Jobs Kenya

Company Founded: Founded in 1920

  • Digital & Innovation Manager – Product Owner

    Digital & Innovation Manager – Product Owner

    Job Description
    Reporting to the Head, Digital & Data – East Africa, the role holder will be responsible for driving digital transformation initiatives and managing the product lifecycle for digital products and services for Old Mutual. The ideal candidate will require a strong understanding of the digital landscape and be able to develop and execute strategies to improve the customer experience and drive revenue growth. The role holder will also be required to manage the development and launch of digital products to meet customer and business needs.
    KEY TASKS AND RESPONSIBILITIES

    Execute on digital transformation initiatives across the organization, including identifying and prioritizing opportunities to improve the customer experience and increase revenue.
    Work with cross-functional teams to identify and prioritize digital initiatives that deliver value to the business and customers.
    Work with cross-functional teams to develop and implement digital strategies, including product development, marketing, and customer service.
    Lead the product development process, acting as a Product Owner, from ideation to launch, including defining requirements, wireframes, user stories, and acceptance criteria.
    Collaborate with stakeholders, including UX/UI designers, developers, and business analysts, to deliver high-quality digital products on time and within budget.
    Establish and maintain product roadmaps and backlog, conducting regular reviews to ensure alignment with the organization’s strategy and objectives.
    Leverage data and analytics to measure the performance of digital products, identify areas for improvement, and make data-driven decisions to optimize user experience and business outcomes.
    Function as a subject matter expert on digital products and services and provide guidance and support to other teams within the organization.

    Success in the role will require client-facing activity and people skills, with the ability to establish, build and maintain positive relationships collaborating at all levels with clients and stakeholders both internally and externally. The role will require a strong background in digital product management and the ability to drive innovation and growth in a dynamic financial services environment.
    SKILLS AND COMPETENCIES

    Strategic – ability to identify, understand and act on broader opportunities to drive longer-term value-adding change.
    Innovation – ability to relate to challenges from a range of diverse perspectives to generate creative solutions, challenging the status quo.
    Leading with influence – ability to rally stakeholders behind common goals and inspires others to exceed expectations.
    Collaboration – proactively establishes and maintains relationships and networks, which are value–driven.
    Customer First – customer at the heart of all business decisions and driven to improve value for customers.
    Execution – displays energy, drive, and perseverance to deliver results.
    Personal mastery – self-aware and ability to cope effectively with stress and adjust to changing work environments.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Microsoft Services Administrator

    Microsoft Services Administrator

    Job Description
    The Tenant and Active Directory Admin will be responsible for managing the Microsoft Office 365, Azure Tenant and Active Directory environments for Old Mutual Africa. The Admin will be responsible for performing administration and maintenance tasks, ensuring compliance with security policies and standards, supporting integration of shared applications across the organization’s Active Directory, and managing Azure changes in a non-disruptive way. He /She will be expected to drive the single Active Directory strategy for OMAR, working very closely with in country active directory teams.
    Key Responsibilities:

    Administer and maintain the Azure Tenant and Active Directory environments, ensuring that all systems and configs are up to date and secure 
    Explore and implement automation with Azure and Active Directory to increase efficiency and application uptime 
    Manage Office 365, Azure and Active Directory accounts, groups, permissions, and roles and ensure all country level requirements are met and enabled
    Support integration of shared applications into the organization’s Active Directory, ensuring adherence to policies and standards 
    Manage the Azure changes through a non-disruptive change management, ensuring service continuity 
    Ensure compliance with all security policies and standards at the tenant and on-premise active directory environments. 
    Monitor and troubleshoot issues in the Azure Tenant and Active Directory environments, working with other teams as necessary to resolve issues 
    Document procedures and configurations related to the Azure Tenant and Active Directory environments 
    Provide support to the business by working closely with country IT Teams  to ensure a stable operating environment 
    Any other work that fits the role as may be assigned from time to time.

    Required Experience and Skills:

    At least 2 to 3 years’ experience designing and managing Microsoft tenants in a complex environment 
    Good people skills and stakeholder management  
    Self-driven with a demonstrated ability to work under minimal supervision 
    Knowledge of Azure, Office 365, and Active Directory administration 
    Experience in integrating applications into Microsoft AAD
    Knowledge and understanding of current Old Mutual Tenant Design will be an added advantage

    Education and Certifications:

    Bachelor’s degree in Information Technology, Computer Science, or related field. 
    Microsoft certifications such as MCSE, MCSA, or MCSD.
    Skills and deep understanding of Microsoft Licensing Approaches.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Credit Analyst Bancassurance Operations Manager

    Credit Analyst Bancassurance Operations Manager

    Job Description
    This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.
    This role functions as a subject matter expert in a specific field of administration / product / process. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators. May act as a coach for administrative staff. Often consulted for system enhancements and testing. Resolves technical and complex problems, especially in support of administrative queries/issues. Applies specialist knowledge in a focused role working with relatively complex information. Operational in nature.
    Closing Date: 04 April 2023

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  • Business Analyst (OMAO) Manager Agency Banking & Alternative Channels

    Business Analyst (OMAO) Manager Agency Banking & Alternative Channels

    Job Description
    To work with the Business Relationship Manager (Shared Systems) to ensure successful implementation of business solution transformation programmes. This role determines and documents business requirements and works with design & implementation staff to design & implement solutions.
    KEY TASKS AND RESPONSIBILITIES
    Establishment of business needs and expectations

    Responsible for establishing IT linkages to key business stakeholders
    Translating the business requirements into appropriate ICT service levels and support process framework
    Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups
    Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.
    Providing robust analysis and critique to the identified changes before documenting them into formal systems requirement specifications that can be used to design, develop (acquire) and implement an appropriate solution that will address the intended business need while factoring seamless integration with existing solutions for the overall fit.

    Development of solutions to address the business needs

    Configure and or develop business requirements into technology solutions that meet business requirements
    Ensures clear communication of required changes and solutions proposed to stakeholders.
    Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.
    Training users and other team members on new information system solutions.
    Ensures that solutions developed are properly tested by developing comprehensive test plans.

    Management of ICT support in the specific area of assignment

    On-going monitoring of ICT support activities and programs
    Reporting performance against expectations and addressing the gap with service delivery management
    Evaluating the business training needs and developing appropriate training programs
    Provide ICT consultation for the business
    Champion ICT mediated/driven change management programs

    Drive business unit innovation programs

    Work with the projects and innovation manager to identify innovation opportunities for the business
    Develop a deep business understanding and connect this understanding with the technology needs and capacity
    Identify, communicate and monitor IT investment, cost and value to the business

    SKILLS AND COMPETENCIES
    Qualifications

    Bachelor’s degree in Computer Science, Information Technology or equivalent
    Certification in SharePoint
    2-3year experience in SharePoint development, configuration and support.
    Minimum of 3 years’ experience in business analysis
    Strong verbal and written communication skills

    Skills and competencies

    Graduate in information systems or related discipline
    At least 3 years’ experience in business systems project related assignments for share point
    Deep technical understanding and experience with SharePoint
    Understanding of Salesforce will be an added advantage
    Deep understanding of business/systems analysis
    Understands application programming, database and system design
    Understands Internet, Intranet, Extranet and client/server architectures
    Teamwork ability
    Good communication skills
    Analytical skills and out of the box thinking
    Knowledge in emerging industry practices
    Proactive in seeking solutions to problems and identifying opportunities
    Wide understanding of the insurance business processes
    Self-driven individual with the discipline to deliver within agreed guidelines

    Skills

    Delivery Management, Service Delivery Management, Solutions Design

    Closing Date 08 April 2023

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  • Call for Consultant – Video Production

    Call for Consultant – Video Production

    The scope of the assignment

    Conduct interviews with key university staff who have contributed to the successful inclusion of RDP scholars.
    Conduct interviews with selected scholars to discuss their experiences throughout the recruitment process and how this opportunity has impacted their lives.
    To highlight the Scholars Program’s impact on RDP youth and the importance of expanding access to refugee communities.
    To highlight the impact of WUSC’s technical assistance on Scholars Program partners.
    To highlight the importance of inclusive policies in refugees and displaced people (RDP) inclusion.

    Assignment focus
    The consultant shall:

    Develop the documentary script and storyboard to be used in shooting and production of the documentary.
    Collaborate closely with DREEM’s Senior Project Manager and Communications Officer to understand what is expected of the documentary’s final outcome.
    Go on a reconnaissance mission (recce) to the shoot location to map out the best places to conduct interviews and shoot the necessary B-roll.
    Coordinate with the interviewees and plan when to conduct the interviews.
    Hold pre- and post-production meetings with WUSC focal points to finalize all production elements.
    Use artistic knowledge to enhance and compose shots while on location.
    Before delivering final products, present a draft documentary to WUSC for review and feedback.
    Take feedback into account and present the main documentary (5-8 minutes) and two (2) shorter abridged versions of the documentary to WUSC as directed by the Communications Officer.

    Timeframe

    After the contract is signed, the consulting arrangement will be in effect for 30 days. The process includes meetings with the WUSC team during pre-production, production, and post-production.

    Working Arrangement

    When the contract is approved and signed, the consultant will receive 40% of the total cost; the remaining 60% will be paid once the documentary has been satisfactorily produced.

    Qualifications

    Every member of the production team must have proven film production experience (A crew of no more than five people is recommended).
    Vast expertise in producing documentaries about development work for organizations with the goal of engaging both local and international audiences.
    Excellent technical capabilities for both sound and video (Full HD video or 4K video) to ensure high-quality production.
    Must be tax compliant/produce a KRA PIN registration certificate.
    Must share links of previous work done, “specifically documentaries.”

    WUSC will only accept email applications. Applications must be submitted no later than April 2, 2023.To apply, please follow this linkOnly those candidates selected for an interview will be contacted. No telephone calls please.

    Apply via :

    docs.google.com

  • Accounts Controller (OMAO)

    Accounts Controller (OMAO)

    Job Description

    To ensure timely billing ,invoicing and collection of management fees, and following up with property managers on rental billing, statements and expenses
    To ensure weekly posting of all credits received & bank charges for all OMK bank accounts
    Control accounts reconciliation and computation of receivable taxes schedule

    KEY TASKS AND RESPONSIBILITIES

    Billing OMIG clients –Populating and uploading the fee charged for various clients into the system as income.
    Populating, printing and dispatch of invoices to clients for settlement.
    Reconciling the clients’ accounts and following up on outstanding debt for settlement.
    Ensuring that the internal controls of the company are strictly followed.
    Maintaining up-to-date records for all outstanding accounts.
    Posting payments and all income related journals into the system.
    Address queries relating to fees/Income to third parties involved i.e. Clients, Administrators, Custodian, portfolio managers and external auditors.
    Preparation of weekly collection report for the aged debtors.
    Monitoring and reconciling the Key control accounts – Accounts receivable and Sundry Debtors to ensure that all they agree with the General Ledger (Trial Balance) on monthly basis
    Assist payable and tax department with the VAT figure payable on a monthly basis after booking of the final income and withholding tax figure payable for sweep clients’ payment
    OMIS billing and collection of (service fees, Adhoc income, & Initial fees)
    Receivables control accounts reconciliation
    Management and Reconciliation of OMS accrued income commission
    Custodian of the OMIG Credit Control Policy
    Ensure full adherence to the OMIG Credit Control policy
    Quarterly billing and collection of upper hill rent payment and posting of property transactions for Kimathi building.

    SKILLS AND COMPETENCIES

    Proven analytical skills
    Knowledge of the current asset management and investments relating to management fees
    Excellent IT skills and proficiency in all MS office applications and accounting software
    Strong business acumen and good understanding of the market
    High levels of energy, drive, creativity and innovation

     KNOWLEDGE & EXPERIENCE

    3 Years’ experience in Receivable roles and credit control.
    3 Years’ experience in Treasury roles (cash flow, bank reconciliation & reports)
    2 Years’ experience in Suspense account management, allocation and reports

    QUALIFICATIONS

    Bachelor of Business Management (Finance option)
    CIFA (KASNEB)
    CPA (K) KASNEB

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Customer Service Officer/Underwriting Assistant General Insurance Legal Administration Analyst Head: People Experience

    Customer Service Officer/Underwriting Assistant General Insurance Legal Administration Analyst Head: People Experience

    Job Description
    The job holder will be responsible for enforcing underwriting controls to ensure quality underwriting and Business.
    KEY RESPONSIBILITIES

    Enforce underwriting controls
    Ensure clean and accurate data capture
    Timely preparation of quotations and follow up
    Debiting of premiums and processing of policy documents within set timelines
    Processing and checking of underwriting Documents
    Issuing & signing of Motor Certificates and Yellow cards
    Ensure that work is done within the set standards of service and TAT
    Give quality customer service to all clients.
    Safe keeping of security documents.
    Daily scanning and indexing of mails
    Initiating motor valuation and follow up
    Adherence to the credit control policy
    Follow up renewals and ensure maximum retention of profitable accounts  
    Timely processing refunds and follow up
    100% Adherence to the authority matrix
    Ensure registry is fully maintained, orderly and up to date
     Ensure compliance of AML and PEP guidelines
    Ensure cross sale and up sale opportunities are maximized
    Perform any other duties as may be required by the management.

    SKILLS AND COMPETENCIES

    Underwriting skills and product knowledge
    Customer service skills
    Good Communication Skills
    Computer Literate

    QUALIFICATIONS (Academic, Professional, Experience)

    Degree in a Business related course
    Professional papers – ACII/AIK

    Experience:

    2 years’ and above   

    Closing Date: 22 March 2023

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    Use the link(s) below to apply on company website.  

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  • Medical Claims Vetter

    Medical Claims Vetter

    Job Description
    To process medical claims with a focus on cost control and management of member benefits through vetting and coding of inpatient and outpatient bills and capturing in the company medical business operating system(s)
    Job Description

    Verify, audit and Vet medical claims for payment for both outpatient and inpatient claims as per the claim’s manual/Standard operating procedure
    Adhere to customer service charter manual to ensure compliance to agreed turnaround times
    Prompt reporting of any identified risks during claims processing for mitigation.
    Monitor, prevent and control medical claims fraud/wastages during claims processing
    Use of data analytics to review cost and quality of service at medical service providers.
    Hold regular business meetings with service providers to ensure compliance on systems such smart card system and agreed tariffs.
    Evaluate preliminary claim information and revert to broker or insured for more information where necessary to ensure that the correct information is documented for ease in processing of member reimbursement claim
    Respond to client enquiries within 24hrs of enquiry
    Communicate and liaise with medical service providers on resolution of disputed claims
    Any other duties assigned by management.

    Qualifications

    Bachelor of Science in Nursing (BScN) or Diploma in Nursing (KRCHN), Registered Clinical officer(RCO), Pharmacy technician

    Skills

    Medical Claims Vetting, clinical experience

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Agency Relationship Manager

    Agency Relationship Manager

    Job Description
    Delivery of the budget for both Grow Corporate Life Business Sales through the broker channel and direct sales.

    DELIVERY OF BUDGET – Ensure the set budget for Group Life, Group Credit Life, Group Last Expense and Group Critical Illness is realized for year.
    MARKET INTELLIGENCE – Obtain market information in respect of Corporate business and ensure the information is used for product improvement so that our product offering remain relevant and continue to meet customer expectations
    PROPOSALS FOLLOW UP: Ensure proposals are delivered within the agreed timelines.

    Follow up competitiveness of proposals sent out.

    Driving business and ensuring sustained growth, focusing on achieving/ surpassing sales targets.
    Expanding business reach and proactively creating new sales leads/ opportunities.
    Constantly interacting with prospects and maintaining cordial business relationship with key clients.
    Expanding channel business by sourcing new partners as well as maintaining efficient business relationships with existing partners to enhance growth of business operations.
    Handling high value sales, addressing minor details and identifying areas of improvements in customer service.
    Undertaking business case assessment to enhance channel sale relations, as well as assessing and evaluating new products.
    Managing an efficient sales cycle (sales pipeline) and value based service cycle through use of CRM to drive the following business goals: – Identify Target customer

    Meeting to determine needs
    Client acquisition
    Account Service Plan – client/intermediary visits, policy documentation, credit control, claims management, SLA’s etc.

    Ensure that proper management of accurate, quality and timely business reports.
    Monitor competitor activity and advise the business on opportunities/threats that are presented by such activities.

    Skills And Competencies

    Decision Making,
    Initiating Action,
    Business Development, Key Accounts Management, Contractual Evaluation & Negotiation
    Setting Strategies/ Sales Target, Clientele Development, Sales Management
    Coordination, Competitor Analysis
    Product Management, Customer Care
    Vendor Management
    Communication & Interpersonal, Leadership, Analytical Thinking Skills

    Knowledge & Experience

    Technical Knowledge,
    At least 5 years’ experience

    Qualifications

    Bachelor degree Marketing, Commerce or Business Administration
    CII or AIIK qualification
    Sales experience
    Employee Benefits training and experience will be an added advantage

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Unit Trust Sales Agents Policy Maintenance Officer

    Unit Trust Sales Agents Policy Maintenance Officer

    Job Description
    The incumbent will be responsible for identifying, developing and sourcing new Unit Trusts clients through personal and client referrals, Old Mutual ecosystem and foster greater collaboration within the group to ensure business goals are met and will be responsible for achieving results through efforts of others and their self over periods of up to 1 year.
    KEY TASKS AND RESPONSIBILITIES

    To create long term relationships with the portfolio of assigned clients. The Sales Agent serves to understand the client’s demands, plan how to meet these demands, and generate sales and revenue for the company as a result.
    To achieve set sales objectives through new and existing clients by meeting set targets.
    To substantially grow assets under management and revenue by ensuring the Investment Group Unit Trust client base is retained, client expectations are exceeded, and inflows sustained.
    Rebuild and cement relationships with the zero balance clients for them to reactivate dormant accounts and invest regularly.
    Provide value added services to existing and prospective clients such as financial education training.
    Working with the head of Business development to formulate and implement strategies to push distribution and growth of the product. E.g., University, activations.
    Creation of prospective segments through which OMIG can partner will to extract maximum value from the Unit Trust products. These segments include and are not limited to Church segment, Education segment, Sacco Segment, and the Diaspora.
    Create lasting relationships with the respective segment stakeholders to achieve long-term mutual beneficial relationships.
    Champion, influence and facilitate the business partners to refer and cross-offer business opportunities for Old Mutual Investment Group growth.
    Undertake query resolution related to client portfolio and act as the escalation point for serious issues related to client complaints.
    Individually accountable for self and other’s time, tasks and output quality
    Maintain an awareness of new trends and developments in marketing and company products by provision of ongoing group and individual training for staff regarding presentation skills, product knowledge and best practices and procedures.
    Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
    Generate innovative ideas to increase web traffic; stay abreast of relevant and ground-breaking technologies.
    Collaborate with internal client service and sales teams to use digital platform.

    SKILLS AND COMPETENCIES

    Ability to deliver results when objectives are set
    Excellent relationship management skills
    High level of initiative and self-motivation
    Strong working knowledge of MS Office suite of programs
    Task and time management proficiency
    Ability to work independently while demonstrating excellent team working skills
    Good communications skills
    Resilience to cope with pressure of working in a fast paced, dynamic and rapidly changing customer expectations environment

    KNOWLEDGE & EXPERIENCE

    Technical Knowledge
    3 years’ experience in marketing financial services or marketing in the business

    QUALIFICATIONS

    Relevant degree in Business related field
    Experience in Unit Trusts sales will be an added advantage.

    Closing Date: 17 March 2023

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    Use the link(s) below to apply on company website.  

    Apply via :