Company Founded: Founded in 1944

  • Information and Communications Officer

    Information and Communications Officer

    Job description
    Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identify, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
    Function
    The position is responsible for establishing and managing relations with media representatives within Kenya, including providing background information on Heifer Kenya Country Program and supporting the documentation and dissemination outputs of all the Country Projects. The position is the foremost lead in the development of quality promotional materials for the Country Program and projects that include brochures, fact-sheets, annual reports and their printing and circulation to ensure the availability of the best materials for all projects and the Country Program to increase the visibility of Heifer International work in Kenya. The position facilitates media access and promotes Heifer International Kenya visibility through publicity events and workshops, the dissemination of appropriate publicity materials in the press, print and electronic media and facilitating media access to increase the exposure of the Kenya Country Program. The position is also responsible for ensuring that projects information is packaged, disseminated and utilized by appropriate users in conformity with Country Program Strategy and Heifer International communications procedures. The documentation and dissemination of project lessons, experiences and impact will be shared with the relevant target communities, including policy makers, development practitioners and academics.
    Essential Character Traits
    Analytical, pragmatic, self-motivated, attentive to details, creative, collaborative, responsive and team player.
    Responsibilities And Deliverables

    Communication, coordination and Stakeholder Management (30%)
    Design, develop, Communicate and implement a communication networking strategy for Heifer programs.
    Collect and share program information including program background, successful stories and best practice with media.
    Coordinate and facilitate project and organization activities such as visits, events, study tours, etc.
    Develop connections with media representatives for directing their interests to Heifer accomplishments in Kenya.
    Provide recommendations to senior management staff on media strategies, public statements and other information matters.
    Develop and nurture good working partnerships and linkages with NGOs, government agencies, local institutions including and other like-minded organizations to advance the mission of Heifer.
    Review project and organization documents before been shared with externals.
    Participate in relevant platforms and networks, to advance Heifer visibility.

    DELIVERABLE

    CPO communication strategy in place and is reviewed and updated at least twice a year reflecting country and project communication priorities e, g project impact studies, Heifer 75-year anniversary, project closure.
    Operationalize the communication strategy through the agreed work plan to ensure total involvement of all Country Office and Project staff and key audiences in the Programme value chains (monthly milestones achieved).Develop and implement media dissemination and outreach strategies with communication focal points of the respective projects and partners on a quarterly basis.
    Manage and deliver a programme of communication activities including launch events, radio and television features, press releases, impact stories.
    Timely dissemination on information.
    Good working relationship and linkage is maintained with Government, media, NGO’S and other stakeholders.
    Annual, quarterly, and Monthly reports are produced in a most professional manner and submitted timely.
    Systems of information flow and communications is established and maintained.
    Communications materials are produced in the most accurate attractive way.
    Communications Resources Development and Promotion (30%)

    Design, write, edit, produce and distribute simple and/or complex communication products (e.g. newsletters, progressive report, short note series, brochures, Web message) and communicate consistent and coherently strategic messages about Heifer and its activities.

    DELIVERABLE

    Four quarterly newsletters developed and distributed.
    Annual report final proofing and layout to ensure impact, and coherence of information and data.
    Project and Country Office success stories developed and disseminated periodically.
    Heifer activities and successful stories are known to farmers, government, stakeholders and the community at large through production and distribution of promotional materials.
    Review all existing IEC (information, Educational and Communication material) and if needed develop additional tools, using different media options on a quarterly basis.
    Lead internal and external learning processes (15%)

    Oversee establishment of local learning platforms in the project areas.
    Oversee organisation of field days and exchange visits between project and operational areas.
    Coordinate development of organization and project technical manuals.
    Publish articles in relevant newspapers and journals.

    DELIVERABLE

    Organization and project beneficiaries are well conversant with the intervention in question.
    Job aid kits on various organization and project activities developed.
    Project support (10%)

    Facilitate capacity building program to program staff on communication parameters i.e. success story write-ups.
    Support in gathering information for report as required.
    Document and communicate project activities such as POG ceremonies, monitoring and evaluation activities, launch and closeout
    DELIVERABLE
    Identify staff capacity development needs in communications biannually, and train them in use of communication equipment, writing skills, media relations etc.
    Periodically ensure that communication plans and activities are implemented on time and within budget.
    Maintain an up to date database of organizational information with clear filling system for safety and easy access (which may include the use of appropriate platform/software).
    Project activities and events are documented in a most accurate and professional manner.
    At least four success stories and best practices produced and disseminated.

    Managing of Communication materials (10%)

    Ensure responsive communication to Heifer’ partners and stakeholders concerning Heifer’ events.
    Maintaining and updating communication and networking files.
    Maintaining communication materials such as photographs, films (both soft and hard Copies) and recording materials such camera.
    Strengthen Heifers branding and visibility with the government and development community.

    DELIVERABLE

    Communication and information materials are well managed and remain in best quality at all times.
    Assets are safeguarded and well managed.
    Develop and maintain a stakeholder database.
    May perform other job-related duties as assigned (5%)
    Carry out other duties that may be assigned to you in interest of Heifer International.

    Minimum Requirements
    Bachelor’s in public Relations, Mass Communications, Development Studies or related field, plus three (3) years of related experience. Proven knowledge and experience in the field of PME and communications, of agricultural development, Natural Resource Management and Climate Change is essential.
    Preferred Requirements

    Master’s degree in the similar filed preferred with at least 2 years of practical working experience in communication and networking, knowledge of PME, agricultural development, Natural Resource Management and Climate Change plus Work experience in NGO world is an added advantage.

    Required Skills
    Required Experience
    Most Critical Proficiencies

    Good analytical skills and ability to verify information.
    Excellent qualities and management, communication and interpersonal skills.
    A good understanding and sensitivity to issues associated with poverty, hunger, environment, natural resources management, climate change and knowledge of the context to which non-profit organizations operate.
    Ability to promote the vision and strategic goals of Heifer.
    Computer proficient in word processing, spreadsheets, presentation tools, electronic mail and Internet software (Microsoft Office preferred).
    Strong organizational skills.
    Skilled at strategic thinking and anticipating future developments and trends to incorporate them into organizational plans.
    Demonstrated proficiency in English and Kiswahili oral and written.

    Essential Job Functions And Physical Demands

    Preparing and presenting documents in a well-designed and attractive format with superior attention to detail.
    Ability to lead teams effectively and exhibit strong conflict resolution skills.
    Proven team and customer care skills with the ability to train and work cooperatively with a diverse staff, including field staff in several locations.
    Demonstrates integrity by modeling Heifer’s values and ethical standards.
    Openness to change and ability to manage complexities.
    Constant face-to-face, telephone and electronic communication with colleagues both within and outside of Tanzania.
    May require constant sitting and moving; working at a computer for extended periods.
    Working with sensitive information and maintaining confidentiality.
    Performing multiple tasks with minimal supervision.
    Ability to lift and carry up to 20 pounds (9 kilograms) floor-to-waist.
    Willingness to work with a flexible schedule.
    Willingness to travel both locally and internationally.

  • Phlebotomist Cleaner

    Reporting to the Laboratory Manager, the successful candidate will be responsible for safe collection of laboratory samples following laid down procedures, ensuring suitability of test samples and privacy of patients and personnel.
    Responsibilities

    Timely collection of blood samples and other types of specimens for laboratory investigations from both in-patients and out-patients as per test requirements.
    Timely recording and distribution of specimens to laboratory for processing.
    Maintain adequate stocks of phlebotomy supplies within the section.
    Bleed donors as per the laboratory standard operating procedures.
    Attend to patients’ queries and demonstrate good public relations and customer care.
    Perform and manage quality control checks for all pre-analytical processes, consumables and the environment.
    Support the laboratory to maintain ISO 15189:2012 Accreditation.

    Qualifications

    Certificate in Phlebotomy or its equivalent.
    At least two years working experience in a similar position.
    Excellent public relations and communication skills.
    Excellent computer skills and ability to work with minimum supervision.
    Candidates who have worked in an accredited laboratory will have an added advantage.

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  • Executive Officer

    Function Overview
    Launched in 2015, the Aga Khan University Graduate School of Media and Communications (GSMC) is the premier source of education and tailored training for journalists, communicators and media executives and entrepreneurs in East Africa and beyond.
    Guided by the principles of global excellence and local relevance, GSMC helps individuals to transform their careers and organizations to seize on opportunities and reap the benefits of innovation.
    Position Overview
    Reporting to the Director of the newly formed Innovation Centre, the Executive Officer will implement the Futures Project innovation agenda and manage innovation activities. The successful candidate will work with the Futures Project leadership to establish the Innovation Centre’s processes and manage innovators in the Residence Program and Centre training activities.
    Funded by KfW, the Futures Project has two main aims:

    To provide the knowledge and skills to bolster rural and community media outlets as well as medium sized and major media firms, and
    To provide an intellectual and practical innovation hub, where a sustainability agenda for East Africa’s media can be imagined, tested and put into action.

    In order to achieve these aims, the Futures Project involves two separate – but related – sub-projects:  Formation of an Innovation Centre in Nairobi and establishment of Media Viability Network comprising partners from across the region.
    The ideal candidate will be a self-starter, with outstanding communication skills and a proven capacity to foster and manage innovation in a complex setting
    Reports to: The Director, Innovation Center, Graduate School of Media and Communications
    Responsibilities

    Assist in preparing the annual work plan and budget;
    Manage the operation and maintenance of the Innovation Centre, including repairs, equipment, and supplies within budget guidelines
    Manage the preparation and filing of necessary reports, budgets, acquisition of government licenses and grant use reports as per the grant agreement with the donor
    Ensure that sub-grants are disbursed in a timely and efficient manner
    In consultation with stakeholders, develop and manage Innovation Centre accelerator services, including the Innovator in Residence Program and project grants program.
    Lead the client support activities of the Innovation Centre, including quality training programs, business advisory/mentoring, access to finance, access to information and access to policy;
    Convene events and a comprehensive suite of activities and informational sessions to support the centre activities and engage relevant stakeholders on issues relevant to media start-ups and innovation for media viability.
    Mentor innovators, other participants and staff.
    With support from the legal department, develop licenses/assignments and other commercialization agreements, to support the commercialization of innovation
    In consultation with relevant grant partners, develop collaboration agreements to support the innovation process, network activities and commercialization of innovation.
    Develop and maintain a rapport with clients, mentors, support staff, administration, project members, partner organizations and other stakeholders as needed to carry out job responsibilities in a professional manner.
    Provide clear guidance on matters relating to intellectual property and its management, as they arise and work closely with the legal department to ensure the best interests of all.
    Design and lead due diligence processes to assess the originality of innovation and its  commercialisation potential
    Develop and expand opportunities for  commercialisation and development of  innovative products and services
    Working with the Centre director and other stakeholders, identify financiers to support incubation activities.
    Establish regular meetings and contacts with internal and external stakeholders to ensure seamless delivery across all aspects of the Futures Project.
    Liaise and set up meetings  with Innovation Centre staff and the Project team to ensure that they are well supported and know where to go for support

    Qualifications

    A post-graduate qualification in business/technology/media innovation or related area.
    A minimum of five years administrative management experience preferably in an innovation hub
    Experience in and/or knowledge of the media and communications environment in the region
    Preference will be given to people with start-up experience.
    Strong verbal and written communication skills
    Ability to lead the centre in state-of-the-art technology and emerging media practices
    Experience and/or education in relevant areas such as facilities management, planning, entrepreneurship, event management, volunteer management, use of social media, marketing
    Self-starter capable of identifying and assessing opportunities for commercialization and networking with academics and industries to realize those opportunities
    A strong network within the East African region.

  • Human Resources Manager 

Information and Communications Officer

    Human Resources Manager Information and Communications Officer

    FUNCTION
    The Human Resources Manager is responsible for overseeing the country and applicable project based Human Resource systems and practices to ensure that Heifer remains an employer of choice while remaining compliant with local laws and regulations. While this position reports directly to the applicable Country Director there will be aspects of their position that will require reporting to and working with the Head Quarters (HQ) VP of Human Resources of Strategy and Operations and HQ Human Resources (HR) team members.
    ESSENTIAL CHARACTER TRAITS
    Highly motivated leader, strives for shared vision and teamwork, results-driven, having general business acumen, pro-active, curious, attention to detail, respect for procedures and norms, innovator, superb listener and communicator, analytical, organized, socially sensitive, conviction towards holistic sustainable development.
    RESPONSIBILITIES AND DELIVERABLES
    A. Provide employee relations support to country program staff. (35%)
    DELIVERABLE

    Assist staff with interpretation, intent and understanding on policy and process, and ensure all policies and procedures (both local and those in Global Policies and Procedures Manual) are being followed.
    In partnership with HQ Programs Administration and HQ HR develop and implement necessary policies.
    Manage staff complaints ensuring that they are handled in accordance with policy, procedures and local requirements, as needed.
    On regular basis, in consultation with HQ HR, provide guidance to supervisors when/if disciplinary action needs to be taken with an employee.
    Assist HQ HR with coordination of all immigration matters as needed and ensure compliance with Heifer’s Global Immigration Policy.
    Maintain applicable registration(s) with the local country departments of immigration and employment or labor.
    Working with HQ HR, provide oversight of the periodic performance reviews of all country employees, including sending required information to HQ HR related to performance reviews and/or salary increases or bonuses.
    Manage termination of contracts and employment agreements, facilitate exit interviews and ensure that all local laws and proper procedures are followed when employees exit the organization.
    Provide guidance to Finance and HR HQ teams on terminal benefits calculations and dues on applicable exiting staff.

    B. Lead and oversee recruitment and on-boarding efforts for country program a staff. (25%)
    DELIVERABLE

    Manage the recruitment process of vacant and new positions.
    Provide support to staff on development/revision of job descriptions, advertisement of vacancies and interview of candidates to ensure quality, transparency and fairness in the process.
    Monitor local labor market conditions in the country and make appropriate regional recommendations to management.
    As needed, work with supervisors and leadership to explore and develop flexible recruitment approaches and collaborate with HQ HR.
    Ensure compliance of all HR related information with applicable country laws and Heifer policies.
    Coordinate with HQ HR to compile, update and maintain job descriptions for each position in the country office.
    Develop and coordinate on-boarding orientation for all new hire once a month.

    C. In coordination with HQ Area Programs and HQ HR, support compensation and benefits program and needs. (20%)
    DELIVERABLE

    Administers the employee benefit program in the country office including negotiating competitive rates, enrolling new hires and answering benefit related questions.
    Coordinates with the Director of Global Total Rewards to ensure that country office staff receive all mandatory employee benefits required by local law.
    Meets with new employees to explain benefits package(s) within first week of hire date.
    Implement and ensure ongoing management and regular monitoring of tracking systems for all types of paid leave.
    Conduct periodic surveys of compensation packages and in consultation with HQ HR, advise on all issues related to staff compensation and benefits.
    Ensures compliance with local wage and hour laws and regulations.

    D. Provide leadership and guidance around Talent Development of staff. (10%)
    DELIVERABLE

    Provide leadership and guidance to management in personnel development, including mentoring and coaching, planning and implementing suitable annual training program in order to improve staff performance, motivation and morale.
    Organize regular team-building activities, in order to motivate and build strong management team as staff are stationed in different geographical locations.
    Develop annual development and succession plans for applicable staff.

    E. Manage employee data to support organizational business needs. (5%)
    DELIVERABLE

    Responsible for timely and accurate entry as well as update of employee data in the Agresso and other required systems.
    Processes all Personnel Change Request (PCR) forms on a timely and accurate basis.
    Maintains the organization chart for the country office and send to HQ HR as required.
    Using Heifer approved systems such as Agresso and Laserfiche, maintain proper personnel files for each staff member and ensure that the system protects the privacy of individuals and maintains information confidentiality.

    F. May perform other job-related duties as assigned. (5%)
    Minimum Requirements

    Bachelor’s degree plus five (5) years of Human Resources experience in a similar role.

    At least two (2) years in a supervisory capacity.

    Fluency (speaking, reading and writing) in English language is required

    Preferred Requirements

    Master’s degree in a related field. Experience in HR for NGO or non-profit strongly desired. Human Resource Certificate.

    Required Skills
    Required Experience
    Most Critical Proficiencies

    Strong negotiating and networking skills.
    Ability to manage time well and to handle numerous commitments and projects while staying on deadline.
    Skill at producing accurate and detailed information.
    Skill at communicating with all levels of personnel.
    Skill with a variety of computerized human resources systems.
    Skill with PC (Microsoft Word and Excel preferred).
    Knowledge of basic immigration laws and practices.
    Understanding of compensation administration.
    Experience working with those of different cultures and backgrounds.

    Essential Job Functions and Physical Demands

    Include any significant physical, mental and emotional actions that are required of the job. These include traveling, time spent sitting, presenting, working independently, after hours, performing mathematical and/or statistical computations, etc.
    Ability to work with sensitive information and maintain confidentiality.
    Proven interpersonal and communication skills with the ability to relate to individuals and groups diplomatically and tactfully, and to convey information to all levels of staff.
    Ability to foster good relationships with vendors.
    Constant face-to-face, telephone and electronic communication with colleagues and the general public.
    Ability to assign and review the work of direct report.
    Ability to produce and present documents in a well-designed and attractive format with impeccable attention to detail.
    Ability to perform multiple tasks and to establish priorities and meet deadlines.
    May require constant sitting; working at a computer for extended periods.
    Ability to perform as an effective team member and work cooperatively with a diverse staff.
    Well organized and confident to work independently but can also function as strong team player.
    Ability to work with sensitive information and to maintain confidentiality.

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  • Medical Ward In Charge

    Overall Responsibility: Reporting to the Nursing Director, the successful candidate will be responsible for overseeing the delivery of quality care that promotes safety and well-being of all patients within the assigned unit.
    He / she will plan, coordinate, manage and evaluate all patient care activities including quality, resources, regulatory compliance, staff development and finance.
    Key Responsibilities

    Lead the unit team in formulation, implementation and evaluation of annual goals and objectives in accordance with departmental and Hospital strategic objectives.
    Lead the team in development, implementation and review of policies, procedures, protocols, and care guidelines based on international standards
    Participate in the Budget process and ensure efficient utilization of resources
    Ensure that all policies, procedures, equipment and supplies are in place.
    Responsible for the recruitment, selection, orientation and on- going training of the unit staff
    Oversee continuous education of unit staff and identify staff training needs
    Participate in Quality and patient safety activities in the unit and hospital

    Requirements

    Bsc Nursing.
    BLS certificate and other unit specific certification requirements.
    At least five years working experience in nursing practice, with three years in Nursing Leadership role.
    Valid Kenyan nursing practice licence.
    Working knowledge of a Hospital Management Information System.
    Excellent PR and Communication skills.

  • Human Resource Manager Obstetrician & Gynaecologist

    The hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa.
    Overall Responsibility
    Implement the whole spectrum of Human Resource Operations including Talent resourcing, planning and development, Compensation and benefits Management, Performance management. The incumbent will also monitor compliance to HR regulatory requirements of all personnel and participate in the institutional quality agenda.
    Responsibilities

    Employee Relations.
    Talent Management.
    Expatriate Employees Management.
    HR Metrics and Analytics.
    Oversight of HRIMS.

    Qualifications

    Bachelor degree in Human Resource Management (Master Degree in Human Resource Management would be an added advantage).
    Post Graduate Diploma in Human Resources management.
    Over 5 years’ experience in HR roles in comparable institutions.
    Member of a recognized professional HR body.

    Skill And Competencies

    Strong capability in policy in administration, operations and execution.
    Well organized with clear leadership and management skills
    Train of Trainers.
    Problem solving with clear judgment and decision making skills.
    Excellent communication and interpersonal skills. Conversant with HR business partnership approach.
    Proficiency in MS Office packages.
    Ability to effectively coordinate change management initiatives.
    Ability to build a cohesive work environment.
    Ability to engage stakeholders at all levels in the organization.

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  • MRI Technologist Procurement Officer

    Reporting to the Radiology Manager, the successful candidate will be responsible for the provision of effective Magnetic Resonance Imaging (MRI) services at the Hospital.
    Qualifications

    Diploma in Medical Imaging Sciences.
    Certificate or post graduate training in Magnetic Resonance Imaging (MRI).
    Must be registered and licensed by the Radiation Protection Board of Kenya.
    Must have at least 5 years working experience 2 of which should be working experience on a 1.5 Tesla MRI Unit.
    Excellent knowledge of techniques in general and specialized Radio diagnostics, Computed Tomography (CT) and Fluoroscopy.
    Excellent computer skills in Hospital Information System (HIS), Radiology Information System (RIS) and ability to work with minimum supervision.
    Excellent interpersonal and communication skills.

     

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  • Section Head – Biochemistry Services Catheterization Laboratory Nurse Clinical Nurse (Renal) Clinical Pharmacist Pharmacist Pharmacy Coordinator Resident Medical Officer In Charge

    Job Summary

    Perform tests according to standard laboratory procedure and guidelines.
    Monitor turnaround time of results and manage referral specimens to other hospitals
    Responsible in all sections with the assistance of assigned Laboratory Technologist
    Conduct competence evaluation test for Laboratory Technologist
    Ensure maximum and cost-effective utilization of reagents and appropriate stocking of reagents and consumables through CARE 2000
    Participate in continuous medical education programmes of the department and regularly update the technologists with new and existing techniques
    Supervise the daily performance of laboratory technologists assigned to the section.
    Ensure compliances of all the daily quality assurance requirements in the sections

    Required qualifications, attributes and experience

    Higher Diploma or BSCI in Medical laboratory sciences
    Registered and licensed by KMLTTB
    Minimum of Six (6) years working experience as a laboratory Technologist
    Minimum of Four (4) years working experience in Biochemistry.
    High degree of administrative capability and good leadership skills
    Ability to write and review SOPs
    In depth knowledge regarding hospital wide quality initiatives ISO 15189 and JCIA will be an added advantage.

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  • Human Resource Officer

    Overall Responsibility
    Reporting to the Human Resources Manager-Operations, the Human Resources Officer will support timely delivery of human resource plans, data management, and operations.
    Responsibilities

    Support effective implementation of human resource policies, plans and procedures.
    Support in forecasting and planning the talent pipeline requirements in line with the function/business strategy.
    Participate in realization of people processes of talent recruitment to ensure optimal capabilities.
    Manage specific projects as determined in the annual HR operational plan as well as participating in functional and cross-functional initiatives
    Monitor and develop regular statistical information regarding HR issues.
    Maintains an efficient and effective filing system for HR documents, including the filing of staff files and data management.
    Monitor and submit monthly probationary report and share with supervisor a month before the probation end date.
    Support payroll administration
    Maintains contract expiry dates and update the supervisor one month in advance.
    Keep track of all active staff in employment and process separations of those whose contracts will not be renewed/terminated.
    Assist in the induction and orientation process of new staff; ensuring that new staffs are well versed with the various human resource policies such as the human resource manual and the code of conduct.
    Supports with the development of SOP and implementation of the same.

    Requirements

    Bachelor Degree in Human Resources Management
    Higher Diploma in Human Resource Management
    5 years’ experience in HR roles in comparable institutions.

    Skill And Competencies

    Good computer literacy (MS Office, Excel, PowerPoint)
    Ability to engage, inspire, and influence people
    Ability to develop clear, actionable steps from overall strategy. Team player Customer service orientation
    Quality management orientation
    Understands employee opinions, monitors the effect of business decisions on people, and advises on addressing employees’ concerns.
    Applies employee relations and employment practices in order to create a positive, ethical, effective work environment.

  • ACU In Charge Medical Ward in Charge

    Overall Responsibility: Reporting to the Nursing Director, the successful candidate will be responsible for overseeing the delivery of quality care that promotes safety and well-being of all patients within the assigned unit.
    He / she will plan, coordinate, manage and evaluate all patient care activities including quality, resources, regulatory compliance, staff development and finance.
    Key Responsibilities

    Lead the unit team in formulation, implementation and evaluation of annual goals and objectives in accordance with departmental and Hospital strategic objectives.
    Lead the team in development, implementation and review of policies, procedures, protocols, and care guidelines based on international standards
    Participate in the Budget process and ensure efficient utilization of resources
    Ensure that all policies, procedures, equipment and supplies are in place.
    Responsible for the recruitment, selection, orientation and on- going training of the unit staff
    Oversee continuous education of unit staff and identify staff training needs
    Participate in Quality and patient safety activities in the unit and hospital

    Requirements

    Bsc Nursing.
    BLS certificate and other unit specific certification requirements.
    At least five years working experience in nursing practice, with three years in Nursing Leadership role.
    Valid Kenyan nursing practice licence.
    Working knowledge of a Hospital Management Information System.
    Excellent PR and Communication skills.

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