Jobs Kenya

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  • Branch Manager Systems Administrator

    Branch Manager Systems Administrator

    Job Description

    Reporting to the Head of Business Development, the position will be responsible for coordinating all the branch matters including people, Assets custody, Marketing, Public relations, evaluating departmental activities and general administration.
    Key Responsibilities

    In charge of all branch operations and administration.
    Promoting, growing sales, retaining clients for the entire Association’s product portfolio that includes Membership, Road Services, Driving School, Valuation, Training, Touring & Licensing and AA Insurance Brokerage.
    Ensuring performance goals and targets are met and implement and execute all sales and marketing strategies at branch level.
    Implementing all brand awareness campaigns, promotional activities/events and representing the Association in key partner events, business & GOK forums and activities.
    Preparing weekly and monthly Sales & pre-plan reports.
    Managing employees at branch level and safeguard the Association’s Assets e.g. Vehicles, furniture and ensuring all branch collections are receipted/banked intact.
    Marketing all AA products and services while maintaining quality service by enforcing quality and handling customer service problems.
    Maintaining and upholding the entire branch Systems and Controls as per the Association policies, rules, procedures and norms, recommending their improvements on a timely basis.
    Managing all clients and other third party stakeholders as per the Association procedures, norms, policies and rules.
    Recommending system improvements as well as contribute to team effort by accomplishing related results as required.
    Public Relations – link between the AA and the public e.g. Police, Examiners, Suppliers, County Government.
    Maintaining high discipline levels with clear understanding of the Association’s Mission Statement and Vision in order to achieve set objectives.
    Managing annual staff appraisals and leave schedule in liaison with the HR Department.
    Inducting of new staff members within the branch.
    Gathering relevant information, clients’ feedback, market intelligence and relaying the same to Department Heads for improvement of the various services offered.
    Handling staff welfare matters through regular meetings to keep up to date with issues that might adversely affect motivation levels or teamwork.
    Counter checking that valuation reports issued in the branch are paid for or LPO’s are provided before counter signing them and accord the necessary assistance to the Valuers especially travel facilitation and communication to clients.
    Approving of weekly/monthly returns for Driving School, Valuation, Touring & Licensing and Membership departments while verifying their accuracy before countersigning.
    Assisting in debt collection and procurement of LPOs for all accounts falling within your region.
    Adhering to the set standards of business and the Human Resource Policy Manual.

     Minimum job requirements:
    For appointment to this position one must have:

    Degree in a Business Management Course or its  equivalent
    Minimum 2 Years’ experience in a management position.
    Ability to work with minimum supervision.
    Excellent negotiation skills
    Good presentation and communication skills.
    Strong interpersonal and relationship management skills.
    Leadership qualities.
    Marketing background/experience will be an added advantage.

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  • National Project Coordinator – NOB (DC)

    National Project Coordinator – NOB (DC)

    Grade: NOB
    Vacancy no.: DC/DAR/NO/2018/01Publication date: 06 August 2018Application deadline 05 September 2018 (midnight local time in Nairobi, Kenya)
    Job ID: 506Department: RO-AfricaOrganization Unit: CO-Dar es SalaamLocation: NairobiContract type: Fixed Term
    Contract duration: 1 Year
    Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General.
    In order to support the best informed process in the filling of the above-mentioned vacancy by direct selection, the ILO invites interested candidates to submit their application online by the above date.
    The following are eligible to apply:

    ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
    External candidates*

    *The recruitment process for National Officer positions is subject to specific local recruitment criteria.The ILO may only offer a contract to persons who are Kenyan nationals.
    Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.
    *Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level salary for this position is 5,049,571 Kenyan Shilings (Yearly)
    Introduction
    The Republic of Kenya has received a grant from the the Bureau of International Labour Affairs of the U.S. Department of Labour, to finance a technical assistance project to improve the capacity of the government, employers, workers’ organizations, and civil society to establish and expand workplace-based training programs with a focus on vulnerable and marginalized youth, in particular adolescents at or above the legal working age who are engaged in or at risk of engaging in the worst forms of child labour. The project, is for a maximum of 4 years (48 months) from the effective date of the award.
    At macro level, the project will focus on improving the laws, regulations and policies that regulate, guide and promote the implementation of quality workplace based training, with a particular focus on the inclusion of vulnerable and marginalized youth. At meso level, will support interventions to address negative perceptions and inadequacy of knowledge on workplace based training amongst employers’ organizations, workers’ organisations, training institutions, civil society and other stakeholders. At micro level, the project will work with training providers and other programs in Kilifi, Kitui and Busia on workplace based training and pre-apprenticeship or vocational training. The project will work with National Industrial Training Authority (NITA), Micro and Small Enterprises Authority (MSEA), Central Organization of Trade Unions of Kenya and the Federation of Kenya Employers to strengthen the tools, instruments, curriculum, approaches and mechanisms of workplace based training with the aim of addressing gaps and weaknesses.
    Accordingly, the ILO is recruiting a senior level national Project Director (National Professional – NO/B level) with competencies in skills development, work-based training, youth employment, the informal economy and project management. This position requires substantial and diverse experience in project implementation project. The Project Director will be based in Nairobi Kenya.
    Reporting lines
    The national project director will report to and be directly supervised by the ILO Country Office Director based in Dar es salaam. S/he will be technically supported by the Skills Development Specialist in Pretoria, with further technical support from the ILO regional office for Africa, as well as other technical specialists in HQ in Geneva and CO Dar es salaam as necessary.
    Description of Duties

    Plan and provide overall programming, technical, and administrative support to the project activities, as well as preparation of reports to ILO, project steering and technical advisory committees and the donor as required.
    Ensure that the implementation of the project in line with the national priorities of the Government of Kenya, County Governments of Kilifi, Kitui and Busia, and related education frameworks, policies and strategies.
    Provide technical support and guidance to constituents and other implementing partners on all matters relating to the project.
    Develop partnerships with line ministries, county government, employers’ and workers’ organizations, private sector, BDS providers, and Master Craftspersons to implement and evaluate the project;
    Develop annual work plans and budgets for the effective and efficient implementation of the project and evaluate the effectiveness and efficiency of project activities, including project contribution to promoting gender equality.
    Undertake technical advisory missions independently and in collaboration with the Decent Work Team or technical units and departments from ILO Geneva and other ILO colleagues based in Harare
    Plan, organize and facilitate meetings, training seminars and workshops for dialogue and technical consultations as well as for capacity development of implementing partners.
    Prepare news releases, official correspondence, statements, speeches and social media messages for the public’s access to knowledge and information about the project and how to participate in activities and components of the project.
    Supervise the work of national consultants, programme officers and project support staff and conduct annual performance appraisals.
    Draft progress reports to the donor for office submission and attend meetings to update the donor and national implementing partners on project progress and related project matters.
    Developing Terms of Reference and supervising the work of national and international consultants engaged to deliver specific project activities.
    Prepare background information, project briefs, periodic reports and data on status of project activities to USOL, ILO Dar Country Office, DWT Pretoria, Regional Office and Headquarters
    Coordinate the drafting and review of tools, manuals, and other training materials for use by the project.
    Perform other duties related to the programme as requested by the ILO Country Director.

    Required qualifications
    Education
    First level university degree in education/ technical and vocational education/ economic development, social science or a related discipline
    Experience
    Candidate should have two or three years’ relevant experience in the area of skills development or workplace based training programmes. Candidates having experience in the areas of formulation of policy and strategy, curriculum development, formal and informal apprenticeships, entrepreneurship training, trade testing or recognition of prior learning and project management will be preferred. Substantial knowledge in resource mobilization.
    Languages
    Excellent knowledge of English.
    Competencies
    Ability to perform a variety of conceptual analyses required for formulation, administration and evaluation of projects; Good knowledge of programme and budget, project formulation, administration and evaluation techniques and practices; Demonstrated ability to consult, negotiate and work with multiple partners, including government, social partners and UN agencies and to foster cooperation and effective networks; Demonstrated ability to organise and facilitate meetings and workshops, good public speaking skills; Demonstrated ability to work in a multicultural team, good interpersonal skills; Demonstrated ability in gender mainstreaming will be an added advantage; Demonstrated ability to manage Formal and informal Apprenticeship programmes; and Good command of computer application skills.

  • Logistics Manager

    Logistics Manager

    Job Details
    Reporting to the Head of Technical and Commercial Services, the successful candidate will be responsible for optimizing the existing transport solutions and the management of the highest standards of customer service.
    Job Responsibilities

    In charge of the general administration of the department.
    Work closely with the maintenance team to find ways to reduce downtime due to repairs or lack of routine maintenance.
    Track actual hours worked for drivers with precise vehicle start and stop times by tracking vehicle usage and mileage.
    Managing and supervising recovery, towing and road side assistance  operations to the satisfaction of our customers
    Ensuring optimal utilization of the Association resources.
    Ensuring high level of customer service and gauging the same through the feedback survey questionnaires.
    Carrying out monthly analysis of vehicles and drivers to ensure effective utilization and conformity to safety requirements.
    Preparing performance reports for decision making.
    Ensuring timely invoicing of the services offered.
    Ensuring actualization of departmental strategic objectives
    Maintaining and improving established quality management system.
    Facilitating appointment and re-evaluation of towing subcontractors.
    Improve employee driving through driver coaching and real-time behavior management.
    Reduce vehicle downtime by proactively identifying maintenance issues before a problem arises.

    Qualifications

    A degree in a business related field.
    Diploma in Automotive/Mechanical Engineering or an equivalent will be an added advantage.
    Minimum 3 years’ experience in logistics or fleet management.
    Strong leadership qualities.
    Excellent negotiation skills.
    Good presentation and communication skills.
    Strong interpersonal and relationship management skills.

  • Regulatory and Advocacy Manager

    Regulatory and Advocacy Manager

    Reports To: Chief Executive Officer
    Overall Scope of the Role:
    Applicants must have excellent networking and interpersonal skills; excellent writing and presentations skills; a keen understanding of regional and national policy processes and ability to think strategically; the skills to work autonomously as well as in a team environment; the ability to prioritize and manage parallel work streams; the ability to travel.
    Duties and Responsibilities

    To lead and manage the overall Regulatory and Advocacy activities of AAK by proposing, initiating and guiding regulatory advocacy activities for and on behalf of the industry and where appropriate engage with partners in multi-stakeholder projects
    Participate in networks, forums or platforms for leveraging resources and enabling conversation on emerging issues both locally and globally.
    To represent AAK on regulatory matters internally and externally to relevant stakeholders interacting with the industry.
    To lead communication to stakeholders, be able to craft effective messaging and develop creative communication tools to support outreach
    Be the regulatory expert and industry trainer for capacity building in regulatory matters.
    Develop concepts and proposals for funding and work closely with funding organizations by facilitating collaborations and linkages with key players/stakeholders

    Skills and Qualifications

    Master’s Degree in Agriculture, Social and Environmental sciences, or related subjects.
    Solid knowledge and experience in pesticide regulatory matters, preferably acquired through minimum 5 – 10 years of respective industry experience.
    Experience in advocacy, lobbying and policy formulation especially with government agencies
    Strong networking and advocacy skills with specific linkages to both Government and Non-Governmental organizations.
    Demonstrated experience in fund raising and resource mobilization
    Proven ability to work independently and in multidisciplinary teams, to prioritize tasks and deal promptly with urgent issues.
    Oral and written communication skills including the ability to write concise reports.

    Engagement and Benefits

    The job will be rewarded competitively
    The engagement offers interesting and longer term development options

  • Branch Manager

    Branch Manager

    Reporting to the Head of Business Development, the position will be responsible for coordinating all the branch matters including Personnel, Assets custody, Marketing, Public relations, evaluating departmental activities and general administration.
    Key Responsibilities

    In charge of all branch operations and administration.
    Promoting, growing sales, retaining clients for the entire Association’s product portfolio that includes Membership, Road Services, Driving School, Valuation, Training, Touring & Licensing and AA Insurance Brokerage.
    Ensuring performance goals and targets are met and implement and execute all sales and marketing strategies at branch level.
    Implementing all brand awareness campaigns, promotional activities/events and representing the Association in key partner events, business & GOK forums and activities.
    Preparing weekly and monthly Sales & pre-plan reports.
    Managing employees at branch level and safeguard the Association’s Assets e.g. Vehicles, furniture and ensuring all branch collections are receipted/banked intact.
    Marketing all AA products and services while maintaining quality service by enforcing quality and handling customer service problems.
    Maintaining and upholding the entire branch Systems and Controls as per the Association policies, rules, procedures and norms, recommending their improvements on a timely basis.
    Managing all clients and other third party stakeholders as per the Association procedures, norms, policies and rules.
    Recommending system improvements as well as contribute to team effort by accomplishing related results as required.
    Public Relations – link between the AA and the public e.g. Police, Examiners, Suppliers, County Government.
    Maintaining high discipline levels with clear understanding of the Association’s Mission Statement and Vision in order to achieve set objectives.
    Managing annual staff appraisals and leave schedule in liaison with the HR Department.
    Inducting of new staff members within the branch.
    Gathering relevant information, clients’ feedback, market intelligence and relaying the same to Department Heads for improvement of the various services offered.
    Handling staff welfare matters through regular meetings to keep up to date with issues that might adversely affect motivation levels or teamwork.
    Counter checking that valuation reports issued in the branch are paid for or LPO’s are provided before counter signing them and accord the necessary assistance to the Valuers especially travel facilitation and communication to clients.
    Approving of weekly/monthly returns for Driving School, Valuation, Touring & Licensing and Membership departments while verifying their accuracy before countersigning.
    Assisting in debt collection and procurement of LPOs for all accounts falling within your region.
    Adhering to the set standards of business and the Human Resource Policy Manual.

    Job requirements:
    For appointment to this position one must have:

    Degree in a Business Management Course or its  equivalent
    Minimum 2 Year experience in a management position.
    Ability to work with minimum supervision.
    Excellent negotiation skills
    Good presentation and communication skills.
    Strong interpersonal and relationship management skills.
    Leadership qualities.
    Marketing background/experience will be an added advantage.

  • Entry Level Operator Assistant I – Pipeline/Process

    Entry Level Operator Assistant I – Pipeline/Process

    Job description
    Under strict supervision, learns basic safety and repair procedures on PSL equipment using the I Learn competency process defined for this job role.
    Learns basic operations to include but not limited to:

    performing pre/post job equipment inspections,
    performing and completing preventative maintenance procedures,
    maintaining support equipment (i.e., pumps, discharge lines etc.).
    Completes requisite training (essential math, essential red book, safety training, etc.) following iLearn’s career development system processes.
    Assists Service Operators in the clean up, repair, and preparation for a job. May be asked to assist during the rig-up and rig-down of service line equipment at the worksite.
    Error is readily ascertainable by the supervisor and can be corrected. Skills are acquired by completing the career development requirements in iLearn’s competency management system for Operator Assistant

    Skills are acquired by completing the career development requirements in iLearn’s competency management system for Operator Assistant 

    Must have successfully passed company tests and met competency Task Lists requirements.
    The ability to perform basic mathematical calculations is required. Reading comprehension and writing skills are required. Basic computer skills are preferred.
    Has an understanding of, and promotes, safety awareness and environmental consciousness.
    Complies with all applicable safety and environmental procedures and regulations.
    Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in quality improvement processes (QIP). This is the entry level position into the Service Operator job family.
    Under strict supervision, learns basic safety and repair procedures on PSL equipment using the I Learn competency process defined for this job role.

    Learns basic operations to include but not limited to:
    performing pre/post job equipment inspections,
    performing and completing preventative maintenance procedures,
    maintaining support equipment (i.e., pumps, discharge lines etc.).

    Completes requisite training (essential math, essential red book, safety training, etc.) following iLearn’s career development system processes.
    Assists Service Operators in the clean up, repair, and preparation for a job.
    May be asked to assist during the rig-up and rig-down of service line equipment at the worksite. Error is readily ascertainable by the supervisor and can be corrected.

    Skills are acquired by completing the career development requirements in iLearn’s competency management system for Operator Assistant

    Must have successfully passed company tests and met competency Task Lists requirements.
    The ability to perform basic mathematical calculations is required. Reading comprehension and writing skills are required. Basic computer skills are preferred.
    Has an understanding of, and promotes, safety awareness and environmental consciousness.
    Complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines.
    Promotes and takes an active part in quality improvement processes (QIP).
    This is the entry level position into the Service Operator job family.

  • Kenya Nairobi: Service Operator II – Pipeline/Process

    Kenya Nairobi: Service Operator II – Pipeline/Process

    Job Details
    Under direct supervision, performs necessary calculations for fluid mixing and pumping at the worksite as needed. Performs equipment rig-up and rig-down on worksite and the prepares equipment for performing a job. Ensures customer satisfaction with work performed. Responsible for chemical transfer and mixing systems operation and management of the chemical inventory at the worksite. As needed, performs data collection and data distribution on jobs. Coordinates and participates in clean up, repair, and preparation of equipment for the next job. Utilizes competency processes to enhance employee skills development and job performance. Job tasks, correctly performed, impact directly on cost containment, efficiency and profitability of operations. Skills are typically acquired through completion of HES career development requirements as Svc Operator l. Must possess exceptional skills within the service line and have a general understanding of other service functions. Must be knowledgable of HMS and HSE standards and guidelines for PSL personnel. Valid license to operate a motor vehicle is required. Promotes safety awareness and environmental consciousness. Promotes and takes an active part in quality improvement processes. Consequences of error are easily measured and can be confined.
    Under direct supervision, performs necessary calculations for fluid mixing and pumping at the worksite as needed. Performs equipment rig-up and rig-down on worksite and the prepares equipment for performing a job. Ensures customer satisfaction with work performed. Responsible for chemical transfer and mixing systems operation and management of the chemical inventory at the worksite. As needed, performs data collection and data distribution on jobs. Coordinates and participates in clean up, repair, and preparation of equipment for the next job. Utilizes competency processes to enhance employee skills development and job performance. Job tasks, correctly performed, impact directly on cost containment, efficiency and profitability of operations. Skills are typically acquired through completion of HES career development requirements as Svc Operator l. Must possess exceptional skills within the service line and have a general understanding of other service functions. Must be knowledgable of HMS and HSE standards and guidelines for PSL personnel. Valid license to operate a motor vehicle is required. Promotes safety awareness and environmental consciousness. Promotes and takes an active part in quality improvement processes. Consequences of error are easily measured and can be confined.
    Under direct supervision, performs necessary calculations for fluid mixing and pumping at the worksite as needed. Performs equipment rig-up and rig-down on worksite and the prepares equipment for performing a job. Ensures customer satisfaction with work performed. Responsible for chemical transfer and mixing systems operation and management of the chemical inventory at the worksite. As needed, performs data collection and data distribution on jobs. Coordinates and participates in clean up, repair, and preparation of equipment for the next job. Utilizes competency processes to enhance employee skills development and job performance. Job tasks, correctly performed, impact directly on cost containment, efficiency and profitability of operations. Skills are typically acquired through completion of HES career development requirements as Svc Operator l. Must possess exceptional skills within the service line and have a general understanding of other service functions. Must be knowledgable of HMS and HSE standards and guidelines for PSL personnel. Valid license to operate a motor vehicle is required. Promotes safety awareness and environmental consciousness. Promotes and takes an active part in quality improvement processes. Consequences of error are easily measured and can be confined.
    Job Segment: Process Operator, Equipment Operator, Manufacturing

  • Rescue Services Manager

    Rescue Services Manager

    Job Details
    Road rescue service is the shop window of AA of Kenya. The role holder will be in-charge of emergency Road side assistance, vehicle towing and vehicle Recovery operations.
    Reporting to the Head of Technical and Commercial Services, the successful candidate will be responsible for formulating and implementing strategic business initiatives of this important function that supports the AA’s membership value proposition.
    Key Responsibilities

    In charge of the general administration of the department.
    Supervising, mentoring, coaching and developing the rescue team.
    Managing and supervising recovery, towing and road side assistance  operations to the satisfaction of our customers
    Ensuring optimal utilization of the Association resources.
    Ensuring high level of customer service and gauging the same through the feedback survey questionnaires.
    Carrying out monthly analysis of vehicles and drivers to ensure effective utilization and conformity to safety requirements.
    Preparing performance reports for decision making.
    Ensuring timely invoicing of the services offered.
    Ensuring actualization of departmental strategic objectives
    Maintaining and improving established quality management system.
    Facilitating appointment and re-evaluation of towing subcontractors
    Advising on matters relating to road, distance and weather conditions to members who wish to travel by road within the East African region.

    Qualifications

    A business related, Automotive/Mechanical Engineering or an equivalent degree.
    Experience in Automotive related industry will be an added advantage.
    Minimum 2 years experience in logistics or fleet management.
    Strong leadership qualities.
    Excellent negotiation skills.
    Good presentation and communication skills.
    Strong interpersonal and relationship management skills.

  • Account Director

    Account Director

    Job Details
    The Account Director will manage and grow high value and large potential Share of Wallet accounts for Hilton Worldwide. The role will look after these accounts on a local, (national), international & global basis where relevant. They will be accountable for the performance of selected accounts on a local, national and global basis. They will create and communicate the account strategies in order to drive increased market share and demonstrate value to both internal and external customers.
    The Account Director is accountable for the performance of their key and strategic accounts. To do this, they need to proactively manage the relationships with customers as well as internal stakeholders such as VP’s, GMs, DBD’s, Hotel Managers. They need to create and communicate the account strategies in order to drive increased and unfair share and is responsible for the implementation and execution of various projects that will drive this unfair share. The role holder is owner agnostic.
    What will it be like to work for Hilton?
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
    What will I be doing?

    Planning Activities 20%

    Develops strategies and directions for accounts in remit.
    Identifies and evaluates business opportunities for the company and directs accordingly.
    Executes strategic account development plans and supports communications of key messages internally and externally.
    Develops plans to implement long term goals for the business that are the basis for short term goals and annual operational planning.
    Develops appropriate objectives and directs their achievement.
    Establishes relevant procedures and processes.
    Accountable for the delivery of the strategy and activities of the sales function.
    Total account management focus where applicable.
    Quickly determine the segments within the accounts that provide the greater opportunities.

    Organising Activities 55%

    Identifies resources, oversees activities and confers with key stakeholders to ensure objectives of the team (where applicable) and sales function are accomplished.
    Implements plans to ensure overall strategic direction of the account base and supports the company’s revenue strategies.
    Develops account plans that specify objectives and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration.
    Establishes and develops long term effective working relationships with key customers to drive business.
    Depending on the segment,
    o Manages the RFP process ensuring the correct procedures are in place to support the client and drive business into Hilton, for corporate transient clients as well as airlines
    o Handles the strategic relationship with MICE / CMTG clients and handles group requests, at times supported by a coordinator or venue finder (may be specializing on a specific segment like Sports or Pharma)
    o Handles the strategic relationship with leisure operators (e.g. including rate negotiations, intermediary agreements, sales promotions)
    Ensures relevant updates are sent both to internal and external stakeholders.
    Monitors and reviews the impact of marketing initiatives on the account strategy.
    Networking with sub account handlers and global leads where relevant.
    Strengthening relationships with key hotels and aligning strategies where relevant.
    Accountable for communicating the strategy, ADP, and activities on a regular basis, along with relevant issues, opportunities and successes.
    Manages cross-functional links to other teams, departments and functions.
    Regular meetings to take place to account base throughout the sales territory.
    Attends relevant industry conferences and events.

    Directing Activities 5%

    Executes organisational directives and encourages achievement of goals through motivation, communication and leadership.

    Controlling Activities (where applicable) 20%

    Directs and implements proper controls and systems.
    Assesses actual performance to ensure success and takes corrective actions.
    Establishes and enforces policies and procedures to improve overall operations.
    Works within approved budgets and adjusts activitIes and expenses to ensure optimal financial results.
    Develops and maintains Hilton Best Practice to ensure accurate and up-to-date customer account information is kept.
    To ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures.
    To provide accurate management reports to review account performance and communicate future plans.
    Reviews customer base to determine new opportunities for account penetration.
    Supportive Functions
    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
    To communicate regularly with hotels to ensure productive and effective meetings are established and customer information cross referenced and to ensure relevant hotels are well aware of the ‘Customer value’ when dealing with a tender coming from a specific customer.
    Attendance at sales workshops.
    Support sales weeks and blitzes.
    Support joint calls for colleagues visiting.
    Organise fam trips and support the hotels with client attendance.
    Host WebEx calls for the key hotels to support with conversion.

    Additional task may be required

    What are we looking for?

    The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
    Excellent communication skills: presentations, written and public speaking
    Good understanding of sales process, tools, measurements and systems
    Good knowledge of market segments and pricing strategies
    Understanding of competition and marketing strategies
    Strong in account management
    Strong persuading and influencing skills
    Ability to direct collaboration among cross-functional teams including external resources
    Ability to analyse departmental financial data in order to make strategic and tactical decisions
    Leads by example to resolve conflicts, introduce change and ensure collaboration among others
    Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information
    Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals
    Strong problem solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others
    Ability to provide development and mentoring to others
    Budget development and management skills
    Ability to work independently and manage the work of others
    Ability to deliver performance feedback to subordinates to improve overall performance
    Ability to adjust plans and priorities as situations change
    Prioritises, organises and uses a systematic approach to get things done
    Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions
    Self-reliant, working with minimal control and direction
    Takes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members
    Contributes and is effective when team working with peers
    Has good relationship management skills and presents the appropriate professional image to customers and external contacts
    Can handle more than one task/situation at a time

    What benefits will I receive?
    Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organisation like Hilton.
    Required Qualifications:

    University degree or experience in lieu thereof
    Significant work experience in customer facing, revenue generating roles including management experience
    Experience working in multi-cultural or international settings
    Fluency in English
    Proficient in Microsoft office applications

    Preferred Qualifications:

    Advanced degree preferred, or qualification in lieu of
    Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles
    In-depth knowledge of business sector managed
    International experience advantageous
    Working knowledge of African languages