Company Founded: Founded in 1920

  • Human Capital Consultant

    Human Capital Consultant

    Job Description

    This role is responsible for performing general HR/Learning Administration, providing process and client support and is individually accountable for achieving results through own efforts.
    Performs general HR (payroll, record-keeping, etc.) or learning administration.
    Resolves queries about process issues relating to HR/Learning practices.
    Provides process support on HR issues as part of a segment/business unit HR/Learning team, or a centralised HR/Learning area.
    Deals with personal and sensitive information that necessitates confidentiality at all times.

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    oldmutual.wd3.myworkdayjobs.com

  • Digital Marketing Manager 

Robotic process Automation (RPA)/ Power Platform Developer 

Customer Service Officer

    Digital Marketing Manager Robotic process Automation (RPA)/ Power Platform Developer Customer Service Officer

    Job Description

    This role is responsible for development and execution of overall strategy for digital marketing and communications across the organization in East Africa, to drive brand and business value in conjunction with the respective Business Units and partners as required. The role holder is responsible for developing the digital communication platforms as well as Group standards, procedures, and guidelines. The role holder will also be responsible for developing the online brand voice for Old Mutual’s social media and online presence.

    KEY TASKS AND RESPONSIBILITIES

    Define and execute Digital Marketing strategy in conjunction with business to drive sales and customer numbers target as well as digital measures such as leads, followers, fans and engagement on all channels.
    Drive the digital paid media strategy by negotiating digital media buys and finding innovative solutions to drive awareness and uniqueness that links with the conventional media campaigns.
    Developing digital communications in close conjunction with the relevant business and brand teams.
    Manage and develop all media and advertising needs for digital campaigns –internal and external.
    Analysing data and metrics to track the performance of digital marketing campaigns and using insights to improve future campaigns. Working with the digital team to implement changes and improve performance.
    Manage the digital agency relationships undertake Agency reviews and evaluate quality of service delivery.
    Supporting digital infrastructure design and development, from a marketing and communications perspective.
    Grow the corporate brand, OM Foundation and specific product brands to gain market leadership in digital measures.
    Manage digital campaigns ROI / Return on Ad Spend
    Develop the digital marketing and communication policies and procedures

    SKILLS AND COMPETENCIES

    Possess excellent verbal and written communication skills.
    Strong interpersonal skills, and the personal qualities of a self-starter, organized, results oriented and a team player.
    Proficiency on Apple Mac, MS Office Suite, and latest Adobe Creative suite software with strong IT skills.
    Ability to constantly update personal design competencies to keep abreast with changing technology.
    Exceptional creative flair and design.

    KNOWLEDGE & EXPERIENCE 

    At least 8 years’ experience in a relevant marketing role in a dynamic work environment. If less experience, must demonstrate the ability to upskill quickly.

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    Use the link(s) below to apply on company website.  View Old Mutual Kenya Salaries

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  • Relationship Officer 

Credit Analyst – Retail 

Operations Manager

    Relationship Officer Credit Analyst – Retail Operations Manager

    Job Description

    Provides telephonic and face-to-face service to customers and intermediaries.
    Delivers on daily production standards and adheres to service and quality standards.
     Adheres to business process and compliance rules.  
    Entry level with less product and process knowledge than the Senior Consultant.  
    Technical knowledge is limited to few processes and or products.

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  • Compliance Manager 

Finance Manager 

Project Manager

    Compliance Manager Finance Manager Project Manager

    Job Description

    Assist in overseeing the Bank’s Regulatory and Compliance activities, Training & Management Information Reporting to drive a strong compliance culture in the business and management of compliance risks. Develop, review and implement the bank’s Compliance program, as the Bank’s Money laundering Reporting officer (MLRO).

    1.KEY MEASURABLE GOALS

    Assist in developing, implementing and reviewing of Compliance Risk Management Policies and processes in line with regulatory bodies’ requirements.
    Assist in overseeing the monitoring of compliance to policies and procedures and ensure corrective action is taken where there are deviations to minimize exposure.
    Undertake compliance checks on adherence to policies and processes in all business units
    Carry out training to all staff with regards to KYC/AML and other regulatory requirements. This includes new developments in regulations.
    Ensure adherence to Principles of Corporate Governance & best practices. 
    Act as a focal point for compliance issues across the Bank
    Act as a link between the bank, CBK and other regulatory bodies on compliance issues.
    Develop, review and implement the bank’s Compliance program, as the Bank’s Money laundering Reporting officer (MLRO).
    Ensuring the bank has in place effective reporting systems for violations or potential violations to relevant authorized enforcement agencies.
    Assist in formulating & reviewing the Compliance/Regulatory Function’s Policies, Procedures, Templates, Job Descriptions & Objectives
    Measure compliance risk (e.g. by using key risk indicators) and use such measurements to enhance the institutions’ risk assessment. Champion the Management of Compliance Risk.
    Monitor developments in legislation and regulation and assess their impact on the Banks’ business operations and its policies and procedures.
    Monitor compliance to the Old Mutual Group Risk Policies and Standards.

    2. KEY RESPONSIBILITIES

    Manage, assess and co-ordinate to enable the Bank to comply with the regulatory requirements so as to avoid violations or non-conformance with, laws, regulations, prescribed practice, or ethical standards.
     Develop and manage mechanisms which will ensure adherence to principles of good corporate governance and ethics. These to include the establishment and adherence to Board and Directors’ Charters, Board and Sub-board composition, Board of Directors’ Performance Evaluation, Meetings and Minutes.
    To act as a focal point for all compliance issues.
    Provide reports (MI) on a regular basis, and as directed or requested, that supports the head of Risk and Compliance to report to Management and the Board, the operations and progress of compliance efforts.
    Ensure proper reporting of violations or potential violations to relevant authorized enforcement agencies as appropriate or required to prevent further penalties/fines.
    Formulate and review the Compliance/Regulatory Function’s Policies, Procedures, Templates, Job Descriptions and Objectives to make sure they are in tandem with the changing operational environment.
    Conduct compliance checks and other assurance exercises, bank-wide to identify areas on regulatory non-compliance or control weaknesses that have the potential to lead to non-compliance. Monitor implementation of agreed management actions.
    Any other duties assigned by the Head of Risk and Compliance from time to time.

    Money Laundering Reporting Officer Duties

    Develop, implement and review the Banks AML, KYC & CFT Policy
    Sensitize all staff of the Bank on all acts, regulations, internal policies & guidelines in relation to Money Laundering as well as the Bank’s policies, procedures and standards.
    Monitor and report any suspicious transactions or activities to the Financial Reporting Center (FRC)
    The contact point within the Bank to whom staff report all suspicious transactions.
    Cooperate with national law enforcement agencies by taking appropriate measures which are consistent with the law in all matters in relation to Money Laundering
    Ensure screening of all customers, staff and service providers against the required ML sanctions lists, before being onboarded.
    Ensure timely and accurate submission of the required AML / CFT reports to both the Financial Reporting Centre and the Central Bank of Kenya.
    Furnish a report to the Board and Management on a periodic basis providing the compliance status to AML / CFT / KYC laws regulations, policies and procedures.
    Ensure that any subsidiary companies of the Bank comply to statutory requirements on AML, KYC & CFT

    Education

    Business degree

    Knowledge and Skills

    Extensive / in depth knowledge of the laws and regulations governing banks or the financial sector.

    Experience

    At least 5 years’ experience in compliance in a bank or financial institution

    Personal Attributes

    Good decision-making skills.
    Assertiveness 
    Good communication skills
    Attention to detail.
    Keen follow up

    Desirable

    Master’s degree
    AML / compliance certification e.g. ACAMS

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    Use the link(s) below to apply on company website.  

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  • Business Processing Officer 

Alternative Distribution Channels Manager 

Telesales Consultant- I

    Business Processing Officer Alternative Distribution Channels Manager Telesales Consultant- I

    Job Description
    Reporting to the Business Processing Supervisor, the incumbent will optimally carry out business processing in the department and ensure that customer standards are met.
    The key objectives for this position are: –

    Ensure completeness of insurance documentations – KYC
    Prepare Renewal lists and process renewal notices
    Premiums Processing
    Process underwriting documentations
    Prepare policy documents/ contracts
    Respond to inter departmental queries and complaints in a timely manner
    Assist in credit control by ensuring no unpaid business is not booked
    Membership Management- Deletions, additions, member lists, deactivation letters etc.
    Preparation of Medical cards, activation, deactivation, issuance etc.
    New medical scheme set ups- completion of contract files, payments, member lists etc.

    Qualifications and experience

    Degree in relevant field
    Atleast one year experience in a similar role

    Knowledge and Skills

    Product knowledge and functions of the various departments.
    Basic computer skills

    Closing Date: 11 May 2023

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  • Intermediate Software Engineer 

Head of Credit (Faulu MFB)

    Intermediate Software Engineer Head of Credit (Faulu MFB)

    Job Description
    This is an intermediate development role and the incumbent must work with limited supervision . Accountabilities for this role include basic systems analysis, interpreting and executing test plans and developing specifications. The incumbent is individually accountable for achieving results through own efforts.
    This team’s primary focus is to build and establish the data platform and master data management capabilities by applying industry knowledge, best practices and innovative ideas to take Old Mutual into the future through the use of best of breed technologies and applied thinking and processes on its strategic journey to the cloud.
    To complement the existing cross-functional team, Old Mutual is looking for a Data Engineer who will assist in designing and also implement scalable and robust processes to support the data engineering capability. This role will be responsible for implementing and supporting large-scale data ecosystems across the Group. This incumbent will use best practices in cloud engineering, data management and data storage to continue our drive to optimize the way that data is stored, consumed and ultimately democratized. The incumbent will also engage with stakeholders across the organisation with use of the Data Engineering practices to facilitate the improvement in the way that data is stored and consumed.
    KEY AREAS OF RESPONSIBILITIES:

    Assist in designing and implementing scalable and robust processes for ingesting and transforming complex datasets.
    Designs, develops, constructs, maintains and supports data pipelines for ETL from a multitude of sources.
    Creates blueprints for data management systems to centralize, protect, and maintain data sources.
    Focused on data stewardship and curation, the data engineer enables the data scientist to run their models and analyses to achieve the desired business outcomes
    Ingest large, complex data sets that meet functional and non-functional requirements.
    Enable the business to solve the problem of working with large volumes of data in diverse formats, and in doing so, enable innovative solutions.
    Design and build bulk and delta data lift patterns for optimal extraction, transformation, and loading of data.
    Supports the organisation’s cloud strategy and aligns to the data achitecture and governance including the implementation of these data governance practices.
    Engineer data in the appropriate formats for downstream customers, risk and product analytics or enterprise applications.
    Development of API’s for returning data to Enterprise Applications.
    Assist in identifying, designing and implementing robust process improvement activities to drive efficiency and automation for greater scalability. This includes looking at new solutions and new ways of working and being on the forefront of emerging technologies.
    Work with various stakeholders across the organisation to understand data requirements and apply technical knowledge of data management to solve key business problems.
    Provide support in the operational environment with all relevant support teams for data services.
    Provide input into the management of demand across the various data streams and use cases.
    Create and maintain functional requirements and system specifications in support of data architecture and detailed design specifications for current and future designs.
    Support test and deployment of new services and features.
    Provides technical leadership to junior data engineers in the team

    ROLE & QUALIFICATIONS REQUIREMENTS

    Matric, with a degree in Computer Science, Business Informatics, Mathematics, Statistics, Physics or Engineering.
    3+ years of data engineering experience  
    3+ years of experience with any data warehouse technical architectures, ETL/ELT, and reporting/analytics tools including , but not limited to , any of the following combinations (1) SSIS and SSRS,  (2) ETL Frameworks, (3) Data conformance, (4) Cacheing, (5) Spark (6) AWS data builds
    The candidate having DBA ability and knowledge across at least 2 platforms (example: TSQL, SAS, PSQL, IBM VSAM, DynamoDB and DB2) will also be beneficial.
    Should be at least at a proficient level in at least one of Python, Java, C/C++ or similar
    Should be Proficient in bash/ksh, perl, SQL
    Some experience with R, AWS, XML, json, cron will be beneficial
    Experience with designing and implementing Cloud (AWS) solutions including use of APIs available.
    Some experience with Dev/OPS architecture, implementation and operation would be advantageous.
    Knowledge of Engineering and Operational Excellence using standard methodologies. Best practices in software engineering, data management, data storage, data computing and distributed systems to solve business problems with data.
    Some experience in applying SAFe/Scrum/Kanban methodologies.
    Knowledge and understanding of business process management lifecycle which covers the design, modelling, execution, monitoring, and optimization as well as business process re-engineering.
    Good problem solving skills: The ability to exercise judgment in solving technical, operational, and organizational challenges, to identify issues proactively, to present solutions and options leading to resolution
    Good programming, performance tuning and troubleshooting skills, using the latest popular programming languages such as python, scala, java and suite of Microsoft languages C# and F# preferable.

    COMPETENCIES:

    Collaboration and precise communication
    Establishing and maintaining strong working relationships with stakeholders and user community
    Strategic thinking
    Leading with Influence 
    Innovating and being curious about technology
    Quality in execution and outcomes

    Closing Date: 10 May 2023

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  • Finance and Administrative Officer, Field Support Services Project (FSSP) 

Project Coordinator, Field Support Services Project (FSSP)

    Finance and Administrative Officer, Field Support Services Project (FSSP) Project Coordinator, Field Support Services Project (FSSP)

    RESPONSIBILITIES:
    The tasks for the FSSP Finance and Administrative Officer include, but are not limited to the following:
    FINANCIAL MANAGEMENT

    Managing and monitoring the project related expenditure in accordance with approved project budget in order to ensure that project financial data are maintained in an accurate and timely manner;
    Maintaining the accounts payable and accounts receivable to ensure complete and accurate records of project funding;
    Preparing budgets as well as financial and procurement reports;
    Preparing annual forecast expenditures in accordance with the approved project budget and reviewing financial reports;
    Developing and managing reporting and invoicing for services rendered;
    Maintaining the project’s finances and ensuring that all bank accounts information is properly filed and kept up to-date;
    Prepare payment requisitions and other financial documentation including budgets, expenses and financial reports;
    Administer timely payments and prepare adequate (original and external) support documents for expenditures, banking transactions, travel claims, procurement, consultant/staff contracts and payroll including tax returns and reports to government officials are kept;
    Providing financial advice related to local laws and regulations, financial institutions and the reasonableness of estimated expenses for products or services in the recipient country to support compliance with DFATD financial policies and regulations;

    ADMINISTRATION

    Managing travel reservations for sub-contractors and resources;
    Developing and maintaining appropriate databases;
    Developing and maintaining a filing system for all FSSP correspondence and supporting documents;
    Processing payments to subcontractors and suppliers of goods and services procured.

    QUALIFICATIONS AND COMPETENCIES:

    Post-graduate degree in a relevant discipline such as business, finance, accounting, logistics, economics, international development, procurement, project management, business administration, engineering or applied science.

    Experience

    Minimum ten (10) years of cumulative relevant experience responsible for the financial and administrative tasks and activities of at least three (3) International Development Projects;
    Experience working in a Developing Country or on an International Development Project(s), preferably in Kenya, Somalia and/or South Africa;
    Demonstrated experience managing international development projects with a minimum annual budget of more than $1.5 million CAN;
    Experience managing budgets across two or more different currencies;
    Proven knowledge of office administration, especially record keeping and data management;
    Knowledge and experience in preparing budgets and handling expenses;
    Experience in procurement and providing logistical support ;
    Attention to detail and sensitivity to confidential information;
    Works with a high degree of accuracy in preparing and entering information;
    Able to adapt to changing circumstances, with the capacity to find innovative ways to manage issues and challenges;
    Manages time productively and efficiently and meet changing deadlines;
    Able to work effectively in a dynamic team environment (working both independently and as part of a small team); and
    Excellent interpersonal and team-building skills;
    Good analytical, problem-solving, and decision-making skills;
    Demonstrated ability to use discretion and good judgment; honest and trustworthy;
    Highly proficient in the use of Microsoft Office and Google software including Gmail, calendar, drive, spreadsheet, word processing, and presentation software.
    Commitment to gender equality and social inclusion

    Language

    Professional proficiency in English (oral, reading, writing)

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    Interested candidates should submit an application to pdu@wusc.ca as soon as possible. We are evaluating candidates on a rolling basis. Candidates should submit a CV and a cover letter which details why they are an ideal candidate (qualifications and experience). Please indicate “Kenya FSSP Finance and Administrative Officer” in the subject line.

    Apply via :

    pdu@wusc.ca

  • Business Analyst 

Manager Credit Administration

    Business Analyst Manager Credit Administration

    Job Description
    To work with the Business Relationship Manager (Shared Systems) to ensure successful implementation of business solution transformation programmes. This role determines and documents business requirements and works with design & implementation staff to design & implement solutions.
    KEY TASKS AND RESPONSIBILITIES
    Establishment of business needs and expectations

    Responsible for establishing IT linkages to key business stakeholders
    Translating the business requirements into appropriate ICT service levels and support process framework
    Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups
    Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.
    Providing robust analysis and critique to the identified changes before documenting them into formal systems requirement specifications that can be used to design, develop (acquire) and implement an appropriate solution that will address the intended business need while factoring seamless integration with existing solutions for the overall fit.

    Development of solutions to address the business needs

    Configure and or develop business requirements into technology solutions that meet business requirements
    Ensures clear communication of required changes and solutions proposed to stakeholders.
    Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.
    Training users and other team members on new information system solutions.
    Ensures that solutions developed are properly tested by developing comprehensive test plans.

    Management of ICT support in the specific area of assignment

    On-going monitoring of ICT support activities and programs
    Reporting performance against expectations and addressing the gap with service delivery management
    Evaluating the business training needs and developing appropriate training programs
    Provide ICT consultation for the business
    Champion ICT mediated/driven change management programs

    Drive business unit innovation programs

    Work with the projects and innovation manager to identify innovation opportunities for the business
    Develop a deep business understanding and connect this understanding with the technology needs and capacity
    Identify, communicate and monitor IT investment, cost and value to the business

    SKILLS AND COMPETENCIES
    Qualifications

    Bachelor’s degree in Computer Science, Information Technology or equivalent
    Certification in SharePoint
    2-3year experience in SharePoint development, configuration and support.
    Minimum of 3 years’ experience in business analysis
    Strong verbal and written communication skills

    Skills and competencies

    Graduate in information systems or related discipline
    At least 3 years’ experience in business systems project related assignments for share point
    Deep technical understanding and experience with SharePoint
    Understanding of Salesforce will be an added advantage
    Deep understanding of business/systems analysis
    Understands application programming, database and system design
    Understands Internet, Intranet, Extranet and client/server architectures
    Teamwork ability
    Good communication skills
    Analytical skills and out of the box thinking
    Knowledge in emerging industry practices
    Proactive in seeking solutions to problems and identifying opportunities
    Wide understanding of the insurance business processes
    Self-driven individual with the discipline to deliver within agreed guidelines

    Skills
    Delivery Management, Service Delivery Management, Solutions Design
    Closing Date: 02 May 2023

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  • Call Centre Quality Assurance Supervisor

    Call Centre Quality Assurance Supervisor

    Job Description
    The QA Supervisor is tasked with coming up with overseeing and driving Quality Assurance Framework in the Contact Centre.

    Develop and audit quality assurance strategies to ensure the delivery of world-class service.
    Root cause and corrective action plans – assess and review complains/concerns/escalations and perform root cause analysis and corrective action planning for recurrent issues.
    Support staff to handle escalated issues and provide guidance for better outcomes, Coordinate issue resolution for all levels of escalated issues as per the SOPs.
    Develop action plans to drive improvement (provide base line statistics and reporting showing the effectiveness of action plan)
    Monitor and evaluate the team performance for consistency in adherence to company guidelines and provide direct feedback to the Call Center agents regarding strengths and weaknesses.
    Monitor inbound & Outbound calls and evaluate agent’s performance concerning the quality of service offered through all channels, provide clear insight into performance drivers and the levers which impact performance.
    Maintain proper documentation of call performance and associated corrective measures as applicable.
    Perform mystery calls to ensure accurate and consistent information delivery to the customers.
    Lead calibration sessions and breakout training sessions as needed. Support new hire and on-going QA training initiatives as needed.
    Lead in designing effective training programs and collaborate with trainers and QA team to establish a positive team environment that supports and reinforces best-in-class customer service practices.
    Workforce Management.  Ensure adequate staffing for shifts, leave scheduling and tasks allocation.
    Make recommendations to management regarding the development of policies, processes and procedures; identify and implement processing efficiencies; identify trends and continuing education opportunities.
    Any other tasks/duty as may be assigned by the Line manager.

    Education
    Bachelors Degree (B)

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Assistant Underwriting Manager – Speciality Business and Product Development 

Business Development Officer – Corporate Sales

    Assistant Underwriting Manager – Speciality Business and Product Development Business Development Officer – Corporate Sales

    Job Description

    The incumbent will be responsible for all the specialty line of business activities, ensure achievement of set business targets, and promote growth .
    Ensure continuous product review and development of new products ion line with the company risk appetite
    Ensure profitable growth of specialty classes including but not limited to Trade Credit, large infrastructure projects, Power generation projects, Events Insurance, Kidnap &  ransom, Oil and gas.
    Design a product review plan  to ensure products remain relevant in the market
    Formulate and implement product development strategy , champion  and take leadership of General  insurance product development.
    Participate in negotiations and discussions on prospective business in growth of business in this area
    Prepare  quotations as per the company’s standards of service and authority level matrix and follow through to conclusion
    Ensure timely capturing and issuance of documentation for all business relating to these classes.
    Prepare various periodic reports on the area of operation
    Daily servicing of clients to nurture the relationship between the company and our customers
    Initiate and follow with Insurance Regulatory Authority (IRA) authority  and Reinsurance department to ensure placement of all business outside the existing treaty programs.

    QUALIFICATIONS, SKILLS AND COMPETENCIES
    Qualifications:

    1st Degree
    At least 5 papers ACII or equivalent

    Experience:

    5 years

    Skills and Competencies:

    Good product knowledge and technical skills
    Excellent communication and negotiation skills
    Excellent interpersonal relations skills
    Extensive networking with corporate organizations and general intermediaries
    Good analytical skills

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