and standards within the workshop. Implement preventive measures to avoid recurring problems. Qualification and Experience Minimum of 8 year experience in similar positions. Knowledge of mechanical and electrical engineering. Familiarity with workshop equipment and processes.…