Jobs Kenya

Company Founded: Founded in 1919

  • Senior SME Underwriter

    Senior SME Underwriter

    Main duties and responsibilities:
    Identify and underwrite profitable accounts under direction and guidance from the Chief Underwriting Officer in accordance with AIG’s standards, policies and procedures. Support the SME department by acquiring and retaining profitable business as well as correcting unprofitable policies, within underwriting authority. Manage portfolio of assigned accounts, ensuring efficient document workflow in line with operational procedures
    Maintain and grow relationships with brokers in cooperation with Branch Management and the Business Development Manager.
    Ensure superior service at all times and adherence to underwriting authority and AIG processes.
    Core duties:

    Technical Underwriting

    Underwrite business within underwriting authority through risk assessment process which includes consideration of loss control, claims history and all other appropriate risk management factors.
    Play an active role in the development and negotiation and sign off of large programs by motivating limits and policy structures where referral is required.
    Prove technical underwriting guidance to junior underwriters as directed by Chief Underwriting Officer.
    Ensure adherence with all underwriting guidelines, referrals and SME processes.

    Portfolio Management

    Manage allocated portfolio accounts in profitable and sustainable growth, constantly assessing overall performance of the portfolio and make recommendations for adjustments to the Chief Underwriting Officer as needed.
    Provide accurate estimates and reports as required

    Business Development and Retention

    Keep abreast of market changes and trends
    Proactively engage with BDM’s and branch managers to provide technical support for branch business development initiatives
    Seek opportunities to improve synergies and participate in cross-sell initiatives with other profit Centres
    Develop and maintain strong personal and professional relationships with clients and brokers
    Represent AIG on industry bodies and professional associations and organizations

    Business Operations

    Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards

    Expense control

    Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes
    Audit and Compliance
    Ensure adherence to audit requirements
    Ensure adherence to underwriting authority
    Ensure adherence to regulatory and compliance requirements
    Ensure that requests follow standard processes and that processing is in line with all with product and business rules as per standard operating procedures as well as adhere to all company policies and procedures at all times

    Customer Service

    Liaise with clients, brokers and other business partners professionally and proactively with a passion for service and aiming at all times to improving customer satisfaction and loyalty to the AIG brand
    Receive, acknowledge, coordinate and track requests from clients, brokers and other business partners owning the end to end customer process
    Ensure all requests are processed within if not ahead of agreed service levels escalating as required to ensure service and quality levels are maintained at all times.
    Work in partnership with internal business units to ensure all requests are processed efficiently and accuracy within agreed service levels with minimum or no rework.
    Have a complete understanding of all AIG products to answer queries relating to products and services but never offering advice.
    Ensure errors, issues and other service failures are escalated promptly so resolved quickly and requests and processed within agreed service level.
    Keep clients, brokers and other business partners appropriately and updated managing their expectations at all times
    Manage client, broker and other business partner complaints resolving complaints if not immediately within 24 hours
    Understands policy administration procedures to accurately process broker submission requests

    Teamwork

    Work as part of a team ensuring that service levels are maintained across the unit and no backlogs develop
    Work as part of the SME team constantly providing feedback and striving for more innovative efficient ways of working and improving the customer experience on an ongoing basis by listening to and understanding customers needs

    Skills and Competencies:

    Optimising Work Processes
    Is committed to working efficiently and continuous enhancement of work processes
    Customer Focus
    Is dedicated to meeting the expectations and requirements of the AIG customer
    Peer Relationships
    Can solve problems with peers with a minimum of noise and seen as a team player that is cooperative
    Drives for Results
    Can be counted on to exceed goals successfully
    Workload Management
    Follows processes and workflows for standard service requests
    Business and Product Knowledge
    Understands product features and how they impact service response and transactions
    Able to adhere to applicable service procedures and guidelines as determined by business
    Understands and complies with relevant insurance laws and regulations that impact customer policies and service requests
    Customer Responsiveness:

    Understands how to review, analyse and respond to individual requests or “cases” as they are received
    Able to respond in a professional manner to enquiries, focusing on root causes and / or the big picture for the individual request

    Qualification & Knowledge:
    Minimum Qualifications

    Matric
    FAIS compliant
    RE 5 Certification (or in process of acquiring)
    Additional Insurance Qualification (preferred)
    Significant Underwriting experience in commercial underwriting

    Knowledge

    Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features
    Excellent knowledge on Microsoft Office (Excel, Word, PowerPoint, Access)
    Short Term Insurance knowledge
    Advance Knowledge of underwriting concepts, practices and procedures for commercial lines business
    Strong working knowledge of tracking methodologies and systems
    Proficient knowledge of how to apply / operate insurance systems
    Strong working knowledge of operational processes and procedures
    Working knowledge of key process indicators that effect business results

    Experience:
    Relevant experience as a commercial underwriter and working in a similar position in a service orientated environment
    We are an Equal Opportunity Employer
    American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its’ policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Underwriter Accident & Health

    Underwriter Accident & Health

    Get to know the business

    AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution network.

    About the role

    What you need to know:

    This role assists in providing technical underwriting support and coordinates service delivery within A&H and across all minor lines within A&H i.e Individual A&H, Group Personal Accident and Business Travel products. It ensures key accounts and partners are adequately serviced and all underwriting guidelines are observed when accepting new and renewal business.

    Responsibilities

    Underwriting

    Respond to underwriting queries on Key account issues.
    Prepare policy wordings for new products and product enhancements
    Receive and execute new and renewal instructions.
    Issue quotations and invoices as may be requested by the producer.
    Engage producers on renewal retention of Key accounts.
    Oversee producer training and within the various call centre operations.(where applicable)
    Make decisions on policy wordings and endorsements, (subject to authority)
    Make decisions for corrective action on accounts with poor claim ratios
    Ensure adherence with all underwriting guidelines and referrals
     

    Business Development and Retention

    Seek new business opportunities and assist in the pursuant of new partnerships.
    Assist to drive Digital and Direct marketing sales strategies
    Quote on new business and renew existing accounts
    Participate in cross-sell and up-sell initiatives with other profit centers

    Portfolio Management and Reporting

    Prepare various management reports as may be requested from time to time
    Manage allocated portfolio accounts in profitable and sustainable growth, constantly assessing overall performance of the portfolio and make recommendations for adjustments to the Profit Centre Manager as needed.
    Assist in portfolio analysis
    Provide input for budgets and forecasting

    Business Operations

    Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards
    Respond to enquiries from brokers, clients, branch office, outsourcing partners and support staff
     

    Expense control

    Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes

    Audit and Compliance

    Ensure adherence to audit requirements
    Ensure adherence to regulatory and compliance requirements

    What we’re looking for:

    Qualifications

    Tertiary qualification/Graduate level degree in Business/Economic/Actuarial/ Insurance
    Insurance Technical qualifications ACII/AIIK Diploma. 
    Proficiency in IT applications widely used for business

    Experience & Knowledge: –

    More than 5 years relevant experience in General Insurance
    Experience in Digital Enablement and/or Direct Marketing
    Experience in Analytics and Report preparations 

    Skills & Competencies

    Technical Skills:

    General Insurance underwriting experience
    Good working IT skills
    Business Analytic skills

    Competencies Required

    Excellent negotiation skills
    Ability to identify the needs of a client.
    Good communication, interpersonal and customer relation skills
    Self-starter with ability to thrive with limited supervision

    We are an Equal Opportunity Employer

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

    AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com .   Reasonable accommodations will be determined on a case-by-case basis.

    Functional Area:
    UW – UnderwritingEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Kenya Insurance Co. Ltd

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Valuation and Inspection Officer

    Valuation and Inspection Officer

    Reporting to the Branch Manager, This position is responsible for undertaking motor vehicle assessment, inspection and valuation activities as per the laid out standards for efficiency in service delivery.
    Key Responsibilities

    Study details of the technical request pertaining to the vehicle and ensure all documents required are availed.
    Physically confirm vehicle details and vehicle condition.
    Conduct a brief road test of the vehicle being valued to ascertain its condition.
    Ensure high quality valuation reports.
    Ensure professional technical reporting and computing of the assessed values.
    Ensure the whole valuation exercise is conducted systematically, professionally and ethically.
    Ensure timely issuance of valuation reports and consult in areas of complexity.
    Adhere to the Valuation Officers Code of conduct.
    Perform any other duties that may be assigned as need arises

    Minimum job requirements:
    For appointment to this position one must have:

    Must possess a Diploma in Automotive Engineering or a related course
    KCSE Certificate
    Computer proficiency
    Valid Driving License, preferably BCE
    Minimum 2 Year experience in an automotive field
    Experience in Valuation is an added advantage
    Ability to work with minimum supervision.
    Good customer service, interpersonal, presentation and communication skills.
    Business Development acumen.

    IF YOU MEET THE ABOVE QUALIFICATIONS, please forward your CV to jobs@aakenya.co.ke by the 3rd November 2021. Please indicate “Valuation and Inspection Officer” as your subject line. Kindly note that only shortlisted candidates will be contacted.

    Apply via :

    jobs@aakenya.co.ke

  • Head of Personal Lines Insurance

    Head of Personal Lines Insurance

    We Offer
    An interesting position in a dynamic environment where you will be part of a brilliant underwriting team.  The role will cover responsibility for all size of consumer clients from SME facilities to multinational accounts, managing the establishment, implementation and evaluation of production and profitability goals. This position has direct accountability for the business results of Auto and Personal Property by ensuring profitability, penetration and/or volume within the country.  The role also Identifies and underwrites profitable accounts within underwriting limits; maintains and grows relationships with producers in conjunction with the Distribution team. 

    The role reports directly to the Managing Director 
    As the Head of Personal Insurance, your main responsibilities will be as follows:-

    Production

    Ensure that production growth targets are achieved and provide leadership to take remedial action to address shortfalls

    Accountability for Personal lines P&L 
    Business Operations

    Establish / execute strategic business plans to achieve profitable growth in line with departmental targets
    Prepare, manage and execute production and expense budgets in line with departmental set budgets.
    Manage estimates and reporting processes and prepare ad hoc financial and management reports 
    Manage and coordinate SLA’s with Customer Service Department to ensure operational efficiency and achievement of agreed customer service standards
    Assist Credit Control department with receivables

    Portfolio Management

    Ensure adherence to all underwriting guidelines.
    Manage the portfolio in profitable and sustainable growth, closely following claims activity trends
    Ensure adherence to all reporting requirements
    Ensure adherence to all control framework requirements
    Weekly reporting on key performance indicators for new and renewal business

    Technical Underwriting

    Review, analyze and underwrite new and renewal business within underwriting authority
    Provide technical direction to underwriters 
    Negotiate terms and conditions with clients and brokers
    Handle referrals to regional office as appropriate

    Business Development and Retention

    Keep abreast of market changes and trends. Provide strategic direction for new business / new product development
    Seek opportunities to improve synergies and lead cross-sell initiatives with other profit centers
    Develop and maintain strong personal and professional relationships with clients 
    Represent the company at industry bodies and professional associations and organizations

    Expense control

    Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes

    Performance Management

    Set employee objectives and manage performance to achieve business goals
    Ensure that appropriate training and development is provided to meet technical & regulatory requirements and encourage professional & personal growth

    Talent Management

    Work with HR to ensure that staff development plans are in place with feedback and follow-up 
    Work with HR to manage succession planning to develop & retain talent and build bench strength

    What we’re looking for:
    Qualifications 

    Tertiary qualification/Graduate level degree in Business/Economic/ Insurance or Marketing.
    Must have Insurance Technical qualifications CII/ACII/AIIK
    Marketing qualifications will be an advantage 
    Proficiency in IT applications widely used for business

    Experience & Knowledge: –

    7 – 10 years relevant experience in General Insurance and at least 5 years in senior management role
    Experience in building relationships and influence with diverse cultures
    Strategic Business Planning 

    Skills & Competencies

    Excellent knowledge of consumer lines distribution channels
    In depth knowledge of the current business and marketing trends
    Excellent verbal and written communication skills
    Ability to analyze complex problems, interpret operational needs, and develop integrated creative solutions
    Strong interpersonal skills
    People Management skills 
    Organizational Agility

    Does this sound like your next dream job?  Submit your application and cover letter via our online recruiting portal no later than October 30th 2021.
    Get to know the business 
    AIG is a leading provider of insurance products and services for commercial 
    and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution network. 
     

    We are an Equal Opportunity Employer
    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
     
    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Senior Driver – G3

    Senior Driver – G3

    Reporting line
    Under the overall responsibility of the Director of ILO Country Office for the United Republic of Tanzania, Burundi, Kenya, Rwanda and Uganda (CO-Dar Es Salaam), the Senior Driver will work under the direct supervision of the National Project Coordinator – Kenya to ensure that work is coordinated and integrated with related services and completed within processing timelines.
    Description of Duties

    Ensure the provision of safe and reliable driving services for official purpose.
    Keep a timetable for arrivals and departures of officials and other authorized personnel and visitors. Meet officials and visitors at the airport including assisting, where necessary, with protocol, visa and customs formalities.
    Deliver and collect mail and documents and other items.
    Ensure cost-savings through proper use of vehicle and accurate maintenance of daily vehicle logs, preparation of the vehicle maintenance plans and documentation.
    Ensure proper day-to-day maintenance of assigned vehicles through timely minor repairs, arrangements for major repairs, timely changes of oil, check of tyres, brakes and water levels, car washing, etc. in order to keep the vehicle clean and in good running condition at all times.
    Ensure availability of all the required documents/supplies including vehicle insurance, vehicle registration, vehicle logs, office directory, map of the city/country, first aid kit and other MOSS-compliant equipment, and necessary spare parts in assigned vehicles.
    Where appropriate, schedule drivers and vehicles for use on a daily basis.
    Ensure that the steps required by rules and regulations are taken in case of involvement in accident.
    Inform the supervisor in a timely manner of (re)registrations and insurance procedures for all the office vehicles.
    Assist office staff in filing, photocopying and maintaining stores. Perform other miscellaneous office support functions such as messenger services..  
    Perform other relevant duties as assigned by the Supervisor
     

    Required qualifications
    Education
    Completion of secondary education. Valid and clean driving licence. Knowledge of driving rules and regulations and skills in minor vehicle repair.
    Experience
    Experience
    At least three years of relevant work experience with a safe driving record. Driving experience with a UN agency, diplomatic or international organization is an advantage. Experience as a senior driver is an advantage.
    Languages
    Working knowledge of an official national language of the duty station and knowledge of English.
    Competencies

    Excellent knowledge of local driving rules and regulations. Good knowledge of local roads and conditions. 
    Vehicle repair and maintenance skills
    Good knowledge of chauffeur protocol and courtesies.
    Good knowledge of security issues. 
    Good knowledge of rules and procedures on vehicle management including maintenance of official vehicles and knowledge of mechanics and maintenance.
    Knowledge of administrative rules and regulations
    Basic computer skills to record information in IT systems
    Ability to present a professional image at all times.
    Ability to deal calmly with unexpected circumstances or delays.
    Ability to lift heavy mail bags and boxes.
    Discretion and respect for confidentiality.
    Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.

    Apply via :

    jobs.ilo.org

  • Road Rescue Officers

    Road Rescue Officers

    We are seeking to recruit Motor Vehicle Valuation Officers and Road Rescue Officers to support our business across our network.
    Qualifications
    For appointment to this position one must have:

    Must possess a Diploma in Automotive Engineering or a related course
    KCSE Certificate
    Computer proficiency
    Valid Driving License
    Minimum 1 Year experience in an automotive field
    Experience in Valuation or Road Rescue is an added advantage
    Ability to work with minimum supervision.
    Good customer service, interpersonal, presentation and communication skills.
    Business Development acumen.

    IF YOU MEET THE ABOVE QUALIFICATIONS, please forward your CV and a Cover Letter to jobs@aakenya.co.ke by the 19th July 2021. Please indicate “Valuation Officer” or “Road Rescue Officer” as your subject line. Kindly note that only shortlisted candidates will be contacted.

    Apply via :

    jobs@aakenya.co.ke

  • Direct Sales Representative

    Direct Sales Representative

    Reporting to the Sales Manager, the DSRs will be responsible for the growth and retention of AA Kenya business whilst ensuring exceptional customer experience to the AA Kenya clients.
    Key Responsibilities

    Improving visibility and brand image of AA Kenya Directly
    Selling and promoting company products to the assigned markets
    Acquisition & customer portfolio management
    Marketing products and services daily to prospective customers
    Building relationships with existing referral sources and cultivate new referral sources both internally and externally
    Working closely with the Sales Manager in arranging for events/promotions for new acquisition of customers
    Ensuring the best in terms of quality of sales
    Deriving insights to competitor Sales activities and effectively counter the efforts
    Regularly providing feedback to the Sales Manager on the acceptance of the products

    Minimum job requirements:
    For appointment to this position one must have:

    Certificate/Diploma/Degree qualification
    Experience in Sales and Marketing will be an added advantage
    Ability to work with minimum supervision.
    Excellent negotiation skills
    Good presentation and communication skills.
    Strong interpersonal and relationship management skills.

    Candidates who meet the qualifications should apply by 16th July 2021, to jobs@aakenya.co.ke

    Apply via :

    jobs@aakenya.co.ke

  • PR and Marketing Manager

    PR and Marketing Manager

    AAK wishes to recruit a highly motivated and forward-thinking individual to lead our join our team in the PR and Marketing Department.
    This position will be responsible for organizing and overseeing strategic Marketing and PR activities to ensure business growth and effective communication with stakeholders, media and the public respectively.
    Minimum job requirements:
    For appointment to this position one must have:

    Minimum 4 years of practical experience in Marketing and PR Management
    Working experience in a PR Firm is an added advantage
    Bachelor’s degree in Marketing/Communication and PR or any business related field
    Professional Qualification in Marketing will be an added advantage
    Excellent people skills, with an ability to partner with a dynamic leadership team
    Possess personal qualities of integrity, credibility, and commitment
    Excellent leadership and negotiation skills
    Good presentation and communication skills
    Must demonstrate proficiency in Microsoft Office
    Must have exceptional verbal and written communication skills

    If you meet the qualifications for the role, kindly submit your application by 5th July 2021 to jobs@aakenya.co.ke. Include a copy of your current CV and cover letter.

    Apply via :

    jobs@aakenya.co.ke