Company Founded: Founded in 1964

Mechanical Engineer

Duties
Under the supervision of the Deputy Facility Manager (Functional), the Mechanical Engineer is responsible for maintaining all of the components of the New Embassy Compound (NEC) Mechanical Systems including the Building Automation System, Chiller Plant, Air Handling Units, Variable Air Volume (VAV) System, the Potable Water treatment plant and distribution system, Sanitary Sewage and storm water management systems, the irrigation system, the swimming pool equipment, and the Oil Water Separator Systems. Responsibilities include supervision of the posts maintenance staff that maintains all mechanical equipment and systems throughout the New Embassy Compound/New Consulate Compound (NEC/NCC) office, residential and ancillary buildings, and the grounds.
Qualifications and Evaluations
Requirements:
EXPERIENCE:
Must have a minimum of five years’ experience working as a project engineer / engineer at a manufacturing plant, major resort, hospital, office complex or a large university/school system managing a preventative maintenance program that incorporates and utilizes a Computerized Maintenance Management System (CMMS) to track scheduled and unscheduled maintenance requests and their related expenses. The incumbents work experience must demonstrate a progression of increased responsibility throughout their career, including developing scopes of work, construction documents (plans and specifications) and cost estimates for new construction projects, building repairs, equipment overhauls, and equipment replacement schedules. In addition, the candidate should have a minimum of one year experience in management and supervisory..
JOB KNOWLEDGE:
Must know mechanical theory including the laws of thermodynamics, how to size mechanical equipment including air-conditioners, fan coil units, boilers, air handling units, pumps, water and hydronic piping systems, heat exchangers, and other associated mechanical equipment. Must know basic electrical theory, especially ohms law, in order to troubleshoot problems with mechanical system controls. Must know how to diagnose the root cause of a mechanical problem and what materials and equipment will be needed to facilitate the repairs. Must know how to work safely on mechanical equipment and components including the use of lock out / tag out safety measure. Must have knowledge of local mechanical companies, contractors and supply stores that can provide material and/or service support for mechanical systems within his/her area of responsibility. Must have detailed technical knowledge of the all mechanical systems within his/her area of responsibility.
Education Requirements:
The completion of a 4-year Bachelor of Science degree, or equivalent, in Mechanical Engineering, or simliar engineering degree that is close in degree course requirements, from an accredited university program is required. To be acceptable, the curriculum must: (1) be in a school of engineering with at least one curriculum accredited or equivalent by the Accreditation Board for Engineering and Technology (ABET), or an equivalent host-country engineering board, as a professional engineering curriculum.
Evaluations:
LANGUAGE:
Level IV English (Fluent, Writing/Reading/Speaking) is required. (This may be tested) and Level IV Swahili (Fluent, Writing/ Reading/ Speaking) is required.
SKILLS AND ABILITIES:
The incumbent must be able to read and interpret mechanical drawings, riser diagrams, wiring schematics, various equipment schedules, and other construction documents. The incumbent must have good computer skills, able to use and navigate through the Microsoft Office Software suite package using MS Word, Office, Excel, Database entry, AutoCAD, and MS project. The incumbent will be proficient with mechanical engineering drafting, engineering management software, preparation and maintenance of daily construction inspection logs, capable of reviewing coordination design drawings for code compliance, and have the ability to create mechanical engineering cost estimates and provide briefings to the Senior/Deputy Facility Manager, the Management Counselor, and other stakeholders on mechanical engineering issues. The incumbent must be skilled at drafting detailed and concise written reports in English for the Senior/Deputy Facility Manager. The incumbent must be able to work independently, with little or no supervision from the Senior/Deputy Facility Manager, and develop short- and long-range work plans for self and others, prioritizing assignments based upon criticality and order of receipt. The incumbent must be skilled at drafting detailed and concise written reports in English for the Senior/Deputy Facility Manager. A driver’s license with a clean driving record is required, must have had a valid driver’s license for a minimum of five (5) years. Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks simultaneously. Must be highly organized.
EQUAL EMPLOYMENT OPPORTUNITY (EEO):
The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

Apply via :

erajobs.state.gov

October 28, 2024
Planning and Coordination Specialist (RE-ADVERTISMENT) – Nairobi

Background

Applicants who have applied to the prior vacancy announcement do not need to re-apply, as we will be reviewing all applications collectively.

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

In Kenya, the UN Women Country Programme contributes to the development objectives of Kenya’s blueprint, the Vision 2030, the SDGs particularly, SDG 5 and is aligned to the United Nations Development Assistance Frameworks (UNDAF) 2018-2022 as well as UN Women Global Strategic Plan. The Kenya Country Programme – “Gender Equality and Women’s Empowerment Gains Consolidated’ – aims to achieve the following results: (i) Increased women’s leadership and participation in governance; (ii) Strengthened women’s economic empowerment; (iii) Increased protection of women against gender-based violence & access to justice for women; and (iv) Strengthened women’s leadership in peacebuilding and humanitarian response.

KCO coordination work seeks to enhance the sustainability and scalability of GEWE normative work, policy, and programmes. through ensuring government and UN System-wide accountability to gender equality and the empowerment of women through capacity development, policy, support, strategic planning, inter-agency coordination, resource mobilization, strategic partnership building as well as advocacy and communication. Kenya Country also supports the State Department of Gender in reporting on CSW normative work and follow up efforts on CSW Conclusions to strengthen domestic accountability with efforts to ensure the coherent promotion of gender equality in Kenya.

In 2020, through our Coordination work, KCO pushed for visible positioning of gender issues through UN Women’s leadership and technical inputs to inter-agency processes related to e.g. COVID-19 planning – gender mainstreamed in the Socio-Economic Response Framework and gender analysis of COVID informed gender-responsive interventions by partners. Other areas of work include inter-agency PSEA coordination, reporting and accountability, gender analysis and update of the Common Country Assessment, implementation and reporting on the Gender Scorecard action plan among others.

Reporting to the Country Representative, the Planning and Coordination Specialist will provide support to the Country Representative in strategic programme planning, inter-agency coordination, resource mobilization and strategic partnership building, as well as advocacy and communication.

Duties And Responsibilities

Provide support to the Country Representative in strategic planning for the Kenya Country Office

Provide advice on the formulation of concept notes for UN Women’s intervention areas; as well as the office’s strategic note;
Develop country programming processes and products, including the annual work plan, strategic note, and program/ project documents, the preparation of United Nations Development Assistance Framework (UNDAF) and other UN system joint programming documents;
Follow up on required action/outstanding issues and report on outcome/ result. Alert the Country Representative/ CO on critical issues to be addressed.

Provide technical support to the Country Representative and represents the Kenya Country Office on inter-agency coordination

Participate in and provide support to joint inter-agency UN planning processes and similar exercises;
Prepare briefing materials for Kenya Country Office on issues to be discussed in the UN and other events and meetings;
Provide analysis and advice to Resident Coordinator (RC) and the UN Country Team (UNCT) on the gender dynamics and opportunities to support the inclusive engagement of women in the development assistance provided by the UNCT;
Prepare inputs to Common Country Assessment (CCA)/ UNDAF and other documents;
Provide technical support to UNCT in monitoring and reporting and preparing analytical and regular progress reports on UN Women’s program experiences;
Provide substantive support and representation at conferences and meetings, joint program development, joint advocacy, and research in collaboration with the Country Representative.

Provide technical support and guidance to the development of strategic partnerships and resource mobilization efforts

Manage activities and other promotional events to engage bilateral and multilateral institutions/ donors, private sector, and civil society to expand and/or sustain interest and resources for UN Women programs and joint UN system programs;
Provide support and advice to the Country Representative in forging and implementing strategic partnerships to increase outreach on UN Women’s work in-country;
Provide guidance and advice to development partners and national counterparts on implementation of key UN frameworks and conventions on gender equality;
Provide network and capacity development to partner Civil Society Organizations and other stakeholders.

Provide advocacy and communication support

Manage the Kenya Country Office Annual Communication Strategy, develop content and ensure proper management/ monitoring of the Kenya Country website and social media channels;
Develop, implement, and monitor advocacy campaigns on issues related to Gender Empowerment and Women’s Economic Empowerment, with a specific focus on International Women’s Day, the HeForShe Campaign, and the 16 Days of Activism Against Gender-Based Violence;
Participate in and contribute to policy dialogues around gender equality and the empowerment of women.

Facilitate knowledge building and sharing

Manage the development and dissemination of good practices and lessons learned; ensure incorporation into program planning;
Manage capacity building exercises

Key Performance indicators

Timely and quality contribution to the UNCT and other working groups and other coordination meetings;
Quality inputs and technical support provided to UN agencies;
Quality inputs to planning processes and reports;
Quality briefing notes, and communication and advocacy materials;
UN Women partners, including donors, provide good feedback on their working relationship with UN Women, based on evaluations and assessments;
Increased awareness of UN Women’s work;
Increased resources mobilized and interest in GEWE among partners and donors.

Competencies

Core Values

Respect for Diversity
Integrity
Professionalism

Core Competencies

Awareness and Sensitivity Regarding Gender Issues
Accountability
Creative Problem Solving
Effective Communication
Inclusive Collaboration
Stakeholder Engagement
Leading by Example

Functional Competencies

Strong knowledge of gender equity and women’s empowerment issues
Strong knowledge of the UN system and understanding of inter-agency coordination processes
Strong knowledge of results-based programme planning and management
Strong analytical skills
Ability to promote and monitor the inclusion of gender-specific objectives, indicators, targets, and activities in the UN agencies programs
Ability to provide advice and support.

Education And Certification

Required Skills and Experience

A Master’s degree (or equivalent) in international development, public administration, public policy, or other relevant social science field is required.
A project/program management certification (such as PMP®, PRINCE2®, or MSP®) would be an added advantage.

Experience

At least 8 years of progressively responsible experience working with inter-agency coordination and strategic program planning processes;
Experience in the development, planning, implementation, monitoring, and reporting of programs;
Experience working in gender equality and women’s rights at the international level is an asset;
Experience working in developing countries within the UN system, Agencies, Funds, or Programs is a key requirement;
An understanding of UNDAF, the UN system, and SDGs is a key requirement

Language Requirements

Fluency in English and Swahili is required
Knowledge of the other UN official working language is an asset.

Apply via :

jobs.undp.org

October 28, 2024
HVAC Controls Technician Pay Assistant Network Engineer

Duties
The incumbent reports to the Building Engineer Supervisor. The incumbent is employed as a journeyman level Heating, Ventilation and Air Conditioning (HVAC) Controls Technician to carry out skilled maintenance and repair work throughout the New Embassy Compound (NEC) on critical and non-critical electrical components within the functional/office buildings, on-compound ancillary support and residential buildings, above and below ground infrastructures, recreational facilities, and other owned/leased properties.
Qualifications and Evaluations
Requirements:
Experience:

A minimum of three (3) years’ experience at the journey-level in the installation, repair, and maintenance of commercial HVAC and/or other mechanical system digital building controls with interfacing to the building automation systems.
Work experience must show a progression of increased responsibility, and the ability to repair complex equipment, components, and systems.

Job Knowledge:

The incumbent is required to know electrical theory, ohms law, circuit wiring, the laws of thermodynamics and their application to HVAC system design, installation, repair, and operations and maintenance.
The incumbent must have detailed technical knowledge of HVAC control systems and basic knowledge of how control systems interface with the other operating systems including the building automation system.
His/her knowledge base must be broad, encompassing many different makes and models, able to perform the required maintenance on each system.
Must have a very good technical understanding of major building electrical/mechanical systems and equipment.
Knowledge of International Building Code standards including electrical and mechanical requirements, and fire and life safety codes is required.
Education Requirements:
Completion of Secondary School is required.
Proof of Successful completion of specialized vocational training program from an accredited institute recognized as producing journeyman level HVAC mechanical technicians and mechanical system specialist trained in the maintenance of commercial or industrial buildings/facilities is required.

Evaluations:

Language: English level III (Good working knowledge, Writing/Speaking/Reading) is required. (This maybe tested).
Kiswahili Level III (Good Working Knowledge, Writing/Speaking/Reading) is required.

Skills and Abilities:

The incumbent must be able to read and interpret mechanical layout drawings, electrical drawings, riser diagrams, wiring schematics, various equipment schedules, operations and maintenance manuals, as-built drawings, and other construction documents.
The incumbent shall have skills and abilities in the following areas: testing mechanical components and taking equipment readings with various meters, hand tools, power
tools, and specialty tools to determine the root cause of a problem, and the appropriate repairs.
Must be able to use tools of the trade in order to install, troubleshoot, and repair the components associated with the HVAC mechanical controls and their interface devices with the building automation systems.
Additional skills include working with the building automation systems, emergency power sources including UPS’s and standby generator; distinguishing frequencies and sounds, color codes and odors in the operation of equipment in order to troubleshoot for repairs.
Must have substantial skill in comprehending engineering reports, specifications and related materials in English.
Additional abilities include responding to emergency situations in an efficient and timely manner to effect immediate repairs; work in various adverse conditions such as tight or enclosed spaces, working on ladders at various heights, and working in temperature extremes, indoors or outdoors, to complete work assignments; communicate orally and in writing with co-workers, contractors and vendors to obtain and provide pertinent information.
Must be computer literate, able to use the Microsoft Office Suite software including MS Word, Excel, Outlook, and Power Point; able to draft reports and create spreadsheets, and able to write e-mails and research information on the Internet.
A valid driver’s license is required.
Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks. Must be organized

Equal Employment Opportunity (EEO):
The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Electrical Technician

JOB DESCRIPTION
The incumbent reports directly to the Supervisory Building Engineer in the Facility Management Office. The position holder is employed as an Electrical Technician to accomplish skilled maintenance and repair work at the journeyman electrician level, to International Building Code (IBC) standards, throughout all facilities on the New Embassy Compound/New Consulate Compound (NEC/NCC) to include office buildings, grounds, out buildings, ancillary structures, and residential owned/leased properties.
EXPERIENCE:

A minimum of three (3) years’ experience journey-level experience in the repair and maintenance of electrical equipment and systems, power generation and electrical distribution systems, grounding, and control circuitry. This experience should also include a minimum of two (2) years work experience on similar sized equipment configurations and systems with an increased level of complex work requirements.
Use and implementation of IBC standards, building, electrical, mechanical, and fire and life safety codes in the execution of projects.

JOB KNOWLEDGE:
The incumbent must know how to install circuits and electrical apparatuses, diagnose electrical problems in circuitry, make repairs that meet or exceed the standards of the IBC, and what constitutes proper preventive maintenance. Must know how to use diagnostic equipment and be able to analyze readings to determine what and where the electrical problem is located. Must know how to use safety equipment when working near energized equipment and parts. Must know how to read and interpret construction and as-built drawings, schematics, manufacturers shop drawings, and performance curve charts and graphs. Must have a thorough knowledge of ohms law and how to apply its formulas to circuit analysis. Must have a very good technical understanding of major building electrical systems, switchgear, , lighting and power outlets, equipment, and control wiring. Knowledge of reading technical documents, interpreting maintenance plans and technical literature is required and highly emphasized. General computer literacy is required in multiple applications (MS Office).
Education Requirements:
Completion of secondary school is required and completion of vocational training program from an accredited institute recognized as producing journeyman level technicians with specialization in the electrical field is required. The incumbent will have completed courses of study covering the principles of AC and DC circuitry, power distribution, control wiring, circuit ampacity and safe wiring practices for office and residential buildings, use of diagnostic equipment and electrical meters, and commercial wiring standards including power generation and distribution.
LANGUAGE:
English level II (Limited Knowledge) Written/Speaking/Reading i(this may be tested). Kiswahili level III (Good knowledge) Written/Speaking/Reading is required.
SKILLS AND ABILITIES:
The incumbent shall have superior skills and abilities in the following areas: diagnosing and repairing electrical power generating and distribution systems, lighting and power branch circuit systems and components, and taking equipment readings with various meters. Must be skilled and comfortable using hand tools, power tools, and specialty tools to determine appropriate repairs. Must be able to use tools of the trade in order to install, troubleshoot and repair building electrical systems, and work with the mechanical technicians when repairs or replacement of control circuits, wiring, and associated devices needs to be performed. Must have substantial skill in comprehending engineering reports, specifications, and related materials in English. Must have an analytical mind to take cause and affect problems and diagnose the root cause creating the deficiency in the operating system or equipment. Additional abilities include responding to emergency situations in an efficient and timely manner to effect immediate repairs; work in various adverse conditions such as tight or enclosed spaces, heights, and temperature extremes, indoors or outdoors to complete work assignments; communicate orally and in writing with co-workers, contractors and vendors, the supervising engineer, the FM, and upper management providing pertinent information and technical jargon and translating it into laymen terminology. A driver’s license is required. Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks. Must be organized.

Apply via :

erajobs.state.gov

October 28, 2024
Project Manager

Role Description
The project manager has the overall responsibility of defining and maintaining project management standards in the company. The job holder ensures that the projects delivered meet the customers’ expectations and are in line with the laid out industry standards. The work involves interactions with customers to ensure that projects are delivered in a timely manner and within scope.
Duties & Responsibilities

Establish and maintain project management standards within the company
Create project plans, maintain issue, action and risk register
Maintaining project artefacts in the company’s documents repository
Coordinate project effort estimation for costing purposes
Responsible for ensuring that project timelines are observed and adhered to
Establish effective and appropriate project governance
Manage the project teams and other resources assigned
Involved in project kick-off and sales handover meetings with customer and sales team
Preparation of weekly project status reports and share with both internal and external stakeholders
Involved in the communication plan for various projects
Milestone review with customer and internal teams
Manage project dependencies, risks and open issues
Involved in the recruitment and selection process when hiring new staff
Induction training of new team members
Training of project teams
Responsible for performance management of the team
Involved in the sales tendering process (project related issues)
Maintain project exit/closure criteria
Ensure compliance with company policies, departmental procedures and ISO 9001:2015
Any other duties that may be assigned by the supervisor and the management from time to time

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent
Professional Certification in Project Management
2 years’ experience in managing software projects
Sound knowledge of project monitoring and evaluation
Demonstrated ability to work with multiple teams
Excellent communication skills

Apply via :

hrservices.tracom.co.ke

October 28, 2024
Marketing Communications Specialist

Job Details

Collaborates with marketing representatives to fully understand product and communication needs.
Identify existing communication gaps and share a plan with the Senior Managers on way forward.
Liaise with the different department heads in the different clinical areas and have a listing of the key items that need to be communicated to the public.
Maintain a schedule of the annual key communication milestones in healthcare and liaise with the department heads to ensure that the information goes out.
Develop a communication plan and share it with the Senior Managers for approval.
Gathers the materials necessary to understand the project and competition in the area such as literature or previous marketing campaigns; analyzes these materials to determine the most effective communications technique.
Based on assessment, draft and propose communications campaigns, which may include social and online media, print media, direct mail, and other multimedia.
Presents design ideas and recommendations to Head of marketing and Communications, committee, or marketing team.
Design, build and maintain our social media presence.
Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
Identify trends and insights and optimize spend and performance based on the insights.
Brainstorm new and creative growth strategies
Collaborate with internal teams to create landing pages and optimize user experience
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Collaborate with agencies and other vendor partners.
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.

Education
Bachelors in Mass Communication
Experience
Minimum of 3years relevant experience

Apply via :

www.linkedin.com

October 28, 2024
Regional Migration Health Nurse

Job Description
Under the overall supervision of the Regional Director (RD) East and Horn of Africa, direct supervision of the Deputy Regional HAP Coordinator (DRHAPC) Africa in coordination with Regional HAP Coordinator (RHAP) Africa and Global Nurse Coordinator, the successful candidate will be responsible for substantively supporting Migration Health Division’s (MHD’s) nursing leadership structure and for carrying out the following duties and responsibilities in relation to the Migration Health Assessment programme in the region.
Education

Master’s degree in Nursing from an accredited academic institution with five years of relevant professional experience with at least two years in a management role; or
University degree in the above field with seven years of relevant clinical experience with three years in a management role.

Experience

Understanding of evidence-based clinical skills and demonstrated experience promoting nursing best practice, nurse educator etc.;
Training or working experience in the areas of Tuberculosis management, mass immunizations, communicable diseases, laboratory testing or public health is an advantage.

Skills

Track record with exceptional skill in nurse leadership;
Sound knowledge of USRAP programme implementation and familiarity with IOM’s administrative, financial, and business rules and practices;
Computer literacy required: MS Office suite (Word, Excel, Access).

Apply via :

jobs.undp.org

October 28, 2024
Operations Analyst

The Asset Management Business (Metropolitan Cannon Asset Managers) is seeking to fill the below listed position with a dynamic, forward thinking achiever with expertise in the Fund Management field. If the position described below fits your skills and ambitions, we will be excited to hear from you.
PURPOSE OF THE ROLE
Reporting to the Chief Executive Officer – The Operations Analyst will support multiple facets of the investment
processes including administration and maintenance of funds in the Investment Management System, pricing of funds and portfolio performance evaluation.
PRIMARY DUTIES & RESPONSIBILITIES

Accurate and timely pricing of unit trust funds on the investment management system.
Create and verify client performance files.
Timely resolution of trade settlement issue for all portfolios
Maintain portfolio accounting and trading systems and interface with all areas of the firm.
Continuously review the portfolio performance and make recommendations on needed improvements
Perform periodical portfolio evaluations and prepare related reports
Update and monitor the Investment management system for correctness of investment data
Perform timely and accurate electronic reconciliation of systems to custodial records
Prepare monthly and other adhoc portfio reports and provide a business analysis of the same
Resolve trade settlement issues in a timely manner.
Identify workflow/system improvements and work with line manager to enact change.
Deliver on service level agreements and assist in the general oversight and management of client strategies
Contribute to continuous innovation through the development, sharing and implementation of new ideas

Qualifications and Experience

Bachelor’s degree in Finance or related field
Professional qualification in ICIFA, CPA/ ACCA
Over 5 years’ experience in Investment operations preferably in Fund management setup
Fund accounting or pricing experience is an added advantage
Good understanding of Fund investment and operations principles and practices in Kenya
Required skills and Competencies
Strong analytical and detailed-oriented aptitude with a high degree of accuracy
Good in relationship building
Excellent communication and organizational skills

Interested candidates who meet the above criteria are requested to forward their cover letter, curriculum vitae and relevant academic testimonials via email only to jobs@metcannon.co.ke by 30th Sept 2021.
Due to the numerous responses we receive, only shortlisted candidates will be contacted.

Apply via :

jobs@metcannon.co.ke

October 28, 2024
Business Development Executives

Job Description
The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.
Responsibilities

Build relationships with prospective clients
Maintain consistent contact with existing clients
Manage sales pipeline
Analyze market and establish competitive advantages
Track metrics to ensure targets are hi

Qualifications

Bachelor’s degree 3+ years in sales industry
Experience in full sales cycle including deal closing Demonstrated sales success
Strong negotiation skills
Strong communication and presentation skills
CRM experience is preferred

Apply via :

www.linkedin.com

October 28, 2024
Operations Assistant, Service Desk

Job Description
Reporting to the Operations Associate, Talent Acquisition and Management, the Operations Assistant, Service Desk provides support to prospective and registered candidates, host entities, UN Volunteers and other stakeholders contacting UNV’s Service Desk by email, through contact forms or other case creation channels. The Operations Assistant works in close collaboration with the volunteer talent pool, recruitment, management and payroll staff in the Volunteer Services Centre for resolving volunteer-related questions and issues. The Operations Assistant promotes a collaborative, client-oriented approach and supports the maintenance of high-quality service delivery and user satisfaction.
Duties and Responsibilities

Provision of usersupport through UNV’s Service Desk
Review and assign incoming cases in line with established procedures and responsibilities;
Respond to enquiries from all stakeholders (candidates, volunteers, host entities, UNV personnel) and ensure timely case resolution;
Assist individuals facing difficulties using UNV’s volunteer management systems;
Contribute to solving recurring issues faced by users of UNV’s volunteer management systems through proposing and testing solutions, aiming at reducing the number of cases created and enhancing the user experience;
Suggest new or revision of existing standard enquiry templates or other self-service content as appropriate and in line with the evolving nature of queries received;
Assist in translations of standard Service Desk correspondence and self-service content in all three UNV working languages;

Development of UNV’s Talent pool

Review possible duplicate records based on automated functionality, delete or merge confirmed duplicates in the UNV Talent pool as per established procedures;
Follow-up with relevant personnel on cases of database errors or data inconsistencies related to the Talent pool;
Provide inputs for the development of database standards and procedures and apply them in all database management activities;
Support the Operations Associates, Volunteer Recruitment, in tracking qualified candidates and ompiling supporting documents requested from candidates (e.g. university degrees, references, recommendation letters, etc.);

Administrative support

Act as back-up Leave Monitor and Procurement focal point for the Volunteer Services Centre Compile data relevant to the Centre’s work plan and related activities, keeping track of documents, including organizing VSC intranet space;
Extract and disseminate reports, statistics and other information related to the UNV global talent pool;
Serve on a rotational basis as a focal point for the Centre on specific roles;
Perform any other duties assigned by the supervisor.

Competencies
Core Competencies

Innovation
Ability to make new and useful ideas work

Leadership

Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction

Communication

Ability to listen, adapt, persuade and transform

Delivery

Ability to get things done while exercising good judgement

Technical/Functional Competencies
Recruiting

Knowledge of recruiting issues, procedures, and principles and the ability to apply them to strategic and/or practical situations to secure quality candidates

Quality Assurance

Ability to perform administrative and procedural activities to ensure that quality requirements and goals are fulfilled

Operational Efficiency

Ability to identify and execute opportunities to improve operational efficiency

Knowledge Management

Ability to capture, develop, share and effectively use information and knowledge

Education

Required Skills and Experience
Secondary education, higher technical diploma or first university degree in communications, human resources or business administration a strong asset.

Experience

5 years of relevant work experience, preferably in, customer/client support, human resources, or office administration.

Language Requirements

Fluency in English;
Fluency in French and/or Spanish.

Other

Knowledge of information technology at an advanced user level, including office software packages (MS Word, Excel, etc.)
Excellent written communication skills with the ability to adapt to different audiences
Experience using a Client Relationship Management (CRM) system for customer/client support a strong asset.

Apply via :

jobs.partneragencies.net

October 28, 2024