Jobs Kenya

Company Founded: Founded in 1920

  • Senior IT Support Specialist

    Senior IT Support Specialist

    Job Description

    The Senior IT Support Specialist will oversee and ensure the effectiveness of OMAR Microsoft tenant infrastructure. The candidate will be responsible for managing a team of administrators across OMAR to deliver results, provide technical leadership, and perform hands-on administrative tasks. The ideal candidate must possess a deep understanding of Microsoft environments, DNS, Active Directory, and security best practices. The role requires collaboration with multiple stakeholders to maintain a secure, reliable and efficient environment.

    Leadership and Management:

    Work closely with the Microsoft Tenant Administration team in country, ensuring efficient execution of daily tasks and long-term projects.
    Mentor and coach junior team members, guiding their professional development.
    Set performance goals and conduct periodic evaluations of team members that will report into him.
    Engage with various markets and lines of Business within OMAR on a regular basis to understand their needs and align IT initiatives accordingly.

    Technical Oversight and Administration:

    Oversee the configuration, management, and optimization of the OMAR Microsoft tenant, Active Directory, and on-premises DNS.
    Ensure that the OMAR tenant is connecting to OMSA tenant reliably and all applications are seamlessly accessible and available.
    Provide 24×7 first-line support for production environments, ensuring service level agreements are met-working closely with country IT admins and Microsoft Partners
    Develop and implement temporary fixes to system issues, and work with relevant teams for long-term resolutions.
    Monitor capacity and proactively identify potential issues or optimization opportunities in the production environment.
    Maintain a secure infrastructure by implementing and enforcing security policies, procedures, and best practices across the entire Microsoft Platform in OMAR

    Consultation and Strategic Planning:

    Provide technical advice and consultation to lines of business for development projects in an advisory and consultancy capacity.
    Engage in strategic planning and trends analysis, including industry trends, company policies, and business unit objectives.
    Collaborate with architects, project teams, clients, and suppliers to ensure continuous stability and efficiency with OMAR segment.
    Identify and implement cost-saving and optimization initiatives across platforms and environments- Drive cost leadership

    Communication and Reporting:

    Establish effective communication channels to keep relevant stakeholders informed of support activities, changes, and recommendations.
    Develop and maintain documentation on system configurations, procedures, and policies.
    Engage with vendors and suppliers to optimize product usage and support.
    Compliance and Quality Assurance:
    Ensure compliance with regulatory standards and company policies.
    Perform quality assurance checks on the work of the team and implement corrective actions as needed.

    MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

    Bachelor’s degree in Computer Science, Information Technology or a related field.
    Minimum of 5 years’ experience in IT administration with a focus on Microsoft technologies.
    Minimum of 2 years in a leadership or managerial role.
    Deep understanding of Microsoft Tenant, Active Directory, DNS, and security best practices.
    Excellent verbal and written communication skills.
    Strong problem-solving and analytical skills.
    Ability to work in a fast-paced, dynamic environment.

    ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

    Relevant certifications such as MCSE (Microsoft Certified Solutions Expert) or equivalent.
    Experience in project management and strategic planning.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Pharmacy Advisor

    Pharmacy Advisor

    Job Description

    The job holder will be responsible for promoting the rational use of medicines and guiding implementation of strategic purchasing for pharmaceuticals to ensure consistent delivery of high-quality cost-effective care, optimum health outcomes and excellent patient experience.

    KEY ROLES AND RESPONSIBILITIES

    Promote rational use of medicines – advocate for rational prescribing and dispensing by adhering to standard treatment guidelines
    Strategic purchasing for pharmaceuticals – develop and implement strategic purchasing initiatives for pharmaceuticals
    Preventive care – facilitate integration of preventive and promotive services and provide input during product development and benefit design process
    Member education – continuous education for members on appropriate use of medications, common side effects and drug prices
    Polypharmacy – monitor for unnecessary polypharmacy for appropriate interventions including provider engagement and referral for Medication Therapy Management
    Adherence counselling – monitor patient adherence to medications and counsel those who are non-adherent
    Generic substitution – engage providers and members on the role of generic medications in improving health in a cost-effective way
    Drug Formulary Management – provide input to provider’s formularies to ensure cost-effective use of medicines
    Pharmacy pricelist management – monitoring of pharmacy prices to ensure adherence to Recommended Retail Prices
    Pharmacy benefits management – oversee pharmacy preauthorization through timely and accurate adjudication of pharmacy preauthorization requests
    Drug delivery – support disease management programs by linking members with chronic conditions with preferred pharmacies for drug delivery
    Pharmacy analytics – analysis of prescription patterns for providers and prescription drug use by members and analyze morbidity data to recommend appropriate interventions
    Monitoring errors in pharmacy claims adjudication and preauthorization to inform accuracy in claims management
    Drug utilization review – advise clients and providers on potential adverse drug reactions or drug interactions and counterchecking prescriptions for correctness
    Pharmacy technical support – provide technical support to the clinical team on queries revolving around prescription drugs.
    Keep up to date with current clinical guidelines for common ailments (including NCDs) provided by Ministry of Health and other internationally recognized clinical bodies.
    Pharmaceutical market intelligence – keeping abreast with new developments in the pharmaceutical sector, anticipating potential impacts on the business, and adapting strategy accordingly
    Actively collaborate with specialists, general practitioners, pharmacists, hospitals, patients, and other relevant stakeholders in promoting rational use of medicines

    SKILLS AND COMPETENCIES

    Excellent communication, negotiation and interpersonal skills
    Excellent analytical and monitoring skills
    High level of integrity and honesty
    Team player, commitment and ownership
    Empathy and Customer Focus

    QUALIFICATIONS, KNOWLEDGE & EXPERIENCE 

    Diploma in Pharmacy                
    At least 3 years’ experience in a busy private hospital or clinic setting
    Prior experience in a health insurance company is highly desirable  
    Solid understanding of insurance principals
    Strong data analytics capability

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Senior Audit Manager

    Senior Audit Manager

    Job Description

    The role supports the Group Head of Audit, East Africa in assisting the Board and Executive Management to protect the assets, reputation, and sustainability of the Old Mutual Group.
    The role will be responsible for execution of audit assignments at Old Mutual General Insurance Kenya (OMGIK) and other entities within Old Mutual East Africa.

    Key Deliverables:

    Deliver multiple audit assignments on time, and in accordance with the Group Internal Audit (GIA) methodology.
    Participate in development and implementation of risk-based audit plans.
    Understand the risk profile of the business, gain and apply extensive industry knowledge in the various business lines.
    Engage with business units/ process owners to agree on audit deliverables (risk assessments, control workshops and adequacy assessments) and timeframes and document findings.
    Challenge and influence the relevant executives to improve the governance, risk and control culture, and offer advisory services.
    Specific focus will be placed on providing assurance and advisory to the insurance business and ensuring effective management of key risks including operational, reporting, and compliance risks.  
    Champion data analytics and Continuous Audit Monitoring (CAM).
    Conduct/assist in conducting Information systems audits as assigned by the supervisor from time to time.
    Develop and maintain relationships with key stakeholders including the Board Audit Committee, Senior Management, Risk Officers, among others.
    Meet key customers to gain a better understanding of business expectations.
    Provide clients with an understanding of audit expectations.
    Contribute to developmental interventions and on the job coaching.
    Help the business to deliver the strategic initiatives successfully by focusing on the most significant risks, both existing and emerging, and the most significant strategic initiatives being undertaken.
    Understand the risk profile of the business.
    Gain and apply extensive industry knowledge in auditing.
    Contribute to developmental interventions and on the job coaching.

    Qualifications and Experience:

    A bachelor’s degree.
    Professional qualifications such as CPA, ACCA, CISA, CIA, etc. are an added advantage.
    Minimum of eight years relevant experience in the internal audit function and / or external audit function. 
    Experience in the Insurance, Banking or Financial services industry is an added advantage.
    Experience or knowledge in IT audits, advanced data analytics and reporting on systemic/strategic risks will be an added advantage.
    Previous experience of managing projects and teams is an added advantage.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Customer Service Officer

    Customer Service Officer

    Job Description

    A Temporary employee in the Rest of Africa business.
    Provides a service as a temporary employee covering many fields.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • IT Helpdesk Analyst Recoveries Administrator

    IT Helpdesk Analyst Recoveries Administrator

    Job Description

    Responsible for providing both technical and non-technical customer support via phone, email, and SharePoint, and supporting the implementation of IT Policies and adherence to regulatory guidelines and risks.

    KEY MEASURABLE GOALS

    IT Ticket Closure  95%
    Call handling closure 90%
    User creation and documentation 95%
    High TAT on closure of IT related and technical issue.
    Issue handling at 1st level support.
    Townhall facilitations and virtual events.

    KEY RESPONSIBILITIES

    Provide Level 1 IT Support: Manage, resolve, or escalate end user calls logged onto SharePoint within established SLAs. 
    Follow standard help desk procedures and apply knowledgebase to problems: identification, instruction, and resolution of problems.
    Perform post-resolution follow-ups with the end users and team members as required.
    Manage User system access for various applications. 
    Develop accurate reports regarding the progress of registered tickets on helpdesk.
    Perform software/hardware installation, updates including formatting, hot swapping, ghosting etc. on all HQ and branch support PCs.
    Ensure facilitation of all townhall events
    Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
    Support in the successful Implementation of ICT Projects
    Create and manage user accounts in AD Manager and O365 (user, computer, security objects). 
    Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
    Identify and escalate situations requiring urgent attention. 
    Support in D365 User creations and mapping.
    Identify training and development requirements, formulate own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales. 
    Undertake all necessary training to perform the role to the required standards, including gaining accreditation where appropriate.
    Carry out any other ICT duties/tasks as may be assigned from time to time by the supervisor or his appointee.

    BANKWIDE AML KYC & CFT RESPONSIBILITIES

    Communicating and reinforcing the AML-CTF compliance culture established by the board
    Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch

    IT RISK AND SECURITY

    Identifying, assessing and controlling risks through analyzing incidences and problem raised through the service desk and evaluate the impact of the business and coming up with mitigation procedures
    Help reduce potential negative impact of changes and mitigate service outage
    Management of IT Services for recovery and continuation in the case of a serious incident, proactive measures, rather than just reactive measures, so that the risk of disaster is minimized to ensure continuance of service and that the service provider is able to meet minimum service levels

    Closing Date
    07 June 2023

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    Use the link(s) below to apply on company website.  

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  • Assistant Underwriter

    Assistant Underwriter

    Job Description

    To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and timely service

    ROLES & RESPONSIBILITIES

    Determine acceptability of risks, recommend risk surveys, monitor and review terms of accounts assigned
    Raise premium debits for work allocated within
    Capture insured, risk, and premium data correctly in the system
    Prepare and follow up renewal notices to ensure retention.
    Requisition for premium refund to facilitate issue of cheque
    Ensure that premiums are paid in respect of accounts managed
    Maintain effective business relationships to ensure effective delivery of service
    Mantain service standards to ensure high quality customer service is delivered.

    KNOWLEDGE & EXPERIENCE
    Qualifications: 

    1st Degree, Good progress on ACII or AIIK

    Experience: 

    2 years experience
    Product Knowledge and functions of the various departments.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Relationship Officer – Community Banking

    Relationship Officer – Community Banking

    Job Description

    Provides telephonic and face-to-face service to customers and intermediaries.
    Delivers on daily production standards and adheres to service and quality standards.
    Adheres to business process and compliance rules.
    Entry level with less product and process knowledge than the Senior Consultant.
    Technical knowledge is limited to few processes and or products.

    Skills

    Communciation Skills; Adaptability, Communication

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Operation Excellence Supervisor

    Operation Excellence Supervisor

    Job Description

    Maintain up to date operational procedures and guidelines from time to time including adherence to regulator guidelines – through ensuring availability of updated/end-to-end procedure manuals within the operations department embedding of the relevant control standards

    Operational Risk Management: –

    Resolution of Audit and Quality Assurance issues – track resolution of audit and quality assurance findings with the portfolio branches once the branches /units are reviewed and provide feedback as appropriate to the Manager, Branch Operations and Controls.
    Ensure compliance at all times by all portfolio branches to existing regulator and internal policy and procedure guidelines.
    Support portfolio branches with the necessary MIS Reports to assist in operational risk management e.g. high value transactions, among others.
    Process flows/Procedure manuals -ensure availability of updated/end-to-end departmental operating instructions/procedure manuals within the portfolio branches and embed the relevant control standards in the branches/units. Develop and periodically review processes and Operating procedures for all departments with relevant stakeholders.
    Process reengineering – Analyze various processes and products, existing or new, by addressing required processes under the Compliance program framework (risk assessment, to documenting controls, and to implementing testing)
    Provides input in design of business management information (MIS) reporting to incorporate compliance risk metrics, monitoring metrics and escalates matters as appropriate.
    Acts as compliance and controls representative in projects involving new or changes to existing regulatory impacted materials/process/procedures/policies/circulars.
    Monitors major and critical compliance risks issues and provides advice on design of business line compliance quality control/assurance programs, reviews results, and advises
    on program enhancements.
    Contribute to the overall risk management strategy of maintaining/ reducing the level of risk as business expands. Develop and implement a Banking Operations Manual that governs all processes and procedures for effective management of Banking Operations. Introduce the relevant journals, registers and controls for dual control.
    Ensure compliance by branches with Faulu Microfinance Bank Limited standards and regulatory requirements pertaining to Money Laundering and Know-Your-Customer (KYC)
    Ensure complete, accurate and timely issuance of SARs (suspicious activity reports) both for consumer and corporate customers to the local regulator.
    Exercise due care and diligence on matters related to Money Laundering and KYC in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to the branches.
    Oversee and enhance the AML Analytics function (i.e. AML MIS, trend analysis and monitoring) in order to better develop comprehensive AML monitoring structure for the business.Fraud control and operational loss management responsibilities.
    Ensure that process weaknesses that present potential opportunities for operational losses or frauds are sealed to avoid further fraud/operational loss incidents in portfolio branches.
    Have a close cooperation with legal, Security, risk, Internal Control and internal audit teams to protect the business reputation.
    Contact point for Internal & External Auditors and Regulators for AML/Compliance related matters as well coordinating with branches during the audit exercises.
    Keep abreast with latest developments in the banking fraud/security fields with a view to enhancing the department.
    Ensure compliance to key fraud and related fraud/security policies.

    Cash Management:-

    Monitor portfolio branches Vault Cash amounts and advise on replenishing or repatriating the amounts as directed by the Treasury Manager.
    Carry out online system surveillance during the working hours and give assurance of compliance to Banking Operations Manual and procedures for the Vault & Teller Cash Management.
    Identify gaps in cash movement and assist the Treasury & Financial Planning Manager to propose alternative sources for management decision making.
    Assist in analyzing costs incurred in the process of cash management at the branch for efficiency and implement cash saving solutions.
    Independently verify Cash in Transit invoices from the Service provider before payments are made.

    Cost Management responsibilities: –

    As guided by the Manager, Branch Operations and Controls, facilitate in enforcing cost
    management measures in the portfolio branches.
    Assess and make recommendations as regards idle capacity to ensure maximum
    utilization of resources and returns on investment.

    Business Growth responsibilities: –

    Support and where appropriate champion implementation of special projects in portfolio branches to deliver superior performance and banking business growth plans as measured by the agreed business cases.
    Continuously review all processes within the department, identification of potential risks; review of controls to adequately and effectively address all risks and ensure that the processes are efficient and effective with an aim of improving on TAT.
    Identify opportunities to produce innovative ideas to keep risk management at the forefront of business.

    Branch Support: –

    First escalation contact for portfolio branches emergencies e.g. offline, blackout, IT issues, branch security, etc. follow up with the responsible Business Support Centre departments and 3rd party vendors to provide speedy solutions – High severity issues should be escalated promptly to the relevant senior management.
    Ensure overall operational readiness and efficiency of the branch infrastructure including premises, ATMs, systems and physical security requirements.
    Promptly handle daily routine and all queries originating from the portfolio branches.
    Help develop Business Unit compliance training programs and may deliver specialized training as required.
    Embed process for Suspicious Activity/Transaction Reporting or escalation in the portfolio
    branches/units and ensure copies of the same are kept.
    Carry out branch reviews in order to ensure that AML&KYC policy is being followed, highlight exceptions and track corrective actions.
    Raise the visibility of compliance issues, internally across all stake holders within the organization.
    Entrench a risk awareness culture and develop risk self-assessment capability to identify, evaluate, monitor and mitigate the risks.
    Enforce adherence with compliance and control procedures.
    Ensure development and analysis of relevant management reports on various key aspects of the department’s responsibilities e.g. Dormancy Management etc.
    Provide day-to-day management for a high caliber team of Banking Operations Professionals, providing guidance, support, coaching and motivation. This includes performance management, career development and general line management duties.

    Branch Expansion: –

    Preparations of documentation for CBK approval for new branch opening.
    Coordinating with all stakeholders to ensure new branch preparedness for opening i.e. staff, ICT, Admin issues.
    Coordinate and work CBK Inspectors on new branch inspection before licensing.
    Participate in talent identification to interview and onboard operations staff as well as training them on operational preparedness prior to opening new branches.

    Information Technology Systems: –

    Designing and writing test cases and test Scenarios for New systems and deployments.
    Evaluate and report on IT service delivery and support to the business.
    Offer advisory services to management concerning information systems emerging risks and best practices.
    Participate in System Service validation and testing.
    From time to time, offer IT Operational Support during System release and deployment.
    Review systems development, change management and system acquisition projects for quality assurance and adherence to relevant policies

    Incident reporting: –

    Embed a process for loss/risk incident reporting by portfolio branches/banking units (to ensure no surprises)

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Senior Manager Transaction Processing Intermediate Software Engineer Project Manager- Faulu MFB Business Growth and Development Manager – Nairobi (Faulu MFB)

    Senior Manager Transaction Processing Intermediate Software Engineer Project Manager- Faulu MFB Business Growth and Development Manager – Nairobi (Faulu MFB)

    Job Description

    Reporting to Head of Operations & Customer Experience, coordinate and oversee the processing activities of the Bank’s centralized process and settlements. Provide strategic support and leadership in support of operations goals.

    Under the guidance of the Head of Operations & CX, key responsibilities for this role include the following: –
    Operational Risk Management
    Overall responsible for the following: –

    Enforce controls in relation to POCAMLA act and manage the risk arising from implementation of the internal policies on same.
    Resolution of Audit and Quality Assurance issues – track resolution of audit and quality assurance findings with the branches once the branches /units are reviewed and provide feedback as appropriate to the HoD.
    Ensure compliance at all times to the Automated Clearing House rules, KEPSS and SWIFT policy and procedure and regulatory guidelines.
    Support branches with the necessary MIS to assist in operational risk management e.g. high value transactions, among others

    Clearing & Salary/Bulk Processing Management 

    Ensuring all the clearing processes are carried in compliance with the Bank’s internal   policies and guidelines.
    Ensuring all clearing processes follow the Kenya Bankers Association guidelines.
    Ensuring no fraudulent cheques are paid.
    Updating the team on any new developments form the Regulator concerning clearing.
    Liaising with Credit team on any need for approvals on cheques where funds are insufficient.
    Verification of the daily reconciliations for the clearing accounts
    Performing call backs for high value cheques above Kshs 50,000.
    Relationship management with the Clearing Agent.
    Providing weekly clearing reports to the Head of Operations & CX.
    Supervision of the salary/bulk processing centralized function.

    Cash Management and Transaction Authorization

    Plan, supervise, direct and control cash operations and ensure Branches are served and risk of keeping idle cash is minimized.
    Proactive management of all suspense accounts.
    Implement centralized shared services in operations.

    Management of Centralized Account Opening Unit

    Ensuring all account opening forms submitted to Central Operations are processed within the applicable Service Level Agreements (SLAs).
    Ensure through the Supervisor Counter – checking of all Account opening documents to ensure that all relevant documents are attached, and the required parties have approved.
    Ensure new accounts processed are KYC compliant and AML requirements are adhered to.
    Ensure that the team gives timely feedback concerning any account opening enquiries and resolution of issues.
    Ensure compliance to operational policies and procedures.
    Oversee the filing of all original source documents and all designated periodic reports.
    Ensure no fraudulent accounts are opened.
    Oversee the activation of dormant accounts.
    Providing of monthly payment reports from service providers attached to account opening.

    Treasury Back-Office Operations

    To ensure reconciliations are done on timely basis and closing all outstanding issues.
    Coordinating, confirmation & monitoring of deposit placements.
    Review incoming remittances.
    Monitoring of control and suspense accounts.
    Supervision of KEPPS and RTGS transactions.
    Verifications SWIFT transactions and screening of transactions.

    Business Continuity Responsibilities

    As custodian of the BCPs for Central Operations unit.
    Coordinate with the relevant BCP stakeholders and formulate recovery strategies (Disaster Recovery & Business Continuity Plans) for branches/units.
    Raise awareness of BCP within branches/units.
    Once the BCP documents are in place, coordinate periodic tests of the BCPs for branches.

    Fraud Control and Operational Loss Management Responsibilities

    Ensure controls are enforced that process weaknesses that present potential opportunities for operational losses or frauds are sealed to avoid further fraud/operational loss incidents.
    Train Operations staff on operational controls, policies and regulatory requirements and ensure compliance at all times.
    Regularly update the Bank’s internal signature book.

    Staff Management

    Leave Management
    Ensuring all Operations Staff have signed JD and Balanced Score Cards.
    Work rationalization and constant reviews.
    Any other duties that may be assigned by the Bank’s Management.

    Minimum Qualifications/Experience (REQUIRED FOR THE JOB)

    Bachelor’s Degree in a business-related field.
    Over 8 years’ experience in Operations and 5-7 years in management role with proven record in operations excellence and controls.
    Master’s will be an added advantage.

    Closing Date
    31 May 2023

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Call Centre Agent-Fixed Term Call Centre Nurse Aide Call Centre Agent – Permanent Legal Officer – Recoveries

    Call Centre Agent-Fixed Term Call Centre Nurse Aide Call Centre Agent – Permanent Legal Officer – Recoveries

    Job Summary

    The Call Centre Care Agent is responsible for managing all incoming calls to the Old Mutual.

    Key Tasks And Responsibilities

    Always answer incoming telephone calls into the Call Center in a professional manner. Provides information to customers via Old Mutual approved resources. Completes accurate and timely documentation of all services provided to callers. Assist clients with I-invest Account activation & Pin Resets Escalate / liaise with other teams on any issues which require further consultation.   Support the branches and front office team. Normal Call center duties. E.g., carrying out customer surveys, social media, and email management. Performs all other tasks as assigned by the line Manager. Retrieval and sharing of ad hoc statements in line with the OM confidentiality guidelines. Research required information using available resources. Handle and resolve and document complaints. Provide customers with product and service information in line with OM confidentiality guidelines.  

    Qualifications & Experience & Competencies

    Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
    Proficient ability to analyse data and develop recommendations
    Strong verbal and written communication skills
    Maintains a professional/customer service focus at all times. 

    Skills and competencies 

    2+ months professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties
    Business related degree
    At least one year insurance experience
    Progress in Professional qualification in insurance e.g., ACII, COP preferred.
    Knowledge in customer service principles and practices
    Knowledge of call Centre telephony and technology

    Qualifications & Experience

     At least 1 year experience

    Educational Requirement

     Bachelor’s Degree in a business-related field

    Closing Date – 23 May 2023

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    Use the link(s) below to apply on company website.  

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