Company Founded: Founded in 1963

  • Enterprise Development Coordinator

    Enterprise Development Coordinator

    Job Description
    ACDI/VOCA currently has approximately 49 projects in 30 countries and total revenues of $151 million. ACDI/VOCA is currently implementing the Feed the Future Kenya Livestock Market System (LMS) Activity funded by USAID seeking to strengthen people’s resilience in Northern Kenya and reduce poverty, hunger, and chronic undernutrition through expanding and diversifying viable economic opportunities and strengthening community capacities for resilience and growth.
    Essential Duties and Responsibilities:

    Contribute to the identification and screening of livelihood groups and individuals for engagement in income diversification and workforce development & youth employability activities.
    Participate in the dissemination of key program information, identification of program beneficiaries and in assessments and screening of applicants for grants (Small, Large and Innovation)
    Assist in building the capacity of selected livelihood groups, small holders, SACCOs, LMAS, and businesses through facilitated and cost-shared training, mentoring and coaching with County Governments and SRC STTA.
    Mobilize entrepreneurs and livelihood groups/individuals to attend learning visits, trade fairs and important annual events such as B2Bs, trade fairs “pasture week”, in conjunction with PREG partners. Facilitate the formation of business networking among the entrepreneurs and livelihood groups
    Oversee the internships/apprenticeship activities, and assist County Program Manager (CPM) in planning/implementing Journey to Self-Reliance (J2SR) related facilitation activities on workforce development, TVET, Public Service Boards and/or Biashara center strengthening (depending on priorities set per county)
    Carry out monitoring of livelihood and Large Grants activities at county level (including support to Operational Performance Index, M&E activities); collate information that will contribute to Comms products, including human interest stories, case studies as well to the program monthly and quarterly reports.
    Assist and build the capacity of selected businesses to develop and prepare their business plans and make necessary recommendations. This will include providing technical support in the following areas

    Identifying potential markets and requirements for entrance to the market e.g. through market assessments and strategies that will provide enterprise growth and profitability.
    Developing enterprise operational strategies to include: identification of infrastructure and other resources needed for the enterprise/investment to achieve profitability- to include actual costing, cashflows, realistic assumptions and benchmarks, requisite standards, and risk mitigation plans; highlighting concrete steps to be taken by the selected businesses to ensure effective and efficient operations
    Facilitating the coaching and mentoring support to Large grantees after the award to ensure sustainable and profitable operations.
    Work with STTA consultants to put in place and monitor financial management systems that will lead to business sustainability

    Assist grantees in obtaining required licenses, permits, land papers and certification,
    Identify risks and challenges related to program delivery in a timely manner and suggest appropriate remedial measures to the Supervisor; document and share lessons learned for cross county learning.
    Undertake development of reports (activity, quarterly and annual report)
    Engage county government in cocreation for monthly activity planning and annual workplans
    Facilitate the implementation of the gender strategy/action plan and deliberately target women, youth and local community with program activities
    As assigned by the CPM, represent ACDI/VOCA at PREG, county government or other stakeholders’ meetings.
    Any other duties as assigned by the Supervisor.

    Qualifications:

    Minimum of bachelor’s degree in Entrepreneurship, Business Management, Livestock Marketing, Agribusiness Management, International Relations, Development Studies, Pastoral Livestock Systems Development or a related field.
    At least 3 years’ working experience in Livestock value chain or closely related field preferably with NGOs
    Experience in MSME development, and similar fields will be an added advantage.
    Strong writing, analytical, presentation and reporting skills.
    Ability to travel within the North-Eastern Kenya regions. Extensive field travel is expected.

    Please submit a resume to HRKenya@acdivoca.org no later than August 18, 2020.In the subject line, please include the position title.Only those candidates considered for an interview will be contacted.ACDI/VOCA is an equal opportunity employer.Women, minorities and people from diverse groups are encouraged to apply.

    Apply via :

    HRKenya@acdivoca.org

  • Sector Manager

    Sector Manager

    THE POSITION:
    Under the supervision of the PESD Director (Power Systems Development Department) within the PEVP Complex (Power, Energy, Climate and Green Growth), the Sector Manager, Power and Energy Operations serves as the leader of the Division in the region and empowers RBDU staff to accomplish their objectives by directing and delegating duties and tasks while supporting, mentoring and engaging with them to deliver the agreed regional work program. He/She coordinates the collaborative efforts with other Departments of the PEVP Complex and oversees engagement with other Complexes of the Bank to identify business opportunities that have a positive impact on overall achievement of the High 5s.
    Duties and responsibilities
    Under direct supervision of the Director, Power Systems Development, PEVP Complex, and in close collaboration with the Regional Directorate of the RDVP Complex, the Sector Manager, PESD4 / PESD54, will perform the following:
    Leadership and Management

    Lead the strategic staffing of the Power Systems Development team in the region, giving due support to and championing the Bank’s Energy Strategy, and delivery of the Light Up and Power Africa component of the High Fives.
    Lead and manage the Power Systems Development team in the assigned region and ensure the team is high-performing, well-motivated and committed to the success of the Bank.
    Lead, plan, organize, manage and supervise the activities and work programme of the Division with appropriate delegation of day-to-day activities.
    Drive and ensure operational efficiency and effectiveness of the Power Systems Development Division in achieving the Bank’s strategic imperatives and the management of change.
    Cultivate and ensure a culture of “ONE-Bank” in the entire Power, Energy, Climate and Green Growth Complex with the highest levels of ethics, fiduciary responsibility and professionalism to protect and enhance the reputation of the Bank.
    Provide technical and managerial leadership to empower staff in the definition and realization of the key performance indicators (KPIs) of the Division as derived from the PESD Department’s KPIs / targets – including joint / shared KPIs with other PEVP units and Bank Complexes.
    Ensure effective Divisional budget resources management.
    Strengthen the human and institutional capacities of countries and regional power development institutions, to deepen the capacity of the Bank to prepare and implement transformational flagship power sector projects/programs effectively, and to become the thought leader in knowledge products and advisory support services in power utility and electricity services management.
    Build and reinforce teams of highly talented and motivated technical and operational staff, for efficient and effective business development and delivery of the lending and non-lending work programmes in the assigned region.
    Ensure the Task Managers of the Division contribute to the development of Country Strategy Papers (CSPs) and Regional Integration Strategy Papers (RISPs) in relation to Power Systems Development needs of countries of assignment.
    Lead multi-disciplinary teams including Investment Officers, Economists, Financial Analysists, Engineers, Environmental & Social, Fiduciary experts, Lawyers, etc., to identify, prepare, design, appraise operations, and lead technical dialogue in power sector development, reforms and restructuring.
    Lead and drive the Division’s contribution to development policy dialogue with Government Officials in the Power / Energy Ministry in close collaboration with PEVP managem ent/personnel and the Regional Business Delivery Unit.

    Business Development

    Manage the delivery of the lending and non-lending programmes for member countries in the region in accordance with Bank policies and procedures.
    Advance regional integration through the development of, and contribution towards the execution of major regional transformative development projects to attain the Bank’s High 5s: Namely, ‘Light up & Power Africa,’ ‘Integrate Africa’, ‘Industrialize Africa’, ‘Improve the Quality of Life for the People of Africa’ and ‘Feed Africa’.
    Ensure demonstrable impacts are made as per the objectives of the Bank ‘Strategy for the New Deal on Energy for Africa’, the ‘Gender Strategy’ and the ‘Jobs for Youth in Africa Strategy’ among others.
    In close collaboration with PEVP management/personnel, develop critical resources including tools and technical capability necessary for originating bankable projects, and contribute to strengthening cross-complex programmatic linkages and efforts.
    Pipeline Development: In collaboration with regional power development institutions, build and maintain a diversified pipeline and lending programme of investments (SO and NSO) in the power sector across the region to meet the Bank’s profitability targets while delivering transformative impacts throughout the electricity supply value chain.
    Identification of Opportunities: Identify and secure project/program co-financing opportunities and joint collaboration activities with other Development Partners including in the financing of innovative Public-Private-Partnership (PPP) power infrastructure projects.
    Under the guidance of the Director, PESD, and in collaboration with the Regional Director General, spearhead national and regional business development and investment campaigns, and drive resource mobilization across the countries to grow and diversify the portfolio of the Bank.
    Jointly with the Regional teams and the PEVP Complex, manage client relationships, and ensure high levels of client satisfaction;

    Building Relationships and Using Influence

    Developing partnerships:  Lead the Division’s contribution in the creation of networks and partnerships to implement the ‘Light up and Power Africa’ of the High 5, and make impact on ‘Feed Africa,’ ‘Industrialize Africa,’ ‘Integrate Africa,’ and ‘Improve the Quality of Life for the People of Africa’ pillars of the High 5s;
    Build strong relationships: Build strong and strategic relationships with regional and local private businesses and firms, Regional Economic Communities (RECs), River Basin Organizations (RBOs), Civil Society Organizations (CSOs), United Nations (UN) organizations, bilateral and multilateral partners and Government officials to share information and experiences to develop impactive (socially & economically) investment opportunities and to ramp up co-financing and loan syndications to realize projects.
    Project Management: (i) Ensure that when preparing and designing projects in Countries in fragile situations, there is effective liaison with internal Fragility and Resilience Experts to ensure effective application of the fragility-lens, taking into consideration the fragility context (economic, political, social, environmental, employment and regional factors) and implications from a risk management point of view to minimize negative impacts, and to make an informed beneficial impact to project design; (ii) Supervise all stages of the project cycle, including Board presentation and technical support up to project completion (SO) and debt repayment / exit (NSO); (iii) Drive the development and delivery of transformational power infrastructure projects for the region and the continent.

    Performance Management

    Execute staff performance management, including work performance appraisals and assessments of staff potential, and training and development needs.
    Foster an environment that stimulates and rewards performance, initiative and innovation, and encourages continuous learning, open communication and teamwork.

    Selection Criteria

    Hold at least Master’s degree (or its university equivalent) in Electrical/Power Engineering, Electro-mechanical Engineering, Energy Services or any other relevant field.
    A minimum of eight (8) years of professional experience in a senior management position or leadership role in a power utility, with at some private sector experience; and certified by a recognized Engineering institution.
    Must hold Qualification or Certification in any of Project Management, Power and Energy Economics/Finance or any Construction works management certification.
    Experience in development of national and multinational Power and Energy Strategies and strong understanding of socio-economic and development issues of evolving national and regional electricity markets in Africa.
    Demonstrated experience and successful track-record in working with Development Finance Institutions.
    Demonstrated experience in management of a portfolio of energy/power investment projects, portfolio optimization and risk evaluation, project re-financing and restructuring in response to changing business environments.
    Familiarity with strategies, policies, procedures and practices of bi-lateral and multilateral development institutions.
    Demonstrated understanding of sovereign and non-sovereign project cycles and financing structures, including alignment with least-cost national / regional master-plans and project identification, development, design, due diligence, risk assessment / allocation and implementation / management strategy (including procurement strategy, communication strategy, knowledge management, capacity building, handover and other critical success factors).
    Has knowledge and understanding of the elements essential for the effective delivery and measurement of electricity access development impacts through projects and programs in developing countries.
    Ability to identify and create meaningful linkages across sectors, and with other development partners to drive development impact at a country and regional level.
    Ability to take prudent business risks and make effective, timely and well-determined decisions.

    Apply via :

    www.afdb.org

  • Water Resources & Development Officer

    Water Resources & Development Officer

    Grade: PL4
    Position N°: 50051528
    Reference: ADB/20/099
    THE POSITION:
    The position of Principal Water Resource Management and Development Officer has the following objectives:

    Contribute to the Bank’s integrated water resources management and development programs (including transboundary programs), considering the increasing demand for water supply, rising conflict among competing water uses, climate change, fragility, urban development, and other key global trends;
    Facilitate cohesive approaches to guide the Bank on integrated water resources development to foster enhanced water security in Africa. Areas of responsibility will include project/program development, resource coordination, technical advice, identification of resource issues, policy development, and advocacy for sustainable transboundary water agreements and water conflict resolution into the East Regional Hub;
    Liaise with stakeholders in the RMCs, work closely with regional platforms and other complexes dealing with water resource issues, while contributing to the appropriate management of technical knowledge and guidance on integrated water resource management towards building water security into the region;
    Develop and manage the portfolio in the sub-region in accordance with the Bank’s policy by identifying projects and consulting with governments, the various stakeholders in RMCs and other Technical and Financial Partners (TFPs).

     Responsibilities
    Under the overall supervision of the Sector Manager, the incumbent will be responsible for the following:

    Provide technical advice/assistance to RMCs to develop their Water Resource Management mechanisms and tool towards ensuring a water secure environment in the East Region;
    Contribute to the development of the Bank Group Water Sector policy and provide technical advice/guidance to introduce and monitor the implementation of the policy.
    Identify, prepare and evaluate water resource management and development, water supply and sanitation as well as multisector projects and programmes in RMCs;
    Identify and coordinate the co-financing needs of the Division’s projects/programmes and make funding proposals;
    Enhance Water Resource Knowledge development and management into the region
    Supervise project portfolio in accordance with Bank rules and procedures;
    Perform project completion missions with a view to preparing project completion reports;
    Conduct project preparation and appraisal missions for water resource management and development, water supply and sanitation projects and programmes;
    Provide support to the Division to supervise staff, monitor the portfolio, the lending programme and the Division’s indicators;
    Support the Division Manager in monitoring and achieving the target indicators, and in monitoring projects managed by other colleagues;
    Represent the Division and the Department in meetings and events related to the water sector within the Bank, and externally;

    Qualifications

    At least a Master’s in Water Resources Engineering, Hydrological Engineering, Hydraulic Engineering, Civil Engineering, or related field with a focus on water resources management and climate change;
    A minimum of six (6) years of relevant experience in national and transboundary water resources management and development or related operations, project management, and policy formulation.
    Good professional experience in international development institutions. Strong working experience in Africa in general and in the Eastern Africa Region is desirable;
    Strong knowledge of integrated water resources management (WRM), water supply and sanitation sector reforms, public-private partnerships, sector coordination, innovative financing mechanisms and pro-poor strategies;
    Good knowledge and experience in undertaking project cycle activities particularly: investment planning, identification, preparation, appraisal and administration of hydraulic infrastructure (including water supply, sanitation, multipurpose storage and drought risk management, etc.),
    Proven strong writing and analytical skills in designing water sector climate adaptation operations.;
    Strong analytical skills, particularly applied to climate change and climate risk assessments
    Demonstrated strong ability to think strategically, conceptualize and synthesize complex water sector issues (translated into effective oral and written briefs);
    Proven ability to identify and articulate policy issues, support analytical work (sector trade-offs and priorities, structuring of sanitation value chains), provide advisory services and deliver high quality innovative operational products
    Ability to initiate innovative approaches and originality at work;
    Demonstrated good ability to function effectively in a multi-cultural environment, sustaining partnerships, and to build effective working relations with clients and colleagues;
    Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language;
    Competence in the use of Bank standard software (Word, Excel, Access, PowerPoint). Knowledge of SAP is desirable.

    Apply via :

    www.afdb.org

  • Deputy Chief of Party and Livestock Director, Kenya LMS AA1

    Deputy Chief of Party and Livestock Director, Kenya LMS AA1

    ACDI/VOCA is currently seeking a Deputy Chief of Party and Livestock Director for the Feed the Future-funded Livestock Market Systems Expanding Economic Opportunities (LMS-AA1) Activity. The goal of the project is to build upon and deepen the inclusiveness, resilience and competitiveness of market systems (and integrated value chains) in the 5 Arid and Semi-Arid Counties of Turkana, Isiolo, Marsabit, Wajir and Garissa while furthering livestock-related and other economic opportunities. The position is based in Nairobi, Kenya with frequent travel to field offices.
    Responsibilities
    Support the Chief of Party in providing leadership management and general technical direction to the 5 county office teams and to the entire activity.
    Act as Technical Lead and central point coordination for AA1 staff in the technical review of grant applications received, coordinating, in close collaboration with LMS partners, co-creation/co-investment approaches in selecting, defining and managing approved grants.
    Provide technical leadership, implementation oversight, day-to-day quality control, and operational commitment to AA1’s systemic, inclusive, and facilitative market systems approach.
    Play a lead role in interacting with key implementing actors and other development partners.
    Ensure the incorporation and implementation of inclusive gender and youth positive approaches.
    Identify and develop interventions that address system constraints and identify leverage points for appropriate action/support/investment.
    Ensure quality control and timeliness of all deliverables. Prepare and contribute to work plans, financial, logistical and other documents as requested.
    Support the overall knowledge management process, contributing to quarterly reports and the M&E and learning processes.
    Qualifications
    Bachelor’s degree in economics, agriculture, animal sciences, business management, or relevant field required. Advanced degree preferred.
    Minimum 7 years of experience in natural resource management, agriculture, and livestock sectors.
    Minimum 5 years of management experience for large (minimum $5M) programs.
    Demonstrated understanding of budget planning, activity-based budgeting and tracking, forecasting; integrity and zero tolerance approach to corruption/malfeasance.
    Solid understanding of market systems and value chains; experience in ASALs or northern Kenya preferred.
    Knowledge of monitoring and evaluation tools, systems and ITC applications.
    Demonstrated experience leading, mentoring and motivating diverse teams (including remote management) with strong commitment to gender mainstreaming, responsiveness, and inclusion principles.
    English and Swahili proficiency required; other local language fluency/ability preferred.
    Ability to travel within and beyond Nairobi, Isiolo, Marsabit, Garissa, Wajir, and Turkana counties.
    Kenyan nationals are strongly encouraged to apply.

    Apply via :

    aljobs-acdivoca.icims.com

  • SAPFF Program Manager

    SAPFF Program Manager

    Reporting To: Regional Program Director – SAPFF
    Travel: Frequent domestic travel within Kenya, with periodic international travel
    Grade: 10a
    Program Description: The Strengthening African Processors (SAPFF) of Fortified Foods Program aims to increase the compliance rates of private sector food processors against national food fortification mandates, thereby increasing the production of fortified staple foods.
    Position Description: The Program Manager will manage the implementation of the SAPFF program at the country level, working within the program resources and mandate to meet the objectives of their country plan.
    The Program Manager will establish and maintain relationships with food processors and industry stakeholders and identify capacity building needs towards improving industry compliance, he/she will then work with support from various experts to define and execute projects that improve processor compliance to fortification standards.
    The Program Manager will proactively review, make recommendations and report on programmatic activities to deliver TechnoServe’s strategic plan for Food Fortification in their country and as part of the broader regional program.
    As well as identifying and supporting technical needs of food processors, the Program Manager will also oversee the country team, which includes a senior business advisor (SBA), supporting complementary business needs of assisted food companies.
    Business support will include assisting processors with customized business planning, adoption of food fortification and food safety protocols, overseeing market studies, and developing customized processor marketing strategies, business operations and provision of other business advisory services.
    As the senior project staff member in country, the Program Manager will oversee the activities of the country, managing the country finances and reporting their country progress; he/she will work in close cooperation with project partners and will receive technical oversight from the Regional Program Director.
    Key Roles and Responsibilities
    Technical Duties
    Work with selected companies to identify their challenges to adequate fortification compliance, support assisted companies with solutions to address these challenges and coordinate with experts from PFS partner companies as needed for additional technical advice
    Identify common fortification industry weaknesses and work with partners to support the design and delivery of sector wide training workshops to strengthen these gaps
    Review, monitor, and report on all programmatic activities including periodic progress, and financial reports, ensuring strict compliance with TNS’s objectives, strategies, policies and procedures. Make appropriate recommendations on the implementation plan
    Managerial Duties
    Represent TNS and the fortification program at the country level, meeting with potential partners and stakeholders: food processing company directors and production managers, government institutions and regulators, technical industry experts, service providers and universities, complimentary programs, NGOs and related agencies
    Identify, review and select prospective companies for program support, champion the needs of selected food companies, familiarize them with the program offering and help them navigate the fortification regulation requirements as effectively as possible
    Assist the Regional Program Director and management unit in timely tracking of country expenditures, budget management and forecasting, HR recruiting and country staff management,
    monitoring and evaluation of program results and the development of country workplans
    Represent the country activities through reports, presentations, hosting of leadership, donor or stakeholder site visits and other communications as required.
    Key Organizational Relationships
    The Program Manager will report directly to the Regional Program Director on strategic issues related to work planning, targets, budgets, staff and program delivery
    The Program Manager will receive technical oversight and support from other Technical Leads withrespe ct to training and technology transfer to assisted companies
    Kenya Country Director to align with country objectives, administrative and compliance requirements and to receive support and assistance from the local office as required
    Regional M&E manager to facilitate data capture and reporting
    Regional Finance Manager to reconcile program expenses, budget tracking and prepare for upcoming expenses
    Required Skills and Experience
    Bachelor’s Degree in Food Technology, Nutrition, or food industry related fields; Master’s Degree preferred
    At least 8 years of experience working in the food industry for either the private sector or implementing on behalf of a development program, with strong quality management experience a
    must
    Food processing experience, preferably in staple foods, with an understanding of quality management, food regulatory compliance and fortification technology
    Managerial experience, including supervision of staff, budget management and use of project management systems
    Computer literacy with excellent Excel, MS word, Outlook, and PowerPoint skills
    Excellent command of spoken and written English is essential
    Working knowledge of Swahili is highly desirable
    Ability and willingness to travel both locally and abroad
    Proven ability to work in an environment requiring collaboration with the private sector, government, and national and international organizations
    Strong negotiation and communication skills, both written and verbal
    Flexible, proactive, goal-oriented and with a willingness to travel in challenging environments.
    Ability to work in a multi-cultural environment
    Ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines.
    Clear and systematic thinking that demonstrates good judgment, problem solving, and creativity
    Problem solving an decision making
    Organizing, planning and time management
    Team work/relationship – works cooperatively and flexibly with other members of the team with the full understanding of the role to be played as a team member or leader
    Strong project management and strategic thinking abilities
    Ability to create and foster strong relationships with program stakeholders and executive and operational levels
    Analytical mind and commitment to quality; rigorous approach with a high level of attention to detail.
    Highly level of integrity – present truthful information in an appropriate and helpful matter and keeps confidences
    Success Factors: Competency is a combination of knowledge, skills and abilities (KSAs) directly related to successful performance on the job.
    Core Competencies include:
    Integrity and honesty: Is widely trusted; seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent himself or herself for personal gain.
    Team Work/ Relationships: Works co-operatively and flexibly with other members of the team with a full understanding of the role to be played as a team member and/or leader, to achieve a common goal. Ability to build and maintain effective relationships and networks.
    Learning attitude: Proactively takes advantage of opportunities to learn. Actively identifies new areas for learning; applies and shares new knowledge and skill appropriately.
    Diversity/Inclusiveness: Demonstrates an understanding and appreciation for diversity and supports diversity efforts. Interacts effectively with and inclusively with people of all races, cultures, ethnicities, backgrounds, religions, ages, and genders.
    Communication: Expresses ideas effectively in individual and group situations. Listens effectively; shares information, ideas and arguments; adjusts terminology, language and communication modes to the needs of the audience; ensures accurate understanding; acts in a way that facilitates open exchange of ideas and information; uses appropriate non-verbal communication.
    Decision making/Problem Solving: Is able to analyze situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution. Is able to make effective decisions on a day-to-day basis, taking ownership of decisions, demonstrating sound judgement in escalating issues where necessary.
    Results Oriented/ High Quality Deliverables: Stays focused on the efforts necessary to achieve quality results consistent with programmatic or departmental goals. Demonstrates the ability to achieve effective results; works persistently to overcome obstacles to goal achievement. Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks.
    Planning & Time Management: Establishes a course of action for self and/or others to accomplish a specific goal. Effectively plans, schedules, prioritizes and controls activities; identifies, integrates and orchestrates resources (people, material, information, budget, and/or time) to accomplish goals. Prioritizes work according to the program or department’s goals, not just own job responsibilities; manages own time effectively.
    Business Acumen: The ability to use information, ask the right questions and take decisions that make an impact on the overall business performance.
    Job Specific / Technical Competencies include:
    Financial & Resource Management: The ability to estimate, justify, and manage appropriate funding levels to support goal accomplishment. Managing Resources is about understanding human, financial, and operational resource issues to make decisions aimed at building and planning efficient project workflows, and at improving overall organizational performance.
    Computer Literacy: Demonstrates knowledge and ability to use specific computer programs or applications for own functional area. Has the ability to improve performance by integrating new and existing technology into the workplace.
    Donor/Partnership Management: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, or organizations to help achieve business goals.
    Analysis, Research, Report Writing: Experience in business planning and analysis, modeling for feasibility and execution. Able to analyze and express oneself clearly in business writing.
    Innovative Mindset: Curious inquiries, asks questions and seeks out information from multiple sources, learns from mistakes, sees change as an opportunity.
    Managerial Competencies
    Emotional Intelligence: The act of knowing, understanding, and responding to emotions, overcoming stress in the moment, and being aware of how your words and actions affect others. Emotional intelligence consists of 4 attributes: self-awareness, self-management, social awareness, and relationship management.
    Strategic Thinking: Managers should recognize key actions, underlying problems, make connection and patterns, see consequences and implications. Anticipates obstacles realistically and plans ways to deal with them.
    Staff Development: managers are required to work with employees to plan on the development of skills and abilities so that they can fulfil current or future job/role responsibilities more effectively.
    Trust to Delegate: managers should have trust and willingness to assign responsibilities to direct reports and give them discretion and authority to carry them out.
    Feedback/Coaching (mentoring): managers should give instructions, suggestions, explanations, and feedback to subordinates. (SPI+R)

    Please submit your application (by email only) to ke-recruit@tns.org with the position title placed in the subject line.Please include (1) cover letter describing your interest, (2) curriculum vitae.Please include all requirements in a single document (pdf).Applications will be treated confidentially.Deadline for applications is 14th July 2020.Note that only short-listed candidates will be contacted.TechnoServe encourages diversity in all levels and across all facets of our organization.We are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, HIV/AIDS status, protected veteran status, disability and all other protected classes

    Apply via :

    ke-recruit@tns.org

  • Customer Support Specialist

    Customer Support Specialist

    Position Overview
    The Customer Support Specialist is in charge of all back-office operations within the Customer Experience department and acts as the escalation point for the Call Centre and other internal teams. The CSS is responsible for all written communications to customers via e-mail & social media and liaises with all internal departments towards managing wide-ranging customer issues including complaint resolution, follow-up of sales leads, requests for quotations and other customer queries.
    Key Responsibilities:
    Manage escalations from the Contact Centre through the CRM system including customer complaints, sales leads, requests for quotations & invoices
    Manage maintenance contracts in liaison with the Technical & Sales departments & provide monthly reports:
    Facilitate for contract renewals by sending reminders to customers whose contracts have expired
    File all contracts & prepare monthly maintenance schedules on CRM to facilitate customer visits by the Technical team
    Co-ordinate welcome calls to all new customers through the Call Centre following conclusion of their solar installations to gauge satisfaction levels & share weekly & monthly reports.
    Respond to queries received on the Customer Experience mailbox within the set SLAs
    Manage and update the sales leads database, ensure information flow to the relevant sales teams & provide monthly reports
    Manage all Kenya social media pages and respond to all queries within the set SLAs, log all customer complaints & sales leads on the CRM system while converting queries into sales.
    Manage queries from the company’s website & facilitate for real-time responses on the live chat function
    Co-ordinate the loyalty program & ensure that customers receive their rewards on a monthly basis
    Participate in promotional activities for new products & services in liaison with the Sales & Marketing departments
    Warranty claim management – Where necessary, assist the Battery Centre in claim management processes including provision of claim feedback to customers
    Manage real-time NPS detractor feedback by calling customers to establish the reason for their dissatisfaction and facilitate for service recovery
    Participate in all internal Customer Experience initiatives as may be drawn from time to time
    Skills & Experience:
    Bachelor’s Degree in Business Administration, Sales & Marketing or related business studies
    Certification in a Customer Experience course / program will be an added advantage
    Minimum 3 years’ professional experience in a customer experience back-office environment
    Proven track record in facilitating for customer satisfaction & management of detractor feedback
    Experience in digital marketing and managing social media sites
    Proficiency in MS Excel & data analysis
    Proven track record in upselling & cross-selling products & services
    Aged between 28 and 33 years
    Superior verbal and written communication skills, with an ability for tact and diplomacy
    Excellent interpersonal, multi-tasking and time-management skills
    Ability to work with diverse teams as a team player
    Outgoing personality and demonstrated passion for customers

    If you meet these requirements and wish to be considered, please apply for the role through careers@chlorideexide.com by Saturday 11th July 2020.

    Apply via :

    careers@chlorideexide.com

  • Customer Relationship Management (CRM) & ICT Help-Desk Support

    Customer Relationship Management (CRM) & ICT Help-Desk Support

    Position Overview
    The Position Holder is responsible for optimizing the CRM and other ancillary tools. As part of the Information Services team, the day-to-day work will involve fixes and improvements on existing customizations and code, as well as creating new solutions and applications for MS Dynamics CRM.
    This role is a key player and liaison, maintaining and improving business process best practices, acting as an internal champion for CRM, identifying, recommending, and implementing continuous improvements to build-out company performance. This role is a key player and liaison, maintaining and improving business process best practices, acting as an internal champion for CRM, identifying, recommending, and implementing continuous improvements to build-out company performance.
    Responsibilities:

    Design, document, build, test, and deploy CRM enhancements that include custom plugins, workflows, and form automation.
    Configuring the application to meet business requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
    Customize and administrate out-of-the-box solutions like new entities, form upgrades, dashboards, email alerts, reports, and campaigns.
    Maintain and upgrade custom integrations between CRM and external databases.
    Identify and troubleshoot technical issues with minimal supervision in a timely manner
    Work with external CRM consultants to coordinate customization and development
    Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
    Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications
    Assist in Developing data conversion and testing strategies
    Analyzing business processes (sales, marketing, finance and customer service) to identify opportunities for improvement
    Understand the functional capabilities and limitations for out of the box

    Qualifications and Experience
    The ideal candidate should possess the following qualifications:

    A bachelor’s degree in Information Systems /Computer Science with a bias toward systems development.
    2 yrs Experience developing desktop and web applications using C # and/or Visual Basic.NET and XML languages.
    Familiarity with Visual Studio .NET development environment would be an added advantage.
    Experience working with Microsoft SQL Server Relational Database Management System with the ability to develop reports using SQL Server Reporting Services.
    Previous experience working with a CRM would be an advantage
    Demonstrated ability to effectively communicate technical issues and resolve problems.
    Excellent written and verbal communication skills necessary to create simple, engaging and thorough training
    Experience documenting and analyzing sales processes, procedures, and/or policies.
    Ability to identify issues/opportunities and recommend solutions, ideas and more efficient approaches.
    Proficient in data manipulation, data cleaning, and report creation.

  • Finance and Grants Specialist

    Finance and Grants Specialist

    Grade: 6
    Overview of Resilience Learning Activity: The Resilience Learning Activity (RLA), USAID / Kenya and East Africa flagship learning award was fully executed effective October 1, 2019. It supports regional and country-level institutions to conduct and act upon resilience learning for key knowledge gaps in the Horn of Africa, contributing to the region’s Journey to Self-Reliance.
    By building the capacity of institutions to improve analytical capacity, increase the evidence base for resilience programming, and strengthen Collaborating, Learning, and Adapting (CLA) systems and networks, RLA will contribute to the Horn of Africa Resilience Network (HoRN)’s objective to strengthen regional and cross-border collaboration and improve evidence-based learning.
    Job Summary: The Finance and Grants Specialist will report directly to the LMS Finance Director, with a dotted reporting line to the RLA Chief of Party, and work with necessary guidance of the LMS Grants Director. The position will be based in RLA’s office in Nairobi with eventual travel to the field.
    He/She will be responsible for the overall management and implementation of grants under RLA, which would be focused on supporting the activity’s objectives:

    Increased analytic capacity for local and host country organizations
    Facilitated learning for adaptive management by local and host country organizations
    Improved knowledge management and strategic communications for local and host organizations
    Systems and network for CLA established and strengthened

    Essential Duties and Responsibilities
    Process

    Coordinate the grant processes (from solicitation to close out) and propose revisions as needed based upon experience and lessons learned.
    Coordinate/input and analysis of grants data to the ACDI/VOCA’s SubAward Management System (SAMS) for managing grants while assuring integrity of data.
    Conduct regular internal reviews/spot-checks of grantee files to ensure they are complete and up to date.
    In liaison with the Finance Director and with the Grants Director provide training to staff and other relevant stakeholders on grant management.

    Pre-Award

    Coordinate with the technical team to identify potential technical areas of investment, eligibility, and evaluation criteria for anticipated investments and prepare solicitation documents and competition plans.
    Manage the solicitation process including the dissemination, application and evaluation process for grants and ensure that the application process is clearly understood by all stakeholders.
    Coordinate and conduct pre-award assessments, evaluate environmental requirements (if any), and document negotiation processes for all prospective grantees.
    Work closely with the M&E team in developing individual M&E plans for grantees to ensure they are contributing to specific indicators and outcomes
    Coordinate the preparation and approval of grant award documents including modifications to ACDI/VOCA Headquarters and USAID.

    Post-Award / Implementation

    Conduct kick-off meetings and trainings for grantees related to grants administration, applicable donor regulations and reporting requirements in liaison with the relevant technical teams.
    Coordinate the processing of financial reports/payments, and the technical review and acceptance of milestones/deliverables as relevant.
    Review grantees invoices to ensure the reported expenses to ensure financial compliance against approved grantee budget before payment, and work with grantees on adjusting them as necessary.
    Ensure grants transactions are properly captured in the Accounting system and prepare monthly grants financial status reports for management decision making.
    Ensure grants disbursements are processed promptly after approval.
    Facilitate grantees audit by ensuring Auditors are provided with all documentations .
    Conduct grantee site visits as appropriate including financial monitoring of grants to ensure proper accounting of grant funds awarded
    Maintain complete and accurate files for all sub-grant agreements.
    Continuously update SAMS records
    Serve as the primary point of contact for all correspondence and notifications to grant applicants and grantees.
    Coordinate the close-out of grants according to ACDI/VOCA’s Grants Manual

    Other

    Support the Technical Leads on the preparation of monthly and quarterly reports for grant activities under RLA that feed into the overall program report
    Provide weekly grant updates as needed and/or requested by USAID
    Identify and forward grants results information and success stories to relevant staff and external audiences through management and communications channels as directed by RLA COP
    Ensure that grant activities comply with ACDI/VOCA internal policies and procedures, and USAID rules and regulations.
    Participate in the development and implementation of the program’s annual work plans.
    Any other duties as may be assigned

    Qualifications
    Education & Experience

    Bachelor’s Degree in business administration, finance, economics, or relevant field
    At least CPA Part III and accounting experience with international NGO.
    Five years of related experience in grants, subcontracts, finance/accounting, and compliance with donor regulations, USAID preferably.
    Demonstrated experience applying clauses and negotiating without heavy management oversight including developing amendments and modifications as a result of negotiations
    Experience providing capacity-building training to local organizations
    Experience working in Kenya resilience development programs is preferred.
    Ability to communicate technical, budgetary and program details to staff, grantees and applicants

  • Deputy Chief of Party and Livestock Director, Kenya LMS AA1

    Deputy Chief of Party and Livestock Director, Kenya LMS AA1

    ACDI/VOCA is currently seeking a Deputy Chief of Party and Livestock Director for the Feed the Future-funded Livestock Market Systems Expanding Economic Opportunities (LMS-AA1) Activity. The goal of the project is to build upon and deepen the inclusiveness, resilience and competitiveness of market systems (and integrated value chains) in the 5 Arid and Semi-Arid Counties of Turkana, Isiolo, Marsabit, Wajir and Garissa while furthering livestock-related and other economic opportunities. The position is based in Nairobi, Kenya with frequent travel to field offices.
    Responsibilities

    Support the Chief of Party in providing leadership management and general technical direction to the 5 county office teams and to the entire activity.
    Act as Technical Lead and central point coordination for AA1 staff in the technical review of grant applications received, coordinating, in close collaboration with LMS partners, co-creation/co-investment approaches in selecting, defining and managing approved grants.
    Provide technical leadership, implementation oversight, day-to-day quality control, and operational commitment to AA1’s systemic, inclusive, and facilitative market systems approach.
    Play a lead role in interacting with key implementing actors and other development partners.
    Ensure the incorporation and implementation of inclusive gender and youth positive approaches.
    Identify and develop interventions that address system constraints and identify leverage points for appropriate action/support/investment.
    Ensure quality control and timeliness of all deliverables. Prepare and contribute to work plans, financial, logistical and other documents as requested.
    Support the overall knowledge management process, contributing to quarterly reports and the M&E and learning processes.

    Qualifications

    Bachelor’s degree in economics, agriculture, animal sciences, business management, or relevant field required. Advanced degree preferred.
    Minimum 7 years of experience in natural resource management, agriculture, and livestock sectors.
    Minimum 5 years of management experience for large (minimum $5M) programs.
    Demonstrated understanding of budget planning, activity-based budgeting and tracking, forecasting; integrity and zero tolerance approach to corruption/malfeasance.
    Solid understanding of market systems and value chains; experience in ASALs or northern Kenya preferred.
    Knowledge of monitoring and evaluation tools, systems and ITC applications.
    Demonstrated experience leading, mentoring and motivating diverse teams (including remote management) with strong commitment to gender mainstreaming, responsiveness, and inclusion principles.
    English and Swahili proficiency required; other local language fluency/ability preferred.
    Ability to travel within and beyond Nairobi, Isiolo, Marsabit, Garissa, Wajir, and Turkana counties.

    Kenyan nationals are strongly encouraged to apply.

  • Motor Vehicle Mechanic 

Driver 

Artisan III (Panel Beater) 

Artisan III (Upholstery 

Artisan III (Plumber) 

Artisan III (Sheet Metal) 

Artisan III (Spray Painter) 

Waiter Assistant 

Cook 

Carpenter 

Clerical Officer 

Sign Writer 

Library Assistant 

Machinist

    Motor Vehicle Mechanic Driver Artisan III (Panel Beater) Artisan III (Upholstery Artisan III (Plumber) Artisan III (Sheet Metal) Artisan III (Spray Painter) Waiter Assistant Cook Carpenter Clerical Officer Sign Writer Library Assistant Machinist

    (Advert 1/2020)
    Basic Salary:               Ksh. 15,670 – 17,570 p.m.
    House Allowance:                Depending on area of deployment Commuter Allowance:                         Ksh 3,000
    Leave Allowance:                (Once yearly) Ksh 4,000
    Terms of Service:                Permanent & Pensionable.
     Responsibilities
    This is the entry and training grade for this cadre and the officer will work under the supervision and guidance of a senior officer. Duties entail:

    Inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters,
    Maintain vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical malfunctions; replacing parts and components;
    Verifying vehicle serviceability by conducting test drives; adjusting controls and systems.
    Maintaining vehicle records by recording service and repairs

    Qualifications
    For appointment to this grade, the candidate must have: –

    Kenya Certificate of Secondary Education (KCSE) mean grade ‘D’ plain or its equivalent from a recognized institution; and
    Artisan National Trade Test Certificate Grade III/apprentice Certificate awarded by the National Industrial Training Authority or its equivalent, and relevant qualification from a recognized institution

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