Company Founded: Founded in 1920

  • Digital Engineering Lead 

Senior Software Engineer 

Principal Software Engineer 

Senior IT Manager – Infrastructure: Rest of Africa

    Digital Engineering Lead Senior Software Engineer Principal Software Engineer Senior IT Manager – Infrastructure: Rest of Africa

    Introduction…
    The Job holder will provide digital engineering architecture, design, build and innovation leadership, and accountable for implementing, enforcing, shaping, challenging and evolving the established Oldmutual digital engineering strategy for MyOldmutual pan African digital platform using best agile engineering and best cloud engineering practices mainly enabled by Amazon Webservices.
    Minimum Requirements…
    ACADEMIC & PROFESSIONAL QUALIFICATIONS

    Bachelors Degree in Software Engineering, Computer Science, or Electronic Engineering
    Vendor neutral IT architecture certification such as Zachman or ToGAF or equivalent.
    AWS Solution Architect certification – Associate or professional level required.
    Previous practical exposure to other cloud platforms, particularly Microsoft Azure, a plus.
    Professional qualifications in Mobile and or Web Application development is a plus.

    SKILLS AND KNOWLEDGE

    7+ years Significant experience in full software engineering lifecycle within complex business environments – from feasibility and economic value analysis and concept definition, product design, through solution design evaluation and recommendation, cost estimation, sourcing and contract administration, construction and delivery management to deployment, maintenance and evolution.
    Practical knowledge of software engineering processes – particularly agile software engineering.
    Practical knowledge of software engineering economics
    Knowledge of common cloud engineering principles and design patterns
    Skilled in Infrastructure design, cloud architectural patterns, and cloud software particularly on Amazon Webservices.
    7+ years of building and integration of massively distributed high performance software systems with at least 5 years as a senior engineer.
    Expert in service oriented architecture and micro-service architecture
    Experience in serverless computing technology.
    Practical knowledge in of software engineering productivity and continuous integration and continuous delivery processing and the supporting technologies, particularly based on AWS cloud.

    Skilled in data engineering and Big Data management systems
    Job Specification…

    Digital Architecture, Digital Platform Design and  Digital Engineering Management

    Lead digital IT architecture governance for a portifolio of digital engineering projects
    Lead digital IT detailed solutions design, systems architecture and technology solution stack choices.
    Lead digital software engineering projects quantities estimation:- schedule, cost and risk.
    Lead feasibility, value and RoI analysis for proposed digital engineering projects
    Contribute to shaping high value business cases for digital engineering project proposals
    Working closely with project managers, responsible for detailed planning and prioritization of digital engineering project with emphasis on the engineering aspects of the project.
    Contribute to shaping legal contracts related to digital engineering projects
    Collaborate and foster relationships with other digital software engineers, IT engineers, product owners, project managers, business analysts, UI/UX designers,  data management specialists, data scientists, subject matter experts, heads of digital, marketing, legal, finance, procurement etc for efficient and effective delivery of digital projects.
    Work very closely with IT operations engineering teams to do digital systems capacity planning and budget forecasting.

    Digital Engineering Delivery

    Lead system architecture reviews  of inflight and closed digital engineering projects
    You will be the chief implementation engineer capable of leading the integration of several distributed digital systems, primarily leveraging AWS cloud– you will be required to give both conceptual guidance as well as hands on software development support.
    Lead the end to end testing of complex distributed systems that primarily leverage AWS cloud tools, to ensure fast ad high quality digital solutions.
    Manage digital engineering partners and vendors to ensure effectively and timely delivery
    Prepare, track and communicate detailed engineering project progress updates.
    Preparation and communication of digital engineering performance reports.

    Managing and Directly Contributing to Engineering Innovation

    Continuously scan the internal business environment for ideas, trends in software engineering best practice and digital technologies, and recommend software engineering process innovations, business process innovations and or technology innovation opportunities to improve value from digital investments.
    Proactively propose or lead tech innovation proposals that support our pan African digital platform agenda, and demonstrate through proofs of concept the new tech innovative ideas.

    Nurturing engineering teams

    Nurture other engineers.

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  • Underwriter 

AML Officer – Faulu

    Underwriter AML Officer – Faulu

    Introduction…
    To Ensure that the company business is professionally underwritten to an acceptable standard within the underwriting guidelines and arranged reinsurance program
    Minimum Requirements…
    Academic:
    Bachelor’s Degree & progress towards CII qualifications
    Key Competencies:

    Marketing and customer relations
    Strong interpersonal skills
    Organized and self-driven
    Knowledge of Reinsurance Treaty, Facultative wording and Reinsurance slips
    Good analytical skills
    Computer knowledge
    Ability to communicate effectively
    Good understanding of general Insurance products

    Job Specification…
    Quotations and Risk Acceptances

    Ensure quotations allocated are done and approved by the Underwriting Manager and dispatched within the agreed turnaround time
    Accept new motor and domestic package proposals which meets acceptable underwriting standards subject to approval by the Senior Underwriter within the delegated authority

    Underwriting Process and Procedures

    Analyze and assess proposal forms and risk notes and confirm correctness within the acceptable underwriting standards
    Register and input all allocated new business in the system within the agreed turnaround time
    Prepare /Issue policies for all classes of insurance within the system within the agreed turnaround time
    Process all endorsements within the agreed turnaround time
    Respond to all correspondence within the agreed turnaround time
    Ensure adherence to all the process procedures and controls

    Risk Management

    Analyze and assess proposals and risk notes and report to the team leader on the need to carry out surveys for small to medium size non-standard risks
    Communicate with the team leader on the client’s progress on the implementation of surveyor’s recommendations in improving the status of risks written

    Policy Renewals

    Work on the allocated renewal scrutiny listing 2 months prior to expiry of policy and dispatch renewal notices to producers/clients1 month prior to renewal date
    Follow up allocated policies falling due for renewal and provide weekly report to Senior Underwriter to ensure achievement of monthly retention ratio of at least 90%

    Reinsurance

    Liaising with the Reinsurance Section regarding risks requiring facultative reinsurance placements.
    Filing – Comply with the agreed filing and record keeping system

    Customer Service
    Attend to direct customers who visit the office for inquiry and provide prompt attention and efficient service
    Finance

    Enforce credit control and effect cancellation for policies not paid to ensure that premium is paid for risks accepted
    Ensure all monies collected are banked on daily basis

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  • Collections Officer – Faulu 

Human Capital Consultant (Rewards & Benefits) – Faulu 

Credit Analyst – Faulu 

Credit Analyst (Retail) – Faulu 

Securities Perfection Officer – Faulu 

Manager Credit Relationships(Retail) – Faulu

    Collections Officer – Faulu Human Capital Consultant (Rewards & Benefits) – Faulu Credit Analyst – Faulu Credit Analyst (Retail) – Faulu Securities Perfection Officer – Faulu Manager Credit Relationships(Retail) – Faulu

    Introduction
    Working closely with the Collections Manager, he/she will ensure compliance with internal credit policies and procedures, best practices and CBK prudential guidelines to facilitate management of credit risks within tolerable levels. The Job holder will ensure that ALL approved and disbursed loans are full repaid as stipulated in the terms and conditions to prevent loss to the institution.

    Job Specification
    Minimum Requirements.

    Business related Degree
    2 years’ experience in credit and debt collection
    Knowledge in credit management is an obvious advantage
    Proficiency in T24 skills
    Capacity and willingness to work for long hours and within strict deadlines
    Excellent interpersonal skills
    High degree of confidentiality
    Analytical mind
    Knowledgeable on the Financial services sector
    Assertive
    Honest
    Highly organised
    Creative and Innovative
    Proactive and fast decision maker
    Physically fit and versatile and able to work on a computer for long hours

    KEY MEASURABLE GOALS

    Ensure the PAR is maintained within the institutional targets.
    Ensure prompt realization of loan securities.
    Ensure high TAT on insurance claims processing.
    Adherence to internal credit policies and loan administration procedures regarding collections.
    Ensure the recoveries against write-offs target is achieved

    KEY RESPONSIBILITIES

    Ensure one day arrears management for all disbursed loans
    Record and maintain a track of all the recovery progress for all loans in arrears
    Prepare weekly arrears reports for all the branches and follow with them to ensure full repayment.
    Prepare demand letters and ensure that they are forwarded to the defaulting customers.
    Prepare debt collection instructions to external service providers to facilitate recover as per the debt recovery guidelines.
    Prepare reports and make recommendations on bad debts to be written-off to the management for approval.
    Processes and maintain an updated register on loan related insurance claims and ensure prompt reimbursement.
    Monitor debt collection response cycles and contacts as well as credit control performance
    Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels.
    Report and monitor all risks associated with debt recovery
    Generate compliance reports for use in decision making and performance appraisals
    Do any other duties that may be assigned by the Management.

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  • Customer Experience Manager – Life Kenya 

Mechanic & Administrative Assistant Assessment Centre General Insurance, Kenya

    Customer Experience Manager – Life Kenya Mechanic & Administrative Assistant Assessment Centre General Insurance, Kenya

    Introduction
    Reporting to the Head of Operations for the Life Business, the job holder is individually accountable for overseeing the Life Business customer service department and ensuring the company delivers the highest level of customer Experience possible. The Job holder will also Supervise, coach & mentor the Customer Service team.
    Minimum Requirements

    Bachelor’s degree in Business or related field
    Professional qualifications in Insurance e.g ACII, Institute of Customer Service
    Minimum 4 years’ work experience in Customer Experience in a senior role
    Proficient in MS Office suite applications
    Self driven & proven regarding Customer experience- acute attention to Customer issues
    Ability to work well under pressure and thrive in a fast paced environment,
    Effectively manage competing and/or changing priorities
    Problem-solving skills
    Excellent Stakeholder Management -Able to relate well to people at all levels
    Attention to detail
    High sense of responsibility
    Strong phone contact handling skills and active listening
    Customer orientation
    Excellent verbal, written communication, presentation skills, and decision making skills
    Excellent organizational skills -Ability to multitask, prioritize and manage time effectively

    Job Specification

    Drive Superior Customer Experience performance.
    Propose and promote internal and external Customer Experience initiatives within the Organization.
    Responsible for overseeing the Life Business customer service department and ensuring the company delivers the highest level of customer service possible.
    Maintain superior levels of Customer Experience by providing real time solutions to Customer complaints
    Implement customer initiatives that lead to developing an intimate relationship with our Customers as opposed to a transactional mien.
    Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting customer surveys and benchmarking best practices and analyzing customer information and applications.
    Improve customer service procedures, policies and standards for the customer service department with a view to having superior customer experience.
    Reputational risk detection, management and reporting.
    Ensure awareness and adherence to applicable SLAs.
    Provide regular reports for Customer Experience monitoring and analysis.

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  • Administrative Assistant, General Insurance – Kenya 

Performance Analyst-Asset Management-Kenya

    Administrative Assistant, General Insurance – Kenya Performance Analyst-Asset Management-Kenya

    Introduction
    Reporting to the Team Leader, Service Provider Management, the job holder will maintain and handle all administration duties in the department as per the standards of service.
    Minimum Requirements

    Business Related Degree
    Customer Service experience will be an added advantage
    Technical Knowledge
    At least 3 years’ experience
    Insurance Knowledge
    Decision Making,
    Telephone efficiency
    Client Focus
    Information & time Monitoring/Management
    Stakeholders management Commitment
    Team Orientation
    Initiating Action

    Job Specification

    Ensure customers complaints are addressed in time
    Manages daily operational (client service and or administrative) delivery within claims department.
    Preparing reports, schedule meetings and maintain diary ensuring reports delivered on time.
    Ensuring adequacy of stationery in the department.
    Organize and co-ordinate departmental functions.
    Ensure all equipment are functioning correctly in the department.
    Develops and maintains procedural documentation e,g service provider documentation, signed SOPs and SLAs.  
    Provides input to other areas i.e. client feedback/queries.
    Establishes and maintains relationships with Internal stakeholders.

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  • Team Leader, Service Provider Management General Insurance, Kenya 

Claims Analyst -Recoveries General Insurance, Kenya

    Team Leader, Service Provider Management General Insurance, Kenya Claims Analyst -Recoveries General Insurance, Kenya

    Introduction
    Reporting to the Claims Manager, the job holder will ensure that service providers, both internal and external are managed in a professional manner thereby meeting the customer expectations and the Company’s Corporate Objectives.
    Minimum Requirements

    Degree
    Diploma in Insurance
    Basic computer skills
    Negotiation skills
    Good Communication and Interpersonal skills
    Customer service skills
    4 years working experience in the insurance industry

    Job Specification

    Monitor the performance of service providers for effective service delivery
    Explore the better alternative ways of dealing with a claim so as to minimize claim expenses and costs where service providers are involved
    Maintain effective business relationships by constantly interacting with service providers so as to ensure customers have a pleasant experience
    Prepare management reports for the department to advice on the status and show the performance of the service providers at any one time
    Provide feedback to claims on trends picked up during assessing and quality control audits. (Reporting on emerging Risks)
    Effectively manage and control the quality of claims data
    Effectively manage and control payments and releases
    Adherence to SLA and Best Practices – Motor
    Supervise, train, mentor and coach staff within the unit to ensure they remain motivated
    Respond to customers queries and complaints and adhere to turn around times to resolve

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  • Piggery Supervisor

    Piggery Supervisor

    We are a Company based in Koru, Kisumu County, seeking to recruit an experienced person to supervise pigs in our farm.
    The supervisor will be responsible for:

    Overall operations at the piggery & ensure that all pigs are healthy and well taken care of.
    Keeping records of the piggery operations.
    Ensure cleanliness of the piggery/pigs.
    Supervise any staff at the piggery.
    Any other related duties that will be assigned.

  • Senior Marketing Executive – Research & Product Development (Faulu)

    Senior Marketing Executive – Research & Product Development (Faulu)

    Introduction
    Reporting to the Marketing Manager, Research & Development the job holder will be responsible for researching on Brand, Financial Environment and Consumer Dynamics with the objective of developing products and facilitating business decision making, as well as management of the Faulu Products Portfolio.
    Minimum Requirements

    A Degree in business, marketing or social sciences field with relevant qualifications including marketing, insurance, customer service, communications and/or public relations
    Computer proficiency
    Analytical Skills
    Public Relations Skills
    3 years of marketing/product management experience
    Highly creative with strong presentation and communication skills
    Strong analytical skills
    A team player disposition
    Innovative strategic marketer and planner
    Sharp knowledge of market trends
    Good public image and personality
    Ability to travel extensively
    Flexible working hours

    Job Specification…

    Research, Measurement and Surveys

    Analyzing financial sector trends in support of strategy initiatives – investigative studies to guide decision making
    Data mining for the brand and various products – Competitor benchmarking and determination of products market viability
    Brand Health Checks / Brand Tracker – Liaise with relevant research agencies to conduct Brand Tracker studies
    Conduct Customer Satisfaction Surveys – Customer Satisfaction Index (CSI) and Net Promoter Score (NPS)
    Pre and Post Campaign Measurement – Campaign impact assessment reports
    Facilitate qualitative and quantitative consumer banking behaviour studies
    Internal staff motivation and performance surveys- Analysis and report writing
    Conduct Branch Feasibility Studies

    Customer Value Proposition Development

    Conducting and monitoring CVP studies and customer profiling in the organization in alignment with business strategy
    Customer segmentation and product rationalization as per CVP

    Product Development
    Member of the Products Development Committee
    Needs analysis, design and Product testing – responsible for researching, developing and building products based on industry experience and contact with customers and prospects
    Product development from end to end

    Identifying and assessing relevance of both existing and new products through the lens of respective CVPs
    Product concept testing(UAT), piloting and tracking in conjunction with Operations Excellence department and I.T Business Systems
    Developing product enhancement strategies including making recommendations on time to business development
    Product fact sheet development and updates
    Competitor product benchmarking to inform business decisions
    Closure of all product related regulatory and internal approvals
    Training of customer facing staff on products

    AML, KYC and CFT Responsibilities

    Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
    Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

    Innovations

    In conjunction with the Products Development Team nurture innovative technological strategies in product development

    Experiential Activities

    Product activations, market storms, branding and customer loyalty
    Participate in product and thematic campaigns activations
    Facilitate product communication strategy
    Assist on need basis to determine flagship products and services to promote during sponsorships
    Faulu Experiential Asset Management
    Ensure truck, equipment, sound and all experiential inventories are serviced and maintained.
    Budget management of all the departmental functions
    Available to take any other assigned tasks by management

    Content Management of Faulu Products on digital platform

    Content management of Faulu products on digital platforms

    Leads Management

    Monitor leads conversion and facilitate requisite reports

    Media Monitoring

    Monitoring efficiency of contracted media services suppliers and service delivery as per stipulated Service Level Agreements

    Support customer, deposit and loans growth strategies

    In conjunction with the Marketing Manager R&D, facilitate launch and execution of respective campaigns as dictated by business needs
    In liaison with Marketing Communication facilitate effective product communication to promote product uptake

    Research Budget Management

    In collaboration with the Marketing manager, R&D optimize cost management of the annual budgets for Research and Product development

    Liaison with other marketing arms (Brand & Product Communication and Experiential & CSR) to ensure 360 degree communication and customer engagement.
    Good working relations and support to other departments

  • Senior Underwriter – HQ 

Business Development Officer GI & Health – Mombasa Branch 

Records Management Officer – Faulu 

Relationship Manager, Retail (Branches) – Faulu

    Senior Underwriter – HQ Business Development Officer GI & Health – Mombasa Branch Records Management Officer – Faulu Relationship Manager, Retail (Branches) – Faulu

    Introduction
    To Ensure that the company business is professionally written to an acceptable standard within the underwriting guidelines and arranged reinsurance program
    Minimum Requirements…
    Qualifications:

    University degree
    Basic Insurance qualification
    Sales and Marketing Qualification

     Experience:

     Minimum of 3 years

    Job Specification…

    Quotations and Risk Acceptances

    Ensure quotations allocated are done and approved by the Underwriting Manager and dispatched within the agreed turnaround time
    Accept all new agreed proposals which meets acceptable underwriting standards within the delegated authority

    Underwriting Process and Procedures

    Analyze and assess proposal forms and risk notes and confirm correctness within the acceptable underwriting standards
    Ensure all incoming business are captured in the system accurately and monitor backlog status and observe timely month end closing
    Prepare /Issue policies and endorsements for all classes of insurance within the system at the agreed turnaround time
    Process all endorsements within the agreed turnaround time
    Respond to all correspondence within the agreed turnaround time
    Ensure adherence to all the process, procedures and controls within the department

    Ensure Reinsurance allocations are done properly as per treaty on every business before capturing into the system
    Conduct trainings on various covers to team and intermediaries etc
    Risk Management

    Analyze and assess proposals and risk notes and recommend on the need to carry out surveys for small to medium size non-standard risks
    Communicate to the client’s progress on the implementation of surveyor’s recommendations in improving the status of risks written
    Resolve internal control audit recommendations fully and ensure no issue automatically escalates
    Monitor the quantity and quality of work done with ZERO error which may result in disputes with other departments.

    Policy Renewals

    Work on the allocated renewal scrutiny listing 3 months prior to expiry of policy and dispatch renewal notices to producers/clients1 month prior to renewal date
    Follow up allocated policies falling due for renewal and provide weekly report to Underwriting manager to ensure achievement of monthly retention ratio of at least 80%
    Establish unrenewed list by 1st Week on the following month and make counter follow ups

    Reinsurance

    Liaising with the Reinsurance Section regarding risks requiring facultative reinsurance placements.

    Filing

    Comply with the agreed filing and record keeping system

    Customer Service

    Attend all customers enquiries and provide prompt attention and efficient service 

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