Company Founded: Founded in 1920

  • Customer Service Officer – Busia 

Customer Service Officer – Meru

    Customer Service Officer – Busia Customer Service Officer – Meru

    Job Description

    Follows standardised processes and provides administrative support in line with normal business functioning.
    Delivers on daily production standards and adheres to service and quality standards.
    Provides an indirect service to customers and intermediaries.
    Responds to immediate requirements within procedure.
    Uses standard administrative techniques to co ordinate own work.
    Product and process knowledge in different areas may differ but basic skills remain the same.
    Technical knowledge is limited to some products and or processes.

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  • Audit Manager – Information Systems

    Audit Manager – Information Systems

    Job Description
    Responsible for undertaking independent, value-adding, and objective systems audits aimed at improving operational efficiency and system of internal controls.
    KEY MEASURABLE GOALS

    Timely and accurate audit reports to Internal Audit Management, the Board and to Senior Management
    Delivery and execution of risk-based audit plans
    Continuous auditing implementation.
    Adherence to the internal audit methodology
    Liaison with external assurance providers & regulators (CBK) and other stakeholders on matters relating to internal controls and audit.
    Adherence to the bank’s internal controls, and professional code of conduct.
    Improvement to the internal audit process/department.

    KEY RESPONSIBILITIES

    Review of Internal Controls.
    Develop the information systems audits plan.
    Perform planned information systems audits.
    Prepare reports expressing opinions on adequacy and effectiveness of the internal control and discuss with the audit client, and document summaries for senior management, and the board.
    Participate in IT projects and other advisory work as assigned by the Head of Internal Audit and ensure adequate controls are incorporated.
    Follow up to ensure recommendations have been implemented by management and appraise the adequacy of corrective actions taken to improve deficient conditions as per the Group Internal Audit methodology on issues assurance.
    Document the audit working papers, the procedures performed to substantiate audit conclusions and recommendations as per the Group Internal Audit methodology.
    Assist in preparation of quarterly board papers for the board audit committee.
    Document audit observations, risks, and action points for review by the Internal Audit Management.
    Champion the implementation of continuous auditing/monitoring
    Participate in various board and management committees as assigned by the Head of Internal Audit.
    Conduct audits in Faulu and Old Mutual Holdings as per the audit plan.

    Skills

    Adaptable
    Agile Leadership
    Analytical Ability
    Attention to Detail
    Conflict Resolution
    Dependability
    Detail-Oriented
    Highly Organized

    Education

    Bachelor of Information Technology (BIT): Internal Auditing (Required), Certified Internal Auditor (CIA): Auditing (Required)

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    oldmutual.wd3.myworkdayjobs.com

  • Senior Program Officer – Complementary Pathways

    Senior Program Officer – Complementary Pathways

    Specific Roles and responsibilities
    The Senior Program Officer will primarily be focused on the HIRES project, with some support to the SRP as and when needed. The SPO is a matrix-managed position, with task management relating to the HIRES project activities provided by the Senior Program Officer based in Canada, and general HR management by Kenya Senior Operations Manager.
    The HIRES Senior Project Officer will be responsible for the following:
    Project implementation

    Lead on coordinating the HIRES selection process, including liaising with UNHCR and local authorities for final verifications for the current cohort; and launching the call for applications, shortlisting, coordinating interviews and selection for future cohorts;
    Travel to Kakuma and/or Dadaab refugee camp during the HIRES or SRP selection process and to provide follow-up support to the selected cohort;
    Provide direct support to selected HIRES candidates with the completion of Canadian immigration forms and preparation for the employment matching process;
    Organize logistics for various project activities including convening selected HIRES candidates for group and individual activities (i.e. pre-departure training program in Kenya and pre-departure orientation sessions for HIRES candidates with WUSC Canada)
    Organize travel logistics for WUSC Kenya and WUSC Ottawa staff members;
    Respond to project beneficiary communications and community leader inquiries; and
    Coordinate planning with project stakeholders in various locations including Nairobi, and Kakuma and Dadaab refugee camps;
    Participate in regular meetings with WUSC Kenya and WUSC Ottawa team as and when needed;
    Provide input to budget development and ensure the tracking and reporting of project expenditures, in collaboration with the WUSC Kenya finance officer; and all other related tasks, as required.

    External representation:

    Lead on communication with relevant authorities and high-level partners in Kenya on matters related to current project implementation and initiation of new projects (i.e. UNHCR, Canadian and American Embassies, etc.),
    Lead on representing WUSC Kenya at relevant forum related to complementary pathways programs, and providing information and updates on the WUSC’s complementary pathways programs to other stakeholders.

    Experience and competencies:

    Degree completion in a related field
    Knowledge of the refugee context in Kenya
    5-7 years of professional experience ideally in the NGO sector, humanitarian sector, refugee sector, including resettlement and complementary pathways
    Strong communication, administrative and organizational skills
    Excellent skills in information technology, spreadsheets and PDF programs in particular
    Logistics and meeting planning experience
    Complete fluency, oral, and written in English is essential
    Willingness to travel within Kenya to various locations including Kakuma and/or Dadaab refugee camp
    Demonstrated commitment to gender equality

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  • Internal Auditor 

Debt Recovery Manager 

Manager, Digital And Alternative Channels 

Channels Analyst

    Internal Auditor Debt Recovery Manager Manager, Digital And Alternative Channels Channels Analyst

    Job Description
    The role supports the Head of Audit in assisting the Board and Executive Management to protect the assets, reputation, and sustainability of Faulu Microfinance Bank.The role will be responsible for execution of audit assignments at Faulu bank including the branch network across the country.

    To execute audits for Faulu Microfinance Bank.
    To deliver multiple audit assignments in accordance with the Group Internal Audit (GIA) methodology.
    Participate in development and implementation of risk-based audit plans.
    To understand the risk profile of the business, gain and apply extensive industry knowledge in the various business lines.
    Provide independent opinion on risk & control environment for the various business units or processes.
    Engage with business unit process owners to agree on audit deliverables (risk assessments, control workshops and adequacy assessments) and timeframes and issues findings in relation to work done.
    Challenge and influence the relevant executives to improve the governance, risk and control culture.
    Specific focus will be placed on providing assurance on management of credit risk, operational risk, liquidity risk, compliance risk including effectiveness of AML/CFT program. 
    Champion data analytics and continuous auditing in all assignments.
    Conduct/assist in conducting Information systems audits as assigned by the supervisor from time to time.
    Develop and maintain relationships with key stakeholders such as branch managers, regional business managers and heads of departments.
    Meet key customers to gain a better understanding of business expectations.
    Provide clients with an understanding of audit expectations.
    Contribute to developmental interventions and on the job coaching.

    Skills

    Communication Skills
    computer skills
    Critical thinker
    Excellent organizational
    planning and prioritizing skills,
    Excellent command of the English language, both in communication ability and in drafting skills.

    Education

    Bachelor Commerce: Finance (Required), Bachelor of Commerce (BComm): Accounting And Business Administration (Required)

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  • Senior Manager Customer Experience

    Senior Manager Customer Experience

    Skills

    Ability to Influence
    Able to Work Under Pressure,
    Analytical CRM
    Leadership Development Coaching

    Education

    Bachelor of Arts (BA): Business Administration: General (Required)

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    oldmutual.wd3.myworkdayjobs.com

  • Data Administrator 

Credit Manager 

Collection Manager 

Relationship Officer

    Data Administrator Credit Manager Collection Manager Relationship Officer

    Job Description

    Ensure the health and optimization of all oracle data-based applications and support of Management Information Systems (Data Ware-house and Business intelligence (BI)) and all reporting and analytics systems.
    Manage and support high performance, highly available and mission critical database platforms for the Core Banking and other systems.
    Review and design database structures to support business requirements including logical and physical database modeling.
    Install, configure and maintain database instances, creates various database objects, create users with appropriate roles and levels of security.
    Implement database security policies that are consistent with laid security guidelines.
    Implement and perform database backup and recovery strategies that meet recovery and availability requirements.
    Implement best practices and incorporate them in DBA procedures.
    Manage and support Enterprise Data warehouse including the development of reports from the data warehouse platform
    Participate in designing, setting up, implementing and testing business continuity and disaster recovery installations
    Provide 24/7 support for critical situations.

    Skills

    Change Agility

    Education

    Bachelor of Information Technology (BIT): Information Technology

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  • Security Manager

    Security Manager

    Skills

    Case Investigations
    Conducting Investigations
    Criminal Investigations
    Environmental Safety
    Forensic Investigations
    Investigations Training
    Personnel Security Management
    Quality Investigations,
    Safety Standards
    Security Management
    Security System
    Special Investigations
    Worker Safety
    Workplace Investigations

    Education

    Bachelor of Forensic Science (BFS): Criminology

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    oldmutual.wd3.myworkdayjobs.com

  • Claims Analyst

    Claims Analyst

    Job Description
    To process medical claims with a focus on cost control and management of member benefits through vetting and coding of inpatient and outpatient bills and capturing in the company medical business operating system(s)

    Verify, audit and Vet medical claims for payment for both outpatient and inpatient claims as per the claim’s manual/Standard operating procedure
    Adhere to customer service charter manual to ensure compliance to agreed turnaround times
    Prompt reporting of any identified risks during claims processing for mitigation.
    Monitor, prevent and control medical claims fraud/wastages during claims processing
    Use of data analytics to review cost and quality of service at medical service providers.
    Hold regular business meetings with service providers to ensure compliance on systems such smart card system and agreed tariffs.
    Evaluate preliminary claim information and revert to broker or insured for more information where necessary to ensure that the correct information is documented for ease in processing of member reimbursement claim
    Respond to client enquiries within 24hrs of enquiry
    Communicate and liaise with medical service providers on resolution of disputed claims
    Any other duties assigned by management.

    Skills

    Medical Claims Vetting, clinical experience

    Education

    Bachelor of Science in Nursing (BScN) or Diploma in Nursing (KRCHN)

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  • Developer, Staging and Mapping 

Assistant Claims Analyst 

Business Development Officer

    Developer, Staging and Mapping Assistant Claims Analyst Business Development Officer

    Job Description
    This role is responsible for designing, developing, and maintaining data staging & warehouse including analytics architecture to meet business analysis and reporting needs including creating overall concepts for the user experience within a business webpage or product, ensuring all interactions are intuitive and easy for clients/users.
    KEY RESPONSIBILITIES
    Staging & Mapping Core Development (Stored Procedures & Azure Database)

    Maintain and support the existing .net applications.
    Build new applications based on requirements.
    Support existing APIS and build new APIS on business demand.
    Gathering of business requirements and creating architectural designs related to staging and mapping.
    Collaborate with internal teams to produce software design and architecture
    Write clean, scalable code using .NET programming languages
    Test and deploy applications and systems
    Revise, update, refactor and debug code
    Improve existing software
    Serve as an expert on applications and provide technical support
    Provide support to the organization’s business requirements in the application and consumption of information from the Enterprise Data Warehouse (EDW) or from other suitable source systems.
    Maintain and optimize the Application database.
    Document technical needs for ETL processes and databases, and ensuring optimal technical infrastructure is utilized.
    Write and maintain the database scripts that support the front-end application.

    Staging & Mapping UI Development

    Improve the look and feel of interactive computers and product software.
    Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts.
    Build storyboards to conceptualize designs and convey project plans to clients and management.
    Develop high performing, scaling, and innovative end-to-end applications.
    Collaborate extensively with system engineers, product owners, subject matter experts.
    Implement solutions aligned with future and extend shared platforms.

    MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

    Proven experience as a .NET Developer.
    Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
    Familiarity with architecture styles/APIs (REST, RPC)
    Understanding of Agile methodologies
    Excellent troubleshooting and communication skills
    Understanding of Software Development Life Cycle and Agile methodologies.
    BSc/BA in Computer Science, Engineering, or a related field
    Experience with Web Services, WCF and Service Oriented Architecture
    Database design and development (Microsoft SQL Server)
    Strong background in object-oriented development techniques
    development experience with .NET, C#, ASP.NET
    Knowledge of Microsoft SQL Server, ASP .NET Framework and ASP.NET MVC.
    Strong knowledge of .NET infrastructure.
    CSS, HTML and JavaScript

    Closing Date: 22 December 2022

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