Jobs Kenya

Company Founded: Founded in 1920

  • Chief Information Officer

    Chief Information Officer

    The Chief Information Officer (CIO) is a senior executive who will be responsible for the overall technology strategy and vision of the organization. The CIO will lead the IT team and all Business Unit Leaders & Function Heads to ensure that technology supports the company’s business objectives and goals.
    The below are the key responsibilities:
    Develop and execute the IT strategy and road map, ensuring alignment with the organization’s goals:

    Work closely with senior leaders to understand the business needs and challenges.
    Identify new technology opportunities and assess their potential impact on the business.
    Develop and implement a technology road map that supports the organization’s strategic direction
    Ensure that the IT strategy is communicated effectively to all stakeholders and is aligned with the company’s overall goals

    Oversee the design, development, and maintenance of the company’s IT infrastructure and systems:

    Manage the day-to-day operations of the IT department, including the development and maintenance of software applications and systems
    Ensure that IT systems and processes are scalable, secure, and reliable.
    Oversee the design, development, and deployment of new systems and technologies, including cloud computing and data analytics.

    Manage the IT budget and resources, including staffing, vendor relationships, and technology procurement:

    Develop and manage the IT budget, ensuring that resources are allocated efficiently and effectively
    Manage relationships with external vendors, including technology providers, system integrators, and service providers
    Ensure that procurement processes are aligned with the company’s goals and that technology purchases are cost-effective and aligned with the IT roadmap

    Ensure data security and privacy compliance:

    Ensure that the company’s information systems and data are protected from unauthorized access and cyber threats.
    Ensure that data privacy and security policies are in place and are being followed.
    Implement disaster recovery and business continuity plans to ensure that the company can respond effectively in the event of an IT failure or security breach

    Drive innovation and adoption of new technologies to improve business processes and competitiveness:

    Stay abreast of emerging technologies and their potential applications.
    Identify and implement new technologies that can improve the efficiency and effectiveness of business processes.

    Foster a culture of innovation and encourage the adoption of new technologies by employees Build and maintain strong relationships with key stakeholders, including senior executives, customers, and partners:

    Collaborate with senior leaders to understand the business needs and priorities
    Develop and maintain strong relationships with key stakeholders, including customers, partners, and suppliers
    Ensure that technology solutions are aligned with the needs and expectations of key stakeholder

    SKILLS AND COMPETENCIES

    Design Thinking
    Ability to work on ambiguous and complex projects
    Innovation
    Digitization
    Agile Methodologies (Project Management)
    Leadership Skills

    QUALIFICATIONS & EXPERIENCE
    Required Experience

    Not less than (8) years of relevant experience with more than three (4) served at a senior level in the financial services/ technology industry.
    Have proven success in executing complex programs and working with all levels of stakeholders from boards, senior executives to individual contributors and possess start-up, incubator, entrepreneurial, Technology, innovation experience, and digital mindset.
    Broad experience in Managing Client relationships. Translating ideas into Business Solutions.
    Have strong experience leading value proposition design, market and competitive research, and leading groups in Automation and digitization and change-oriented projects.
    Should understand the existing global business ecosystems and have the ability to function effectively in a leadership capacity.

    Educational Requirement

    Bachelor’s degree in computer science or Equivalent qualification. 
    Master’s degree in ICT or related specialized qualifications

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    oldmutual.wd3.myworkdayjobs.com

  • Manager Agency Banking & Alternative Channels Tender Officer Credit Operations Officer-Credit Services

    Manager Agency Banking & Alternative Channels Tender Officer Credit Operations Officer-Credit Services

    Job Description
    Reporting to the Head of Operations & Customer Experience, the job holder will be responsible for the management of card systems, ATMs, Mobile Banking, Agency Banking, Internet Banking, host to host and other interfaces to other banking channels.

    Provision of hands-on deployment, management, and business support for all alternative revenue streams within the bank e.g., Card systems, ATMs, Mobile Banking, Agency Banking, internet banking and interfaces to other banking channels to ensure total customer satisfaction as well as meeting organizational goals.
    Vendor relationship management e.g. service reviews, obligations planning and management, SLA adherence.
    Management, deployment, implementation, User acceptance testing, upgrade, Operator /end user Training on the Channels system to ensure performance, security and business benefits.
    Ensure compliance provided by International Payment Providers (e.g. VISA/ MasterCard) and the regulator (CBK) relating to the Card systems, ATMs, Mobile Banking, Agency Banking, internet banking and interfaces to other banking channels are implemented within stipulated time frame.
    Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
    Continuously analyze user requirements to develop and provide solutions.
    Ensure compliance of SLAs with system vendors and Faulu business units from a business perspective.
    Monitor the performance of the Card systems, ATMs, Mobile Banking, Agency Banking, internet banking and interfaces to other banking channels to ensure smooth running of these systems.

    99% Uptime of Alternative Business Channels Outlets
    95% successful projects Completion rate on Channels deployment
    100% Successful completion User Acceptance Testing of Channels
    100% Channels Reporting
    Timely problem resolution as per established SLA
    Vendor Relationship retention rate of 99.5%
    100% compliance to Channels Systems Audit and Risk Management guidelines.

    To ensure support calls are escalated to the ICT technical team/external team, using the agreed escalation procedures.
    To contribute to team meetings and play an active role in the development of the service delivered by the team.
    To actively engage in personal development within the role, and to pursue appropriate qualifications/training as agreed.
    To provide reasonable availability for any out-of-hours activities as required by the role.
    To promote Agent recruitment and push transactions at the Agent and Merchant locations by ensuring optimal service delivery by the Agents, their outlets, and branches while at the same time organizing and conducting frequent training for Agents and Sales Consultants.
    Drive usage of Money Transfer services, Mpesa float sales and tills & Paybill utilization.
    Grow partnerships with Money Transfer service providers to increase service offering.
    Develop profitability models for each delivery channel and preparation of periodic profit and loss estimates.
    Develop new Mobile functions and marketing plans in line with the Bank’s Mobile and Digital Banking strategy.
    Optimally drive growth of Mobile Banking transactions via Advertising, Customer education and promotional activities in conjunction with the relevant banking departments.

    MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

    A University degree in a relevant field in Business or Information Technology or equivalent qualification with over five (5) years’ experience.
    Thorough understanding of the working of delivery channels i.e., card business, ATMs, money transfer services etc.
    Knowledge and understanding of the banking industry.
    Project management skills to oversee projects to ensure effective implementation in a timely and cost-effective manner

    ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

    Master’s degree would be an added advantage.
    Ability to conduct research to attract new to bank customers and retain existing customers.

    COMPETENCIES REQUIRED

    Knowledge of financial transaction flow of the card business.
    Ability to lead a diverse team to deliver results.
    Experience in Alternative channels operations and handling of related risks.
    Project management experience would be an added advantage.
    Good managerial skills.
    Good networking skills

    Skills

    Business Effectiveness, Highly Organized

    Closing Date: 15 February 2023

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  • Relationship Officer -SME Senior Manager IB and Partnerships Credit Analyst Team Leader Sales

    Relationship Officer -SME Senior Manager IB and Partnerships Credit Analyst Team Leader Sales

    Job Description
    To grow a high quality SME client portfolio both in cheap and stable deposits and loans and manage all client relationships to ensure world class customer service and maximum returns.
    3. KEY MEASURABLE GOALS
    Growth in number of clients through cheap and stable deposits and SME loans Growth in Outstanding SME loan book Quality of the SME Loan Portfolio Timely loan processing  and disbursement Transaction Income and deposits from SME clients as well as value chain management Cross-selling of Bancassurance products
    4. KEY RESPONSIBILITIES

    Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)
    To champion SME product in the Branches
    Client retention through world class customer service
    Relationship Management of existing SME clients
    Account utilization by all SME clients
    Proper KYC vetting of clients using supporting documents and SME appraisal tools   
    Proper loan appraisals measured by approval success rate 
    Ensuring every application is approved by the authorized signatories
    Documentation and integrity
    Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures
    Dissemination of information to prospective clients about Faulu
    Products and service awareness
    Ensuring clients understand our operations policy with regard to accessing our services and products
    Periodic SME training to the branch staff to enhance awareness and cross selling
    Ensuring account utilization -all business proceeds to be banked through Faulu
    Relationship management – scheduled and adhoc client visits, calls, etc.
    On time loan repayment and follow ups
    Understanding the underlying causes of default and take remedial actions as per credit policy
    Attain PAR targets
    Networking with SME Business Forums, events, etc.
    Stakeholder relationship management; local administration, dealers, etc.
    Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
    Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
    Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank’s AML, KYC & CFT policies, procedures and guidelines

    Education

    Bachelor’s degree in a Business-related field

    Desirable

    Diploma in sales and marketing

    Knowledge and Skills

    SME Credit analysis, credit management and marketing/Relationship Management

    Experience

    At least 2-year related experience

    Personal Attributes

    Good communication and interpersonal skills.
    Excellent problem solving and decision-making skills.
    Team player and quick thinker

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  • Records Officer Relationship Officer

    Records Officer Relationship Officer

    Job Description
    The job holder will be responsible for management of organization records from various departments and branches in the centralized Records Center. Ensure Availability, Organization, Safety and Disposal of records.
    KEY TASKS AND RESPONSIBILITIES

    • Maintain suitable Records Management System.
    Ensure management of Records within the guidelines of Records and Archives.
    Management Policies and Procedures.
    Uphold Records and Business confidentiality by ensuring controlled access and responsible sharing of records.
    Regularly follow up, verify and facilitate transfer of records created at the branch and departments to the Records Center.
    Carry out classification, indexing and cataloguing of records.
    Regularly review and appraise records to ensure transfer and storage from one storage level to another.
    Regularly separate permanent and vital records from non-permanent records and ensure adequate storage of permanent records..
    Facilitate scanning and meta-data capture of electronic-records.
    Ensure management of Archival records in line with DIRKS principle.
    Develop and maintain appropriate document tracking and finding aid.
    Co-ordinate and carry out retrievals, circulation, scanning and re-file of requested documents.
    Ensure order and organization of records stored at the Records Center.
    Facilitate the destruction of non-permanent records in line with records Retention and Disposal policy guidelines.
    Ensure compliance with all applicable laws, statutory and regulatory requirements in relation to Records and Archives Management. • Courier Management
    Mailbag and letters management
    Carry out any other duty that may be assigned by the records supervisor from time to time

    SKILLS AND COMPETENCIES

    Communication skills
    Professional ethics
    Teamwork
    Trust
    Technical
    Work under minimal supervision

    KNOWLEDGE & EXPERIENCE

    Two years’ experience in a busy Records Centre/registry

    QUALIFICATIONS & MINIMUM REQUIREMENTS

    Diploma in related field preferably in Information Science or Records and Archives Management.
    2 years’ experience in Records and Archives Management, Information Management or Data Management preferably in a financial institution.
    Knowledge of Records/Information Management in Financial services sector
    High degree of integrity and professionalism. • Proficient computer skills. • Good performance track record
    Ability to work independently, meet deadlines and obtain results.
    Good interpersonal and communication skills.
    Good working relations with colleagues
    High degree of confidentiality
    Analytical mind and keen to detail.
    Honest and good customer service skills
    Creative and Innovative
    Good team player
    Fast in decision making
    Highly organized, proactive and assertive

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  • Payables Accounts Assistant Securities Perfection Officer

    Payables Accounts Assistant Securities Perfection Officer

    Job Description
    Accurate, timely and efficient processing of payments to be our clients’ most trusted partner, passionate about helping them achieve their lifetime financial goals
    Key Tasks and Responsibilities

    Process Internal payments within SLA
    Process supplier payments as per SLA
    Ensure accurate processing of intercompany transactions
    Preparation of taxes for payments on a monthly and quarterly basis
    Preparation and reconciliation of supplier accounts within TAT
    Preparation and reconciliation of control accounts within TAT
    Prepare audit support schedules-prepayments and accrual schedules
    Timely submission of projected cash out-flow to treasury for funding purposes
    Ensure integrity and accuracy of the General Ledger and posting of adjusting entries within the month end period
    Reprocessing returned/bounced payments within TAT
    Posting open journals
    Settling of transactions posted to unsettled payments ledger
    Achieve Culture engagement score as per guide
    Control adequacy above 5%
    Failed Issue Assurance not less than 5%
    Achieve above 80% on Level of automation for priority processes

    Academic Background

    Bachelor of Commerce or a Business-related degree from a recognized University
    Certified Public Accountant

    Skills and Competencies

    Strong financial and accounting skills
    Good communication and teamwork skills
    Excellent analytical, interpersonal, and communication skills
    Amazing ability to identify and resolve practical problems

    Knowledge and Experience

    Knowledge of accounting systems and processes
    Preparation of statutory payments i.e. PAYE, NSSF, NHIF and payroll, Premium and training levy
    Proficient in Microsoft Excel, Word, PowerPoint, Outlook and ERP accounting systems
    At least 3 years working experience

    Closing Date: 31 January 2023

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  • Administrator (OMAO) Head of Risk and Compliance

    Administrator (OMAO) Head of Risk and Compliance

    Job Description
    Follows standardized processes and provides administrative support in line with normal business functioning. Delivers on daily production standards and adheres to service and quality standards. Provides an indirect service to customers and intermediaries. Responds to immediate requirements within procedure. Uses standard administrative techniques to coordinate own work. Product and process knowledge in different areas may differ but basic skills remain the same. Technical knowledge is limited to some products and or processes.
    KEY MEASURABLE GOALS.

    Ensure all loans are properly secured, insured and the institutions interest has been noted on all securities in compliance to credit policies and procedures. Ensure that all loans meet the loan terms and conditions before disbursement. Ensure high TAT in security perfection processes for all approved loans.

    KEY RESPONSIBILITIES.

    Prepare accurate instructions for security perfection to legal department for securities prepared and perfected by the external legal counsel.
    Run errands to various registries such as NTSA, KRA & Companies registries for noting of the bank’s interest in various securities lent against by the bank.
    Record and continually maintain an updated securities register for all securities for held by the bank for processed loan facilities.
    Prepare and issue disbursement instructions for all approved loans that have met all the pre-disbursement sanction conditions to Credit MIS for disbursement.
    Maintain a proper filing and secure storage system for all securities held by the bank.
    Confirm all securities withdrawal requests from the branches and facilitate retrieval and release of requested securities upon approval.
    Prepare third party letters of undertaking and takeovers for approved loan facilities.
    Prepare periodical collateral related reports as may be required by various stakeholders for decision making purpose.
    Maintain an updated insurance register for all insurance covers for all the insurable loan securities.
    Prepare notification letters, facility letters, variation of terms, supplementary letters and certain security documents in accordance with laid down credit approvals.
    Maintain a record of the notification letters, facility letters, supplementary letters and security documents that are sent to clients and monitor their return.
    Monitor and follow up on the documentation discrepancies noted on a monthly basis for closure failure for which the same should be escalated to management.
    Conduct periodical review and updating of securities perfection related check lists and processes for consumption by branch staff.
    Monitor and follow up on post disbursement conditions as they fall due to ensure closure as per the approval conditions.
    Ensure delivery of quality timely service and support to the bank’s various business units in accordance with agreed Service Level Agreements.
    Review and confirm all securing documentation before issuance of disbursement instructions which permits the limits to be utilized by the customers.
    Update collateral details and link the various collaterals to the facility limits in the Collateral Management System and ensure accuracy of data in the system so that correct security values are reported for provisioning purposes.
    Ensure financing structure and credit documentation are in compliance with the terms and spirit of the credit approval and the Bank’s policies and procedures.
    Provide clear and timely response to both internal and external stakeholder enquiries.
    Identify securities documentation training gaps and recommend appropriate trainings for business units’ staff to the respective sector heads for bridging of the same.
    Scrutinize security and collateral documentation executed by customers for acceptability and enforceability as per internal requirements prevailing from time to time. To ensure adequate protection is afforded to the Bank in the event of a need to enforce such documentation.
     Review documentation prepared by approved external legal counsel to ensure approved Credit and legal terms and conditions are properly replicated in collateral documentation.
     Examine terms and conditions of approved Credit Applications to ensure that they are in full compliance with the Bank’s internal credit and legal policies, procedures and guidelines prior to disbursal of approved facility limits.
    Monitor industry trends that may pose a risk to the bank for collaterals held. I.e. new legislations that may make certain collateral unfavorable for lending against and advise various stakeholders for informed decision making.
    Support debt recovery efforts made by the debt recovery unit through the provision of necessary documentation for issuance of statutory notices prior to realization of pledged collateral, the subsequent auction and transfer to successful buyers.
    Liaise with the bank’s bancassurance section for provision of insurance covers over pledged insurable collateral.

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  • Head of Risk & Compliance Functional Developer –Share Point and Microsoft D365 Credit Control Officer IT Help Desk Coordinator

    Head of Risk & Compliance Functional Developer –Share Point and Microsoft D365 Credit Control Officer IT Help Desk Coordinator

    Job Description

    Contribute to the overall risk management strategy of maintaining/ reducing the level of risk as business expands. 
    Liaising with leadership team, Credit / operations Managers on the identification and management of risks and highlighting risk concerns for Executive Review.
    Develop all risks policies and compliance
    Optimizing the trade of between maximizing revenue and minimizing losses, through in depth portfolio trend analysis
    Assess risks i.e market risks, operations, reputation/ethics Risks etc and advise on mitigation
    Provide exposure limits for the various business segments and provide a portfolio product mix
    Advise credit teams on the industry trends 
    Raise the visibility of compliance issues, internally across all stake holders within the organization.
    To influence the profitability of the Loans products through improving decision making via improved forecasting and modeling capability and delivery of Business shaping analysis
    Lead the delivery of loans credit risk analysis, involving cross functional research and analysis to to identify resolution of credit risk issues.
    Continually asses the adequacy of and adherence to internal credit policies and loan administration procedures
    Project relevant trends that affect the collectibles of the portfolio and isolate potential problem areas
    Provide management with accurate and timely information relating to credit quality that can be used for financial and regulatory reporting
    Ensuring consistent application of the internal credit policies and loan administration procedures
    Develop the Debt recovery team to recover 90% of non – performing Loans
    Develop a Risk Manual, to guide Credit Managers on managing the various credit risks such as Classifications, Debt Recovery, Monitoring and Control.
    Assess and advise the Credit team on the various classification categories and action to be taken. 
    Ensure Compliance Policy is in line with the regulatory bodies and as per the MFI Act.
    Maximise return on capital
    Assessing credit risks on requests outside of group lending going to the CEO and RMC for approval and clearly stating the level of risk and whether they are good for our level of risk assumption and the PAR acceptable levels
    Monitor loan repayments globally and initiate/recommend course of action
    Ensuring that the security documentation and other necessary documentation are obtained and completed in all respects before draw down of the facility
    The initiating, setting up and maintaining of a system of lodgment and withdrawal of securities
    Develop the credit analysis and relationship management skills of the business development coordinators thus ensuring that the BDC loan portfolio at risk is within 5% of the total BDC portfolio.
    Identify opportunities to produce innovative ideas to keep risk management at the forefront of Business. Taking account of international practices where applicable such as Basel 2.
    Member of the Head office Credit Committee as well as the EXCOM Committee

    Education

    Business Degree
    Knowledge and Skills
    Accounting knowledge
    A wide knowledge in the micro finance performance

    Experience

    At least 5 years experience in all aspects of lending i.e. risk assessment, monitoring and control of loans
    Loan documentation
    Securities
    Experience in Internal Audit
    Personal Attributes
    Good decision making skills.
    Assertiveness 
    Good communication skills
    Attention to detail

    Closing: 30 January, 2023

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  • Case Management Nurse – FT-2

    Case Management Nurse – FT-2

    Job Description
    To control and manage medical benefit utilization through preauthorization and case management activities and ensure quality, appropriate cost effective care and good customer service

    Pre-authorize scheduled and nonscheduled admissions within the set guidelines.
    Negotiate/discuss professional fees as appropriate for each admission.
    Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
    Visit all admitted clients within Nairobi region and its environs
    Liaise with Doctors on the day to day management of patients and obtain medical reports/ expected length of stay where indicated.
    Ensure smooth discharge process and co-ordinate any necessary post-hospitalization/ step down facility care.
    Revise reserves after discharge of member.
    Collect feedback from admitted clients on quality and scope of service by the service provider.
    Assist in carrying out verification and medical audit of claims/invoices before settlement.
    Develop and maintain monthly database on admissions, large claims and extended length of stay.  
    Respond to queries from clients, intermediaries and service providers.
    Liaise with other medical underwriter for purposes of market surveys and development of new controls, standards and products.
    Any other duty assigned by management.

    SKILLS AND COMPETENCIES

    Excellent communication and negotiation skills.
    Excellent public relations and interpersonal relationship skills.
    Extensive networking with SP and other medical insurers.
    Excellent analytical and monitoring skills Good IT skills in database management and office systems.Good decision making in benefit utilization management.  
    High levels of integrity and honesty

    QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

    Degree in Health systems Management/ Business management
    Diploma or Degree in Nursing                      
    Diploma in Insurance/ COP
    1 years’ experience in clinical setting or insurance set up (Medical Department)

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    oldmutual.wd3.myworkdayjobs.com

  • Internal Motor Assessor

    Internal Motor Assessor

    Job Description
    The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.
    KEY TASKS AND RESPONSIBILITIES

    Assessment of motor vehicles
    Review and Verify motor assessment reports before repair authority is given and determine the correctness of the pre- accident values.
    Carry out re- inspections of repaired vehicles.
    Regularly interact with internal staff and provide technical guidance on various reasonable options to settle motor claims.
    Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
    Enhance the recoveries from salvages and scrap parts.
    Bidding of repair jobs and part supplies for vehicle repairs.
    Parts supply management
    Provide updated catalogue on prices of parts.
    Constantly Review the list of rare model vehicles
    Resolve customer disputes on matters relating to repairs.

    SKILLS AND COMPETENCIES
    Competences

    Assertiveness and self-drive
    Good Interpersonal Skills
    Good communication and negotiation skills
    Speed and accuracy
    Ability to work in a team
    Ability to work under pressure and manage time effectively
    Strong Analytical skills
    Ready to work odd hours
    Ready to travel extensively
    Basic computer skills

    Qualifications

    Diploma in Mechanical/Automotive Engineering
    COP Qualifications
    2 years working experience in a similar role

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    oldmutual.wd3.myworkdayjobs.com

  • Customer Service Officer Credit Analyst

    Customer Service Officer Credit Analyst

    Job Description

    Follows standardised processes and provides administrative support in line with normal business functioning.
    Delivers on daily production standards and adheres to service and quality standards.
    Provides an indirect service to customers and intermediaries.
    Responds to immediate requirements within procedure. Uses standard administrative techniques to co ordinate own work.
    Product and process knowledge in different areas may differ but basic skills remain the same.
    Technical knowledge is limited to some products and or processes.

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