Company Founded: Founded in 1920

  • Data Platform Product Owner (ROA) – Nairobi

    Data Platform Product Owner (ROA) – Nairobi

    Job Summary

    Job Description

    You will provide product management leadership for the creation of data modeling, data extraction, data ingestion, cleaning, transformation, harmonization, consolidation, and utilization solutions for a cloud based global multi-enterprise data platform and be held accountable for ensuring that these solutions provide business value and delightful customer experience.

    Job Specification

    Strategic Alignment

    Define data platform product strategic blueprints and roadmaps aligned to the business’s digital and data strategy.
    Define a data platform business architecture aligned to the data product strategy.
    Define end to end business use cases
    Engage in continuous alignment of business and technology stakeholders on data platform initiatives.
    Develop data platform business cases
    Develop, track and report on data platform quarterly plans.

    Strategic Execution

    Create epics and user stories and lead story mapping to develop data platform functionality.
    Define user requirements, functional requirements, data flows, business process flows.
    Prioritize backlog for new feature and enhancement development
    Lead sprint planning and grooming
    Collaborate on product design with product managers, architects and engineers.
    Support product release and go-to-market processes
    Manage product requirements changes during delivery
    Coordinate and negotiate delivery with other product owners for cross team delivery of data platform product features
    Lead business analysis activities
    Partner with project management, engineering and testing to define project delivery timelines.
    Ensure developed functionality meets functional and quality requirements
    Collaborate with digital product owners, architects, user experience designers, engineers, testers, and scrum master to deliver quality data platform solutions.
    Ensure solutions can be supported and easily maintained
    Triage and prioritize and bug fixes in backlog.

    Key Competencies:

    Experience with data handling, processing, harmonization, and standardization
    Understanding of transactional systems, reporting systems, and data warehousing
    Experience with user experience and business process development
    Understanding of system and data integration modalities
    Understanding of data processing technologies
    Understanding of data storage modalities
    Experience with application and system development
    Hands on programming experience a plus
    Experience with Software Development Lifecycle (SDLC)
    Experience in agile development and using development tools
    Analytical thinking and problem solving
    Results oriented and business value focused
    Ability to manage multiple priorities in a fast paced environment
    Ability to work collaboratively and influence in a matrixed environment
    Escalate issues to management as appropriate
    Ability to communicate complex technological concepts to business users
    Ability to translate and communicate business needs into technical requirements.
    Able to define incremental development paths for functionality to achieve future vision
    Knowledge of and experience with cloud technologies particularly AWS a plus.

    Education & Experience:

    8+ years experience in a related job
    Bachelor’s Degree in computer science, Information technology, Information Systems, or Business related field.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Financial Program Manager, VCP

    Financial Program Manager, VCP

    BACKGROUND
    Volunteering for development is one of the important ways in which WUSC pursues its mission. WUSC’s Volunteer Cooperation Program (VCP) has ambitious targets to mobilize hundreds of skilled Canadian volunteers each year to support partners in developing countries where we are working to advance gender equality and facilitate economic opportunities for poor and marginalized young people, especially young women and refugees. Overseas, our volunteers collaborate with a wide variety of partners, including enterprise and social enterprise development incubators, skills training centres, enterprises, women’s organizations, and youth groups. In Canada, WUSC works with institutions and individuals to identify, prepare, and support volunteers who travel overseas to support our partners for various durations of time. Our network in Canada also works with WUSC to raise awareness among Canadians to inspire greater action on global development issues. Our collective focus is on sustainable and inclusive changes to create a better world for youth.
    RESPONSIBILITIES
    Under the supervision of the Director VCP and the Country Director, the PM will be responsible for implementing the VCP in Kenya. He/she shall ensure the coordination of all VCP activities and is responsible for managing its human resources (employees and volunteers) and its material and financial resources. He/she shall represent the Program in dealings with different agencies and organizations and ensure linkages and synergies between the Program and the other WUSC projects and activities in the country. The PM is the main point of contact for the Program’s partners and volunteers. He/she is responsible for developing a solid network of partners – from public and private sectors, and civil society – to achieve the Program’s objectives. In carrying out this mandate, the Program Manager will be supported by local country employees, including a senior program officer and Program support volunteers. The PM may count on the support of colleagues from the region and teams in Canada for volunteer mobilization, financial management, training, sectoral analyses, and monitoring and evaluation.
     Program coordination

    In collaboration with the Director, VCP and other colleagues in the region, design and implement the VCP Program in-country in a coherent and effective manner in relation to the country’s priorities and regional priorities
    Develop work plans, annual budgets and annual reports for the Program
    Manage the activities of the Senior Program Officer, partners and volunteers in relation to the planning, implementation, monitoring and evaluation of VCP programming in the country.
    In collaboration with the Senior Program Officer and the Director, VCP, and Country Director participate in studies, the analysis and strategic planning in sub-sectors concerning the implementation of the market systems development approach
    Ensure the delivery of the Program’s expected results in-country by establishing agreements with partners and through planning, activities monitoring and results reporting
    Manage the Program in accordance with the policies and procedures established by the Program and by WUSC
    In collaboration with the in-country Director, represent the Program on behalf of WUSC in dealings with in-country governmental agencies, the Canadian government (Embassy, Global Affairs Canada), other funders and strategic partners in the country
    Meet annual targets with regards to the number of volunteers and expected person-days.
    In collaboration with local partners, program support volunteers and the senior program officer implement procedures to support volunteers on their arrival and over the duration of their mandates, addressing aspects such as welcoming volunteers to the country, housing, security, living and working conditions, end of contract issues and emergency medical evacuations, with due consideration for how conditions may affect women and men differently
    In close collaboration with the Senior Program Officer and the Volunteer Mobilization Team Canada, participate in the recruitment and mobilization of Canadian volunteers
    With the support of the Senior Program Officer, coordinate the recruitment process for Global South volunteers (with said process to include the signing of contracts and volunteer mobilization)
    Organize appropriate training/orientation sessions, taking into account the specifics of each mandate, in preparation for the arrival of North-South volunteers and the departure of South-North volunteers
    Support program personnel, partners and volunteers in the development of their intercultural skills and, if necessary, organize training
    Coordinate the identification and securing of additional funding resources to support Program partners’ programming
    Support the implementation of the VCP program’s approach to improve organizational performance, advocate for gender equality, and implement more sustainable, innovative, and inclusive initiatives and services for poor and marginalized young women. Mobilize staff, volunteers and Program partners with regards to 1) the documenting of results and good practices and 2) the generation of content and knowledge, with the goal of the communication and dissemination thereof, both internally and externally
    With the support of the Gender Equality and Social Inclusion Advisor (GESI), volunteers and partners, integrate or ensure the integration of Gender Equality concerns in all Program activities; organize training sessions, if necessary
    With the support of the results-based management (RBM) specialist (possibly a volunteer), integrate or ensure the integration of RBM in activity planning and reporting of results; organize training, if necessary

     Management and administration

    Ensure personnel management in the country, by participating in recruitment, training and performance reviews, in accordance with current policies and practices
    In collaboration with the Director VCP, the Finance Portfolio Manager for the VCP Program in Canada, and with the country office finance team , plan and manage financial and material resources in accordance with Program guidelines and the policies and procedures of WUSC.  
    Produce budgets and ensure budget monitoring
    Authorize Program expenditures and approve the required financial reports
    Ensure that the emergency and security procedures established by WUSC with respect to volunteers and Program personnel are implemented, updated and enforced

    QUALIFICATIONS AND COMPETENCIES
     Education

    An advanced university degree in a relevant discipline (international development, economic development, business development or development studies) or equivalent years of professional experience.

    Experience & Competencies

    Ten years of experience in managing development cooperation programs
    Two years of experience in coordinating intercultural teams and experience in volunteer management an asset
    Experience in needs analysis, capacity building and training
    Experience in personnel management
    Experience in budget development and budget management
    Experience in project development and project management
    Work experience in an intercultural context
    Excellent communications and representation skills
    Excellent organizational and time management skills
    Exceptional interpersonal skills
    Knowledge of national development strategies, particularly in relation to the economic sector, businesses, entrepreneurship, employability, and vocational and technical training
     An entrepreneurial spirit
    Proficiency with information technologies and computer skills (Word, Excel, the Internet, etc.) and familiarity with Google Drive and Gmail an asset
    Knowledge of the economic development sector
    Adherence to the Gender Equality approach and the values of social inclusion
    Knowledge of Results-Based Management
    Excellent written and verbal communication skills in English
    Curious, enthusiastic and willing to innovate and adapt

    APPLICATIONS
    WUSC’s activities seek to balance inequities and create sustainable development around the globe; the work ethic of our staff, volunteers, representatives and partners shall correspond to the values and mission of the organization. WUSC promotes responsibility, respect, honesty, and professional excellence and we will not tolerate harassment, coercion, sexual exploitation or abuse of any form. Successful applicants will be required to undertake an enhanced criminal record check where appropriate. WUSC is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

    Apply via :

    wusc.ca

  • Claims Officer

    Claims Officer

    Job Description

    The Administration Officer is responsible for ensuring proper documentation, and processing of insurance claim application forms. The role holder must report insurance claims to the insurers within agreed service level agreements and maintain high level of efficiency in preparation and submission of reports.

    Key Responsibilities.

    Monthly credit life booking and declaration for the entire bank loans.
    Ensuring clients issued with loans above FCL are issued with medical letters and are on cover in time.
    Analyzing claims application documents and follow up for settlement, ranging from General and Life Insurance.
    Faulu staff Medical Administration, i.e member addition, exits & endorsements.
    Rise and follow up on claims appeal and ex-gratia settlements.
    Provide training and information to the bank staff on the claim’s requirements.
    Prepare and share claims update report to the management and branches.
    Ensure claims data is entered in the system correctly and updated.
    Maintain Claims file register and record.

    Skills

    Education

    Bachelor of Commerce (BCom)

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Team Leader Customer Experience Support

    Team Leader Customer Experience Support

    Job Description

    Maintain high Service Quality Assurance of the branches as measured by Net promoters score , Dormancy , adherence to complaints handling policy & Account Utilization
    Improve customer loyalty Management (CLM) through value and memorable customer interactions.
    Improve customers relationship management (CRM) across the cluster branches.
    Act as central point for the escalation of customer complaints within the branches
    Acknowledge and investigate all customer complaints, following up on resolution and escalating to superiors, where necessary.
    Identify root cause of the complaints, fix the root cause of complaints to recurrence.
    Ensure 100% adopt of consumer protection principles/guidelines.
    Monitor internal and external customer satisfaction and feedback within the branches through surveys and other feedback devices and escalating to the manager customer experience
    Creating a customer centric culture by continuously engaging the team and empowering them to give all customers an experience a lifetime as measured by customer growth due to referrals and NPS.
    Assessment of branch training needs and development of training programs as required on an ongoing basis including CX training, technical and systems training, company products training and sales and service training
    Work with branch leadership team in planning and holding customer engagement forums for different customer segments and advising management on areas of improvement in the customer journey.
    Implementation of an effective feedback system that is tailored to monitor service quality within the bank against best practice
    Carryout Customer Insight on customer behavior , needs , trends and advising customer experience manager on change to effect to delight customers
    Ensuring that the policies, procedures process flows and service standards (turnaround time) are adhered as a drive to standard CX across all branches by all our customers by periodic and spontaneous monitoring of the branches.
    Co-ordinate all ideas forum within the branches
    Maintaining the service level agreement detailing service level principles and standards
    Participate in recruitment processes for customer facing officers
    Continuous research on competition and best practices to come up with new ways of serving the customer better
    Monitor and ensure the environs of the branches is of the agreed standard
    Instituting customer-centric initiatives including carrying assessments on trainings held like product knowledge assessments, CX assessments
    Work with the branch team in converting the leads to customers.
    Visit and assist branch staff in managing relationship of top customers
    Review bank reports on CX like risk trackers, audit reports and institute corrective measures as need be.
    Service Quality of Cluster Branches as measured by NPS
    Timeliness in resolving complaints as measured with repeat complaint on same matter within a given period of time from same customer.
    Fixing of complaints root cause as measured by repeat complaint from different customers on same matter.
    Branch service standards rating as measured by various surveys on service standards- telephone, email etiquette
    Number of customer care non-compliance ( to procedures) issues as per Audit & Compliance Reports
    Customer satisfaction as measured by Account Utilization, Customer retention and branch dormancy rate.
    Number of branch inspections conducted vs planned based on the work plan
    Timeliness in monitoring T.A.T (Turnaround time) in the branch
    Customer engagement forums held.
    Leads converted into customers
    Quality service reports generated
    Staff training needs identified, trainings held and effect of the training as measured by survey after the training.
    Branch look and feel – customer information on branch contacts, customer experience charter, general cleanliness/tidiness
    Branch quality assurance – CX , product knowledge, process flow and procedures as measured by the average score results and participation rate of team on assessments carried out.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Underwriter

    Underwriter

    Job Description

    Relationship Manager – Managing and retaining good relationship to ensure smooth & maximum retention of business.
    Initiate approval of renewal terms in liaison with the underwriting team
    Arranging and attending renewal review meetings with intermediaries
    Responsible for the allocated renewal budget.
    Closing the business (Ensuring renewal confirmations) and obtaining the risk notes

    KEY TASKS AND RESPONSIBILITIES;

    Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
    Maintain good relationships with intermediaries/direct customers and ensure maximum retention of profitable accounts.
    Participate in renewal meetings with intermediaries and clients to review and retain renewal business
    Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios
    Provide excellent and prompt service for maintenance of a positive reputation for the business.
    Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
    Maintaining and updating the renewal tracker  
    Daily follow ups of renewals with the intermediaries through phone calls, visits and emails
    Confirming renewals and obtaining the risk notes
    Collecting market intelligence for strategic renewal decisions
    Follow up on risk improvement implementations
    Quarterly and monthly review of performance and engaging clients/intermediaries for improvements
    Support credit control by collecting all renewal premiums

    SKILLS AND COMPETENCIES
    Product knowledge and functions of the various departments.
    QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

    Business Degree
    Insurance Qualifications
    2 years’ experience in the Insurance Industry

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Retention Officer

    Retention Officer

    Job Description

    Relationship Manager – Managing and retaining good relationship to ensure smooth & maximum retention of business.
    Initiate approval of renewal terms in liaison with the underwriting team
    Responsible for the allocated renewal budget.
    Closing the business (Ensuring renewal confirmations) and obtaining the risk notes

    KEY TASKS AND RESPONSIBILITIES;

    Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
    Maintain good relationships with intermediaries/direct customers and ensure maximum retention of profitable accounts.
    Participate in renewal meetings with intermediaries and clients to review and retain renewal business
    Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios
    Provide excellent and prompt service for maintenance of a positive reputation for the business.
    Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
    Maintaining and updating the renewal tracker  
    Daily follow ups of renewals with the intermediaries through phone calls, visits and emails
    Confirming renewals and obtaining the risk notes
    Collecting market intelligence for strategic renewal decisions
    Follow up on risk improvement implementations
    Quarterly and monthly review of performance and engaging clients/intermediaries for improvements
    Support credit control by collecting all renewal premiums

    SKILLS AND COMPETENCIES
    Product knowledge and functions of the various departments.
    QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

    Business Degree
    Insurance Qualifications
    2 years’ experience in the Insurance Industry

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Information Centre Care Agent

    Information Centre Care Agent

    Job Description

    Always answer incoming telephone calls into the Call Center in a professional manner.
    Working with providers and the UAP Case management team to manage the admission and discharge process of UAP Members.
    Managing requests for services from providers, intermediaries, and clients, providing information on the UAP provider network, available benefits per scheme policy and services and other routine information Processing pre-authorization requests for outpatient services.
    Provides health information to customers via UAP approved resources Completes accurate and timely documentation of all services provided to callers Escalate / liaise with claims/ care teams on any issues which require further consultation.
    In conjunction with Smart applications resolve card issues raised at the point of service.
    Attends all required training sessions and meetings. Normal information center duties. E.g. carrying out customer surveys, social media and email management.
    Performs all other tasks as assigned by the Information Center Manager, Case Management Supervisor, Medical Case Management Manager and/or Medical Claims Manager.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Fixed Temporary Employee

    Fixed Temporary Employee

    Your time is now to be your exceptional best at Old Mutual!

    Job Description

    A Temporary employee in the Rest of Africa business.

    Provides a service as a temporary employee covering many fields.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Customer Service Officer 

Customer Experience Executive

    Customer Service Officer Customer Experience Executive

    Job Description

    A Temporary employee in the Rest of Africa business.

    Provides a service as a temporary employee covering many fields.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head of Projects & Performance Management

    Head of Projects & Performance Management

    Job Description

    This role is responsible for the coordinated management of multiple and/ or related projects. This role is tasked with setting up and managing programmes to support and align to the organisation’s strategic goals and long-term goals. The role incumbent may run a Programme Office and will work closely with project managers. A key component of this role is strategic stakeholder management, both internal and external to the organisation.

    Project Conceptualisation and Scoping

    Undertake strategic engagements with key stakeholders (sponsor/ business owners) to understand the business strategy, objectives and problem statement(s) driving the potential program/ projects that needs to be undertaken
    Based on the conceptual solution, undertake preliminary high level program scoping

    Change request & Change control

    Manage scope and an integrated change control process by undertaking the following:
    Manage scope creep of the program within the wider context of ensuring that benefits are delivered.
    Intervene and negotiate high level decisions with sponsor where projects/ programs deviate out of tolerance from plan in terms of timeline, costs/business case. o Oversight and guidance of all supporting projects on how changes will impact the overall programme

    Project planning, integration

    and dependency management

    Lead and facilitate the overall program planning process and create an integrated programme plan including: o systemic and innovative integration of plans (project and program) to reach business objective o sequencing and prioritising

    Key Result Area

    Accountability

    identify the programme level critical path o undertake resource levelling and constraints management. o determine the skills requirements for the projects/ programme
    scope and build the program resource plans o Quick wins and high impact strategic leverage points
    Drive program dependency planning (both internal and external) and actively manage dependencies, especially on the critical path adjusting plans as required.
    Undertake ongoing articulation, testing/ validation key program assumptions. Lead the change/ adjust scope if needed.
    Monitor and track against project/ program plans with project managers over program life cycle
    Monitor and track programme level tasks/ activities through the life of the programme o Drive and be overall accountable for quality delivery across all projects within the program

    Quality Management

    Determine the approach to achieving quality including quality standards, controls and governances, processes and measures and build these into the project plan.
    Execute on quality components through duration of the project. Correct and/or escalate non-compliance to quality components timeously.

    Risk, Opportunity & Issue

    Management

    Understand the organisation/ business unit’s risk appetite and align planning decisions, solutions and mitigations to this.
    Evaluate and manage the accumulative and systemic effect of risks across all projects within the program by engaging in both a bottom up and top down risk identification process.
    Manage programme risks or issues at a strategic level
    Undertake effective opportunity management on the program by identifying, understanding and exploiting opportunities that arise which can save costs, realise efficiencies or benefits

    Stakeholder Engagement

    Develop and execute an overarching programme stakeholder engagement and communication plan which a strong focus on driving the following; o Facilitating a guiding coalition of engagement and consensus building

    Getting alignment and co-operation across the business

    (functional and hierarchical) for program implementation o Resolving strategic and impactful conflicts or commitment breakdowns to clear the way for program progression. Navigate and influence politically and organisationally sensitive decisions with key stakeholders

    Provide thought leadership for pragmatic program execution
    Develop and define governance structures ensuring compliance with the enterprise governance requirements and ensure adherence to all governance structures and approval protocols for programme decisions
    Work closely with the Change Manager to drive the execution

    Key Result Area

    Accountability

    of the change management plan for the programme.

    Align the business change and integration within the context of what is happing within broader organisation. o Guide the organisational readiness and business impact for timely change. Communicate and create strategic

    context for the business. Understand what level of change management is needed

    Undertake the role of ‘leading the change’ within the program and with business owners/sponsor

    Skills

    Education

    Bachelors Degree (B): Project Management (Required)

    Apply via :

    oldmutual.wd3.myworkdayjobs.com