Jobs Kenya

Company Founded: Founded in 1920

  • OMiX – Graduate Programme Unit Manager

    OMiX – Graduate Programme Unit Manager

    About OMiX – Graduate Programme

    The Old Mutual (OMiX)Graduate Programme is aimed at graduates and postgraduate students seeking invaluable work experience.

    What’s in it for you?

    We will partner with you to craft a great career with Old Mutual that is in line with your career aspirations
    Your voice is important to us and we will provide engagement platforms and tools to encourage meaningful dialogue
    You’ll be exposed to a great culture based on diversity and inclusion that forms a strong foundation of our values
    You’ll receive continuous coaching and development opportunities
    You’ll gain access to industry experts as mentors and coaches
    You’ll gain access to excellent learning and development opportunities
    You’ll have an opportunity to make a difference in the communities in which we operate
    You’ll benefit from a robust and structured programme

    Where are the Old Mutual (OMiX) graduate positions based?

    South Africa positions are based in

     Cape Town
    Johannesburg
    Durban

    Rest of Africa countries, positions are based in

    Zimbabwe
    Kenya
    Nigeria
    Malawi
    Botswana
    Ghana

    Who can apply?

    Only South African citizens will be considered for roles based in Cpt, Jhb and Dbn South Africa
    Roles based in Rest of Africa will require relevant citizenship

    More Opportunities 

    Our graduates are appointed into various roles across Old Mutual’s businesses.

    Are you currently doing a post graduate degree or in your final year of study in one of the disciplines below? If yes, then we are looking for you!

    BCom Information system
    BSc IT systems
    BSc Computer Science
    BSc Computer/Software Engineering
    BCom in Business/Finance qualification with Technology modules
    Diploma in IT (3 years)
    Advanced Diploma in IT
    BSc Data Science
    BCom Digital Marketing
    We are inviting you to apply if you are interested in joining the Old Mutual family.

    Minimum Requirements 

    Are you a citizen/eligible to work in the country of application.
    Are you able to work/relocate to any part of the country you are based in?
    Have you achieved a minimum of 65% average across your studies?
    Are you proficient in one or more of the following languages – Java , C#, C++, HTML, Python, SQL, JavaScript
    Familiarity with industry tools and technologies: This can include cloud platforms (AWS, Azure, etc.), databases (SQL, NoSQL) and general web development principles.

    Application process 

    Apply – Submit documents – CV, Transcripts, Grade 12 certificate
    You will go through automated screening questions
    Should you meet our requirements you will be requested to complete screening assessments
    Once you have done your screening assessments, we will then review your profile against our requirements
    You will/may be required to take part in an Assessment Centre, and move forward to interviews if successful

    Education

    Advanced Diploma (AdvDip): Information Technology, Bachelor of Commerce (BCom): Computer and Information Science, Bachelor of Commerce (BCom): Mathematical Statistics, Bachelor of Science (BS): Information Technology, Diploma (Dip): Information Technology

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    Use the link(s) below to apply on company website.  

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  • Case Management Nurse

    Case Management Nurse

    Job Description

    To control and manage medical benefit utilization through preauthorization and case management activities and ensure quality, appropriate cost effective care and good customer service

    KEY TASKS AND RESPONSIBILITIES

    Pre-authorize scheduled and nonscheduled admissions within the set guidelines.
    Negotiate/discuss professional fees as appropriate for each admission.
    Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
    Visit all admitted clients within Nairobi region and its environs
    Liaise with Doctors on the day to day management of patients and obtain medical reports/ expected length of stay where indicated.
    Ensure smooth discharge process and co-ordinate any necessary post-hospitalization/ step down facility care.
    Revise reserves after discharge of member.
    Collect feedback from admitted clients on quality and scope of service by the service provider.
    Assist in carrying out verification and medical audit of claims/invoices before settlement.
    Develop and maintain monthly database on admissions, large claims and extended length of stay.  
    Respond to queries from clients, intermediaries and service providers.
    Liaise with other medical underwriter for purposes of market surveys and development of new controls, standards and products.
    Any other duty assigned by management.

    SKILLS AND COMPETENCIES

    Excellent communication and negotiation skills.
    Excellent public relations and interpersonal relationship skills.
    Extensive networking with SP and other medical insurers.
    Excellent analytical and monitoring skills
    Good IT skills in database management and office systems.
    Good decision making in benefit utilization management.
     High levels of integrity and honesty

    QUALIFICATIONS, KNOWLEDGE & EXPERIENCE 

    Diploma or Degree in Nursing                      
    Diploma in Insurance/ COP
    Degree in Health systems Management/ Business management 
    1 years’ experience in clinical setting +1 years in insurance set up

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Relationship Officer -SME

    Relationship Officer -SME

    Job Description

    To grow a high quality SME client portfolio both in cheap and stable deposits and loans and manage all client relationships to ensure world class customer service and maximum returns.

    KEY MEASURABLE GOALS

    Growth in number of clients through cheap and stable deposits and SME loans Growth in Outstanding SME loan book Quality of the SME Loan Portfolio Timely loan processing  and disbursement Transaction Income and deposits from SME clients as well as value chain management Cross-selling of Bancassurance products

    KEY RESPONSIBILITIES

    Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)
    To champion SME product in the Branches
    Client retention through world class customer service
    Relationship Management of existing SME clients 
    Account utilization by all SME clients 
    Proper KYC vetting of clients using supporting documents and SME appraisal tools   
    Proper loan appraisals measured by approval success rate  
    Ensuring every application is approved by the authorized signatories
    Documentation and integrity
    Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures
    Dissemination of information to prospective clients about Faulu
    Products and service awareness 
    Ensuring clients understand our operations policy with regard to accessing our services and products
    Periodic SME training to the branch staff to enhance awareness and cross selling
    Ensuring account utilization -all business proceeds to be banked through Faulu
    Relationship management – scheduled and adhoc client visits, calls, etc.
    On time loan repayment and follow ups 
    Understanding the underlying causes of default and take remedial actions as per credit policy
    Attain PAR targets 
    Networking with SME Business Forums, events, etc. 
    Stakeholder relationship management; local administration, dealers, etc.
    Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
    Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
    Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank’s AML, KYC & CFT policies, procedures and guidelines

    Education

    Bachelor’s degree in a Business-related field

    Desirable

    Diploma in sales and marketing

    Knowledge and Skills

    SME Credit analysis, credit management and marketing/Relationship Management

    Experience

    At least 2-year related experience

    Personal Attributes

    Good communication and interpersonal skills.
    Excellent problem solving and decision-making skills.
    Team player and quick thinker

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Customer Service Officer Reconciliations Officer Head of Tax

    Customer Service Officer Reconciliations Officer Head of Tax

    Job Description

    A Temporary employee in the Rest of Africa business.
    Provides a service as a temporary employee covering many fields.

    Closing Date

    30 June 2023

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    Use the link(s) below to apply on company website.  

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  • Senior IT Support Specialist

    Senior IT Support Specialist

    Job Description

    The Senior IT Support Specialist will oversee and ensure the effectiveness of OMAR Microsoft tenant infrastructure. The candidate will be responsible for managing a team of administrators across OMAR to deliver results, provide technical leadership, and perform hands-on administrative tasks. The ideal candidate must possess a deep understanding of Microsoft environments, DNS, Active Directory, and security best practices. The role requires collaboration with multiple stakeholders to maintain a secure, reliable and efficient environment.

    Leadership and Management:

    Work closely with the Microsoft Tenant Administration team in country, ensuring efficient execution of daily tasks and long-term projects.
    Mentor and coach junior team members, guiding their professional development.
    Set performance goals and conduct periodic evaluations of team members that will report into him.
    Engage with various markets and lines of Business within OMAR on a regular basis to understand their needs and align IT initiatives accordingly.

    Technical Oversight and Administration:

    Oversee the configuration, management, and optimization of the OMAR Microsoft tenant, Active Directory, and on-premises DNS.
    Ensure that the OMAR tenant is connecting to OMSA tenant reliably and all applications are seamlessly accessible and available.
    Provide 24×7 first-line support for production environments, ensuring service level agreements are met-working closely with country IT admins and Microsoft Partners
    Develop and implement temporary fixes to system issues, and work with relevant teams for long-term resolutions.
    Monitor capacity and proactively identify potential issues or optimization opportunities in the production environment.
    Maintain a secure infrastructure by implementing and enforcing security policies, procedures, and best practices across the entire Microsoft Platform in OMAR

    Consultation and Strategic Planning:

    Provide technical advice and consultation to lines of business for development projects in an advisory and consultancy capacity.
    Engage in strategic planning and trends analysis, including industry trends, company policies, and business unit objectives.
    Collaborate with architects, project teams, clients, and suppliers to ensure continuous stability and efficiency with OMAR segment.
    Identify and implement cost-saving and optimization initiatives across platforms and environments- Drive cost leadership

    Communication and Reporting:

    Establish effective communication channels to keep relevant stakeholders informed of support activities, changes, and recommendations.
    Develop and maintain documentation on system configurations, procedures, and policies.
    Engage with vendors and suppliers to optimize product usage and support.
    Compliance and Quality Assurance:
    Ensure compliance with regulatory standards and company policies.
    Perform quality assurance checks on the work of the team and implement corrective actions as needed.

    MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

    Bachelor’s degree in Computer Science, Information Technology or a related field.
    Minimum of 5 years’ experience in IT administration with a focus on Microsoft technologies.
    Minimum of 2 years in a leadership or managerial role.
    Deep understanding of Microsoft Tenant, Active Directory, DNS, and security best practices.
    Excellent verbal and written communication skills.
    Strong problem-solving and analytical skills.
    Ability to work in a fast-paced, dynamic environment.

    ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

    Relevant certifications such as MCSE (Microsoft Certified Solutions Expert) or equivalent.
    Experience in project management and strategic planning.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Pharmacy Advisor

    Pharmacy Advisor

    Job Description

    The job holder will be responsible for promoting the rational use of medicines and guiding implementation of strategic purchasing for pharmaceuticals to ensure consistent delivery of high-quality cost-effective care, optimum health outcomes and excellent patient experience.

    KEY ROLES AND RESPONSIBILITIES

    Promote rational use of medicines – advocate for rational prescribing and dispensing by adhering to standard treatment guidelines
    Strategic purchasing for pharmaceuticals – develop and implement strategic purchasing initiatives for pharmaceuticals
    Preventive care – facilitate integration of preventive and promotive services and provide input during product development and benefit design process
    Member education – continuous education for members on appropriate use of medications, common side effects and drug prices
    Polypharmacy – monitor for unnecessary polypharmacy for appropriate interventions including provider engagement and referral for Medication Therapy Management
    Adherence counselling – monitor patient adherence to medications and counsel those who are non-adherent
    Generic substitution – engage providers and members on the role of generic medications in improving health in a cost-effective way
    Drug Formulary Management – provide input to provider’s formularies to ensure cost-effective use of medicines
    Pharmacy pricelist management – monitoring of pharmacy prices to ensure adherence to Recommended Retail Prices
    Pharmacy benefits management – oversee pharmacy preauthorization through timely and accurate adjudication of pharmacy preauthorization requests
    Drug delivery – support disease management programs by linking members with chronic conditions with preferred pharmacies for drug delivery
    Pharmacy analytics – analysis of prescription patterns for providers and prescription drug use by members and analyze morbidity data to recommend appropriate interventions
    Monitoring errors in pharmacy claims adjudication and preauthorization to inform accuracy in claims management
    Drug utilization review – advise clients and providers on potential adverse drug reactions or drug interactions and counterchecking prescriptions for correctness
    Pharmacy technical support – provide technical support to the clinical team on queries revolving around prescription drugs.
    Keep up to date with current clinical guidelines for common ailments (including NCDs) provided by Ministry of Health and other internationally recognized clinical bodies.
    Pharmaceutical market intelligence – keeping abreast with new developments in the pharmaceutical sector, anticipating potential impacts on the business, and adapting strategy accordingly
    Actively collaborate with specialists, general practitioners, pharmacists, hospitals, patients, and other relevant stakeholders in promoting rational use of medicines

    SKILLS AND COMPETENCIES

    Excellent communication, negotiation and interpersonal skills
    Excellent analytical and monitoring skills
    High level of integrity and honesty
    Team player, commitment and ownership
    Empathy and Customer Focus

    QUALIFICATIONS, KNOWLEDGE & EXPERIENCE 

    Diploma in Pharmacy                
    At least 3 years’ experience in a busy private hospital or clinic setting
    Prior experience in a health insurance company is highly desirable  
    Solid understanding of insurance principals
    Strong data analytics capability

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Senior Audit Manager

    Senior Audit Manager

    Job Description

    The role supports the Group Head of Audit, East Africa in assisting the Board and Executive Management to protect the assets, reputation, and sustainability of the Old Mutual Group.
    The role will be responsible for execution of audit assignments at Old Mutual General Insurance Kenya (OMGIK) and other entities within Old Mutual East Africa.

    Key Deliverables:

    Deliver multiple audit assignments on time, and in accordance with the Group Internal Audit (GIA) methodology.
    Participate in development and implementation of risk-based audit plans.
    Understand the risk profile of the business, gain and apply extensive industry knowledge in the various business lines.
    Engage with business units/ process owners to agree on audit deliverables (risk assessments, control workshops and adequacy assessments) and timeframes and document findings.
    Challenge and influence the relevant executives to improve the governance, risk and control culture, and offer advisory services.
    Specific focus will be placed on providing assurance and advisory to the insurance business and ensuring effective management of key risks including operational, reporting, and compliance risks.  
    Champion data analytics and Continuous Audit Monitoring (CAM).
    Conduct/assist in conducting Information systems audits as assigned by the supervisor from time to time.
    Develop and maintain relationships with key stakeholders including the Board Audit Committee, Senior Management, Risk Officers, among others.
    Meet key customers to gain a better understanding of business expectations.
    Provide clients with an understanding of audit expectations.
    Contribute to developmental interventions and on the job coaching.
    Help the business to deliver the strategic initiatives successfully by focusing on the most significant risks, both existing and emerging, and the most significant strategic initiatives being undertaken.
    Understand the risk profile of the business.
    Gain and apply extensive industry knowledge in auditing.
    Contribute to developmental interventions and on the job coaching.

    Qualifications and Experience:

    A bachelor’s degree.
    Professional qualifications such as CPA, ACCA, CISA, CIA, etc. are an added advantage.
    Minimum of eight years relevant experience in the internal audit function and / or external audit function. 
    Experience in the Insurance, Banking or Financial services industry is an added advantage.
    Experience or knowledge in IT audits, advanced data analytics and reporting on systemic/strategic risks will be an added advantage.
    Previous experience of managing projects and teams is an added advantage.

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Channels Analyst Internal Auditor Relationship Manager, Trade Finance

    Channels Analyst Internal Auditor Relationship Manager, Trade Finance

    Job Description

    Reporting to the Manager Digital and Business Systems, the job holder will be responsible for managing technical support of all Alternative Business Channels (Interfaces).

    KEY MEASURABLE GOALS

    Alternative Business Systems uptime of at least 98%
    High TAT on closure of IT related Alternative Business Systems Issues
    New Innovations for Digital banking.
    Cost Effective delivery of Alternative Business Channels system capabilities.
    Issue resolution rates

    KEY RESPONSIBILITIES

    Provide customers, partners and end users with technical support by resolving all ABC related issues, if necessary, will travel to other towns for on-site support.
    Manage customer complaints and /or new requirement processes regarding ABC systems.
    Prepare service and technical analysis reports for ABC systems.
    Be the technical lead in the implementation of ABC projects / initiatives.
    Conduct ABC technical training when necessary.
    Vendor SLA management including quality of Service reviews.
    Enforce compliance to regulatory guidelines and payment standards set by Card Associations (i.e. Visa, MasterCard, SWIFT and the regulator) and other partners such as Interswitch.
    Provide technical support to empower customer facing teams to undertake effective training on all ABC Systems.
    Perform prompt Channel system upgrades and application of system patches from time to time.
    Develop, maintain and enforce procedures for controlling and keeping track of system updates and alterations for all ABC systems.
    Asset Management for Alternative Business Channels systems.
    24X7X365 Uptime of Channels systems
    Implement ABC Systems change management processes.
    To play an active role in the development and improvement of service delivery
    To comply with, and actively support implementation of IT policies and procedures, and in particular those relating to the delivery of IT services, information security and risk management.
    To actively engage in personal development within the role, and to pursue appropriate qualifications/training as agreed.
    To provide reasonable availability for any out-of-hours activities as required from time to time.
    Participate in at least two DR Simulations
    Closure of identified ABC system audit findings
    User access management and Quarterly / ad-hoc user Access reviews exercises

    BANKWIDE AML KYC & CFT RESPONSIBILITIES

    Communicating and reinforcing the AML-CTF compliance culture established by the board.
    Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch

    IT RISK AND SECURITY

    Address / mitigate all ABC Audit Items
    Implement recommendations from IT security partners to avert unforeseen system outages.
    Implementing and enforcing the board-approved IT policies within the Unit

    Education

    A University degree in a relevant field in Information Technology or Computer Science or equivalent qualification with over five (5) years’ experience
    Masters degree in ICT or related specialized qualifications

    Skills

    Channels Development, Channels Strategy, Digital Channels, Direct Channels, Distribution Channels

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    Use the link(s) below to apply on company website.  

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  • Customer Service Officer

    Customer Service Officer

    Job Description

    A Temporary employee in the Rest of Africa business.
    Provides a service as a temporary employee covering many fields.

    Apply via :

    www.jobmata.com

  • Senior Underwriter Administrator

    Senior Underwriter Administrator

    Job Description

    To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and enforce underwriting controls, implement underwriting guidelines, processes, and procedures to ensure quality underwriting and business.

     PRINCIPAL ACCOUNTABILITIES.

    Determine acceptability of risks, recommend risk surveys, monitor, and review terms of accounts assigned.
    Ensure renewal notices are sent out in time and prudent follow up done to drive high business retention rate.
    Providing technical support and input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
    Review and approval of policy schedules and documents to ensure accuracy, clarity, and correctness of the same.
    Policy Analysis: Review insurance policies to ensure they align with company guidelines, underwriting standards, and regulatory requirements.
    Decision Making: Make informed decisions on approving, modifying, or declining insurance applications based on risk assessment and underwriting guidelines.
    Guideline Development: Contribute to the development and refinement of underwriting guidelines, policies, and procedures to enhance the accuracy and consistency of the underwriting process.
    Communication: Collaborate with sales teams, agents, brokers, and other stakeholders to gather necessary information, clarify requirements, and provide guidance on underwriting matters.
    Compliance: Ensure compliance with industry regulations, company underwriting standards, and ethical practices
    Customer Interaction: Communicate with customers to clarify information, address inquiries, and explain underwriting decisions when necessary.
    Supervise, train and mentor staff on technical matters to ensure their skills are sharpened.
    Reporting: Generate reports on underwriting metrics, performance, and trends to provide insights for management.

    KNOWLEDGE AND EXPERIENCE.

    Qualifications: 

    Degree in insurance, actuarial or business related.
    Professional qualification (CII or IIK) or good progress

    Experience: 

    Minimum 5 years’ experience 

    SKILLS AND COMPETENCIES. 

    Sound Technical Underwriting skills
    Intensive and extensive product knowledge
    People Management and overall managerial skills
    Good analytical skills
    Customer service skills
    Good Communication Skills
    Computer Literate with good knowledge of Excel
     

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    Use the link(s) below to apply on company website.  

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